Air Canada Cancellation Policy

Air Canada Flight Cancellation

Cancelling a flight can be complicated, expensive, and time consuming if you don’t know all your options. If you’ve booked a flight with Air Canada and want to cancel it, this page gives you all the information you need to navigate through the Air Canada cancellation policy—and know which policies apply to your current situation. 

After going through this page, you will know how the Air Canada flight cancellation policy works—and how you can save time and money by doing what works best for you. 

Air Canada Flight Cancellation Policy—How to Get a Full Refund

Under the Air Canada cancellation policy, you can cancel your flight and get a full refund on the unused portion of your ticket if: 

  • Your flight is cancelled by Air Canada.
  • You booked your flight on/before April 30, 2021, for travel by April 30, 2022.
  • You cancel a flight within 24 hours of booking.
  • You’re holding a fully flexible ticket.
    (Latitude, Premium Economy Flexible, Business Flexible)
  • You were denied boarding a confirmed reservation.
  • Your flight is delayed by at least 3 hours. 
  • Your flight is rescheduled and the new flight causes you to miss a connecting flight. 
  • Any special circumstances prevent you from catching your flight—such as the death of a passenger/immediate family member, serious illness, military orders, etc. (subject to documentary evidence and Air Canada agreeing to it).

In all other scenarios, you will be charged a cancellation fee, depending on your fare conditions. 

Remember

The Air Canada booking cancellation policy also requires the following: 

  • You must cancel your ticket at least 2 hours before departure.
  • If your flight was cancelled before April 13, 2021, you must request a refund before June 12, 2021. If you request after this date, the balance value of your ticket will either be converted to an Air Canada Travel Voucher or to Aeroplan points with a 65% bonus. 
  • Refunds for cancelled flights can take 1 to 3 months. 
  • Refunds are credited to the original form of payment. 
  • If you’ve already received compensation for a cancelled flight from your insurance company, you are not eligible to claim a refund. 
  • Most taxes are refundable, but some are not.
  • If you didn’t receive a complete refund per your entitlement, you must fill out this refund request form. 
  • Non-refundable tickets qualify for a refund only if the cancellation is within Air Canada’s control. If the cancellation is outside the airline’s control, you must avail of the alternate travel options offered to you. If the alternative option offered to you doesn’t suit you, you must: 
    • Either transfer the balance value of your ticket to an Air Canada Travel Voucher, which never expires and is transferrable
    • Or convert the balance value of your ticket (minus taxes) into Aeroplan points with 65% bonus miles 

Compensation Provided by Air Canada


Under the Air Canada flight cancellation compensation policy, if your flight is overly delayed or cancelled, or you were denied boarding despite having a confirmed booking, you may qualify for compensation under the conditions mentioned below: 

  • Compensation for delayed or cancelled flights
    If your flight is cancelled or delayed and you reach your destination at least 3 hours late, you’re entitled to receive compensation if the situation was within Air Canada’s control and you were not informed of the cancellation or delay at least 15 days before the time of departure.
    • The compensation for delays and cancellations is as follows: 
  • USD/CAD 400 for arrival delays from 3–6 hours. 
  • USD/CAD 700 for arrival delays from 6–9 hours. 
  • USD/CAD 1,000 for arrival delays of at least 9 hours.
  • If you refuse the alternative travel arrangements offered to you, you are entitled to receive a compensation of USD/CAD 400.
  • Compensation for Denied Boarding
    If you were denied boarding because of a situation within the airline’s control and offered an alternative flight that led to your being delayed, you are entitled to receive a denied boarding compensation of: 
    • USD/CAD 900 if you were delayed between 0–6 hours. 
    • USD/CAD 1,800 if you were delayed between 6–9 hours. 
    • USD/CAD 2,400 if you were delayed by at least 9 hours.

What is my eligibility during a flight disruption or cancellation?

If your flight is disrupted or cancelled for reasons within Air Canada’s control, you will be provided meals and other amenities, such as: 

  • Food and drink in reasonable quantities
  • Electronic communication means, such as free Wi-Fi
  • Suitable hotel accommodation near the airport 
  • To-and-fro transportation between the airport and the hotel 

These amenities will be provided only if: 

  • You were informed of the flight disruption less than 12 hours before departure. 
  • You’ve waited for at least 2 hours after the scheduled departure time.

24-Hour Cancellation Policy of Air Canada

Under the 24-hour cancellation policy of Air Canada, you are allowed to cancel your flight ticket within 24 hours of purchase and receive a full refund—regardless of what type of ticket you’ve purchased.  


Remember

The Air Canada cancellation policy also states that if you cancel your ticket more than 24 hours after purchasing it, you will be charged a cancellation fee unless you’re holding a refundable ticket.


Air Canada Cancellation Policy for COVID-19

The Air Canada cancellation policy in response to the COVID-19 pandemic allows you to cancel your flight and get a full refund on the unused portion of any ticket booked on/before April 30, 2021, for travel by April 30, 2022. 

Air Canada Cancellation Policy for Medical Illness 

The Air Canada cancellation policy for medical illness applies to flight cancellations made due to any medical illness that prevents you from catching your flight. If a sudden illness or medical condition prevents you from boarding your flight, you can cancel your booking and get a full refund. However, you may be asked to provide documentary evidence to prove the illness. 

Air Canada Weather Cancellation Policy 

The Air Canada weather cancellation policy applies to flight disruptions caused by extreme weather conditions. Under the policy, you can cancel your flight booking and get a full refund if your flight is cancelled due to bad weather. If your flight is cancelled, you can either cancel your booking and ask for a refund, or opt for an alternate flight offered to you by the airline flight at no additional cost (if it suits you).

If your flight is rescheduled due to bad weather and it causes you to miss a connecting flight, or if the alternative travel options offered to you by the airline no longer serve the purpose of your travel, you may cancel your flight and ask for a full refund.

Air Canada Cancellation Fee

Unless you cancel your ticket within 24 hours of purchasing it, the following cancellation fee will be charged by Air Canada: 

Air Canada Cancellation Fee by Ticket Type
Type of TicketCancellation Fee
Basic Economy Not permitted 
Standard EconomyUSD 200
FlexUSD 200
ComfortUSD 200
Latitude USD 0
Premium Economy FlexibleUSD 0
Premium Economy Non-FlexibleUSD 200
Business Class FlexibleUSD 0
Business Class Non-FlexibleUSD 200
Award Ticket USD 0 – 150 

Air Canada Cancellation Policy—Basic Economy Tickets

Air Canada does not allow the cancellation of a Basic Economy ticket unless you cancel it within 24 hours of purchase. However, you may be allowed to cancel your ticket and ask for a refund if your flight is delayed by 3 hours or more, you’ve suddenly received a military order, or you suddenly fall ill and cannot take the flight. 

Air Canada Cancellation Policy—Non-Refundable Tickets

Non-refundable tickets such as Standard Economy, Flex, Comfort, and non-flexible Premium Economy/Business Class tickets don’t qualify for a full refund. The Air Canada flight cancellation policy states that if you cancel such tickets, you will be charged a cancellation fee of USD 200 per ticket. After you cancel the ticket, you will be allowed to apply the unused balance of your ticket for future travel within 1 year of the original date of issue of the ticket. 

Air Canada Cancellation Policy—Refundable Tickets

Refundable tickets such as Latitude, Premium Economy Flexible, and Business Flexible qualify for a full refund. However, the Air Canada flight cancellation policy states that you must cancel your ticket before your flight’s departure. After you cancel, the refund will be credited back to your original form of payment within 7 business days. It will likely reflect on your billing statement within 2 cycles. 

Air Canada Cancellation Policy—Award Tickets

Under the Air Canada booking cancellation policy, passengers who cancel an Air Canada award ticket after 24 hours of booking will be charged a cancellation fee of USD 125 if they cancel online via Aeroplan.com and USD 150 if they cancel through an Aeroplan contact center. 

However, the cancellation fee for Aeroplan Diamond members is USD 30 for online cancellations and USD 100 via an Aeroplan contact center. Altitude Super Elite 100k members will not be charged any cancellation fees.

How to Cancel an Air Canada Booking

You can cancel your Air Canada booking online, by phone (+1-844-902-2949), or through a ticket center.

To cancel your Air Canada booking online:

  1. Go to Air Canada’s official website: AirCanada.com 
  2. Click on the My bookings tab 
  3. Enter the following information to retrieve your flight bookings: 
    1. Your Booking Reference or Ticket Number 
    2. Your Last Name 
  4. Click on the Find button
  5. Select the flight you want to cancel
  6. Click on the Cancel Booking link 
  7. Confirm and finalize your cancellation

You will receive a confirmation email at the email ID you provided to Air Canada when you booked your ticket plus a refund voucher for the balance funds after the cancellation fee (if any) is deducted. 

Remember

You can only cancel your booking online if:

  • You had booked directly through AirCanada.com or the mobile app. 
  • You’re cancelling at least 2 hours before your flight’s departure. 
  • You’re cancelling an Aeroplan reward booking.
  • You’re cancelling your entire booking (individual segments within an itinerary cannot be cancelled).

Air Canada Contact Information

Below are a few important Air Canada contact numbers. 

  • Air Canada Flight Cancellation Phone Number U.S.A. +1-844-902-2949 (toll-free, open 24/7)
  • Air Canada Flight Cancellation Phone Number Canada +1-844-902-2949 (toll-free, open 24/7)

Air Canada Cancelled Flight Refund


How to apply for an online refund at Air Canada

  • To apply for a refund if you’ve already travelled:
    • Apply online via Air Canada’s Ticket Refund Application Form 
  • To apply for a refund if you haven’t yet travelled, apply via your original point of purchase:
    • If you booked via Air Canada’s official website, you can cancel the booking online. If your fare is fully refundable, your refund will be automatically initiated after you cancel your ticket.
    • If you booked directly through an Air Canada agent, or you want to cancel a flight booking with a confirmed upgrade was confirmed, contact Air Canada directly. 
    • If you booked your Air Canada ticket through a travel agent, website, or another airline, call them and ask for a refund.

Air Canada Vouchers, Credits, and Coupons

When you cancel a flight, you will typically receive a credit in one of the following forms: 

  1. Air Canada Travel Voucher 
  2. Air Canada Electronic Travel Voucher
  3. ACCredit
  4. eCoupons

Each of these is explained below. 

  1. Air Canada Travel Voucher 

Air Canada’s Travel Voucher is fully transferrable, never expires, and can be used multiple times. You can use it online (or through a travel agent) to book a flight, or a flight/hotel package to the Caribbean and Mexico. 

  • Air Canada Travel Vouchers are typically sent by physical mail and it can take up to 3 days for the value of your voucher to appear online. 
  • You can use the Air Canada Travel Voucher multiple times until it is fully redeemed. It has no expiry date. 
  • You can redeem an Air Canada Travel Voucher online through AirCanada.com / AirCanadaVacations.com, by phone through Air Canada Reservations, or through a travel agent.
  • Up to 2 forms of payment are permitted on a single booking when purchasing a ticket. However, if you’re purchasing a seat/travel option for a current reservation, only 1 form of payment is accepted at the time of purchase. 
  • Restrictions. You cannot use the Air Canada Travel Voucher: 
    • To book a flight or make payments via the mobile app or the self-service check-in kiosks. 
    • At certain airport locations/airport counters. 
    • To make group reservations or purchase Air Canada Flight Passes, cargo products/services, Maple Leaf Club membership fees, or third-party products/services incl. car rentals, hotel bookings, travel insurance, etc. 
  1. Air Canada Electronic Travel Vouchers

Air Canada Electronic Travel Vouchers are different from Air Canada Travel Vouchers. You can use an 

Electronic Travel Voucher to purchase new Air Canada tickets (base fare) for travel on Air Canada, Air Canada Express, and Air Rouge. 

  • You will receive your Electronic Travel Voucher by email, along with a 13-digit travel voucher number.
  • You can use an Electronic Travel Voucher to pay only the base fare of a new flight—but not taxes and surcharges, which must be paid separately. 
  • Expiry Date. Most Electronic Travel Vouchers have an expiry date which is mentioned in your email.  After the expiry date, the credit balance is USD 0. But if you received it as compensation under the Air Passenger Protection Regulations, it will not expire. However, if you don’t use your Electronic Travel Voucher within 1 year after it was issued, you will have to call Air Canada to have it reactivated. 
  • Transferability. Electronic Travel Vouchers can be transferred to others by phone via Air Canada Reservations or at the airport (to another person) if you’re carrying a valid ID.
  • Redemption. You can redeem an Electronic Travel Voucher at the time of booking—online, by phone, through your travel agency, or at the airport—by providing your voucher number. Alternatively, you can redeem the voucher after completing your travel by contacting Air Canada Reservations. The amount will be credited through your original form of payment.  
  1. Air Canada ACCredit

If you receive an ACCredit, you can use it for purchasing several types of air travel and ancillary services offered by Air Canada, Air Canada Rouge, and Air Canada Express.

  • Validity. ACCredits have no expiry date when issued under the Air Passenger Protection Regulations
  • You can check your credit balance by calling Air Canada. When doing so, have your 15-digit number and 4-digit PIN ready.
  • ACCredits never expire—the residual value is renewed every 5 years automatically. 
  • ACCredits cannot be used to purchase Air Canada Vacations, group travel, or Flight Pass.
  • ACCredits are fully transferrable—but cannot be sold.
  • Redemption. You can redeem an ACCredit online, by phone, or through a travel agent (if the booking was made through AirCanada.com/agents). 
    • If redeeming online via AirCanada.com
      • The ticket price must be lower than the ACCredit value, otherwise, you must purchase through a call center. 
      • An ACCredit must be used with a Gift Card or an eCoupon on account of system limitations. 
      • Ancillary purchases such as for a seat or a travel option can only be made through one form of payment. If the credit balance is less than the fee you need to pay, you must use another form of payment. 
    • If redeeming via a call center
      • You can redeem an ACCredit of any value through an Air Canada Call Center—the ticket price can be higher than the ACCredit value. 
      • You can use up to 2 forms of payment to make a purchase. 
      • However, ancillary purchases such as for a seat or a travel option must be made through only one form of payment. If the credit balance is less than the fee you need to pay, you must use another form of payment. 
    • If redeeming through a travel agent
      • You can redeem an ACCredit through a travel agent provided you booked through AirCanada.com/agents. 
      • You can use only one form of payment, so the total cost of the ticket must be fully covered through the ACCredit. 
      • If purchasing multiple passenger tickets, you’re allowed to use 2 forms of payment, including 2 ACCredits if the first credit fully covers the purchase value of the first passenger’s ticket and the second credit covers the purchase value of the remaining passengers’ tickets. 
      • You cannot redeem such ACCredits at airports or on-board.
  • Remember
    • You can use an ACCredit to make payments through your mobile devices and to make payments through self-service check-in kiosks for check-in-related purchases.
    • You cannot use ACCredits to make payments at airport kiosks and counters.
    • Air travel and ancillary services include air transportation costs, pet handling fees, change fees, unaccompanied minor fees, and taxes.
    • ACCredits cannot be used to purchase Flight Passes, Vacation products/services, cargo products/services, Maple Leaf Club membership fees, hotel bookings, car rentals, or any third-party products. 
  1. Air Canada eCoupons

If you receive an Air Canada eCoupon, you can use it to purchase several types of air travel and ancillary services provided by Air Canada, Air Canada Rouge, and Air Canada Express.

  • You will receive your eCoupon by email, which contains a 15-digit number and 4-digit PIN code.
  • You can check the balance of your eCoupon online using your 15-digit coupon number a PIN code. 
  • Validity. eCoupons have an expiry date which is mentioned in your email. After the expiry date, the balance is reduced to USD 0. 
  • eCoupons are fully transferrable and can be treated like cash. 
  • eCoupons cannot be sold. 
  • Redemption. eCoupons can be used to purchase flights and travel options online, by phone ( +1-844-902-2949), or through a travel agent via AirCanada.com/agents. eCoupons can be used to purchase travel options and services such as seat selection, pet handling charges, unaccompanied minor service, change fees, etc.

Frequently Asked Questions on Air Canada Flight Cancellation

The Air Canada cancellation policy allow you to cancel your flight and receivea full refund on your flight ticket in the following conditions:

  • Air Canada cancels your flight. 
  • You made your reservation before April 30, 2021, for travelling before April 30, 2022.
  • You cancel your flight within 24 hours of purchasing your ticket.
  • You’ve purchased a fully flexible fare. 
  • You weren’t allowed to board your flight despite having a confirmed booking.
  • Your flight is delayed by 3 hours or more. 
  • Air Canada reschedules your flight and it causes you to miss your connecting flight.
  • Any special emergency (death, serious illness, military orders, etc.) prevents you from catching your flight (subject to Air Canada’s discretion).

The Air Canada cancellation policy also states that:

  • A cancellation fee will be charged if you don’t meet at least one of the conditions stated above.
  • All cancellations must be made at least 2 hours before the flight’s scheduled departure time.
  • Refund requests for cancelled flights before April 13, 2021, must be made before June 12, 2021, so that the balance is transferred to your original form of payment. If you ask for a refund after June 12, 2021, you will receive a credit balance either in the form of an Air Canada Travel Voucher or as Aeroplan points plus a 65% bonus.
  • All refunds will be credited to the original form of payment.
  • Passengers who have been compensated by their insurance companies for cancelled flights cannot claim a refund.
  • Some taxes will not be refunded.
  • Passengers who did not receive a complete refund according to their entitlement must fill out an online refund request form. 
  • If you’re holding a non-refundable ticket, you will qualify for a refund only if your flight cancellation is within Air Canada’s control. If the reason for your flight’s cancellation is outside Air Canada’s control, you will have to use the alternative travel options offered to you by the airline. If the new travel option offered by the airline doesn’t suit you, you will have the option to either receive a travel credit in the form of an Air Canada Travel Voucher or receive Aeroplan points with a 65% bonus that you can use later. 

Yes, Air Canada has a 24-hour cancellation policy that allows you to cancel a flight booking within 24 hours without having to pay a cancellation fee.

According to Air Canada’s 24-hour flight cancellation policy, all passengers are allowed to cancel their flights within 24 hours of booking and receive a full refund—even if they’re holding a non-refundable ticket. 

The Air Canada international flight cancellation policy applies to flights outside of Canada. Under the policy, you can cancel your flight and get a full refund if: 

  • Your international flight was cancelled
  • You cancel your flight within 24 hours of booking
  • Your international flight was delayed by more than 3 hours for reasons within the airline’s control
  • Your flight was rescheduled such that it causes you to miss a connecting flight
  • You fall seriously ill and are unable to catch your flight
  • Any special reason that prevents you from catching your flight, such as the death of a co-passenger, military orders, etc. and the airline agrees

The Air Canada cancellation policy works as follows:

  • All flight cancellations must be made at least 2 hours before departure.
  • Refunds for flights cancelled before April 13, 2021, must be requested before June 12, 2021. Otherwise, the balance amount will be converted to an Air Canada Travel Voucher or Aeroplan points with a 65% bonus. 
  • Flight refunds take 1 to 3 months and are credited to the original form of payment.
  • You cannot claim a refund if you have received cancelled flight compensation from your insurance company. 
  • Some taxes will not be refunded. 
  • If you didn’t receive your full reimbursement, you must fill out this refund request form. 
  • Non-refundable tickets can only be refunded if the cancellation is within Air Canada’s control. If the reason for flight cancellation is beyond Air Canada’s control, you will have to opt for the alternate travel options you are offered. If the options don’t suit you, you can either get the balance amount transferred to an Air Canada Travel Voucher (non-expirable and transferrable) or convert it value of your ticket (less taxes) into Aeroplan points with 65% bonus miles 

The cancellation policy for Air Canada standard tickets states that:

  • All standard tickets can be cancelled free of charge within 24 hours of purchase.
  • Basic Economy tickets cannot be cancelled after 24 hours of purchase. 
  • A flight cancellation fee of USD 200 per ticket applies to other non-refundable tickets. 
  • Refundable tickets (fully flexible fares) can be cancelled free of charge. 
  • The cancellation fee for award tickets ranges from USD 0 to USD 150, depending on membership status.

Yes, Air Canada offers a free 24-hour cancellation policy under which all ticket cancellations are permitted within 24 hours of purchase.

The Air Canada Aeroplan cancellation policy states if you cancel an award ticket: 

  • Within 24 hours of booking, you will not be charged any cancellation fee. 
  • After 24 hours of booking, you will be charged a cancellation fee of: 
    • USD 125 if you cancel online from Aeroplan.com
    • USD 150 if you cancel by phone through an Aeroplan contact center
  • As a Diamond status member, you will be charged a cancellation fee of: 
    • USD 30 if you cancel online 
    • USD 100 if you cancel through an Aeroplan contact center 
  • As an Altitude Super Elite 100k member, you will not be charged any cancellation fee 

Under the Air Canada Economy cancellation policy, Basic Economy tickets cannot be cancelled—unless you cancel within 24 hours of booking.

According to the Air Canada weather cancellation policy, you are allowed to claim a refund on a flight that was cancelled due to bad weather. You also have the option to opt for an alternative flight offered to you if you wish.

The weather cancellation policy also allows you to cancel a rescheduled flight that makes you miss a connecting flight or doesn’t serve your purpose any more.

The Air Canada refund policy on cancelled flights allows you to cancel your flight booking and claim a full refund—or opt for the alternative flight offered to you by the airline, depending on what suits you.

The Air Canada 24-hour cancellation policy allows passengers to cancel a flight within 24 hours of booking, and applies to all types of fares (including non-refundable fares).

Yes, the Air Canada 24-hour cancellation policy applies to non-refundable tickets also.

Under the Air Canada Business Class cancellation policy, Business Flexible fares can be cancelled and are fully refundable. 

However, non-flexible Business Class fares will be subject to a USD 200 cancellation fee. After you cancel, the balance amount will be credited to your account. However, you must use it to travel within 12 months of the original date of issue of the ticket. 

The Air Canada cancellation insurance policy protects you from flight cancellation costs you may have to incur due to an illness, injury, or any unexpected event that prevents you from catching your flight. 

The Air Canada cancellation insurance policy relates strictly to flight cancellations and interruptions, and does not cover medical travel insurance. 

Yes, the Air Canada cancellation policy for 24-hour cancellations applies to both domestic flights within Canada and international flights outside Canada.

The Air Canada cancellation policy fee for ticket cancellations is as follows:

  • Basic Economy Cancellations are not allowed
  • Standard Economy USD 200
  • Flex Fares USD 200
  • Comfort Fares USD 200
  • Latitude Fares Zero
  • Premium Economy Flexible Fares Zero 
  • Premium Economy Non-Flexible Fares USD 200
  • Business Class Flexible Fares Zero 
  • Business Class Non-Flexible Fares USD 200

Award Ticket Fares USD 0 – 150

The Air Canada cancellation policy for Tango fares states that: 

  • Tango fares are non-refundable. 
  • The change/cancellation fee for domestic Tango fares (within Canada) is USD/CAD 100 and USD/CAD  200 for transborder routes (plus fare difference).
  • If you cancel a Tango fare before check-in, the balance ticket value (minus the change/cancellation fee) will be credited to your account.

Under the Air Canada Flex fare cancellation policy, Premium Economy Flex and Business Class Flex fares can be cancelled free of charge. However, Economy Flex fares will incur a cancellation fee of USD 200 per ticket.

The Air Canada flight cancellation compensation policy entitles you to compensation if your flight is cancelled (or overly delayed) due to reasons within the airline’s control and you were not informed of it at least 15 days in advance. 

Under the policy, if your flight is cancelled or delayed and you reach your destination (on the alternative flight offered to you) at least 3 hours late, you will be compensated: 

  • USD/CAD 400 for delays ranging from 3 to 6 hours
  • USD/CAD 700 for delays ranging from 6 to 9 hours
  • USD/CAD 1,000 for delays exceeding 9 hours 

However, if you decline the alternative flight offered to you, your compensation will be reduced to USD/CAD 400. 

According to the Air Canada flight cancellation refund policy:

  • If your flight was cancelled before April 13, 2021, you must ask for a refund on/before June 12, 2021. The amount will be refunded to your original form of payment. But if you cancel after June 12, 2021, the balance value of your ticket will be converted either to an Air Canada Travel Voucher or to Aeroplan points (with a 65% bonus). 
  • If you purchased your ticket on or after April 13, 2021, and Air Canada cancelled your flight, you are entitled to a full refund if the departure time of the alternative flight offered by Air Canada is more than 3 hours after that of your original flight. However, if you cancel your booking in any other case, the refund amount will depend on the prevailing fare conditions of the ticket you purchased.

The Air Canada Flight Pass cancellation policy allows you to cancel (or change) your Flight Pass booking free of charge, provided you do it at least 2 hours before your flight’s original departure time. 

The Air Canada flight ticket cancellation policy allows passengers to cancel their flight and get a full refund if: 

  • Their flight is cancelled. 
  • Their flight was booked on/before April 30, 2021 with a travel date up to April 30, 2022.
  • They cancel a ticket within 24 hours of purchasing it.
  • They are holding a fully refundable ticket.
  • They were denied boarding on a confirmed booking.
  • Their flight is delayed by at least 3 hours.
  • A rescheduled flight causes them to miss a connecting flight. 
  • A sudden illness (or an extraordinary circumstance) prevents them from catching the flight (and they can prove the cause).

The Air Canada policy for cancelled flights allows passengers to either claim a refund on a cancelled flight or catch an alternative flight in the same travel class and to the same destination free of charge. 

The Air Canada ticket cancellation policy allows passengers to cancel non-refundable tickets and receive a full refund under certain conditions. These conditions include: 

  • Cancellation of a flight by Air Canada.
  • Cancellation of a ticket within 24 hours of purchase.
  • Cancellation of a ticket booked on or before April 30, 2021, with a travel date on or before April 30, 2022.
  • Cancellation of a confirmed ticket on which the passenger was denied boarding.
  • Cancellation of a ticket for a flight that is delayed by 3 hours or more.
  • Cancellation of tickets for a rescheduled flight that causes a passenger to miss a connecting flight.
  • Cancellation of a ticket due to special circumstances such as a serious illness or death. 

Air Canada Airlines cancellation policy does not allow the cancellation of Basic Economy tickets after 24 hours of purchase. It mandates a cancellation fee of USD 200 for Standard Economy, Flex, Comfort, Premium Economy Non-Flexible, and Business Class Non-Flexible fares.

Latitude, Premium Economy Flexible, Business Class Flexible fares, and top-tier award tickets are exempt from cancellation fees. 

The Air Canada trip cancellation policy allows you to cancel a trip and receive a full refund if your cancel you’re your bookings within 24 hours of purchase.

The Air Canada Vacations cancellation policy applies to vacation packages booked via Air Canada. Under the policy, if you cancel a cruise holiday or vacation package, the standard cancellation fees will apply, depending on when you cancel, and per the payment schedule mentioned on your booking documents. Plus, the cancellation fee will be on a per-guest basis.

Air Canada does not have a 24-hour cancellation policy for vacation packages.

Yes, under the new flight cancellation policy of Air Canada for 2021, you can cancel your flight free of charge if you booked your ticket on or before April 30, 2021, for travel by April 30, 2022. 

The Air Canada cancellation policy for non-refundable tickets states that if you cancel a non-refundable ticket, you will be charged a cancellation fee of USD 200. You will receive the balance fare as a credit voucher for future travel on Air Canada.

Yes, all passengers (except those who have purchased a Basic Economy fare) can cancel their flight up to 2 hours before departure free of charge.

If you’re holding a flexible fare, you can cancel free of charge—but you must cancel at least 2 hours before departure. If you’re holding a non-refundable fare, you will have to pay a cancellation fee of USD 200. For award tickets, the cancellation fee is USD 0–150, depending on your tier status.

Remember, if you cancel a ticket within 24 hours of purchasing it, you will not be charged any cancellation fee.

Air Canada’s cancellation fee for award tickets cancelled within 24 hours is nil. However, the cancellation fee for award tickets cancelled online via AeroPlan.com is USD 125 and USD 150 through a call center. 

Aeroplan Diamond members are charged USD 30 for online cancellations and USD 100 for phone cancellations. The cancellation fee for Altitude Super Elite 100k members is nil.

Air Canada may waive your cancellation fee if you cannot catch your flight due to special circumstances—such as the death of a co-passenger, serious illness of an immediate family member, military orders, etc. However, you will be required to furnish documentary evidence to back your claim.

The Air Canada penalty for cancelling a non-refundable ticket is USD 200. However, Air Canada will not charge any penalty if you cancel a non-refundable ticket within 24 hours of purchasing it.

The penalty charged by Air Canada for cancelling an award ticket within 24 hours is USD 0. If you cancel after 24 hours online via Aeroplan.com, the penalty is USD 125 and USD 150 if you cancel through a contact center.

The Air Canada flight cancellation phone number is +1-844-902-2949.
This number is toll-free within the U.S. and Canada, and open 24/7.

You can cancel any Air Canada flight without any penalty if you do it within 24 hours of booking.
This applies to all types of tickets, including non-refundable ones.

That depends on who cancels your flight—Air Canada or you. 

If Air Canada cancels your flight, you can opt for the new travel arrangements made for you by the airline. Alternatively, you can cancel your flight and ask for a refund without giving any reason.

If you cancel a flight for which you’re holding a non-refundable ticket (Standard, Flex, or Comfort), you will be charged a USD 200 cancellation fee. You will receive your refund (minus the cancellation fee) in the form of a travel credit which you can use later. If you’re holding a refundable fare, you can cancel it up to 2 hours before departure and receive a full refund to your original form of payment.

All Air Canada cancellations—including non-refundable tickets—are free if you cancel within 24 hours of purchasing your ticket. After 24 hours, you must pay a cancellation fee of USD 200 if your ticket is non-refundable. However, if your fare is refundable, you can cancel up to 2 hours before departure and get a full refund.

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