Singapore Airlines Cancellation Policy

The Singapore Airlines cancellation policy has been made more flexible in response to the COVID-19 situation. If your flight is covered by its recently updated COVID-19 travel waivers, you have the option to either convert the unused portion of your ticket into a Flight Credit for future travel or cancel your ticket without penalty and ask for a refund—even if your ticket is non-refundable.

An Overview of Singapore Airlines Cancellations

Below is an overview of the Singapore Airlines ticket cancellation policy:

  • If your Singapore Airlines or Silk Air ticket was issued on/before March 15, with a travel date between January 24, and March 31, your ticket is covered under the travel waiver policy and you can either convert your ticket into a flight credit or request a penalty-free refund.
    • Option 1. Convert the unused portion of your ticket into a Flight Credit. 
      • If you paid by cash or debit/credit card, you will also get a travel bonus ranging from SGD 75 – 500. 
      • If you paid for your ticket in full or part with KrisFlyer Miles:
        • You will not be charged a fee for redepositing your Miles into your account. 
        • If you paid partly by cash/debit/credit card and partly by Kris Flyer Miles, the payment will be credited back to the original forms of payment. 
        • The validity of your refunded miles will be extended up to June 30, if the Miles are expiring/have expired on or before May. 
        • You will not be entitled to bonus flight credits. If you used a part of your ticket, the refund will be limited to the unused portion of your ticket. 
      • If you’ve paid for a seat, excess baggage, or a Stopover Holiday package, the amount will be refunded to your original form of payment. 

Note. If you purchased a travel insurance policy through Singapore Airlines, you must ask AIG to cancel your policy and provide a refund. 

  • Option 2. Request a refund.
    • If you purchased your ticket directly through Singapore Airlines or SilkAir, you must fill out the Covid-19 Assistance Request Form and submit your refund request after selecting Cancel my booking for a refund. If you want to request a refund for select passengers only, select the Other Covid-19 related assistance option.
    • After you submit the refund request, you will receive an acknowledgment request. 
    • You will not be charged any cancellation fee.
    • The refund will be made to your original form of payment and you will be notified. It can take up to 6 weeks for the refund to reflect in your account. 
    • If you purchased your ticket from a travel agent, you must contact them directly. You may be charged a cancellation/refund fee, depending on your travel agent’s terms and conditions. 
  • If your Singapore Airlines ticket was issued after March 15, with a travel date on or before March 31, your ticket is not covered under the travel waiver policy, but:
    • You may make unlimited changes to your travel date for free. 
    • You can cancel your ticket subject to its fare conditions. 
      • Refundable fares are eligible for a refund. 
      • For non-refundable fares, only the taxes will be refunded.
      • You must cancel within your ticket’s stated deadline. 
    • You must make the changes before December 31, and within 1 year of your ticket’s issue.
    • After December 31, you can make a one-time change for free. 
    • You can make the changes: 
      • Online through Manage Booking, or
      • Through the travel agent you purchased your ticket from (but you may be charged a fee).
        If your Singapore Airlines ticket was issued between March 5, and June 30, with a travel date after March 31, your ticket is not covered under the travel waiver policy, but: 
    • You can make unlimited changes to your travel dates for free. 
    • You can cancel your ticket subject to its fare conditions
      • Refundable fares are eligible for a refund. 
      • For non-refundable fares, only the taxes will be refunded.
      • You must cancel your ticket within the deadline stated on your ticket. 
    • You must make the changes before June 30, and within 1 year of your ticket’s issue. 
    • After June 30, you can make a one-time change for free. 
    • You can make the changes: 
      • Online through Manage Booking, or
      • Through the travel agent you purchased your ticket from (but you may be charged a fee).
  • If your Singapore Airlines flight is cancelled, you are within your rights to ask for a refund on the unused portion of your ticket. 
  • If you cannot take your Singapore Airlines flight due to international border closure, you’re allowed to cancel your flight and ask for a refund
  • If you’re unable to travel because you tested positive for COVID-19, you can cancel your ticket and ask for a refund of the unused portion of your ticket. 
  • You can cancel a ticket to/from the United States within 24 hours of booking if you purchase your ticket at least 7 days before your flight’s departure, and you cancel from a local Singapore Airlines office. 

Singapore Airlines 24-Hour Cancellation Policy

The Singapore Airlines cancellation policy allows you to cancel your flight without penalty if:

  • You booked your ticket to/from the United States, and
  • You cancel within 24 hours of booking, and
  • You cancel through a local Singapore Airlines office, and 
  • You made the reservation at least one week before your flight’s departure

Singapore Airlines Cancelled Flights Policy

According to the Singapore Airlines cancelled flights policy, you have 3 options if your flight is cancelled:

  1. You can rebook your flight to suit your convenience 
  2. You can ask for a Flight Credit to travel later 
  3. You can cancel your flight and ask for a refund 

How to Cancel a Singapore Airlines Award Ticket

You can cancel a Singapore Airlines award ticket by requesting KrisFlyer Membership Services or ask for a refund using the Assistance Request Form

Singapore Airlines COVID-19 Travel Waivers

If your flight is covered under the COVID-19 travel waivers, you have the option to: 

  • Retain the unused portion of your ticket as a Flight Credit, or 
  • Ask for a refund of the unused value of your ticket

How do I know if I qualify for a travel waiver?

To qualify for Singapore Airlines’ COVID-19 travel waivers:

  1. You must meet the following conditions: 
    1. Your 13-digit ticket number starting with 618 must have been issued on or before March 15.
    2. The unutilized portion of your ticket must relate to travel between January 24, and March 31, and
    3. You’re travelling on a Singapore Airlines or a codeshare partner flight

OR

  1. Your travel itinerary must include at least one flight with a travel date before April 1 which was cancelled due to COVID-19.
    OR 
  2. Your ticket was issued via a Flight Credit and includes at least 1 cancelled flight.

OR

  1. Your ticket qualifies under any new criteria set forth by Singapore Airlines not mentioned above. 

Exceptions

Singapore Airlines COVID-19 travel waivers do not apply to:

  1. Reduced-fare tickets not directly/indirectly available to the public, such as agency discount tickets issued by travel agents of Singapore Airlines/SilkAir to their own employees; or industry discount tickets, i.e., tickets issued at reduced prices to the airline’s industry partners; or staff travel tickets, i.e., tickets issued to Singapore Airlines’ employees.
  2. Free tickets issued to passengers.

Singapore Airlines’ COVID-19 travel waivers will also apply to:

  1. Unused tickets whose 1-year validity period has expired due to condition #1 of the COVID-19 Travel Waivers. 
  2. Partially unused tickets where at least one flight on the ticket could not be completed due to condition #1 of the COVID-19 Travel Waivers. 

Note

  • Fees paid toward seat selection and/or additional baggage will be refunded and not retained as a Flight Credit. 
  • If your flight booking includes more than one passenger, each passenger has the right to opt for either a Flight Credit or a refund. 
  • If you’re holding an award ticket redeemed with KrisFlyer Miles, you’re not allowed to retain the unused portion of your ticket as a Flight Credit (it will be recredited into your account instead), but you are entitled to a refund of your KrisFlyer Miles plus taxes.
  • If you purchased a ticket under the KrisFlyer Program using Mix Miles with Cash, you’re allowed to refund your KrisFlyer Miles plus cash and taxes. 
  • If you purchased a ticket under the HighFlyer Program using Mix Points with Cash, you’re entitled to refund your HighFlyer points plus cash and taxes.
  • You’re not allowed to retain a part of your ticket as Flight Credit and claim the balance in cash. 
  • Your Bonus Flight Credits will be awarded on your first rebooked flight unless:
    • The fare was for a child or an infant
    • The ticket is partially unused

In all other cases, Bonus Flight Credits will be awarded on your first rebooked flight. 

  • Bonus Flight Credits cannot be encashed/refunded—they must be used before they expire.
  • Bonus Flight Credits will be awarded based on the cabin class as follows:
    • Economy Class SGD 75
    • Premium Economy Class SGD 100
    • Business Class SGD 200
    • First/Suites SGD 500 
  • Flight Credits can be utilized for up to 2 flight itineraries on Singapore Airlines and the last sector of the flight must be utilized no later than June 30.
  • Unused Flight Credits and Bonus Flight Credits will expire on June 30, 2022, and cannot be refunded.
  • If your Flight Credits (incl. Bonus Flight Credits) can cover the cost of your newly rebooked flight, the cost of the flight ticket will be deducted from the Flight Credits. The balance Flight Credits, if any, known as Residual Flight Credits, will be used to cover the cost of your second rebooked flight. 
  • If you cannot fully cover the cost of your rebooked flight with your Flight Credits, you’re allowed to pay the balance fare by cash or credit/debit card. 
  • Flight Credits and Bonus Flight Credits are non-transferrable. 

Singapore Airlines 24-Hour Cancellation Policy

The Singapore Airlines cancellation policy allows you to cancel your flight without penalty if:

  • You booked your ticket for a flight from or to the United States
  • You cancel within 24 hours of booking, and
  • You cancel through a local Singapore Airlines office, and 
  • You made the reservation at least one week before your flight’s departure, and

Refunds will be credited to the credit/debit card you used to purchase your ticket.

Cancellation Charges at Singapore Airlines


What is the flight cancellation fee at Singapore Airlines? 

The cancellation charges at Singapore Airlines are as follows:

  • Economy Class Cancellation Fees 
    • Non-refundable fares such as Economy Super Saver fares are non-refundable and cannot be cancelled. 
    • Refundable fares can be cancelled for a cancellation fee of ~USD 250 if cancelled prior to departure. 
    • The No-Show fee is ~USD 300. 
  • Premium Economy Cancellation Fees
    • Premium Economy fares can be cancelled for a fee of ~USD 200 if cancelled prior to departure. 
    • The No-Show fee is ~USD 200. 
  • Business Class Cancellation Fees 
    • D Class Business Saver fares are subject to a cancellation fee of ~USD 300. 
    • The No-Show fee is ~USD 200. 

How to Cancel Your Singapore Airlines Booking


Cancellation of air ticket on Singapore Airlines

You can cancel your Singapore Airlines ticket by phone or online. If you’re cancelling by phone, call +1-844-903-1897 or the Singapore Airlines office near you.

To cancel your Singapore Airlines ticket online:


A screengrab of the Manage Booking functionality on SingaporeAir.com used for cancelling a ticket

  1. Go to SingaporeAir.com 
  2. Click on the Manage Booking tab
To cancel via Booking reference (opens by default)To cancel via E-ticket number
Enter your:6-character booking reference Last/family nameSelect E-ticket numberEnter your: 13-digit e-ticket numberLast/family name
  1. Click on the Manage Booking button 
  2. Click on the Cancel booking link 
  3. Follow the prompts to cancel your booking

If you are eligible for a refund, your refund will be automatically credited to the debit/credit card through which you purchased your ticket.

How to Apply for a Refund Online on Singapore Airlines

If you purchased your ticket directly from Singapore Airlines (website, mobile app, ticket office, or call center), or if your flight was cancelled, you can apply for a refund via the Assistance Request Form

You can use the above form even if you purchased your ticket (partly or fully) with your KrisFlyer Miles.

If you booked your ticket through a partner airline or a travel agency, you must get in touch with them directly to process your refund request. 

How to Use Your Singapore Airlines Flight Credit

You can use your Flight Credit to rebook your flight in 2 ways:

  1. Online via SingaporeAir.com
  2. Online by filling out the Assistance Request Form

Option 1. To rebook your flight with your Flight Credits via SinagporeAir.com: 

  1. Go to SingaporeAir.com 
  2. Search for a flight by entering your trip requirements 
  3. Select a flight that suits you
  4. Now retrieve your Flight Credits by entering the booking reference and last name associated with the affected flight 
  5. Follow the prompts to rebook the flight and pay with your Flight Credits 


Option 2. You can also rebook your flight with your Flight Credits by filling out the online Assistance Request Form as explained below. 

  1. Go to the Assistance Request Form page
  2. Select the Change or rebook my flight option (as shown below)
  3. Fill out the form
  4. Hit the Submit button

Singapore Airlines will contact you through the email address (or phone number) provided by you in the form.

You can use your Flight Credits to:

  • Change your travel date anytime up to June 30.
  • Change the destination of your rebooked flight. 
  • Choose a more flexible fare when you rebook.
  • Upgrade your seat or cabin class. 
  • Utilize the remaining Flight Credits on your second flight. 

How do I know if my ticket qualifies for a Flight Credit?

If your ticket was issued on/before March 15, 2020, with an original travel date up to March 31, 2021, you can convert your ticket into a Travel Credit. After you convert your ticket, the unused value of your ticket/tickets will be retained as a Flight Credit which you can use to book a new itinerary anytime up to June 30. This applies to all tickets booked directly through Singapore Airlines or its travel agents,
except tickets booked with KrisFlyer Miles or HighFlyer Points, child and infant fares, and partially flown tickets. 

Can I make multiple flight bookings with my Flight Credits?

You’re not allowed to split your Flight Credits to purchase multiple bookings. You must first use the credits to fully purchase a flight booking. Any balance credits must be used to purchase the second flight booking. 

Can I use my balance Flight Credit to book a trip after June 30, if I’ve already booked one trip with my Flight Credit?

Unfortunately, you can’t. You must utilize all your flight credits by June 30.

Am I allowed to cancel a flight rebooked with my Flight Credits and claim a refund?

You’ll need to check the fare conditions of your new travel itinerary and whether you’re eligible to cancel and refund it. If you think you’re eligible, call your local Singapore Airlines office for assistance. 

How can I check my Singapore Airlines Flight Credit balance?

You can know your Flight Credit balance (incl. Bonus Flight Credits) through Manage Booking. Enter the affected flight’s booking reference number and last name, and select the checkbox against Check flight credit balance. Remember, the value of your Flight Credits is equal to the unused portion of your flight ticket incl. taxes. However, it does not include any fees paid toward seat selection, purchase of extra baggage allowance, or the Singapore Stopover Holiday package as these will be refunded through your original form of payment. It also does not include travel insurance fees (ask AIG for a refund), offline booking fees, or credit card fees (some countries).


Frequently Asked Questions on Singapore Airlines Cancellation Policy

You can cancel your Singapore Airlines ticket to/from the United States within 24 hours of purchasing it and receive a full refund if you purchase your ticket at least 1 week before departure and cancel it (within 24 hours) through a local Singapore Airlines office. 

You can only cancel a flight booking online if you purchased your ticket directly from Singapore Airlines. If you want to cancel a ticket purchased from a travel agent, you must contact them directly.

Yes, you can cancel the unused portion of your ticket if your fare conditions allow you to. You can cancel a ticket online only if you purchased your ticket directly from Singapore Airlines, or by phone (call +1-844-903-1897 or your local office). Tickets purchased from third parties can cancelled by contacting them directly. 

Yes, you can, if your fare conditions allow you to cancel your ticket (check the fare conditions on your ticket). Remember, if you cancel online, the cancellation will apply to all the flights and passengers in your booking. If you don’t want that to happen, call +1-844-903-1897 or your local Singapore Airlines office.

Most tickets incur a cancellation/refund fee, depending on their fare conditions. 

If Singapore Airlines cancels your flight, you have 3 options—you can: (i) rebook your flight, (ii) request a Flight Credit for future travel, or (iii) cancel your flight and ask for a refund. If you booked your flight directly through Singapore Airlines, you must fill out the Assistance Request Form and indicate your preferred option. 

If your flight is cancelled by Singapore Airlines, you can rebook it, ask for a Flight Credit, or request a refund. If you purchased your ticket directly through Singapore Airlines, fill out the Assistance Request Form and indicate an option that suits you.

You will be informed at the earliest possible. To receive timely updates, do ensure that your contact details appear correctly on the Manage Booking page. You can also check your flight’s status through the Flight Status tab (via SingaporeAir.com) to ensure there are no last-minute changes. 

If your flight was cancelled and you didn’t receive an SMS, WhatsApp message, mobile app notification, or an email from sqflightinfo@flightinfo.singaporeair.com, it could for any of these reasons:

  • You didn’t update your contact details in Manage Booking. 
  • There was a delay in your receiving the notification as they are sent out in batches. 

Your contact details in a partner-operated flight are not up-to-date.

If your flight is cancelled and you can’t get through to your travel agent, you must call +1-844-903-1897 or the Singapore Airlines office in your area. 

If you incurred any expenses because your flight was cancelled, you must submit a reimbursement claim online with receipts. Your claim will be reviewed per rules and you will hear from the airline in any case. If you had purchased travel insurance for your flight, you can ask for a flight disruption statement and submit a claim to the insurer.

Yes, it is. If your Singapore Airlines or SilkAir flight was cancelled and you haven’t flown any sector yet, you can retain your ticket’s value as a Flight Credit and rebook anytime up to December 31, without being charged any rebooking fee. Plus, you’ll likely be eligible for Bonus Flight Credits, depending on your travel class. 

If you’re holding a partially utilized ticket, you’re allowed to retain a Flight Credit on the unused portion of your ticket, but you won’t qualify for any Bonus Flight Credits. You also won’t be eligible for Bonus Flight Credits if your flight was cancelled and cancelled the alternative flight offered to you.

Yes, you can. If Singapore Airlines cancels your flight and you no longer wish to travel, you can ask for a refund. If the travel date of your cancelled flight was before April 1, you also have the option to retain the unutilized value of your ticket as a Flight Credit.

Yes, you have 2 options: 

Option 1. Request KrisFlyer Membership Services to refund the Miles that were used to upgrade your ticket and retain the balance value of your ticket as a Flight Credit. If you choose this option and have not used any part of your ticket, you will also earn a Bonus Flight Credit between SGD 75 – 200, depending on your travel class.


Option 2. Request KrisFlyer Membership Services to fully refund the value of your ticket and the Miles used to upgrade your ticket. The unutilized portion of your ticket will be refunded to your original form of payment, and the Miles used for upgrading your ticket will be credited back to your account balance.

If you have already submitted an online request via the Covid-19 Assistance Request Form, get in touch with KrisFlyer Membership Services for refunding the Miles back into your account. 

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