Vueling Cancellation Policy

If you’ve ever had to cancel a flight, you know how frustrating and confusing it can be. Each airline has its cancellation policy, and understanding the ins and outs of these policies is essential for avoiding unnecessary fees and headaches. In this blog post, we’ll take a close look at Vueling cancellation policy. We’ll break down the key points you need to know, including refund eligibility, cancellation fee waivers, and how to cancel your flight. Whether you’re planning a trip or have already booked with Vueling, this guide will help you navigate the airline’s cancellation policy with ease. 

A Brief Overview of Vueling Cancel Flight Policy

This section provides a brief overview of Vueling cancel flight policy and what you need to know if you find yourself in a situation where you want to cancel your flight. From refund options to rebooking possibilities, we’ll cover all the essential information so that you can navigate the cancellation process with ease. 

• The Vueling cancellation policy does not allow you to cancel your ticket in most cases, but some exceptions apply. 
• You can cancel your ticket in the following cases and receive a flight credit that you (or someone else) can use to travel later:
  • TimeFlex fares can be cancelled online or by phone up to 48 hours prior to departure.
  • Basic, Optima, and Family with the Flex Pack service can be cancelled online or by phone up to 48 hours prior to departure.
  • If you’re unable to fly due to high-risk pregnancy, illness, surgery, court summons, or polling service, you can cancel or change your ticket by contacting customer service. 
  • If you’ve purchased travel insurance that includes flight cancellation, you can file a claim to obtain a refund.
• Vueling cancel flight option is only available if your ticket permits free cancellation, as indicated above. 
• You’re not allowed to cancel a multi-passenger booking for individual passengers—you must cancel for all the passengers in the booking. 
• Adding the Flex Pack service to Basic, Optima, and Family fares at the time of booking offers great flexibility by allowing you to cancel your flight or change the flight date.
• If your flight is delayed by more than 5 hours, you are entitled to a full refund (through customer service) within 7 days. The refund will be on the price of your ticket or the flight segment you haven’t covered yet, or for the flight segment you have already covered if the journey is no longer useful, plus a return flight to the first point of departure if you’ve already taken your first flight and missed a connecting flight as a result of the delay. You may also be entitled to compensation (explained later) if the arrival time of your flight is delayed by 3 hours or more due to reasons within the airline’s control (and not extraordinary reasons like bad weather, etc.).
• If Vueling cancels your flight or you’re denied boarding involuntarily, you can choose any of the following options:
  • Reimbursement under Article 7.3 of the EC Regulation 261 within 7 days for the full cost of your ticket at the purchase price for the flight segments not yet covered, and for the flight segments already covered if the flight no longer serves any purpose, along with (if relevant) a return flight to the first departure point on the next available flight.
    or
  • Take the next available flight under comparable conditions.
    or
  • Take a flight later when convenient (under comparable conditions), subject to seat availability.
    or
  • Request a refund through customer service.

Note. Depending on your route, you may additionally be entitled to compensation if your flight was cancelled due to reasons within Vueling’s control and not due to extraordinary circumstances over which it could not have any control, such as bad weather, airport strikes, riots, etc.

• If you are unable to travel due to exceptional circumstances (below), you can ask for a change of travel date (subject to availability) or a refund as a flight credit/credit note with an 18-month validity from the date of issue of approval. However, you must contact Customer Service immediately by phone before your flight’s departure or online by filling out the Request refund for justified reasons form on the airline’s website, or by post.
  • Death of a passenger or a first- or second-degree relative (such as a spouse, civil partner, child, parent, sibling, grandchild, grandparent, or in-law) by submitting a valid death certificate and the equivalent of Spain’s Libro de Familia no later than 30 days after the departure date. 
  • Severe illness or surgery of the passenger or a first-degree relative, such as a spouse, civil partner, child, parents, or in-law. However, you must provide a valid medical certificate stating the passenger’s/relative’s inability to travel due to illness or surgery, along with the equivalent of Spain’s Libro de Familia no later than 30 days from the date of departure.
  • Pregnancy of the passenger or a first-degree relation, such as a spouse, civil partner, child, parent, or in-law, subject to a proper medical certificate stating the inability of the passenger/relative to fly, along with the equivalent of Spain’s Libro de Familia within 30 days of departure.
  • Legal summons or public duties that cannot be avoided, provided you submit a copy of the summons or appropriate document within 30 days of departure. 

Note. The above waivers are subject to approval. However, in case of death or legal summons, you or your relative can request a cash refund of your ticket, provided you file your claim within the 30-day deadline mentioned above. Claims made after the deadline will not be accepted, except in case of force majeure situations, but in all cases, you must inform Vueling by phone before your flight’s departure. 

• To cancel a ticket booked through a third-party website or travel agency, you must contact the website/agent directly.

Vueling Cancelled Flights Policy

According to Vueling cancelled flights policy, if your flight is cancelled by the airline, you can: 

• Request to be reimbursed the full cost of your ticket under EC Regulation 261 (Article 7.3) within 7 days for the flight segment(s) not covered as well as the flight segments already flown if the flight is no longer useful. If applicable, you can also request to be flown to your first departure point on the next available flight at no extra cost.
  or
• Request to be booked on the next available flight under similar conditions.
  or
• Request to be booked on a later flight that is convenient to you at no additional cost, provided seats are available.
  or
• Ask for a full refund via customer service (by phone or the contact form).
  

You may also be entitled to compensation (depending on your flight route) if your flight had to be cancelled due to reasons within the airline’s control and not due because of extraordinary circumstances such as extreme weather conditions, riots, airport strikes, etc. 

How to Cancel a Vueling Flight?

You can cancel a flight on Vueling by phone or online through Vueling’s website (or mobile app), as explained below. 

To cancel a flight online, follow the steps below:

1. Go to the homepage, Vueling.com
2. Click on Travel and then Manage your booking under Your Booking 
3. Access your booking by entering your flight details 
4. Select Cancel your booking
   (The option will be available if you booked directly from the airline) 

Your refund will be issued: 

• As a Flight Credit for future use to fly to the same or different destination, or
• A cash refund if your flight cancellation is for a valid reason such as death, illness, pregnancy, or legal summons (as explained earlier) but you must notify customer service online or by phone  before your flight’s departure, and submit supporting documentation within the 30-day deadline

How to make a refund request with Vueling?

You can make a refund request online via the Customer Services or by phone. The types of refund requests you can make are as follows: 

• Refund request for justified reasons
• Refund request for airport tax 
• Refund request for double payment or booking
• Refund request for Wi-Fi service not used 
• Refund request for duplicate Wi-Fi charge
• Expense reimbursement 

Vueling 24 Hour Cancellations

Vueling 24 Hour Cancellation Policy for the United States allows you to cancel your flight up to 24 hours after purchase without incurring any cancellation fees, provided you purchase your ticket directly through Vueling no less than 7 days before departure. 

This policy applies to all flights departing from or arriving in the United States, regardless of the destination. To cancel a flight, you can contact Vueling’s customer service or use the online cancellation form on the website. It is important to note that this policy only applies to flights booked directly through Vueling and not to flights booked through third-party websites or travel agencies.

Vueling Cancellation Fee

• The cancellation fee for TimeFlex fares is nil up to 48 hours prior to departure. 
• The cancellation fee for Basic, Optima, and Family fares with the Flex Pack is nil up to 48 hours prior to departure. 
• The cancellation fee for all fares is nil if you’re unable to fly to due illness, surgery, high-risk pregnancy, court summons, or polling duty, provided you notify the airline before departure and submit documentary evidence within 30 days of departure.  
• The cancellation fee is nil if you purchase travel insurance and file a claim.

For cases not covered above, the cancellation fee will be the entire fare paid by you minus the airport fee/government taxes. 

Vueling Flight Cancellation Compensation

If Vueling cancels your flight, you are entitled to receive assistance at the airport (meals/refreshments) in relation to the delay as a result of the cancellation. You will additionally be entitled to monetary compensation if the flight cancellation is not due to extraordinary circumstances like the weather, airport strike, etc., over which the airline does not have any control, or if you’re travelling on a free/discounted ticket not available to the general public. 

The amount of compensation will depend on your flight route (it must fall under Article 7.3 of EC Regulation 261, i.e., it must depart from an E.U. member state incl. Norway, Iceland, and Switzerland or a non-member E.U. state to a member E.U. state). 

Flight Cancellation Compensation under EC 261
Flight Distance	Flight Compensation
<1500km	€250
1500 – 3500km	€400
>3500km	€600
You must request the compensation online through Vueling’s website.

Vueling Flight Delay Compensation 

Vueling flight delay compensation will depend on the time of arrival at your destination. If you reach your destination at least 3 after the scheduled arrival time, you can request monetary compensation unless your flight is delayed due to extraordinary circumstances like bad weather. The amount of compensation will depend on the length of your flight, as shown in the table below. 

Flight Delay Compensation under EC 261
Distance	Flight Compensation
Under 1500km	€250
1500 – 3500km	€400
More than 3500km	€600
You must request your flight delay compensation online through Vueling’s website.

Vueling Denied Boarding Compensation 

Your rights for boarding denial because of overbooking

Depending on the length of your flight and the delay upon arriving at your final destination, the amount of compensation will be per the table below.

Flight length	Denied Boarding Compensation Based on Delay on Arrival
<1500km	€125 if you reach your destination with a delay of less than 2 hours€250 if you reach your destination with a delay of more than 2 hours
1500 – 3500km	€200 if you reach your destination with a delay of less than 3 hours€400 if you reach your destination with a delay of more than 3 hours
>3500 km	€300 if you reach your destination with a delay of less than 4 hours €600 if you reach your destination with a delay of more than 4 hours
You must request the boarding denial compensation online through Vueling’s website.

Vueling Basic Fare Cancellation

You cannot cancel a Basic fare on Vueling unless: 

• Exceptional circumstances prevent you from travelling, such as severe illness, surgery, risky pregnancy, court summons, polling duty, or
• You’ve purchased the Flex Pack service and you cancel your ticket at least 48 hours prior to departure

If your Basic fare falls under any of the above criteria, you can cancel your flight online or by phone in exchange for a flight credit by providing valid supporting documentation, as explained earlier. 

Vueling Airlines Refund Policy

You can claim a refund from Vueling if:

• Your flight is cancelled by Vueling and the alternative flight does not suit you
• Your flight is delayed by more than 5 hours due to reasons within the airline’s control and your flight falls under the EC 261 regulation
• You cancel a Basic, Optimal, or Family fare with a Flex Pack add-on at least 48 hours prior to departure 
• You’re prevented from flying due to a high-risk pregnancy, illness or death (passenger/family member), surgery, court summons, or polling service. In case of bereavement or legal summons, a cash refund can be issued

In most cases, you will be issued a refund as a flight credit toward future travel. 

Frequently Asked Questions About Vueling Cancellation Policy

If you need to cancel a flight with Vueling, you may have a lot of questions, such as how to cancel a flight, obtain a refund, and the options available. In this section, we answer some of your burning questions about Vueling cancellation policy and any restrictions you need to be aware of.