Turkish Airlines Cancellation Policy

Emergencies can happen anytime, so it pays to have a backup plan. If you want to cancel a flight reservation, you must know how Turkish Airlines cancellation policy applies to your situation, and whether it would be more economical to change your ticket instead of cancelling it.

Under normal circumstances, the Turkish Airlines cancellation policy would require you to pay a cancellation fee if you’re holding a non-refundable ticket. However, there are some conditions under which you may qualify for a cancellation and full refund. 

These conditions are listed below:

  • You purchase a ticket to/from the United States, and: 
    • You cancel within 24 hours, and 
    • You purchased from a U.S. based OTA, and
    • You purchased a minimum of 7 days prior to departure.
  • Your flight is cancelled. 
  • Your flight is rescheduled and this causes you to miss a connecting flight. 
  • Your flight is delayed by more than 5 hours.
  • You have a refundable ticket. 
  • Your co-passenger or close relative dies.
  • You were denied boarding.
  • An emergency like a COVID-19 situation.

Turkish Airlines Cancelled Flights Policy


My Turkish Airlines flight was cancelled, what should I do?

According to Turkish Airlines cancelled flights policy, if Turkish Airlines cancels your flight, you are within your rights to: 

  1. Take the next available flight or mode of transport offered to you by Turkish Airlines. If the waiting time between the flight cancellation time and the departure time of your new flight exceeds 8 hours, you will be provided accommodation free of charge—along with to-and-fro transportation between the airport and your place of accommodation. 
  2. Cancel your flight and ask for a full refund if the next available flight does not suit you.
    1. If you purchased your ticket by cash, bank check/bank transfer/bank payment order/travel voucher and/or award ticket/Miles, etc., you will receive your refund within 7 days. 
    2. If the completion of your onward journey no longer serves any purpose, you will be provided a return flight to your starting point free of charge at the earliest. 

If your Turkish Airlines flight is cancelled due to a COVID-19 situation:

You have the option to either modify your flight, convert it into an open ticket, or add more value to your ticket.

  • If you haven’t rescheduled your trip, you can opt for an open ticket with a travel date up to December 31, without paying any additional fee as long as you travel in the same travel class. 
  • If you have already rescheduled your trip, you can still change your flight with a travel date up to December 31, without having to pay a fare difference if the new fare (in the same travel class) is higher. 
  • You can add more value to your ticket, you can opt for a Miles refund to your Miles&Smiles account to the value of 1,000 Miles for every EUR 10 of your ticket value.
  • You can obtain a voucher with 15% more value in exchange for your ticket, and use the voucher later.

Turkish Airlines Flight Compensation for Delayed Flights 

Per EU Regulation 261/2004 of the European Parliament, passengers whose flights originate from a member state of the European Union qualify for compensation if their flight is delayed or cancelled, as shown below.

Route and Distance Delay and CompensationDelay and Compensation
Domestic FlightsLess than 2 hours: EUR 50More than 2 hours: EUR 100
International Flights up to 1500kmLess than 2 hours: EUR 125More than 2 hours: EUR 250
International Flights between 1500–3500kmLess than 3 hours: EUR 200More than 3 hours: EUR 400
International Flights exceeding 3500kmMore than 4 hours: EUR 300More than 4 hours: EUR 600

Turkish Airlines Ticket Cancellation Charges—Domestic Flights


What is the Turkish Airlines flight cancellation fee for domestic flights within Turkey?
Turkish Airlines ticket cancellation charges for domestic flights appear in the table below. All refunds are subject to the applicable fees per the prevailing fare rules. 

Turkish Airlines Ticket Cancellation Charges—Domestic Flights
Class of TravelCancellation Period: 1 – 12 hours Cancellation Period: 12+ hours
Business Flexible Deduction: TRY 200No deduction 
EcoFlyNot allowedTRY 150 (No refunds permitted on L/V/P/W/U classes)
ExtraFlyTRY 150TRY 100
PrimeFlyTRY 90No deduction

Turkish Airlines Ticket Cancellation Charges—International Flights


What is the Turkish Airlines flight cancellation fee for international flights?

Turkish Airlines ticket cancellation charges for international flights appear in the table below. All refunds are subject to the applicable fees per the prevailing fare rules. 

Turkish Airlines Ticket Cancellation Charges—International Flights
Class of TravelCancellation Conditions
Economy PromotionCancellation not permitted—only taxes refunded.
Economy RestrictedCancellation permitted per specified deductions. 
Economy Limited
(Semi-flexible)
Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. 
Economy FlexibleCancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost.
Business PromotionsCancellation and refund not permitted—only taxes refunded.
Business RestrictedCancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost.
Business FlexibleCancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost.

Turkish Airlines Ticket Cancellation Rules 

Under Turkish Airlines cancellation rules, refunds will be made as follows:

  • If you purchased your ticket by credit card, the refund amount will be credited to the credit card issuer within 7 business days of your request. 
  • If you purchased your ticket by check or cash:
    • The amount will be refunded within 20 business days after your request. 
    • You should call Turkish Airlines for a refund.
  • When applying for a refund, be sure to provide the complete details, such as your name, address, ticket number, dates of travel, origin, and destination of travel, and credit card number. 
  • Your refund will include optional services you were unable to use due to an oversell situation or a flight cancellation.

Note. If you’re flying to/from the U.S., Turkish Airlines will allow you to hold your reservation for 24 hours—without payment—if you request at least 7 days before your date of departure. 

Turkish Airlines Award Ticket Cancellation 

You can cancel an award ticket over the phone and have your Miles redeposited into your account immediately. You will be charged a ticket cancellation fee of TRY 50 for domestic flights and USD 25 for international flights on a per-transaction basis. 

A few important points to remember when cancelling an award ticket:

  • If an award ticket, companion ticket, or upgrade award has no legs, you are eligible for a refund but for a small fee. 
  • The Miles refunded to your account will have the same expiry date as earlier. 
  • Airport taxes will be subject to the same refund procedure.
  • The ticket cancellation fee is as follows: 
    • TRY 50 for domestic flights 
    • USD 25 for international flights 
  • The No-Show fee is as follows: 
    • TRY 100 for domestic flights 
    • USD 50 for international flights (per transaction)

Turkish Airlines Cancellation Alternatives


What to do if Turkish Airlines ticket cancellation charges are too high?

If your plans are fluid and you want to avoid paying high cancellation charges, consider opting for Open Ticket rights that allow you to reschedule your flight to a later date at no additional charge.

If your flight was rescheduled or cancelled, instead of cancelling your ticket, you can also: 

  • Exchange your ticket for miles (worth more than the value of your ticket) to your Miles&Smiles account. You can use the extra miles later when you wish to travel. 
  • Exchange your ticket for a travel voucher worth 15% more than the value of your ticket, and use it for your next flight. 

How to Cancel Your Turkish Airlines Flight  

You can cancel your Turkish Airlines flight: 

  1. By phone (+1-844-903-1897)
  2. Online/mobile app 
  3. At a self-service kiosk
  4. At a ticket office 

 To cancel your Turkish Airlines flight booking online:

  1. Visit TurkishAirlines.com 
  2. From the top pane, select Check In / Manage booking 
  3. On the next screen, enter your: 
    1. 13-digit ticket number or 6-character reservation code (PNR) 
    2. Surname 
  4. Proceed to the next screen by clicking on ‘>’ 
  5. Select the flight you wish to cancel
  6. Click on the Cancel Booking option 
  7. Cancel your booking

You can also use the mobile app to cancel your Turkish Airlines booking.

Other Ways to Cancel Your Turkish Airlines Ticket

You can also cancel your Turkish Airlines flight booking by calling +1-844-903-1897 (or the Turkish Airlines office in your region). 

Turkish Airlines Phone Numbers

Below are a few important Turkish Airlines phone numbers. 

Turkish Airlines Booking/Rebooking/Cancellation Number +1-844-903-1897 

U.S. Customer Service +1-800-874 8875 

Turkish Airlines Baggage Service + 1-800-874-8875 

Turkish Airlines Customer Relations +90-850-333-0 849

For Passengers with Disabilities

Voice +1-800-778-4838 

TTY +1-800-455-9880 

How to Apply for a Refund on Turkish Airlines

The Turkish Airlines cancellation policy allows refund requests:

  1. By phone 
  2. Online 
  3. Via the mobile app 
  4. Through a self-service kiosk
  5. Through a ticket office 

Before applying for a refund, you must cancel your ticket. If you qualify, the amount will be automatically credited to the debit/credit card through which you purchased your ticket. To cancel your ticket online, follow the steps explained in How to Cancel Your Turkish Airlines Flight.  


Frequently Asked Questions on Turkish Airlines Cancellation Policy / Flight Change Policy

You can cancel your flight and ask for a refund if:

  • You cancel a flight ticket to/from the United States within 24 hours of purchasing it, as long as you purchased your ticket from a U.S.-based OTA at least 7 days before departure.
  • Turkish Airlines cancels your flight and the new flight doesn’t suit you. 
  • Turkish Airlines reschedules your flight and it results in your missing a connecting flight. 
  • Turkish Airlines delays your flight by more than 5 hours.
  • The fare conditions on your ticket allow you to cancel your flight.
  • A co-passenger or close relative expires. 
  • Turkish Airlines doesn’t allow you to board your flight due to overbooking, etc. 
  • A COVID-19 situation prevents you from boarding your flight.

You can also opt for Open Ticket rights by rescheduling your flight to a later date at no additional charge. 

Turkish Airlines’ cancellation policy allows you to cancel a flight ticket to/from the United States within 24 hours of purchasing it if you had booked your flight at 7 days before its departure from a US-based OTA. 

You will also qualify for a penalty-free cancellation if your flight is cancelled, or your flight is rescheduled to the extent that it causes you to miss a connecting flight. 

Other conditions under which you can get a refund are flight delays exceeding 5 hours, death of a co-passenger or close relative, boarding denial, or COVID-19 type emergencies that may prevent you from catching your flight.

Turkish Airlines ticket cancellation charges for international flights are as follows: 

  • Economy Promotion Not permitted, only taxes refunded.
  • Restricted Fare Permitted before the flight per specified deductions.
  • Economy Flexible Fare Permitted before the flight per specified deductions.
  • Business Promotions Fare Not permitted—only taxes refunded.
  • Business Restricted Fare Depends on the route
  • Business Flexible Fare Permitted before the flight per specified deductions.

Turkish Airlines ticket cancellation charges for domestic flights are as follows:

  • EcoFly Fare Not permitted 1–12 hours before the flight
    TRY 150: 12+ hours before the flight
    (No refunds permitted on L/V/P/W/U classes)
  • ExtraFly Fare TRY 150: 1–12 hours before departure
    TRY 100: 12+ hours before departure
  • PrimeFly Fare TRY 90: 1–12 hours before departure
    Nil: 12+ hours before departure

Business Flexible Fare TRY 200: 1–12 hours before departure
Nil: 12+ hours before departure

Under Turkish Airlines Business Class cancellation policy, Business Class Flexible fares on domestic flights can be cancelled free of charge if cancelled at least 12 hours before departure. If you cancel between 1 – 12 hours, you will be charged a cancellation fee of TRY 200. 

On international flights, Business Flexible fares can be cancelled before the flight but for a fee, depending on the route. Business Restricted Fares may be cancelled for a fee depending on the route, but Business Promotions Fares cannot be cancelled.

If you change your Turkish Airlines flight, you will not be required to pay any extra taxes, charges, or penalties if yYou can cancel your Turkish Airlines flight over the phone by calling +1-844-903-1897 or the Turkish Airlines office in your city/airport. You can also cancel online (via ‘Check-in/Manage booking’) if you had booked your ticket directly through the airline’s website. Plus, you can cancel through the mobile app, or ticket center, a self-service kiosk, or at a ticket office in your city.  

If Turkish Airlines cancels your flight, you can ask for and get a full refund. 

If you qualify for a refund and had purchased your ticket by credit card, Turkish Airlines will refund your fare within 7 business days of your submitting the request (but it may take longer for the credit to reflect on your statement). However, if you purchased by cash or check, your refund will be issued within 20 business days of your submitting the request.

If Turkish Airlines cancels your flight, you can either rebook it to suit your convenience or ask for a refund. 

Yes, Turkish Airlines has a 24-hour cancellation policy for flights to or from the United States. Under this policy, passengers who purchase a ticket (a) to/from the United States (b) from a US-based OTA (c) at least one week before departure are allowed to cancel their flight (d) within 24 hours and receive a full refund. 

IYou can cancel your flight ticket on Turkish Airlines by phone, or online if you purchased directly from the airline. To cancel your online, select the Check In / Manage booking tab on the homepage, enter your name and ticket number/PNR, and choose the Cancel Booking option to cancel your flight.

In normal circumstances when you cancel a non-refundable flight on Turkish Airlines, you will be required to pay a penalty and the balance amount will be credited to your Turkish Airlines account. The amount of penalty will depend on your ticket and the distance, duration, and destination of your flight. If there’s any balance remaining after cancellation, you’ll be able to use it on a Turkish Airlines flight for future travel.

However, in the current COVID-19 scenario, Turkish Airlines’ flexible travel option allows you to change and rebook your flight free of charge. This option applies to flights scheduled between March 21, 2020, and December 31, 2021 (inclusive), and gives you the option to make the following changes free of charge: 

  • Convert your existing ticket into an Open Ticket for new travel until March 31, 2022 (inclusive).
    OR
  • Change your travel date and rebook free of charge.

You can cancel your Turkish Airlines flight by phone. You can also cancel online (via ‘Check-in/Manage booking’)

According to Turkish Airlines’ Business Class cancellation policy, Business Promotion fares are non-refundable—only taxes are refunded. Business Restricted and Business Flexible fares can be refunded but will be subject to specified deductions as laid out in the fare conditions. 

If Turkish Airlines cancelled your flight, you have the option to book an alternative flight or mode of transportation to your destination at no additional charge or ask for a refund. 

If Turkish Airlines changes your flight, you have the option to confirm, change, or cancel the new flight offered to you.


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