Air New Zealand Flight Change Policy

Air New Zealand’s flight change policy is fairly liberal and allows you to make flight changes, depending on your route and fare type and the flight change fee will depend on your fare type.

  • Flight change policy for long-haul flights
    Long-haul flights include flights on international sectors excluding flights between New Zealand, Australia, Tahiti, Bali, Fiji, Niue, the Cook Islands, Norfolk Island, Tonga, Vanuatu, or Samoa.
    • Value fares (Economy)
      • You can make changes to your flight for USD 100 per adult and child (infant fares can be changed for free). If the original fare is not available/applicable, you will be charged extra.
      • Adult and child fares are non-refundable at all times (only infant fares are fully refundable) but you’re allowed to cancel your flight before departure by converting your fare into a flight credit and using the credit to fly later. If the new fare is cheaper than the value of the flight credit, the residual value will be forfeited. 
      • No-shows will be fully forfeited.
      • Name changes (to another person) are not permitted 
      • Tickets cancelled within 24 hours of purchase are fully refundable if you purchase your ticket at least 7 days (168 hours) before the departure of the first flight on your itinerary. 
    • Flexi fares
      • Both Economy Flexible and Premium Economy fares can be changed any time before departure.
      • A service fee will be charged for both fares.  
      • If the original fare is not available/applicable, you may have to pay extra. If the change conditions between outbound and return flights differ, the most restrictive conditions will apply for the entire trip.
      • If the new flight is cheaper, the residual amount will be forfeited. 
      • Both fares can be refunded in the form of a flight credit that can be used toward another Air New Zealand flight. 
      • Name changes (to another person) are not permitted 
      • The cancellation fee for: 
        • Economy Flexible fares (adults and children) is USD 300.
        • Premium Economy fares are USD 400 (adults and children).
      • Infant fares are fully refundable for both classes. 
      • No-shows will be fully forfeited.
      • Tickets cancelled within 24 hours of purchase are fully refundable if you purchase your ticket at least 7 days (168 hours) before the departure of the first flight on your itinerary. 
    • Business Class fares
      • Can be changed any time before departure.
      • A service fee will apply.  
      • If the original fare is not available/applicable, you will be charged extra. 
      • If the change conditions between outbound and return flights differ, the most restrictive conditions will apply for the entire trip.
      • If the new flight is cheaper, the residual amount will be forfeited. 
      • Your fare will be refunded in the form of a flight credit for future use toward another Air New Zealand flight. 
      • Name changes (to another person) are not permitted 
      • A cancellation fee of USD 500 per adult and child will be charged, provided you cancel before departure. 
      • Infant fares are fully refundable. 
      • No-shows will be fully forfeited.
      • Tickets cancelled within 24 hours of purchase are fully refundable if you purchase your ticket at least 7 days (168 hours) before the departure of the first flight on your itinerary. 
  • Flight change policy for Tasman and Pacific flights
    These fares include flights between New Zealand and Australia, the Cook Islands, Tahiti, Bali, Niue, Fiji, Norfolk Island, Tonga, Samoa, Vanuatu, and New Caledonia.
    • Smart Saver fares
      • Can be changed right until departure. 
      • Name changes (to another person) are not permitted. 
      • You will have to pay: 
        • A flight change fee of NZD 100 per passenger (infants excluded), unless you’re upgrading to Premium Economy or Business Premier on the same flight. 
        • The applicable fare difference. 
        • A service fee if you’re not changing online.
      • No-Shows will be forfeited.
    • Flexi fares
      • Can be changed right until departure. 
      • Name changes (to another person) are not permitted 
      • No flight change fee will apply, but you will be charged:
        • The applicable fare difference.
        • A service fee if you’re not changing online.
      • No-Shows are fully refundable.
    • Business Class fares
      • Most Business Class fares are already Flexi fares, so no flight change fee will apply.
      • Business Saver fares that are non-refundable will be subject to Smart Saver fare rules (above).
      • Name changes (to another person) are not permitted 
  • Flight change policy for domestic flights within New Zealand
    • seat fares
      • The date or time can be changed before departure for NZD 50 per passenger (infants exempt).
      • A fare difference may apply.
      • No service fee will apply if you change online. 
      • Cancellations and refunds are not permitted.
      • Non-transferrable. 
    • seat+bag fares
      • Date or time changes permitted before departure for NZD 50 per passenger (infants exempt).
      • A fare difference will apply.
      • No service fee will apply if you change online. 
      • Cancellations and refunds are not permitted.
      • Non-transferrable. 
    • flexichange fares
      • Date, time, and route changes are permitted before departure.
      • No change fee will apply but the fare difference must be paid.
      • Same-day change to an earlier/later flight on the same route permitted free of charge, subject to availability. 
      • Online changes are exempt from service fees. 
      • Cancellations and refunds are not permitted.
      • Non-transferrable. 
    • flexirefund fares
      • Change of date or time is permitted before departure.
      • No change fee will apply but the fare difference must be paid.
      • Same-day date and route changes are permitted for free, subject to payment of fare difference and seat availability.
      • Online changes are exempt from service fees. 
      • Cancellations are fully refundable if made before departure. 
      • Non-transferrable.
      • If you No-Show for your flight, you can make changes to your flight after departure, subject to a cancellation fee of NZD 50 for a refund. 

Air New Zealand Flight Change Fees

What is Air New Zealand’s change flight fee?

The flight change fees charged by Air New Zealand will depend on your route and fare type, as shown below.

  • Flight Change Fees for Long-haul International Flights
    The flight change fees for long-haul flights on all international sectors not including flights between New Zealand, Australia, Tahiti, Bali, Fiji, Niue, the Cook Islands, Norfolk Island, Tonga, Vanuatu, or Samoa are as follows:
    • Value Fares (Economy) USD 100 per adult and child passenger
    • Flexi Fares Free of charge before departure 
    • Business Class Fares Free of charge before departure
  • Flight Change Fees for Tasman and Pacific Flights
    • Smart Saver Fares NZD 100 per adult and child passenger
      (nil if upgrading to Premium Economy/Business Premier on the same flight)
    • Flexi Fares Free of charge before departure 
    • Business Class Fares Free of charge before departure
      (Business Saver fares will be subject to Smart Saver rules)
  • Flight Change Fees for Domestic Flights within New Zealand
    • seat Fares Free of charge before departure
    • seat+bag Fares Free of charge before departure
    • flexichange Fares Free of charge before departure
      (date, time, and same-route changes)
    • flexirefund Fares Free of charge before departure

Note

  • In all cases, the applicable fare difference (if any) must be paid.
  • No service fee will apply if you make the changes online.
  • You can make online changes only to tickets purchased directly from Air New Zealand (website, mobile app, ticket center, call center).
  • If you purchased your ticket from a travel agent or a third-party website, contact them directly to process the changes. 
  • All fares are non-transferrable.

Air New Zealand Change Flight Process

How can I change a flight on Air New Zealand?

You can change your flight:

  1. By phone (call 1-866-399-0587 or the call center in your city/country)
  2. Online via AirNewZealand.com or the mobile app
    (if you purchased your ticket directly through Air New Zealand)
  3. Through the travel agent you purchased your ticket from

How to Make Flight Changes Online

How can I change my flight online?

You can make changes to your flight date, time, or destination online from the homepage via the Manage booking tab if you purchased yours directly through Air New Zealand (website, mobile app, call center, or ticket office). 

To make changes to your flight online, follow the steps below:

  1. Go to AirNewZealand.com
  2. Click on the Manage booking tab (see the screenshot above)
    The following page will open up:
  3. To access your flight booking, enter your: 
    1. Booking reference number, and 
    2. Family name 
  4. Click on the Continue button
  5. Follow the on-screen prompts to:
    1. Change your flight time
    2. Change your flight date 
    3. Change your flight destination
    4. Change your in-flight services
  6. Confirm and pay (if required)

You will receive your E-ticket by email. 

Note

  • All ticket changes are subject to the fare rules of your ticket. 
  • You must pay the applicable change fees (if any) and fare difference (if any).
  • You will not be charged a service fee if you make the changes online.
  • Online changes can only be made to tickets purchased directly through Air New Zealand’s website, mobile app, ticket center, or call center.
  • For tickets purchased through a travel agent/third-party website, you must contact the source of purchase directly for processing the changes.

Frequently Asked Questions on Air New Zealand Flight Change Policy

If you don’t want to travel anymore, you can change your flight, ask for a flight credit, or cancel it and ask for a refund (if your fare conditions permit). 

1. Change flights. If your flight is within New Zealand, you can change your travel plans up to the date of departure. If you’re flying on an international route, you will not be charged any flight change fee (on the same route) if your flight is departing before June 30, 2022. However, you must pay the applicable fare difference.

2. Ask for a flight credit

If your international flight is departing before June 30, 2022, you can ask for a flight credit and use it to travel later. If you received your flight credit: 

  • Before January 31, 2022, you must rebook your new flight by January 31, 2023, and complete your travel no later than December 31, 2023.
  • On/after February 1, 2022, you must rebook your new flight within 12 months from the date your flight credit was processed, and complete your travel no later than 1 year after the date of booking.

3. Ask for a refund

If the fare conditions of your ticket permit, you can ask for a refund—with or without penalty—depending on the fare conditions of your ticket. Non-refundable tickets cannot be refunded. Refundable tickets can be refunded for a fee (or no fee), depending on what type of ticket you’ve purchased.

If you purchased your ticket directly from Air New Zealand (website, app, call center, or ticket office), you can make the changes online via Manage booking or by phone (call 1-866-399-0587 or the call center in your city/country). Depending on what type of ticket you’ve purchased, a flight change fee and/or fare difference will apply. If you’re not able to make the changes online, call Air New Zealand to help with the changes.

You will need to upgrade to seat+bag to add a bag to your seat fare. If you purchased your ticket directly through Air New Zealand, you can do this online via Manage booking or by phone (1-866-399-0587)

If you’re not allotted the seat you booked, a similar seat will be provided to you on an alternative flight or you will be compensated per the applicable law for your route.

Yes, you can make changes to group bookings by calling 1-866-399-0587/0800 767 747/+64 9 357 3000 or sending an email to Air New Zealand with your flight details.

That depends on what type of fare you’ve purchased. Most flights can be modified before departure, with or without a flight change fee, depending on your fare type. Your fare type will be indicated on your E-ticket’s receipt page.

Some changes are free of charge, such as special meal requests. Others cost extra, such as switching flights, upgrading your seat, or purchasing extra baggage. You can make these changes by phone or online (if you purchased your ticket directly through Air New Zealand’s website, app, call center, or reservation office). 

A service fee will apply additionally if you’re making the changes through Air New Zealand’s call center, but no service fee will be charged if you’re making the changes online.

No, you cannot make changes to past flights. However, you view them through your Airpoints account or mobile app.

For single flights, you can view or redeem your international flight credits online. For group and multiple flights, you must call Air New Zealand (1-866-399-0587/0800 737 000/your local call center).

All international flight credits have been extended till June 30, 2022, which means you can now book your travel up to June 30, 2022, and complete your travel within 12 months of booking.

International flight credits can be used to purchase tickets on all routes flown by Air New Zealand, as well as flights of other airlines sold by Air New Zealand.

No, you’re now allowed to use your international flight credit for multiple flights.

If your flight credit is less than your new fare, you must pay the balance fare.

Yes, can apply your flight credit to purchase a ticket for someone else.

Yes, you can combine flight credits to purchase your ticket. Currently, Air New Zealand’s online credit tool allows you to combine up to 2 credits per booking. To combine more than 2 flight credits for your booking, call Air New Zealand at 1-866-399-0587/0800 737 000 or the call center/ticket office in your city/country.

Whoever purchased your ticket can change it. If you want someone else to make changes to your ticket, you (i.e., the person who purchased your ticket) must authorize them in writing to do so.

If you purchased your ticket from a travel agent, you will need to contact them directly to get your flight credits or access the details.

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