If you’ve purchased a confirmed Economy Class seat (Basic or Flex), you may be eligible to purchase a Malaysia Airlines upgrade (MHupgrade) to Business Class for a fixed price on select routes. You can both check your eligibility and purchase your upgrade online via Manage My Booking up to 6 hours before departure or by phone. Only domestic flights qualify for an upgrade, but you must still check your eligibility beforehand.
The major highlights of upgrading on Malaysia Airlines are as follows:
If you’re looking to upgrade your flight experience, Malaysia Airlines offers a great Business Class option to make your trip more comfortable and enjoyable with benefits such as:
Depending on your route and time of year, you can purchase an upgrade at a fixed price. If you are eligible to upgrade, the MHupgrade option will be shown on the official website and the fixed price will be displayed there. You can also contact the airlines directly for pricing information and availability for your specific flight.
You can purchase the MHupgrade from Economy to Business Class by phone or online through the Manage My Booking tab on Malaysia Airlines website. If you’re upgrading online:
The MHupgrade availability will be shown on the next page if it’s available.
After you complete the process, you will receive an EMD receipt (Electronic Miscellaneous Document) receipt by email which you must save for reference. If your MHupgrade is not successful, you will not be charged.
Can I place a bid to secure an MHupgrade?
Malaysia Airlines has stopped processing upgrade bids, meaning you can no longer bid for an upgrade. You must purchase seat upgrades at fixed prices. If any upgraded seats are available, you will receive an immediate confirmation.
Malaysia Airlines last-minute upgrades are available up to 3 hours before departure on flights operated by Malaysia Airlines. Last-minute upgrades cannot be redeemed with Enrich Points/Miles and are not available for codeshare flights, chartered flights, and non-MH flights. A last-minute upgrade allows you to upgrade to Business Class for a fee and enjoy the perks that come with Business Class—such as priority boarding, complimentary lounge access (if applicable), and more.
However, when purchasing a last-minute upgrade with Malaysia Airlines, remember the following:
If you’re eligible, The last-minute upgrade price will be provided to you at the check-in counter, as it is subject to change.
You can get an upgrade on Malaysia Airlines by phone or online via Manage My Booking up to 6 hours before departure, or last-minute at the airport check-in counter up to 3 hours before departure.
If you’re looking to upgrade your travel experience with Malaysia Airlines, you will need to request a last-minute upgrade at the check-in counter at least 3 hours before departure. If you’re eligible and if seats are available in Business Class, you can purchase a last-minute upgrade for a fixed price which can only be known at the airport counter.
You can upgrade eligible tickets purchased by cash/card with your Enrich Miles (now known as Enrich Points) only on Malaysia Airlines flights (issued on 232 documents) by:
Upgrading with Enrich Miles (now Enrich Points) is a simple and convenient process. To upgrade, you will need to have enough miles/points in your Enrich Miles account to be booked on an eligible flight. Once you meet these requirements, log in to your account on the Malaysia Airlines website and select the option to upgrade using your miles/points. Follow the prompts to complete the transaction and receive confirmation of your upgraded seat. Alternatively, you can call the customer service center and speak with a representative who can assist you with the upgrade process.
Note. Enrich upgrades with miles/points must be made at least 6 hours before departure in most cases.
Enrich Points have now replaced Enrich Miles as the accrual currency. You can upgrade with Enrich Points only on eligible MH flights issued by 232 documents online through Manage My Booking (as described above), by phone, or through an MH retail office (see above).
Note. Enrich upgrades with points must be made at least 6 hours before departure. If you want to upgrade with points on an eligible domestic flight ticket purchased less than 6 hours but at least 3 hours before departure, you must contact Malaysia Airlines at 1-300-88-3000.
If you are eligible for a refund of your upgrade purchase, Malaysia Airlines will typically issue the refund to the original form of payment used for the upgrade purchase. The time it takes for the refund to be processed can vary depending on your bank or credit card company’s policies. The important points to remember are as follows:
Upgrading your flight can be a great way to enhance your travel experience, but it’s important to have all the information you need before making any decisions. In this section, we’ve compiled some of the most common questions passengers ask about Malaysia Airlines upgrades.
Malaysia Airlines upgrades are only available for domestic flights operated by Malaysia Airlines. They are not available for codeshare flights, non-Malaysia Airlines flights, and charter flights.
You can upgrade eligible domestic tickets on Malaysia Airlines up to 6 hours before departure online through Manage My Booking or by phone, at least 3 hours before departure at the airport check-in counter through a last-minute upgrade. Remember, all upgrades are subject to availability.
There’s no guarantee for a free upgrade on Malaysia Airlines, but you can increase your chances by doing a few things. One option is to sign up for the airline’s loyalty program, Enrich, and accumulate enough points to qualify for an upgrade. Another option is to arrive early at the airport and ask politely if any upgrades are available. You can also dress nicely and be friendly with the gate agent or flight attendant, as they may have the power to offer upgrades at their discretion. Finally, consider booking your flight during off-peak times or on less popular routes, as this may increase your chances of being offered an upgrade.
In most cases, the only way to get a free upgrade to Business Class on Malaysia Airlines is with your Enrich Miles (provided you have enough accumulated in your account). In exceptional cases, you may be upgraded (i.e., bumped one class up) for free if you’re an Elite level frequent flyer and cannot be accommodated in Economy Class due to overbooking.
If you’re looking to upgrade your seat on Malaysia Airlines, there are a few options available to you. The first is to use your Enrich Miles (now Enrich Points) to upgrade your seat. Depending on the type of ticket you have and the availability of seats, this can be a great way to secure an upgrade without having to pay for it out of pocket. Another option is to purchase an upgrade directly from Malaysia Airlines, either after booking or at check-in.
No, Malaysia Airlines no longer accepts bidding upgrades via auction.
Upgrade costs can vary, depending on the sector flown. If you’re eligible for an upgrade, the upgrade option will be available on the website (via Manage My Booking) and the fixed upgrade price will be displayed.
No, you cannot. You can only upgrade tickets purchased directly from Malaysia Airlines (online through MH platforms, website, call center, and airport ticket offices). Tickets purchased through third parties incl. travel agencies/online travel agencies like Expedia cannot be upgraded through Malaysia Airlines. You must contact the travel agency directly and ask if an upgrade (through them) is possible.
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