Frontier Airlines Cancellation Policy

frontier-airlines-flight-cancellation-policy

According to Frontier Airlines cancellation policy, you can cancel your flight and get a full refund in the following conditions: 

  • You cancel your ticket within 24 hours of purchasing it and your flight’s departure is at least 7 days (168 hours) away.
  • Your flight is cancelled and you decide not to catch the alternative flight.
  • Your ticket is refundable (the WORKS) and you cancel your flight.
  • If You cancel a ticket issued between December 22, 2020 – March 31, 2021.
  • You cancel an award ticket at least 8 days before departure.
  • You cancel your flight at least 60 days before departure.
  • Any special circumstances prevent you from catching your flight—such as the death of a passenger/immediate family member, serious illness, jury duty, etc. (subject to documentary evidence).

In all other scenarios, you will be charged a cancellation fee, depending on your fare conditions. 

Note

If you’re holding the WORKS bundle ticket, you can retain the value of your ticket and use it within 1 year of the transaction date. However, if you want a refund, you must fill out an online refund form

Frontier Airlines 24 Hour Cancellation Policy 

Frontier Airlines’ 24-hour flight cancellation policy allows the passenger to cancel any flight ticket within 24 hours of purchase and receive a full refund—if the flight departs at least after 7 days (168 hours). The policy applies to all types of tickets—including non-refundable fares. 

If you cancel within 7 days of travel or more than 24 hours after purchasing your ticket, a cancellation fee will be charged. 

Frontier Airlines Cancellation Fee

Cancellation TimeCancellation Fee
Within 24 hours of purchase USD 0
60-plus days before departure USD 0
59 – 7 days before departure USD 39
6 days or less before departure (incl. same day)USD 59

Per Frontier Airlines cancellation policy, you must pay a flight cancellation fee in the following scenarios.

  • If you cancel a standard ticket 59 to 7 days before departure, you will be charged a fee of USD 39 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit.
  • If you cancel a standard ticket 6 days or less before departure (incl. same day), you will be charged a fee of USD 59 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • If you cancel an award ticket, you will be charged a redeposit fee of USD 75—but no cancellation fee will be charged if you booked between December 22, 2020, and March 31, 2021.

Note. After you cancel your reservation, the value of your fare minus the cancellation fee will be retained as a travel credit for 90 days. You don’t have to travel within the 90-day period—but you must use your travel credit to book within 90 days. Remember, travel credits cannot be redeemed for cash. 

Frontier Flight Change Cancellation Fees for The WORKS Bundle

Per Frontier Airlines cancellation policy, you will not be charged any fees for cancelling your WORKS ticket. After you cancel the WORKS ticket, its full value will be retained for use for up to 1 year after the date of transaction. 

Note. If you want a refund, after cancelling your ticket you must fill also out an online refund form.

Frontier Airlines Flight Change Fee

Change TimeChange Flight Fee
Within 24 hours of purchase USD 0
60-plus days before departure USD 0
59 – 7 days before departure USD 39
6 days or less before departure (incl. same day)USD 59

Per Frontier Airlines change flight policy, you will be charged a flight change fee in the following scenarios (unless you’re holding the WORKS bundle ticket):

  • If you change a standard ticket 59 to 7 days before departure, you will be charged a change fee of USD 39 per passenger per way. The value of your ticket (minus the change/cancellation fee) will be retained as a travel credit.
  • If you change a standard ticket 6 days or less before departure (incl. same day), you will be charged a change fee of USD 59 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • If you change an award ticket 7 days or less before travel, you will be charged a change fee of USD 99, but the fee will be waived if you had booked the award ticket between December 22, 2020, and March 31, 2021. 

Tickets issued between August 31 – September 30, 2020, can be changed free of charge once if the change is made at least 7 days before departure.

Frontier Airlines Change Flight Fees for The WORKS Bundle

Per Frontier Airlines change flight policy, you will not be charged any fees for making changes to your WORKS bundle itinerary. However, you must pay the fare difference if your new ticket is costlier.

Frontier Airlines Cancellation/Change Rules

Per Frontier Airlines flight cancellation/change rules:

  • You must cancel or change your ticket before your flight’s check-in time, i.e.: 
    • 45 minutes before departure for domestic flights. 
    • 60 minutes before departure for international flights.
  • Changes to flight itinerary are subject to fare differences if any. This means that if the cost of your new ticket is more, you will have to pay the difference.  
  • If you don’t check-in or board your flight, it will be treated as a No-Show—and the amount will be forfeited.

How to Cancel a Flight on Frontier Airlines

You can cancel a Frontier Airlines flight ticket by online or by phone. 

To cancel a Frontier Airlines flight online: 
  1. Go to Manage Trip (www.flyfrontier.com/travel/my-trips/manage-trip)
  2. Click on the ‘Review/Change’ button
  3. Enter the following information: 
    • Your last name
    • Your 6-character flight confirmation code
      (it appears as an alphanumeric code, such as FLY789 or C5CEKG, in the top right corner of your confirmation mail). 
  4. Click on the ‘Search’ button 
    (your flight details will appear)
  5. Follow the onscreen prompts to cancel your flight 

Note: If you’re cancelling the WORKS ticket:

  • You won’t have to pay any penalty
  • You can retain your ticket value for 1 year 
  • Traveller must fill out Frontier’s online refund form
  • If you’re holding a normal ticket, you may have to pay a cancellation penalty unless you qualify for a full refund as indicated in the section titled Frontier Airlines Cancellation Policy.
How to Cancel Your Frontier Airlines Flight Ticket by Phone?

You can cancel your Frontier Airlines flight by calling phone at +1-844-902-2949. 

How to Change Frontier Airlines Reservation?

To change your Frontier Airlines flight reservation online:

  1. Go to Manage Trip (www.flyfrontier.com/travel/my-trips/manage-trip)
  2. Click on the ‘Review/Change’ button
  3. Enter the following information: 
    • Your last name
    • Your 6-character flight confirmation code
      (it appears as an alphanumeric code, such as FLY789 or C5CEKG, in the top right corner of your confirmation mail). 
  4. Click on the ‘Search’ button 
    (your flight details will appear)
  5. Follow the onscreen prompts to change your itinerary

Changes Prior to the Day of Travel

How to Change Frontier Airlines Ticket Before Travel

  • If you’re changing a WORKS ticket prior to the day of travel:
  • You won’t have to pay any penalty.
  • Just apply your ticket’s purchase value to your new ticket and pay the difference, if any.
  • If you’re changing a standard ticket, you may have to pay a penalty, depending on your fare rules.

Changes on the Day of Travel

How to Change Frontier Airlines Ticket on the Day of Travel

If you’re changing your ticket on the day of travel, you have 2 options—standby travel and same-day confirmed alternate flight changes.

Standby Travel

  • If you’re a Frontier Miles Elite-level member and you’re eligible for standby travel, you can travel on an earlier or later flight on your day of travel (subject to seat availability) for no additional fee. 
  • You will, however, need to follow your original itinerary.
  • You can also change your itinerary at the airport ticket counter or gate. 
  • Same-day confirmed flight changes 
  • You also have the option to change to an earlier or later flight on the same day of travel. This is free of charge for Frontier Miles Elite members and the WORKS ticket holders but chargeable for others (USD 59).
Other Ways to Change or Cancel Your Reservation on Frontier Airlines

If for some reason you’re unable to modify your Frontier Airlines reservations online, you should call Frontier Reservations at 1-844-902-2949.

How to Use Frontier Airlines Flight Credit

If you’ve got a flight credit from a previously cancelled flight, you can use it to make a new booking through the website as explained below. 

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  1. Book your new flight via www.Flyfrontier.com
  2. Select ‘Credit with Frontier’ on the payment screen 
  3. Enter your 6-digit confirmation code
    (same as that from your original booking).
  4. Follow the onscreen prompts to confirm your booking and pay

Note

  • You cannot redeem credits with cash. 
  • The WORKS credits expire 1 year from the date of issue.
  • If the credit is not sufficient, the balance must be paid by credit card.
  • Credits cannot be transferred and must be redeemed only by the passenger in whose name it was issued. 
  • The names on the new and old reservation must match.
  • Credits can only be used once. This means after you’ve used a credit once, there won’t be any value left—even if you don’t use the entire value.

How to Avoid Frontier Airlines Flight Change and Cancellation Fee

Below are a few ways to avoid paying Frontier Airlines change and cancellation fees the next time you book your flight:

  • Take advantage of Frontier’s 24-hour risk-free cancellation policy. This applies to all flights within the United States and allows you to cancel any flight within 24 hours of purchase—provided your flight’s departure is at least 7 days away. 
  • If possible, buy a refundable fare (the WORKS). It’s a little costlier, but you won’t have to pay any change or cancellation fee if your travel plans change. 
  • Earn Elite-level status.
  • Keep an eye on flight schedule changes. After the COVID pandemic, flight changes and cancellations have occurred frequently. You may qualify for a fee waiver or reduction in case of delays, route changes, or flight cancellations. In such a scenario, you will receive an option to change or cancel your flight by email.

Call Frontier Airlines if you need advice on the best way out of a difficult situation.

Frequently Asked Questions on Frontier Airlines Cancellation

That depends on your ticket—and when you purchased it. 

  • If you cancel or change a WORKS ticket, you will not be charged any cancellation fees.
  • If you purchased a ticket within the last 24 hours, you can cancel it free of cost if your flight is at least 7 days away—regardless of what type of ticket it is.
  • If you cancel or change or change a standard ticket at least 60 days before departure, you will not be charged any fee. 
  • If you cancel or change your flight 59 – 7 days before departure, you will be charged USD 39.
  • If you cancel or change your flight 6 days or less before departure (incl. the same day), you will be charged USD 59.

Yes, you can. Below are a few things you should know:

  • A change fee may apply—unless you’re holding a WORKS ticket or you change your flight booking at least 60 days before departure.
  • Itinerary changes are subject to fare differences. 
    • If your new fare is costlier, you must pay the difference.
    • If your new fare is cheaper, the residual value will not hold good after the change. 
  • If you cancel your reservation, you will retain the value of your fare minus the cancellation fee as a travel credit valid for 90 days after cancellation.
  • You don’t have to travel within the 90-day period—but you must use your credit to book within 90 days. 
  • Your travel credit cannot be redeemed for cash.

Frontier Airlines will refund your booking if:

  • You cancel your flight within 24 hours of purchasing it and your flight’s departure is at least 7 days (168 hours) away.
  • Your flight is cancelled and you decide not to catch the alternative flight.
  • You’re holding a refundable (the WORKS) ticket and you ask for a refund via the online refund form.
  • Your ticket was issued between December 22, 2020 and March 31, 2021.
  • You cancel your flight at least 60 days before departure.
  • You cancel an award ticket at least 8 days before departure.

Any special circumstances prevent you from catching your flight—such as the death of a passenger/immediate family member, serious illness, jury duty, etc. (subject to documentary evidence).

In all other cases, a cancelation fee will apply.

Frontier Airlines refund policy allows you to cancel your ticket and get a refund if: 

  • You cancel your ticket within 24 hours of it and your flight departs more than 7 days. 
  • Frontier Airlines cancels your flight and you decide not to catch the new flight offered to you.
  • You’re holding a refundable ticket (the WORKS bundle).
  • Your flight ticket was issued between December 22, 2020, and March 31, 2021.
  • You cancel at least 60 days before your flight’s departure.
  • You cancel an award ticket 8 or more days before departure.
  • Any special circumstances prevent you from catching your flight—such as the death of a passenger/immediate family member, serious illness, jury duty, etc. (subject to documentary evidence).

You can access Frontier Airlines refund form via this link: online refund form
(http://flyfrontier.custhelp.com/app/refund_request)

Frontier Airlines refund phone number is +1-844-902-2949

Frontier Airlines will accept your refund request if you cancel your flight within 24 hours of purchasing your ticket and your flight is at least 7 days away. Frontier will also accept your refund request under the following conditions:

  • Your flight is cancelled by the airline and you decide not to catch the alternative flight.
  • You’re holding a refundable ticket (The WORKS bundle).
  • Your flight ticket was issued between December 22, 2020 and March 31, 2021.
  • You cancel at least 60 days before your flight’s departure.
  • You cancel an award ticket 8 or more days before departure.
  • Any special circumstances prevent you from catching your flight—such as the death of a passenger/immediate family member, serious illness, jury duty, etc. (subject to documentary evidence).

After you provide the proper documentation, Frontier will process your refund within 7 business days of receiving your request. If you paid by credit card, the refund may not reflect immediately due to billing cycle differences. 
WORKS tickets can be cancelled online through the ‘My Trip/Check-In’ page, but you must also fill out and submit the Online Refund Form to receive the refund.

Frontier Airlines ticket refund policy states that you can refund your ticket within 24 hours of purchasing it and your flight is at least 7 days away. You can also claim a refund on your ticket if you’re holding a refundable ticket (the WORKS), or your flight ticket was issued between December 22, 2020 and March 31, 2021, or you cancel at least 60 days before departure, or you cancel an award ticket at least 8 days before departure, or any special circumstances prevent you from catching your flight (and Frontier agrees to refund).

Frontier Airlines’ WORKS bundle tickets are refundable and changeable.
All other tickets are non-refundable.

You can get a refund from Frontier Airlines if you purchased the WORKS ticket bundle, which allows you to change or cancel your ticket. All other tickets are non-refundable unless you qualify for a refund as described in the section titled Frontier Airlines Cancellation Policy.

Yes, Frontier Airlines allows name changes. If you want to change the name on your ticket while retaining your original flight itinerary, you can do it for a fee. You will have to pay a name change fee of USD 75 plus the difference between the fare you paid and the current fare for the itinerary (if any).

If you want to make changes to the date or city, you will also have to pay more (in addition to the name change fee).

You must cancel your ticket before your flight to retain its value, otherwise, it’ll be treated as a no-show and the full value of the ticket will be forfeited. 

If you fail to board your flight, it will be treated as a no-show and most of your ticket’s value will be forfeited. The refunded amount will comprise those parts of the fare, taxes, and fees attributed to the no-show. 

If you cancel the first flight of a round trip online, the remaining part of the trip will automatically be cancelled.

Flight credits for cancelled WORKS flights expire within 1 year of the date of issue. However, they can only be used once—even if you don’t use the entire value of the credit.

That depends on when you cancel your ticket and what type of ticket you’ve purchased (WORKS bundle tickets can be changed free of charge). 

  • If you change a standard ticket 59 to 7 days before departure, you will be charged a change fee of USD 39 per passenger per way. The value of your ticket (minus the change/cancellation fee) will be retained as a travel credit.
  • If you change a standard ticket 6 days or less before departure (incl. same day), you will be charged a change fee of USD 59 per passenger per way. The value of your ticket (minus the cancellation fee) will be retained as a travel credit. 
  • If you change an award ticket 7 days or less before travel, you will be charged a change fee of USD 99, but the fee will be waived if you had booked the award ticket between December 22, 2020 and March 31, 2021. 

If your ticket was issued between August 31 – September 30, 2020, you can change your ticket free of charge once, provided you do it at least 7 days before departure.


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