ITA Airways Cancellation Policy

ITA cancellation policy allows you to cancel and refund your flight fully or partially, depending on the circumstances. If your flight is cancelled or delayed by more than 5 hours, you can either change your itinerary or refund your ticket without penalty. And if a flight departing from an airport in the EU is cancelled or delayed by 3 hours or more due to reasons within ITA’s control, you are entitled to compensation, depending on your flight distance and the length of the delay.

The major highlights of ITA Airways cancellation policy are as follows:

• If your flight is cancelled or delayed by at least 5 hours, you have the option to:
  • Rebook, reroute, or change your itinerary to reach your original destination or return to the point of origin of your trip on a suitable flight no later than 2 weeks before or after the cancelled or delayed flight’s date. If you’re changing your reservation within 2 weeks after the cancelled flight’s date and the same class of travel is not available, your fare may be repriced.
    or 
  • Change your destination (once only) within 1 month of the new flight’s schedule. Only domestic-to-domestic and international-to-international destination changes are permitted and may include fare repricing if the same travel class is not available (no refund will be provided if the new fare is lower).
    or
  • Obtain a 100% refund of your ticket (without penalty) per the EC261/2004 Regulation.
    
• If a flight departing from an airport in the European Union is cancelled or delayed by at least 3 hours due to reasons within the airline’s control, you will be additionally entitled to compensation based on Regulation EC261/2004. However, no compensation will be due if your flight is cancelled due to extraordinary circumstances beyond ITA’s control, such as bad weather, airport strikes/closure, suspension of flights, etc.
• If you can’t travel because of illness before your journey starts, you can (subject to presenting a valid medical certificate):
  • Request ITA Airways to extend your travel date (incl. that of any travel companions on your booking, incl. a pet and/or ancillary services already booked) by no more than 3 months from your medical certificate’s date. If no seat is available on your rebooked flight, you will only have to pay the difference in fares.
    or
  • Obtain a penalty-free refund
• If you can’t travel because of illness after starting your journey, you can (subject to presenting a valid medical certificate):
  • Extend your travel date (incl. that of any travel companions on your booking, incl. a pet and/or ancillary services already booked) by no more than 3 months from your medical certificate’s date. However, you may be required to pay the difference in fares if no seat is available in the same service class on your rebooked flight, or
  • Obtain a penalty-free refund of the unused part of your ticket. 
• In case of the passenger’s death during the trip, the person(s) travelling with the passenger can (subject to presenting a valid death certificate):
  • Extend the travel date of your ticket(s) by up to 45 days from the date of death or have the minimum stay condition removed, or
  • Refund the ticket fully or partially 
• In case of the death of a passenger’s first-degree relative, partner, or spouse travelling with the passenger within 10 days before the travel date, the passenger can (subject to presenting a valid death certificate):
  • Extend the travel date by up to 45 days from the date of death or have the minimum stay condition removed, or
  • Refund the ticket fully or partially 
• You can cancel a ticket to/from the United States within 24 hours of ticketing and get a 100% refund, provided you purchase your ticket at least 7 days (168 hours) prior to departure.
• Cancellation and refund requests for tickets purchased through travel agents must be taken up directly through the source of purchase.

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ITA Airways 24 Hour Cancellation

If you buy a ticket to or from the United States at least 1 week (168 hours) before departure, you can cancel it within 24 hours of ticketing and obtain a full, penalty-free refund to your original payment method. This cancellation policy applies to all tickets, incl. non-refundable ones.

ITA Airlines Cancellation Policy For Illness

ITA Airways’ cancellation policy because of a passenger’s illness before or after starting a journey allows the passenger to either extend the travel date or obtain a 100% refund without penalty.

If a passenger is unable to fly because of illness before or after starting the journey, the passenger has the option to (after presenting a valid medical certificate): 

• Extend the travel date (or the ticket’s validity period) based on the medical certificate till the passenger is ready to travel from the same starting point from which the fare was purchased. However, the new travel date must be within 3 months from the medical certificate’s date if the trip includes one or more stopovers and also includes ancillary services, family members, companions, and/or pets in the same flight booking. If no seat is available in the previously purchased service class, the passenger must pay the applicable fare difference, or 
• Ask for a penalty-free refund of the unused portion of your flight ticket 

ITA Airways Cancellation Policy Because of Death of Passenger/Spouse/Partner/ Relative

If a passenger dies during the journey, the travelling companions of the deceased passenger can: 

• Extend their travel date by up to 45 days from the date of the death and/or delete the minimum stay condition, or
• Obtain a full or partial refund without penalty

If a passenger’s first-degree relative, spouse, or partner dies within 10 days before the travel date or during the trip, the passenger can:

• Extend the travel date by up to 45 days from the date of bereavement as explained above, or 
• Obtain a full/partial refund of your ticket without penalty 

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How to Cancel an ITA Airways Flight?

You can cancel your ITA Airways flight booking: 

• By phone
• Through an ITA Airways ticket office 
• Through your travel agent 

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How to Place an ITA Airways Refund Request?

You can place a refund request on the official website of ITA Airways:

• From Italy – 1-800 936090 Mon – Friday: 9am to 8pm, Saturday, Sunday, and Holidays: 9am to 5pm 

• Travel Agency Bookings Through your travel agent 

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ITA Airways Refund Policy

The ITA Airways refund policy is determined by the fare rules of your ticket at the time of purchase. The major highlights of ITA’s refund policy are as follows:

• The person who paid for the ticket or the ticket holder will be eligible for a refund. 
• If a ticket is purchased by someone other than the ticket holder, ITA will refund the ticket to that person only upon the presentation of proper documentation. 
• Except in the case of lost tickets, the person who holds the ticket or has purchased it will be eligible for a refund only after returning all the unused flight coupons to ITA Airways. 
• For unused tickets (incl. non-refundable tickets purchased through promotional offers), the taxes and charges levied by government authorities will be refunded as permitted under the law. 
• For partially used tickets, the refund amount will be in proportion to the taxes and charges on the non-flown portion of the flight segment. 
• Tickets issued by ITA Airways or any of its authorized agencies can be refunded up to 30 days after the expiration date unless any restriction is placed by the fare rules of your ticket. 
• If you purchased your ticket through an authorized agent, the refund will be made by the authorized agent using the same currency and method of payment that was used for purchasing the ticket. 

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Compensation for Cancelled Flights

If your flight (departing from an airport in the EU) is cancelled or delayed by more than 3 hours, you are entitled to choose any one of the following options:

1. Obtain a 100% refund of your flight ticket and, if there’s a connecting flight, take a return flight to your departure airport at the earliest possible
2. Take the next available flight to your destination at no additional cost, or
3. Take another convenient flight at a later date when available (at no additional cost), provided it’s under comparable carriage conditions 

You may still qualify for compensation if you choose to take another flight and it reaches your destination late compared to your original flight. 

The amount of compensation for cancelled/delayed flights under the EC261/04 Regulation is as follows:

• EUR 250 for flight distances up to 1,500km or less
• EUR 400 for flight distances within the EU that are more than 1,500km
• EUR 400 for flight distances for all other flights between 1,500 – 3,500km
• EUR 600 for flight distances of more than 3,500km 

Exceptions. No compensation may be due to you if:

• ITA informed you of the cancellation more than 14 days prior to departure
• The flight cancellation was due to “extraordinary circumstances” beyond ITA Airways’ control
  (strike by air traffic controllers, adverse weather, airport closure, flight suspension, mobility restrictions, etc.)
• You were informed of the cancellation 14 – 7 days before departure and offered another flight scheduled to:
  • Depart within 2 hours before your original flight’s departure time 
  • Land at your final destination within 4 hours after your original flight’s arrival time
• You were informed within 7 days before your original flight’s departure and offered another flight scheduled to:
  • Depart within 1 hour before your original flight’s departure time 
  • Land at your final destination within 2 hours after your original flight’s arrival time

How to apply for compensation. To apply for compensation or request reimbursement for any expenses incurred by you, you will need to send an email to complaints@ita-airways.com. An ITA team member will inform you whether or not you are entitled to any compensation and/or reimbursement.

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Frequently Asked Questions