Emergencies can happen anytime, so it pays to have a backup plan. If you want to cancel a flight reservation, you must know how Turkish Airlines cancellation policy applies to your situation, and whether it would be more economical to change your ticket instead of cancelling it.
Under normal circumstances, the Turkish Airlines cancellation policy would require you to pay a cancellation fee if you’re holding a non-refundable ticket. However, there are some conditions under which you may qualify for a cancellation and full refund.
These conditions are listed below:
- You purchase a ticket to/from the United States, and:
- You cancel within 24 hours, and
- You purchased from a U.S. based OTA, and
- You purchased a minimum of 7 days prior to departure.
- Your flight is cancelled.
- Your flight is rescheduled and this causes you to miss a connecting flight.
- Your flight is delayed by more than 5 hours.
- You have a refundable ticket.
- Your co-passenger or close relative dies.
- You were denied boarding.
- An emergency like a COVID-19 situation.
Turkish Airlines Cancelled Flights Policy
My Turkish Airlines flight was cancelled, what should I do?
According to Turkish Airlines cancelled flights policy, if Turkish Airlines cancels your flight, you are within your rights to:
- Take the next available flight or mode of transport offered to you by Turkish Airlines. If the waiting time between the flight cancellation time and the departure time of your new flight exceeds 8 hours, you will be provided accommodation free of charge—along with to-and-fro transportation between the airport and your place of accommodation.
- Cancel your flight and ask for a full refund if the next available flight does not suit you.
- If you purchased your ticket by cash, bank check/bank transfer/bank payment order/travel voucher and/or award ticket/Miles, etc., you will receive your refund within 7 days.
- If the completion of your onward journey no longer serves any purpose, you will be provided a return flight to your starting point free of charge at the earliest.
If your Turkish Airlines flight is cancelled due to a COVID-19 situation:
You have the option to either modify your flight, convert it into an open ticket, or add more value to your ticket.
- If you haven’t rescheduled your trip, you can opt for an open ticket with a travel date up to December 31, without paying any additional fee as long as you travel in the same travel class.
- If you have already rescheduled your trip, you can still change your flight with a travel date up to December 31, without having to pay a fare difference if the new fare (in the same travel class) is higher.
- You can add more value to your ticket, you can opt for a Miles refund to your Miles&Smiles account to the value of 1,000 Miles for every EUR 10 of your ticket value.
- You can obtain a voucher with 15% more value in exchange for your ticket, and use the voucher later.
Turkish Airlines Flight Compensation for Delayed Flights
Per EU Regulation 261/2004 of the European Parliament, passengers whose flights originate from a member state of the European Union qualify for compensation if their flight is delayed or cancelled, as shown below.
Route and Distance | Delay and Compensation | Delay and Compensation |
Domestic Flights | Less than 2 hours: EUR 50 | More than 2 hours: EUR 100 |
International Flights up to 1500km | Less than 2 hours: EUR 125 | More than 2 hours: EUR 250 |
International Flights between 1500–3500km | Less than 3 hours: EUR 200 | More than 3 hours: EUR 400 |
International Flights exceeding 3500km | More than 4 hours: EUR 300 | More than 4 hours: EUR 600 |
Turkish Airlines Ticket Cancellation Charges—Domestic Flights
What is the Turkish Airlines flight cancellation fee for domestic flights within Turkey?
Turkish Airlines ticket cancellation charges for domestic flights appear in the table below. All refunds are subject to the applicable fees per the prevailing fare rules.
Turkish Airlines Ticket Cancellation Charges—Domestic Flights | ||
Class of Travel | Cancellation Period: 1 – 12 hours | Cancellation Period: 12+ hours |
Business Flexible | Deduction: TRY 200 | No deduction |
EcoFly | Not allowed | TRY 150 (No refunds permitted on L/V/P/W/U classes) |
ExtraFly | TRY 150 | TRY 100 |
PrimeFly | TRY 90 | No deduction |
Turkish Airlines Ticket Cancellation Charges—International Flights
What is the Turkish Airlines flight cancellation fee for international flights?
Turkish Airlines ticket cancellation charges for international flights appear in the table below. All refunds are subject to the applicable fees per the prevailing fare rules.
Turkish Airlines Ticket Cancellation Charges—International Flights | |
Class of Travel | Cancellation Conditions |
Economy Promotion | Cancellation not permitted—only taxes refunded. |
Economy Restricted | Cancellation permitted per specified deductions. |
Economy Limited (Semi-flexible) | Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. |
Economy Flexible | Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. |
Business Promotions | Cancellation and refund not permitted—only taxes refunded. |
Business Restricted | Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. |
Business Flexible | Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. |
Turkish Airlines Ticket Cancellation Rules
Under Turkish Airlines cancellation rules, refunds will be made as follows:
- If you purchased your ticket by credit card, the refund amount will be credited to the credit card issuer within 7 business days of your request.
- If you purchased your ticket by check or cash:
- The amount will be refunded within 20 business days after your request.
- You should call Turkish Airlines for a refund.
- When applying for a refund, be sure to provide the complete details, such as your name, address, ticket number, dates of travel, origin, and destination of travel, and credit card number.
- Your refund will include optional services you were unable to use due to an oversell situation or a flight cancellation.
Note. If you’re flying to/from the U.S., Turkish Airlines will allow you to hold your reservation for 24 hours—without payment—if you request at least 7 days before your date of departure.
Turkish Airlines Award Ticket Cancellation
You can cancel an award ticket over the phone and have your Miles redeposited into your account immediately. You will be charged a ticket cancellation fee of TRY 50 for domestic flights and USD 25 for international flights on a per-transaction basis.
A few important points to remember when cancelling an award ticket:
- If an award ticket, companion ticket, or upgrade award has no legs, you are eligible for a refund but for a small fee.
- The Miles refunded to your account will have the same expiry date as earlier.
- Airport taxes will be subject to the same refund procedure.
- The ticket cancellation fee is as follows:
- TRY 50 for domestic flights
- USD 25 for international flights
- The No-Show fee is as follows:
- TRY 100 for domestic flights
- USD 50 for international flights (per transaction)
Turkish Airlines Cancellation Alternatives
What to do if Turkish Airlines ticket cancellation charges are too high?
If your plans are fluid and you want to avoid paying high cancellation charges, consider opting for Open Ticket rights that allow you to reschedule your flight to a later date at no additional charge.
If your flight was rescheduled or cancelled, instead of cancelling your ticket, you can also:
- Exchange your ticket for miles (worth more than the value of your ticket) to your Miles&Smiles account. You can use the extra miles later when you wish to travel.
- Exchange your ticket for a travel voucher worth 15% more than the value of your ticket, and use it for your next flight.
How to Cancel Your Turkish Airlines Flight
You can cancel your Turkish Airlines flight:
- By phone (+1-844-903-1897)
- Online/mobile app
- At a self-service kiosk
- At a ticket office
To cancel your Turkish Airlines flight booking online:
- Visit TurkishAirlines.com
- From the top pane, select Check In / Manage booking
- On the next screen, enter your:
- 13-digit ticket number or 6-character reservation code (PNR)
- Surname
- Proceed to the next screen by clicking on ‘>’
- Select the flight you wish to cancel
- Click on the Cancel Booking option
- Cancel your booking
You can also use the mobile app to cancel your Turkish Airlines booking.
Other Ways to Cancel Your Turkish Airlines Ticket
You can also cancel your Turkish Airlines flight booking by calling +1-844-903-1897 (or the Turkish Airlines office in your region).
Turkish Airlines Phone Numbers
Below are a few important Turkish Airlines phone numbers.
Turkish Airlines Booking/Rebooking/Cancellation Number +1-844-903-1897
U.S. Customer Service +1-800-874 8875
Turkish Airlines Baggage Service + 1-800-874-8875
Turkish Airlines Customer Relations +90-850-333-0 849
For Passengers with Disabilities
Voice +1-800-778-4838
TTY +1-800-455-9880
How to Apply for a Refund on Turkish Airlines
The Turkish Airlines cancellation policy allows refund requests:
- By phone
- Online
- Via the mobile app
- Through a self-service kiosk
- Through a ticket office
Before applying for a refund, you must cancel your ticket. If you qualify, the amount will be automatically credited to the debit/credit card through which you purchased your ticket. To cancel your ticket online, follow the steps explained in How to Cancel Your Turkish Airlines Flight.
Frequently Asked Questions on Turkish Airlines Cancellation Policy / Flight Change Policy
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