Turkish Airlines Cancellation Policy

You can cancel and get a refund on your Turkish Airlines ticket booking if:

• Your ticket is eligible for a refund. 
• You make a timely request for the refund. 

You can also opt for an Open Ticket rights by rescheduling your flight for later—at zero fees. For more information, read below.

Turkish Airlines’ Zero Change Offer allows you to change your flight 100% FREE of cost. But you can make this change only once—without penalty—as explained below.

• If you purchased your flight ticket before March 20: 
  • You can change your trip (once) to anytime up to December 31 via the Zero Change Fee option, or change it to an open ticket and use the ticket by December 31.
• If you purchased your flight ticket after March 20: 
  • You can change your trip to anytime up to December 31 via the Zero Change Fee option, or change it to an Open Ticket and use the up to March 31.

You can change a Turkish Airlines ticket under the Zero Change offer in any of the following ways: 

• Call Turkish Airlines at +1-844-902-2949 and change your ticket.
• Online by visiting Turkish Airlines’ official website.
• Visit a Turkish Airlines ticket office.

Per the latest travel advisory, tickets purchased before and after March 20, 2020 are eligible for the Zero Cost Change Offer.

If you change your Turkish Airlines flight, you will not be required to pay any extra taxes, charges, or penalties if your ticket is in the same cabin class.

You can change your Turkish Airlines ticket to an Open Ticket as follows:

• Call Turkish Airlines at +1-844-902-2949.
• Online through Turkish Airlines’ official website.
• By visiting a Turkish Airlines ticket office.

Per Turkish Airlines’ flexible travel option, if your flight is scheduled between March 21, 2020 and December 31, 2021 (inclusive), you can exchange it for a new flight or convert into an Open Ticket for new travel until March 31, 2022 (inclusive)—free of charge.

Turkish Airlines’ cancellation policy allows you to cancel a flight ticket to/from the United States within 24 hours of purchasing it if you had booked your flight at 7 days before its departure from a US-based OTA. 

You will also qualify for a penalty-free cancellation if your flight is cancelled, or your flight is rescheduled to the extent that it causes you to miss a connecting flight. 

Other conditions under which you can get a refund are flight delays exceeding 5 hours, death of a co-passenger or close relative, boarding denial, or COVID-19 type emergencies that may prevent you from catching your flight.

Turkish Airlines ticket cancellation charges for international flights are as follows: 

• Economy Promotion Not permitted, only taxes refunded.
• Restricted Fare Permitted before the flight per specified deductions.
• Economy Flexible Fare Permitted before the flight per specified deductions.
• Business Promotions Fare Not permitted—only taxes refunded.
• Business Restricted Fare Depends on the route
• Business Flexible Fare Permitted before the flight per specified deductions.

Turkish Airlines ticket cancellation charges for domestic flights are as follows:

• EcoFly Fare Not permitted 1–12 hours before the flight
  TRY 150: 12+ hours before the flight
  (No refunds permitted on L/V/P/W/U classes)
• ExtraFly Fare TRY 150: 1–12 hours before departure
  TRY 100: 12+ hours before departure
• PrimeFly Fare TRY 90: 1–12 hours before departure
  Nil: 12+ hours before departure
• Business Flexible Fare TRY 200: 1–12 hours before departure
  Nil: 12+ hours before departure

Under Turkish Airlines Business Class cancellation policy, Business Class Flexible fares on domestic flights can be cancelled free of charge if cancelled at least 12 hours before departure. If you cancel between 1 – 12 hours, you will be charged a cancellation fee of TRY 200. 

On international flights, Business Flexible fares can be cancelled before the flight but for a fee, depending on route. Business Restricted Fares may be cancelled for a fee depending on the route, but Business Promotions Fares cannot be cancelled

If you’re holding a Flexible Fare (Business or Economy), you will not be charged any change fee. In other cases, the change fee will depend on your route.

Turkish Airlines’ change date policy applies to passengers whose flights are scheduled between March 21, 2020 and December 31, 2021 (inclusive). You now have the option to change your flight date—or convert your ticket into an Open Ticket for future travel until March 31, 2022 (inclusive) at no additional price.

You can cancel your Turkish Airlines flight by phone. You can also cancel online (via ‘Check-in/Manage booking’) if you had booked directly through the airline’s website. Plus, you can cancel through the mobile app, or ticket center, a self-service kiosk, or at a ticket office. 

You can change your Turkish Airlines flight by phone, or online/with the mobile app if you had booked directly from Turkish Airlines. You can also change your flight ticket from a ticket center or a self-service kiosk at the airport.

However, if you had purchased your ticket from a third party, you must get in touch with them directly.

If Turkish Airlines cancels your flight, you can ask for and get a full refund. If you cancel your flight, you will only qualify for a refund if you fulfill all of these conditions: 

1. You cancel a flight to/from the United States within 24 hours.
2. Your flight is at least 7 days ahead. 
3. You purchase your ticket through a U.S.-based OTA.

If you qualify for a refund and had purchased your ticket by credit card, Turkish Airlines will refund your fare within 7 business days of your submitting the request (but it may take longer for the credit to reflect on your statement). However, if you purchased by cash or check, your refund will be issued within 20 business days of your submitting the request.

If Turkish Airlines cancels you flight, you can either rebook it to suit your convenience or ask for a refund.

Yes, Turkish Airlines has a 24-hour cancellation policy. Under this policy, passengers who purchase a ticket (a) to/from the United States (b) from a US-based OTA (c) at least one week before departure are allowed to cancel their flight (d) within 24 hours and receive a full refund.

You can cancel your flight ticket on Turkish Airlines by phone, or online if you purchased directly from the airline. To cancel your online, select the Check In / Manage booking tab on the homepage, enter your name and ticket number/PNR, and choose the Cancel Booking option to cancel your flight.

In normal circumstances when you cancel a non-refundable flight on Turkish Airlines, you will be required to pay a penalty and the balance amount will be credited to your Turkish Airlines account. The amount of penalty will depend on your ticket, and the distance, duration, and destination of your flight. If there’s any balance remaining after cancellation, you’ll be able to use it on a Turkish Airlines flight for future travel.

However, in the current COVID-19 scenario, Turkish Airlines’ flexible travel option allows you to change and rebook your flight free of charge. This option applies to flights scheduled between March 21, 2020 and December 31, 2021 (inclusive), and gives you the option to make the following changes free of charge: 

• Convert your existing ticket into an Open Ticket for new travel until March 31, 2022 (inclusive).
  OR
• Change your travel date and rebook free of charge.

According to Turkish Airlines’ Business Class cancellation policy, Business Promotion fares are non-refundable—only taxes are refunded. Business Restricted and Business Flexible fares can be refunded but will be subject to specified deductions as laid out in the fare conditions.

Yes, if there’s a change in your flight, Turkish Airlines will notify you by text messages and e-mail.

If Turkish Airlines cancelled your flight, you have the option to change your flight or ask for a refund. 

If Turkish Airlines changes your flight, you have the option to confirm, change, or cancel the new flight offered to you.