IndiGo Airlines Flight Cancellation Policy

Flight cancellations can be costly, complicated, and confusing, especially if you don’t know how they work. The IndiGo Airlines flight cancellation policy is easy to understand and passenger-friendly. After going through it, you will know how it works, and what to if you need to cancel your flight (or change it).


What is the IndiGo flight cancellation policy?

Below is a snapshot of IndiGo Airlines cancellation policy. It describes the situations under which you can cancel your flight without penalty and claim a full refund.

  1. You can cancel a domestic flight (without penalty) within 24 hours of booking if it departs at least 7 days later.
  2. If your flight is cancelled by IndiGo, you can decline the alternative flight and claim a refund instead. 
  3. If your flight is cancelled while you’re in transit, you can: 
    1. Claim a partial refund for the unused part of your itinerary and remain at the transit station, or 
    2. Return to your city of origin and claim a refund, or 
    3. Claim a credit for future travel on IndiGo Airlines, 
    4. Rebook on an alternative IndiGo flight at no extra cost (subject to seat availability) 
  4. If your flight is delayed or cancelled and it causes you to miss a connecting flight on the same PNR/booking, you have the right to:
    1. Claim a refund, or 
    2. Request a credit for future travel on IndiGo Airlines, or 
    3. Rebook yourself on an alternative IndiGo flight at no extra cost (subject to seat availability)
  5. You can cancel your flight and claim a full refund if your flight is delayed by at least 2 hours.
  6. You can also cancel your flight and claim a full refund if your flight is advanced (preponed) by at least 1 hour. 

Note. If you purchased your ticket from a travel agency, you will need to contact them directly to cancel it. 

IndiGo Airlines Cancellation Contact Numbers

You can call at the following phone numbers to cancel (or change) your IndiGo flight ticket:

  1. Worldwide +1-844-903-1897 (open 24/7, toll-free in USA and Canada) 
  2. India +91-(0124)-6173838/(0124)-4973838

IndiGo Airlines Flight Cancellation and Refund Rules 

When cancelling a flight, the following rules will apply:

  1. Domestic flights can be cancelled up to 2 hours before departure.  International flights can be cancelled up to 4 hours before departure. After the deadline, the entire amount (except applicable taxes) will be forfeited. 
  2. You can cancel your flight booking: 
    1. By phone to a call center for a fee of INR 250 per person per sector.
    2. Online through the View/Edit Booking option under Manage Bookings at no additional charges other than the applicable charges. 
  3. Refunds will be made to the original form of payment, i.e., if you paid by credit/debit card/bank account/wallet, the refund will be made through the same channel. 
  4. Refunds typically take 7 business days and will be credited to your original form of payment. However, refunds of bookings made through American Express cards will be processed within 21 days from the request date. 
  5. Refunds of bookings made by cash are processed through electronic fund transfers upon submission of a Refund Form at any IndiGo counter at the airport. 
  6. If you don’t receive a refund within the stipulated time frame, you should: 
    1. Contact customer.relations@goindigo.in, or 
    2. Chat with an IndiGo agent through this link 
  7. If you booked from a third party, contact them directly for cancellations and refunds.
  8. Refunds will be made to the person whose name appears on the booking, the person who paid for the ticket, or the travel agent. Refunds to persons not named on the ticket will only be made upon presentation of valid proof that the person is entitled to receive the refund. 

IndiGo Airlines 24-Hour Cancellation Policy 

You can cancel your domestic IndiGo flight booking without penalty if: 

  • You cancel within 24 hours of booking, and
  • You made the reservation at least one week (168 hours) before your flight’s departure

The IndiGo Airlines 24-hour cancellation policy applies to all tickets purchased on domestic sectors within India. 

How to Cancel a Flight Ticket on IndiGo Airlines


IndiGo Airlines booking cancellation 

You can cancel your IndiGo flight ticket by phone, online, or through the travel agent you purchased your ticket from.

  1. For tickets purchased directly from IndiGo Airlines (website, app, ticket counter, or call center), you can cancel by phone or online through Edit Booking. 
  2. For tickets purchased from a travel agent, contact them directly to cancel your flight booking.

Remember to cancel at least 2 hours before departure for a domestic flight, and at least 4 hours before departure for an international flight.

How to Cancel Your IndiGo Flight Booking by Phone

You can cancel your flight booking by phone by calling the IndiGo Airlines Cancellation Contact Numbers, which are:

  1. Worldwide +1-844-903-1897 (open 24/7, toll-free in USA and Canada) 
  2. India +91-(0124)-6173838/(0124)-4973838

Inform the agent that you want to cancel your flight ticket. You will be asked to provide your PNR/booking reference number and name, or your mobile number. Before cancelling your ticket, the agent will inform you of any cancellation charges that apply to your situation. After your ticket has been cancelled, you will receive a notification on your registered mobile number/email address, and the amount will be refunded within the stipulated time.

How to Cancel Your IndiGo Flight Booking Online


IndiGo Airlines online cancellation explained


A screenshot of the IndiGo Airlines online cancellation page 

You can cancel your IndiGo flight booking online if you purchased your ticket directly through IndiGo’s website, mobile app, call center, or ticket office. Refer to the step-by-step instructions below to cancel your flight booking online through the airline’s website. 

  1. Go to GoIndigo.in/Cancellation.html
  2. Click on the Edit Booking tab
  3. Retrieve your flight booking by entering your:
    1. PNR/booking reference number 
    2. Email ID/last name 
    1. Click on the Get Itinerary button 
    2. Select the Cancel Booking option as shown below

      A screenshot of IndiGo Airlines’ Cancel Booking option
    3. Review your itinerary and click on the Finish button to complete your cancellation 

IndiGo Airlines Cancellation Charges


What is the cancellation fee at IndiGo Airlines?

The cancellation fee charged by IndiGo Airlines will depend on your route (domestic or international), type of ticket (standard/Flexi Plus), and when you cancel (up to 3 days or at least 4 days before departure).

Domestic ticket cancellation charges. Unless you’re cancelling your ticket within the 24-hour window, IndiGo Airlines’ domestic flight ticket cancellation charges will depend on what type of ticket you’ve purchased and when you’re cancelling, as shown in the table below:

IndiGo Airlines Domestic Ticket Cancellation Charges(Flights Within India)
                    0 – 3 Days Before Departure              4 or More Days Before Departure
Lite Regular Flexi PlusReturnLite Regular Flexi PlusReturn
INR 3,500*INR 3,500*INR 3,500*INR 3,500*INR 3,000*INR 3,000*INR 500*INR 3,000*
~AED 171.50*~AED 171.50*~AED 171.50*~AED 171.50*~AED 147*~AED 147*~AED 24.50*~AED 147*
~USD 45.50*~USD 45.50*~USD 45.50*~USD 45.50~USD 39*~USD 39*~USD 6.50*~USD 39*
*Or the airfare charges, which happens to be lower. The exact ticket cancellation fee will depend on the cancellation time.

International ticket cancellation charges. IndiGo Airlines’ flight ticket cancellation charges on international routes will depend on your fare type and when you’re cancelling your ticket, as shown in the table below. 

IndiGo Airlines International Ticket Cancellation Charges
                    0 – 3 Days Before Departure              4 or More Days Before Departure
Lite Regular Flexi PlusReturnLite Regular Flexi PlusReturn
INR 6,500*INR 6,500*INR 6,000*INR 6,500*INR 6,000*INR 6,000*INR 1,000*INR 6,000*
~AED 318.50*~AED 318.50*~AED 294*~AED 318.50*~AED 294*~AED 294*~AED 49~AED 294*
~USD 84.50*~USD 84.50*~USD 78*~USD 84.50*~USD 78*~USD 78*~USD 13~USD 78*
*Or the airfare charges, which happens to be lower. The exact ticket cancellation fee will depend on the cancellation time.

IndiGo Airlines Flight Change Policy

IndiGo Airlines’ flight change policy allows you to make changes to your flight booking up to 2 hours before departure for domestic flights and up to 4 hours before departure for international flights. The flight change fee/charges will depend on what type of fare you’ve purchased (Regular/Flexi Plus), and when you’re making the changes (0-3 days or 4-plus days before departure).

Key Highlights 

Below is an overview of the IndiGo Airlines flight change policy.

  1. Tickets booked from April 17 – 30, 2021, for any travel period can be modified without being charged a change fee. 
  2. You can make changes to a domestic flight within 24 hours of booking (without having to pay a change fee) if it departs at least 7 days later.
  3. You can rebook your flight at no additional cost (to the same destination and in the same travel class but at a date and time of your convenience) if: 
    1. Your flight is delayed by at least 2 hours.
    2. Your flight is advanced (preponed) by at least 1 hour. 
  4. You can rebook your flight at no additional cost if you miss a connecting flight because a flight on the same itinerary (with the same PNR) is cancelled or delayed. You can also request a credit for future travel on IndiGo Airlines.

Note. If you purchased your ticket from a travel agency, you will need to contact them directly to make changes to your flight ticket. 

IndiGo Airlines Flight Change Charges 

If you make changes to your IndiGo Airlines flight outside of the 24-hour hour grace period (for domestic flights), you must pay the fare difference between your original and new fare plus a flight change fee. 

On domestic flights within India, the flight change fee is INR 3,500 if you change 0 – 3 days before departure and INR 4,000 if you change your flight 4 or more days before departure, as shown in the table below.

IndiGo Airlines Flight Change Charges—Domestic Flights
0–3 Days Before Departure 4 or More Days Before Departure
INRINR 3,500 + fare difference 3,000 + fare difference 
AED~AED 171.50 + fare difference ~AED 147 + fare difference 
USD~USD 45.50 + fare difference ~USD 39 + fare difference

The flight change charges on international routes follow the same principle. You must pay the fare difference between your original and new fare plus a slightly higher flight change fee. 

The flight change fee on international routes is INR 6,500 if you make the changes 0 – 3 days before departure and INR 6,000 if you make the changes 4 or more days before departure, as shown in the table below.

IndiGo Airlines Flight Change Charges—International Flights
0–3 Days Before Departure 4 or More Days Before Departure
INRINR 6,500 + fare difference 6,000 + fare difference 
AED~AED 318.50 + fare difference ~AED 294 + fare difference 
USD~USD 84.50 + fare difference ~USD 78 + fare difference

What to Do If IndiGo Airlines Changes Your Flight 

If there are any changes to your flight schedule, you will be notified by SMS if you have provided your cellphone number to IndiGo. You will also receive the revised flight itinerary at your registered email address. 

If your flight is delayed by 2 hours or more, or advanced by more than 1 hour, or if you miss a connecting flight on the same booking as a result of this, you are entitled to receive a full refund. Alternatively, you can choose to be rebooked on another flight to the same destination and the same type of fare at no additional charge (subject to seat availability). 

IndiGo Airlines Flight Rebooking Options 

You can change and rebook a domestic flight up to 2 hours before departure, and an international flight up to 4 hours before departure. However, the changes will be subject to any charges and fare differences that apply.

What is IndiGo Plan B?

IndiGo’s Plan B option allows you to change or cancel your flight and get a refund at no additional cost. Plan B is free of cost, and you are eligible to use it if your flight:

  • Has been cancelled
  • Has been postponed by 2 hours or more 
  • Has been advanced by 1 hour or more 

How to use IndiGo’s Plan B


A screenshot of IndiGo’s Plan B page

To avail of IndiGo’s Plan B option: 

  1. Go to the Plan B page
  2. Enter your PNR/booking reference number and Email ID/last name
  3. Click on the Retrieve Booking button
  4. Select Change Flight or Cancel Flight
  5. Follow the prompts to change or cancel your flight

How to Change Your IndiGo Booking Online


A screenshot of IndiGo Airlines’ online Edit Booking functionality 

If you booked your ticket directly from IndiGo Airlines (website, mobile app, ticket counter, or call center), you can change your travel date, time, and/or destination online as explained below. 

  1. Go to GoIndiGo.in 
  2. Click on the Edit Booking tab
  3. Enter the following information to retrieve your flight booking:
    1. Your PNR/booking reference number 
    2. Your Email ID/last name 
    1. Click on the Get Itinerary button 
    2. Follow the on-screen prompts to change your flight booking

Tip. You can also change your flight booking through your mobile app, or by entering your cellphone number, cities, and flight date through the Edit Booking tab. This is especially useful if your PNR/booking reference number is not readily available with you.

Note

  • If you booked from a third party, you will need to contact them directly for ticket changes.
  • Flight ticket changes are subject to a fare difference, if applicable.

Frequently Asked Questions on IndiGo Flight Cancellation and Flight Change Policy

Yes, IndiGo Airlines has a 24-hour flight cancellation policy for domestic flights. Under the policy, you can cancel a domestic flight without penalty if you cancel your ticket within 24 hours of booking and your travel date is at least 7 days away. 

You can cancel a domestic flight up to 2 hours before departure, and an international flight up to 4 hours before departure. If you don’t cancel within this deadline, the entire amount will be forfeited, except refundable taxes. 

If IndiGo Airlines cancels your flight for some reason, you are within your rights to cancel your flight and claim a full refund. 

If your flight is delayed by more than 2 hours or advanced by 1 hour or more, you can cancel it and claim a full refund.

You can cancel your IndiGo flight booking by phone or online. Online cancellations can be made (through Edit Booking) only if you purchase your ticket directly from IndiGo, i.e., through the website, mobile app, ticket counter, or call center. For tickets purchased from a travel agent or an online agent, contact them directly.

The cheapest way to cancel a flight booked directly through IndiGo’s website, mobile app, or call center is online through the Edit Booking option. You can also cancel through IndiGo’s call center, in which case you will be charged a ₹250 fee.

However, if you booked your flight through a travel agent or a website like Skyscanner, you will need to contact them directly to cancel your booking.

If you purchased your ticket through IndiGo’s website, mobile app, or call center and want a refund, apply online through IndiGo’s refund page by entering your PNR/booking reference and Email ID/last name. But if you booked your ticket from a travel agent or a third party, you will need to contact them directly.

If you’re holding a 6E Flex ticket, you can cancel your flight booking without a cancellation fee:

  1. Up to 2 hours before departure for domestic flights.
  2. Up to 4 hours before departure for international flights.

You can also cancel a domestic flight booking without any cancellation fee if: 

  • You cancel within 24 hours of purchasing, and
  • Your travel date is at least 7 days away 

In other cases, a cancellation fee will apply. For details, refer to the section titled IndiGo Flight Change Charges. 

According to the IndiGo Airlines cancellation policy for international flights: 

  • You must cancel your flight at least 4 hours before its departure time.
  • The cancellation charges will typically be up to:
    • INR 6,500 (INR 6,000 for Flexi Plus) if you cancel 0 – 3 days before departure.
    • INR 6,000 (INR 1,000 for Flexi Plus) if you cancel at least 4 days before departure.

You can cancel a domestic flight without penalty if you cancel:

  • Within 24 hours of purchasing it, and
  • Your travel date is at least 7 days ahead

The cancellation charges for domestic flights within India can be up to INR 3,500 if you cancel 0 – 3 days before departure, and up to INR 3,000 (INR 500 for Flexi Plus) if you cancel 4 or more days before departure. 

The cancellation charges for international flights can be up to INR 6,500 (INR 6,000 for Flexi Plus) if you cancel 0 – 3 days before departure, and up to INR 6,000 (INR 1,000 for Flexi Plus) if you cancel at least 4 days before departure. 

If the airfare charges are less than the cancellation charges, the lower charge will apply.

The amount of refund you can get after cancelling your IndiGo flight will depend on your fare conditions and how and when you cancel. In some situations, you are entitled to get a full refund, such as if you cancel a domestic flight within the 24-hour window (and your flight is at least 7 days later); if IndiGo cancels your flight or delays it by more than 2 hours, or advances it by at least 1 hour. 

If you don’t qualify for a refund, the amount refunded will be less the applicable cancellation charges. The cancellation charges for domestic flights (within India) can be up to INR 3,500 if you cancel 0 – 3 days before departure, and up to 3,000 if you cancel at least 4 days before departure (INR 500 for Flexi Plus). 

On international routes, the balance after deducting the cancellation charges will be refunded to you. If you cancel 0 – 3 days before departure, the cancellation charges will be INR 6,500, and INR 6,000 (INR 1,000 for Flexi Plus) if you cancel at least 4 days before departure. 

IndiGo Airlines allows you to cancel a domestic flight within 24 hours of booking and get a full refund, as long as your travel date at the time of booking is at least 7 days later. You can also cancel your flight and ask for a full refund if IndiGo cancels your flight and the alternative flight offered by it doesn’t suit you; if your flight is delayed by more than 2 hours, or if it is advanced by at least 1 hour.

Yes, you will be notified of any changes to your IndiGo flight by SMS (if you have shared your mobile phone number with IndiGo at the time of booking). You will also receive an email at your registered email address. If you have entered an incorrect phone number or email address, you can correct it through Edit Booking (View/Change Booking section) on GoIndiGo.in.

If IndiGo Airlines cancels your flight or delays it by 2 hours or more, you have the right to cancel your flight and ask for a refund. You can also cancel your flight and ask for a refund if IndiGo advances/prepones your flight by 1 hour or more. 

You can cancel your flight booking online (or otherwise) up to 2 hours before departure for domestic flights and up to 4 hours before departure for international flights.

You can cancel (or change) your flight booking by phone, through the website (if you purchased your ticket directly from IndiGo), or through the travel agent you purchased your ticket from. Remember, you must cancel your ticket at least 2 hours before departure for domestic flights and at least 4 hours before departure for international flights. 

If you don’t receive your refund within 7 business, you must contact customer.relations@goindigo.in or chat with an IndiGo agent. Remember, if you had paid using an American Express card, it can take up to 21 days for your refund to get processed. 

You can change the flight date on your IndiGo Airlines ticket by calling IndiGo Airlines or your travel agent if you purchased your ticket from one, or do it online via Edit Booking if you purchased your ticket directly through IndiGo Airlines (website, mobile app, call center, or ticket counter).

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