Bangkok Airways Cancellation Policy

The Bangkok Airways cancellation policy and flight change policy has been further amended in response to the COVID-19 pandemic. The new policy gives you more flexibility to plan your travel without incurring any additional cost.

Bangkok Airways Cancellation Policy Due to COVID-19

In response to the COVID-19 pandemic, Bangkok Airways is allowing passengers to cancel their current flight booking if their travel date is on or before July 31, 2021 and travel later, as explained below. 

  • You can postpone your trip without indicating a new travel date. 
    • You must request at least 24 hours before departure.
    • You can request online through this form or call Bangkok Airways.
    • You will receive a confirmation message by email along with instructions on how to rebook later. 
    • You must rebook within the validity period of your original ticket. 
    • If you booked your ticket from a third party, you must contact them directly. 
  • You can postpone your trip by indicating a new travel date.
    • You must request at least 24 hours before departure. 
    • You can request online through Manage My Booking if you booked your ticket directly from Bangkok Airways.
    • You can also call a Bangkok Airways ticket office in your area. 
    • If you booked your ticket from a third party, you must contact them directly. 
    • Your new travel date must be within the original ticket’s validity period. 
  • You can request a refund in the form of a Travel Voucher. 
    • You must request at least 24 hours before departure. 
    • You can use your Travel Voucher to purchase a new ticket. 
    • If you booked your ticket from a third party, you must contact them directly. 
    • You must use your Travel Voucher within 1 year of its date of issuance. 

Bangkok Airways Cancellation Policy (Post July 31, 2021)

Bangkok Airways cancellation policy after July 31, 2021, i.e., after the COVID-19 relaxations have been withdrawn, will work as before.  

You can cancel your Bangkok Airways flight and ask for a refund in the following conditions:

  • You book a flight ticket to, from, or within the United States directly from Bangkok Airways at least 1 week before departure and cancel it within 24 hours of booking.
  • Bangkok Airways cancels your flight and you decide not to catch the alternative flight offered to you.
  • Bangkok Airways causes you to miss a connecting flight on which you hold a confirmed reservation (you can also opt for an alternative flight to your destination at no additional charge).
  • Bangkok Airways denies you boarding due to no fault of yours (in which case you will be entitled to compensation).
  • Bangkok Airways fails to stop at your destination. 

In all other cases, you can cancel your flight booking—but for a fee. 

  • The cancellation fee will depend on your fare type and sector. 
  • The cancellation fee will be mentioned on your ticket. 
  • If your ticket is non-refundable, only the unused part of the taxes will be refunded.
  • You can cancel your ticket online through Manage My Booking or by phone—but to cancel a booking made through a travel agent, contact them directly.
  • For details or clarification, contact Bangkok Airways:

Tip. If Bangkok Airways cancels your flight and rebooks you on a flight that doesn’t suit you, you are entitled to claim a refund.

Bangkok Airways 24-Hour Cancellation Policy

Bangkok Airways’ 24-hour cancellation policy applies to all tickets booked directly through Bangkok Airways and to, from, or within the United States. Under this policy, you can cancel your ticket to/from/within the United States within 24 hours of booking it if your flight’s departure at the time of booking is not less than 1 week later. 

For the 24-hour cancellation policy to apply, you must fulfill all the conditions, i.e., you must have booked your ticket directly from Bangkok Airways; it must be to/from/within the United States; it must be booked 1 week before departure, and you must cancel it within 24 hours of booking. 

If you book your ticket from a third party, or your ticket is not to/from/within the United States, or if you cancel your flight after 24 hours of booking, or if your flight’s departure at the time of booking is less than 1 week later, you may not qualify for a penalty-free refund. 

The 24-hour cancellation rule is a standard set by the US Department of Transportation. It applies to all airlines operating from, to, and within the United States—and covers all types of tickets without exception.

Bangkok Airways Cancellation Policy / Change Policy Due to Illness 

If a passenger falls ill and is unable to catch the flight: 

  • Bangkok Airways may waive the No-Show Fee if the passenger provides a valid medical certificate. 
  • The passenger (incl. immediate family members accompanying the passenger) is allowed to postpone the flight until he/she recovers, as long as the new travel date does not exceed 3 months from the date of issue of the medical certificate.

Bangkok Airways Cancellation Policy / Change Policy Due to Death

If a passenger dies on the route, Bangkok Airways will extend the validity period of the ticket(s) of the accompanying passenger(s) by not more than 45 days from the date of death, subject to the presentation of a valid death certificate.  

If an immediate family member of the passenger dies, then also the ticket’s validity will be extended by up to 45 days from the date of death, subject to the passenger presenting a valid death certificate. 

How to Cancel a Flight on Bangkok Airways by Phone

You can cancel your flight ticket by calling Bangkok Airways at any of these numbers:

  • USA +1-844-903-1897 (open 24/7)
  • Canada +1-844-903-1897 (open 24/7) 
  • Within Thailand 1771
  • In/around Thailand +66 2270 6699 (8am–8pm)
  • India 
    • Mumbai +9122 6621 3809-11
    • Ahmedabad +91 79 40216501-02
    • Bengaluru +91 80 2222 2938 
    • Chennai +91 44 4295 9631
    • Hyderabad +91 40 6678 4050
    • Kolkata +91 33 2287 1230, +91 33 2287 2550
  • The United Kingdom and Ireland (Crawley) +44 (0) 1293 813961 
  • Korea (Seoul) 82-2-755-5020 
  • Singapore +65 6545 8481 
  • Japan (Tokyo) +81 (3) 6450 1802
  • Israel (Tel Aviv) +972-3-795 2111 
  • South Africa (Johannesburg) +27 11 289 8010
  • Other Countries Click here 

Online Flight Cancellation: How to Cancel Your Bangkok Airways Flight Online

If you had booked your flight online via BangkokAir.com, you can easily cancel it online. However, if you had booked your flight through a travel agent, you should contact them directly. 

To cancel your flight online, you need to retrieve your flight booking, select it, and then cancel it as shown below.

  1. Go to BangkokAir.com 
  2. Click on Manage My Booking (below the box)
  3. Enter your booking reference and last name 
  4. Click on the Search button 

Your flight details will appear 

  1. Select the flight you want to cancel
  2. Cancel your flight by following the prompts 

After you cancel your flight:

  • You will receive a confirmation email. 
  • The refundable amount (if any) will be credited to your original form of payment. 

Bangkok Airways Refund Policy

According to Bangkok Airways refund policy:

  • Only the unused part of a ticket will qualify for a refund. 
  • Only the person who has applied or paid for the ticket will be provided a refund upon presenting valid proof of payment. 
  • Refunds for lost tickets will only be made after presenting evidence of the unused ticket along with unused flight coupons, etc. 
  • Involuntary refunds resulting from cancelled flights, failure to operate a flight per schedule, failure to stop at a passenger’s destination, or causing a passenger to miss a connecting flight will be as follows:
    • The full fare paid if no part of the ticket has been used. 
    • The full fare paid on the unused part if a part of the ticket has been used. 
  • Voluntary refunds resulting from the passenger cancelling a flight will be as follows:
    • If no part of the ticket has been used, an amount equal to the paid fare minus any applicable service to process the refund.
    • If a part of the ticket has been used, an amount equal to the fare difference between the paid fare and the actual travel fare between the points for which the ticket has been consumed, minus applicable service charges to process the refund. 
  • Lost ticket refunds. Passengers who have lost their tickets: 
    • Must provide evidence of the ticket’s purchase and subsequent loss. 
    • Will receive a refund after the ticket’s expiration date.
  • Passengers must apply for a refund within 1 year of the ticket’s issue date, or the request will not be entertained. 
  • All refunds will be made in the currency in which the tickets are originally purchased.

Bangkok Airways Travel Vouchers

Bangkok Airways Travel Vouchers allow you to convert the unused value of your Bangkok Airways (PG) ticket into a credit voucher. You can use your Travel Voucher to purchase a new ticket within 1 year from its date of issue. You can only convert your ticket into a Travel Voucher if it begins with the digits 829 and starts with the flight code PG.

Travel Vouchers are issued electronically in the name of the passenger free of charge within 24 hours, but cannot be transferred to another person. However, you can use your Travel Voucher to pay your baggage fees, upgrade from Economy to Business Class, and pay the service fee at Suvarnabhumi International Airport, Phuket International Airport, and Chiangmai International Airport; and the service fee for the Blue Ribbon Club at Samui International Airport.

How to get a Travel Voucher?


To apply for a Travel Voucher, click on Travel Voucher Request and fill out the online form. Remember, you can only apply for a Travel Voucher through Bangkok Airways’ website or ticket office. 

Where to use a Travel Voucher?


When you’re ready to use your Travel Voucher, click on Travel Voucher Redemption and submit your request by filling out the online form. 

Bangkok Airways Flight Change Policy


How to change a flight on Bangkok Airways

Bangkok Airways flight change policy allows you to change your flight, flight date, reroute your flight, and change your booking class as explained below.

  • Tickets with a travel date on or before July 31, 2021, can be changed without being charged a flight change fee as follows:
    • Postponed without indicating a new travel date. 
    • Postponed to new travel date (online or by phone).
    • Converted into Travel Vouchers
  • Flight tickets with a travel date on or after August 1, 2021, can be changed with or without a flight change fee, as explained below:
    • Web Promotion fares are non-refundable but can be modified for a fee, depending on your route and booking class.
    • Web Saver fares are non-refundable but can be modified without any flight change fee.
    • Web Freedom fares are refundable (for a fee) and can be modified without any flight change fee.
    • Blue Ribbon fares are refundable (for a fee) and can be modified without any flight change fee. 
  • If your rebooked fare is costlier, you must pay the difference in fare, taxes, and surcharges. However, if the new fare is cheaper, you may not be refunded the difference. 
  • You can make changes to your flight up to 4 hours before departure.

Flight Change Conditions

When can I change my flight on Bangkok Airways?

You can change your travel date, destination, or booking class, or reroute your flight only if:

  • You’re holding a Bangkok Airways (PG) ticket.
  • Your journey is yet to start. 

How to Change Your Flight on Bangkok Airways

  • You can change your flight by phone at the numbers below: 
  • Within Thailand 1771
  • USA +1-844-903-1897 (open 24/7)
  • Canada +1-844-903-1897 (open 24/7) 
  • Other locations +66 2270 6699 (8am–8pm)
  • You can also change your flight online as explained below: 
  1. Go to BangkokAir.com 
  2. Select the Manage My Booking below the flight booking box
  3. Enter your booking reference and last name 
  4. Hit the Search button

Your flight booking(s) will appear 

  1. Select the Exchange Flight option
  2. Follow the prompts to change your flight 

Note. You can use the online rebooking option only if you have purchased your ticket directly from Bangkok Airways (website, ticket office, or mobile app). If you have purchased your ticket from a travel agency or another source, you must contact them directly to modify your flight. 


Frequently Asked Questions on Bangkok Airways Cancellation Policy

You can cancel your Bangkok Airways flight within 24 hours of booking without paying any penalty only if: 

  • Your ticket is to, from or within the United States, and 
  • You book your flight directly from Bangkok Airways, and 
  • Your flight is at least 1 week later, and
  • You cancel your flight within 24 hours of booking

If your travel date is on or before July 31, 2021, Bangkok Airways offers you the following 3 options:

If you booked your ticket from a third party, you must contact them directly to process your request. 

If your travel date is after July 31, 2021, you can cancel your ticket and ask for a refund if:

  • You cancel a flight booking made directly through Bangkok Airways to/from/within the United States within 24 hours of booking and your flight is at least 1 week later. 
  • Your flight is cancelled. 
  • A rescheduled flight causes you to miss a connecting flight on which you have a confirmed booking. 
  • You’re denied boarding due to no fault of yours. 
  • Your flight does not stop at your destination. 
  • You’re holding a fully refundable ticket.

In all other cases, you will be charged a cancellation fee per the fare rules indicated on your air ticket, unless your fare conditions allow you to make changes to your flight date, destination, or travel class without being charged a flight change fee. 

Yes, all Bangkok Airways flights departing on or before July 31, 2021, can be rebooked to a later date at no additional charge. This applies to all types of tickets, regardless of whether they can or cannot be changed. 

After the COVID-19 relaxations are withdrawn (post-July 31, 2021), the standard fare rules will apply.

You can cancel your Bangkok Airways flight online through Manage My Booking if you booked directly from the airline, by phone, or through your travel agent if you purchased your ticket from them.

You can cancel your flight and get a full refund only in the following cases: 

  • Your ticket’s fare conditions allow you to cancel your ticket without penalty. 
  • You cancel a ticket to/from/within the US within 24 hours, your flight is at least one week later, and you booked your ticket directly from Bangkok Airways. 
  • Your flight is cancelled. 
  • Your flight is rescheduled and it causes you to miss a connected flight on which you hold a confirmed booking.
  • You’re not allowed to board your flight for no fault of yours. 
  • Your flight doesn’t land at your destination. 

If you cancel a non-refundable Bangkok Airways flight ticket outside of the 24-hour grace period, you will be charged a cancellation fee depending on your flight’s route and fare type. The refunded amount will likely include only the unused government and airport taxes.

To know whether your ticket is refundable, check the confirmation email you received after booking your ticket. If you booked your ticket directly from Bangkok Airways, you can also check online from the airline’s website. Go to BangkokAir.com, select the Manage My Booking tab, and retrieve your flight booking by entering your booking reference and last name. Your ticket details will appear on your screen. 

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