Delta Airlines Cancellation Policy

A. Delta Airlines’ cancellation policy allows you to cancel a ticket without penalty in the following situations:

1) Your flight falls under Delta’s COVID-19 travel waivers. 
2) Your ticket (excluding Basic Economy) falls under Delta’s no-cancellation fee policy, i.e., it is for travelling within the United States, Puerto Rico, or USVI; or your flight (incl. joint venture and codeshare partner flights) originates within North America to anywhere, or your flight is between the Caribbean and the United States/Mexico.

3) You purchase your ticket directly from Delta and cancel it within 24 hours. 
4) Your Delta flight is delayed by at least 2 hours or cancelled. 
5) Your ticket is fully refundable.
6) Someone in your booking dies.
7) You cancel an award ticket on elite status.
8) You receive a military deployment order.

An emergency develops and Delta agrees to your cancellation request.

A. Yes, Delta Airlines does have a 24-hour cancellation policy and it applies to all types of fares, including non-refundable Basic Economy fares. To be eligible for a refund under this policy, you must fulfill the following 2 conditions: 

1) You must purchase your ticket directly from Delta Airlines. 
2) You must cancel it within 24 hours of booking. 

A. Delta’s 24-hour risk-free cancellation policy allows passengers to cancel any Delta Airlines flight within 24 hours if they purchase their ticket directly from Delta Airlines. This policy applies to all types of fares, including non-changeable and non-refundable fares. 
Passengers can cancel their flights online or through Delta’s mobile app.

A. Delta will waive your cancellation fees if:

1) Your flight falls under Delta’s COVID-19 travel waiver.
2) You cancel a ticket (excluding Basic Economy) eligible under Delta’s no-cancellation fee policy.
3) You cancel a ticket purchased directly through Delta within 24 hours of purchasing it. 
4) Delta cancels your flight and the new flight offered to you does not suit you and you cancel it.
5) Your flight is delayed by more than 90 minutes and you cancel it. 
6) You cancel a refundable ticket before its scheduled departure.
7) A passenger/co-passenger dies.
8) You’re holding an award ticket and you’re a Delta Platinum/Diamond Medallion member.
9) You suddenly receive a military order of deployment.

Extreme circumstances force you to cancel your flight and Delta approves the cancellation at its discretion.

A. If you cancel your Delta flight before its departure, the value of your ticket will be credited to your account in the form of an eCredit. However, this does not apply to Basic Economy tickets purchased after April 30, 2021, with a flight date in 2022.

A. You can check your eCredit balance and expiry date via this link: delta.com/redeem.

A. You can redeem your eCredit for future travel via delta.com/redeem.

A. You can cancel your Delta Airlines ticket over the phone or online via My Trips. To cancel by phone, call toll-free within the U.S./Canada or a Delta office in your country. However, if you purchased your ticket from a travel agent or a website, you must contact the source directly.

A. Purchases made by credit cards can take 7 business days and tickets purchased by cash/check can take 20 business days to process if you qualify.

A. If your Delta Airlines flight is cancelled, you can take the alternative flight offered to you, book another flight in place of the cancelled flight at no additional charge, or ask for a penalty-free refund.

A. If you booked your ticket directly through Delta Airlines, you can cancel online through Delta.com. Click on the My Trips tab, enter your name and flight confirmation number in the boxes, click on the search button, select the trip you want to cancel, click on the Cancel Flight button, and confirm the cancellation. Your refund will be credited to your original form of payment.

A. You can cancel a refundable ticket by phone or online. The online option is only available if you purchased your ticket directly from Delta and not a third party. Online cancellations can be made through the My Trips tab (homepage) by entering the name and flight confirmation number, selecting the Cancel Flight button, and confirming the cancellation. To cancel by phone, call toll-free within the U.S./Canada or a Delta office in your country. You can also visit a Delta Sales office to apply for a refund.

A. You can cancel a non-refundable Delta Airlines ticket online via the My Trips tab on the homepage if you purchased your ticket directly from Delta.

A. The cancellation fee will depend on your itinerary but typically ranges from USD 0–500. The cancellation fee can change and is indicated on your ticket (under Fare Rules). After you cancel your ticket, you will receive the balance (if any) in the form of an eCredit, per the terms and conditions that apply to your ticket.

A. You can check your Delta refund status online. If you have any questions, you can call:

1) From the Canada and USA: 800-847-0578 
2) From Atlanta and Georgia 404-715-5417
3) From outside the United States and Canada 404-715-5417

A. You can cancel your Delta flight and get your money back without penalty if you cancel within the 24-hour grace period. To qualify for a penalty-free cancellation, you must purchase your ticket directly from Delta and cancel within 24 hours. If you meet both these conditions, you are eligible to cancel any type of ticket even a non-refundable/Basic Economy ticket.

You can also cancel your flight without penalty if:

1) Your flight is covered under Delta’s COVID-19 travel waiver.
2) Your ticket falls under the no-cancellation fee policy (except for Basic Economy tickets).
3) Your flight is cancelled or delayed by more than 120 minutes. 
4) Your ticket is refundable. 
5) A passenger in your booking dies. 
6) You cancel an award ticket on elite status. 
7) You’ve been issued a military deployment order. 
8) Your ticket falls under Delta Airlines’ COVID-19 travel waiver. 
9) An emergency prevents you from travelling and Delta agrees to your cancellation request.

A. Delta’s No-Show policy requires that all tickets be cancelled prior to departure. Passengers who do not cancel their tickets before departure will lose the value of their ticket, and Delta will cancel all the flights in the itinerary.

A. All non-refundable tickets can be cancelled free of charge: 

1) Within the 24-hour grace period, including Basic Economy tickets. 
2) For flights originating within the United States. You will receive the refund as an eCredit, redeemable within 1 year from the original issue date, subject to the fare difference.
3) For flights that fall under Delta’s no cancellation fee policy. 

Non-refundable tickets originating outside of the United States cannot be fully refunded outside of the 24-hour grace period unless they qualify under Delta’s COVID-19 travel waivers. You will be charged USD 0 – 500 as cancellation fee depending on your itinerary and fare type, after which the balance amount will be refunded as an eCredit for future travel on Delta. 

You may also be eligible for a refund if a co-passenger in your booking or a family member dies, provided you’re able to prove it to the Delta Refunds department with valid documentation.

A. After purchasing your ticket, you have up to 24 hours to cancel a Delta flight without penalty, provided you purchase directly through Delta.

A. You can cancel your Delta flight ticket for free within 24 hours of purchasing it, provided you purchase it directly from Delta.

A. According to Delta Airlines’ cancellation policy, if you cancel a non-refundable ticket originating outside of the United States outside of the 24-hour grace period, you will be charged USD 0 – 500 as cancellation fee. The balance amount will be refunded as an eCredit for future travel on Delta. 

According to the flight cancellation policy at Delta, you will lose nothing if you cancel a non-refundable ticket for a flight originating within the U.S. You will be issued a refund in the form of an eCredit, which you must redeem within 1 year from the original issue date, subject to the applicable fare difference.

You will also not lose any money for cancelling a flight that falls under Delta’s no-cancellation fee policy, which applies to all tickets (except Basic Economy): 

1) For travel within the U.S., Puerto Rico, or USVI.
2) Originating from North America to anywhere in the world.
3) Between the Caribbean and the United States/Mexico.

A. Under the Delta SkyMiles cancellation policy: 

You will not be charged any change or redeposit fee if you purchased your ticket in 2021 for flights originating from North America and the Caribbean, except for Basic Economy fares purchased after April 30, 2021. 

You can cancel and use the unused portion of an award ticket that expired in 2021 to purchase a new ticket by December 31, 2022, as long as you pay the applicable fare difference. 
You can cancel without penalty a Delta SkyMiles award ticket for any flight within the United States, as long as you cancel prior to departure. 

You can cancel an award ticket for travel originating outside of the U.S for USD 150, regardless of fare type and destination, provided you cancel at least 72 hours before departure. But this fee is waived if you’re a SkyMiles Platinum or Diamond Medallion member.

A. You can cancel a flight on Delta online if you purchased your ticket directly from Delta. If you purchased your ticket from a third party, you must contact them directly to process your ticket cancellation.

A. The Delta airlines cancellation policy for award tickets: 

1) Provides a change/redeposit fee waiver on tickets purchased in 2021 for flights originating from North America and the Caribbean, except for Basic Economy fares purchased after April 30, 2021. 
2) Allows you to cancel and use the unused portion of an award ticket that expired in 2021 to purchase a new ticket by December 31, 2022, as long as you pay the applicable fare difference. 
3) Allows you to cancel an award ticket for all flights within the U.S. without paying any penalty, as long as you cancel before departure. 

Allows you to cancel flights originating outside of the U.S. can be cancelled for a flat fee of USD 150, regardless of fare type and destination, as long as you cancel at least 72 hours before departure. However, no cancellation fee will apply for SkyMiles Platinum or Diamond Medallion members.

A. If Delta cancels your flight and the alternative flight offered no longer suits you, you can cancel it and ask for a full refund.

A. Under the Delta Main Cabin cancellation policy, you will not be charged any penalty if you cancel Main Cabin and higher tickets:

1) For travel within the United States, U.S.V.I, and Puerto Rico. 
2) Originating from the United States to anywhere in the world, incl. joint venture/codeshare partner flights. 
3) Between the Caribbean and the U.S./Mexico.

A. The cancellation policy for Delta Comfort Plus tickets allows free cancellations for:

1) All flights originating in North America. 
2) All flights between the Caribbean and the U.S./Mexico.
3) All flights originating outside of North America (for the present).

You will receive a full refund in the form of an eCredit, which you can use to rebook any flight on Delta as long as you redeem the eCredit by December 31, 2023, for travel through 2024.

A. You can make a Delta ticket cancellation by phone, online, or with the mobile app if you purchased your ticket directly from Delta, at one of Delta’s sales counters, or through the travel agent you purchased your ticket from.

A. You can cancel a Delta Airlines flight within 24 hours of purchasing your ticket through Delta—this applies to all types of tickets, incl. Basic Economy. After the free 24-hour cancellation window, most Main Cabin and higher tickets can be cancelled in exchange for an eCredit for future travel. However, most Basic Economy tickets cannot be cancelled for free outside of the 24-hour window.

A. You can cancel Main Cabin and higher Delta flight tickets to Europe without penalty if they originate from the United States. 

However, Basic Economy tickets for travel originating within Europe or UK can be cancelled for EUR 150 or £150 respectively.

Tell me about the Delta Cancel and Refund Form. 

You can use Delta’s Cancel and Refund form to request a refund after your 24-hour risk-free cancellation period is over. To cancel your flight, access the online form and click on the Cancel Flight button to apply for an eCredit.

If you want to cancel your flight and request a refund because your flight was cancelled or delayed, or you received a downgrade of service, go to the same form, click on Request Refund, and then complete the Cancel and Refund Form that appears on your screen.

A. Yes, if Delta cancels your flight (or delays it), you will be notified at the earliest possible via your mobile device or by email, depending on what contact information you provided to Delta at the time of booking your ticket.

A. If your flight is cancelled or delayed/interrupted by more than 4 hours after the scheduled time of 

If your flight is cancelled or delayed/interrupted by more than 4 hours after the scheduled time of 

Departure on the day of travel for reasons other than force majeure, you will be provided overnight hotel accommodation for a single night’s lodging if the delay is between 10pm and 6am, along with free transportation to the hotel if required. 

If hotel accommodations cannot be made available at Delta’s contracted facilities, you will be provided a voucher of up to USD 100 that you can apply toward future travel on Delta.

A. If your flight is cancelled or delayed/interrupted by more than 4 hours after the scheduled time of 

If your flight is cancelled or delayed/interrupted by more than 4 hours after the scheduled time of 

Departure on the day of travel for reasons other than force majeure, you will be provided overnight hotel accommodation for a single night’s lodging if the delay is between 10pm and 6am, along with free transportation to the hotel if required. 

If hotel accommodations cannot be made available at Delta’s contracted facilities, you will be provided a voucher of up to USD 100 that you can apply toward future travel on Delta.

A. If Delta cancels your flight and the alternative flight does not suit you, you are entitled to cancel the new flight and apply for a full refund.

A. Yes, if your Delta flight is cancelled completely (or delayed by more than 30 minutes), you can rebook a new flight that suits your convenience and as many times as you like. After you rebook, your baggage will be re-routed to the new flight selected by you.

A. You can cancel and refund any Delta flight free of charge within 24 hours if you booked directly through Delta Airlines. However, if you purchased your ticket from a third party, you will need to check the cancellation terms with them.

A. You can cancel all Delta flights for free within 24 hours of purchase if you booked directly through Delta.

A. Delta’s risk-free cancellation period refers to the 24-hour period after you purchase an eligible eTicket. Within this period, you can cancel your ticket and receive a full refund without having to pay any cancellation fees.

A. You can cancel any Delta flight ticket without penalty if you purchase directly through Delta and cancel it within 24 hours. 

You will also be able to cancel without penalty in the following cases:

1) Your ticket qualifies under the current COVID-19 travel waiver.
2) Your ticket (except for Basic Economy) qualifies under the no-cancellation fee policy.
3) Your flight is delayed by more than 2 hours. 
4) Your flight is cancelled. 
5) Your ticket is fully refundable. 
6) A co-passenger in the same booking dies. 
7) You have an Elite status and you cancel an award ticket. 
8) You received an order for military deployment. 
9) Due to an emergency, provided Delta agrees.

A. You will receive a notification on your mobile device or email, depending on the contact information you provided to Delta at the time of booking your ticket. Alternatively, you can check it online via My Trips.

A. You can cancel a Delta flight by phone, online via My Trips, with the mobile app, at a ticket counter, or through the travel agent you purchased your ticket from.

A. If Delta cancels your flight, you have the option to:

1) Take the alternative flight offered to you, or 
2) Book a different flight that suits you at no additional cost, provided the travel class and destination remain the same, or 
3) Cancel the new flight and ask for a full refund

A. All flights that fall under Delta’s COVID-19 travel waiver can be cancelled without penalty. After you cancel your flight, you will receive a full refund in the form of an eCredit which you can use to rebook your ticket by December 31, 2023, and travel by December 31, 2024.

A. Yes, you can cancel a Delta flight booked with miles without being charged any cancellation fees, unless you purchased a Basic Economy fare after April 30, 2021.

A. According to the Delta cancelled flight policy, if Delta cancels your flight, you have the right to:

1) Take the alternative flight offered to you by the airline at no additional charge,
2) Choose another flight that suits you
3) Cancel the flight offered to you and ask for a full refund

A. If your Delta flight is cancelled, you can:

1) Choose to travel on the new flight offered to you by Delta, or 
2) Choose a different flight at no additional cost, as long as you don’t change your fare type and route, or
3) Cancel the new flight and request a complete refund

Tell me about Delta’s free cancellation. 

All Delta flights can be cancelled free of charge within 24 hours of purchase, provided you booked directly through Delta Airlines.

A. If Delta cancels your flight and the alternative flight offered to you does not suit you, you are within your rights to ask for a refund.

A. You can cancel any Delta flight for a full refund if you purchase your ticket directly through Delta and cancel it within 24 hours.

Other situations when you can cancel your Delta flight and get a refund are:

1) If your flight falls under Delta’s COVID-19 fee waivers.
2) If your Main Cabin or higher ticket falls under the no-cancellation fee policy.
3) If your flight is cancelled.
4) If your flight is delayed by more than 2 hours. 
5) If you cancel a refundable ticket. 
6) If a co-passenger/passenger dies and it can be proved.
7) If you cancel an award ticket and are a Delta Platinum/Diamond Medallion member.
8) If you are suddenly called for military deployment.
9) If special circumstances prevent you from travelling, provided Delta agrees.

A. Delta is charging cancellation fees for most Basic Economy tickets that don’t fall under the COVID-19 travel waiver. For other tickets, the cancellation fees will depend on the fare conditions of your ticket, your route, and your fare type.

A. Delta’s risk-free cancellation refers to penalty-free ticket cancellations for tickets cancelled within 24 hours of purchases made directly through Delta Airlines.

A. Although non-refundable tickets cannot be refunded for cash, they may qualify for an eCredit for the remaining value of the ticket after the applicable cancellation fee is deducted. 

Non-refundable tickets (except Basic Economy) that fall under the no-cancellation fee policy can be cancelled without penalty, and include:

1) Tickets for travelling within the United States, U.S.V.I, and Puerto Rico. 
2) Tickets originating from the U.S. to any destination in the world.
3) Tickets between the Caribbean and the U.S./Mexico.

Note. Basic Economy tickets for travel on/after January 1, 2022, do not fall under the no-cancellation fee policy and will incur cancellation fees starting at USD 99, depending on the itinerary.

1) After you cancel your ticket (those originating from Mexico cannot be cancelled), the cancellation fees will be deducted and you will receive the balance value as an eCredit.
2) You can still cancel Basic Economy tickets for free within the 24-hour window, or if they fall under a COVID-19 travel waiver, where you’re allowed to cancel your ticket in exchange for an eCredit.

You can cancel some non-refundable tickets originating from outside of the States for a fee such as tickets for travel originating from Africa, Europe, and other international regions.

A. You can submit unused paper tickets and flight coupons to Delta Airlines at the following addresses:

By U.S. Postal Service
Delta Air Lines, Inc.
Passenger Refunds
P.O. Box 20537
Atlanta, GA 30320-2537

By Courier
Delta Air Lines, Inc.
Passenger Refunds4^th Floor, 700 South Central Avenue
Hapeville, GA 30354