Due to the COVID-19 situation, AirAsia’s flight change rules and policies have been made more flexible. You’re allowed to make unlimited date changes to your flight via My Bookings without being charged a flight change fee, subject to the following terms and conditions:

Flight change policy
  • Flight change rules for AirAsia (AK) 

If you make a flight booking between June 3, and March 15, with a travel date within the same period:

  • You can change your flight date without being charged a flight change fee. 
  • Your new travel date can be anytime up to March 31. 
  • You can change your flight online for free via My Bookings or the AirAsia mobile app.
    (If you request the change by phone, service charges may apply).
  • Flight change rules for Indonesia AirAsia (QZ) flights
    If you make a flight booking between June 1, and March 20, with a travel date within the same period:
    • You can change your flight date without being charged a flight change fee. 
    • Your new travel date can be anytime up to March 26. 
    • You can change your flight online for free via My Bookings or the AirAsia mobile app.
      (If you request the change by phone, service charges may apply).
  • Flight change rules for Thai AirAsia (FD) domestic flights
    If you make a flight booking between January 10, and February 28, with a travel date between January 10, and June 30:
    • You can change your flight date without being charged a flight change fee. 
    • Your new travel date can be anytime up to June 30. 
    • You must change your flight online via My Bookings or the AirAsia mobile app.
      (If you request the change by phone, additional charges may apply).

Flight change rules for Thai AirAsia International flights (FD)


If you make a flight booking between June 3, and March 15, with a travel date between June 3, and March 26:

  • You can change your flight date without being charged a flight change fee. 
  • Your new travel date can be anytime up to March 26. 
  • You can change your flight online for free via My Bookings or the AirAsia mobile app.
    (If you request the change by phone, service charges may apply).
  • Flight change rules for Philippines AirAsia (Z2) flights
    If you make a flight booking between June 3, and March 15, with a travel date within the same period:
    • You can change your flight date without being charged a flight change fee. 
    • Your new travel date can be anytime up to March 31. 
    • You must change your flight online via My Bookings or the AirAsia mobile app.
      (If you request the change by phone, additional charges may apply).
  • Flight changes are subject to seat availability.
  • If your new flight ticket is cheaper, the difference in fares will not be refunded to you. The fare difference will appear as Spoilage Fee in your revised booking but is not refundable.
  • If you book your flight in a higher fare class, you must pay the fare difference before making any changes to your flight. 
  • The flight change fee waivers will apply only to AirAsia flights. 
  • Flight change fee waivers also apply to SNAP packages. 
  • Fee waivers do not apply to hotel stays. 
  • Flight changes are confirmed only upon the issuance of a new itinerary. 
  • Changes to flight dates and/or time must be made: 
    • At least 48 hours before departure (for a fee) for Low Fare and Value Pack fares.
    • Up to 4 hours before departure for AirAsia India (I5) flights.
    • Up to 2 hours before departure for Premium Flex and Premium Flatbed fares.
  • Route changes are not covered under flight change fee waivers. 
  • Changes to flight dates must be made through your BIG Member ID.
  • The flight change fee waivers will apply only if you: 
    • Book online through AirAsia.com or the mobile app. If you make a group booking, you must go through the booking channel or your travel agent. 
    • Make the changes through My Bookings (Manage in some countries) on AirAsia.com or the mobile app.

If you make the changes by phone or through the travel agent you purchased your ticket from, additional service charges may apply. 

  • If you have already booked a seat or a meal in advance and they are not available on the new flight, you will have to reselect the options on your new flight. 
  • If you have already booked your checked baggage, you don’t need to rebook it—it will be carried forward to your new flight. You will have to pay the difference in baggage fee, if any.
  • Any add-on you might want to purchase on your new flight is subject to availability.

What to Do if Your AirAsia Flight is Cancelled Due to COVID-19

If your AirAsia flight has been cancelled because of a COVID-19 situation, you can:

  1. Change your flight date/time at no additional charge (except the applicable fare difference), or 
  2. Convert your ticket into a Credit Account and redeem it within the next 730 days  

Note

  • Malaysia. If you’re taking a flight within Malaysia, you can change your flight date/time without being charged a flight change fee as long as you pay the applicable fare difference.
  • Thailand. If you’re travelling between January 10 – February 28, you can make unlimited date/time changes till June 30, at no additional charge (other than the applicable fare difference). 

How to Request a Flight Change Online 

If your flight has been cancelled due to COVID-19, you can request a flight change as follows:

  1. Go to the homepage, AirAsia.com 
  2. Select the AVA icon 
  3. Click on COVID Flight Changes from the menu
  4. Select the I want to move my flight option 
  5. Follow the prompts to move your flight 

Note

  • When using AVA to make a flight change request, you must:
  • Use the same email address as the one you used to book your flight.
  • Use the same name as the one you used to book your flight.
  • Ensure that you rebook your flight on the dates when they are available. 
  • Follow the instructions exactly as provided by AVA. 
  • If you purchased your ticket from a third party (except Expedia), you must contact them to make the changes for you. 
  • After you submit your request successfully, AVA will provide a case number, which you will also receive by email. You can use this number to learn the current status of your request through My Cases after logging into your Big Rewards Member account.  
  • If your request doesn’t meet AirAsia’s terms and conditions, a Declined message will appear during/at the end of your chat session.
  • If you encounter any issues, call the AirAsia office in your country, or get in touch with AirAsia through WhatsApp, Facebook, or Twitter.

AirAsia Flight Change Charges


What is the flight change fee at AirAsia?

AirAsia’s flight change charges for international and domestic flights are as follows:

  • AirAsia Flight Change Fee—Malaysia (AK) 
    • Domestic Flights within Malaysia MYR 116.60/passenger/journey
    • International Flights MYR 120/USD 42/INR 1,996/passenger/journey
  • AirAsia X Flight Change Fee (D7) 
    • International Flights MYR 300/INR 4,882/SGD 99/passenger/journey
  • Thai AirAsia Flight Change Fee—XJ
    • International Flights THB 2,500/JPY 8,250/passenger/journey
  • AirAsia Flight Change Fee—India (I5)
    • Domestic Flights within India
      • 0 – 3 days before departure INR 3,000/passenger/journey
      • More than 4 days before departure INR 2,500/passenger/journey
  • AirAsia Flight Change Fee—Japan (DJ)
    • Domestic Flights within Japan JPY 3,700/passenger/journey
    • International Flights JPY 4,200/passenger/journey
  • AirAsia Flight Change Fee—Thailand (FD)
    • Domestic Flights within Thailand THB 802.50/passenger/journey
    • International Flights THB 1,320/MYR 120/USD 42/passenger/journey 
  • AirAsia Flight Change Fee—Indonesia (QZ)
    • Domestic Flights within Indonesia IDR 275,000/MYR 100/INR 1,567/passenger/journey
    • International Flights IDR 400,000/MYR 120/INR 1,996/passenger/journey
  • AirAsia Flight Change Fee—The Philippines (Z2)
    • Domestic Flights within the Philippines PHP 1,248.80/passenger/journey
    • International Flights PHP 1,920/MYR 120/passenger/journey

Note. To avoid paying more, you must make the flight changes within the stipulated timeframe.


Frequently Asked Questions on AirAsia Flight Change Rules

AirAsia’s change flight date charges for domestic flights within India are INR 3,000 per passenger per journey for any changes made between 3 days to 4 hours before departure, and INR 2,500 per passenger per journey for changes made at least 4 days before departure.

AirAsia’s change flight date charges for international flights with the carrier code AK are USD 42 (MYR 120/INR 1,996) per passenger per journey, as long as you make the changes at least 48 hours before departure. 

AirAsia’s change flight fee for flights with the carrier code FD (Thailand) is THB 802.5 per passenger per journey for domestic flights within Thailand, and THB 1,320/USD 42 per passenger per journey for international flights. 

The AirAsia flight date change fee (per passenger per journey) for flights with the carrier code AK is USD 42 (MYR 120) for international flights. This fee will only apply if you make the changes at least 48 hours before departure.

Yes, you can either change your AirAsia flight date free of cost if your flight qualifies for the COVID-19 travel waiver, or a fee if your flight doesn’t isn’t covered under the travel waiver. The flight change fee will depend on your flight and route (domestic or international). 

If AirAsia changes your flight schedule and the new flight doesn’t suit you, you can change your flight date and time by up to 90 days after your original travel date. You can request the flight change by calling or the AirAsia office in your area, or do it through AVA by entering Reschedule in the dialog box, then selecting Move Flight from the menu, entering your booking reference number, and following the instructions to make the necessary changes.

If you’re not sure when you want to travel, you can opt to have the value of your ticket transferred into your AirAsia Credit Account and use the credit within the next 730 days. 

If you fall ill and can’t travel, you can ask AirAsia to postpone your flight by up to 90 days by transferring the value of the unused part of your ticket (minus non-refundable fees and charges) into your Credit Account. To do this, you will need to contact your nearest AirAsia Office and submit a copy of your medical certificate stating that you’re unable to travel on account of your illness. 

Yes, you can. AirAsia will refund the unused portion of your ticket (minus non-refundable charges) into your AirAsia Credit Account. To initiate the refund (valid for 90 days), you must submit a copy of the medical certificate and proof of relationship document (such as a marriage certificate, birth certificate, etc.) establishing your relationship with the family member. You can rebook your flight anytime within the next 90 days from the original flight’s departure date. 

Yes, you can postpone your flight by up to 90 days if a close family member dies (such as a spouse, children, parent/grandparent, brother/sister). AirAsia will issue a 90-day refund in the form of a Credit Account. The amount of refund will be limited to the unutilized part of your ticket minus any non-refundable charges. To request a refund, you must contact AirAsia’s customer support team and submit a copy of the death certificate along with a proof of relationship document.

Route changes are generally not permitted. But you can try contacting the local AirAsia office in your city/country or request via the Chat with AVA functionality on the homepage. Select the Refund option from the main menu and follow the prompts to see if you’re allowed to change your flight destination. 

If you’ve already been issued a flight booking number, you’re generally not allowed to make changes within 48 hours of departure, unless you’re willing to pay the flight change fee. If you’re changing your flight before 48 hours of departure, the following conditions apply:

  • If you select a cheaper flight, the fare difference will not be refunded. 
  • If you’re booking your new flight ticket in a higher travel class, you must pay the fare difference before cancelling or changing the flight. 
  • Flight changes will only be considered confirmed upon the issuance of a new ticket and/or booking number. 
  • Route changes are generally not allowed. 

As an exception, you can make changes to an I5 flight (AirAsia India) up to 4 hours before departure, subject to a flight change fee. All other conditions will remain the same as above.

If your flight has been delayed or rescheduled, AirAsia will contact you by SMS or email in advance. You must ensure while booking that you enter the correct contact details or you might miss out on important communications from the airlines.

If a pre-booked meal or seat is not available on your new flight, you will have to re-select from the options available. However, if you’ve pre-booked your baggage, it will be automatically transferred to your new flight (but a price difference may apply).

You can make a flight booking change on AirAsia by phone (call or your local AirAsia office), through the travel agent you purchased your ticket from, online via My Bookings (Manage in some countries) or AVA via chat, or through the AirAsia mobile app.

You can change your flight on AirAsia by phone, through your travel agent, online via My Bookings (Manage in some countries) or the AVA chatbot, or with the mobile app.

The flight change fee at AirAsia depends on your route and flight. If you’re flying on an international AirAsia flight with the carrier code AK, the flight change fee is USD 42/MYR 120, provided you make the necessary changes up to 48 hours before departure.

You can change an AirAsia flight ticket on phone by calling or your AirAsia country office, or by contacting the travel agent you purchased your ticket from.

You can change the flight destination on AirAsia: 

  • By phone (/local AirAsia office)
  • Through your travel agent 
  • Online via My Bookings (Manage in some countries)
  • Through the AVA chatbot

Any modifications you wish to make to your flight must be made at least 48 hours before departure, except for I5 flights (AirAsia India) for which the deadline is 4 hours before departure.

The AirAsia change flight time (or date) fee for Thailand on flights with the carrier code FD is: 

  • THB 802.50 for domestic flights within Thailand 
  • THB 1,320 (USD 42) for international flights

The AirAsia change flight change fee for Japan on flights with the carrier code DJ is: 

  • JPY 3,700 per passenger per journey for domestic flights within Japan 
  • JPY 4,200 per passenger per journey for international 

You can change the flight time on AirAsia by phone, online through My Bookings (Manage in some countries) or the AVA chatbot, the mobile app, or through your travel agent. 

Yes, you can make changes to an AirAsia Premium Flex ticket for free from 2 – 4 hours before departure, depending on your carrier code and route.  

You can change your flight schedule on AirAsia by calling an AirAsia office in your area, online via My Bookings (Manage in some countries) or the AVA chatbot, the mobile app, or through your travel agent. 

You can change an international flight on AirAsia (AK) without being charged a flight change fee if you book/booked a flight between June 3, and March 15, and your travel date is during the same period. You rebook your flight for free anytime up to March 31, as long as you do it online via My Bookings or the mobile app (requesting by phone may attract additional charges).

Yes, you can change your destination on AirAsia. However, you will have to pay the fare difference and the applicable flight change fee, depending on your flight and route and when you make the changes. However, you will not be charged a flight change fee if your flight falls under a COVID-19 travel waiver, explained under the section titled AirAsia Flight Change Rules.  

Yes, you can change your flight schedule on AirAsia as long as you’re willing to pay the fare difference and the applicable flight change fee. If your flight falls under a travel waiver, you will not have to pay a flight change fee but you will still have to pay the applicable fare difference. 

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