If you’ve booked a ticket on Delta and want to cancel it, you must know the provisions of the Delta Airlines cancellation policy. This page will clear your doubts about Delta Airlines flight cancellation policy and the conditions under which you can qualify for full refunds. Go through the sections below to learn about Delta’s cancellation fees, the cancellation process, and how to avoid paying cancellation fees.


Can I Cancel & Refund a Delta Flight Ticket Without Any Cancellation Fee?

Delta Airlines cancellation policy for full refunds

The Delta cancellation policy allows you to cancel and refund your ticket without having to pay a cancellation fee if:

  • Your flight qualifies under a COVID-19 fee waiver (explained below).
  • Your Delta Airlines ticket (except Basic Economy) falls under the no-cancellation fee policy:
    • Your ticket is for travel within the United States, Puerto Rico, or USVI.
    • Your flight (incl. joint venture and codeshare partner flights) originates from North America to anywhere in the world. 
    • Your flight is between the Caribbean and the United States/Mexico.
  • You purchase your ticket (any type) directly from Delta and cancel it within 24 hours.
  • Delta cancels your flight.
  • Delta delays your flight by more than 120 minutes
  • You’ve purchased a refundable fare. 
  • The passenger/travel companion dies and you can provide the documentation for it.
  • You’re a Delta Platinum or Diamond Medallion member holding an award ticket
  • You receive a sudden military deployment order (subject to documentary proof).
  • Any special circumstances that prevent you from catching your flight—but solely at Delta’s discretion.

Note. The normal validity period of an eCredit is 1 year but has been extended through December 31, 2023. This means you can use your Delta eCredit to rebook your ticket by December 31, 2023, and travel any time up to December 31, 2024.


Delta COVID Cancellation Policy

What is the Delta airlines cancellation policy for COVID-19?

The Delta flight cancellation policy for COVID has now been made very customer friendly. Regardless of what type of fare you purchase, you will likely be able to cancel your Delta flight without having to pay an exorbitant fee. 

Delta now offers additional relaxation to passengers during the COVID-19 travel waiver period, which expired on April 30, 2021—but with several extended benefits up to December 31, 2022, and beyond.

If you purchased your Delta flight ticket during the COVID travel waivers on or before April 30, 2021:

  • You can cancel any flight ticket (without penalty) before departure, incl. Basic Economy
  • After you cancel your ticket, you will receive an eCredit for the full value of your ticket.
  • You must use your eCredit to rebook your new flight during its validity period, which is typically 1 year after the issue date. 

Important. Delta announced on January 12, 2022, that if you already have an existing eCredit, you will have an additional year to use your eCredit. This means all eCredit holders will now be able to rebook their tickets by December 31, 2023, for travel through 2024.

If you purchased a Basic Economy ticket after April 30, 2021, with a travel date till December 31, 2021 (included):

  • The change fee and award redeposit fee has been eliminated for tickets purchased in 2021 for flights that originate from North America and the Caribbean (excl. Basic Economy fares purchased after April 30, 2021). This means you can cancel your award ticket and rebook it later without having to pay any change fee.
  • The change and cancellation fee for award ticketshas been waived for travel within the U.S., provided you change or cancel prior to the scheduled departure time.
    • If you cancel an award ticket that expired in 2021, you can now use its unused value for purchasing a new ticket by December 31, 2022 (only the fare difference, if any, will apply). 
    • You can cancel a Delta SkyMiles award ticket for flights within the United States without any charges, as long as you cancel prior to departure. 

You can cancel an award ticket originating outside of the U.S for a flat fee of USD 150, regardless of fare type and destination, as long as you cancel at least 72 hours before departure. However, the cancellation fee is waived for SkyMiles Platinum and Diamond Medallion members.

Note. If you cancel a Delta flight due to COVID, you may not be entitled to a full cash or credit card refund you will get a Delta credit (eCredit) for future use.


Delta 24-Hour Cancellation

What is the 24-hour cancellation policy at Delta?

Delta Airlines’ 24-hour risk-free flight cancellation policy applies to all tickets purchased directly from Delta Airlines. Under this policy, you can cancel any Delta flight within 24 hours—regardless of your fare type and obtain a full refund.

Exceptions to the Delta 24-hour cancellation policy

Delta’s 24-hour cancellation policy does not apply to: 

  • Any Delta ticket booked from travel agencies 
  • Paper tickets
  • Partially-flown reissued tickets

To cancel a SkyMiles Award ticket, you must contact Delta Reservations.


Delta Airlines Cancellation Policy for Medical Reasons

Can I cancel a Delta flight due to a medical emergency?

Delta Airlines’ cancellation policy allows you to cancel your Delta flight booking for medical reasons or emergencies. This policy applies to passengers who suddenly fall ill before their flight and are unable to travel as a result. However, you must be able to support your reason for cancellation with valid documentation (i.e., a medical certificate), and you must cancel your flight before it departs.


Delta Weather Cancellation Policy

What is Delta Airlines cancellation policy due to weather?

Under Delta Airlines’ ticket cancellation policy, if your flight is cancelled due to extreme weather conditions, you are allowed to cancel the flight (or the one offered in its place) and get a full refund. 


Delta Airlines Military Cancellation Policy

Delta Airlines’ military cancellation policy applies to military personnel travelling on Delta Airlines. Under this policy, if military personnel receive a deployment order that prevents them from catching their flight, they are allowed to cancel the flight and receive a full refund. 


Delta Award Ticket Cancellation Policy 

Delta award ticket cancellation—can I cancel a Delta award ticket, such as a Delta ticket booked with Miles?

Under the Delta award ticket cancellation policy:

  • Award tickets for travel within the U.S. can be cancelled before departure without any fee.
  • Award tickets originating outside of the United States must be cancelled at least 72 hours prior to departure for a flat fee of USD 150, regardless of your fare type or destination, but the fee is waived for SkyMiles Platinum and Diamond Medallion members.

    Post cancellation, the remaining miles used for booking the flight will be re-deposited back into the account.

Delta Airlines Cancellation Policy for Basic Economy Tickets

About Delta Basic Economy cancellation 

The Delta airlines cancellation policy for Basic Economy tickets states that: 

  • Basic Economy tickets cannot be cancelled or refunded outside of the 24-hour grace period. 
  • Basic Economy tickets purchased on/before April 30, 2021, can be cancelled without penalty before departure. After you cancel your ticket, you will be issued an eCredit for the full value of your booking, which you must redeem to rebook your new flight within the validity period of your eCredit, which has now been extended till December 31, 2023. This allows you to rebook your ticket by December 31, 2023, and complete your travel by December 31, 2024.

Delta Cancellation Fee

How much is the cancellation fee at Delta?

The cancellation fee for Delta will depend on what type of ticket you’ve purchased and when you cancel it. Ticket types include:

  • Basic Economy tickets, which are the most restrictive.
  • Non-refundable tickets, which have some restrictions.
  • Refundable tickets, which are the most flexible.

Remember, you must cancel your ticket before your flight’s departure. The table below presents a snapshot of Delta Airlines’ cancellation policy by fare type and cancellation period, along with the cancellation fees.

Delta Flight Cancellation Fee by Fare Type
Time PeriodBasic Economy TicketsNon-refundable Ticket Originating within North AmericaNon-refundable Ticket Originating outside of North AmericaRefundable/Flex Tickets
Within 24 hours of bookingFree of chargeFree of chargeFree of chargeFree of charge
After 24 hours of bookingNot allowed*Free of charge Remaining ticket value minus a cancellation fee of USD 0-500  Refundable
Within 24 hours of departureNot allowed*Free of chargeRemaining ticket value minus a cancellation fee of USD 0-500  Refundable
* Temporarily allowed if you purchased your ticket on/before April 30, 2021, as long as you cancel before departure and rebook and travel anytime up to December 31, 2022 (due to COVID-19 travel waivers). If you purchased after April 30, 2021, and your travel date is through December 31, 2021, you can make changes to your flight but not cancel it. But if you booked after April 30, 2021, and your travel date is in 2022, you are not allowed to cancel, refund, or change your ticket outside of the 24-hour cancellation window.

Note. When booking a flight with Delta, you’ll typically be offered the following options: 

  • Basic
  • Main (refundable or non-refundable)
  • Comfort+ (refundable or non-refundable)
  • First or Delta One, depending on the aircraft (refundable or non-refundable)

How to Cancel Delta Flight?

How do I cancel a flight on Delta? 

You can cancel a Delta Airlines flight:

  • Byphone
    • Call the Delta office in your city/country
    • Call the travel agent you purchased your ticket from
  • Online or with the Fly Delta mobile app 
  • At a Delta Airlines sales counter

How to Cancel a Delta Flight Online?

Can I cancel a Delta Airlines flight through Delta’s website?

If you purchased your ticket directly from Delta (website, app, call center, or sales office), you can cancel your ticket online as explained below.


A screenshot of the My Trips page to make online flight cancellations at Delta

  1. Go to the official site, Delta.com 
  2. Click on My Trips 
  1. Select/enter your:
    1. Confirmation number, or Credit/Debit card number, or Ticket Number
    2. First and last name 
  2. Click on the search button 🡪
  3. Select the flight you want to cancel
  4. Click on Modify Flight
  5. Choose Start Flight Cancellation
  6. Complete the flight cancellation process

How to Cancel an Award Ticket?

You can cancel a Delta award ticket by logging into your SkyMiles account, retrieving your reservation, clicking the Modify Flight button, and following the self-explanatory prompts to cancel your award ticket. It can take a couple of hours for your refunded Miles to show up in your account.

How to Avoid Paying Delta Cancellation Charges?

Follow the tips below to save on flight cancellation fees at Delta:

  • Use Delta’s 24-hour risk-free policy. The 24-hour DOT rule applies to all flights within the United States and allows you to cancel any flight within 24 hours of purchase.
  • Buy a refundable fare. They’re costlier, but you won’t have to pay any change or cancellation fee if your plans change.
  • Hold a Delta Medallion Elite status. Gold, Diamond, and Platinum Medallion members enjoy special fee waivers on award travels, typically costing USD 150.
  • Keep an eye on flight schedule changes. You may qualify for a fee waiver or reduction for flight delays exceeding 2 hours, route changes, or flight cancellations. In such a scenario, you will receive an option to change or cancel your flight by email.

Delta Airlines Refund 

What is Delta Airlines refund policy?

Whether you qualify for a Delta Airlines refund depends on the specifics of your ticket, i.e., when and how you purchased your ticket and the fare type. If you don’t qualify for a refund under the Delta refund policy, you will receive it in the form of an eCredit for future travel.

  • Free 24-hour cancellations and refunds. If you cancel your ticket (regardless of fare type) within the 24-hour window, you will automatically receive a refund issued to your original form of payment. You don’t have to do anything other than canceling your ticket. After the free 24-hour cancellation window, the refund will depend on the terms of your ticket’s fare type.
  • Refundable tickets. If you purchased a refundable ticket, you can cancel your ticket any time before your flight and receive a full refund. After cancelling your refundable ticket, make an online Delta refund request with the airline.
  • Non-refundable tickets. Non-refundable tickets don’t qualify for a cash refund, but you can get an eCredit for the remaining value of your ticket (minus the applicable cancellation fee, if any). You can redeem the eCredit within its (now extended) validity period to purchase another ticket on a Delta flight.

Under Delta’s cancellation policy for non-refundable tickets:

  • No cancellation fee will apply for tickets that fall under the no-cancellation fee policy (except Basic Economy*), i.e.:
    • Main Cabin and higher tickets for travel within the United States, U.S.V.I, and Puerto Rico. 
    • Main Cabin and higher tickets originating within the U.S. to anywhere in the world, including flights operated by joint venture and codeshare partners. 
    • Main Cabin and higher tickets between the Caribbean and the United States or Mexico.

*Basic Economy tickets for travel on/after January 1, 2022, are not covered under the no-cancellation fee policy and will be subject to cancellation fees/charges starting at USD 99, depending on your itinerary (the fee will be mentioned in the fare rules of your ticket). After cancellation, you will receive the remaining value of your ticket as an eCredit after the applicable cancellation fees/charges are deducted (except for travel originating from Mexico, which cannot be cancelled). 

Basic Economy tickets purchased directly from Delta qualify for refunds only within the 24-hour window. If you don’t cancel within the risk-free 24-hour window, you may not be entitled to any refund unless your ticket falls under a COVID-19 travel waiver, which applies to tickets purchased on or before April 30, 2021, wherein you can make changes to or cancel your ticket in exchange for an eCredit.

  • The cancel fee also stands waived for non-refundable flights originating from outside of the States, with some exceptions. Although most Basic Economy tickets are non-refundable and non-changeable, some tickets originating from Africa, Europe, and other international regions can be changed or refunded for a fee.
    • Tickets for travel originating in India, the Middle East, and Africa can be cancelled for USD 180.
    • Tickets for travel originating within Europe can be cancelled for EUR 150.
    • Tickets for travel originating in the United Kingdom can be cancelled for £150.
    • Tickets for travel originating within South Korea can be refunded to the original form of payment after the applicable cancellation fee is deducted.

Exceptions. If a family member or a co-passenger on your non-refundable booking dies, you can ask Delta for a refund. You will, however, be required to provide proof to Delta’s refund department, such as a death certificate.

  • Delta Cancelled Flight Refund. If Delta cancels your flight and the timing of the alternative flight offered to you doesn’t suit you, you can ask for a full refund.
  • Refund Period. Tickets purchased by credit/debit cards take 7 business days to get processed but can take up to 2 billing cycles to reflect in your account statement. Tickets purchased by cash or check take 20 business days to get processed.

Delta Refund Request

How do I get a refund from Delta?

If you’re requesting a refund within 24 hours, you can cancel your ticket and request a full refund online via Delta.com.

  1. Go to the Delta.com
  2. Log in if you have a Delta account and select Find My Trips
    If you don’t have a Delta account, select My Trips
  3. Select your trip and click on the Cancel Flight button
  4. Follow the prompts to submit a Delta refund request

If you’re requesting a refund after 24 hours, i.e., after your risk-free cancellation period is over, you must follow a different channel to make a refund request, as shown below.

Delta Refund Request
  • If you want to cancel your flight, use this online form and click on the Cancel Flight button to apply for an eCredit.
  • If your flight was delayed or cancelled, or you received a service downgrade, and you want to cancel it and request a refund, use the same online form above, click on the Request Refund button, and fill out the Cancel and Refund Form that shows up on your screen.

When cancelling your ticket or applying for a refund, you must fill out the form(s) completely.

Note

  • After you fill out the form, your request will be processed by a Delta Airlines representative. 
  • It will typically take 7 business days to process domestic debit/credit card purchases but may take up to 2 billing cycles for the refund to reflect on your account statement. 
  • If you purchased your ticket with cash/check, your refund will be processed within 20 business days. 
  • If you qualify for an eCredit, the credit will be added to your Delta.com account and will be accessible within 7 days through your ticket number. 
  • Your refund or eCredit will be issued according to the fare rules and waivers that apply to your ticket.

Alternate Option. You can also cancel over the phone by calling toll-free from the U.S./Canada. If you’re holding an award ticket, call this dedicated phone number +1-800-323-2323 and ask a representative to help you with your refund.

Tracking Your Delta Refund

Tracking Your Delta Refund

A screenshot of Delta Airlines’ Check Refund Status page

You can track the status of your refund as follows: 

  • Go to the refund status page 
  • Enter your:
    • First and last name
    • Ticket/document number 
    • Refund request number (sent to you by email) 
    • Click on the Continue button 

Your refund status will show up on the screen.

Note: After you’ve initiated your refund request, it can take up to 7 business days for domestic refunds to be processed but up to 2 billing cycles to be reflected on your debit/credit card statement. Cash purchases can take up to 20 business days to be processed. 

How to Use Delta Credit from a Cancelled Flight?

You can redeem your Delta eCredit to book a new flight:

  1. Through your SkyMiles Account 
  2. The normal way and pay with eCredits

How to book through Your SkyMiles account

  • Log in to your SkyMiles account
  • Go to your Profile
    Your personal details page will show up
  • Click on Certificates, eCredits & Vouchers under Profile 

You’ll be able to view all your eCredits, unused tickets, and certificates, incl. values and expiry dates

  • Select the box of the voucher you wish to apply for your new booking 
  • Continue with your booking
  • Pay the difference if your new flight is costlier

How to book the normal way and pay with eCredits

  • Book normally as you would through the homepage 
  • Select your preferred flight
  • Confirm the passenger info 
  • Select Use eCredits when selecting your payment method
    Your active credits will appear 
  • Select the eCredit you want to redeem 
  • Complete your booking

Delta Flight Cancellation Compensation

Does Delta offer cancelled flight compensation?

If your Delta flight is in the United States, or it does not depart from an airport in the European Union, U.S. laws do not require airlines to compensate passengers for delayed or cancelled flights. However, you are entitled to compensation: 

  • If you’re “bumped” from an oversold Delta flight in a non-EU airport. 
  • If your Delta flight departing from an airport in the European Union is delayed by 3 hours or more or cancelled, or if you are involuntarily bumped from it. 
Delta Flight Compensation for Denied Boarding (Flights departing from a non-EU airport)
If Delta arranges alternative transportationThe lesser of 200% of the fare or USD 675 to your next stopover/final destination (incl. surcharges and taxes)
If Delta cannot arrange alternative transportationThe lesser of 400% of the fare or USD 1,350 to your next stopover/final destination (incl. surcharges and taxes)
Note. If you qualify for an involuntary denied boarding compensation, you will receive the compensation on the same day and at the place where the boarding denial took place—in cash or by check (immediately negotiable). However, if the alternative transportation is arranged for you before the compensation can be made, you will receive it within 24 hours of the boarding denial, by mail or other means. 

The Delta flight cancellation compensation for flights departing from an EU airport is as follows:

Delta Flight Compensation (Under EC 261 for flights departing from the EU)
Flight Distance Compensation 
Flights less than 1,500kmUp to EUR 250 per passenger
Flights within the EU exceeding 1,500kmUp to EUR 400 per passenger
Non-internal EU flights between 1,500 – 3,500kmUp to EUR 400 per passenger
Non-internal EU flights exceeding 3,500kmUp to EUR 600 per passenger 
Note
The flight compensation above will only apply: 
● To flights departing from an airport in the EU (in addition to a full flight refund). 
● If you were notified of the cancellation less than 14 days before departure.
If you took a replacement flight and your arrival was significantly different compared to the original flight.
● The reason for your flight cancellation was within Delta’s control. 
– No flight compensation will apply: 
● If your flight is departing from outside the EU. 
● If your flight is arriving at any airport in the EU.
● If the cancellation was due to extraordinary circumstances, such as lightning strikes, bad weather, medical emergencies, acts of terrorism or sabotage, etc.
● If you’re informed at least 14 days before departure. If you’re informed 7 – 13 days before departure and the alternative flight departs within 2 hours before and arrives less than 4 hours after your original flight. 
If you’re informed less than 7 days before departure and the alternative flight departs within 1 hour before and arrives less than 2 hours after your original flight.

FAQ’s: Delta Airlines Cancellation Policy

Q. What is Delta Airlines’ cancellation policy in 2022?/Can I cancel my flight and get a full refund?

A. Delta Airlines’ cancellation policy allows you to cancel a ticket without penalty in the following situations:

1) Your flight falls under Delta’s COVID-19 travel waivers
2) Your ticket (excluding Basic Economy) falls under Delta’s no-cancellation fee policy, i.e., it is for travelling within the United States, Puerto Rico, or USVI; or your flight (incl. joint venture and codeshare partner flights) originates within North America to anywhere, or your flight is between the Caribbean and the United States/Mexico.

3) You purchase your ticket directly from Delta and cancel it within 24 hours
4) Your Delta flight is delayed by at least 2 hours or cancelled
5) Your ticket is fully refundable.
6) Someone in your booking dies.
7) You cancel an award ticket on elite status.
8) You receive a military deployment order.

An emergency develops and Delta agrees to your cancellation request.

Q. Does Delta Airlines have a 24-hour cancellation policy?

A. Yes, Delta Airlines does have a 24-hour cancellation policy and it applies to all types of fares, including non-refundable Basic Economy fares. To be eligible for a refund under this policy, you must fulfill the following 2 conditions

1) You must purchase your ticket directly from Delta Airlines. 
2) You must cancel it within 24 hours of booking. 

Q. What is Delta’s 24-hour risk-free cancellation policy?

A. Delta’s 24-hour risk-free cancellation policy allows passengers to cancel any Delta Airlines flight within 24 hours if they purchase their ticket directly from Delta Airlines. This policy applies to all types of fares, including non-changeable and non-refundable fares. 
Passengers can cancel their flights online or through Delta’s mobile app.

Q. Is Delta waiving cancellation fees?

A. Delta will waive your cancellation fees if:

1) Your flight falls under Delta’s COVID-19 travel waiver.
2) You cancel a ticket (excluding Basic Economy) eligible under Delta’s no-cancellation fee policy.
3) You cancel a ticket purchased directly through Delta within 24 hours of purchasing it. 
4) Delta cancels your flight and the new flight offered to you does not suit you and you cancel it.
5) Your flight is delayed by more than 90 minutes and you cancel it. 
6) You cancel a refundable ticket before its scheduled departure.
7) A passenger/co-passenger dies.
8) You’re holding an award ticket and you’re a Delta Platinum/Diamond Medallion member.
9) You suddenly receive a military order of deployment.

Extreme circumstances force you to cancel your flight and Delta approves the cancellation at its discretion.

Q. What will happen if I cancel my Delta Airlines flight?

A. If you cancel your Delta flight before its departure, the value of your ticket will be credited to your account in the form of an eCredit. However, this does not apply to Basic Economy tickets purchased after April 30, 2021, with a flight date in 2022.

Q. How can I check my eCredit?

A. You can check your eCredit balance and expiry date via this link: delta.com/redeem.

Q. How can I redeem my eCredit from Delta?

A. You can redeem your eCredit for future travel via delta.com/redeem.

Q. How to cancel a flight on Delta Airlines?

A. You can cancel your Delta Airlines ticket over the phone or online via My Trips. To cancel by phone, call toll-free within the U.S./Canada or a Delta office in your country. However, if you purchased your ticket from a travel agent or a website, you must contact the source directly.

Q. When will I get my refund?

A. Purchases made by credit cards can take 7 business days and tickets purchased by cash/check can take 20 business days to process if you qualify.

Q. What should I do if my flight gets cancelled?

A. If your Delta Airlines flight is cancelled, you can take the alternative flight offered to you, book another flight in place of the cancelled flight at no additional charge, or ask for a penalty-free refund.

Q. How to cancel Delta reservations within 24 hours?

A. If you booked your ticket directly through Delta Airlines, you can cancel online through Delta.com. Click on the My Trips tab, enter your name and flight confirmation number in the boxes, click on the search button, select the trip you want to cancel, click on the Cancel Flight button, and confirm the cancellation. Your refund will be credited to your original form of payment.

Q. How can I cancel a refundable Delta Airlines ticket?

A. You can cancel a refundable ticket by phone or online. The online option is only available if you purchased your ticket directly from Delta and not a third party. Online cancellations can be made through the My Trips tab (homepage) by entering the name and flight confirmation number, selecting the Cancel Flight button, and confirming the cancellation. To cancel by phone, call toll-free within the U.S./Canada or a Delta office in your country. You can also visit a Delta Sales office to apply for a refund.

Q. How can I cancel a non-refundable Delta Airlines ticket?

A. You can cancel a non-refundable Delta Airlines ticket online via the My Trips tab on the homepage if you purchased your ticket directly from Delta.

Q. What are Delta Airlines’ cancellation fees?

A. The cancellation fee will depend on your itinerary but typically ranges from USD 0–500. The cancellation fee can change and is indicated on your ticket (under Fare Rules). After you cancel your ticket, you will receive the balance (if any) in the form of an eCredit, per the terms and conditions that apply to your ticket.

Q. How can I check my Delta Airlines refund status?

A. You can check your Delta refund status online. If you have any questions, you can call:

1) From the Canada and USA: 800-847-0578 
2) From Atlanta and Georgia 404-715-5417
3) From outside the United States and Canada 404-715-5417

Q. Can I get my money back if I cancel my flight?

A. You can cancel your Delta flight and get your money back without penalty if you cancel within the 24-hour grace period. To qualify for a penalty-free cancellation, you must purchase your ticket directly from Delta and cancel within 24 hours. If you meet both these conditions, you are eligible to cancel any type of ticket even a non-refundable/Basic Economy ticket.

You can also cancel your flight without penalty if:

1) Your flight is covered under Delta’s COVID-19 travel waiver.
2) Your ticket falls under the no-cancellation fee policy (except for Basic Economy tickets).
3) Your flight is cancelled or delayed by more than 120 minutes
4) Your ticket is refundable
5) A passenger in your booking dies
6) You cancel an award ticket on elite status. 
7) You’ve been issued a military deployment order
8) Your ticket falls under Delta Airlines’ COVID-19 travel waiver. 
9) An emergency prevents you from travelling and Delta agrees to your cancellation request.

Q. What is Delta’s No-Show policy?

A. Delta’s No-Show policy requires that all tickets be cancelled prior to departure. Passengers who do not cancel their tickets before departure will lose the value of their ticket, and Delta will cancel all the flights in the itinerary.

Q. Can I refund a non-refundable ticket on Delta?

A. All non-refundable tickets can be cancelled free of charge: 

1) Within the 24-hour grace period, including Basic Economy tickets. 
2) For flights originating within the United States. You will receive the refund as an eCredit, redeemable within 1 year from the original issue date, subject to the fare difference.
3) For flights that fall under Delta’s no cancellation fee policy

Non-refundable tickets originating outside of the United States cannot be fully refunded outside of the 24-hour grace period unless they qualify under Delta’s COVID-19 travel waivers. You will be charged USD 0 – 500 as cancellation fee depending on your itinerary and fare type, after which the balance amount will be refunded as an eCredit for future travel on Delta. 

You may also be eligible for a refund if a co-passenger in your booking or a family member dies, provided you’re able to prove it to the Delta Refunds department with valid documentation.

Q. How much time do you have to cancel a Delta flight?

A. After purchasing your ticket, you have up to 24 hours to cancel a Delta flight without penalty, provided you purchase directly through Delta.

Q. How long before my Delta flight can I cancel?

A. You can cancel your Delta flight ticket for free within 24 hours of purchasing it, provided you purchase it directly from Delta.

Q. How much will I lose if I cancel a flight ticket?

A. According to Delta Airlines’ cancellation policy, if you cancel a non-refundable ticket originating outside of the United States outside of the 24-hour grace period, you will be charged USD 0 – 500 as cancellation fee. The balance amount will be refunded as an eCredit for future travel on Delta. 

According to the flight cancellation policy at Delta, you will lose nothing if you cancel a non-refundable ticket for a flight originating within the U.S. You will be issued a refund in the form of an eCredit, which you must redeem within 1 year from the original issue date, subject to the applicable fare difference.

You will also not lose any money for cancelling a flight that falls under Delta’s no-cancellation fee policy, which applies to all tickets (except Basic Economy): 

1) For travel within the U.S., Puerto Rico, or USVI.
2) Originating from North America to anywhere in the world.
3) Between the Caribbean and the United States/Mexico.

Q. What is Delta SkyMiles’ cancellation policy?

A. Under the Delta SkyMiles cancellation policy: 

You will not be charged any change or redeposit fee if you purchased your ticket in 2021 for flights originating from North America and the Caribbean, except for Basic Economy fares purchased after April 30, 2021. 

You can cancel and use the unused portion of an award ticket that expired in 2021 to purchase a new ticket by December 31, 2022, as long as you pay the applicable fare difference. 
You can cancel without penalty a Delta SkyMiles award ticket for any flight within the United States, as long as you cancel prior to departure. 

You can cancel an award ticket for travel originating outside of the U.S for USD 150, regardless of fare type and destination, provided you cancel at least 72 hours before departure. But this fee is waived if you’re a SkyMiles Platinum or Diamond Medallion member.

Q. Can I cancel my Delta flight online?

A. You can cancel a flight on Delta online if you purchased your ticket directly from Delta. If you purchased your ticket from a third party, you must contact them directly to process your ticket cancellation.

Q. What is the Delta airlines cancellation policy for award tickets?

A. The Delta airlines cancellation policy for award tickets: 

1) Provides a change/redeposit fee waiver on tickets purchased in 2021 for flights originating from North America and the Caribbean, except for Basic Economy fares purchased after April 30, 2021. 
2) Allows you to cancel and use the unused portion of an award ticket that expired in 2021 to purchase a new ticket by December 31, 2022, as long as you pay the applicable fare difference. 
3) Allows you to cancel an award ticket for all flights within the U.S. without paying any penalty, as long as you cancel before departure. 

Allows you to cancel flights originating outside of the U.S. can be cancelled for a flat fee of USD 150, regardless of fare type and destination, as long as you cancel at least 72 hours before departure. However, no cancellation fee will apply for SkyMiles Platinum or Diamond Medallion members.

Q. Delta cancelled my flight; can I get a refund?

A. If Delta cancels your flight and the alternative flight offered no longer suits you, you can cancel it and ask for a full refund.

Q. What is the Delta Main Cabin cancellation policy?

A. Under the Delta Main Cabin cancellation policy, you will not be charged any penalty if you cancel Main Cabin and higher tickets:

1) For travel within the United States, U.S.V.I, and Puerto Rico. 
2) Originating from the United States to anywhere in the world, incl. joint venture/codeshare partner flights. 
3) Between the Caribbean and the U.S./Mexico.

Q. What is the Delta Comfort Plus cancellation policy?

A. The cancellation policy for Delta Comfort Plus tickets allows free cancellations for:

1) All flights originating in North America. 
2) All flights between the Caribbean and the U.S./Mexico.
3) All flights originating outside of North America (for the present).

You will receive a full refund in the form of an eCredit, which you can use to rebook any flight on Delta as long as you redeem the eCredit by December 31, 2023, for travel through 2024.

Q. How can I make a Delta ticket cancellation?

A. You can make a Delta ticket cancellation by phone, online, or with the mobile app if you purchased your ticket directly from Delta, at one of Delta’s sales counters, or through the travel agent you purchased your ticket from.

Q. Can you cancel a Delta flight/can I cancel my Delta flight?

A. You can cancel a Delta Airlines flight within 24 hours of purchasing your ticket through Delta—this applies to all types of tickets, incl. Basic Economy. After the free 24-hour cancellation window, most Main Cabin and higher tickets can be cancelled in exchange for an eCredit for future travel. However, most Basic Economy tickets cannot be cancelled for free outside of the 24-hour window.

Q. Can I cancel Delta flights to Europe?

A. You can cancel Main Cabin and higher Delta flight tickets to Europe without penalty if they originate from the United States. 

However, Basic Economy tickets for travel originating within Europe or UK can be cancelled for EUR 150 or £150 respectively.

Tell me about the Delta Cancel and Refund Form. 

You can use Delta’s Cancel and Refund form to request a refund after your 24-hour risk-free cancellation period is over. To cancel your flight, access the online form and click on the Cancel Flight button to apply for an eCredit.

If you want to cancel your flight and request a refund because your flight was cancelled or delayed, or you received a downgrade of service, go to the same form, click on Request Refund, and then complete the Cancel and Refund Form that appears on your screen.

Q. Will Delta notify me if my flight is cancelled?

A. Yes, if Delta cancels your flight (or delays it), you will be notified at the earliest possible via your mobile device or by email, depending on what contact information you provided to Delta at the time of booking your ticket.

Q. Does Delta pay for a hotel if a flight is cancelled?

A. If your flight is cancelled or delayed/interrupted by more than 4 hours after the scheduled time of 

If your flight is cancelled or delayed/interrupted by more than 4 hours after the scheduled time of 

Departure on the day of travel for reasons other than force majeure, you will be provided overnight hotel accommodation for a single night’s lodging if the delay is between 10pm and 6am, along with free transportation to the hotel if required. 

If hotel accommodations cannot be made available at Delta’s contracted facilities, you will be provided a voucher of up to USD 100 that you can apply toward future travel on Delta.

Q. Does Delta pay for a hotel if a flight is cancelled?

A. If your flight is cancelled or delayed/interrupted by more than 4 hours after the scheduled time of 

If your flight is cancelled or delayed/interrupted by more than 4 hours after the scheduled time of 

Departure on the day of travel for reasons other than force majeure, you will be provided overnight hotel accommodation for a single night’s lodging if the delay is between 10pm and 6am, along with free transportation to the hotel if required. 

If hotel accommodations cannot be made available at Delta’s contracted facilities, you will be provided a voucher of up to USD 100 that you can apply toward future travel on Delta.

Q. Does Delta reimburse for cancelled flights?

A. If Delta cancels your flight and the alternative flight does not suit you, you are entitled to cancel the new flight and apply for a full refund.

Q. Can I rebook a cancelled flight on Delta?

A. Yes, if your Delta flight is cancelled completely (or delayed by more than 30 minutes), you can rebook a new flight that suits your convenience and as many times as you like. After you rebook, your baggage will be re-routed to the new flight selected by you.

Q. Can you cancel a Delta flight within 24 hours?

A. You can cancel and refund any Delta flight free of charge within 24 hours if you booked directly through Delta Airlines. However, if you purchased your ticket from a third party, you will need to check the cancellation terms with them.

Q. Can you cancel Delta flights for free?

A. You can cancel all Delta flights for free within 24 hours of purchase if you booked directly through Delta.

Q. What is the Delta risk-free cancellation period?

A. Delta’s risk-free cancellation period refers to the 24-hour period after you purchase an eligible eTicket. Within this period, you can cancel your ticket and receive a full refund without having to pay any cancellation fees.

Q. How to cancel a Delta flight without penalty?

A. You can cancel any Delta flight ticket without penalty if you purchase directly through Delta and cancel it within 24 hours. 

You will also be able to cancel without penalty in the following cases:

1) Your ticket qualifies under the current COVID-19 travel waiver.
2) Your ticket (except for Basic Economy) qualifies under the no-cancellation fee policy.
3) Your flight is delayed by more than 2 hours. 
4) Your flight is cancelled. 
5) Your ticket is fully refundable. 
6) A co-passenger in the same booking dies. 
7) You have an Elite status and you cancel an award ticket. 
8) You received an order for military deployment. 
9) Due to an emergency, provided Delta agrees.

Q. How do I know if my Delta flight is cancelled?

A. You will receive a notification on your mobile device or email, depending on the contact information you provided to Delta at the time of booking your ticket. Alternatively, you can check it online via My Trips.

Q. How do I cancel a Delta flight?

A. You can cancel a Delta flight by phone, online via My Trips, with the mobile app, at a ticket counter, or through the travel agent you purchased your ticket from.

Q. What happens if Delta cancels my flight?

A. If Delta cancels your flight, you have the option to:

1) Take the alternative flight offered to you, or 
2) Book a different flight that suits you at no additional cost, provided the travel class and destination remain the same, or 
3) Cancel the new flight and ask for a full refund

Q. Can I cancel my Delta flight due to Covid?

A. All flights that fall under Delta’s COVID-19 travel waiver can be cancelled without penalty. After you cancel your flight, you will receive a full refund in the form of an eCredit which you can use to rebook your ticket by December 31, 2023, and travel by December 31, 2024.

Q. Can you cancel a Delta flight booked with miles?

A. Yes, you can cancel a Delta flight booked with miles without being charged any cancellation fees, unless you purchased a Basic Economy fare after April 30, 2021.

Q. What is the Delta cancelled flight policy?

A. According to the Delta cancelled flight policy, if Delta cancels your flight, you have the right to:

1) Take the alternative flight offered to you by the airline at no additional charge,
2) Choose another flight that suits you
3) Cancel the flight offered to you and ask for a full refund

Q. What if my Delta flight is canceled?

A. If your Delta flight is cancelled, you can:

1) Choose to travel on the new flight offered to you by Delta, or 
2) Choose a different flight at no additional cost, as long as you don’t change your fare type and route, or
3) Cancel the new flight and request a complete refund

Tell me about Delta’s free cancellation. 

All Delta flights can be cancelled free of charge within 24 hours of purchase, provided you booked directly through Delta Airlines.

Q. If Delta cancels a flight, do I get a refund?

A. If Delta cancels your flight and the alternative flight offered to you does not suit you, you are within your rights to ask for a refund.

Q. Can I cancel my Delta flight and get a refund?

A. You can cancel any Delta flight for a full refund if you purchase your ticket directly through Delta and cancel it within 24 hours.

Other situations when you can cancel your Delta flight and get a refund are:

1) If your flight falls under Delta’s COVID-19 fee waivers.
2) If your Main Cabin or higher ticket falls under the no-cancellation fee policy.
3) If your flight is cancelled.
4) If your flight is delayed by more than 2 hours. 
5) If you cancel a refundable ticket. 
6) If a co-passenger/passenger dies and it can be proved.
7) If you cancel an award ticket and are a Delta Platinum/Diamond Medallion member.
8) If you are suddenly called for military deployment.
9) If special circumstances prevent you from travelling, provided Delta agrees.

Q. Is Delta charging cancellation fees?

A. Delta is charging cancellation fees for most Basic Economy tickets that don’t fall under the COVID-19 travel waiver. For other tickets, the cancellation fees will depend on the fare conditions of your ticket, your route, and your fare type.

Q. What is the Delta risk-free cancellation?

A. Delta’s risk-free cancellation refers to penalty-free ticket cancellations for tickets cancelled within 24 hours of purchases made directly through Delta Airlines.

Q. Can I cancel a non-refundable flight on Delta?

A. Although non-refundable tickets cannot be refunded for cash, they may qualify for an eCredit for the remaining value of the ticket after the applicable cancellation fee is deducted. 

Non-refundable tickets (except Basic Economy) that fall under the no-cancellation fee policy can be cancelled without penalty, and include:

1) Tickets for travelling within the United States, U.S.V.I, and Puerto Rico. 
2) Tickets originating from the U.S. to any destination in the world.
3) Tickets between the Caribbean and the U.S./Mexico.

Note. Basic Economy tickets for travel on/after January 1, 2022, do not fall under the no-cancellation fee policy and will incur cancellation fees starting at USD 99, depending on the itinerary.

1) After you cancel your ticket (those originating from Mexico cannot be cancelled), the cancellation fees will be deducted and you will receive the balance value as an eCredit.
2) You can still cancel Basic Economy tickets for free within the 24-hour window, or if they fall under a COVID-19 travel waiver, where you’re allowed to cancel your ticket in exchange for an eCredit.

You can cancel some non-refundable tickets originating from outside of the States for a fee such as tickets for travel originating from Africa, Europe, and other international regions.

Q. How do I submit my unused paper tickets to Delta Airlines?

A. You can submit unused paper tickets and flight coupons to Delta Airlines at the following addresses:

By U.S. Postal Service
Delta Air Lines, Inc.
Passenger Refunds
P.O. Box 20537
Atlanta, GA 30320-2537

By Courier
Delta Air Lines, Inc.
Passenger Refunds4th Floor, 700 South Central Avenue
Hapeville, GA 30354

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