Southwest Airlines Reservations

Southwest Airlines (WN) is the world’s largest low-cost carrier, headquartered in Dallas, Texas. Its main operating bases include Phoenix–Sky Harbor, Baltimore, Atlanta, Dallas–Love, Chicago–Midway, Denver, Las Vegas, Houston–Hobby, Los Angeles, Oakland, and Orlando.

Southwest has 734-plus aircraft on its fleet. You can travel to 103-plus cities in the U.S. and 9 other countries on your Southwest Airlines reservations.

Southwest Airlines offers 3 types of fares—Wanna Get Away, Anytime, and Business Select.

In 2020, Southwest Airlines won the Tripadvisor Travelers’ Choice Award for the Best Airline in North America—as well as the Best Economy and Best Low-Cost Airline in North America.

Southwest Airlines Booking Options

You can make your Southwest Airlines reservations in any of the following ways: 

  1. Southwest.com (i.e., web/online)
  2. By Phone 
  3. Through the Mobile app (Android or iOS
  4. From a Southwest Airlines ticket counter
  5. From a travel agent 

Southwest Airlines Reservations Online 


A screenshot of Southwest Airlines’ online reservations page

To make Southwest Airlines reservations online:

  1. Go to Southwest.com
  2. Select if you’ll be booking a round trip or flying one-way
  3. Fill out your trip requirements, i.e., your:
    1. Departure city name
    2. Arrival city name
    3. Departure date
    4. Return date (if booking a round-trip)
    5. Number of passengers 
    6. Promo code (if you have one)
  4. Click on the Search button 
    You will be shown several flight options based on your search criteria
  5. Choose your flight (and other options) and pay

Southwest Airlines Reservations Phone Number

If you’re not comfortable booking online, you can call Southwest Airlines reservations number +1-844-903-1897 to book your flight. The flight booking process is secure and easy.

Southwest Airlines Mobile App Reservations 

Southwest Airlines reservations can be made with the mobile app. All you need to do is download the app and open a free account with Southwest. 

How to Check Your Flight Status on Southwest Airlines


A screenshot of the Flight Status tab on www.Southwest.com 

To check your Southwest Airlines’ flight status online:

  1. Go to Southwest.com
  2. Retrieve your flight reservation as follows: 
    1. Select the Flight Status from the top 
    2. Enter your flight details 
    3. Click on the Search button 

Your flight status will appear.

You can also use the mobile app to access your flight status.


How to Book Cheap Flights on Southwest Airlines Booking 

  1. To book a cheap flight, call Southwest Airlines Reservations (+1-844-903-1897).
  2. Subscribe to Click ‘N Save for the latest sales and special offers.
  3. Take a Southwest Airlines credit card to earn extra points on your daily purchases plus bonus points on completing your card anniversary.  
  4. Earn extra miles on daily purchases by signing up for Rapid Rewards

Southwest Airlines Senior Discounts


Southwest Airlines Reservations for Seniors 

Southwest Airlines has stopped offering discounted fares for senior citizens. If you want to make discounted reservations for seniors, call +1-844-903-1897 and ask for a low-cost ticket. 

Southwest Airlines Manage Reservation


How to manage your Southwest Airlines flight reservations 


A screenshot of the Flight tab on www.southwest.com


A screenshot showing the Manage Reservations option in the Flight tab’s dropdown

Southwest Airlines Manage Reservations is a useful online tool that allows you to manage all aspects of your trip.

You can use the Manage Reservations tab to:

  • View your flight itinerary 
  • Print your travel documents 
  • Share your flight details via View/Share Itinerary
  • Check in for your flight
  • Print or reprint your boarding pass
  • Change your flight 
  • Upgrade your flight 
  • Cancel your flight 
  • Check your flight status 

To manage your Southwest Airlines’ flight reservations:

  1. Go to Southwest.com 
  2. From the Flight tab, select Manage Reservations
    The Retrieve Air Reservation page will appear


A screenshot of Southwest Airlines’ Retrieve Air Reservation page

  1. On the Retrieve Air Reservation page, enter your:
    1. Confirmation #
    2. First Name
    3. Last Name
  2. Click on the Search button 
  3. Now select your flight to: 
    1. View/print your itinerary 
    2. Share your flight details 
    3. Check in for your flight
    4. Print or reprint your boarding pass
    5. Change/upgrade/cancel your flight 
    6. Check your flight status 

You can also manage your Southwest Airlines flight(s) via the mobile app. 

Southwest Airlines Reservations Phone Numbers 

Southwest Airlines’ Reservations and Customer Relations phone numbers are follows:

  • Southwest Airlines Reservation Number +1-844-903-1897 (open 24/7, U.S. toll-free)
  • General Customer Service +1-800-I-FLY-SWA (1-800-435-9792)
  • Baggage—General Questions +1-800-I-FLY-SWA (1-800-435-9792)
  • Customer Relations +1-855-234-4654
  • Articles Left at TSA Checkpoint +1-866-289-9673 or tsa.gov.
  • Rapid Rewards Customer Service +1-800-445-5764
  • Twitter @Southwestair

Southwest Airlines Fare Types


Southwest Airlines tickets and reservations 

Southwest Airlines offers 3 types of fares (i.e., tickets and reservations):

  • Wanna Get Away
  • Anytime
  • Business Select
Fare DetailsWanna Get AwayAnytime Business Select 
Refundable        x
Reusable 
Same-Day ChangesFare difference appliesTaxes and fees may applyTaxes and fees may apply
Priority Boarding (A1-15)        x        x
Fly By Priority Check-in         x        x
Fly By Security Lane         x        x 
2 Free Checked Bags
Complimentary Drinks and Snacks      Premium Drink
Free Live and On-Demand TV      Where available       Where available      Where available
Rapid Rewards Formula        6x Fare        10x Fare        12x Fare 

Wanna Get Away

Southwest’s most basic (cheapest) fare option is known as Wanna Get Away. 

It includes:

  • 2 free checked bags
  • Complimentary snacks and drinks 
  • 6x fare earnings for Rapid Rewards members
  • Reusable Funds option 

Wanna Get Away fares are technically non-refundable. But if you miss your flight, you can apply the fare toward future travel. That means the cost of your ticket will remain in your Southwest account till you use it or it expires—whichever is earlier. If you do not apply the funds for future travel within the eligibility period, the entire fare (incl. taxes, fees, etc.) will stand forfeited.  

Remember, if you fail to apply the funds within the eligibility period, the entire amount of the fare (+taxes, fees, etc.) will be forfeited.  

Anytime

Anytime fares are similar to Wanna Get Away fares—but refundable. They also earn more Rapid Rewards points (10x the fare amount) compared to Wanna Get Away fares (6x). Plus, they allow you to fly standby—which you can’t with Wanna Get Away fares.

Business Select

Business Select fares provide all the perks of Wanna Get Away fares, along with the option to refund—plus additional benefits such as: 

  • Priority boarding
  • Priority security lanes
  • A premium (alcoholic) beverage
  • 12x fare earnings

Southwest Airlines Seat Assignment 

Southwest Airlines has an open boarding policy which allows passengers to sit just about anywhere they want—in the front, middle, or back. As there are no seat assignments, seating is based on a first-come-first-seated basis, subject to the boarding order.

Southwest Airlines Seat Choices 

Southwest Airlines offers the following types of seats:

  1. Wanna Get Away Seats

Southwest’s basic fare seats, known as Wanna Get Away seats, come with the following options:

  • 2 free checked bags
  • Complimentary snacks and drinks 
  • 6x fare earnings for Rapid Rewards members
  • Reusable (for future travel) but non-refundable 
  1. Anytime Seats

Anytime seats are similar to Wanna Get Away seats—but are refundable. They earn more Rapid Rewards points (10x the fare amount) compared to Wanna Get Away fares (6x). Plus, they allow you to fly standby—something you can’t do with Wanna Get Away seats.

  1. Business Select Seats

Business Select seats come with all the perks of Wanna Get Away seats, as well as the option to refund—plus additional benefits such as: 

  • Priority boarding
  • Priority security lanes
  • A premium (alcoholic) beverage
  • 12x fare earnings

Southwest Airlines In-flight Entertainment (IFE) Services

Southwest Airlines’ in-flight entertainment services are 100% free, and include:

  • Movies 
  • Messaging 
  • TV shows, incl. live TV
    (Free Live may not be available throughout the entire duration of the flight due to licensing restrictions)
  • On-demand TV episodes
  • Music from iHeartRadio (on select aircraft)
    (iHeartRadio may not be available throughout the entire duration of the flight due to licensing restrictions)
  • In-flight entertainment streaming to mobile devices, tablets, and laptops
  • Destination guides on where you’ll be landing 

Southwest Airlines Frequent Flyer Program—Rapid Rewards


An illustration of Southwest Airlines frequent flyers program, Rapid Rewards 

Rapid Rewards works on a points system, where you can earn points by: 

  • Flying on Southwest Airlines 
  • Shopping and dining with partners
    • At partner hotels
    • On car rentals and ground transportation
    • Shopping and dining at more than 800 retailers
    • Earn up to 3 points per USD 1 spent at select restaurants
    • Gas purchases from Marathon gas station outlets
      (1 point for every gallon of fuel)
    • Switching power service to NRG Home or Reliant 
    • Taking surveys 
  • Shopping and dining with a Southwest Rapid Rewards credit card
    (Southwest Airlines is also a transfer partner of the Chase Ultimate Rewards® program) 

Southwest Airlines also allows you to:

  • Buy Rapid Rewards points 
  • Transfer credit card points to Rapid Rewards
    (i.e., from Diners Club and Chase Rewards)

Southwest Airlines Reusable and Refundable Fares

  • Reusable Fares
    You can use the following fares toward future travel for up to 1 year from the original date of purchase:
    • Wanna Get Away
    • Anytime
    • Business Select 

You must, however, travel by the expiration date, and reuse your funds per Southwest Airlines’ No-Show policy (i.e., cancel your ticket at least 10 minutes before your flight’s scheduled departure time).

  • Refundable Fares
    Anytime and Business Select fares are refundable if you cancel at least 10 minutes before your flight’s departure time. You will have the option to get a refund to your original form of payment or get Travel Funds for use in the future.

What’s the Difference between Reusable and Refundable Fares?

Fare TypeReusable
(i.e., applied toward a future trip as Travel Funds)
Refundable 
Wanna Get Away         x
Anytime 
Business Select

Am I Eligible for a Refund on Southwest Airlines?

  • Refundable Fares
    • Anytime and Business Select fares are fully refundable—provided you cancel your flight at least 10 minutes before departure.
      • You can cancel online at Southwest.com 
      • You can cancel through the mobile app
      • You can call to cancel by phone 
    • You have the option to: 
      • Get a refund to your original form of payment, or 
      • Get Travel Funds for future use
  • Reusable Fares 
    • All Southwest Airlines’ fares can be used for future travel—including the discounted Wanna Get Away fares—if they were canceled per Southwest’s No Show policy.
    • Even the Wanna Get Away fares are fully refundable if you cancel within 24 hours of booking. 
      • You can cancel online at Southwest.com
      • You can cancel through the mobile app
      • You can call to cancel by phone 
    • You will have the option to: 
      • Get a refund to your original form of payment, or 
      • Get Travel Funds for future use
    • If you use a Southwest gift card or a LUV voucher to make a reservation and cancel within 24 hours, call Southwest’s Customer Relations at +1-855-234-4654.

Southwest Airlines’ No Show Policy

  • If you don’t plan to travel on any part of your itinerary, you must cancel your booking at least 10 minutes before your flight’s scheduled departure time, otherwise all the segments of your itinerary will be canceled. 
  • If you don’t cancel your Wanna Get Away reservation segment at least 10 minutes before your flight’s scheduled departure time and do not board your flight, it will be considered a “no show”—and all the unused funds will be forfeited.
  • The entire portion of your unused funds for Business Select and Anytime fares will be converted to reusable Travel Funds. 
  • If you make a reward travel reservation and no show for it, your points will be credited back to your Rapid Rewards account, and any associated taxes and fees will be held for future use as reusable Travel Funds under your name. 

Southwest Airlines Phone Numbers 

Below are a few important contact numbers of Southwest Airlines.

Southwest Airlines Reservations Phone Number +1-844-903-1897 (toll-free, open 24/7)

Customer Service (Rapid Reward) +1-800-435-9792

Delayed or Damaged Baggage +1-888-202-1024

Cargo +1-800-533-1222

En Espanol +1-800-826-6667

Flight Information +1-888-792-8747

Group Travel +1-800-433-5368

Property Left at TSA Check +1-866-289-9673

Teletypewriter (TTY) +1-800-535-1305

Southwest Airlines International Customer Service Numbers
En México (en español)01-800-083-1178
Mexico01-800-083-1179
En Jamaica (en español)1-800-425-8089
Jamaica1-800-425-8130
En Gran Caimán (en español)1-844-670-7990
Grand Cayman1-844-670-7914
En República Dominicana (en español)1-800-751-9038
Dominican Republic1-800-751-9039
En Costa Rica (en español)0-800-012-1917
Aruba588-2900
Bahamas1-855-202-3403
En Bahamas (en español)1-855-202-3402
Belize0-800-0078684
En Belice (en español)0-800-247-5463
Costa Rica0-800-012-1916

Southwest Airlines Travel Destinations


An illustration of Southwest Airlines destination map

Southwest Airlines flies to more than 103 destinations—across the United States and the following 9 countries:

  1. United Kingdom 
  2. Netherlands (Aruba)
  3. Mexico 
  4. Jamaica
  5. Dominican Republic
  6. Cuba
  7. Costa Rica
  8. Belize
  9. Bahamas

Popular Destinations in the U.S. 

  1. United States 
    • Wichita, Kansas
    • Tulsa, Oklahoma 
    • Tucson, Arizona 
    • Telluride (Montrose), Colorado 
    • Tampa, Florida 
    • Steamboat Springs, Colorado 
    • St. Louis, Missouri
    • Spokane, Washington 
    • Seattle/Tacoma, Washington 
    • Savannah, Georgia
    • Sarasota, Florida 
    • San Juan, Puerto Rico
    • San José, California 
    • San Francisco, California
    • San Diego, California
    • San Antonio, Texas
    • Salt Lake City, Utah
    • Sacramento, California
    • Rochester, New York 
    • Richmond, Virginia
    • Reno/Tahoe, Nevada 
    • Raleigh/Durham, North Carolina
    • Providence, Rhode Island
    • Portland, Oregon
    • Portland, Maine
    • Pittsburgh, Pennsylvania 
    • Phoenix, Arizona
    • Philadelphia, Pennsylvania 
    • Pensacola, Florida
    • Panama City, Florida 
    • Palm Springs, California
    • Palm Beach, Florida 
    • Orlando, Florida
    • Orange County, California
    • Ontario, California 
    • Omaha, Nebraska
    • Oklahoma City, Oklahoma 
    • Oakland, California 
    • Norfolk, Virginia
    • New York City, New York 
    • New Orleans, Louisiana
    • Nashville, Tennessee
    • Minneapolis/St. Paul, Minnesota
    • Milwaukee, Wisconsin
    • Midland/Odessa, Texas
    • Miami, Florida
    • Memphis, Tennessee
    • Manchester, New Hampshire
    • Lubbock, Texas 
    • Louisville, Kentucky
    • Los Angeles, California
    • Long Island/Islip, New York
    • Long Beach, California 
    • Little Rock, Arkansas
    • Lihue, Hawaii 
    • Las Vegas, Nevada 
    • Kansas City, Missouri
    • Kailua-Kona, Hawaii
    • Kahului, Hawaii
    • Jacksonville, Florida 
    • Jackson, Mississippi 
    • Indianapolis, Indiana
    • Houston, Texas 
    • Hilo, Hawaii 
    • Hawaii, Honolulu
    • Hartford, Connecticut
    • Harlingen/South Padre Island, Texas 
    • Greenville/Spartanburg, South Carolina
    • Grand Rapids, Michigan
    • Fort Myers, Florida 
    • Fort Lauderdale, Florida
    • El Paso, Texas 
    • Dulles, Virginia 
    • Detroit, Michigan
    • Des Moines, Iowa 
    • Denver, Colorado
    • Dallas, Texas
    • Corpus Christi, Texas
    • Columbus, Ohio 
    • Colorado Springs, Colorado
    • Cleveland, Ohio
    • Cincinnati, Ohio
    • Chicago, Illinois
    • Charlotte, North Carolina
    • Charleston, South Carolina
    • Burbank, California
    • Buffalo, New York 
    • Boston, Massachusetts
    • Boise, Idaho 
    • Birmingham, Alabama
    • Baltimore/Washington, D.C., Maryland 
    • Austin, Texas
    • Atlanta, Georgia
    • Arlington, Virginia 
    • Amarillo, Texas
    • Albuquerque, New Mexico
    • Albany, New York 

Frequently Asked Questions on Southwest Airlines Reservations

You can make a fight reservation on Southwest Airlines via Southwest.com (online), by phone +1-844-903-1897, with the mobile app, at the Southwest ticket counter, or through your travel agent. 

When make an online reservation, you will need to enter your trip requirements in the booking box on the homepage of Southwest.com, select your flight, and pay. Alternatively, you can call Southwest Reservations by phone, talk to a travel advisor, and make your reservation within a few minutes. 

Yes, you can ask for past flight points for up to 1 year after your flight. To do so: 

  • Log in to your Southwest account 
  • Select My Account and click on the Manage tab in My Rapid Rewards
  • Select Request past points and enter your confirmation number (record locator) from your reservation
  • Your points will be deposited into your account after verification in 3-5 days

Southwest Airlines has an open boarding policy which allows you to sit just about anywhere you want—in the front, middle, or back. As there are no seat assignments, seating is based on a first-come-first-seated basis—subject to Southwest’s boarding order.

Southwest Airlines’ No Show policy states that:

  • You must cancel your booking at least 10 minutes before your flight’s scheduled departure time, otherwise all the segments of your itinerary will be canceled. 
  • If you don’t cancel your Wanna Get Away reservation segment at least 10 minutes before your flight’s scheduled departure time and do not board your flight, it will be considered a “no show“—and all the unused funds will be forfeited.
  • The entire portion of your unused funds for Business Select and Anytime fares will be converted to reusable Travel Funds
  • If you make a reward travel reservation and no show for it, your points will be credited back to your Rapid Rewards account, and any associated taxes and fees will be held for future use as reusable Travel Funds under your name. 

The purpose of this website is to provide useful information on how to make Southwest Airlines reservations (official site) so that you pay the lowest possible fare for your trip. 

It also provides at-a-glance information on Southwest Airlines’ check-in times and deadlines, baggage policy, pet policy, musical instruments policy, and more, so that you are well-prepared for your trip.

Southwest Airlines is the world’s largest low-cost airline. It travels to more than 103 cities in the U.S.—and 9 other countries.

Southwest Airlines won several Travelers’ Choice Awards for 2020 from TripAdvisor (among others), such:

  • Best Airline North America
  • Best Airline United States
  • Best Economy North America
  • Best Low-Cost Airline North America

Southwest Airlines became the United States’ largest domestic air carrier in 2003—and continues to maintain this ranking per the U.S. Department of Transportation’s recent report of domestic originating passengers boarded. It flew more than 4,000 weekday departures during the peak travel seasons in 2019—out of 101 destinations in the U.S., plus 10 countries. In 2020, Southwest Airlines added flights to Hilo, Hawaii, and Cozumel, Mexico, making for 103 airports served.

You can look up your Southwest Airlines reservation online by retrieving it. To retrieve it, select Manage Reservations from the Flight tab, enter your confirmation number and name (first and last), and hit the search button. You flight reservation details will appear. 

You can also look up your Southwest Airlines reservation from your reservation email or flight ticket. 

You can make Southwest Airlines reservations by phone in the United States and Canada by calling the 24/7 toll-free number 1-844-903-1897.

Southwest Airlines generally allows passengers to book your flight from 90 to 180 days in advance. Remember, the earlier you book your ticket the cheaper it will likely be. 

The cheapest days for you to fly on Southwest are generally Tuesdays, Wednesdays, and Saturdays. 

The best time for you to book your flight is EARLY, say 90 days before departure—but no later than 30 days before departure. Flight bookings made within 30 days of departure are costlier.

If you purchased your ticket directly from Southwest, you can download your itinerary from the website. Go to the homepage (Southwest.com), select the Manage Reservations link from the Flight tab, enter your booking details to access your flight reservation, and select the View/Share Itinerary to view and download your itinerary.

Yes, if your fare conditions allow, you can cancel your flight up to 10 minutes before your flight’s scheduled departure time through the Manage Reservations option.

If you’ve earned enough points on your Rapid Rewards Priority Credit Card, you can a free upgrade on your flight regardless of your flight ticket. 

Although Southwest’s Anytime and Business Select fares are both refundable and reusable, unlike Anytime fares, Business Select fares entitle you to priority boarding, fly-by priority check-in, and earn more Rapid Reward points (12x vs 10x). 

Business Select fares are refundable, reusable, and earn more miles and points. They come with other benefits such as priority boarding, fly by priority check-in, 2 free checked bags, complimentary drinks and snacks, free live and on-demand TV, and also earn more Rapid Reward points (12x times your fare).

Yes, Southwest Airlines’ Upgraded Boarding service allows you to secure an A1 – A15 boarding group for USD 30, USD 40, or USD 50 per flight, depending on your flight’s itinerary.

You can upgrade your boarding pass by asking a Customer Service Agent at the ticket counter or departure gate.

Southwest Airlines low fare calendar provides valuable insights into low-cost flights for a chosen day. Using the calendar allows you to see the fare of a flight for a day chosen by you. After you select the date and destination, you will be shown the cheapest flights of the day. This will help you to save on your fare by selecting the cheapest flight available based on your travel date and destination. 

The telephone number for Southwest Airlines reservations in USA and Canada is +1-844-903-1897.

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