The Air Canada NYC (city/airport) are located at both JFK and LGA airports. The JFK office is located in Terminal 5 (Central Terminal Area) of John F. Kennedy International Airport in Queens, New York 11430. The LGA office is located in Terminal 5 (5B Hanger) of LaGuardia Airport in Flushing, New York 11371. Both offices can be reached by phone at +1-888-247-2262.
Air Canada’s cargo office (Air Time Express USA Cargo) is located at 147-35 Farmers Boulevard in Jamaica, New York 11430. It is open from 8am to 9pm (Monday to Saturday) and can be reached by phone at +1-718-233-2917, as well as by fax (+1-718-656-1016) and email (jfkcargo@aircanada.ca).
| Air Canada New York Office Locations | |
| JFK Airport Office | |
| Street Address | Air Canada, JFK International Terminal 5, John F. Kennedy International Airport Central Terminal Area Queens, NY 11430 USA |
| Telephone | +1-888-247-2262 |
| LaGuardia Airport Office | |
| Street Address | Air Canada, LaGuardia Airport 5B Hanger, Flushing, NY 11371 USA |
| Telephone | +1-888-247-2262 |
| Cargo Office | |
| Street Address | Air Time Express USA Cargo 147-35 Farmers Boulevard Jamaica, NY 11430 USA |
| Office hours | 8.00am – 9.00pm (Monday – Saturday) |
| Telephone | +1-718-233-2917 |
| Fax | +1-718-656-1016 |
| jfkcargo@aircanada.ca | |
Queries/Services Handled by the Air Canada NYC
Below is a list of some of the services provided by the Air Canada office in New York (city and airport). For more information, click on the links or call.
| Flight Status/Information | Group Reservations |
| Flight Booking | Flight Cancellation |
| Flight Change | Airport Desk Check-in |
| Seat Reservations | Online Check-in |
| Seat Upgrade | Mobile Check-in |
| Visa-related Information | Kiosk Check-in |
| Extra Baggage Purchase | Immigration Enquiries/Services |
| Sports Equipment | Airport Lounges |
| Musical Instruments | In-Flight Meals |
| Pet Travel Booking | In-Flight Entertainment |
| Service Animal Information | Missing Baggage |
| Unaccompanied Minor Booking | Name Change/Correction |
About Air Canada
Air Canada, Canada’s flag carrier and its largest airline, operates from its main hubs in Calgary, Vancouver, and Toronto–Pearson. Based in Montreal, it boasts a fleet of over 166 aircraft, excluding subsidiaries, and offers flights to more than 220 destinations across six continents. The airline provides four cabin configurations: Signature, Business, Premium Economy, and Economy. In 2020, it was awarded the Best Airline in North America for the second consecutive year by Global Traveler, along with accolades for cabin cleanliness and premium economy class.
Head Office
| Street Address | 7373 Blvd. de la Côte-Vertu Saint-Laurent, Montreal Canada |
| Website | www.aircanada.com |
| Telephone | +1 888-247-2262 |
Frequently Asked Questions
Navigating your journey through the Big Apple with Canada’s premier airline? The FAQs below about Air Canada Office in New York offer all the key information you need—from office locations to service details—to ensure your travel experience is seamless and hassle-free.
Air Canada’s New York City offices are located at John F. Kennedy International Airport (JFK) in Terminal 5, Queens, NY 11430, and at LaGuardia Airport (LGA) in Terminal 5 (5B Hanger), Flushing, NY 11371.
The Air Canada offices in New York can be contacted by phone at +1-888-247-2262. The cargo office can be reached at +1-718-233-2917, by fax at +1-718-656-1016, or via email at jfkcargo@aircanada.ca.
The airport offices at JFK and LGA terminals are open 24 hours, and the cargo office operates from 8am to 9pm, Monday to Saturday.
Yes, flight bookings can be made at Air Canada offices located in JFK and LGA airports.
Yes, the Air Canada offices at JFK and LGA airports handle baggage claims and related services.
The cargo office, Air Time Express USA Cargo, is located at 147-35 Farmers Boulevard, Jamaica, NY 11430.
Services include flight status information, booking, cancellations, changes, seat reservations and upgrades, visa information, extra baggage purchase, pet travel booking, unaccompanied minor reservations, and more.
For service animal or pet travel inquiries, contact the Air Canada office in New York via the telephone numbers provided or directly at the airport offices. Alternatively, you can click on the links to quickly go through the airline’s pet policies for service animals and pets.
Yes, the offices provide assistance and booking options for unaccompanied minors traveling with Air Canada.