Cancelling a flight can not only spoil your travel plans but also be expensive, but it doesn’t have to be. This page will bring you up to speed with the Aeromexico cancellation policy, refund policy, and more.
The Aeromexico flight cancellation policy allows you to cancel and refund only flexible fares, available for an additional price in all fare classes except Basic. Plus, you may be allowed to cancel and refund your Aeromexico ticket in a few other cases, such as if your flight is cancelled or overly delayed and your journey no longer serves your purpose.
Below is an overview of Aeromexico Airlines cancellation policy by fare type.
- Basic fares are non-refundable, non-changeable, and cannot be rescheduled if you miss your flight.
- Classic fares are non-refundable, can be changed for a fee, but cannot be rescheduled if you miss your flight.
- Flexible Classic fares are refundable (via electronic voucher or to the original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
- AM Plus fares are non-refundable, can be changed for a fee, but cannot be rescheduled if you miss your flight.
- Flexible AM Plus fares are refundable (via electronic voucher or to the original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
- Premier fares are non-refundable, can be changed for a fee, but cannot be rescheduled if you miss your flight.
- Flexible Premier fares are refundable (via electronic voucher or to the original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
- Premier Light fares are non-refundable, can be changed for a fee, but cannot be rescheduled if you miss your flight.
- Flexible Premier Light fares are refundable (via electronic voucher or to the original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
- Premier One fares are non-refundable, and can be changed once for free, but cannot be rescheduled if you miss your flight.
- Flexible Premier One fares are refundable (via electronic voucher or to the original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
Aeromexico Flight Cancellations are free of charge for passengers who have purchased flexible tickets in any travel class. In other words, you can cancel an Aeromexico flight without penalty if you have purchased any of these fares:
- Flexible Classic fares
- Flexible AM Plus fares
- Flexible Premier fares
- Flexible Premier Light fares
- Flexible Premier One fares
After you cancel your ticket, you can choose to receive your refund in the form of an electronic voucher or your original form of payment.
Aeromexico cancellations are also free of charge for U.S. tickets that fall under the 24-hour grace period (see below).
Aeromexico 24-hour Cancellation
The Aeromexico 24-hour cancellation policy applies only to tickets purchased on Aeromexico’s U.S. website—and not to tickets issued on the airline’s website in any other country.
According to this policy, all passengers (regardless of fare type) are allowed to receive a full refund or make changes to their reservation without penalty within 24 hours of ticketing if they book their tickets at least 7 days before departure. The Aeromexico cancellation policy for 24 hours applies to all types of fares, incl. Basic fares.
How do I make a refund request on Aeromexico?
You can request a refund in any of these ways:
- By phone.
- Through an Aeromexico ticketing facility
- Through the travel agency that issued your ticket
After you submit the required documentation/information to the Customer Refund Services Department and your ticket is eligible for a refund, you will be issued your refund within 2 billing cycles if you paid by credit card and within 1 month if you paid cash.
Aeromexico Cancelled Flights Policy
If Aeromexico cancelled your flight and the re-routed flight doesn’t suit you, you can either cancel your flight and obtain a penalty-free refund or rebook yourself on another available flight that suits you at no additional charge.
Aeromexico Cancellation Process
You can cancel an Aeromexico flight in any of the following ways:
- By phone (through this website)
- By contacting an Aeromexico ticketing office in your city
- Through the travel agency you purchased your ticket from
- Online via My Trips
Aeromexico Refund Policy
According to the Aeromexico flight refund policy:
- Basic fares cannot be cancelled or refunded outside of the 24-hour grace period (U.S. only).
- You can cancel all flexible fares without penalty and receive a refund:
- Either via electronic voucher, or
- To your original method of payment
These fares include Flexible Classic, Flexible AM Plus, Flexible Premier, Flexible Premier Light, and Flexible Premier One fares.
- Eligible Aeromexico refunds will be processed by the Refund Department within 7 business days of receiving your request for credit/debit card purchases and within 20 business days for cash and other payment methods. However, it can take 1-2 billing cycles for the credit to reflect on your card statement account, depending on the bank that issues your card.
- If you need any refund-related assistance, call customer service, an Aeromexico ticketing office, or the travel agent who issued your ticket. For electronic ticket refunds, you can also call Customer Service in Mexico City at 5133-4000, within Mexico at 1-800-021 4000.
Aeromexico Refund Policy for COVID
The Aeromexico cancellation policy for COVID is now over. This means the COVID-related fee waivers are no longer effective, and the normal fare rules will kick in. So, unless the fare conditions of your ticket permit, you will no longer be able to rebook your flight for free, request a refund as an electronic voucher (EMD) for 100% of your paid fare or to your original form of payment within 12 months (applicable as of January 11, 2022).
Frequently Asked Questions
A. You can only cancel and refund eligible flight tickets. In other words:
1) Flexible tickets are refundable, so you can cancel all flexible tickets across any fare type and obtain a refund either to your original form of payment or in the form of an electronic voucher (EMD).
2) Non-flexible tickets are non-refundable, so you cannot cancel or refund them. However, you can make changes to them for a fee (except Premier One fares which can be changed once for free).
3) Any tickets purchased on Aeromexico’s U.S. website can be cancelled without penalty within 24 hours of booking if they are purchased at least 7 days before departure.
A. Aeromexico allows the cancellation of flexible tickets without penalty, as well as tickets purchased on Aeromexico’s U.S. website within the 24-hour grace period (regardless of fare type). Non-refundable tickets cannot be cancelled but can be changed for a fee (except Premier One: free).
A. The Aeromexico cancellation fee for flexible tickets is nil because they can be cancelled and refunded without penalty. Non-flexible/non-refundable tickets cannot be cancelled or refunded, so the question of a cancellation fee does not arise. However, most tickets (except Basic) can be changed for a fee.
A. You can cancel your flight and get a full refund if you’ve purchased a flexible ticket across any fare category, or if you cancel a U.S. ticket within the 24-hour grace period.
A. You can cancel a flight on Aeromexico for any reason if you’ve purchased a flexible ticket. You can also cancel a U.S. ticket within the 24-hour grace period. Most other tickets (except Basic) can be changed for a fee (except Prime One).
A. You have up to 24 hours from the time you purchase your ticket to cancel it, provided you purchase your ticket from Aeromexico’s U.S. website at least 7 days before your flight’s departure.
A. If you want to request a refund, you can do by phone , through an Aeromexico ticketing office in your area, or the travel agency you purchased your ticket from.
A. Aeromexico’s refundable tickets include the following fares: Flexible Classic, Flexible AM Plus, Flexible Premier, Flexible Premier Light, and Flexible Premier One fares.
A. No, Aeromexico’s Basic fares cannot be cancelled.
A. You can cancel an Aeromexico flight ticket if it’s flexible (in any travel class).
A. The Aeromexico cancellation fee is nil for flexible tickets. You cannot cancel non-flexible tickets, so no cancellation fee will apply for non-flexible tickets.
A. The Aeromexico cancellation and refund policy allows you to cancel and refund only flexible fares. Most other fares (except Basic) can be changed but not cancelled.
A. The cancelled flight compensation for eligible flights departing from an airport in the EU can be up to USD 700 per passenger, depending on the flight distance, length of delay if an alternative flight is offered, etc.
A. If your Aeromexico flight is cancelled and the alternative flight offered to you does not suit you, you have the option to cancel and refund your flight ticket.
A. Aeromexico COVID cancellation policy waivers are no longer applicable now.
A. If Aeromexico cancels your flight, you have the option to take the alternative flight offered to you or ask for a penalty-free refund.
A. You can choose to receive your refund in the form of an electronic voucher (EMD), which is a 13-number code starting with 1390420XXXXXX or 1390425XXXXXX. After you receive your EMD, you use it to purchase a new flight online or through a call center. If there’s insufficient balance in your EMD to cover the cost of your ticket, you can pay the difference via any acceptable payment method on Aeromexico’s website.
A. You can only cancel a flight on Aeromexico if you’ve purchased a flexible fare, if your flight is cancelled and the alternative flight offered to you does not suit you, or if you’re cancelling a U.S. ticket within the 24-hour grace period. Most other tickets (except Basic) can be changed for a fee, however.
A. You can cancel a flight on Aeromexico by phone, online through My Trips, the airline’s ticket office, or the travel agency that issued your ticket.
A. The Aeromexico cancellation policy allows you to cancel a trip through the Aeromexico website via the My Trips option.
A. Aeromexico has a 24-hour cancellation policy only for tickets purchased through Aeromexico’s U.S. website. Under this policy, you can cancel any ticket (regardless of type) within 24 hours of ticketing and receive a full refund, provided you book your ticket at least 7 days prior to departure.
A. You can cancel your Aeromexico flight by phone, online via My Trips, Aeromexico’s ticket office, or the travel agency through which you purchased your ticket.
A. You can cancel your Aeromexico flight and refund it if you’ve purchased a flexible ticket, your flight is cancelled or overly delayed, or you cancel a U.S. ticket within the 24-hour grace period.
A. Aeromexico’s cancellation refund policy allows you to cancel and fully refund any flexible ticket without penalty. You’re also allowed to cancel and refund a ticket if your flight is cancelled or overly delayed, or if you’re cancelling a U.S. ticket within the 24-hour grace window.
A. Aeromexico will not issue refunds on non-flexible tickets and situations that don’t qualify for a refund.
A. Aeromexico offers penalty-free refunds for all flexible fares, cancelled/overly delayed flights, and U.S. tickets within the 24-hour grace period.
A. After you apply for a refund with Aeromexico by phone , through Aeromexico’s ticket office, or the travel agency that issued your ticket, you can obtain the refund either through an electronic voucher or to your original payment method.
Sarah Lopez says:
If I book my ticket at least one week before departure and cancel it within 24 hours, am I entitled to a full refund without having to pay a cancellation fee?
Jennifer Griffin says:
I regret to inform you that I must cancel my flight due to unforeseen medical circumstances that have arisen. As a result, I am unable to undertake the planned journey at this time. Please help me in cancelling my flight.