Aside from being costly, flight cancellations can be a real pain. This page brings you up to speed with the nuts and bolts of Spirit cancellation policy and shows you how to cancel your flight and get a refund, plus more.
If you want to cancel your flight, you may qualify for a full refund under Spirit cancellation policy. The conditions under which you can claim a refund are as follows:
- Flight cancellations made at least 60 days before departure qualify for a full refund.
- Flight cancellations within 24 hours of booking for flights departing after 7 days or more qualify for a full refund.
- Flight cancellations by Spirit Airlines qualify for a full refund.
- Flight delays exceeding 2 hours qualify for a full refund.
- A rescheduled flight qualifies for a full refund.
- Cancelling a flight due to COVID-19 qualifies for a full refund/Reservation Credit. This applies to all Spirit flight tickets booked for travel by March 31, 2021 (now over).
- Special circumstances such as death, serious illness, jury duty, etc. qualify for a full refund, subject to documentary evidence and Spirit Airlines agreeing to it.
In all other scenarios, you will be charged a cancellation fee, depending on when you cancel.
Spirit Airlines 24-Hour Cancellations
Under Spirit Airlines 24-hour cancellation policy, you are allowed to cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least 7 days later (i.e., after 168 hours). This policy applies to all types of fares.
Passengers who cancel their flight within 7 days of travel or more than 24 hours after purchasing their ticket will be charged a fee.
Spirit Airlines Cancellation Policy for COVID
Spirit Airlines cancellation policy due to COVID-19 expired on March 31, 2021. Under this policy, all flights on the airlines that had been booked with a travel date of up to March 31, 2021, could have been cancelled free of charge.
However, if you are forced to cancel your flight booking due to COVID-19, or if your doctor advises you against travelling due to a COVID-19-related situation, you must immediately notify Spirit Airlines before your flight departs. Your ticket will likely be converted into a Reservation Credit that you can apply toward future travel. In exceptional circumstances, you may receive a refund.
Spirit Airlines Cancellation Due to Weather
If your flight is cancelled due to severe weather (or reasons outside of Spirit Airlines control), you will need to make your own accommodation arrangements (if required). The airlines will make reasonable efforts to provide information to help you secure accommodations on your own, but will not provide accommodation at its own cost. If your onward journey serves no purpose because your flight was cancelled due to weather, you may be eligible to cancel your flight and apply for a Reservation Credit that you can redeem to travel later.
Spirit Cancellation Fee
Spirit Airlines cancellation fee will depend on when you cancel your ticket, as shown in the table below.
| Spirit Airlines Cancellation Fee | |
| Cancellation Time | Cancellation Fee |
| Within 24 hours of purchase (if purchased at least 7 days before departure) | USD 0 |
| 60-+ days before departure | USD 0 |
| 31 – 59 days before departure | USD 69 |
| 7 – 30 days before departure | USD 99 |
| 0 – 6 days before departure | USD 119 |
| Note. Spirit Airlines cancellations can be made up to 1 hour before departure, subject to a cancellation fee of USD 119. |
Standard Tickets
The cancellation policy at Spirit Airlines for standard tickets states that if you want a full refund, you must either cancel within the 24-hour window or at least 60 days before departure. If you cancel outside of these timelines:
- You will be charged a cancellation fee, depending on when you cancel (see table above).
- Your refund will be issued as a Reservation Credit for future travel on Spirit Airlines.
- The Reservation Credit can only be used by the passenger to whom the credit was issued.
Remember, you can cancel your reservation on Spirit Airlines up to 1 hour before departure, but you’ll be charged for it.
Flex Tickets
If you’ve purchased the Flight Flex add-on, you can make changes to your itinerary once for free, but you can’t cancel it for free. If you do, the standard cancellation charges will apply (as indicated above), depending on when you cancel.
Award Tickets
Spirit cancellation policy for award tickets is similar to that for standard tickets. If you cancel a Spirit Airlines ticket outside the 24-hour window, you will be charged a cancellation fee based on your departure date.
- You will be charged a cancellation fee, depending on when you cancel (see table above).
- Your refund points will be redeposited into your account.
Remember, you can only cancel award tickets by phone.
How to Cancel a Spirit Airlines Flight?
You can cancel a flight on Spirit Airlines in several ways:
- By phone
- Online through My Trips
- Via text on 48763
- Via WhatsApp on 855-728-3555
- Via direct messaging on social media
- Through a Guest Service Agent at the local airport
How to Cancel a Spirit Flight Online?
To cancel your Spirit Airlines flight reservation online:
A screenshot of the My Trips page used to cancel a Spirit flight online
- Go to Spirit.com
- Select My Trips
- On the next page, enter your:
- Last name
- Confirmation code
(a 6-character alphanumeric code that appears in your confirmation email)
- Click on Continue
(you’ll be taken to the Reservation Summary page) - Select Cancel Reservation
You’ll be shown the refund amount with the cancellation fees on the last page.
Spirit Airlines Refund Policy
Spirit Airlines has a simple but strict refund policy. The airline states that it does not offer refundable fares, as it helps keep its fares low for all passengers.
However, you will be entitled to a full refund if:
- You cancel your flight at least 60 days prior to departure.
- You cancel a flight within 24 hours as long as it departs at least 7 days later.
- Your flight is cancelled by Spirit.
- If your flight is delayed by at least 2 hours.
- Your flight is rescheduled and the new flight does not suit you.
- You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence and the airline agrees.
Spirit Airlines Reservation Credit
Spirit Airlines Reservation Credit is the confirmation code you received (by email) when you cancelled your trip. You can use this 6-digit alphanumeric code to buy fares, seats, and bags—as well as purchase vacation packages and pay fees, taxes, etc. You can redeem Reservation Credits online via Spirit.com or by phone, but not through the mobile app.
How to Redeem Your Spirit Airlines Reservation Credit
You can redeem your credits by phone or online to book a flight.
To redeem a Reservation Credit online (to book a new flight):
- Go to Spirit.com
- Enter your trip requirements
- Click on the Search Flights button
- Follow the on-screen prompts to:
- Choose your flight
- Select your bundle
- Enter the passenger details
(your personal details must be the same as those in the cancellation mail) - Select your bags
- Choose your seat and other options
- On the payment page:
- Click on the Redeem A Voucher or Credit option
- Enter your confirmation code in the box
(it is a 6-digit alphanumeric code) - Click on the Go button
- In the Amount to Spend box, enter the required amount (partial or full) for your reservation
- Click on the Apply Credit button
Note. If you need to pay more, enter the additional amount required plus your payment details, and pay
- Follow the on-screen prompts to complete your booking
You will shortly receive a booking confirmation by email, along with your flight details.
If there’s any remaining balance, it will appear as a credit balance for future travel.
Note
- Any Reservation Credit issued between March 2020 and July 27, 2021, can be redeemed on any available flight booked by December 31, 2021.
- You can use your Reservation Credit to make a new booking online or by phone.
- Reservation credits can be:
- Used multiple times till the value is exhausted.
- Used to purchase tickets, seats, baggage, vacation packages, taxes, and fees.
- Used by any passenger listed on the reservation.
- Reservation credits cannot be:
- Redeemed through the mobile app.
- Cannot be redeemed for cash.
- 90-day Reservation Credits must be booked within 90 days of their issue date.
Spirit Airlines Cancellation Phone Number
Below are a few important Spirit Airlines phone numbers.
- Spirit Airlines Cancellation Phone Number
- Guest Service: +1-855-SAVE-555 (+1-855-728-3555) (toll-free)
- Text: 48763
- WhatsApp: 855-728-3555
- Assistance (hearing impaired): 711 (for TTY/TTD)
- Spirit Airlines Vacations: +1-954-698-0125 (Mon-Fri, 8:00am–10pm, EST), incl. holidays
Cancelled Flight Compensation at Spirit Airlines
If your flight departing from an airport in the European Union (EU) is cancelled or delayed, it is covered by the EC 261 law. The EC 261 covers:
- Flight cancellations announced less than 14 days before departure.
- Flight delays exceeding 3 hours.
EC 261 does not cover:
- Flights departing from a non-EU airport.
- Flights disruptions due to extraordinary circumstances over which Spirit has no control—such as bad weather, security threats, medical emergencies, airport strikes (excluding those by airline employees), political unrest, etc.
Cancelled flight compensation applies only to significant flight delays. If Spirit Airlines offers you a replacement flight that gets you to your destination at a similar time as your original flight, you will not be entitled to compensation.
The cancelled flight compensation at Spirit Airlines is as follows:
- For all flights less than 1,500 km, the compensation is limited to EUR 250 per passenger.
- For internal flights within the EU exceeding 1,500 km, the compensation is limited to EUR 400.
- For all non-internal EU flights between 1,500 – 3,500 km, the compensation is limited to EUR 400 per passenger.
- For all non-internal EU flights exceeding 3,500 km, the compensation is limited to EUR 600 per passenger.
Frequently Asked Questions
If Spirit Airlines cancels your flight, you can either take the alternative flight offered to you or ask for a refund.
Spirit Airlines cancellations qualify for a full refund if:
1. You cancel your booking at least 60 days before departure.
2. You cancel within 24 hours of booking and your flight departs after 7 days or more.
3. Your flight is cancelled.
4. Your flight is delayed by more than 2 hours.
5. Your flight is rescheduled and the new flight doesn’t suit you.
6. You cancel a ticket booked for travel by March 31, 2021.
7. Any special circumstances prevent you from catching your flight—such as the death of a passenger/immediate family member, serious illness, jury duty, etc.
If you don’t fall in any of the above-mentioned categories, you will have to pay cancellation charges, depending on when you cancel.
The Spirit flight cancellation policy states that all tickets are non-refundable. However, you can qualify for a full refund if you cancel your flight at least 60 days before departure, or cancel a flight within 24 hours of booking if it departs at least after 7 days.
If Spirit Airlines cancels a flight, you can ask for a refund if the new flight offered by it does not suit you. Flights booked for travel by March 31, 2021 (now over) also qualified for a refund. However, Spirit may (at its sole discretion) allow you to claim a refund on account of death, serious illness, etc.
You can cancel your Spirit Airlines flight without penalty if:
1. You cancel at least 60 days before departure.
2. You cancel within 24 hours and your flight departs after 7 days or more.
3. Spirit cancels your flight.
4. Your flight is delayed by more than 2 hours.
5. Spirit reschedules your flight and the new flight doesn’t suit you.
6. A close family member dies, you fall seriously ill, or you’re called for jury duty, etc.
If you don’t meet these conditions, you’ll be charged a cancellation fee ranging from USD 69 – 119, depending on how early or late you cancel.
Spirit cancellation policy on COVID-19 ended on March 31, 2021. Per this policy, all flight tickets booked for travel by March 31, 2021, could be cancelled and refunded free of charge.
In the current scenario, if you’re unable to travel because you’ve been exposed to COVID-19 or your doctor has advised against travelling due to COVID, you must contact Spirit Airlines immediately by phone, text, WhatsApp, etc., and inform them about your situation. Spirit Airlines will either convert your flight into a Reservation Credit which you can use later for future travel or provide a refund, depending on Spirit’s prevailing policies.
Spirit Airlines’ free flight cancellation option due to COVID-19 ended on March 31, 2021, when all flight tickets booked for travel by this date qualified for free cancellations and changes. Passengers who wish to cancel a flight because they have been exposed to COVID-19 or their doctor advised them not to travel, must contact Spirit Airlines immediately via any of the available options—phone, text, WhatsApp, etc. They will either get a Reservation Credit for future use or a refund, depending on Spirit’s existing policies.
If the airline cancels your flight, you will receive a Reservation Credit that you can use for future travel. However, if this doesn’t suit you, you can contact Spirit and ask for a refund.
Spirit will offer you a Reservation Credit for future travel but have the option to request a refund instead.
Spirit Airlines cancellation fee depends on when you cancel your ticket.
1. The cancellation fee is:
USD 69 if you cancel 31 – 59 days before departure.
USD 99 if you cancel 7 – 30 days before departure.
USD 199 if you cancel 0 – 6 days before departure.
Note: You must cancel at least 1 hour before departure.
2. You will not be charged any cancellation fee if you cancel:
Less than 24 hours after booking and your flight departs at least 7 days later.
At least 60 days before departure.
All Spirit Airlines fares are non-refundable. However, there are some exceptions to this rule, as explained above.
If Spirit Airlines cancels your flight, you will get a Reservation Credit for future travel. Alternatively, you can ask for a full refund.
However, if you cancel your flight and don’t qualify for a refund, you will receive a Reservation Credit after the cancellation fee (USD 69 – 199) is deducted from your booking amount. The cancellation fee will depend on when you cancel your ticket. For cancellation fee details, refer to the section titled Spirit Cancellation Fee.
You can cancel your Spirit Airlines reservation up to 1 hour before your flight’s departure. However, you will be charged a cancellation fee (ranging from USD 69 – 199), depending on when you cancel.
You can cancel your Spirit Airlines reservation via Spirit Airlines website (through My Trips), by SMS (48763), WhatsApp (855-728-3555), direct messaging on social media, by phone (855-728-3555), and at the airport through an agent.
Spirit Airlines Reservation Credit is a travel credit you can use to travel in the future. It is a confirmation code emailed by Spirit Airlines to a passenger when the passenger cancels a trip. It is a 6-digit alphanumeric code that you can use to buy fares, seats, and bags—as well as purchase vacation packages and pay fees, taxes, etc. You can redeem a Reservation Credit online via Spirit.com or by phone, but not through the mobile app. For details, refer to the section on this page titled Spirit Airlines Reservation Credit.
Spirit Airlines Reservation Credits are redeemable by phone or online. The steps have been explained in the section titled How to Redeem Your Spirit Airlines Reservation Credit.
If Spirit Airlines cancels your flight, you can either take the alternative flight offered to you or ask for a refund.
If Spirit cancels your flight at the last minute, you can either opt for the alternative flight offered to you or cancel it and ask for a full refund.
You can check your Spirit flight status by calling Spirit’s office in your city/airport, with the mobile app, or online via the Flight Status tab (on Spirit.com).
You can cancel a flight on Spirit Airlines online through My Trips on the homepage (Spirit.com), by phone, via text (48763), WhatsApp (855-728-3555), or by direct messaging on social media, or at the airport through a Guest Service Agent (costliest).
Medical emergency cancellations are subject to the terms and conditions of your fare. If you book a non-refundable ticket and do not add travel insurance to your reservation, you will be charged a cancellation fee, depending on when you cancel—unless you’re cancelling at least 60 days before departure or within 24 hours of purchasing your ticket for a flight that departs at least 7 days later.
However, if a passenger dies before or during travel, Spirit will refund the unused value of the ticket upon submission of a copy of the death certificate to Spirit’s Guest Relations Department.
If Spirit Airlines cancel your flight, you can opt for the alternative flight offered to you or request a refund.
You can cancel your Spirit Airlines credit card by calling Spirit’s Guest Relations Department.
If you’ve booked a non-refundable fare without purchasing travel insurance, cancellations and refunds will be subject to the terms and conditions of your ticket. However, Spirit may make an exception if a passenger dies, and refund the unused value of the ticket upon submission of the passenger’s death certificate.
You will not be charged any cancellation fee if you cancel at least 60 days before departure, or purchase a ticket at least 7 days before your flight and cancel it within 24 hours. In all other cases, you will be charged a cancellation fee ranging from USD 69 – 199, depending on when you cancel. The balance amount will be refunded either to your original form of payment or as a Reservation Credit that you can redeem toward future travel.
If Spirit Airlines cancels your flight, you can either take the next flight offered to you or ask for a refund if the flight doesn’t suit you or serve your purpose any longer.
If your flight is cancelled by Spirit, you can either choose to take the next available flight offered to you or ask for a refund.
Yes, you can cancel a flight on Spirit Airlines as long as you do it at least 1 hour before departure. However, you will need to pay the applicable cancellation fee, depending on when you cancel. If you’re cancelling at least 60 days before departure or within the 24-hour window, you cancel free of charge.
The cancellation policy due to the death of a passenger before or during travel allows the next of kin to obtain a refund on the unused portion of the deceased passenger’s ticket. To process the request, the next of kin must submit a copy of the death certificate to Spirit’s Guest Relations Department.
The easiest way to cancel your Spirit Airlines membership is online. To can cancel your Spirit Saver$ Club membership, go to Spirit.com, click on the Sign-in link on the top right side of your screen, enter your log-in details, and follow the on-screen prompts to cancel your membership. After completing the steps, you will see a confirmation message telling you that your membership has been cancelled. You will also receive an email within 24 hours, confirming the cancellation.
After you cancel your membership, the benefits will no longer be available to you.
Barry Goins says:
Thanks to your blog on Spirit Airlines cancellation policy, I was able to cancel my flight by phone within 24 hours and receive a full refund within 2 days. Didn’t know Spirit had such efficient and helpful agents!
Norman Pettway says:
I fell ill just 2 days before my flight and was seriously worried. I google searched for Spirit Airlines refund policy, read your blog, called Spirit, and cancelled my flight. If I hadn’t known about this, I would have lost a lot of money for nothing!
martil says:
I’ve been flying Spirit for long but didn’t have a clue about Spirit’s cancellation policy for refund within 24 hours. I’m so glad you explained it on your website, I was able to put the policy to good use just last week due to a sudden change of plans.