Bangkok Airways Booking


Bangkok Airways (PG) is a Thailand-based regional airline that operates out of a main hub at Bangkok, and 2 secondary hubs (Phuket and Chiang Mai).  It was established in 1968 as Sahakol Air. 

Bangkok Airways has 38-plus aircraft on its fleet. Passengers holding a Bangkok Airways booking can fly to more than 31 destinations across Thailand, Singapore, India, Vietnam, Hong Kong, Cambodia, Malaysia, Myanmar, China, Maldives, and Laos.

Bangkok Airways offers 3 booking classes (travel classes)—Economy, Premium Economy, and Business Class.

In 2019, Bangkok Airways won 2 major awards from Skytrax: World’s Best Regional Air (fifth time) and Best Regional Airline in Asia (ninth time). Bangkok Airways has been certified by Skytrax as a 4-Star Airline. It owns and operates 3 airports in Thailand: Trat, Sukhothai, and Samui.

Bangkok Airways Ticket Booking Methods

You can make your Bangkok Airways ticket booking: 

  1. By phone 
  2. Online via BangkokAir.com
  3. With the mobile app (Android or iOS)
  4. At a Bangkok Airways ticket office 
  5. Through your travel agent 

Bangkok Airways Phone Booking 

To make a flight booking by phone, call Bangkok Airways at +1-844-903-1897. A travel expert will not only book your ticket but also offer you an attractive discount. This number is toll-free in the U.S. and Canada and open 24/7.

Bangkok Airways Online Booking 

To make a Bangkok Airways flight booking online, follow the steps below:

  1. Go to BangkokAir.com

(The Flight tab will open by default)

  1. Fill out the boxes by entering your trip requirements 
  2. Click on the Search Flight button
  3. Select a flight  
  4. Follow the prompts to: 
  1. Fill out the passenger details 
  2. Select a seat (optional)
  3. Select a payment method
  4. Enter the payment details
  5. Confirm your booking and pay

You will receive your e-ticket by email after your payment is received by the airline.

Other Ways to Book a Bangkok Airways Ticket

You can also book your Bangkok Airways ticket: 

  1. With Bangkok Airways’ Android or iOS app  
  2. Through alternative channels, such as:
    1. KTB Online/ATM/Mobile
    2. K-Cyber Banking
    3. AISmPay
    4. K-Mobile Banking
  3. At a Bangkok Airways ticket office near you 
  4. From a third party 

Traveling with Special Requirements 

Book special assistance at least 48 hours before departure 

Passengers traveling on a Bangkok Airways booking can receive special assistance:

  • At the airport
  • While boarding and disembarking
  • During the flight 

Those who can avail of special assistance include:

  • Passengers requiring mobility assistance 
    • Passengers requiring a wheelchair at the airport
    • Passengers traveling with their own wheelchair
  • Passengers requiring special meal services
  • Unaccompanied minors
  • Expectant mothers 
  • Passengers traveling with pets
  • Passengers with special seating needs 
  • Passengers requiring medical clearance 

Note

The following services will not be provided (unless you’re traveling with a personal care attendant):

  • Assistance inside the toilet
  • Lifting a carrying passenger
  • Meal assistance to passengers 
  • Administer or supervise the taking of medications

What to Do if You Require Special Assistance on Bangkok Airways

If you need any special assistance at the airport, during your flight, or after, contact Bangkok Airways at least 24 to 48 hours before departure (depending on what service you need). For details, refer to the section titled Tips for Passengers Requiring Special Assistance on Bangkok Airways (on this page).

Bangkok Airways contact details are as follows:

  • Thailand—Bangkok Call Center 1771 or +66 (2) 270 6699 
  • Thailand—Chiang Mai Town Office +66 (53) 289 338-9
  • Thailand—Trat Airport Office +66 (39) 525 767 
  • Thailand—Krabi Airport Office +66 (75) 701 608-9  
  • Thailand—Phuket Town Office +66 (76) 225 033-5
    Thailand—Phuket Airport Office +66 (76) 351 225  
  • Cambodia—Phnom Penh City Office +855 23 971 771 (8am–5.30pm)
    Cambodia—Phnom Penh Airport Office +855 23 862 834/855 23 971 771
  • Hong Kong Town Office +852 2300 0000 (RSVN)
    +852 2300 0033 (Sales)
  • Laos—Luang Prabang Town Office +856 (71) 253 334
    Laos—Luang Prabang Airport Office +856 (71) 253 253 
  • Myanmar—Yangon Town Office +856 (71) 253 334
    Myanmar—Yangon Airport Office +856 (71) 253 253 
  • Singapore—Airport Office +65 6545 8481 

How to Request Special Assistance 

To request special assistance on your Bangkok Airways booking, contact:

  • Thailand—Bangkok Call Center 1771 or +66 (2) 270 6699 
  • Thailand—Chiang Mai Town Office +66 (53) 289 338-9
  • Thailand—Trat Airport Office +66 (39) 525 767 
  • Thailand—Krabi Airport Office +66 (75) 701 608-9  
  • Thailand—Phuket Town Office +66 (76) 225 033-5
    Thailand—Phuket Airport Office +66 (76) 351 225  
  • Cambodia—Phnom Penh City Office +855 23 971 771 (8am–5.30pm)
    Cambodia—Phnom Penh Airport Office +855 23 862 834/855 23 971 771
  • Hong Kong Town Office +852 2300 0000 (RSVN)
    +852 2300 0033 (Sales)
  • Laos—Luang Prabang Town Office +856 (71) 253 334
    Laos—Luang Prabang Airport Office +856 (71) 253 253 
  • Myanmar—Yangon Town Office +856 (71) 253 334
    Myanmar—Yangon Airport Office +856 (71) 253 253 
  • Singapore—Airport Office +65 6545 8481 

Tips for Passengers Requiring Special Assistance on Bangkok Airways

  • Passengers requiring mobility assistance 
    • Passengers requiring a wheelchair at the airport must inform at the time of booking—or at least 24 hours before departure. 
      • The wheelchair will be provided free of cost. 
      • The passenger must be able to take care of their personal needs during the flight; if not, they must travel with a personal care attendant onboard.
      • The passenger will be assisted from the check-in counter to the aircraft seat, as well as to/from the aircraft’s lavatory. 
    • Passengers traveling with their wheelchair
      • Notify the airline at least 48 hours before departure—along with the size and type of wheelchair, its measurements, and weight. 
      • The transportation of the wheelchair is free of cost, and its weight is not included in your free baggage allowance. 
      • If traveling with a battery-operated wheelchair, you must declare the following:
        • Wheelchair type
        • Max. dimensions
          • ATR72 aircraft: 50 x 100 x 50cm.
          • A319/320 aircraft: 145 x 160 x 110cm.
        • Max. weight (unladen/tare)
          • 264lb/120kg
        • The number of batteries, incl. spares 
        • Type of battery and watt-hour/voltage rating
        • Instructions to prevent accidental operation
        • For more information, refer to this page or call.
  • Passengers requiring special meal services
    • This service may be temporarily suspended. 
    • You must book at least 24 hours before departure.
    • To book a special on domestic flights, call 1771. 
    • To book a special meal on an international flight, call +66 2 270 6699 or one of the numbers provided above for international flights. 
    • For menu and other details, refer to this page.
  • Unaccompanied minors
    • The Unaccompanied Minor service (UMNR) is mandatory for children between 5 and under 12 years who are traveling without an adult guardian. 
    • For children between 12 and under 16 years, the service is optional. 
    • All travel documentation must be in order.
    • To book a ticket and UMNR service, call 1771 (for domestic flights) and +66 2 270 6699 (for international flights)—or contact a Bangkok Airways ticket office in your area—at least 24 hours before departure. 
    • You must receive a confirmation on each application (SSR/OSI code CKIN-young passenger).
    • For details, refer to the Bangkok Airways Unaccompanied Minors Policy section on this page, or visit this page.  
  • Infants (7 days to 24 months)
    • Notify at least 24 hours before departure. 
    • Call 1771 (for domestic flights) and +66 2 270 6699 (for international flights)—or contact a Bangkok Airways ticket office in your area. 
    • Avail of a complimentary baby bassinet on Airbus 319/320 flights that are 2 hours or longer (Bangkok-Mumbai, Bangkok-Maldives, and Samui-Hong Kong).
    • Only 2 bassinets are available per Economy and Business Class.
    • The maximum height and weight of infants eligible to use a bassinet are 70cm and 24lb/11kg respectively.
  • Expectant mothers 
    • From 28 weeks + 1 day to the end of the 32nd week, a declaration from the expectant mother is required. 
    • From 32 weeks + 1 day and beyond, a declaration from the expectant mother and a doctor’s certificate are both required.
    • In the last 4 weeks of pregnancy, travel is not permitted.
    • For details, refer to this page.
  • Passengers traveling with pets
    • Only dogs and cats are allowed—but in the aircraft hold.
    • Certain dog breeds (snub-nosed and a few others) are not allowed for their safety.
    • Guide dogs can travel free of cost but not in the cabin—only as checked baggage.
    • You must notify Bangkok Airways at least 24 hours before departure. Call 1771 (for domestic flights) and +66 2 270 6699 (for international flights)—or contact a Bangkok Airways ticket office in your area to make a reservation. 
    • The pet’s weight (incl. container) is not included in your free baggage allowance, but subject to excess baggage charges.
    • For weight and size dimensions and other details, refer to the section titled Bangkok Airways Pet Policy on this page.
  • Passengers with special seating needs 
    • Passengers can buy an extra seat to meet the following needs: 
      • For personal comfort due to size or disability-related issues.
      • To carry valuable or fragile items incl. music instruments.
    • Must contact a Bangkok Airways call center/reservation office at least 24 hours before departure and receive a confirmation (with SSR code EXST).
    • Seat dimensions (W x H) are as follows: 
      • ATR72: 40 x 48cm 
      • A319/320: 43 x 48cm 
  • Passengers requiring medical clearance 
    • Passengers with an infectious disease or certain types of medical symptoms must notify Bangkok Airways Reservation or call center at least 24 hours before departure and obtain medical clearance before travel. 
  • Passengers traveling with Portable Oxygen Concentrators (POCs)
    • Notify Bangkok Airways at least 24 hours before departure.
    • Only Federation Aviation Administration (FAA) approved POCs can be used on the aircraft. 
    • Lithium-ion batteries between 100–160 Watt-hours can be carried as spares in carry-on or checked baggage. 
    • Up to 2 protected spare batteries per person are allowed. 
    • The batteries must be protected from short circuits and safely packaged. 
  • Passengers requiring Continuous Positive Airway Pressure (CPAP) devices
    • Notify Bangkok Airways at least 24 hours before departure.
    • The use of CPAPs is permitted onboard without doctor certification.  
    • Lithium-ion batteries between 100–160 Watt-hours can be carried as spares in carry-on or checked baggage. 
    • Up to 2 protected spare batteries per person are allowed. 
    • The batteries must be protected from short circuits and are safely packaged. 
    • Bangkok Airways will not provide spare batteries; passengers must carry sufficient supplies to account for unexpected delays. 

How to Check Your Bangkok Airways Flight Status 

To check your Bangkok Airways flight status online:

  1. Go to BangkokAir.com 
  2. Click on the Flight Schedule option appearing below the booking box 
How to check the flight status by Round trip
(opens by default)
How to check the flight status by One way
Select/enter the following:Origin (city)Destination (city)Departure dateReturn dateClick on the ‘Search’ button Select One waySelect/enter the following:Origin (city)Destination (city)Departure dateClick on the Search button

Your Bangkok Airways flight schedule will appear.
You can use this option to check the flight schedule of any Bangkok Airways flight for the next 330 days.

Money Saving Tips 

Senior Discounts on Bangkok Airways

Bangkok Airways discounts for senior Thai nationals


Bangkok Airways offers discounted fares for senior Thai citizens. Thai nationals who are at least 60 years old are entitled to a 20% discount on the normal fare. You can claim the offer at the time of booking by identifying yourself to a Bangkok Airways Booking staff. You will also be required to show a valid age proof to the airline staff when you check in for your flight. 

To make a reservation or get more information: 

  • Call a Bangkok Airways Ticketing Office 
  • Call 1771 for domestic flights 
  • Call +66 (2) 270 6699 for international flights 

Bangkok Airways discounts for non-Thai nationals
If you’re not a Thai national and are looking for discounted Bangkok Airways flight tickets, call +1-844-903-1897 and ask for a low-cost ticket. 

Bangkok Airways Group Booking

Bangkok Airways group bookings can be made in 2 ways—online or by phone. 

Online Group Booking. To make an online group booking, there must be at least 9 passengers on the same booking. You can request an online group booking via this link, and someone from Bangkok Airways Group Section team will get back to you. 

Group Booking by Phone. You can make a group booking by phone at this number: +1-844-903-1897, where you may get a discount even if your group doesn’t comprise 9 passengers. 

Bangkok Airways Manage My Booking


Use ‘Manage My Booking’ to view or manage your trip quickly

Bangkok Airways Manage My Booking is an online tool that allows you to perform many useful tasks through your computer, such as:

  • View your complete trip details
  • Cancel your flight 
  • Rebook your flight
  • Choose your seat 
  • Check in online

To manage your trip online via the Manage My Booking tab

  1. Go to BangkokAir.com 
  2. Click on Manage My Booking 
  3. To find your flight booking, enter your: 
    1. Booking reference 
    2. Last name 
  4. Click on the Search button
  5. Select your flight booking and follow the prompts to:
    1. View your complete trip details 
    2. Cancel or rebook your flight 
    3. Choose your seat 
    4. Check in for your flight

You can also manage your Bangkok Airways booking with the mobile app. If you encounter any problems or aren’t sure what to do next, contact Bangkok Airways for assistance.

Note

  • You can only use the Manage My Booking option if you booked your ticket directly through Bangkok Airways (website, mobile app, or ticket office).
  • If you have already changed booking once, you can’t use the Manage My Booking option again—you will have to get in touch with the Call Center or Ticket Office.
  • If you made your booking made through other channels, you will need to contact Bangkok Airways by phone or email (reservation@bangkokair.com).

Bangkok Airways Phone Numbers

You can contact Bangkok Airways as follows:

  • Bangkok Airways Reservation Phone Number U.S.A. +1-844-903-1897 (24/7, U.S./Canada toll-free)
  • Bangkok Airways Reservation Phone Number Canada +1-844-903-1897 (24/7. U.S./Canada toll-free) 
  • Bangkok Call Center 1771 or +66 (2) 270 6699 
  • Phnom Penh City Office +855 23 971 771 (8am–5.30pm)
  • Hong Kong Town Office +852 2300 0000 (RSVN)
    +852 2300 0033 (Sales)
  • Luang Prabang (Laos) Town Office +856 (71) 253 334
  • Yangon (Myanmar) Town Office +856 (71) 253 334 
  • Singapore Airport Office +65 6545 8481 
  • Representative Offices Click here

Bangkok Airways Travel Classes

Bangkok Airways offers 3 cabin configurations:

  1. Economy Class 
  2. Premium Economy Class 
  3. Business Class

Economy Class 

Bangkok Airways’ Economy Class seats are available on all flights. The seats are set out in a 2 x 2 or 3 x 3 formation. 

  • Standard seating 
  • ATR72-500 
    • Seat pitch: 78cm/31in
    • Seat width: 45cm/18in
  • A319/320
    • Seat pitch: 78cm/31in 
    • Seat width: 50cm/19.8in 
  • Complimentary drinks and snacks

Premium Economy Class 

Photograph of Bangkok Airways’ Premium Economy Class Seats

Bangkok Airways’ Premium Economy Class seats offer more cabin space, facilities, and privacy—with a vacant middle seat. 

  • Free access to Business Class Lounge 
  • Designated check-in counter
  • Extra space 
  • 22lb/10kg more baggage allowance than Economy Class
  • Vacant middle seat for more privacy
  • Business Class menu 
  • 1.2x more FlyerBonus points 

Business Class (Blue Ribbon Club)

 
A view of Bangkok Airways’ Business Class seats, lounge, and check-in

Bangkok Airways’ Business Class seats are typically set out in a 2 x 2 or 1 x 2 x 1 formation, guaranteeing a window or aisle access to all passengers. Passengers holding a Business Class booking are entitled to exclusive Blue Ribbon Club privileges, such as: 

  • Free access to Blue Ribbon Club lounges 
    • Complimentary snacks and refreshments
    • Free internet
  • Priority boarding 
  • Priority check-in
  • 22lb/10kg more baggage allowance 
  • Access to the in-flight entertainment system 
  • Special ‘Blue Ribbon Club’
    (Western, Thai, and Asian dishes)
  • Complimentary champagne and wine
  • Larger seats 
    • 119cm/47in pitch 
    • 55cm/22in width
  • More space and legroom

Bangkok Airways Seat Choices 

Bangkok Airways offers the following seat choices:

  1. Economy Class 
    1. Preferred Seats 
  2. Premium Economy Class 
  3. Business Class

Preferred Seats


Bangkok Airways’ Economy Class passengers have the option to upgrade their seats with extra legroom or a better location. 

Extra legroom seats are located in the first and emergency exit rows. They provide more legroom to stretch your legs and a wider seat pitch for added comfort. 

Cost of Preferred Seats

Preferred seats can be booked up to 1 hour before departure for a fee of USD 14/Baht 400 per passenger per sector, subject to availability. 

How to book a Preferred Seat

Economy Class passengers can book a Preferred Seat as follows: 

  • By phone 
    • From Thailand 1771
    • Outside Thailand +662 270 6699 
  • From a Bangkok Airways ticketing office 
  • At the airport check-in counter 

Note

Bangkok Airways Seat Booking


How can I make a seat booking on Bangkok Airways?

You can book your seat on Bangkok Airways at the time of purchasing your ticket or later up to 24 hours before your flight’s departure. Seat reservations can be made in any of the following ways:

  • Online at the time of booking (from the seat map) or later through Manage My Booking 
  • By phone at the time of booking or later up to 24 hours before departure
  • By visiting a ticket office 

Tip. Bangkok Airways allows you to select your seat from 360 days to 24 hours before your flight’s scheduled departure time. The earlier you make a seat booking, the better are your chances of finding a seat of your choice.

Bangkok Airways Seat Reservation for Disabled Passengers

If you need any disability assistance, contact Bangkok Airways at least 48 hours before departure about the service you need. 

  • Thailand—Bangkok Call Center 1771 or +66 (2) 270 6699 
  • Thailand—Chiang Mai Town Office +66 (53) 289 338-9
  • Thailand—Trat Airport Office +66 (39) 525 767 
  • Thailand—Krabi Airport Office +66 (75) 701 608-9  
  • Thailand—Phuket Town Office +66 (76) 225 033-5
    Thailand—Phuket Airport Office +66 (76) 351 225  
  • Cambodia—Phnom Penh City Office +855 23 971 771 (8am–5.30pm)
    Cambodia—Phnom Penh Airport Office +855 23 862 834/855 23 971 771
  • Hong Kong Town Office +852 2300 0000 (RSVN)
    +852 2300 0033 (Sales)
  • Laos—Luang Prabang Town Office +856 (71) 253 334
    Laos—Luang Prabang Airport Office +856 (71) 253 253 
  • Myanmar—Yangon Town Office +856 (71) 253 334
    Myanmar—Yangon Airport Office +856 (71) 253 253 
  • Singapore—Airport Office +65 6545 8481 

Bangkok Airways Customer Support Phone Numbers

  • Bangkok Airways USA
    • Chicago +1 866 BANGKOK (226-4565) 
    • Houston +1 866 BANGKOK (226-4565)
    • Los Angeles +1 866 BANGKOK (226-4565) 
    • New York +1 866 BANGKOK (226-4565) 
  • Canada
    • Toronto +1 866 BANGKOK (226-4565)
    • Vancouver +1 866 BANGKOK (226-4565)
  • Singapore +65 6545 8481 
  • The United Kingdom and Ireland
    • Crawley +44 (0) 1293 813961 
  • India 
    • Mumbai +9122 6621 3809-11
    • Ahmedabad +91 79 40216501-02
    • Bengaluru +91 80 2222 2938 
    • Chennai +91 44 4295 9631
    • Hyderabad +91 40 6678 4050
    • Kolkata +91 33 2287 1230, +91 33 2287 2550
  • Israel (Tel Aviv) +972-3-795 2111 
  • Japan (Tokyo) +81 (3) 6450 1802
  • South Africa (Johannesburg) +27 11 289 8010
  • Korea (Seoul) 82-2-755-5020 
  • Other Countries Click here 

Bangkok Airways In-flight Entertainment (IFE) Services

Bangkok Airways does not provide in-flight entertainment services on domestic flights or to Economy Class passengers. 

Note. Bangkok Airways has temporarily suspended in-flight entertainment services on Business Class. 

Business Class passengers can typically watch the following through i-pads:

  • Movies 
  • TV Programs 
  • Music
  • Games 

Bangkok Airways Frequent Flyer Program—FlyerBonus


A view of Bangkok Airways’ Frequent Flyer program, FlyerBonus

Bangkok Airways’ frequent flyer program is known as FlyerBonus. The more you fly, the more points you gain—and the more perks you earn.  The points you earn are valid for 3 years. 

FlyerBonus offers 3 membership levels:

  1. Priority. You can enroll for free.
  2. Premier. Travel on 35 qualifying sectors or earn 12,500 qualifying points in 12 consecutive months.
  3. Premier Plus. Travel on 50 qualifying sectors or earn 40,000 qualifying points in 12 consecutive months.

After you join FlyerBonus (free), you can:

  • Earn points when you fly on alliance and non-alliance airlines
    (Bangkok Airways, JAL, Qatar, Emirates, Etihad, and Cathay Pacific)
  • Earn upgrades, bonus miles, and airport privileges
  • Enjoy benefits all over the world
  • Redeem your miles for:
    • Hotel stays 
    • Car rentals
    • Vacation packages
    • Retail products  

Bangkok Airways Travel Destinations

Bangkok Airways can fly you to 31-plus cities in Thailand, Singapore, India, Vietnam, Hong Kong, Cambodia, Malaysia, Myanmar, China, Maldives, and Laos.

Bangkok Airways’ popular destinations include:

SingaporeHong KongIndiaMumbaiVietnamPhu QuocNha TrangHanoiDa NangChinaChongqingChengduThailandBangkokTrat Chiang MaiSukhothaiPhuketPattayaMae Hong SonLampangKrabiKo SamuiHat YaiChiang RaiMyanmarYangonNaypyidawMandalayMaldivesMaleMalaysia  Kuala LumpurLaosVientianeLuang PrabangCambodiaSihanoukvilleSiem Reap Phnom Penh

Frequently Asked Questions on Bangkok Airways Booking

You can make a ticket booking on Bangkok Airways by phone (+1-844-903-1897), online via BangkokAir.com, with the mobile app, through your travel agent or a ticket office near you. 

You can reserve a seat for yourself and your traveling companions on Bangkok Airways by phone or online. You can reserve your seat online at the time booking your flight or later through Manage My Booking, or when check-in starts.

Bangkok Airways is a certified 4-star airline. It is a dominant regional airline based out of Bangkok, Thailand. In 2019, it won 2 major awards from Skytrax: World’s Best Regional Air (for the fifth time) and Best Regional Airline in Asia (for the ninth time).

Bangkok Airways typically offers 3 cabin configurations—Economy, Premium Economy, and Business Class. It flies to 31-plus cities across Thailand, Singapore, India, Vietnam, Hong Kong, Cambodia, Malaysia, Myanmar, China, Maldives, and Laos.

It also owns and operates 3 airports in Thailand, located in Trat, Sukhothai, and Samui. 

To check your flight status, you will need to provide your city of origin and destination and flight date(s).

Yes, you can spend your Miles on Bangkok Airways flights as well as on flights operated by Bangkok Airways. To book a reward ticket with Miles on Bangkok Airways, sign into account and proceed to book.

If you received your ticket by email, your booking reference will appear after the field marked Booking Reference. You will need it to access or manage your flight bookings.

You can make an online booking on BangkokAir.com (the correct URL for www Bangkok Airways.com) by visiting the correct URL (BangkokAir.com) and entering your trip requirements in the flight booking box on the page. After entering your flight/trip requirements, follow the prompts to configure your trip and make the required payment.

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