Cancelling a flight is never a pleasant task, especially when you’re not sure how much it will cost you to cancel your ticket. The Saudia ticket cancellation policy allows you to cancel your ticket with or without a fee, depending on your travel class, fare type, route, and when you cancel your ticket.
*Exception. If you’re travelling from the United States to another country and are denied boarding:
Note
You will not be entitled to boarding denial compensation if:
Does Saudi Arabian Airlines have a 24-hour cancellation policy?
Saudia has a 24-hour flight cancellation policy for flights to or from the United States. This policy allows you a full refund (without penalty) if you purchase your ticket directly from Saudia (website, call center, or sales office) at least 7 days before departure and cancel it within 24 hours. Saudia’s 24-hour cancellation and refund policy apply to all types of tickets, including non-refundable fares like Basic Economy/Saver fares.
If you were unable to fly to due a suspected COVID-19 infection or if you were infected by it 2 weeks (14 days) before or after your travel date and have valid documentary evidence to prove this, you have the following options:
Note. This travel waiver applies to all domestic flights and international flights that originate from Saudi Arabia.
Due to the COVID-19 situation, Saudia has extended the tier miles validity for Alfursan Silver and Gold members till December 31, 2022. Plus, the validity of reward miles due to expire by December 31, 2021, has been extended till December 31, 2022. All other terms and conditions will remain unchanged.
How do I cancel my Saudi Arabian Airlines ticket and get a refund?
To avoid a no-show penalty, you must cancel your ticket before your flight’s departure. You can cancel your flight and apply for a refund in any of the following ways:
If your flight is cancelled or you fall ill and are unable to catch your flight, call 920022222.
If you purchased your ticket directly from Saudia (website/app, sales office, or call center), you can cancel your ticket and apply for a refund as follows:
Note
How to refund an Electronic Miscellaneous Document (EMD) online?
You can refund an EMD online by submitting your claim via this link. EMD refunds are subject to the following conditions:
Note
What is the Saudi Airlines refund policy?
Note. Saudia may reject your refund request if you submit it after the expiration of your ticket.
What is Saudi Arabian Airlines’ cancellation fee?
The cancellation fee charged by Saudia will depend on your travel class, fare type, route, and when you cancel, as shown in the tables below.
Cancellation Fee for Economy Class: Between Saudi Arabia and North America | |||||||
Basic (V/N/T) | Semi-Flex(Q/L/H/K) | Flex(M/B/E/Y) | |||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | SAR400 | SAR1,000 | SAR200 | SAR550 | Free | SAR300 |
Child | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
Infant | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | Forfeited | Forfeited | 30% or SAR600* | 30% or SAR600* | 25% or SAR600* | 25% or SAR600* |
Child | Forfeited | Forfeited | 30% or SAR450* | 30% or SAR450* | 25% or SAR450* | 25% or SAR450* | |
Infant | Forfeited | Forfeited | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for Business Class Fares: Between Saudi Arabia and North America | |||||||
Basic (I) | Semi-Flex(C/D) | Flex(J) | |||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | SAR600 | SAR800 | SAR400 | SAR500 | Free | SAR300 |
Child | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | ||
No Show Fee | Adult | Forfeited | Forfeited | 30% or SAR900* | 30% or SAR900* | 25% or SAR900* | 25% or SAR900* |
Child | Forfeited | Forfeited | 30% or SAR670* | 30% or SAR675* | 25% or SAR675* | 25% or SAR675* | |
Infant | Forfeited | Forfeited | Free | Free | Free | Free | |
Hand Bag (26.4lb) | |||||||
* Whichever is higher |
Cancellation Fee for First Class Fares: Between Saudi Arabia and North America | |||||
Semi-Flex(A/)) | Flex(F) | ||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | Free | SAR800 | Free | SAR600 |
Child | Free | Nil | Free | Nil | |
Infant | Free | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | 30% or SAR1,500* | 30% or SAR1,500* | 25% or SAR1,500* | 25% or SAR1,500* |
Child | 30% or SAR1,125* | 30% or SAR1,125* | 25% or SAR1,125* | 25% or SAR1,125* | |
Infant | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for Business Class Fares: Between Saudi Arabia and The Middle East | |||||||
Basic (I) | Semi-Flex(C/D) | Flex(J) | |||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | SAR300 | SAR350 | SAR250 | SAR300 | Free | SAR200 |
Child | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
Infant | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | Forfeited | Forfeited | 30% or SAR600* | 30% or SAR600* | 25% or SAR600* | 25% or SAR600* |
Child | Forfeited | Forfeited | 30% or SAR450* | 30% or SAR450* | 25% or SAR450* | 25% or SAR450* | |
Infant | Forfeited | Forfeited | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for First Class Fares: Between Saudi Arabia and The Middle East | |||||
Semi-Flex(C/D) | Flex(J) | ||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | Free | SAR850 | Free | SAR650 |
Child | Free | Nil | Free | Nil | |
Infant | Free | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | 30% or SAR1,200* | 30% or SAR1,200* | 25% or SAR900* | 25% or SAR900* |
Child | 30% or SAR900* | 30% or SAR900* | 25% or SAR350* | 25% or SAR350* | |
Infant | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for Economy Class: Between Saudi Arabia and Asia | |||||||
Basic (V/N/T) | Semi-Flex(Q/L/H/K) | Flex(M/B/E/Y) | |||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | SAR200 | SAR500 | SAR150 | SAR250 | Free | SAR200 |
Child | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
Infant | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | Forfeited | Forfeited | 30% or SAR400* | 30% or SAR400* | 25% or SAR400* | 25% or SAR400* |
Child | Forfeited | Forfeited | 30% or SAR300* | 30% or SAR300* | 25% or SAR300* | 25% or SAR300* | |
Infant | Forfeited | Forfeited | Free | Free | Free | Free |
Cancellation Fee for Business Class Fares: Between Saudi Arabia and Asia | |||||||
Basic (I) | Semi-Flex(C/D) | Flex (J) | |||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | SAR450 | SAR500 | SAR300 | SAR400 | SAR400 | |
Child | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
Infant | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | Forfeited | Forfeited | 30% or SAR600* | 30% or SAR600* | 25% or SAR600* | 25% or SAR600* |
Child | Forfeited | Forfeited | 30% or SAR450* | 30% or SAR450* | 25% or SAR450* | 25% or SAR450* | |
Infant | Forfeited | Forfeited | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for First Class Fares: Between Saudi Arabia and Asia | |||||
Semi-Flex(A/P) | Flex(F) | ||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | Free | SAR850 | Free | SAR650 |
Child | Free | Nil | Free | Nil | |
Infant | Free | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | 30% or SAR1,200* | 30% or SAR1,200* | 25% or SAR1,200* | 25% or SAR1,200* |
Child | 30% or SAR900* | 30% or SAR900* | 25% or SAR900* | 25% or SAR900* | |
Infant | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for Economy Class Fares: Between Saudi Arabia and Europe | |||||||
Basic (V/N/T) | Semi-Flex(Q/L/H/K) | Flex (M/B/E/Y) | |||||
Action | Passenger | < 2 Days | < 2 Days | < 2 Days | < 2 Days | < 2 Days | < 2 Days |
Refund Fee | Adult | SAR250 | SAR1000 | SAR150 | SAR550 | Free | SAR300 |
Child | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
Infant | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | Forfeited | Forfeited | 30% or SAR600* | 30% or SAR600* | 25% or SAR600* | 25% or SAR600* |
Child | Forfeited | Forfeited | 30% or SAR450* | 30% or SAR450* | 25% or SAR450* | 25% or SAR450* | |
Infant | Forfeited | Forfeited | Free | Free | Free | Free |
Cancellation Fee for Business Class Fares: Between Saudi Arabia and Europe | |||||||
Basic (I) | Semi-Flex(C/D) | Flex(J) | |||||
Action | Passenger | < 2 Days | < 2 Days | < 2 Days | < 2 Days | < 2 Days | < 2 Days |
Refund Fee | Adult | SAR600 | SAR800 | SAR400 | SAR500 | Free | SAR300 |
Child | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
Infant | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | Forfeited | Forfeited | 30% or SAR600* | 30% or SAR600* | 25% or SAR600* | 25% or SAR600* |
Child | Forfeited | Forfeited | 30% or SAR450* | 30% or SAR450* | 25% or SAR450* | 25% or SAR450* | |
Infant | Forfeited | Forfeited | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for First Class Fares: Between Saudi Arabia and Europe | |||||
Semi-Flex(A/P) | Flex(F) | ||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | Free | SAR800 | Free | SAR600 |
Child | Free | Nil | Free | Nil | |
Infant | Free | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | 30% or SAR1,200* | 30% or SAR1,200* | 25% or SAR1,200* | 25% or SAR1,200* |
Child | 30% or SAR900* | 30% or SAR900* | 25% or SAR900* | 25% or SAR900* | |
Infant | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for Economy Class Fares: Between Saudi Arabia and Africa | |||||||||
Saver (U) | Basic (V/N/T) | Semi-Flex(Q/L/H/K) | Flex (M/B/E/Y) | ||||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | Not allowed | Not allowed | SAR300 | SAR350 | SAR200 | SAR250 | Free | SAR200 |
Child | Not allowed | Not allowed | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
Infant | Not allowed | Not allowed | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | Forfeited | Forfeited | Forfeited | Forfeited | 30% or SAR400* | 30% or SAR400* | 25% or SAR400* | 25% or SAR400* |
Child | Forfeited | Forfeited | Forfeited | Forfeited | 30% or SAR300* | 30% or SAR300* | 25% or SAR300* | 25% or SAR300* | |
Infant | Forfeited | Forfeited | Forfeited | Forfeited | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for Business Class Fares: Between Saudi Arabia and Africa | |||||||
Basic (I) | Semi-Flex(C/D) | Flex(J) | |||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | SAR450 | SAR550 | SAR350 | SAR450 | Free | SAR350 |
Child | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | 25% less than the adult fee | Free | 25% less than the adult fee | |
Infant | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | Forfeited | Forfeited | 30% or SAR600* | 30% or SAR600* | 25% or SAR600* | 25% or SAR600* |
Child | Forfeited | Forfeited | 30% or SAR450* | 30% or SAR450* | 25% or SAR450* | 25% or SAR450* | |
Infant | Forfeited | Forfeited | Free | Free | Free | Free | |
* Whichever is higher |
Cancellation Fee for First Class Fares: Between Saudi Arabia and Africa | |||||
Basic(I) | Semi-Flex(C/D) | ||||
Action | Passenger | > 2 Days | > 2 Days | > 2 Days | > 2 Days |
Refund Fee | Adult | Free | SAR1,000 | Free | SAR800 |
Child | Free | Nil | Free | Nil | |
Infant | Free | 90% less than the adult fee | Free | 90% less than the adult fee | |
No Show Fee | Adult | 30% or SAR1,200* | 30% or SAR1,200* | 25% or SAR1,200* | 25% or SAR1,200* |
Child | 30% | 30% or SAR900* | 25% or SAR900* | 25% or SAR900* | |
Infant | Free | Free | Free | Free | |
* Whichever is higher |
The flight cancellation fees for EMDs (Electronic Miscellaneous Documents) is provided in the table below:
Flight Cancellation Fees for EMDs | ||||
Service | Route | Adult | Child | Infant |
Refund Fee | Within Saudi Arabia | SAR 100 | SAR 50 | SAR 10 |
Refund Fee | International | SAR 150 | SAR 75 | SAR 15 |
Note. If your Electronic Miscellaneous Document’s (EMD’s) value is equal to or less than the refund fee shown in the table above, the flight cancellation fee will be 25% of your EMD’s value instead of the cancellation fees above. |
A. Saudia doesn’t allow online cancellations unless you refund your ticket online, in which case your ticket will be cancelled automatically.
A. Yes, you can.
A. No, you can’t correct your name through Saudia’s website after you’ve booked your ticket. You will need to contact Saudia by phone through a call center in your city or visit a sales office. The service may be chargeable.
A. You can refund your ticket in any of the following ways:
1) By phone
2) Through a Saudia Sales Office in your city
Online via refund.saudia.com
A. You can refund all revenue tickets issued directly by Saudia’s points of sale via the following forms of payment: Credit Card, SADAD, cash, check, and span.
A. If your ticket was issued by a travel agent, you must contact the travel agent directly to process your refund request.
A. No, you can’t. You will need to visit the nearest Saudia Sales Office and ask them to refund the re-issued ticket.
A. That will depend on the fare conditions of your ticket. Most tickets will incur a fee, except Flex and First Class tickets cancelled at least 2 days before departure. Some fares (Saver) are non-refundable.
A. That will depend on your travel class, ticket, fare type, route, when you cancel, and type of ticket (adult, child, or infant). First Class and Flex Tickets can be cancelled free of charge at least 2 days before departure. Most other fares can be cancelled for a fee, depending on your fare type, route, and time of cancellation.
A. That depends on your fare type, route, when you cancel, and whether you’re an adult, child, or infant. You can cancel a First Class or Flex Ticket free of charge at least 2 days before departure. For most other fares, a cancellation/refund fee ranging from SAR100 to 1,000 will apply, depending on the conditions mentioned earlier.
A. After you’ve successfully submitted your application, it typically takes about 20 business days for Saudia to process your refunds of tickets purchased by cash, check, or other forms of payment. Refunds for tickets purchased by cCredit card refunds may take longer to reflect in your account, depending on your billing cycle and credit card company.
A. An electronic miscellaneous document (EMD) refund is a refund issued in the form of a credit to a passenger (or the passenger’s dependent family member) that can be used in the future to purchase a ticket, excess baggage, or service. You can also receive your EMD as cash, bank transfer, or check from a Saudia sales office or through the website if you had paid by cash.
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