Lufthansa Cancellation Policy

If your travel plans suddenly change, Lufthansa allows you to cancel your flight up to 24 hours before your journey.  If you’re holding a fully refundable ticket, no cancellation charges will apply. If you’re holding a non-refundable ticket, Iberia Airlines cancellation policy will not permit cancellations. 

However, in some situations, even non-refundable tickets qualify for a full refund. The conditions under which they do are listed below. 

  • Cancellations within 24 hours of booking for flights departing after 7 days or more qualify for a full refund and apply to all types of fares. 
  • Flights cancelled by Lufthansa qualify for a full refund. 
  • Flight delays qualify for a full refund if the flight is delayed by: 
    • More than 2 hours if triggered by an irregularity more than 1 day before departure.
    • More than 5 hours if triggered by an irregularity on the day of departure.
  • Refundable tickets qualify for a refund.
  • Flights or trips impacted by COVID-19 qualify for a full refund. 
  • Boarding denials on confirmed reservations qualify for a full refund. 
  • Flight cancellations due to special circumstances that prevent a passenger from catching a flight may qualify for a full refund—such as the death or serious illness—subject to documentary evidence and Lufthansa agreeing to it.

The Lufthansa cancellation policy states that in all other scenarios, you will be charged a cancellation fee, subject to the fare conditions on your ticket. 

Lufthansa 24-Hour Cancellation Policy 

Lufthansa’s 24-hour cancellation policy allows you to cancel your flight and get a full refund if: 

  • You cancel within 24 hours of purchasing, and
  • Your flight’s departure date is at least 7 days later

Lufthansa’s 24-hour cancellation policy applies to all types of tickets—including non-refundable fares.  Remember, to qualify for a refund, you must meet both the conditions stated above, i.e., cancel your flight within 1 day (24 hours) of booking and your departure date must be at least 7 days ahead. If you don’t meet both these conditions, you will not qualify for a full refund. 

Lufthansa Cancellation Policy Due to COVID

  • Under the Lufthansa cancellation policy in response to coronavirus, if your flight was cancelled due to COVID-19, you are entitled to a full refund. If you haven’t applied for a refund yet, you can apply via this link. 
  • If your ticket is fully unused, you will be refunded the full amount. If you have used a part of your ticket, you will be refunded the unused portion of your ticket. 
  • If your itinerary doesn’t contain any cancelled flights and you want to cancel it, the refund will depend on your fare conditions. 
  • If you made a new flight booking up to July 31, 2021, you are allowed to make changes to your booking without being charged a change fee, unless your flight originates from Japan to Europe. Aside from changing the date, you can change your departure and destination airports as well. 

Lufthansa Cancellation Policy Due to Death or Serious Illness 

Under the Lufthansa cancellation policy, if you are unable to catch a flight because you suddenly fall ill or a close relative dies, you are allowed to change your travel date until you are in a position to travel again. However, a cancellation may not be permitted. 

Lufthansa Cancellation Policy—Other Conditions 

According to the Lufthansa cancellation policy: 

  • Lufthansa cancellations can be made by phone, online, or physically at a ticket office.
  • Lufthansa cancellations can be made online through the website even if you’ve purchased your ticket from a travel agency or a website.
  • You must cancel your flight within the prescribed timeline to be eligible for a refund.
  • If Lufthansa cancelled your flight and you want a refund, you must submit an online refund request for your refund to be processed. However, if you have purchased your ticket from a third party, you must contact them directly for a refund.

Lufthansa Cancellation Fee for Non-Refundable Tickets

Lufthansa cancellation charges for non-refundable tickets will depend on when you cancel your ticket—within 24 hours of booking or after.

Cancellations within 24 hours of ticket bookingCancellations after 24 hours of ticket booking
You will not be charged a cancellation fee if you cancel a non-refundable ticket less than 24 hours after purchasing it and your flight departs after 7 days or more.If you cancel a non-refundable ticket after the risk-free window (above), most of your fare will be forfeited—except government taxes. 

Lufthansa Cancellation Fee for ‘Secure your fare’ Options

If you reserve a flight with the ‘Secure you fare’ option and take no action within 48 hours, you will be charged cancellation fee of USD 39.

Lufthansa Cancellation Fee for Award Tickets

If you cancel an award ticket, you will be charged a cancellation fee of ~USD 60. 

How to Cancel Lufthansa Flight Booking

You can cancel your Lufthansa flight booking by phone, online, through a ticket office or travel agent.

You can cancel your Lufthansa flight booking online up to 1 day before departure as explained below: 

  1. Go to Lufthansa.com 
  2. Click on the My Bookings tab
    (lower part of your screen)
  3. Enter the following information: 
    1. Your first name 
    2. Your last name 
    3. Your booking code
  4. Click on the Find Bookings button
    (all refundable bookings will appear in your booking summary)
  5. Select the booking you want to cancel and click on the Cancellation button
  6. Confirm your cancellation 

You can also cancel your Lufthansa flight(s) from the mobile app. 

After you cancel your Lufthansa flight booking:

  • Lufthansa will send you a confirmation mail 
  • Your flight will be cancelled 
  • The refundable amount will be automatically credited to your credit card or bank account (i.e., the account that you used to purchase your ticket)

Note

  • If the online refund is no longer possible, call a Lufthansa Service Center in your area and ask for a refund. 
  • If Lufthansa canceled your flight, you will must fill out the ​Refund Form to get a refund.
  • If you purchased your ticket from a travel agency, contact them directly for a refund.  

Lufthansa Refund Policy

The Lufthansa refund policy entitles you to a full refund if: 

  • You cancel your flight within 24 hours of booking and your flight’s departure is at least 7 days away.
  • Lufthansa cancels your flight.
  • Lufthansa delays your flight by more than 2 hours due to an irregularity at least 1 day before departure, or by more than 5 hours due to an irregularity on the day of your travel.
  • You have a refundable ticket and you cancel before departure.
  • Lufthansa cancelled your flight due to COVID-19.
  • You had a confirmed booking but were denied boarding.
  • You could not catch your flight due to a sudden illness, or the death of a close family member and can prove it. 

Lufthansa Refund Policy—Other Conditions


What else should I know about Lufthansa flight cancellations and refund?

Other important things you should know about Lufthansa’s refund policy are as follows:

  • Per Lufthansa’s refund policy, eligible tickets will be refunded within 7 days if purchased by credit card and within 20 days if purchased by cash or check. However, due to a heavy backlog, the refunds might take longer.
  • If your flight was cancelled by Lufthansa and you want a refund, you must fill out a refund form for the refund to be processed. 
  • All refunds will be made to the original form of payment, i.e., payments made by credit card will be returned to the credit card account, and so on.
  • A completely unused tickets that qualifies for a full refund will be fully refunded along with taxes and fees. 
  • If you have used a part of your ticket’s itinerary, the unused portion of the ticket’s value will be refunded, along with taxes and fees. 
  • If you have requested for a refund by phone, email, or online, do not resubmit your request or it will delay your refund. 

Lufthansa Flight Change Policy


Can I change my Lufthansa flight?

Per Lufthansa’s new flight change policy (due to COVID-19), all flight tickets can be changed and rebooked free of charge. This includes short-, medium-, and long-haul flights and applies to existing bookings, new bookings, and cancelled flights.

Lufthansa’s flight change policy allows you to rebook your flight ticket as follows:

  1. If one or more of your flights were cancelled, you have the following 2 options:
  1. You can rebook your flight ticket once free of charge 
    1. You must book your new flight to the same destination.
    2. You must book within the same travel class.  
    3. You must rebook within the ticket’s validity period (usually 1 year from its date of issue). 
    4. To rebook, contact a Lufthansa Service Center or your travel agency.
       
  2. If your flight ticket was issued on or before August 31, 2020
    1. You can rebook your flight ticket once. 
    2. You must rebook latest by May 31, 2021.
      (have your ticket number ready). 
    3. Your new travel date must be on or before December 31, 2021. 
    4. You can change your departure date, travel class, or destination.
      (Note. A domestic ticket cannot be changed to international and an international ticket cannot be changed to domestic)
    5. If the new fare is costlier, you must pay up the difference. 
    6. To rebook, contact a Lufthansa ​Service Center or your travel agency.
  1. If your flight is not cancelled but you want to rebook, you have the following 2 options:
  2. If your flight ticket was issued after August 31, 2020
    Flexible fare conditions will apply, i.e.: 
    1. You can change your travel date free of charge. 
    2. You can also change your travel class or destination.
      (Note. A domestic ticket cannot be changed to international and an international ticket cannot be changed to domestic)
    3. You must change your travel date before the original travel date
    4. No change fee will apply. 
    5. If the new fare is costlier, you must pay up the difference. 
    6. You can rebook online via ‘​My Bookings’ or through your travel agent. 
  1. If your flight ticket was issued on or before August 31, 2020:
    1. You must change your departure date, travel class, or destination once.
      (Note. A domestic ticket cannot be changed to international and an international ticket cannot be changed to domestic)
    2. You must rebook before the original travel date or May 31, 2021, whichever is earlier. If you’re not sure when you want to travel, you can postpone your travel date without committing to a future date—but you must travel latest by December 31, 2021
    3. If the new fare is costlier, you must pay up the difference. 
    4. You can rebook online via ‘My Bookings’ or through your travel agent. 

How to Change Your Lufthansa Flight 

Lufthansa allows you to modify your flight booking online, by phone, through the mobile app, or by visiting a ticket office. Depending on your fare conditions, you can make changes to your flight’s departure date, destination, and travel class. 

To change your Lufthansa’s flight booking online:

  1. Go to Lufthansa.com 
  2. Select My Bookings 
  3. Enter your first name, last name, and booking code 
  4. Click on the Find Bookings button
    (all refundable bookings will appear in your booking summary)
  5. Select the booking you want to change 
  6. Change your flight by following the prompts

You can also change your Lufthansa flight(s) from the mobile app. If you encounter any problems or aren’t sure what to do next, contact Customer Service for assistance.

You can also change your Lufthansa flight(s) via the mobile app. If you encounter any problems or want to rebook, call +1-866-399-0587.   

Other Ways to Change Your Lufthansa Flight Booking

You can also change your Lufthansa flight: 

Lufthansa Booking/Cancellation Numbers 

Below are a few important booking and cancellation phone numbers at Lufthansa.

  • Lufthansa Booking/Cancellation USA +1-866-399-0587 (toll-free, open 24/7)
  • Lufthansa Booking/Cancellation Canada +1-866-399-0587 (toll-free, open 24/7) 
  • Lufthansa Booking/Cancellation Germany +49 (0) 69 86 799 799
  • Lufthansa Booking/Cancellation U.K. +44 371 945 9747
  • Lufthansa Booking/Cancellation Australia +61 1300 655 727
  • Lufthansa Booking/Cancellation India 1800 102 5838
  • Lufthansa Booking/Cancellation South Africa 0861 842538
  • Lufthansa Booking/Cancellation Jamaica +1 800 – 581 64 00
  • Lufthansa Booking/Cancellation Singapore +65 6 2455 600
  • Lufthansa Booking/Cancellation UAE +971 600595556
  • Miles & More Service Center, USA +1-800-581-6400 (8:00am to 10:30pm, all days)
  • Twitter @Lufthansa_USA
  • General Customer Service (U.S.) +1 800-645-3880 

Frequently Asked Questions on Lufthansa Cancellation Policy, Refund Policy, Flight Change Policy

The Lufthansa 24-hour cancellation policy allows you to cancel your flight without penalty if you book your ticket at least 7 days before your flight’s scheduled departure and cancel it within 24 hours. This applies to all types of tickets, including non-refundable fares. 

Per Lufthansa’s new flight change policy due to the COVID-19 pandemic, all flight tickets can be changed and rebooked free of charge. This includes short-, medium-, and long-haul flights and applies to existing bookings, new bookings, and cancelled flights.

After the situation returns to normal, Lufthansa’s change fee will depend on your route, fare type, and fare conditions. 

Lufthansa’s change fee has been eliminated for all short-, medium-, and long-haul flights due to the COVID-19 pandemic. This applies to all types of tickets, including non-refundable ones. This means you can change your flight and travel later, depending on when you purchased your ticket.

Per Lufthansa’s change fee waiver, all new bookings made up to May 31, 2021, can be changed without a change fee. This includes travel date, departure city, and destination city. However, this does not apply to tickets originating in Japan for flights to Europe.

Lufthansa’s new flight change policy allows passengers to change their flights free of charge, regardless of what type of fare they’re holding. The flight change policy applies to all types fares and flights, including short-, medium-, and long-haul flights. 

After normalcy returns, Lufthansa’s change fee will depend on your route, fare type, and fare conditions. 

If your new (rebooked) Lufthansa flight is more expensive than your original flight, you will have to pay the fare difference when you rebook. 

Yes, you can cancel your Lufthansa flight booking up to 24 hours before your flight. However, the refunded amount and cancelation charges will depend on the type of ticket you have purchased, as well as how soon or late you cancel your flight ticket. 

Lufthansa does not allow you to cancel a non-refundable ticket unless one of the following conditions apply:

  • You cancel the ticket within 24 hours of booking and your flight is at least 7 days later.
  • Lufthansa cancels your flight and the alternative flight does not suit you.
  • Your flight is delayed by more than 2 hours if triggered by an irregularity 1 day before departure and by more than 5 hours if triggered by an irregularity on the day of departure. 
  • Due to the death of a passenger/immediate family member, serious illness, jury duty, etc. (subject to documentary evidence and Lufthansa agreeing to it).

You can cancel your Lufthansa flight booking by phone, online, via the mobile app, or by visiting a ticket office

To cancel your Lufthansa reservations online:

  1. Click on View and Manage Flight
    (the ‘Booking Code’ tab will open by default, but you can also manage your flight via your ‘Lufthansa iD’ and your ‘Miles & More’ account)
  1.  
To cancel via your ‘Booking Code’ To cancel via you ‘Lufthansa iD’To cancel via your ‘Miles & More’ account 
The ’Booking Code’ tab will open by defaultEnter the following details:Your last nameYour booking codeClick on the ‘Submit’ buttonSelect the ‘Lufthansa iD’ tabEnter the following details:Your E-Mail addressPassword Click on the ‘Login’ button Select the ‘Lufthansa iD’ tabEnter the following details:Username or Miles & More number Password or PINClick on the ‘Login’ button
  1. Select the flight you wish to cancel or rebook
  2. Cancel your flight by following the prompts

Yes, you can get a full ticket refund on your Lufthansa flight booking if you cancel within 24 hours of booking—and at least 7 days before your flight’s departure. 

Other conditions that entitle you to a refund are when Lufthansa cancels your flight and the alternative option does not suit you; your flight is delayed by more than 2 hours due to an irregularity 1 day before departure and by more than 5 hours due to an irregularity on the day of departure; or due to the death of a co-passenger or family member, serious injury, jury duty, etc. (subject to documentary evidence and Lufthansa agreeing to it).

That depends on your ticket—and when you purchased it. 

  • If you cancel a refundable fare, you will not be charged any cancellation fees.
  • If you cancel a ticket within 24 hours of buying it and your flight is at least 7 days later, you can cancel it free of cost—even if it’s a non-refundable ticket. 
  • In all other cases, you will be charged a cancellation fee depending on your fare type, route, membership status, etc.

Yes, you can. Due to the COVID-19 pandemic, you can change and rebook all flight tickets booked up to May 31, 2021 free of charge. This includes short-, medium-, and long-haul flights and applies to existing bookings, new bookings, and cancelled flights. Non-refundable tickets are also included.

After things return to normalcy, you will be charged a change fee depending on your fare conditions. However, Flex fares (Economy and Business Class) can be changed within the prescribed timelines free of charge.

If a flight in your travel itinerary has been cancelled by Lufthansa, you can ask for a refund by phone, by email, through your travel agent, or with your mobile app. After you’ve submitted the request, the unused portion of your ticket—including taxes and fees—will be refunded. 

If your flight has not been cancelled and you want to cancel a flight, the refund amount will depend on your fare conditions. You can cancel your trip by phone, through your travel agent, online through ‘My Bookings’, or via Lufthansa’s app and ask for a refund.

Lufthansa will refund your booking in the following conditions:

  • You cancel within 24 hours of booking and your flight’s departure is at least 7 days away.
  • Lufthansa cancels your flight and you fill out the refund form. 
  • You’re holding a refundable (Flex) ticket.
  • You can’t make your flight because of severe illness or a family member’s death. 

You can access the Lufthansa refund form via this link: ​Refund Form (https://www.lufthansa.com/us/en/refund). 

It typically takes a week (7 business days) for credit card refunds to process. Purchases made by check or cash will be refunded within 20 days. However, due to a heavy backlog, the refunds might take longer.

According to Lufthansa’s ticket refund policy, any ticket can be cancelled within 24 hours of purchase if the travel date is at least 7 days later. The refund policy also allows refunds in case of flight cancellations, flight delays (>2/5 hours) due to irregularities (before/on the day of departure), boarding denials, and exceptional circumstances that may prevent you from catching a flight, such as death or illness. 

You can’t change your name retroactively after booking. 

One of the downsides of cancelling online is that the remaining flights on the trip will be cancelled automatically.

Unless stated otherwise, Lufthansa tickets are valid for 1 year from the issue date.


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