JetBlue Cancellation Policy

JetBlue has amended its flight cancellation policies due to COVID-19. Under the new policies, you can change or cancel any flight ticket purchased up to June 7, 2021 (incl. non-refundable tickets) free of charge.

For tickets purchased on or after June 8, 2021: 

  • No cancellation fee will be charged for Blue, Blue Plus, Blue Extra, and Mint fares if you cancel at least 1 day before your travel date. 
  • Blue Basic fares will incur cancellation fees of:
    • USD 100 for flights within the United States, the Caribbean, Mexico, and Central America.
    • USD 200 for all other flights. 

Note

  • A USD 25 non-refundable fee will be charged for cancelling by phone through JetBlue Customer Support. This will be charged in addition to the applicable cancellation charges (if any). However, you can avoid this fee by cancelling online at JetBlue.com.
  • If you cancel a non-refundable fare, the value of the fare will be held in a JetBlue Travel Credit for future travel on JetBlue (typically within 12 months). The details can be accessed via your Travel Bank account.
  • If you booked through a third party, contact them directly for cancellation assistance.

JetBlue Cancellation Policy—Flight Tickets Paid with Cash or Points

JetBlue 24-Hour Cancellation Policy 

If you booked your ticket 7 days or more before your flight’s departure date, you are allowed to cancel it within 24 hours of booking without being charged a cancellation fee. This applies to all types of tickets, including non-refundable tickets—but not to JetBlue Vacations bookings. 

24-hour cancellations can be made online via JetBlue.com, or by phone. 

JetBlue Cancellation Policy for Refundable Tickets

Refundable tickets are costlier but come with added flexibility. JetBlue’s cancellation policy allows you to cancel any refundable ticket and receive a full refund back to your original form of payment as opposed to receiving a travel credit in the case of other tickets. 

JetBlue Cancellation Policy for Award Tickets

If you cancel a flight ticket purchased with TrueBlue points, your points will be redeposited into your TrueBlue account.

JetBlue Cancellation Policy for Mosaic Members

JetBlue’s cancellation policy for Elite status members allows Mosaic status members (except Blue Mosaic) to cancel even a non-refundable ticket free of charge prior to departure. Mosaic status can be achieved either by flying 30 flight segments and earning 12k flight points within a calendar year or by earning 15k flight points within a calendar year. 

If a Blue Mosaic status member cancels a non-refundable fare prior to departure, the entire fare (except Extras) will be forfeited.

JetBlue Cancellation Policy for Government or Military Personnel 

JetBlue’s cancellation policy for government employees and military personnel travelling on special fares allows these employees to cancel their flight and receive a full refund—even if they no-show for a flight. 

JetBlue Cancellation Policy Due to Death 

JetBlue’s cancellation policy due to the death of a ticketed passenger allows a full refund on the fare of the deceased passenger and his/her travelling companion(s). To qualify for a refund, the request must be made within 14 days of flight cancellation along with a copy of the death certificate. For assistance with such requests or third-party bookings, call JetBlue at 1-800-JETBLUE (538-2583).

JetBlue’s cancellation policy due to the death of an immediate family member of a ticketed passenger may qualify for a fee waiver if the passenger submits a copy of the death certificate, obituary, or funeral program. For third-party bookings or assistance, call JetBlue at 1-800-JETBLUE (538-2583).

An immediate family member can be the passenger’s (or passenger’s spouse’s) parent/grandparent/great grandparent, spouse, child/grandchild/great-grandchild, brother, or sister; or the passenger’s step-relatives as defined earlier in the sentence.

JetBlue Cancellation Policy Due to Illness 

JetBlue’s cancellation policy due to the illness of a passenger’s family member does not allow the passenger to cancel a non-refundable flight ticket. However, the passenger can defer the travel date by converting the ticket into an open status ticket for travelling later (but no later than 1 year from the original date of issue), subject to the applicable change fee. Refundable tickets, however, can be cancelled prior to departure without a fee. 

JetBlue No-Show Policy

If you do not cancel a non-refundable flight segment prior to departure, the entire amount associated with the flight segment will be forfeited, unless you’re holding a special government or military ticket. This includes extras such as Even More Space, Even More Speed, baggage fees for additional bags, etc.

JetBlue Cancellation Policy Due to Cancelled Flights

If JetBlue cancels your flight for any reason, you have the option to:

  • Receive a JetBlue Travel Bank Credit.
  • Take the next available flight at no additional cost.
  • Receive a full refund if your flight cannot be rebooked within 2 hours.

If JetBlue cancels your flight within 4 hours of its scheduled departure time, you are entitled to compensation. The compensation amount is USD 50 if the flight is cancelled within 4 hours of departure, and USD 100 if the flight is cancelled after its scheduled departure time. 

JetBlue Cancellation Fees

According to JetBlue’s latest cancellation policies, only Blue Basic fares will incur a cancellation fee on or after June 8, 2021. 

  • Blue Basic fares can be cancelled free of charge till June 7, 2021.
  • The cancellation fees on or after June 8, 2021, are as follows:
    • Routes within the United States, the Caribbean, Mexico, and Central America—USD 100.
    • All other routes—USD 200. 

JetBlue Cancellation Tips 

To cancel a JetBlue flight by phone, you will need to provide the following information: 

  • Confirmation number 
  • Flight number
  • Date(s) of travel
  • Passenger information, such as date of birth, contact details, etc.

To cancel your JetBlue flight booking online, you will need to provide the following information:

  • Your confirmation code
  • Your last name
  • Your city of origin and destination 

You cannot cancel your flight booking online in the following cases:

  • If you paid through a travel certificate or JetBlue voucher.
  • If you’ve placed a special service request (SSR) on your itinerary or your return flight has a different city than the original flight. In such a scenario, you will need to call JetBlue for assistance. 

JetBlue travel credits can be used for changing or cancelling your flight online or paying any fee difference in the airfare. However, they cannot be used to pay any fees or purchase any service, such as:

  • Pet fees
  • Baggage fees
  • Unaccompanied Minor fees
  • Even More Space seats

Note

  • If a single booking includes multiple passengers, the cancellation will apply to all the passengers within that booking. 
  • An already-changed booking cannot be refunded and is subject to a cancellation fee—even if it is made within 24 hours of the original booking. 

How to Know if Your JetBlue Flight Ticket is Refundable

To know whether your JetBlue flight ticket is refundable:

  • Read the fare details on your e-ticket 
  • Ask a JetBlue call center by phone
  • Ask your travel agent if you’ve booked through them 

How to Cancel Your JetBlue Flight Booking


A screenshot of JetBlue’s Manage Trips option used for cancelling a flight

You can cancel your JetBlue flight booking in the following ways:

  1. For tickets purchased online from JetBlue’s website, mobile app, ticket counter, or call center: 
    • Online through JetBlue.com via Manage Trips.
      Retrieve your flight booking, select it, and cancel it by following the prompts.
    • By phone at +1-844-903-1897 or 1-800-JETBLUE.
  2. For tickets purchased from a travel agent, contact them directly.
  3. For award tickets, contact TrueBlue directly.

Frequently Asked Questions on JetBlue Cancellation Policy

Regardless of what type of ticket you’ve purchased, you can cancel your JetBlue flight within 24 hours of purchasing it without having to pay any cancellation fee—provided you booked your flight 7 or more days before its departure. 

Due to the COVID-19 pandemic, JetBlue has amended its flight cancellation policy. 

  • All Blue Basic purchased up to June 7, 2021, can be cancelled free of charge. 
  • Blue Basic tickets purchased after June 7, 2021, will be subject to a cancellation fee of USD 100 for flights within the United States, the Caribbean, Mexico, and Central America., and USD 200 for all other routes. 
  • All other tickets purchased on or after June 8, 2021—such as Blue, Blue Plus, Blue Extra, and Mint—can be cancelled free of charge, as long as you cancel at least 1 day before your travel date. 
  • Other terms of the JetBlue cancellation policy remain the same: 
    • Any ticket booked 7 or more days before departure can be cancelled within 24 hours of purchase without penalty—including a non-refundable ticket.
    • Government and military fares can be cancelled without penalty—and won’t be charged any penalty for No-Shows.
    • Flight cancellations due to the death of a passenger/co-passenger/family member qualify for a refund if backed by proper documentary evidence.
    • Flight cancellations of non-refundable tickets due to the severe illness of an immediate family member don’t qualify for a refund. However, they qualify to be converted into an open ticket for future travel (if backed by documentary evidence).
    • Flight cancellations by JetBlue qualify for a full refund if a new flight cannot be rebooked within 2 hours.

You can change or cancel your booking online through Manage Trips or call JetBlue at +1-844-903-1897 or 1-800-JETBLUE.

You can cancel a JetBlue flight without penalty if you are a Mosaic member, hold a refundable ticket, or purchased a ticket (incl. Blue Basic) before June 8, 2021. 

Tickets purchased for travel on or after June 8, 2021 (except Blue Basic)—such as Blue, Blue Plus, Blue Extra, and Mint —can be cancelled without penalty.    

If you’re cancelling a non-refundable ticket, you will receive a JetBlue Travel Bank Credit, typically valid for 12 months of the original booking date. However, some travel credits may have a 24-month expiration period, such as those issued between February 27, 2020, and June 30, 2020.

JetBlue travel credits generally expire 12 months after the date of issue. However, due to COVID-19, some travel credits may have an extended expiration period of 18 – 24 months. 

For travel through June 7, 2021, on Blue Basic tickets, you won’t be charged any fee for changing or canceling your flight. However, for other tickets (i.e., Blue, Blue Plus, Blue Extra, and Mint), both cancellation and change fees have been waived, so changing or cancelling will cost you nothing. 

You can rebook a cancelled flight by calling +1-844-903-1897 or 1-800-JETBLUE.

JetBlue will typically refund purchases made by cash, check, or credit card within 20 days of receiving the passenger’s request.  However, it may take longer for the refund to reflect on your card/bank statement. 

Under JetBlue’s change and cancelation policy, refundable fares will qualify for a full refund only if you cancel your flight prior to its departure. If you do not cancel a refundable fare prior to departure, you will not receive any refund. Instead, your ticket will remain in OPEN status for future travel within 1 year from the original date of issue of the ticket. 

However, the following exceptions apply to JetBlue’s refund policy, such as in case of death, illness, Mosaic membership status (except on a Blue Basic fare), or government or military tickets.

Yes, you can now cancel your JetBlue flight and get a penalty-free refund on all tickets, except on Blue Basic tickets purchased for travel on or after June 8, 2021. Cancelling a Blue Basic ticket on routes within the U.S., the Caribbean, Mexico, and Central America will set you back by USD 100, and USD 200 for all other routes (unless you cancel within the 24-hour window).

Blue Basic tickets can be cancelled for a fee of USD 100 on routes within the United States, the Caribbean, Mexico, and Central America, and USD 200 on all other routes. 

Unless you choose a refundable fare at the time of booking, all of these fares are non-refundable—Blue Basic, Blue, Blue Plus, Blue Extra, and Mint.

You can cancel your JetBlue flight booking in the following ways:

  1. Online via Manage Trips or by phone if you purchased your ticket directly from JetBlue’s website, mobile app, ticket counter, or call center, or by phone.
  2. By phone at +1-844-903-1897 or 1-800-JETBLUE.
  3. For tickets purchased from a travel agent, contact them directly.
  4. For award tickets, contact TrueBlue directly.

That depends on what type of ticket you’re holding. All tickets (except Blue Basic) purchased on or after June 8, 2021, can now be cancelled without penalty. However, Blue Basic tickets purchased for travel up to June 7, 2021, can be cancelled without penalty; starting June 8, 2021, Blue Basic tickets will be subject to a cancellation fee of USD 100 for routes within the U.S., Mexico, the Caribbean, and Central America, and USD 200 for all other routes.

Leave a Reply

Your email address will not be published. Required fields are marked *