Air New Zealand Flight Change Policy

Air New Zealand’s flight change policy is fairly liberal and allows you to make flight changes, depending on your route and fare type and the flight change fee will depend on your fare type.

• Flight change policy for long-haul flights
  Long-haul flights include flights on international sectors excluding flights between New Zealand, Australia, Tahiti, Bali, Fiji, Niue, the Cook Islands, Norfolk Island, Tonga, Vanuatu, or Samoa.
  • Value fares (Economy)
    • You can make changes to your flight for USD 100 per adult and child (infant fares can be changed for free). If the original fare is not available/applicable, you will be charged extra.
    • Adult and child fares are non-refundable at all times (only infant fares are fully refundable) but you’re allowed to cancel your flight before departure by converting your fare into a flight credit and using the credit to fly later. If the new fare is cheaper than the value of the flight credit, the residual value will be forfeited. 
    • No-shows will be fully forfeited.
    • Name changes (to another person) are not permitted 
    • Tickets cancelled within 24 hours of purchase are fully refundable if you purchase your ticket at least 7 days (168 hours) before the departure of the first flight on your itinerary. 
  • Flexi fares
    • Both Economy Flexible and Premium Economy fares can be changed any time before departure.
    • A service fee will be charged for both fares.  
    • If the original fare is not available/applicable, you may have to pay extra. If the change conditions between outbound and return flights differ, the most restrictive conditions will apply for the entire trip.
    • If the new flight is cheaper, the residual amount will be forfeited. 
    • Both fares can be refunded in the form of a flight credit that can be used toward another Air New Zealand flight. 
    • Name changes (to another person) are not permitted 
    • The cancellation fee for: 
      • Economy Flexible fares (adults and children) is USD 300.
      • Premium Economy fares are USD 400 (adults and children).
    • Infant fares are fully refundable for both classes. 
    • No-shows will be fully forfeited.
    • Tickets cancelled within 24 hours of purchase are fully refundable if you purchase your ticket at least 7 days (168 hours) before the departure of the first flight on your itinerary. 
  • Business Class fares
    • Can be changed any time before departure.
    • A service fee will apply.  
    • If the original fare is not available/applicable, you will be charged extra. 
    • If the change conditions between outbound and return flights differ, the most restrictive conditions will apply for the entire trip.
    • If the new flight is cheaper, the residual amount will be forfeited. 
    • Your fare will be refunded in the form of a flight credit for future use toward another Air New Zealand flight. 
    • Name changes (to another person) are not permitted 
    • A cancellation fee of USD 500 per adult and child will be charged, provided you cancel before departure. 
    • Infant fares are fully refundable. 
    • No-shows will be fully forfeited.
    • Tickets cancelled within 24 hours of purchase are fully refundable if you purchase your ticket at least 7 days (168 hours) before the departure of the first flight on your itinerary. 
• Flight change policy for Tasman and Pacific flights
  These fares include flights between New Zealand and Australia, the Cook Islands, Tahiti, Bali, Niue, Fiji, Norfolk Island, Tonga, Samoa, Vanuatu, and New Caledonia.
  • Smart Saver fares
    • Can be changed right until departure. 
    • Name changes (to another person) are not permitted. 
    • You will have to pay: 
      • A flight change fee of NZD 100 per passenger (infants excluded), unless you’re upgrading to Premium Economy or Business Premier on the same flight. 
      • The applicable fare difference. 
      • A service fee if you’re not changing online.
    • No-Shows will be forfeited.
  • Flexi fares
    • Can be changed right until departure. 
    • Name changes (to another person) are not permitted 
    • No flight change fee will apply, but you will be charged:
      • The applicable fare difference.
      • A service fee if you’re not changing online.
    • No-Shows are fully refundable.
  • Business Class fares
    • Most Business Class fares are already Flexi fares, so no flight change fee will apply.
    • Business Saver fares that are non-refundable will be subject to Smart Saver fare rules (above).
    • Name changes (to another person) are not permitted 
• Flight change policy for domestic flights within New Zealand
  • seat fares
    • The date or time can be changed before departure for NZD 50 per passenger (infants exempt).
    • A fare difference may apply.
    • No service fee will apply if you change online. 
    • Cancellations and refunds are not permitted.
    • Non-transferrable. 
  • seat+bag fares
    • Date or time changes permitted before departure for NZD 50 per passenger (infants exempt).
    • A fare difference will apply.
    • No service fee will apply if you change online. 
    • Cancellations and refunds are not permitted.
    • Non-transferrable. 
  • flexichange fares
    • Date, time, and route changes are permitted before departure.
    • No change fee will apply but the fare difference must be paid.
    • Same-day change to an earlier/later flight on the same route permitted free of charge, subject to availability. 
    • Online changes are exempt from service fees. 
    • Cancellations and refunds are not permitted.
    • Non-transferrable. 
  • flexirefund fares
    • Change of date or time is permitted before departure.
    • No change fee will apply but the fare difference must be paid.
    • Same-day date and route changes are permitted for free, subject to payment of fare difference and seat availability.
    • Online changes are exempt from service fees. 
    • Cancellations are fully refundable if made before departure. 
    • Non-transferrable.
    • If you No-Show for your flight, you can make changes to your flight after departure, subject to a cancellation fee of NZD 50 for a refund. 

Air New Zealand Flight Change Fees

What is Air New Zealand’s change flight fee?

The flight change fees charged by Air New Zealand will depend on your route and fare type, as shown below.

• Flight Change Fees for Long-haul International Flights
  The flight change fees for long-haul flights on all international sectors not including flights between New Zealand, Australia, Tahiti, Bali, Fiji, Niue, the Cook Islands, Norfolk Island, Tonga, Vanuatu, or Samoa are as follows:
  • Value Fares (Economy) USD 100 per adult and child passenger
  • Flexi Fares Free of charge before departure 
  • Business Class Fares Free of charge before departure
• Flight Change Fees for Tasman and Pacific Flights
  • Smart Saver Fares NZD 100 per adult and child passenger
    (nil if upgrading to Premium Economy/Business Premier on the same flight)
  • Flexi Fares Free of charge before departure 
  • Business Class Fares Free of charge before departure
    (Business Saver fares will be subject to Smart Saver rules)
• Flight Change Fees for Domestic Flights within New Zealand
  • seat Fares Free of charge before departure
  • seat+bag Fares Free of charge before departure
  • flexichange Fares Free of charge before departure
    (date, time, and same-route changes)
  • flexirefund Fares Free of charge before departure

Note

• In all cases, the applicable fare difference (if any) must be paid.
• No service fee will apply if you make the changes online.
• You can make online changes only to tickets purchased directly from Air New Zealand (website, mobile app, ticket center, call center).
• If you purchased your ticket from a travel agent or a third-party website, contact them directly to process the changes. 
• All fares are non-transferrable.

Air New Zealand Change Flight Process

How can I change a flight on Air New Zealand?

You can change your flight:

1. By phone (call 1-866-399-0587 or the call center in your city/country)
2. Online via AirNewZealand.com or the mobile app
   (if you purchased your ticket directly through Air New Zealand)
3. Through the travel agent you purchased your ticket from

How to Make Flight Changes Online

How can I change my flight online?

You can make changes to your flight date, time, or destination online from the homepage via the Manage booking tab if you purchased yours directly through Air New Zealand (website, mobile app, call center, or ticket office). 

To make changes to your flight online, follow the steps below:

1. Go to AirNewZealand.com
2. Click on the Manage booking tab (see the screenshot above)
   The following page will open up:
   
3. To access your flight booking, enter your: 
   1. Booking reference number, and 
   2. Family name 
4. Click on the Continue button
5. Follow the on-screen prompts to:
   1. Change your flight time
   2. Change your flight date 
   3. Change your flight destination
   4. Change your in-flight services
6. Confirm and pay (if required)

You will receive your E-ticket by email. 

Note

• All ticket changes are subject to the fare rules of your ticket. 
• You must pay the applicable change fees (if any) and fare difference (if any).
• You will not be charged a service fee if you make the changes online.
• Online changes can only be made to tickets purchased directly through Air New Zealand’s website, mobile app, ticket center, or call center.
• For tickets purchased through a travel agent/third-party website, you must contact the source of purchase directly for processing the changes.

Frequently Asked Questions on Air New Zealand Flight Change Policy