Delta Airlines Cancellation Policy

If you’ve booked a ticket on Delta and want to cancel it, you must know the provisions of Delta Airlines cancellation policy. This page will clear your doubts on Delta Airlines flight cancellation policy and the conditions under which you can qualify for full refunds. You will know about Delta’s cancellation fees, cancellation process, and how to avoid paying cancellation fees.

Under what conditions can I get a full refund?

You are eligible to cancel your ticket and claim a 100% refund if:

  • You purchase your ticket directly from Delta and cancel it within 24 hours.
  • Delta cancels your flight.
  • Delta delays your flight by more than 90 minutes. 
  • You’ve purchased a refundable fare. 
  • A travel companion dies (or you die). 
  • You’re a Delta Platinum or Diamond Medallion member holding an award ticket. 
  • You receive a sudden military deployment order. 
  • Any special circumstances that prevent you from catching your flight—but solely at Delta’s discretion.

Delta 24-Hour Cancellation Policy

Delta’s 24-hour risk-free flight cancellation policy applies to all tickets purchased directly from Delta Airlines. Under this policy, you can cancel any flight booking within 24 hours—regardless of your fare type. 

Exceptions to the 24-hour cancellation policy

Delta’s 24-hour cancellation policy does not apply to: 

  • Tickets booked from travel agencies 
  • Paper tickets
  • Partially-flown reissued tickets

To cancel a SkyMiles Award ticket, you must contact Delta Reservations.

Delta COVID-19 Cancellation Policy 

Delta Airlines cancellation policy in response to COVID-19 offers additional relaxations to passengers.

  • Delta has waived the change fees for any ticket purchased before April 17, 2020, with a travel date between March 1, 2020 and April 30, 2021, allowing you to rebook up to December 31, 2022. This means you can cancel your ticket and rebook it anytime up to December, 31, 2022.
  • The change fee and award redeposit fee have been eliminated permanently for tickets purchased in 2021 for flights that originate from North America and the Caribbean (except Basic Economy fares purchased after April 30, 2021). This means you can cancel your award ticket and rebook it later—without having to pay any change fee.
  • The change and cancellation fee for award tickets has been waived for travel within the U.S., provided you change or cancel prior to departure. If you cancel an award ticket which expired in 2021, you can now use its unused value for purchasing a new ticket by December 31, 2022 (only the fare difference, if any, will apply). 

Remember, if you cancel a ticket under the COVID-19 travel waiver, you will not be entitled to a full cash or credit card refund—you will get a Delta credit for future use. 

Delta Airlines Cancellation Policy for Medical Reasons

Delta Airlines cancellation policy allows you to cancel your flight booking for medical reasons. This policy applies to passengers who suddenly fall ill before their flight and are unable to travel as a result. However, you must be able to support your reason for cancellation with valid documentation, and you must cancel your flight before it departs.

Delta Airlines Weather Cancellation Policy 

Under Delta Airlines ticket cancellation policy, if your flight is cancelled due to extreme weather conditions, you are allowed to cancel the flight (or the one offered in its place) and get a full refund. 

Delta Airlines Military Cancellation Policy

Delta Airlines military cancellation policy applies to military personnel travelling on Delta Airlines. Under this policy, if military personnel receive a deployment order that prevents them from catching their flight, they are allowed to cancel the flight and receive a full refund. 

Delta Airlines Award Ticket Cancellation Policy 

Under Delta Airlines award ticket cancellation policy, if you cancel an award ticket outside the 24-hour risk-free window, you are entitled to a full of your SkyMiles to your Delta Airlines account. This applies to any award ticket cancelled in 2021. In normal circumstances, you would be charged a fee of USD 150 for redepositing your miles.

Note. Delta award tickets must be cancelled (or changed) at least 72 hours prior to departure. Cancellations and changes made within 72 hours of your flight will result in the forfeiture of your SkyMiles. 

Delta Airlines Flight Change Policy 

Delta Airlines flight change policy allows you to change your flight (date, time, and/or destination) or apply for a refund in the form of an eCredit in certain situations.

Per Delta Airlines change flight policy: 

  • All change and cancellation fees have been waived for flights booked up to March 31, 2021 (incl. Basic Economy).
  • The change fee has been permanently waived for all domestic and international flights originating in North America—except Basic Economy tickets purchased after March 30, 2021 (which cannot be changed or cancelled). 
  • Flights originating outside of North America booked after March 30, 2021, will incur a change fee. Some Basic Economy tickets can also be changed—but for a fee (per the instructions provided on the ticket). 
  • For tickets booked before April 17, 2020, with a travel date between March 2020 and March 2021, the travel date has been extended to December 31, 2022. 
  • You can change your flight to the same destination within the United States departing within 24 hours for a fee (starting USD 75). However, this is free for Diamond, Platinum, and Gold Medallion members. For details, refer to Same-Day Ticket Changes. 
  • If you change an existing reservation, it will apply to all passengers in your booking. 

Delta Airlines Flight Change Policy—North America and the Caribbean

You can change the following tickets (except Basic Economy) at zero change fees

  • Tickets originating in North America to anywhere in the world 
  • Tickets originating in the Caribbean to North America and Mexico

Delta Airlines Flight Change Policy—Outside of North America 

You can change all flights (except Basic Economy) originating outside of North America at zero change fees up to March 30, 2021—and for a fee after March 30, 2021. Some Basic Economy tickets can also be changed—but for a fee (per the instructions provided on your ticket). 

How to Change Delta Airlines Flight

You can change your Delta Airlines flight by phone or online

To change online: 

  1. Go to Delta.com 
  2. Click on My Trips 
  3. Select/enter your: 
    1. Confirmation number, or
      Credit/Debit card number, or
      Ticket Number 
    2. First and last name 
  4. Click on the Find My Trip button
  5. Select the flight you want to change 
  6. Click on Modify Flight
  7. Choose Start Flight Change
  8. Book your new flight 

How to Cancel a flight on Delta Airlines 

The cancellation policy for Delta Airlines allows you to cancel your flight by phone or online.
To cancel online:

  1. Go to Delta.com 
  2. Click on My Trips 
  3. Select/enter your: 
    1. Confirmation number, or
      Credit/Debit card number, or
      Ticket Number 
    2. First and last name 
  4. Click on the Find My Trip button
  5. Select the flight you want to change 
  6. Click on Modify Flight
  7. Choose Start Flight Cancellation
  8. Complete the flight cancellation process

How to Change or Cancel an Award Ticket 

Delta award tickets can be changed by retrieving your reservation on Delta.com, clicking the Modify Flight button, and following the self-explanatory prompts to change or cancel your award ticket. The refund of your mileage can take a couple of hours to show up in your account. 

Delta Airlines Change Fee and Cancellation Fee

Delta Airlines Change FeeDelta Airlines Cancellation Fee
All tickets within the 24-hour risk-free period.Zero change fee—incl. Basic Economy tickets.Zero cancellation fee—all tickets incl. Basic Economy.
Tickets purchased till March 30, 2021.Zero change fee for up to 1 year from the date of purchase—all tickets incl. Basic Economy.Zero cancellation fee—get an eCredit for the value of your ticket for 1 year from the original date of issue.
Tickets purchased before April 17, 2020, with a travel date till March 30, 2021.Zero change fee—rebook up to December 31, 2022 (all tickets incl. Basic Economy).Zero cancellation fee—get an eCredit against your ticket’s value to fly anytime up to December 31, 2022.
Tickets purchased after March 30, 2021, for flights originating within the United States.Zero change fee—excluding Basic Economy tickets.Subjection to cancellation fees—USD 200–500.
Basic Economy tickets and flights originating outside of North America purchased after March 30, 2021.Subject to change fees After 24-hours of purchase: USD 200–500.Within 24 hours of departure: Starting USD 75 (if available)Subjection to cancellation fees—USD 200–500.

How to Avoid Delta Airlines Flight Change/Cancellation Charges

Follow the tips below to save on flight change fees at Delta:

  • Use Delta’s 24-hour risk-free policy. The 24-hour DOT rule applies to all flights within the United States and allows you to cancel any flight within 24 hours of purchase.  
  • Buy a refundable fare. They’re costlier, but you won’t have to pay any change or cancellation fee if your plans change. 
  • Hold a Delta Medallion Elite status. Gold, Diamond, and Platinum Medallion members enjoy special fee waivers on award travels, typically costing USD 150. 
  • Keep an eye on flight schedule changes. You may qualify for a fee waiver or reduction for flight delays exceeding 2 hours, route changes, or flight cancellations. In such a scenario, you will receive an option to change or cancel your flight by email.
  • Call Delta Airlines if you need advice on the best way out if you’re not sure what to do.

How Do I Get a Refund from Delta?

Whether you qualify for a refund depends on when you booked your ticket, your fare type, and how you purchased it. If you qualify for a refund under Delta’s refund policy, you will either receive it directly to your original form of payment or as an eCredit for future use. 

24-hour refunds.  If you cancel your ticket within the 24-hour window, you will automatically receive a refund issued to your original form of payment. You don’t have to anything other than cancel your ticket.

Refundable tickets. If you had purchased a refundable ticket, you must first cancel your ticket and then submit a Delta Refund Request. To qualify for the refund, you must have purchased it by cash, check, or credit card. If want a refund on an unused trip purchase, you must fill out a form for eCredit or refund. 

Nonrefundable tickets. If you had purchased a non-refundable ticket, you cannot apply for a refund. However, you are eligible to receive an eCredit against the value of your ticket after the cancellation fee (if any) is deducted. You will be able to use the eCredit for travel on any Delta flight. 

Exceptions. If a family member or a co-passenger on your booking dies, you can ask Delta for a refund. You will, however, be required provide proof to Delta’s refund department (death certificate). 

Basic Economy tickets. Basic Economy tickets only qualify for refunds and changes within the 24-hour window. If you don’t cancel within the risk-free 24-hour window, you will not be entitled to any refund. 

How to Initiate Your Refund Request on Delta 

If you’re requesting a refund within 24 hours, you can cancel your ticket and request a full refund online via Delta.com. 

  1. Go to the homepage
  2. Log in if you have a Delta account and select My Trips
    If you don’t have a Delta account, select Find My Trips 
  3. Select your trip and click on the Cancel Flight button 
  4. Follow the prompts to submit a Delta refund request 

If you’re requesting a refund after 24 hours

After your risk-free cancellation period is over, you must follow a different channel to make a refund request. 

If you have a refundable ticket, you can submit an online Delta refund request by going to Delta.com and filling out an e-form. If you have a non-refundable ticket, you can follow the same process by going to Delta.com, cancelling your trip, and using the same form to apply for an eCredit.

When cancelling your ticket and applying for a refund, you must enter your name (first and last) and 13-digit ticket number which appears on your confirmation mail or ticket receipt. 

You can also cancel over the phone by calling a Delta representative. If you’re holding an award ticket, call this dedicated phone number+1-844-903-1897 and ask a representative to help you with your refund. 

Tracking Your Delta Refund

After you’ve initiated your refund request, it take up to 7 business days for your refund to get credited to your debit or credit card. Cash purchases typically take up to 20 business days to get processed. To track the status of your refund: 

  • Go to the refund status page 
  • Enter your:
    • Full name
    • Ticket number 
    • Refund request number (sent to you by email) 

Frequently Asked Questions on Delta Cancellation Policy

You can get a full refund after cancelling your flight if:

  • You cancel a ticket you purchased directly from Delta Airlines within 24 hours.
  • Your flight gets cancelled or delayed by more than 90 minutes.
  • Your fare conditions entitle you to a full refund. 
  • A co-passenger on your booking dies.
  • You have an award ticket and you are a Delta Platinum or Diamond Medallion member.
  • A sudden military deployment order prevents you from catching your flight. 
  • Any extraordinary situation prevents you from catching your flight—and Delta agrees.

Delta Airlines cancellation policy allows you to cancel a ticket without penalty in the following situations:

  • You purchase your ticket directly from Delta and cancel it within 24 hours. 
  • Your Delta flight is delayed by 1.5 hours or cancelled. 
  • Your ticket is fully refundable. 
  • Someone in your booking dies. 
  • You cancel an award ticket on an elite status. 
  • You receive a military deployment order. 
  • An emergency situation develops and Delta agrees to your cancellation request.

Yes, Delta Airlines does have a 24-hour cancellation policy and it applies to all types of fares, including non-refundable Basic Economy fares. To be eligible, you must fulfill the following 2 conditions: 

  1. You must purchase your ticket directly from Delta Airlines. 
  2. You must cancel within 24 hours of booking.

Delta’s 24-hour risk-free cancellation policy allows passengers to cancel any Delta Airlines flight within 24 hours if they purchase their ticket directly from Delta Airlines. This policy applies to all types of fares, including non-changeable and non-refundable fares. 

Passengers can cancel their flights online or through Delta’s mobile app. 

After the 24-hour window has passed, Delta Airlines’ change fee can range from USD 75–200 within the United States, whereas Delta Airlines’ change fee for international flights can range from USD 200–500, depending on your fare class and destination. 

Delta Airlines’ change fee (earlier USD 200/ticket) has been eliminated for all domestic and international flights originating from the United States, Puerto Rico, and the U.S. Virgin Islands. This includes flights operated by SkyTeam and codeshare partners but does not apply to Basic Economy fares.

Per Delta Airlines’ change fee waiver, all tickets purchased on or before March 30, 2021—including Basic Economy tickets—can be changed for up to 1 year from the original date of purchase without incurring any change fee. This means if you purchased a ticket on March 30, 2021, you can convert your ticket into an eCredit and use it for travel anytime up to March 29, 2022.

Yes, it is, under certain conditions. Per Delta’s cancellation fee waiver, tickets purchased before April 17, 2020, with a travel date up to March 30, 2021, can be changed or cancelled without any fee—and utilized anytime up to December 31, 2022.

Delta has also waived its cancellation and change fee for award tickets for travel within the United States. Additionally, award tickets purchased in or expiring in 2021 can now be used to purchase a new ticket by December 31, 2022.

If your new flight (i.e., Delta Airlines changed flight) is cheaper than your original flight, the excess amount will be credited to your account as an eCredit which you can redeem later for travelling in the future. 

If you cancel your Delta flight before its departure, the value of your ticket will be credited to your account in the form of an eCredit. However, this does not apply to Basic Economy tickets, which can neither be changed nor refunded after March 30, 2021. 

You can check your eCredit balance and expiry date via delta.com/redeem. 

You can redeem your eCredit for future travel via delta.com/redeem.

If you purchased your ticket on or before March 30, 2021, you won’t have to pay a change fee. The value of your existing flight ticket will be applied to your new flight ticket. Fare differences must be paid for, however. 

However, this waiver does not apply to Basic Economy tickets purchased after March 30, 2021. If your travel originates outside of North America, you will have to pay a change fee for any ticket purchased after March 30, 2021. 

If you booked your ticket before April 17, 2020, and your travel date is between March 2020 and March 2021, you can use your eCredit to travel anytime you wish till December 31, 2022.

You can cancel your Delta Airlines ticket by phone or online via My Trips. Third-party ticket cancellations must be made directly by contacting the party concerned. 

It can take 7 – 30 days for your refund to materialize (if you qualify).

You have the option to book another flight in place of the cancelled flight (at no additional charge) or ask for a refund.

If you booked directly from Delta, you can cancel through My Trips at Delta.com. After clicking on it, enter your name and flight confirmation number in the boxes, click on the Find My Trip button, select the trip you want to cancel, click on the Cancel Flight button, and confirm the cancellation. 

Your refund will be credited to your original form of payment. 

You can cancel a refundable ticket by phone or online. The online facility is only available to you if you purchased your ticket directly from Delta and not a third party. Online cancellations can be made through the My Trips tab (homepage) by entering the name flight confirmation number, selecting the Cancel Flight button, and confirming the cancellation. 

You can also visit a ticket office to apply for a refund.

Cancelling a non-refundable ticket will incur cancellation charges. The cancellation fee will be deducted from the cost of your ticket and the balance amount, if any, will be credited to your account as an eCredit which you can use later to purchase another ticket. This does not apply to Basic Economy tickets, which cannot be cancelled or changed.

Online cancellations can be made through the My Trips tab on the homepage. 

The cancellation fee will depend on your itinerary but typically ranges from USD 200–500. The cancellation fee can change and is indicated on your ticket (under Fare Rules). After you cancel your ticket, you will receive the balance (if any) in the form of an eCredit, per the terms and conditions that apply to your ticket.

If Delta cancels your flight or your flight gets delayed significantly, Delta will either rebook you on an alternative flight or convert your ticket into an eCredit for use in the future. 

You can check your refund status online. If you have any questions, you can call:

  • From the Canada and USA: 800-847-0578 
  • From Atlanta and Georgia 404-715-5417
  • From outside the United States and Canada 404-715-5417 

You can cancel your Delta flight without penalty if you cancel within the 24-hour window. To qualify for a penalty-free cancellation, you must purchase your ticket directly from Delta and cancel within 24 hours. If you meet both these conditions, you are eligible to cancel any type of ticket—even a non-refundable ticket.


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