Philippine Airlines Cancellation Policy

The Philippine Airlines cancellation policy has been made more flexible in response to the COVID-19 pandemic and the cancellation fee has been waived for affected flights. The sections below describe the different options available to you and explain how to make use of each. 

If your flight was cancelled or affected by a travel ban, you’re allowed to cancel your flight and apply for a refund without being charged a cancellation fee. You also have the option to convert your flight ticket into a travel voucher or rebook your flight ticket and travel later (refer to the page titled Philippine Airlines Flight Change Policy). 

1. For flights cancelled or affected by a travel ban, you have the option to cancel your ticket and apply for a refund without penalty (except Ticket Service Charge, TSC).
   • If you’re holding a domestic ticket, the TSC will be refundable for unused tickets but non-refundable for partially or fully used tickets. 

2. For flights not affected by a travel ban, you can cancel your flight ticket within its validity period subject to the fare rules of your ticket. However, you must cancel your flight booking at least 24 hours before departure, or you will be charged a no-show fee. 

Philippine Airlines Cancellation Policy and Cancellation Fee 

If you’re holding a flight ticket on an international route, you’re allowed to cancel it and apply for a refund as long as you do it at least 24 hours before departure. 

The details of Philippine Airlines cancellation policy and flight cancellation fee for international and domestic flights (effective February 1, 2022) are explained in the tables below. 

Philippine Airlines Cancellation Fee—International TicketsEffective February 1, 2022
Fare Brand	Economy Supersaver	Economy Saver	Economy Value	Economy Flex	Premium Economy	Business Value	Business Flex
RefundAt least 24 hours before departure	Non-refundable	Totally unused—refundable with a fee. Partly used—non- refundable		Refundable without any fee	Refundable with fee	Totally unused—refundable with a fee Partially used: Non-refundable	Refundable without fee

Philippine Airlines Cancellation Fee—Domestic TicketsEffective February 1, 2022
Fare Brand	Economy Supersaver	Economy Saver	Economy Value	Economy Flex	Comfort Class	Business Value	Business Flex
Refund per SectorAt least 24 hours before departure	Non-refundable	Cancellation fee—PHP 2,300	Cancellation fee—PHP 2,000	Refundable without any fee	Cancellation fee—PHP 1,100	Cancellation fee—PHP 1,200	Refundable without fee

Philippine Airlines Cancellation Policy | Refund Policy Under Normal Conditions 

Philippine Airlines cancellation and refund policy under normal (non-COVID) conditions will depend on what type of ticket you’ve purchased, as shown in the table below. 

• Flex fares (Economy Flex and Business Flex) are fully refundable.
• Fully unused fares (Economy Saver, Premium Economy, and Business Value) are partially refundable depending on the route.
• Partially used fares (Economy Supersaver, Economy Saver, Premium Economy, and Business Value) are non-refundable. 

Philippine Airlines Cancellation and Refund Policy by Fare Type
Fully-Refundable Fares	Partially-Refundable Fares	Non-Refundable Fares
The following fares can be cancelled and fully refunded:Economy FlexBusiness Flex	The following fares are subject to a cancellation fee if totally unused:Economy Saver Premium EconomyBusiness Value	The following fares are non-refundable:Economy Supersaver Economy Saver—if partially usedPremium Economy—if partially usedBusiness Value—if partially used

Philippine Airlines 24-Hour Cancellation Policy

You can cancel your Philippine Airlines flight booking from/to the U.S. without penalty if you book your flight ticket 7 or more days before departure and cancel it within 24 hours. If such a scenario, you will receive a 100% no-questions-asked refund on your booking.

Philippine Airlines 24-hour cancellation policy applies to all types of flight tickets to or from the United States. 

For details on how to cancel your flight and apply for a refund, refer to the section below titled How to Cancel My Booking on Philippine Airlines? 

Philippine Airlines Cancelled Flight Policy

If Philippine Airlines cancels your flight, you have the option to: 

• Take the alternative flight offered to you at no additional cost, or
• Decline the new flight offered to you and claim a refund 

Cancellation Fee at Philippine Airlines

If no travel waiver applies to your flight, the cancellation fee charged by Philippine Airlines on unused and partially used tickets will depend on your route and fare type, as shown in the table below. 

Cancellation Fee at Philippine Airlines (if no travel waiver applies to your ticket)
Route	Economy Supersaver	Economy Saver	Economy Value	Economy Flex	Premium Economy	Business Value	Business Flex
USA – Philippines UnusedPartially Used	xx	USD 250x	USD 250x	FreeUSD 100	USD 250USD 100	USD 250x	FreeUSD 150
Canada – Philippines UnusedPartially Used	xx	CAD 250x	CAD 250x	FreeCAD 100	CAD 250CAD 100	CAD 250x	FreeCAD 150
London – PhilippinesUnusedPartially Used	xx	GBP 200x	GBP 200x	GBP 100GBP 100	GBP 100GBP 100	GBP 150x	FreeGBP 150
Australia – Philippines UnusedPartially Used	xx	AUD 190x	AUD 190x	AUD 35AUD 95	AUD 35AUD 95	AUD 125x	AUD 65AUD 100
Auckland – Philippines UnusedPartially Used	xx	NZD 210x	NZD 210x	NZD 70NZD 105	NZD 35NZD 105	NZD 100x	NZD 70NZD 100
x = not permitted

How Can I Cancel My Flight on Philippine Airlines? 

You can cancel a Philippine Airlines flight and get a refund depending on how you paid for it—by cash or through your debit /credit card, or other means (such as PayPal, GCash, WeChat, Alipay, etc.). 

The Philippine Airlines flight cancellation policy allows you to can cancel your flight and request a refund in the following ways:

1. If you paid by cash and want a refund 

1. If you paid cash to a PAL Ticket Office, you can cancel your ticket and get your refund processed by calling (open 24/7) or a PAL Ticket Office in your area. 
2. If you paid cash to a Payment Center, you can cancel your ticket and get a refund by calling, a PAL Ticket Office, or a Reservations Hotline number.

Note. Cash refunds (like other refunds) take a fair bit of time due to heavy backlogs.

2. If you paid by debit or credit card and want a refund 

If you paid through a Visa, American Express, JCB, or Mastercard debit or credit card, you can cancel your ticket and get your refund processed in any of the following ways: 

1. Online through the myPAL Request Hub form.
2. By calling a Reservations Hotline number.

The refund will be credited back to the card you used to make the payment after deducting the applicable cancellation fee.

3. If you paid by some other means and want a refund 

If you paid through PayPal, Alipay, WeChat, or GCash, you can cancel your ticket and get your refund processed in any of these ways: 

1. Online by filling out the myPAL Request Hub form.
2. By calling a Reservations Hotline number.

If you used other payment options such as 2C2P for Thailand, Malaysia, Indonesia, or Singapore, you can cancel your ticket and get your refund processed as indicated above, i.e., online through myPAL Request Hub or by calling a Reservations Hotline number. However, you may be contacted by a PAL representative for additional information, such as your bank account number, etc.

Note. The refund will be credited back to the account you used to make the payment. It can take up to 5 billing cycles for the refund to get credited to your account, depending on the bank’s response time.

Voluntary Cancellations on Philippine Airlines

If you voluntarily cancel a flight that has not been affected by a travel ban, it is known as a voluntary cancellation. Philippine Airlines allows you to make voluntary flight cancellations as explained below.

• Voluntary Cancellation of Fully Refundable Fares

If your flight has not been cancelled or affected by a travel ban, you can cancel and receive a full refund only on Economy Flex and Business Flex fares. 

• Voluntary Cancellation of Partially Refundable Fares 
• You will be charged a cancellation fee for the following fares and the balance amount will be refunded to you—but only if your ticket is fully unused: Economy Saver, Premium Economy, and Business Value. 
• If you’ve utilized any part of the above-mentioned tickets, you will not be eligible to receive any refund—not even a partial refund. 

• Voluntary Cancellation of Non-refundable Fares 

Supersaver fares cannot be cancelled or refunded voluntarily.

Philippine Airlines Flight Cancellation Rules 

• You must cancel your flight booking and apply for a refund within the specified deadlines, failing which it will be treated as a No Show (i.e., you will be charged for it).
• If you cannot (or don’t want to) cancel your booking online, you must do it:
  • By phone or a local PAL office in your area.
  • Through a PAL Ticket Office.
  • By email to onlinebooking_refunds@philippineairlines.com. 
• If you purchased your ticket from a travel agency, you will need to contact them directly to change or cancel it. 
• Refunds on tickets purchased by credit card are made within 7 business days, and within 20 business days for tickets purchased by cash or check. 

How to Cancel My Booking on Philippine Airlines? 

Can you tell me how to cancel my flight on Philippine Airlines?

If you purchased your ticket online from the PAL website, mobile app, Reservations Hotline, or a Ticket Office, you can cancel your ticket and ask for a refund in 3 ways:

1. Online through myPAL Request Hub 
2. By calling a PAL Reservations Hotline 
3. Through a PAL Ticket Office 

However, if you booked your ticket through a third party (online agent, travel agent, or airline) and want to change or cancel it, contact them directly.

How to Cancel Your Booking on Philippine Airlines and Ask for a Refund Online?

About Philippine Airlines online booking cancellation

You can cancel your Philippine Airlines flight ticket and ask for a refund online if you purchased your ticket directly from the airline. To cancel your Philippine Airlines ticket online, follow the steps below: 

1. Go to myPAL Request Hub
2. Enter the required information, such as:
   1. Passenger name
      (last, first, and middle name, as it appears on the booking)
   2. Your ticket number
   3. Your email address
   4. Your contact number 
   5. Your citizenship (from the dropdown menu)
   6. Your departure airport 
   7. Your date of birth 
   8. Whether you’re an Overseas Filipino Worker (OFW)
3. Choose one of the following options:
   1. Rebook to rebook your flight
   2. Travel Voucher to convert the value of your ticket to a travel voucher 
   3. Refund to apply for a refund 
4. Follow the onscreen prompts to:
   1. Rebook your flight
   2. Get your travel voucher
   3. Get a refund  
5. Enter your:
   1. Address at Residence
   2. Address at Destination 
6. Fill out the remaining pages (it’s an 18-page form)
7. Hit Submit 

After completing the online process, you will receive a confirmation mail within 5-7 business days (or earlier). If additional payments are required, you will receive payment instructions as well. 

How to Rebook a Cancelled Flight on Philippine Airlines?

You can rebook a cancelled flight on Philippine Airlines in the following ways:

• Online via the Manage My Booking option. You can rebook your ticket free of charge as many times as you like if your ticket was issued after February 1, 2022, provided you make the changes at least 24 hours before your flight’s departure and pay the applicable fare difference. 
• Online through the Self Re-accommodation form for any involuntary change to your flight, in which case you will not be charged any rebooking fee or fare difference. 
• Through a PAL Ticket office near you. 
• By phone at 1-844-933-2065 or a PAL Reservation Hotline 
• Through your travel agent

Note. To avoid a No Show and other fees, you must cancel your flight (or rebook it) at least 24 hours before departure. 

Philippine Airlines Cancelled Flight Compensation

What is the cancelled flight compensation at Philippine Airlines?

If your Philippine Airlines flight departing from an airport in the European Union is cancelled, you have the right to: 

1. Seek reimbursement of your ticket, plus a return flight to your departure airport if you have a connecting flight. The reimbursement can be in the form of cash or a travel voucher, depending on how you want it. 
2. Ask for a re-routing option to your destination city at no additional cost—either at the earliest available opportunity or later at your convenience, depending on how you want it. 
3. Return to your point of origin at no additional cost. 

You are also entitled to receive assistance at the airport, such as refreshments, food, accommodation (if your new flight departs the next day), to-and-fro transport between the airport and the hotel, and 2 phone calls/emails/fax messages. 

Cancelled Flight Compensation

You also have a right to compensation if PAL informed you of the cancellation less than 14 days before the scheduled departure date. However, you will not be entitled to any compensation if the cancellation was due to unavoidable extraordinary circumstances, such as bad weather, security risks, political decisions, or air traffic management decisions. 

Amount of Compensation

The amount of compensation will be as follows:

• EUR 250 if the flight distance is up to 1,500 km 
• EUR 400 if the flight distance is more than 1,500 km within the EU
• EUR 400 if the flight distance is 1,500 – 3,500 km for all other flights
• EUR 600 if the flight distance is more than 3,500 km

Exceptions. No compensation will be due to you if:

• You were notified of the cancellation at least 14 days in advance.
• You were informed of your flight’s cancellation 7 – 14 days before departure and you are offered an alternative flightthat:
  • Departs not more than 2 hours before your original flight’s scheduled departure time, and
  • Lands at the final destination within 4 hours after your original flight’s scheduled arrival time 
• You are informed of the cancellation less than 1 week (7 days) before your original flight’s scheduled departure time and are offered an alternative flight that:
  • Departs within 1 hour before your original flight’s scheduled departure time, and
  • Arrives at your final destination within 2 hours after your original flight’s scheduled arrival time.

Reduction in Compensation

Your compensation will be reduced by 50% if Philippine Airlines offers you an alternative flight that arrives at your final destination 2 – 4 hours later. 

Philippine Airlines Delayed Flight Compensation 

If your Philippine Airlines flight departing from an airport in the European Union flight is delayed by 3 hours or more and the delay is not caused by extraordinary circumstances*, you are entitled to compensation ranging from EUR 250 – 600, depending on flight distance. 

The amount of compensation will be:

Compensation	Flight Distance
EUR 250	Less than 1,500 km
EUR 400	More than 1,500 km in the EU1,500 – 3,500 km for other flights
EUR 600	More than 3,500 km
* No compensation will be due if the delay is due to extraordinary circumstances such as bad weather, security risks, political decisions, or air traffic management decisions.

When do I qualify for delayed flight compensation? 

You are entitled to delayed flight compensation under the following conditions:

• Your flight departing from an airport in the EU reaches your final destination 3 hours or later and the reason for your flight’s delay is not due to extraordinary circumstances. 
• You miss a connecting flight while travelling within the EU or outside of the EU on a flight that originates from an airport in the EU, and arrive at your final destination with a delay of 3 hours or more. You will not be eligible to claim compensation if you miss your flight due to your fault. 
• You accept an alternative flight to a different airport and it arrives late. You are also entitled to transportation costs between the alternative airport and the original airport mentioned in your original flight ticket. 

Frequently Asked Questions on Philippine Airlines