Frontier Airlines Cancellation Policy

According to the revised Frontier Airlines cancellation policy, passengers are allowed to cancel a flight and receive a full refund under certain situations. These conditions are as follows:

  • You book at least 7 days (168 hours) before departure and cancel within 24 hours.
  • Your flight is cancelled and you decide not to catch the alternative flight.
  • Your ticket is refundable (the WORKS bundle) and you cancel your flight.
  • You cancel a ticket issued between December 22, 2020 – September 30, 2021.
  • You cancel a Last Seat award ticket before departure. 
  • You cancel an award ticket at least 180 days before departure.
  • You cancel a standard ticket at least 60 days before departure.
  • Any special circumstances such as death or serious illness of a passenger/close family member, jury duty, etc. (subject to documentary evidence).

In all other scenarios, you will be charged a cancellation fee, depending on the fare conditions of your ticket.

Note

Under the Frontier cancellation policy, if you’re holding the WORKS bundle ticket, you can retain the value of your

Frontier Airlines Refund Application Form

Under the Frontier cancellation policy, if you’re holding the WORKS bundle ticket, you can retain the value of your ticket and use it within 1 year of the transaction date. However, if you want a refund, you must fill out an online refund form.

Frontier Airlines 24-Hour Cancellation Policy 

Does Frontier Airlines allow 24-hour cancellations?

Frontier Airlines’ cancellation policy for 24 hours allows a passenger to cancel any flight ticket within 24 hours of purchase and receive a full refund—as long as the flight departs at least after 7 days (168 hours). The policy applies to all types of tickets—including non-refundable fares. 

If you cancel within 7 days of travel or more than 24 hours after purchasing your ticket, a cancellation fee will be charged, depending on the fare conditions of your ticket. 

Frontier Airlines COVID-19 Cancellation Policy

Can I cancel a Frontier Airlines flight due to COVID?

Frontier Airlines’ cancellation policy in response to coronavirus allows you to cancel your flight booking free of charge for any ticket booked between December 22, 2020, through September 30, 2021. If you cancel a ticket booked after September 30, 2021, you will have to pay a cancellation fee, depending on your fare type and when you cancel. For cancellation fee details, refer to the section titled Frontier Airlines Cancellation Fee.

Frontier Airlines Cancellation Policy Due to Death or Illness 

Frontier Airlines cancellation policy allows you to cancel your flight if you fall seriously ill before the flight, or due to the Frontier Airlines’ cancellation policy allows you to cancel your flight if you fall seriously ill before the flight, or due to the death of a close family member. However, you must provide documentary proof, such as a medical certificate, death certificate, etc.

Frontier Airlines Cancellation Due to Weather


Frontier Airlines cancellation policy due to weather (and other reasons outside of its control, such as bird strikes, air traffic control, etc.) allows you to either opt for the next available flight (or a convenient flight that suits you when the weather improves) at no additional cost or request a full refund of the unused portion of your ticket. However, it does not entitle you to any compensation on account of any possible delay, cancellation, or rescheduling.

Frontier Airlines Delays and Cancellations Policy

If your flight was delayed, cancelled, or diverted due to reasons within Frontier Airlines control—such as mechanical issues, aircraft damage, misplaced/delayed baggage, etc.—you will be put on the next available flight at no additional charge. Alternatively, if your flight was cancelled, you can ask for a full refund of the unused portion of your ticket 

If your flight was cancelled, delayed, or diverted due to reasons beyond Frontier Airlines control—such as extreme weather, bird strikes, or Air Traffic Control—you will be re-accommodated on the next available flight, or a later flight that suits your convenience (when the weather improves), at no additional charge. Alternatively, if your flight is cancelled, you can ask for a full refund of the unused portion of your ticket. However, you will not be entitled to any compensation. 

Frontier Airlines Cancellation Fee

What is Frontier Airlines’ cancellation rate?
The Frontier cancellation fee (or rate) will depend on when you cancel your ticket, as shown below.

Cancellation TimeFrontier Cancellation Fee
Within 24 hours of purchase USD 0
60-plus days before departure USD 0
59 – 7 days before departure USD 49
6 days or less before departure (incl. same day)USD 79

Per Frontier Airlines’ cancellation policy, you must pay a flight cancellation fee in the following scenarios.

  • If you cancel a standard ticket 59 to 7 days before departure, you will be charged a fee of USD 49 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit for future travel.
  • If you cancel a standard ticket 6 days or less before departure (incl. same day), you will be charged a fee of USD 79 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • If you cancel an award ticket, you will be charged a non-refundable redeposit fee of USD 75, but the redeposit fee is waived for Last Seat Award flights. However, you must cancel it before your flight’s departure. 

Note. After you cancel your Frontier flight, the value of your fare minus the Frontier cancellation fee (and less the Flight Flexibility fee) will be retained as a single-use travel credit for 90 days—with no residual value after use, even if remaining. You don’t have to travel within the 90-day period—but you must use your travel credit to book within 90 days. Remember, Frontier’s travel credits cannot be redeemed for cash, and you must cancel before your flight’s departure.

Frontier Airlines Cancellation Fee for The WORKS Bundle

Per Frontier Airlines’ cancellation policy, you will not be charged any fees for cancelling your WORKS ticket. After you cancel the WORKS ticket, its full value will be retained as a single-use travel credit for up to 1 year after the date of transaction. 

A few important points to note: 

  • Once you use your ticket, no residual value will remain, even if there’s any balance left.
  • If the value of your travel credit does not cover the value of your new flight ticket, you can pay the balance with your credit card.
  • Travel credits are non-transferrable. This means the name on the new booking must exactly match the name on the old booking.

Remember, if you want a refund after cancelling your ticket, you must fill also out the Frontier Airlines Refund Application Form.

Frontier Airlines Change Fee (2021)

Change TimeFrontier Change Flight Fee
Within 24 hours of purchase USD 0
60-plus days before departure USD 0
59 – 7 days before departure USD 39
6 days or less before departure (incl. same day)USD 59

Per Frontier Airlines change flight policy for 2021, you will be charged a flight change fee in the following scenarios (unless you’re holding the WORKS bundle ticket):

  • If you change a standard ticket 59 to 7 days before departure, you will be charged a change fee of USD 39 per passenger per way. The value of your ticket (minus the change/cancellation fee) will be retained as a travel credit.
  • If you change a standard ticket 6 days or less before departure (incl. same day), you will be charged a change fee of USD 59 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • If you change an award ticket 7 days or less before travel, you will be charged a change fee of USD 99, but the fee will be waived if you had booked the award ticket between December 22, 2020 and March 31, 2021. 

Tickets issued between August 31 – September 30, 2020, can be changed free of charge once if the change is made at least 7 days before departure.

Frontier Airlines Change Flight Fees for The WORKS Bundle

Per Frontier Airlines change flight policy, no change fee will be charged for making changes to your WORKS bundle itinerary. However, you must pay the fare difference if your new ticket is costlier.

Frontier Airlines Cancellation/Change Rules

Per Frontier Airlines flight cancellation/flight change rules:

  • You must cancel or change your ticket before your flight’s check-in time, i.e.: 
    • 45 minutes before departure for domestic flights. 
    • 60 minutes before departure for international flights.
  • Changes to flight itinerary are subject to fare differences if any. This means if the cost of your new ticket is more, you will have to pay the difference.  
  • If you don’t check in or board your flight, it will be treated as a No-Show—and the amount will be forfeited.

How to Cancel a Flight on Frontier Airlines

You can cancel a Frontier Airlines flight ticket online or by phone (+1-866-399-0587)

How to Cancel a Frontier Flight Online 

To cancel a Frontier Airlines flight online

  1. Go to Manage Trip
    (www.flyfrontier.com/travel/my-trips/manage-trip)
  2. Click on the Review/Change button
  3. Enter the following information: 
  1. Your last name
  2. Your 6-character flight confirmation code
    (it appears as an alphanumeric code, such as FLY789 or C5CEKG, in the top right corner of your confirmation mail). 
  1. Click on the Search button 
    (your flight details will appear)
  2. Select your flight and cancel it 

Remember

  • If you’re cancelling the WORKS ticket:
  • You won’t have to pay any penalty
  • You can retain your ticket value for 1 year 
  • You must fill out Frontier’s online refund form
  • If you’re holding a normal ticket, you may have to pay a cancelation penalty unless you qualify for a full refund as indicated in the section titled Frontier Airlines Cancellation Policy.

How to Cancel a Frontier Flight by Phone 

You can cancel your Frontier Airlines flight by calling the Frontier Airlines phone number: +1-866-399-0587. 

Frontier Airlines Refund Policy 

What is Frontier Airlines’ refund policy? 

Frontier Airlines ticket refund policy allows full refunds in the following scenarios: 

  • You purchase a ticket at least 7 days in advance and cancel it within 24 hours.
  • You cancel a WORKS bundle ticket prior to departure. 
  • You cancel a ticket (any type) during the COVID waiver period, i.e., if your ticket was issued between December 22, 2020, and September 30, 2021. 
  • You can cancel a ticket (any type) at least 60 days before departure. 
  • You can cancel an award ticket at least 180 days before departure. 
  • You cancel a Last Seat Award ticket before departure.
  • You fall seriously ill or a close relative expires (subject to Frontier Airlines’ consent). 

Aside from this, the following conditions apply:

  • All refunds will be made to the original form of payment. However, when applying for a refund, documentary evidence is produced that the ticket was purchased by a third party such as an employer or a travel agency, the refund will be made directly to the employer or the travel agency. 
  • All fares, fees, taxes, and charges are payable in US dollars, other than bookings made through online Canadian travel websites, which are payable in Canadian dollars. 
  • Eligible refunds take about 7 business days to process but may take 1 – 2 cycles to reflect in your account statement.
  • If you have not used any portion of your ticket, the amount refunded will be the fare paid by you, plus ancillary purchases (such as for baggage, seat assignments, etc.), government charges, fees, and taxes, and certain other charges paid by you toward the ticket.
  • If you have used a portion of your ticket, the amount of refund will be the fare paid by you, plus all ancillary/additional purchases, paid from the point of termination/stopover of your flight to the destination.

Frontier Airlines Refund Request


How to ask for a refund on Frontier Airlines

Before you ask for a refund, you must cancel your ticket. After cancelling it, you can make a refund request in the following ways:

  1. On the phone by calling Frontier Airlines Reservations on 1-866-399-0587.
  2. Online by filling out the online form.

How to Use Frontier Airlines Flight Credit

If you’ve got a flight credit from a previously cancelled flight, you can use it to make a new booking through the website as explained below. 

  1. Book your new flight via FlyFrontier.com
  2. Select Credit with Frontier on the payment screen 
  3. Enter your 6-digit confirmation code
    (same as that from your original booking).
  4. Follow the onscreen prompts to confirm your booking and pay

Important

  • You cannot redeem credits with cash. 
  • The WORKS credits expire 1 year from the date of issue.
  • If the credit is not sufficient, the balance must be paid by credit card.
  • Credits cannot be transferred and must be redeemed only by the passenger in whose name it was issued. 
  • The names on the new and old reservations must match.
  • Credits can only be used once. This means after you’ve used a credit once, there won’t be any value left—even if you don’t use the entire value.

How to Avoid Frontier Airlines Change Flight and Cancellation Fees

Save on Frontier Airlines change and cancellation fees by following these tips:

  • Buy your ticket at least 7 days before travelling. This allows you to cancel or change your booking free of charge within 24 hours of booking—and applies to all types of fares within the United States.
  • If possible, buy the WORKS bundle. It’s costlier, but you won’t have to pay any change or cancellation fee if your travel plans change. 
  • Earn Elite-level status.
  • If your flight is cancelled, you have the option to cancel or rebook your flight free of charge.
  • If your flight is rescheduled and the new flight doesn’t suit you, you may have the option to rebook free of charge. 
  • Ask Frontier how best they can help you. 

Frequently Asked Questions on Frontier Airlines Cancellation

Frontier’s 24-hour cancellation allows all passengers to cancel a flight within 24 hours of booking if the flight’s departure is at least 7 days (168 hours) later. The Frontier 24-hour cancellation privilege applies all types of tickets, including non-refundable ones.

That depends on your ticket—and when you purchased it. 

  • If you cancel or change a WORKS ticket, you will not be charged any cancellation fees.
  • If you purchased a ticket within the last 24 hours, you can cancel it free of cost if your flight is at least 7 days away—regardless of what type of ticket it is.
  • If you cancel or change or change a standard ticket at least 60 days before departure, you will not be charged any fee. 
  • If you cancel or change your flight 59 – 7 days before departure, you will be charged USD 39.
  • If you cancel or change your flight 6 days or less before departure (incl. the same day), you will be charged USD 59.

Yes, you can. However, keep in mind that:

  • A change fee may apply—unless you’re holding WORKS ticket or you change your flight booking at least 60 days before departure.
  • Itinerary changes are subject to fare differences. 
    • If your new fare is costlier, you must pay the difference.
    • If your new fare is cheaper, the residual value will not hold good after the change. 
  • If you cancel your reservation, you will retain the value of your fare minus the cancelation fee as a travel credit valid for 90 days after cancellation.
  • You don’t have to travel within the 90-day period—but you must use your credit to book within 90 days. 
  • Your travel credit cannot be redeemed for cash. 

Frontier Airlines will refund your booking if you purchase your ticket at least 7 days before your travel date and cancel it less than 24 hours after booking it. You can also receive a refund if:

  • Frontier cancels your flight.
  • You’re holding a refundable (the WORKS) ticket and you ask for a refund via the online refund form.
  • You cancel a ticket issued between December 22, 2020 and March 31, 2021.
  • You cancel your flight at least 60 days before departure.
  • You cancel an award ticket at least 8 days before departure.
  • You cancel your flight because you fall ill or a close relative expires, and you can prove it.

You can access Frontier Airlines refund form via this link: online refund form
(http://flyfrontier.custhelp.com/app/refund_request)

Frontier Airlines refund phone number is +1-866-399-0587.

Frontier Airlines will accept your refund request if you cancel your flight within 24 hours of purchasing your ticket and your flight is at least 7 days away. Frontier will also accept your refund request under the following conditions:

  • Your flight is cancelled by the airline and you decide not to catch the alternative flight.
  • You’re holding a refundable ticket (The WORKS bundle).
  • Your flight ticket was issued between December 22, 2020 and March 31, 2021.
  • You cancel at least 60 days before your flight’s departure.
  • You cancel an award ticket 8 or more days before departure.
  • A serious illness or a family member’s death prevents you from travelling, and you can prove it.

Frontier usually takes 7 business days to refund payments made via credit/debit card. However, it can take longer for the refund to reflect on your statement.

WORKS tickets can be cancelled online through the ‘My Trip/Check-In’ page, but you must also fill out and submit the Online Refund Form to receive the refund.

Frontier Airlines ticket refund policy states that you can refund your ticket within one day (i.e., 24 hours) of booking if your flight’s departure is at least 7 days later. WORKS tickets can also be refunded prior to departure. You can also cancel your ticket and ask for a refund if your flight ticket was issued between December 22, 2020, and March 31, 2021, or you cancel at least 60 days before departure, or you cancel an award ticket at least 8 days before departure or due to your serious illness or a close relative’s death you have to cancel your ticket and Frontier agrees to refund.

Frontier Airlines’ WORKS bundle tickets are refundable and changeable. All other tickets are non-refundable.

You can get a refund from Frontier Airlines if you purchased the WORKS ticket bundle, which allows you to change or cancel your ticket. All other tickets are non-refundable unless you qualify for a refund as described in the section titled Frontier Airlines Cancellation Policy. 

Yes, Frontier Airlines allows name changes. If you want to change the name on your ticket while retaining your original flight itinerary, you can do it for a fee. You will have to pay a name change fee of USD 75 plus the difference between the fare you paid and the current fare for the itinerary (if any).

If you want to make changes to the date or city, you will also have to pay more (in addition to the name change fee).

Flight credits for cancelled WORKS flights expire within 1 year of the issue date. However, they can only be used once—even if you don’t use the entire value of the credit.

That depends on when you cancel your ticket and what type of ticket you’ve purchased (WORKS bundle tickets can be changed free of charge). 

  • If you change a standard ticket 59 to 7 days before departure, you will be charged a change fee of USD 39 per passenger per way. The value of your ticket (minus the change/cancellation fee) will be retained as a travel credit.
  • If you change a standard ticket 6 days or less before departure (incl. same day), you will be charged a change fee of USD 59 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • If you change an award ticket 7 days or less before travel, you will be charged a change fee of USD 99, but the fee will be waived if you had booked the award ticket between December 22, 2020 and March 31, 2021. 

If your ticket was issued between August 31 – September 30, 2020, you can change your ticket free of charge once, provided you do it at least 7 days before departure.

The Frontier ticket cancellation policy allows you to cancel your flight and get a full refund if:

  • You cancel your booking within 24 hours and your flight’s departure is at least 7 days (168 hours) away.
  • Frontier cancels your flight and you decide not to catch the new flight.
  • You’re holding a refundable ticket (the WORKS) and you cancel your flight.
  • You cancel a ticket issued between December 22, 2020 – March 31, 2021.
  • You cancel an award ticket at least 8 days before departure.
  • You cancel your flight at least 60 days before departure.
  • You cancel your flight because you fell ill, a close family member dies, you’re called on jury duty, etc., and you have documentary evidence to support it.

The Frontier ticket policy further states that in all other cases, you will be charged a cancellation fee.

The Frontier ticket cancellation policy entitles you to a refund if you cancel a booking within 24 hours and your flight’s departure is at least 7 days later. 
You can also cancel your Frontier Airlines flight and get a refund if Frontier cancels your flight and you decline the new flight; or if you purchased The WORKS ticket; or you cancel a ticket issued between Dec. 22, 2020 and March 31, 2021; or if you cancel an award ticket at least 8 days before departure; or you cancel your flight at least 60 days before departure; or due to severe illness, jury duty, death of a close family member, etc.

Under the revised Frontier ticket cancellation policy, you can cancel (or change) your flight ticket free of charge if it was issued between December 22, 2020, and March 31, 2021. 

The Frontier ticket cancellation policy also allows you to cancel without penalty if your ticket was issued: 

  • Between March 10, 2020, to April 15, 2020. 
  • Between July 2, 2020, and July 31, 2020, provided you cancel a minimum of 7 days prior to departure.

If you cancel a Frontier Airlines flight, you will be charged a cancellation fee of:

  • USD 39 if you cancel a standard ticket 59 to 7 days before departure. The value of your ticket (minus the cancellation fee) will be retained as a travel credit.
  • USD 59 if you cancel a standard ticket 6 days or less before departure (incl. same day). The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • USD 75 if you cancel an award ticket

However, no cancellation fee will be charged if you had booked your ticket between December 22, 2020 and March 31, 2021.

The amount of money refunded on the cancellation of a flight ticket will depend on what type of ticket you’re holding and when you cancel. 

  • If you cancel a WORKS ticket, you will be refunded the entire amount. 
  • If you purchase a ticket and cancel it within 24 hours, you will be refunded the full amount if your flight departs at least one week later—regardless of what type of ticket it is.
  • If you cancel a standard ticket at least 60 days before departure, you will be refunded the entire amount. 
  • If you cancel or change your flight 59 – 7 days before departure, you will be refunded your fare minus USD 39.

If you cancel or change your flight 6 days or less before departure (incl. on the same day), you will be refunded your full fare minus USD 59.

Yes, Frontier Airlines does have a 24-hour cancellation policy. According to this policy, all passengers can cancel their flight ticket within 24 hours of purchase and receive a full refund—if the flight departs at least after 7 days (168 hours). This policy applies to all types of tickets—including non-refundable fares.

Frontier’s cancellation policy states that you not be charged a cancellation fee for cancelling a WORKS ticket. After you cancel it, it will remain valid for travel up to 1 year from the date of transaction.

Under the Frontier cancellation policy, normal or standard tickets will incur cancellation charges, unless you cancel them at least 60 days before departure.

You can cancel a Frontier Airline ticket online (via Manage Trip) or by phone.

Frontier Airlines’ reimbursement for cancelled flights will depend on why your flight is cancelled—due to a controllable or an uncontrollable situation.

A controllable situation can include a delay, diversion, cancellation, or service delivery failure that is within the airline’s control—such as a flight delay, baggage delay, or a cancellation due to mechanical issues, aircraft damage, etc. If a Frontier Airlines flight is cancelled because of a controllable situation, you may be entitled to compensation, plus a full refund of the unused portion of your ticket. An uncontrollable situation can include flight diversions, delays, or cancellations that are not within the airline’s control—such as bad weather, aircraft damage due to bird strikes, Air Traffic Control, etc. If a Frontier Airlines flight is cancelled or delayed due to reasons outside its control, you will not be entitled to any compensation or reimbursement other than being rebooked on the next available flight or receiving a full refund on the unused portion of your ticket if your flight is cancelled or overly delayed.

Frontier Airlines doesn’t offer a refund if the price drops. However, if you purchase a WORKS bundle ticket and its price drops subsequently, you can cancel it, apply for a refund, and purchase a new ticket at the lower rate. Alternatively, you can obtain a refund on any ticket purchased at least 60 days before departure.

You can cancel any ticket for a full refund up to 24 hours after purchasing it, as long as you purchase it at least 7 days (168 hours) before departure. You can request the refund via the My Trip/Check-in page or by calling Frontier Airlines Reservations at +1-866-399-0587

If you purchase the WORKS bundle, you can cancel your ticket without any penalty online via the My Trips/Check-in page. To apply for a refund, you will need to complete Frontier Airlines Refund Application Form

Remember, all tickets must be cancelled before departure. 

Once submitted, eligible requests are processed within 7 business days for domestic and international tickets. However, it can take up to 2 billing cycles for the refund to reflect in your statement. 

If Frontier Airlines cancels your flight, you have the option to take the alternative flight offered to you by the airline (at no additional cost) or cancel it (the unused portion of your ticket) and ask for a full refund. 

If you’re booking your ticket online, the option to purchase Frontier Airlines cancellation insurance (Travel Guard) will be made available during the checkout process. Alternatively, you can purchase it later by calling 866-385-4839, as long as you do it at least 24 hours before your flight’s departure. It will typically cost you 5 – 7% of the cost of your trip, depending on what type of insurance you’re purchasing. 

You can initiate a claim either by calling Travel Guard Insurance at 866-385-4839 or online via TravelGuard.com. When filing a claim, you must have your policy number handy. After submitting your claim, you can check the status online via claims.travelguard.com/status.

Frontier Airlines’ cancellation phone number is +1-866-399-0587. This number is open 24/7 and toll-free if you’re calling from the United States or Canada.

Frontier Airlines’ cancellation policy with insurance, i.e., if you have purchased your travel insurance before travelling, is that you must approach the insurance company directly for any compensation that may be due to you. This will depend on the type of insurance policy purchased by you. 

Frontier Airlines WORKS bundle is refundable. This means if you purchase a refundable WORKS bundle ticket (typically for USD 49 – 69), you will not be charged a cancellation fee for cancelling it. After cancelling your ticket, you can either can retain the value of your ticket for up to one year of the transaction date or apply for a refund online

You can call Frontier Airlines Reservations to ask for a refund at +1-866-399-0587

Once you’ve provided the required documentation, domestic and international refunds are typically processed within 7 business days of receiving the request. However, this may not reflect immediately on your credit card statement. 


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