What is the cancellation policy at Frontier Airlines?

According to the revised Frontier Airlines cancellation policy, passengers are allowed to cancel a flight and receive a full refund under certain situations. These conditions are as follows:

  • You book at least 7 days (168 hours) before departure and cancel within 24 hours.
  • Your scheduled flight is cancelled and you decide not to catch the alternative flight.
  • Your ticket is refundable (the WORKS bundle) and you cancel your flight.
  • You cancel a ticket due to COVID-19 by transferring its full value to an Air Canada Travel Voucher or Aeroplan Points with a 65% bonus. 
  • You cancel a Last Seat award ticket before departure. 
  • You cancel an award ticket at least 180 days before the scheduled departure.
  • You cancel a standard ticket at least 60 days before departure.
  • Any special circumstances such as death or serious illness of a passenger/close family member, jury duty, etc. (subject to documentary evidence).

In all other scenarios, you will be charged a cancellation fee, depending on the fare conditions of your ticket. 

Note

Frontier Airlines Refund Application Form. Under the Frontier cancellation policy, if you’re holding the WORKS bundle ticket, you can retain the value of your ticket and use it within 1 year of the transaction date. However, if you want a refund, you must fill out an online refund form

Frontier Airlines 24-Hour Cancellation Policy

Does Frontier Airlines allow 24-hour cancellations?

Frontier Airlines’ cancellation policy for 24 hours allows a passenger to cancel any flight ticket within 24 hours of purchase and receive a full refund—as long as the flight departs at least after 7 days (168 hours). The policy applies to all types of tickets—including non-refundable fares. 

If you cancel within 7 days of travel or more than 24 hours after purchasing your ticket, a cancellation fee will be charged, depending on the fare conditions of your ticket. 

Frontier Cancellation Policy Due to COVID

Can I cancel a Frontier Airlines flight due to COVID?

Frontier Airlines’ cancellation policy in response to coronavirus allows you to cancel your flight booking free of charge for any ticket booked between December 22, 2020, through September 30, 2021. If you cancel a ticket booked after September 30, 2021, you will have to pay a cancellation fee, depending on your fare type and when you cancel. For cancellation fee details, refer to the section titled Frontier Airlines Cancellation Fee.

Frontier Airlines Cancellation Policy Due to Death or Illness 

Frontier Airlines’ cancellation policy allows you to cancel your flight if you fall seriously ill before the flight, or due to the death of a close family member. However, you must provide documentary proof, such as a medical certificate, death certificate, etc.

Frontier Airlines Cancellation Due to Weather

The Frontier cancellation policy due to weather (and other reasons outside of its control, such as bird strikes, air traffic control, etc.) allows you to either opt for the next available flight (or a convenient flight that suits you when the weather improves) at no additional cost or request a full refund of the unused portion of your ticket. However, it does not entitle you to any compensation on account of any possible delay, cancellation, or rescheduling.

Frontier Airlines Delays and Cancellations Policy

If your flight was delayed, cancelled, or diverted due to reasons within Frontier Airlines’ control—such as mechanical issues, aircraft damage, misplaced/delayed baggage, etc.—you will be put on the next available flight at no additional charge. Alternatively, if your flight was cancelled, you can ask for a full refund of the unused portion of your ticket 

If your flight was cancelled, delayed, or diverted due to reasons beyond Frontier Airlines’ control—such as extreme weather, bird strikes, or Air Traffic Control—you will be re-accommodated on the next available flight, or a later flight that suits your convenience (when the weather improves), at no additional charge. Alternatively, if your flight is cancelled, you can ask for a full refund of the unused portion of your ticket. However, you will not be entitled to any compensation. 

Frontier Airlines Cancellation Fee—Flights Booked on/After June 2, 2022

How much is Frontier’s cancellation fee?
The Frontier cancellation fee will depend on when you cancel your ticket. The cancellation fees for bookings made on or after June 2, 2022, are shown below.

Bookings Made on/after June 2, 2022Frontier Cancellation Fee*
Within 24 hours of purchase USD 0
60-plus days before departure USD 99
59 – 7 days before departure USD 99
6 days or less before departure (incl. same day)USD 99
*No cancellation fee will apply for cancelling a WORKS bundle ticket. 

Per Frontier Airlines’ cancellation policy, you must pay a flight cancellation fee in the following scenarios.

  • If you cancel a standard ticket 59 to 7 days before departure, you will be charged a fee of USD 99 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit for future travel.
  • If you cancel a standard ticket 6 days or less before departure (incl. same day), you will be charged a fee of USD 99 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • If you cancel an award ticket, you will be charged a non-refundable redeposit fee of USD 75 for re-depositing your Frontier Miles, but this fee is waived for Last Seat Award flights. However, you must cancel before your flight’s departure. 

Note. After you cancel your Frontier flight, the value of your fare minus the Frontier cancellation fee (and less the Flight Flexibility fee) will be retained as a single-use travel credit for 90 days—with no residual value after use, even if remaining. You don’t have to travel within the 90-day period—but you must use your travel credit to book within 90 days. Remember, Frontier’s travel credits cannot be redeemed for cash, and you must cancel before your flight’s departure.

Frontier Airlines Cancellation Fee—Flights Booked Between July 27, 2021, and June 1, 2022

The cancellation fees for flight bookings made between July 27, 2021, and June 1, 2022, are shown below.

Bookings Made Between July 27, 2021, and June 1, 2022Frontier Cancellation Fee*
Within 24 hours of purchase USD 0
60-plus days before departure USD 0
59 – 7 days before departure USD 49
6 days or less before departure (incl. same day)USD 79
*No cancellation fee is charged for cancelling a WORKS bundle ticket. 

Note

  • All the itinerary changes are subject to fare differences and options prices. 
  • If you cancel your flight, the value of your ticket will be retained as a travel credit—minus the applicable cancellation fee and carrier charges. 

Frontier Airlines Cancellation Fee for The WORKS Bundle

Per Frontier Airlines’ cancellation policy, you will not be charged any fees for cancelling your WORKS ticket. After you cancel the WORKS ticket, its full value will be retained as a single-use travel credit for up to 1 year after the date of the transaction. 

A few important points to note: 

  • Once you use your ticket, no residual value will remain, even if there’s any balance left.
  • If the value of your travel credit does not cover the value of your new flight ticket, you can pay the balance with your credit card.
  • Travel credits are non-transferrable. This means the name on the new booking must exactly match the name on the old booking.

Remember, if you want a refund after cancelling your ticket, you must fill also out the Frontier Airlines Refund Application Form.

Frontier Flight Cancellation Process

How do I cancel my Frontier flight?
You can cancel a Frontier Airlines flight ticket online or by phone (+1-866-399-0587)

  • If you booked your ticket directly through Air Canada, Google Flights, Skyscanner, or Kayak, you can cancel online via My Bookings or by phone.
  • If you booked your ticket through a different travel agent (online/offline), you must contact them directly to cancel your ticket.

How to Cancel a Frontier Airlines Flight Online 

To cancel a Frontier Airlines flight online, follow the steps below: 

  1. Go to Manage Trip
    (www.flyfrontier.com/travel/my-trips/manage-trip)
  2. Click on the Review/Change button
  3. Enter the following information to access your flight booking: 
  1. Your last name
  2. Your 6-character flight confirmation code
    (it appears as an alphanumeric code, such as FLY789 or C5CEKG, in the top right corner of your confirmation mail). 
  1. Click on the Search button 
    (your flight details will appear)
  2. Select your flight and cancel it 

Remember

  • If you’re cancelling the WORKS ticket:
  • You won’t have to pay any penalty.
  • You can retain your ticket value for 1 year. 
  • You must complete the Frontier Airlines Refund Application Form.
  • If you’re holding a normal ticket, you may have to pay a cancellation penalty unless you qualify for a full refund as indicated in the section titled Frontier Airlines Cancellation Policy.

How to Cancel a Frontier Airlines Flight by Phone 

You can cancel your Frontier Airlines flight by calling the Frontier Airlines phone number: +1-866-399-0587. When cancelling your flight by phone, have your 6-character flight confirmation code at hand.

Frontier Airlines Refund Policy 

What is Frontier Airlines’ refund policy? 

Frontier Airlines’ ticket refund policy allows full refunds in the following scenarios: 

  • You purchase a ticket at least 7 days in advance and cancel it within 24 hours.
  • You cancel a WORKS bundle ticket prior to departure. 
  • You cancel a ticket (any type) during the COVID waiver period, i.e., if your ticket was issued between December 22, 2020, and September 30, 2021. 
  • You can cancel a ticket (any type) at least 60 days before departure. 
  • You can cancel an award ticket at least 180 days before departure. 
  • You cancel a Last Seat Award ticket before departure.
  • You fall seriously ill or a close relative expires (subject to Frontier Airlines’ consent). 

Aside from this, the following conditions apply:

  • All refunds will be made to the original form of payment. However, when applying for a refund, documentary evidence is produced that the ticket was purchased by a third party such as an employer or a travel agency, and the refund will be made directly to the employer or the travel agency. 
  • All fares, fees, taxes, and charges are payable in US dollars, other than bookings made through online Canadian travel websites, which are payable in Canadian dollars. 
  • Eligible refunds take about 7 business days to process but may take 1 – 2 cycles to reflect in your account statement.
  • If you have not used any portion of your ticket, the amount refunded will be the fare paid by you, plus ancillary purchases (such as for baggage, seat assignments, etc.), government charges, fees, and taxes, and certain other charges paid by you toward the ticket.
  • If you have used a portion of your ticket, the amount of refund will be the fare paid by you, plus all ancillary/additional purchases, paid from the point of termination/stopover of your flight to the destination.

Frontier Airlines Refund Request

How to ask for a refund on Frontier Airlines

Before you ask for a refund, you must cancel your ticket. After cancelling it, you can make a refund request in the following ways:

  1. On the phone by calling Frontier Airlines Reservations at 1-866-399-0587.
  2. Online by filling out the online form.

How to Check Frontier Airlines Refund Status

You can check your refund status online or by phone at 1-866-399-0587. To check your refund status online: 

  • Go to FlyFrontier.com 
  • Select My Trips 
  • Enter your Last Name and Confirmation Code 
  • Hit the Search button

Your refund status will appear on the next page.

How to Use Frontier Airlines Flight Credit

If you’ve got a flight credit from a previously cancelled flight, you can use it to make a new booking through the website as explained below. 

  1. Book your new flight via FlyFrontier.com
  2. Select Credit with Frontier on the payment screen 
  3. Enter your 6-digit confirmation code
    (same as that from your original booking).
  4. Follow the onscreen prompts to confirm your booking and pay

Important

  • You cannot redeem credits with cash. 
  • The WORKS credits expire 1 year from the date of issue.
  • If the credit is not sufficient, the balance must be paid by credit card.
  • Credits cannot be transferred and must be redeemed only by the passenger in whose name it was issued. 
  • The names on the new and old reservations must match.
  • Credits can only be used once. This means after you’ve used a credit once, there won’t be any value left—even if you don’t use the entire value.

How to Avoid Frontier Airlines Change Flight and Cancellation Fees

Save on Frontier Airlines change and cancellation fees by following these tips:

  • Buy your ticket at least 7 days before travelling. This allows you to cancel or change your booking free of charge within 24 hours of booking—and applies to all types of fares within the United States.
  • If possible, buy the WORKS bundle. It’s costlier, but you won’t have to pay any change or cancellation fee if your travel plans change. 
  • Earn Elite-level status.
  • If your flight is cancelled, you have the option to cancel or rebook your flight free of charge.
  • If your flight is rescheduled and the new flight doesn’t suit you, you may have the option to rebook free of charge. 
  • Ask Frontier how best they can help you. 

Vouchers

Can I get a refund on my voucher if I cancel my booking voluntarily?

If you cancel your travel voluntarily, the remaining funds will be provided back to you in the form of a voucher after deducting will be after any applicable fees will revert to the form of payment associated with the booking.  If a voucher is used to book travel, the funds would be provided back in the form of a voucher.

Frequently Asked Questions on Frontier Airlines Cancellation & Refund

Frontier’s 24-hour cancellation allows all passengers to cancel a flight within 24 hours of booking if the flight’s departure is at least 7 days (168 hours) later. The Frontier 24-hour cancellation privilege applies to all types of tickets, including non-refundable ones.

That depends on your ticket—and when you purchased it. 

  • If you cancel or change a WORKS ticket, you will not be charged any cancellation fees.
  • If you purchased a ticket within the last 24 hours, you can cancel it free of cost if your flight is at least 7 days away—regardless of what type of ticket it is.
  • If you cancel or change or change a standard ticket at least 60 days before departure, you will not be charged any fee. 
  • If you cancel or change your flight 59 – 7 days before departure, you will be charged USD 39.
  • If you cancel or change your flight 6 days or less before departure (incl. the same day), you will be charged USD 59.

Frontier Airlines will refund your booking if you purchase your ticket at least 7 days before your travel date and cancel it less than 24 hours after booking it. You can also receive a refund if:

  • Your flight is cancelled. 
  • You’ve purchased a refundable ticket (the WORKS) and you request a refund.
  • You cancel a ticket that was issued between December 22, 2020, and September 30, 2021.
  • You cancel your ticket 60 or more days before departure.
  • You cancel an award ticket 180 or more days prior to departure or a Last Seat Award ticket prior to departure.
  • You cancel your flight because you fall ill or a close relative expires, and you can prove it.

You can access the Frontier Airlines refund form via this link: online refund form.
(http://flyfrontier.custhelp.com/app/refund_request)

Frontier Airlines’ refund phone number (through this website) is +1-866-399-0587.

Frontier Airlines takes about 7 business days to process your refund request. However, it can 1 – 2 billing cycles for the refund to reflect on your statement.

Frontier Airlines will accept your refund request and grant you a refund if you cancel your flight within 24 hours of purchasing your ticket and you purchased your ticket at least 7 days before your flight’s departure. 

You are also eligible to cancel your ticket and claim a refund if:

  • Your flight is cancelled and you decide not to catch the alternative flight.
  • You’re holding a refundable ticket (The WORKS bundle).
  • Your ticket was issued during the COVID-19 waiver period (between December 22, 2020, and September 30, 2021).
  • You cancel your ticket (any type) at least 60 days before your flight’s departure.
  • You cancel an award ticket 180 or more days before departure. 
  • You cancel a Last Seat Award ticket prior to departure.
  • A serious illness or a family member’s death prevents you from travelling, you can prove it, and Frontier Airlines agrees to your request.

Frontier usually takes 7 business days to refund payments made via credit/debit card. However, it can take longer for the refund to reflect on your statement.
WORKS tickets can be cancelled online through the ‘My Trip/Check-In’ page, but you must also fill out and submit the Frontier Airlines Refund Application Form (online) to receive the refund.

Frontier Airlines’ WORKS bundle tickets are refundable and changeable.
All other tickets are non-refundable.

You can get a refund from Frontier Airlines if you purchased the WORKS ticket bundle, which allows you to change or cancel your ticket. All other tickets are non-refundable unless you qualify for a refund as described in the section titled Frontier Airlines Cancellation Policy.

Yes, Frontier Airlines allows name changes. If you want to change the name on your ticket while retaining your original flight itinerary, you can do it for a fee. You will have to pay a name change fee of USD 75 plus the difference between the fare you paid and the current fare for the itinerary (if any).

If you want to make changes to the date or city, you will also have to pay more (in addition to the name change fee).

Flight credits for cancelled WORKS flights expire within 1 year of the issue date. However, they can only be used once—even if you don’t use the entire value of the credit.

The Frontier ticket cancellation policy allows you to cancel your flight and get a full refund if:

  • You purchase your ticket at least 7 days (168 hours) before departure and cancel it within 24 hours.
  • the airline cancels your flight and you decide not to catch the new flight.
  • You’re holding a refundable ticket and you cancel your flight.
  • You cancel a ticket that was issued between December 22, 2020 – September 30, 2021.
  • You cancel an award ticket at least 180 days before its scheduled departure or a Last Seat Award ticket prior to departure.
  • You cancel your flight at least 2 months (60 days) in advance. 
  • You cancel your flight because you fell ill, a close family member dies, you’re called on jury duty, etc., and you have documentary evidence to support it.

The Frontier ticket policy further states that in all other cases, you will be charged a cancellation fee.

The Frontier ticket cancellation policy entitles you to a refund if you cancel a booking within 24 hours and your flight’s departure is at least 7 days later. 
You can also cancel your Frontier Airlines flight and get a refund if Frontier cancels your flight and you decline the new flight; or if you purchased The WORKS ticket; or you cancel a ticket issued between Dec. 22, 2020, and Sept. 30, 2021; or if you cancel an award ticket at least 180 days before departure or a Last Seat Award ticket prior to departure; or you cancel your flight at least 60 days before departure; or due to severe illness, jury duty, death of a close family member, etc.

Under the revised Frontier ticket cancellation policy, you can cancel your flight ticket free of charge if it was issued during the COVID travel waiver period, i.e., between December 22, 2020, and September 30, 2021.

If you cancel a Frontier Airlines flight, you will be charged a cancellation fee of:

  • USD 49 if you cancel a standard ticket 59 to 7 days before departure. The value of your ticket (minus the cancellation fee) will be retained as a travel credit.
  • USD 79 if you cancel a standard ticket 6 days or less before departure (incl. same day). The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • USD 0 if you cancel a standard ticket at least 60 days before departure. 
  • USD 75 if you cancel an award ticket (unless you’re cancelling at least 180 days before departure or you’re cancelling a Last Seat Award ticket). 

However, no cancellation fee will be charged if you booked your ticket between December 22, 2020, and September 30, 2021.

The amount of money refunded on the cancellation of a flight ticket will depend on what type of ticket you’re holding and when you cancel. 

  • If you cancel a WORKS ticket, you will be refunded the entire amount. 
  • If you purchase a ticket and cancel it within 24 hours, you will be refunded the full amount if your flight departs at least one week later—regardless of what type of ticket it is.
  • If you cancel a standard ticket at least 60 days before departure, you will be refunded the entire amount. 
  • If you cancel or change your flight 59 – 7 days before departure, you will be refunded your fare minus USD 49.

If you cancel or change your flight within 6 days of departure (incl. on the same day), you will be refunded your full fare minus USD 79.

Yes, Frontier Airlines does have a 24-hour cancellation policy. According to this policy, all passengers can cancel their flight ticket within 24 hours of purchase and receive a full refund—if the flight departs at least after 7 days (168 hours). This policy applies to all types of tickets—including non-refundable fares.

Frontier’s cancellation policy states that you not be charged a cancellation fee for cancelling a WORKS ticket. After you cancel it, it will remain valid for travel for up to 1 year from the date of the transaction.

Under the Frontier cancellation policy, standard tickets will incur cancellation charges, unless you cancel them at least 60 days before departure.

You can cancel a Frontier Airlines ticket online (via Manage Trip) or by phone.

Frontier Airlines’ reimbursement for cancelled flights will depend on why your flight is cancelled—due to a controllable or an uncontrollable situation.

A controllable situation can include a delay, diversion, cancellation, or service delivery failure that is within the airline’s control—such as a flight delay, baggage delay, or cancellation due to mechanical issues, aircraft damage, etc. If a Frontier Airlines flight is cancelled because of a controllable situation, you may be entitled to compensation, plus a full refund of the unused portion of your ticket. An uncontrollable situation can include flight diversions, delays, or cancellations that are not within the airline’s control—such as bad weather, aircraft damage due to bird strikes, Air Traffic Control, etc. If a Frontier Airlines flight is cancelled or delayed due to reasons outside its control, you will not be entitled to any compensation or reimbursement other than being rebooked on the next available flight or receiving a full refund on the unused portion of your ticket if your flight is cancelled or overly delayed.

Frontier Airlines doesn’t offer a refund if the price drops. However, if you purchase a WORKS bundle ticket and its price drops subsequently, you can cancel it, apply for a refund, and purchase a new ticket at a lower rate. Alternatively, you can obtain a refund on any ticket purchased at least 60 days before departure.

You can cancel any ticket for a full refund up to 24 hours after purchasing it, as long as you purchase it at least 7 days (168 hours) before departure. You can request the refund via the My Trip/Check-in page or by calling Frontier Airlines Reservations at 1-866-399-0587. 

If you purchase the WORKS bundle, you can cancel your ticket without any penalty online via the My Trips/Check-in page. To apply for a refund, you will need to complete Frontier Airlines Refund Application Form

Remember, all tickets must be cancelled before departure.

Once submitted, eligible requests are processed within 7 business days for domestic and international tickets. However, it can take up to 2 billing cycles for the refund to reflect in your statement.

If Frontier Airlines cancels your flight, you have the option to take the alternative flight offered to you by the airline (at no additional cost) or cancel it (the unused portion of your ticket) and ask for a full refund.

If you’re booking your ticket online, the option to purchase Frontier Airlines cancellation insurance (Travel Guard) will be made available during the checkout process. Alternatively, you can purchase it later by calling 866-385-4839, as long as you do it at least 24 hours before your flight’s departure. It will typically cost you 5 – 7% of the cost of your trip, depending on what type of insurance you’re purchasing. 
You can initiate a claim either by calling Travel Guard Insurance at 866-385-4839 or online via TravelGuard.com. When filing a claim, you must have your policy number handy. After submitting your claim, you can check the status online via claims.travelguard.com/status.

Frontier Airlines’ cancellation phone number is 1-866-399-0587. This number is open 24/7 and toll-free if you’re calling from the United States or Canada.

Frontier Airlines’ cancellation policy with insurance, i.e., if you have purchased your travel insurance before travelling, is that you must approach the insurance company directly for any compensation that may be due to you. This will depend on the type of insurance policy purchased by you.

Frontier Airlines WORKS bundle is refundable. This means if you purchase a refundable WORKS bundle ticket (typically for USD 49 – 69), you will not be charged a cancellation fee for cancelling it. After cancelling your ticket, you can either can retain the value of your ticket for up to one year of the transaction date or apply for a refund online

You can call Frontier Airlines Reservations to ask for a refund at 1-866-399-0587.

Once you’ve provided the required documentation, domestic and international refunds are typically processed within 7 business days of receiving the request. However, this may not reflect immediately on your credit card statement.

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