Azerbaijan Airlines, popularly known as AZAL (J2), is the flag carrier and the largest airline of Azerbaijan. It is based in Baku, adjacent to Heydar Aliyev International Airport, and its focus cities are Ganja, Qabala, and Nakhchivan.
AZAL is owned by the government of Azerbaijan and has a fleet size of 23 aircraft. An Azerbaijan Airlines booking can take you to 40-plus destinations across the CIS, Asia, the Middle East, Europe, and the United States.
Azerbaijan Airlines offers 2 travel classes—VIP Club, Comfort Club, Business Class, and Economy Class, along with chargeable seat options (Leg Space and Quiet Zone seats).
Azerbaijan Airlines is a Skytrax-certified 4-Star airline. Its main subsidiaries include Buta Airways and Azal Avia Cargo.
You can book a flight on Azerbaijan Airlines:
To book an Azerbaijan Airlines flight booking online:
Your e-ticket will be delivered to your registered email ID.
Note. If you need to reconfirm your return reservation, you will be informed when and how to do it. If you need to reconfirm your return reservation and fail to do so, your return reservation may be cancelled.
You can check your Azerbaijan Airlines flight status in any of the following ways:
To check the flight status of your Azerbaijan Airlines flight online:
Your Azerbaijan Airlines flight status will appear.
Note. You can also check your flight status by clicking on the Arrival and Departures options on the right, as shown in the screenshot above.
You can manage (i.e., make changes to) your flight booking:
(Call or contact the city office in your area)
If you purchased your ticket directly through Azerbaijan Airlines (online or through AZAL’s ticket office), you can make changes to your flight booking online through Manage Booking. This online feature allows you to:
To manage your flight booking online:
Note. If you purchased your ticket from a third party, such as a travel agent or a website, you must contact them directly to make changes to your ticket.
Azerbaijan Airlines complies with FAA and DOT Disability Regulations by providing help to disabled passengers at all airports.
For general questions, assistance, or booking, call Azerbaijan Airlines at (toll-free from the U.S. and Canada) or +99412 5988880.
Azerbaijan Airlines offers 4 travel classes/service classes:
VIP Club
Photograph of Azerbaijan Airlines VIP Club seats
Major amenities include:
Major amenities include:
Major amenities include:
Major amenities include:
You can make a seat selection at the time of booking or later. You can do this by phone () or through your travel agent. If you did not select a seat when booking our ticket online, you can do it later via Manage Booking as long as you purchased your ticket directly from Azerbaijan Airlines website, call center, or ticket office.
Azerbaijan Airlines Class Upgrade service allows you to upgrade your seat to a higher class to Business Class, Comfort Club, or VIP Club at check-in. You can also upgrade from Comfort Club to VIP Club. You can purchase Class Upgrade at the check-in desk after reaching the airport, or onboard the aircraft by asking a flight attendant.
Purchasing a Class Upgrade service will also provide you with access to the Business Class Lounge at Heydar Aliyev International Airport. After you’ve purchased the service, your baggage allowance will be per the newly purchased service class allowance.
The cost of the Class Upgrade service will depend on your flight’s destination and date of travel.
Below is a list of Azerbaijan Airlines service classes, along with booking class categories, refund status, and rebooking fees.
Service Class | Booking Class | Fare Basis | Refund | Rebooking/Revalidate |
VIP Club | J, Z | JRTVC, JOWVC, ZRTVC, ZOWVC | Before departure: EUR 60 After departure: Not allowed | Before departure: EUR 40 After departure: EUR 100 Open date tickets: Allowed Excluded: Baku ↔ London |
Comfort Club | W, Q | WRTCC, WOWCC, QRTCC, QOWCC | Before departure: EUR 60 After departure: Not allowed | Before departure: EUR 40 After departure: EUR 100 Open date tickets: Allowed Excluded: Baku ↔ London |
Business | C, D | CRTCP, COWCP, DRTCP, DOWCP | Before departure: EUR 60 After departure: Not allowed | Before departure: EUR 40 After departure: EUR 100 Open date tickets: Allowed |
Economy (Classic) | O, T, L, B, N, Y | RTCL/OWCL | 0-24 hrs. before departure: 75% of the fare 24-94 hrs. before departure: 50% of the fare > 96 hrs. before departure: 35% of the fare After departure: Not allowed | 0-24 hrs. before departure: 75% of the fare 24-94 hrs. before departure: 50% of the fare > 96 hrs. before departure: 35% of the fare After departure: Not allowed Open date tickets: Not allowed |
Economy (Safe) | O, T, L, B, N, Y | RTFX/OWFX | Before departure: EUR 35 After departure: Not allowed | Before departure: EUR 25 After departure: EUR 50 Open date tickets: Allowed |
Economy (Aksiya, Promo) | P | POWR | Not allowed (only unused fees) | Not allowed |
Economy (Transfer Standard) | U | For transfer passengers | Before departure: 25% of the fare After departure: 50% of the fare | Before departure: EUR 40 After departure: EUR 80 Open date tickets: Not allowed |
Economy (Transfer Special) | V | For transfer passengers | Before departure: 50% of the fare After departure: Not allowed | Before departure: EUR 50 After departure: EUR 100 One-way (OW) tickets: Not allowed Open date tickets: Not allowed |
Economy (Transfer Promo) | X | ERTFFP/EOWFFP | Before departure: Not refunded After departure: Not refunded | Classic Status: EUR 50/segment before dep Classic, Gold, Platinum Status: EUR 75 One-way (OW) tickets: Allowed Open date tickets: Not allowed |
AZAL Miles VIP Club | E | ARTFFP/AOWFFP | Before departure: Not refunded After departure: Not refunded | Classic Status: EUR 50/segment before departure Platinum, Gold Status: FREE before departure Classic, Gold, Platinum Status: EUR 75 after OW departure One-way (OW) tickets: Allowed Open date tickets: Not allowed |
AZAL Miles Business | A | IRTFFP/IOWFFP | Before departure: Not refunded After departure: Not refunded | Classic Status: EUR 50/segment before departure Platinum, Gold Status: FREE before departure Classic, Gold, Platinum Status: EUR 75 after OW departure One-way (OW) tickets: Allowed Open date tickets: Not allowed |
AZAL Miles Comfort Club | I | RRTFFP/ROWFFP | Before departure: Not refunded After departure: Not refunded | Classic Status: EUR 50/segment before departure Platinum, Gold Status: FREE before departure Classic, Gold, Platinum Status: EUR 75 after OW departure One-way (OW) tickets: Allowed Open date tickets: Not allowed |
AZAL Miles Economy | R | RRTFFP/ROWFFP | Before departure: Not refunded After departure: Not refunded | Classic Status: EUR 50/segment before departure Platinum, Gold Status: FREE before departure Classic, Gold, Platinum Status: EUR 75 after OW departure One-way (OW) tickets: Allowed Open date tickets: Not allowed |
Business Prorate | D | DRTSPA/DOWSPA | 1-24 hrs. before departure: 75% of the fare 24-96 hrs. before departure: 50% of the fare >96 hrs. before departure: EUR 60 After departure: Not allowed | 1-24 hrs. before departure: 75% of the fare 24-96 hrs. before departure: 50% of the fare >96 hrs. before departure: EUR 60 After departure: Not allowed Open date tickets: Allowed |
VIP Club Prorate | Z | ZRTSPA/ZOWSPA | 1-24 hrs. before departure: 75% of the fare 24-96 hrs. before departure: 50% of the fare >96 hrs. before departure: EUR 60 After departure: Not allowed | 1-24 hrs. before departure: 75% of the fare 24-96 hrs. before departure: 50% of the fare >96 hrs. before departure: EUR 60 After departure: Not allowed Open date tickets: Allowed |
Comfort Prorate | Q | QRTSPA/QOWSPA | 1-24 hrs. before departure: 75% of the fare 24-96 hrs. before departure: 50% of the fare >96 hrs. before departure: EUR 60 After departure: Not allowed | 1-24 hrs. before departure: 75% of the fare 24-96 hrs. before departure: 50% of the fare >96 hrs. before departure: EUR 60 After departure: Not allowed Open date tickets: Allowed |
Economy Prorate | H | HRTSPA/HOWSPA | 1-24 hrs. before departure: 75% of the fare 24-96 hrs. before departure: 50% of the fare >96 hrs. before departure: EUR 60 After departure: Not allowed | 1-24 hrs. before departure: 75% of the fare 24-96 hrs. before departure: 50% of the fare >96 hrs. before departure: EUR 60 After departure: Not allowed One-way tickets: Allowed Open date tickets: Not allowed |
Below is a list of Azerbaijan Airlines phone numbers (worldwide):
Country | City | Contact Details |
Azerbaijan | Baku | Phone: (+994 12) 598-88-80Fax: (+994 12) 437-40-87e-mail: info@azal.az |
Baku | Heydar Aliyev International AirportPhone: (+994 12) 497-26-00, +994 (12) 437-47-57Fax: (+994 12) 598-52-37e-mail: callcenter@azal.az | |
Ganja | Phone:(+ 994 44) 222-03-25Fax: (+994 22) 56-27-00e-mail: ganja@azal.az | |
Lankaran | Phone: (+994 50) 312-15-93e-mail: lankaran@azal.az | |
Nakhchivan | Phone: (+994 136) 44-19-88e-mail: nakhchivan@azal.az | |
Sumgait | Phone: (+99 412) 437-90-84e-mail: sumgait@azal.az | |
Belarus | Minsk | Tel/Fax: +375 (29) 132-13-13, +375 (44) 585-10-10Call centre: +375 (17) 394-95-10e-mail: minsk@azal.az |
Belarus | Minsk | Tel/Fax: (+375-17) 279-14-25e-mail: minsk@azal.az |
Belgium | Brussels | Phone: (+ 3 202) 716-00-70Fax: (+ 3 202) 716-00-86e-mail: brussels@azal.az |
China | Beijing | Phone: +861084683475 /5834/7586Fax: +861084683549 e-mail: beijing@azal.az |
Czech Republic | Prague | Phone: (+420) 777 901 013e-mail: prague@azal.az |
France | Paris | Phone: 0140150005e-mail: Paris@azal.az |
France | Paris | Tel: +33 1 53 43 33 94 Fax +33 1 53 43 79 19 e-mail: azalsales.France@aviareps.com |
Georgia | Tbilisi | Tel: (+99 532) 255 88 88Fax: (+99 532) 25-13-01 (+99 532) 25-16-69e-mail: tbilisi@azal.az |
Iran | Tehran | Phone: (+9821) 44634099e-mail: tehran@azal.az |
Milan | Phone: (+39) 199 201 701e-mail: Milan@azal.az | |
Rome | Phone:(+3906) 199 201 701Fax: (+3906) 62292049e-mail: rome@azal.az | |
Japan | Tokyo | Phone: (+8135) 562-33-81Fax: (+8135) 562-33-80e-mail: tokyo@azal.az |
Kazakhstan | Aktau | Phone: +7 (7292) 20 34 04, +7 701 872 8983 e-mail: aktau@azal.az |
Almaty | Phone:+7 ( 727) 346 91 91e-mail: almaty@azal.az | |
Korea | Seoul | Phone: (+822) 779 8864Fax: (+822) 779 8864e-mail: seoul@azal.az |
Malaysia | Kuala Lumpur | Phone: 603-2148 8033Fax: 603-2148 9033e-mail: malaysia@azal.az |
Netherlands | Amsterdam | Phone: (+3 120) 655-36-50Fax: (+3 120) 655-36-51e-mail: amsterdam@azal.az |
Schiphol-Rijk | Phone: (+3 120) 655-17-32Fax: (+3 120) 623-01-51e-mail: amsterdam@azal.az | |
Russia | Moscow | Phone: +7(495) 967-87-63e-mail: moscow@azal.az |
Saint-Petersburg | Phone: (+7812) 387-32-94 (+7812) 387-10-36 (+7812) 371-87-54 e-mail: st.peterburg@azal.az | |
Spain | Madrid | Phone: +34 91 562 55 16Fax: +34 91 344 17 26e-mail: madrid@azal.az |
Israel | Tel-Aviv | Tel: +972-3-5141832/+972-3-5141808e-mail: telaviv@azal.az |
Sweden | Stockholm | Phone: (+468) 442-24-42Fax: (+468) 22-55-88e-mail: stockholm@azal.az |
Turkey | Ankara | Phone: (+90 312) 427-26-77Fax: (+90 312) 427-26-76e-mail: ankara@azal.az |
Istanbul | Phone: +90 212 296 35 30, +90 212 296 37 33, +90 212 465 90 22 Fax : +90 212 465 90 25 e-mail: turkey@azal.az/Istanbul@azal.az | |
UAE | Dubai | Phone: (+9714) 295-71-14, (+9714) 295-68-60Fax: (+9714) 295-73-97 (+9714) 295-68-60e-mail: dubai@azal.az |
UK | London | Phone: (+44 1414) 16-08-88 (call center)Fax: ( +44 20) 331-826-91e-mail: london@azal.az |
Ukraine | Kyiv | Phone: (+38 044) 246-42-36Fax: (+38 044) 246-42-36e-mail: kiev@azal.az |
USA | All Cities | Phone: +1-866-399-0587 (toll-free for local U.S./Canada callers)International Call Center 24/7: +1-866-399-0587 (for callers outside of the U.S.)e-mail: newyork@azal.az |
Uzbekistan | Tashkent | Phone: +99897 464-0-555 (10am – 8pm) |
Azerbaijan Airlines inflight entertainment services include:
Azerbaijan Airlines frequent flyer program is called AZAL-Miles. You can use the travel points you earn from flying on Azerbaijan Airlines and partner airline flights to pay for reward tickets on Azerbaijan Airlines. Your travel points accrue on the base fare of the tickets you purchase, excluding taxes and surcharges.
The membership tiers of the AZAL-Miles program comprise:
If you’re a member, consider downloading the AZAL-Miles mobile app for iOS and Android phones.
You can make a group booking on Azerbaijan Airlines by:
To qualify for a group booking, your booking must consist of:
All passengers must be booked on the same flights and for the same date throughout the entire flight route. When applying for a group booking by email, be sure to provide the following information about the group:
If you apply by email, you will receive a price quote within 3 business days from Silk Row Travel on behalf of Azerbaijan Airlines.
Note
For information, assistance, or group booking, call .
Azerbaijan Airlines flies to about 40 destinations, including the United States, the CIS, Europe, Asia, and the Middle East.
United States | New York City | John F. Kennedy International Airport |
United Kingdom | London | Gatwick Airport |
Heathrow Airport | ||
France | Paris | Charles de Gaulle Airport |
Germany | Berlin | Berlin Brandenburg Airport |
Spain | Barcelona | Barcelona–El Prat Airport |
Italy | Milan | Milan Malpensa Airport |
Azerbaijan | Baku | Heydar Aliyev International Airport |
Ganja | Ganja International Airport | |
Lankaran | Lankaran Airport | |
Nakhchivan | Nakhchivan Airport | |
Qabala | Qabala Airport | |
Ukraine | Kyiv | Boryspil International Airport |
Lviv | Lviv Danylo Halytskyi International Airport | |
China | Beijing | Beijing Capital International Airport |
Czech Republic | Prague | Václav Havel Airport Prague |
Israel | Tel Aviv | Ben Gurion Airport |
India | Delhi | Indira Gandhi International Airport |
United Arab Emirates | Dubai | Dubai International Airport |
Kuwait | Kuwait City | Kuwait International Airport |
Saudi Arabia | Dammam | King Fahd International Airport |
Gassim | Prince Nayef bin Abdulaziz International Airport | |
Hofuf | Al-Ahsa International Airport | |
Jeddah | King Abdulaziz International Airport | |
Riyadh | King Khalid International Airport | |
Russia | Moscow | Domodedovo International Airport |
Vnukovo International Airport | ||
Saint Petersburg | Pulkovo Airport | |
Montenegro | Tivat | Tivat Airport |
Turkey | Ankara | Esenboğa International Airport |
Antalya | Antalya Airport | |
Bodrum | Milas–Bodrum Airport | |
Dalaman | Dalaman Airport | |
Istanbul | Istanbul Airport | |
İzmir | Izmir Adnan Menderes Airport |
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