Japan Airlines Cancellation

Japan Airlines’ cancellation policy is constantly being updated in response to the COVID-19 situation. This page brings you up to speed with everything you need to know about domestic and international flight cancellations on Japan Airlines.

If your Japan Airlines flight is cancelled or changed, or the local authorities impose an entry restriction, you can postpone or cancel your flight free of charge, i.e., without paying any cancellation charges. 

  • Japan Airlines’ cancellation fee waiver (due to COVID-19) applies to all international flights departing on/before April 25, 2022 (regardless of fare rules), as long as they start with 131 and meet the following conditions: 
    • If the flight schedule is changed or the flight is cancelled, you can cancel your ticket without penalty (i.e., without paying any cancellation charges) as long as you do it at least 1 day before departure.
    • If you’re unable to fly due to travel restrictions imposed by the destination city you’re travelling to, you can cancel your ticket from 2 months before departure till the departure date and get a full refund without paying any cancellation charges. 
  • Japan Airlines’ cancellation policy (due to COVID-19) also applies to JMB Award Tickets and domestic fares for non-Japanese residents.

    Exception. Domestic Japan Airlines tickets (for flights within Japan) beginning with 131-14, 131-875~9, and domestic EMDs beginning with 131-553 are excluded from the cancellation fee waiver.
  • If you’re cancelling your ticket voluntarily due to a change of travel plans, refer to the cancellation rules on your ticket and contact the source of purchase for more information on cancellations and refunds.
  • If a domestic flight within Japan is cancelled, delayed by more than 30 minutes, or diverted (for any reason) you can either opt for an alternative flight or cancel it and get a refund.
  • If you book a ticket to/from the United States, you can: 
    • Hold your booking for 24 hours at the quoted fare without payment, or 
    • Cancel and refund your ticket within 24 hours of purchase if you make the booking at least 1 week before departure 

Japan Airlines Cancellation within 24-Hours


Japan Airlines 24-hour cancellation policy

Japan Airlines’ 24-hour cancellation policy applies to all flight bookings to or from the United States in compliance with a U.S. Department of Transportation ruling. Under this rule, if you book a flight ticket to or from the United States, you can either hold your booking for up to 24 hours at the quoted price without paying for it or cancel and refund it within 24 hours of purchasing it provided that you purchase the ticket at least 7 days before departure

How to Cancel a Flight on Japan Airlines


How do I cancel a ticket on Japan Airlines?

You can cancel your Japan Airlines ticket online or by phone. If your ticket qualifies for a refund, you can cancel your flight booking or refund it regardless of the fare rules. If you’re cancelling a JMB Award ticket, the JMB miles will be credited back to your JMB account without penalty. However, if you purchased your ticket from a travel agency, you must contact them directly to process your cancellation and refund.

Refer to the table below if you want to cancel your ticket or request a refund.

ConditionsDeadline for Refund RequestHow to Cancel Your International Flight 
If an international flight departing on/before April 25, 2022, is changed or cancelled You must cancel at least 1 day before departure Cancel online via JAL’s website
(through Manage Booking)Cancel by phone Note. If you’re charged a cancellation fee when cancelling online, call Japanese Airlines to process your cancellation and refund.
If you’re unable to fly because of travel restrictions imposed by the destination cityYou must request the cancellation and refund within 2 months of departure up to the departure date Submit the online International Refund Application Form Cancel by phone

How to Cancel and Refund Online


How do I cancel and refund my Japan Airlines flight online?

You can cancel and refund your ticket online through JAL’s website via Manage Booking up to 1 day before your flight’s departure (up to 11.59pm) and up to 72 hours before departure if your flight reservation includes Deutsche Bahn Rail Services and Reservations. One important point: when you cancel online, your entire itinerary will get cancelled—you cannot cancel a part of your itinerary.

Qualifying Conditions for Online Cancellations

You can only cancel your reservation online if: 

  • You purchased your ticket through the JAL website/mobile app. 
  • You purchased your ticket with a credit card/eJAL points.
  • Your flight booking does not include bid upgrade/upgrade awards.
  • You have not checked in for your flight. 

Points to Remember 

  • If a cancellation fee applies to your ticket and the system charges you for it, you must call +1-866-399-0587 or the Japan Airlines office in your city/country for a refund. 
  • If no cancellation fee applies and you qualify for a full refund, a fee exemption notification will display on the Cancellation summary page (as shown below). 

Screen image for reservation refund without any fee
A screenshot of the Cancellation summary page on JAL’s website 

How to Cancel and Refund a JAL Flight by Phone 

To cancel and refund your Japan Airlines flight ticket: 

  • Call JAL at +1-866-399-0587 (open 24/7), or
  • Call the JAL Call Center in your city/country (within business hours) 

Note

  • You must cancel your ticket within the cancellation deadline.
  • The Ticket Service charge paid at the time of purchasing the ticket is non-refundable. 
  • Refund requests will only be entertained for eligible tickets. 
  • Refund requests must be made: 
    • For unused tickets Within 1 year and 30 days from the ticket’s issue date. 
    • For used tickets Within 1 year and 30 days from the date of travel. commencement.
  • Refund requests for JMB Partner Airlines Award Tickets/oneworld Award Tickets must be made within 1 year from the ticket issue date.

Where to Apply for Ticket Refund

According to Japan Airlines ticket cancellation policy, you can apply for a refund online or by phone, depending on how you purchased your ticket (as shown in the table below).

Place of PurchaseWhere to Apply for Refund
JAL websiteJAL website
(For tickets originating from India, contact JAL’s India Reservation Center)JAL Reservation Center
(City Counter of the country of purchase) 
JAL Reservation Center(International/Airport/City Counter)JAL Reservation Center
(City Counter of the country of purchase) 
Travel AgencyThe travel agency from where you purchased your ticket

How to Calculate the Refundable Amount on Japan Airlines

Per Japan Airlines flight cancellation policy, the refund amount for tickets and EMDs will be calculated as explained below. 

  • Tickets 
    • Before commencement of travel. The refund amount will be the total fare, taxes, and fees paid minus the cancellation charge mentioned in the fare rules.
    • After commencement of travel. The refund amount will be the difference between the total fare, taxes, and fees paid minus the portion of fare, taxes, and fees used minus the cancellation charge mentioned in the fare rules.

      Note. In case of non-refundable fares, only the used taxes, fees, charges, etc., will be refunded. Ticket service fees paid at the time of purchase/change may not be refundable.
  • Electronic Miscellaneous Documents (EMDs)
    • Unused fees and charges due to change of ticket may be refunded.
    • Depending on the payment method (at purchase), some EMDs may not qualify for a refund. 

Refund Processing Time 

Under Japan Airlines’ cancellation policy, the refund processing time will depend on how you purchased your ticket—by credit card or cash.

  • Credit card purchases will be refunded to the credit card account used for purchasing the ticket/EMD and can take approximately 2 months to reflect on your statement. If adjustments with other airlines are needed, it may take longer.
  • Cash purchases will be refunded to the designated bank account within 2 weeks after the receipt of the refund application, subject to a bank transfer fee at the passenger’s expense. In most cases, the amount will be transferred to the passenger named on the ticket. Additional time may be required if adjustments with other airlines need to be made. 

Japan Airlines Cancellation Charges—International Sectors


What are Japan Airlines cancellation charges for international flights?

Japan Airlines cancellation charges for international flights depend on your travel/booking class, as shown in the tables below. 





Booking Class
Japan Airlines Cancellation Fee/Refund Fee for Economy Class
International Flights to Japan
Economy Special Economy StandardEconomy Semi-FlexEconomy Semi-Flex UpgradableEconomyFlex
QS/V/LMK/H/BY
Cancellation/RefundBefore DepartureNon-refundableHKD 800HKD 800HKD 800Free
After DepartureNon-refundableNon-refundableNon-refundableNon-refundableFree
NoteIf your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.If you make changes to your reservation, the following may apply: A change in fare/tax/fuel surcharge Ticket service fee




Booking Class
Japan Airlines Cancellation Fee/Refund Fee for Premium Economy ClassInternational Flights to Japan
Premium Economy StandardPremium Economy Semi-FlexPremium Economy Flex
EWW
Cancellation/RefundBefore DepartureHKD 800HKD 800Free
After DepartureNon-refundableNon-refundableFree
NoteIf your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.If you make changes to your reservation, the following may apply: A change in fare/tax/fuel surchargeTicket service fee
Japan Airlines Cancellation Fee/Refund Fee for Business ClassInternational Flights to Japan

Booking Class
Business Semi-FlexBusiness Flex
X/D/CJ
Cancellation/RefundBefore DepartureHKD 800Free
After DepartureNon-refundableFree
NoteIf your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.If you make changes to your reservation, the following may apply: A change in fare/tax/fuel surchargeTicket service fee
Japan Airlines Cancellation Fee/Refund Fee for Economy & Premium Economy ClassInternational Flights to North America


Economy Premium Economy
Economy SaverEconomy StandardEconomy Standard UpgradableEconomy FlexPremium Economy StandardPremium Economy Flex
Booking ClassNSKYEW
Cancellation/RefundBefore DepartureHKD 2,000HKD 2,000HKD 2,000FreeHKD 2,000Free
After Departure Non-refundableNon-refundableNon-refundableFreeNon-refundableFree
NoteIf your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.If you make changes to your reservation, the following may apply: A change in fare/tax/fuel surchargeTicket service fee
Japan Airlines Cancellation Fee/Refund Fee for Business ClassInternational Flights to North America
Business StandardBusiness FlexFirst Flex
Booking ClassX/DJF
Cancellation/RefundBefore DepartureHKD 2,000FreeFree
After Departure Not permittedFreeFree
NoteIf your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.If you make changes to your reservation, the following may apply: A change in fare/tax/fuel surchargeTicket service fee

Japan Airlines Cancellation Fee—Domestic Sectors

What is Japan Airlines cancellation fee for domestic flights within Japan

Japan Airlines cancellation fee for domestic flights within Japan for most flights is ¥440 if cancelled before departure. The Post-departure cancellation fee (if permitted) is ¥440 plus 20% of the fare (or higher), as shown in the tables below.

Fare TypeCancellation/Refund Charges
Before Flight Departure After Flight Departure 
Child Fare (One Way/Round Trip)¥440¥440 + 20% of the fare
Discounted Fares for the Disabled¥440¥440 + 20% of the fare
Care-Givers Saver Fares¥440¥440 + 20% of the fare
JAL Business KIPPU¥440/Booking
(2 tickets)
¥440/Booking (2 tickets)
+ 20% of the fare 
Remote Island Fare ¥440¥440 + 20% of the fare
RAC Round-Trip Fare ¥440¥440 + 20% of the fare
Shareholder’s Saver Fare¥440¥440 + 20% of the fare
Special Transit Fare¥440¥440 + 20% of the fare
Senior Citizen Standby Fare¥440¥440 + 20% of the fare
Sky Mate Standby Fare¥440¥440 + 20% of the fare
JAL Mileage Bank MemberNot allowedNot allowed

Japan Airlines cancellation fees for Advance Purchase Fares and Transit Fares (7 and 28) will depend on when you cancel, as shown in the table below. 

Fare TypeCancellation/Refund Charges
Up to 55 Days Before DepartureFrom 54 Days till DepartureAfter Flight Departure 
TOKUBIN Advance Purchase Fare¥440*5% of the fare/ ¥440 for some routes **90% of the fare/
85% of the fare + ¥440 for some routes**
SAKITOKU Advance Purchase Fare¥440*50% of the fare 90% of the fare 
JMB Companion Fare¥440
(¥220/section)
50% of the fare 90% of the fare 
Transit Fare 7¥440*/Booking
(2 tickets)
5% of the fare 90% of the fare 
Transit Fare 28¥440*/Booking
(2 tickets)
50% of the fare90% of the fare 
*If the cancellation and refund dates are different, the refund date will apply.**Itami–Niigata/ Tajima/Matsuyama, Fukuoka–Miyazaki, Kagoshima–Yakushima/Tanegashima, Naha–Kumejima/Ishigaki/Miyako, Hakodate–Okushiri (purchased on/after December 24, 2021)

Frequently Asked Questions on Japan Airlines Cancellation

You can cancel your ticket online only if you purchased your ticket from Japan Airlines’ website and you’re cancelling within the validity period defined under the fare of your ticket. If you didn’t purchase your ticket online through JAL’s website, you must contact the source of purchase, such as a JAL Reservation Center or the travel agent you purchased your ticket from. Remember, when you cancel a ticket online, the entire flight itinerary will be cancelled, and not a part of the itinerary. 

The deadline for cancellations is up to 11.59 pm on the day before boarding, and at least 72 hours before the date of boarding if your booking includes Deutsche Bahn Rail Services and Reservations.

Yes, you can, provided you had purchased your ticket through Japan Airlines’ website or mobile app. After accessing your reservation, go to the Your flights have been changed and initiate your refund procedure. Remember, if your flight is suspended or cancelled, you will not be charged any cancellation or refund fee. 

If you did not purchase your ticket from the website and it cannot be refunded online, you must contact your source of purchase, such as your local JAL Reservation Center or the travel agent you purchased your ticket from.

If your flight is cancelled within 48 hours of departure due to snowfall, typhoon, etc., you will need to apply for a refund via the online Refund Form for JAL International Tickets or by calling your local JAL Reservation Center. 

No, the cancellation fee will be the same, regardless of when you cancel, as long as you cancel before the commencement of your flight. However, the refund amount will depend on the fare rules of your ticket. This means in some cases, you will not be able to get a refund. 

No, if you apply for an upgrade award (incl. for a waiting list), you won’t be able to get a refund online through JAL’s website. You will need to apply for a refund on the Refund Form for JAL International Tickets. If you want to fast-track your request, call +1-866-399-0587 or the JAL Reservation Center in your city/country.

If you purchased your ticket by credit card, it can take up to 2 months for the refund to reflect on your credit card statement. If you used eJAL points to purchase your ticket, your points will be credited back to your account immediately. 

No, it won’t. JAL’s Ticket Service fee is non-refundable.

If your flight is cancelled or suspended, you will have to apply for a refund—JAL will not automatically refund it. In such a scenario, you will receive an email notification informing you of the flight schedule change/cancellation. 

Once you receive the email, you will not be able to make any changes or request a refund through the website, because the page through which you can Accept or Decline the changes will not show up on the website. However, the option to Accept or Decline will appear on the email, as shown below.

Step 1. Click on the appropriate URL in the email you received

Then click on the View reservations/changes and cancellations option under Manage Bookings (see screenshot below).

Step 2.  Access your booking details
Access your booking details with your JMB membership number or your reservation number.

Step 3. Confirm the changes in reservation

On the Review Booking Changes page, select one of the following options: 

  • Accept, or
  • Reject (Cannot Accommodate Changes), or
  • Cancel and Refund 

If you accessed the page with your JMB member number, a list of reservations will appear. Select the reservation you want to review from this list.

  • If you select Accept 
    • …and you have already purchased your ticket, get your updated e-Ticket from the Reservation Details page. Depending on the new flight itinerary, the ticket number may have changed and it may take time to process the changes. 
    • …and you have not purchased your ticket, read the purchase deadline on the Reservation Details page and purchase your ticket.
  • If you select Decline (Cannot Accommodate Changes), Japan Airlines will contact you with alternative flight details. Until the changes have been finalized, the Reservations Details will be unavailable.
  • If you select Cancel and Refund, you will be taken to the Ticket Refund page. Follow the on-screen prompts to cancel and refund your ticket. Remember, you will not be charged any cancellation fee. The Cancel and Refund option will only appear if you receive an email for flight cancellation. 

You cannot apply for a refund online through JAL’s website if you purchased your ticket from a travel agency. You will need to contact the travel agency directly and request them to process your refund.

Japan Airlines’ international ticket cancellation charges before departure are as follows:

  • International flights to Japan
    • Economy Standard/Semi-Flex/Semi-Flex Upgradable HKD 800
    • Economy Flex Free 
    • Premium Economy Standard/Semi-Flex HKD 800
    • Premium Economy Flex Free
    • Business Semi-Flex HKD 800
    • Business Flex Free
  • International flights to North America
    • Economy Standard/Standard Upgradable HKD 2,000
    • Economy Flex Free 
    • Premium Economy Standard HKD 2,000
    • Premium Economy Flex Free
    • Business Standard HKD 2,000
    • Business Flex Free
    • First Flex Free

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