Norse Cancellation Policy

Norway’s low-cost airline Norse Atlantic Airways offers a flexible cancellation policy tailored to accommodate the needs of various travelers, ensuring peace of mind when booking flights. For all ticket types, there’s a generous window allowing full refunds within 24 hours of purchase, provided the flight’s departure is at least 7 days away. 

Within the 7-day period, Norse cancellation policy becomes more specific: all fares, except Flextra (Economy and Premium), become non-refundable within 7 days of departure. Flextra fare holders, however, enjoy the privilege of converting their tickets into travel credits up until 2 days before the flight. The rules governing ticket cancellations are clearly outlined in the fare conditions, including specific provisions for Flextra fares and scenarios involving flights subject to government approval. 

Travelers have the convenience of canceling their flights online, via phone, or email (support@flynorse.com), though it’s important to note that unused tickets may only be partially refunded, with some government taxes being recoverable. An administrative fee applies to refunds, highlighting the importance of considering travel insurance to mitigate potential losses from unforeseen changes in travel plans.

Major Highlights of Norse airlines Cancellation Policy

Below are the important points to know about Norse cancellation policy:

• All fares (regardless of type) are fully refundable within 24 hours of purchase for flights departing 7 or more days later.
• All fares (except Flextra) are non-refundable within 7 days of departure.
• Only Flextra fares are refundable in the form of a travel credit up to 2 days before departure.
• The fare rules of your ticket will determine whether—and up to when—you can cancel your ticket:
  • As mentioned above, all fares are fully refundable within 24 hours of booking for departures after 7 or more days. They include Economy Light, Economy Classic, Economy Flextra, Premium Light, Premium Classic, and Premium Flextra.
  • The following fares are refundable in the form of a 12-month travel credit until 2 days before departure: Economy Flextra and Premium Flextra. 
  • Within 2 days of departure, even Economy Flextra and Premium Flextra fares are non-refundable.
  • If a flight sold as “Subject to Government Approval” does not receive the required approval and needs to be cancelled, you are entitled to either receive a refund or be rerouted on a comparable flight. 
• You can cancel your flight ticket online via Your Trips, by phone, or by email (support@flynorse.com).
• If you don’t use your ticket, only some of the government taxes are refundable. The balance will be forfeited.
• Refunds are subject to an administrative fee per passenger and flight.
• Purchasing travel insurance can help cover losses if you’re unable to fly.

Norse Air Cancellation Fee

Norse air cancellation fee will depend on your fare type and when you cancel. 

The cancellation fee is nil for:

• All fares cancelled within 24 hours of purchase for flights departing 7 or more days later.
• Economy Flextra and Premium Flextra fares cancelled up to 2 days before departure, with the refund issued as a travel credit with a 12-month validity.

The cancellation fee is 100% of the fare (less applicable government taxes) for: 

• Flights cancelled within 7 days of departure for the following fares: Economy Light, Economy Classic, Premium Light, and Premium Classic. 
• Flights cancelled within 2 days of departure for the following fares: Economy Flextra and Premium Flextra.

Norse Atlantic Refund Policy

Norse airlines refund policy has a structured refund policy catering to the needs of various travelers, with the conditions varying based on the fare type. Read through the policy below to understand your options clearly and plan your travel with Norse Atlantic Airways accordingly.

Refund Policy for Economy Light and Premium Light Fares

• These fares allow you to cancel and receive a refund within 24 hours of booking, provided the flight is booked at least 7 days before departure. After this period, the fare becomes non-refundable.
• Changes to the date or name are allowed for a fee, but the original fare paid is non-refundable outside the 24-hour window.

Refund Policy for Economy Classic and Premium Classic Fares

• Similar to Economy Light and Premium Light, these fares can be cancelled and refunded within Norse 24 hour cancellation of booking for flights that are at least 7 days away. Beyond this window, the fare is non-refundable.
• A lower change fee compared to the Light fares applies for date or name changes, but the fare remains non-refundable after the initial 24-hour period.

Refund Policy for Economy Flextra and Premium Flextra Fares

• These fares offer the most flexibility, with no change fees, though fare differences may apply. Changes are allowed up to 1 hour before departure.
• Bookings can be cancelled and refunded within 24 hours if booked outside of 7 days before departure. After this point, the fare becomes non-refundable if booked within 7 days of departure. However, up until 2 days before departure, the fare is refundable in the form of a travel credit valid for 12 months. Within 2 days of departure, the fare becomes non-refundable.

Additional Norse Airlines Refund Policy Considerations

• All ancillaries and extras are non-refundable unless stated otherwise.
• Rerouting and partial cancellations are not permitted across all fare types.
• In cases where flights are sold as “Subject to Government Approval” and the required approvals are not obtained, passengers are entitled to a refund or rerouting on a comparable flight.

If your booking contains different fare combinations, the most restrictive fare rule will apply to such bookings. 

Norse 24 Hour Cancellation Policy

Norse 24 hour cancellation policy lets you cancel any flight booking within 24 hours from the time of booking and receive a full refund. The application of this policy, however, comes with a stipulation: the booking must be made at least 7 days before the scheduled flight departure. 

Eligibility Criteria. To qualify for the Norse 24 hour cancellation policy, the ticket purchase must be completed directly through the airline’s official channels, such as its website, booking office, or authorized travel agents. The policy applies to all types of fares offered by the airline, ensuring inclusivity for all passengers regardless of the price bracket of their tickets.

Timing Conditions. The cornerstone of the policy is the timeframe within which the cancellation must occur to be eligible for a full refund. According to Norse cancellation policy cancellation must be initiated within 24 hours from the exact time the booking was made. Travelers must note the precise time of booking as this is the reference point for calculating the 24-hour window.

Advanced Booking Requirement. An additional condition is that the flight booking must be made at least seven days before the scheduled flight departure date. This advance booking requirement is instituted to balance the flexibility offered to passengers with the airline’s need to manage its flight occupancy and scheduling efficiently.

Refund Process. For passengers who meet the cancellation criteria, the Norse cancellation policy pledges a full refund of the ticket cost. The refund is processed back to the original method of payment used during the booking. This straightforward refund process aims to minimize inconvenience for passengers, ensuring a hassle-free resolution.

Non-Refundable Fees. While the policy assures a full refund of the ticket price for eligible cancellations, it is important to recognize that certain fees may not be refundable. This typically includes any service or convenience fees charged at the time of booking. Passengers are advised to review their booking details for a breakdown of these fees.

Special Fares. The policy extends to special fare offers with an explicit emphasis that even promotional or discounted tickets are covered. This inclusion ensures that passengers availing of special offers can still benefit from the cancellation policy, reflecting the airline’s commitment to flexible travel options across all fare categories.

Government Taxes. In scenarios where passengers fail to cancel their booking within the prescribed 24-hour window, they may still be eligible for a refund of government-imposed taxes included in the ticket price. This partial refund is subject to the airline’s standard cancellation policy, which outlines conditions beyond the 24-hour window.

Cancellation Method. To initiate a cancellation, passengers must follow the prescribed method outlined by the airline, which generally involves contacting customer service or using the Your trips menu option on the airline’s website. Ensuring the correct procedure is followed is crucial for the cancellation to be recognized and processed under the Norse cancellation policy.

Exceptions and Special Cases. The Norse 24 hour cancellation policy is comprehensive; however, certain ticket types or booking conditions may have specific exclusions or additional terms. For instance, group bookings or tickets booked as part of a package may have distinct cancellation policies. Passengers should inquire directly with the airline or their travel agent for clarity on such exceptions.

Phone Cancellation. Contact Norse Airlines customer service directly. Be prepared to provide your confirmation code and personal details for verification.

In-Person Cancellation. If you’re near an airport or a Norse Airlines ticketing office, you can request a cancellation in person. Ensure you have all the necessary documents with you.

Travel Protection Cover. Norse flight cancellation policy, in collaboration with XCover, offers comprehensive travel protection to ensure a worry-free journey for its passengers. Here’s a brief overview of the key points:

Partnership with XCover. Norse has teamed up with XCover to provide straightforward and hassle-free travel protection. Passengers can add their chosen protection plan to their booking and will receive an email confirmation from XCover.

Protection Options 

• Comprehensive Travel Protection. Covers medical expenses, refunds for flight and other pre-paid travel costs due to injury or illness (including family members), and expenses related to delayed, lost, or stolen baggage and flight delays.
• Trip Cancellation Cover. Provides refunds for flight and other pre-paid costs if the trip is canceled or cut short due to injury or illness (including to family members).

Important Details

• Protection extends to all individuals included in a booking.
• One-way ticket protection lasts for 7 days.
• Minors under 18 traveling alone cannot purchase protection.

Account Activation and Documents

• Passengers need to activate their XCover account to access their documents and details.
• The activation link is sent via SMS or email.

Policy Changes, Cancellations, and Refunds

• A 14-day period is available for Norse cancellation policy and refund requests post-purchase.
• Protection remains valid for rescheduled trips with the same destination and duration. For flight changes that extend the trip, contact Norse Customer Care to update the policy.

Claims Process

• XCover provides a straightforward claim process online.
• The claim process requires document submission and a brief description of the incident.
• Claims are typically resolved within 3 days.

Emergency Assistance

• Policies include 24/7 medical assistance service through XCover Assist, available in multiple languages.

Frequently Asked Questions about Norse Cancellation Policy

Navigating the specifics of travel plans can often lead to questions, especially when it comes to understanding cancellation policies. The FAQs below on Norse Cancellation Policy serve as a crucial resource for passengers looking to grasp the nuances of canceling their flights with Norse Atlantic Airways. This section addresses common queries, providing clear and concise information to ensure travelers can make informed decisions regarding their bookings.