Emergencies can happen at anytime, so it pays to have a backup plan. If you want to cancel your flight reservation, you must know how the Turkish Airlines cancellation policy applies to your situation, and whether it would be more economical to change your ticket instead of cancelling it.
Under normal circumstances, the Turkish Airlines cancellation policy would require you to pay a cancellation fee if you’re holding a non-refundable ticket. However, there are some conditions under which you may qualify for a cancellation and full refund.
Does Turkish Airline Give Full Refunds?
Under the Turkish Airlines cancellation policy, the conditions that entitle you to a full refund are listed below:
- Your flight is cancelled and the alternative flight offered to you does not suit you.
- Your flight is rescheduled and this causes you to miss a connecting flight.
- Your flight is delayed by more than 5 hours.
- You have a refundable ticket.
- Your co-passenger or close relative dies.
- You were denied boarding.
- An emergency like a COVID-19 situation.
Turkish Airlines Cancellation Policy for 24-Hour Cancellations
If you make a booking to/from the United States, the Turkish Airlines cancellation policy allows you a 24-hour period during which your reservation will be held without payment and under no obligation to pay, as long as you book your ticket through Turkish Airlines official website, a U.S. reservation center, or ticket counter—and at least 7 days before your flight’s departure.
After you pay for your ticket, the refund will be subject to the fare rules that apply to your ticket, regardless of whether you choose the “hold” option. However, if you don’t pay within the 24-hour period, your booking will be rendered invalid but you won’t be charged for it.
Turkish Airlines Cancelled Flights Policy
My Turkish Airlines flight was cancelled, what should I do?
According to the Turkish Airlines cancelled flights policy, if Turkish Airlines cancels your flight, you are within your rights to:
- Take the next available flight or mode of transport offered to you by Turkish Airlines. If the waiting time between the flight cancellation time and the departure time of your new flight exceeds 8 hours, you will be provided accommodation free of charge—along with to-and-fro transportation between the airport and your place of accommodation.
- Cancel your flight and ask for a full refund if the next available flight does not suit you.
- If you purchased your ticket by cash, bank check/bank transfer/bank payment order/travel voucher and/or award ticket/Miles, etc., you will receive your refund within 7 days.
- If the completion of your onward journey no longer serves any purpose, you will be provided a return flight to your starting point free of charge at the earliest.
Turkish Airlines Cancellation Policy for COVID
If you could not board your Turkish Airlines/AnadoluJet flight between June 11, 2020, and October 31, 2022, because you were not accepted by the country of destination and/or tested COVID-positive, you make changes to your flight ticket, convert it into an open ticket, extend the validity of your ticket, or ask for a refund.
The Turkish Airlines cancellation policy allows you to:
- Change your ticket anytime up to November 31, 2022, without paying an additional fee, as long as you travel in the same travel zone and travel class, excluding flights from/to Guanzo (CAN).
- Change to an open ticket with a travel date up to November 31, 2022 (inclusive), without paying any additional fee as long as you travel in the same travel class and travel zone.
- Extend the validity of your ticket until November 31, 2022, without paying an additional fee.
- Obtain a refund without paying any fee for an individual or group ticket.
Note:You can make changes to your ticket change/return ticket:
- By phone
- Through a Turkish Airlines sales office in your area
- Through a call center
- Through the travel agent you purchased your ticket from
Important. Be sure to present documentary evidence showing the situation that prevents you from travelling or contact Turkish Airlines via this online feedback form.
Turkish Airlines Flight Compensation for Delayed Flights
Per EU Regulation 261/2004 of the European Parliament, passengers whose flights originate from a member state of the European Union qualify for compensation if their flight is delayed or cancelled, as shown below.
| Route and Distance | Delay and Compensation | Delay and Compensation |
| Domestic Flights | Less than 2 hours: EUR 50 | More than 2 hours: EUR 100 |
| International Flights up to 1500km | Less than 2 hours: EUR 125 | More than 2 hours: EUR 250 |
| International Flights between 1500–3500km | Less than 3 hours: EUR 200 | More than 3 hours: EUR 400 |
| International Flights exceeding 3500km | More than 4 hours: EUR 300 | More than 4 hours: EUR 600 |
Turkish Airlines Ticket Cancellation Charges—Domestic Flights
What is the Turkish Airlines flight cancellation fee for domestic flights within Turkey?
Turkish Airlines ticket cancellation charges for domestic flights appear in the table below. All refunds are subject to the applicable fees per the prevailing fare rules.
| Turkish Airlines Ticket Cancellation Charges—Domestic Flights | ||
| Class of Travel | Cancellation Period: 1 – 12 hours | Cancellation Period: 12+ hours |
| Business Flexible | Deduction: TRY 300 | No deduction |
| EcoFly | Not permitted | TL 200 (No refunds permitted on Q/T/L/V/P/W/U classes) |
| ExtraFly | TRY 200(No refunds permitted on V/P/W/U classes) | TRY 150 |
| PrimeFly | TRY 150 | No deduction |
Turkish Airlines Ticket Cancellation Charges—International Flights
What is the Turkish Airlines flight cancellation fee for international flights?
Turkish Airlines ticket cancellation charges for international flights appear in the table below. All refunds are subject to the applicable fees per the prevailing fare rules.
| Turkish Airlines Ticket Cancellation Charges—International Branded Flights | |
| Class of Travel | Cancellation Conditions/Charges |
| Economy Class – EcoFly | Ticket cancellation is not permitted—only taxes are refunded. |
| Economy Class – ExtraFly | Can be changed for USD 70/EUR 60 but not cancelled. |
| PrimeFly | USD 140/EUE 120 |
| Economy Class Exceptional – EcoFly | Cancellation and refund not permitted—only taxes refunded. |
| Economy Class Exceptional – ExtraFly | Cancellation and refund not permitted—only taxes refunded. |
| Economy Class Exceptional – PrimeFly | Subject to a cancellation fee. |
| Business Class – BusinessFly | Can be changed for USD 70/EUR 60 but not cancelled. |
| Business Class – BusinessPrime | No deduction. |
| Business Class Exceptional – BusinessFly | Can be changed but not cancelled. |
| Turkish Airlines Ticket Cancellation Charges—International Non-Branded Flights | |
| Class of Travel | Cancellation Conditions |
| Economy Promotion | Cancellation not permitted—only taxes refunded. |
| Economy Semi-Flexible (Economy Limited) | Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. |
| Economy Flexible/Flex | Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. |
| Business Promotion | Cancellation and refund not permitted—only taxes refunded. |
| Business Semi-Flexible (Business Limited) | Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. |
| Business Flexible | Cancellation before the flight is subject to specified deductions.Refund after the flight is the total flight cost minus the flight cost. |
Turkish Airlines Refund Policy
Under the Turkish Airlines refund policy, refunds will be made as follows:
- If you purchased your ticket by credit card, the refund amount will be credited to the credit card issuer within 7 business days of your request.
- If you purchased your ticket by check or cash:
- The amount will be refunded within 20 business days after your request.
- You should call Turkish Airlines for a refund.
- When applying for a refund, be sure to provide complete details, such as your name, address, ticket number, dates of travel, origin, and destination of travel, and credit card number.
- Your refund will include optional services you were unable to use due to an oversell situation or a flight cancellation.
Note. If you’re flying to/from the U.S., Turkish Airlines will allow you to hold your reservation for 24 hours without payment, provided your flight departs at least 7 days later.
Turkish Airlines Award Ticket Cancellation
You can cancel an award ticket over the phone and have your Miles redeposited into your account immediately. You will be charged a ticket cancellation fee of TRY 50 for domestic flights and USD 25 for international flights on a per-transaction basis.
A few important points to remember when cancelling an award ticket:
- If an award ticket, companion ticket, or upgrade award has no legs, you are eligible for a refund but for a small fee.
- The Miles refunded to your account will have the same expiry date as earlier.
- Airport taxes will be subject to the same refund procedure.
- The ticket cancellation fee is as follows:
- TRY 50 for domestic flights
- USD 25 for international flights
- The No-Show fee for Award Tickets is as follows:
- TRY 100 for domestic flights
- USD 50 for international flights (per transaction)
How to Cancel Your Turkish Airlines Flight
You can cancel your Turkish Airlines flight:
- By phone
- Online/mobile app
- At a self-service kiosk
- At a ticket office
- Through the travel agent you purchased your ticket from
To cancel your Turkish Airlines flight booking online:
- Visit TurkishAirlines.com
- From the top pane, select Check In / Manage booking
- On the next screen, enter your:
- 13-digit ticket number or 6-character reservation code (PNR)
- Surname
- Proceed to the next screen by clicking on ‘>’
- Select the flight you wish to cancel
- Click on the Cancel Booking option
- Cancel your booking
You can also use the mobile app to cancel your Turkish Airlines booking.
Other Ways to Cancel Your Turkish Airlines Ticket
You can also cancel your Turkish Airlines flight booking by calling the Turkish Airlines office in your city/country.
How to Contact Turkish Airlines
You can contact Turkish Airlines at the following numbers in the U.S.:
- Booking/Rebooking/Cancellation Number
- U.S. Customer Service +1-800-874 8875
- Turkish Airlines Baggage Service + 1-800-874-8875
- Turkish Airlines Customer Relations +90-850-333-0 849
- For Passengers with Disabilities
- Voice +1-800-778-4838
- TTY +1-800-455-9880
How to Apply for a Refund on Turkish Airlines
The Turkish Airlines cancellation policy allows refund requests:
- By phone
- Online
- Via the mobile app
- Through a self-service kiosk
- Through a ticket office
Before applying for a refund, you must cancel your ticket. If you qualify, the amount will be automatically credited to the debit/credit card through which you purchased your ticket. To cancel your ticket online, follow the steps explained in How to Cancel Your Turkish Airlines Flight.
Frequently Asked Questions on Turkish Airlines Cancellation Policy
You can cancel your flight and ask for a refund if:
• Turkish Airlines cancels your flight and the new flight doesn’t suit you.
• Turkish Airlines reschedules your flight and it results in your missing a connecting flight.
• Turkish Airlines delays your flight by more than 5 hours.
• The fare conditions on your ticket allow you to cancel your flight.
• A co-passenger or close relative expires.
• Turkish Airlines doesn’t allow you to board your flight due to overbooking, etc.
Turkish Airlines’ cancellation policy allows you to cancel a flight ticket to/from the United States within 24 hours of purchasing it if you had booked your flight at least 7 days before departure from a US-based OTA.
You will also qualify for a penalty-free cancellation if your flight is cancelled or rescheduled such that it causes you to miss a connecting flight.
Other conditions under which you can get a refund are flight delays exceeding 5 hours, death of a co-passenger or close relative, boarding denial, or COVID-19-type emergencies that may prevent you from catching your flight.
Under Turkish Airlines Business Class cancellation policy, Business Class Flexible fares on domestic flights can be cancelled free of charge if cancelled at least 12 hours before departure. If you cancel between 1 – 12 hours, you will be charged a cancellation fee of TRY 300.
On international flights:
• BusinessPrime fares (branded) can be cancelled without penalty.
• BusinessFly fares (branded) can be changed but not cancelled.
• Business Promotions fares (non-branded) cannot be cancelled.
• Business Semi-Flexible fares (non-branded) can be cancelled, subject to a penalty.
• Business Flexible fares (non-branded) can be cancelled, subject to a penalty.
You can cancel your Turkish Airlines flight over the phone by calling the Turkish Airlines office in your city/airport. You can also cancel online (via Check-in/Manage booking) if you had booked your ticket directly through the airline’s website. Plus, you can cancel through the mobile app, ticket center, a self-service kiosk, or a ticket office in your city.
Yes, if Turkish Airlines cancels your flight, you qualify to get a full refund.
If you qualify for a refund and had purchased your ticket by credit card, Turkish Airlines will refund your fare within 7 business days of your submitting the request (but it may take longer for the credit to reflect on your statement). However, if you purchased by cash or check, your refund will be issued within 20 business days of your submitting the request.
If Turkish Airlines cancels your flight, you can either rebook it to suit your convenience or ask for a refund.
Yes, Turkish Airlines has a 24-hour cancellation policy for flights to or from the United States. Under this policy, passengers who purchase a ticket (a) to/from the United States (b) from a US-based OTA (c) at least one week before departure are allowed to cancel their flight (d) within 24 hours and receive a full refund.
You can cancel your flight ticket on Turkish Airlines by phone, or online if you purchased directly from the airline. To cancel your online, select the Check In / Manage booking tab on the homepage, enter your name and ticket number/PNR, and choose the Cancel Booking option to cancel your flight.
In normal circumstances when you cancel a non-refundable flight on Turkish Airlines, you will be required to pay a penalty and the balance amount will be credited to your Turkish Airlines account. The amount of penalty will depend on your ticket and the distance, duration, and destination of your flight. If there’s any balance remaining after cancellation, you’ll be able to use it on a Turkish Airlines flight for future travel.
However, in the current COVID-19 scenario, Turkish Airlines’ flexible travel option allows you to change and rebook your flight free of charge. This option applies to flights scheduled between March 21, 2023, and December 31, 2024 (inclusive), and gives you the option to make the following changes free of charge:
• Convert your existing ticket into an Open Ticket for new travel until March 31, 2023 (inclusive).
OR
• Change your travel date and rebook free of charge.
According to Turkish Airlines Business Class cancellation policy, the following fares cannot be cancelled:
• BusinessFly (branded) fares.
• Business Promotion fares (non-branded).
The following fares can be cancelled for a penalty, as laid out in the fare conditions:
• Business Semi-Flexible fares (non-branded).
• Business Flexible fares (non-branded).
BusinessPrime (branded) fares can be cancelled without penalty.
If Turkish Airlines cancels your flight, you have the option to book an alternative flight or mode of transportation to your destination at no additional charge or ask for a refund.
If Turkish Airlines changes your flight, you have the option to confirm, change, or cancel the new flight offered to you.
Turkish Airlines allows you to cancel semi-flexible tickets in Economy and Business Class:
• Before the flight, subject to a cancellation fee as laid out in the fare conditions of your ticket.
• After the flight after deducting the flight cost from the total price paid by you for your ticket.
Turkish Airlines refund time for tickets purchased by card is typically within 7 days of your request. The refund time for tickets purchased by check or cash is 20 days after your request.
Yes, you can cancel all tickets on Turkish Airlines except:
• EcoFly tickets, between 1 – 12 hours of departure on domestic routes.
• EcoFly tickets (Q/T/L/V/P/W/U classes) 12+ hours after departure on domestic routes.
• ExtraFly tickets (V/P/W/U classes) between 1 – 12 hours of departure on domestic routes.
• EcoFly and ExtraFly tickets on international routes.
• BusinessFly tickets on international routes.
• Economy Promotion tickets on international routes.
• Business Promotion tickets on international routes.
The following flight cancellations are refundable on Turkish Airlines, subject to the applicable cancellation fee based on the ticket’s fare conditions:
• International branded flights
1.PrimeFly fares (Economy and Economy Exceptional)
2.BusinessPrime fares
• International non-branded fares
1.Economy Semi-Flexible fares
2.Economy Flexible/Flex fares
3.Business Semi-Flexible fares
4.Business Flexible fares
justin smith says:
Hi, i recently had to cancel my Turkish airlines ticket due to some personal issues. I have purchased the ticket with my credit card, so how long would it take to get the Refund into my credit card?? The cancellation booking reference is UY5MXJ. Please check, i would be so grateful if the refund is received within 2 days. Please help.
Sam E. Gathers says:
For economy semi-flexible, $130 (change before departure), $260 (refund on cancellation), $390 (no show) as of Sep 2022.
John Murrey says:
Hi Sam, I bought flex full refundable for 1800USD. Now, because of personal reasons, I have to cancel the ticket before 12 days. Will turkish airlines refund full amount? Can you advise pls. tnx
Mitho Khan Rind says:
I m airline employees of PIA i issued my z fair Id ticket #2352197395679 one (SGUQGF)on Tk0188/17 Aug IAD-IST-KHI by cc card but due to system error Airline changed me two times $184.68 +$184.68 when I put same in refund I have received only one refund payment and still one is in pending. I need one more refund kindly check thouroughly and re fund me remaining amount $184.68 thanks
Sameer says:
I need to cancel my return travel form usa to Pakistan by 18 Sept, kindly guide processing time fram of refund and amount deductable against my ticket
Rita Singh says:
Dear Sirs,
We had purchased two TURKISH AIRLINES air tickets (Kathmandu-Istanbul-London-Seattle-Istanbul-Kathmandu) from a travel agency in Nepal as follows:
BHARAT MAN SINGH TK235-9656860707-08
RITA SINGH TK235-9656860709-10
Due to a medical emergency, we are not able to take the flight scheduled for 14 October 2023. We would like to enquire whether these tickets can be refunded or postponed (with or without any penalties)? If it is possible to cancel/ postpone the tickets, then, kindly let us know the due procedures and documents required for the same.
Thank you very much