TAP Portugal Cancellation Policy

Travelling by air can be exciting, but what happens when your plans change and you need to cancel? Understanding the cancellation policy of your airline is crucial to avoid any unexpected fees or hassles. In this blog post, we will take a close look at TAP Portugal cancellation policy. We will explain the airline’s refund policy, cover the cancellation fees, and provide tips on how to navigate the cancellation process smoothly. If you’re planning to fly with TAP Portugal or simply want to be prepared for any future changes to your travel plans, keep reading to learn more about TAP Air Portugal cancellation policy. 

A Brief Overview of TAP Portugal Cancellation Policy 

Before booking your flight, it’s always important to understand the cancellation policy of the airline you’re flying with. The section below presents the major highlights of TAP Air Portugal cancellation policy. From refundable fares to fees and restrictions, we’ll cover everything you need to know before you book your next flight with TAP Portugal. So get ready to learn all about TAP’s cancellation policy and how it can impact your travel plans.

• The fare rules of your ticket will determine whether you can cancel and refund your ticket.
• TAP Air Portugal cancellation policy allows you to cancel any ticket within 24 hours of booking, subject to a refund processing fee of EUR 30 for continental flights and EUR 45 for intercontinental flights, regardless of how you cancel—online or offline. 
• No refund fee will apply if you request a refund online through TAP’s website. However, if you’re cancelling within 24 hours of booking, you will be charged a refund processing fee as mentioned above.
• TAP Portugal cancellation policy for North Africa and Europe is as follows:
  • Only Economy Plus and Top Executive fares can be cancelled without penalty and refunded.
  • Economy Discount, Economy Classic, and Executive fares cannot be cancelled or refunded.
• TAP Portugal cancellation policy for intercontinental routes is as follows:
  • Economy Plus and Top Executive fares can be cancelled without penalty and refunded.
  • Economy Classic and Executive fares can be cancelled for a fee and refunded.
  • Economy Discount and Economy Basic fares cannot be cancelled or refunded.
• If TAP cancels your flight, you can:
  • Travel on the re-routed flight offered to you at no additional charge, or
  • Fly later to your destination on the same route and in the same travel class (subject to seat availability), or
  • Request a voucher with a 10% bonus and travel later, or
  • Request a full refund to your original payment method (without any bonus, paid within 7 days). The refund will be either for the unused portion of your ticket or both the used and unused portion of your ticket if travelling further does not serve any purpose, in which case you may additionally be entitled to a free return flight to your point of origin as soon as a return ticket is available. 
• If your flight is delayed by more than 5 hours due to reasons within TAP’s control, you can:
  • Travel on the re-routed flight offered to you at no additional cost, or 
  • Travel later to your destination under similar travel conditions at no additional cost, or
  • Request a full refund as described above

Note. In both of the above cases described above (i.e., cancellation and delay), you will be provided complimentary hotel accommodation plus transportation (airport-hotel-airport) if an overnight stay is necessary. You could also be entitled to a compensation ranging from €250 – 600 (explained below) if TAP did not notify you of the flight cancellation 14 or more days prior to the scheduled departure time of your flight and the reason for your flight’s cancellation was within TAP’s control and not due to extraordinary circumstances over which it has no control, such as bad weather, airport strikes, etc.

• You can cancel your TAP flight booking online, by phone, by contacting TAP’s sales outlet, at the airport counter, or by contacting your travel agent. 
• You can only cancel your ticket online through TAP website if you booked your ticket (i.e., electronic ticket) directly through TAP at least 24 hours before departure.
• To cancel a ticket purchased through a travel agent or tour operator, you must contact the agent/tour operator directly.

TAP Air Portugal Refund 

Below are the major highlights of TAP Air Portugal refund policy.

• If your ticket is paid for by someone else and there’s a restriction on its refund, then the refund will only be made to the person who paid for your ticket or someone designated by that person. 
• Refunds will only be made after you surrender your ticket and unused flight coupons, unless you’ve lost your ticket.
• Involuntary refunds. If TAP Portugal fails to stop at your destination, results in your missing a flight connection where you have a confirmed booking, or refuses to transport you due to a ban against you, the refund amount will be:
  • The full fare plus any taxes, fees, and charges paid by you if you did not use any portion of your ticket. 
  • At least the difference between the fare paid by you minus the portion of the fare already utilized by you (keeping in mind the taxes, fees, and charges) if you used a portion of your ticket.
• Voluntary refunds. If you cancel your flight (except in special cases including those mentioned above), the refund amount will be:
  • The full fare paid by you (incl. taxes, fees, and charges already paid) minus the applicable cancellation fee, service charges (if any) if you did not use any portion of your ticket. 
  • The difference between the fare paid by you minus the portion of the fare already utilized by you minus the applicable cancellation fees and service charges (if any), plus any taxes, fees and charges as applicable by law if you used a portion of your ticket. 

Note. Voluntary refunds will only be made by the carrier (or its authorized agent) that originally issued your ticket. 

• If you lose your ticket (full or in part) and provide adequate proof of the ticket’s loss and also pay the applicable administrative fee to TAP, your ticket will be refunded after the expiration date on the following conditions:
  • No part of the lost ticket was used, refunded, or replaced earlier, except due to TAP’s own negligence, and 
  • The person receiving the refund undertakes to return the amount of refund (as applicable) in case of fraud unless the fraud or use of the ticket was due to TAP’s negligence

Note. If TAP or its authorized agent loses your ticket or a part of it, you will not be held responsible for the loss.

• TAP may refuse your refund if you apply for it after the validity period of your ticket, or are unable to prove that you have the permission to stay at your destination/stopover country or that you will be departing from the country on another carrier/mode of transportation.
• Refunds will typically be made in the same currency with which you purchased your ticket. 
• Tickets issued in different currencies will be refunded based on the currency exchange rate on the date of the refund request. 
• TAP Air Portugal refund time. The time period for refunds is:
  • Up to 7 business days for tickets purchased by credit card, and 
  • Up to 20 business days for tickets purchased by cash or bank check 
• The amount of refund for unused non-refundable tickets will only be the taxes, fees and charges paid by you (within the same time limits shown above). 

• You can apply for a refund online through the TAP refunds page or by phone. 
• Refunds are subject to the fare rules of your ticket and the country where your ticket was issued. 
• Refunds requested online through FlyTAP.com are not subject to any refund fee, whereas refunds requested through contact centers and sales offices are subject to a refund processing fee of EUR 30 (USD 40/CAD50) per ticket, regardless of ticket price.
• Refunds for flights cancelled by TAP will either be issued in the form of a voucher with 10% bonus, or to your original form of payment without any bonus.
• Refunds requested within 24 hours of purchase (online or offline):
  • Are subject to a refund processing fee of EUR 30 (for continental flights) and 45 EUR (for intercontinental flights)
  • Will generally be issued as vouchers after deducting the applicable fees
  • Are non-refundable 
  • Must be redeemed within 1 year from the date of ticket purchase

• Refunds requested after flight departure will be treated as no-shows and will be subject to the fare rules of the ticket.
• Tickets issued more than 48 hours earlier can be refunded online via FlyTAP.com > Manage Booking > Request/Consult Refund based on the conditions on the same page. You can also check the status of your refund from here. However, tickets issued within 48 hours can be refunded by contacting client support or the travel agency through which you booked your ticket. 
• You can request a refund even if you have used a part of your ticket. 
• If you receive your refund in the form of a voucher and want to receive it in cash, you must contact client customer service.
• To know whether your voucher’s validity period qualifies for an extension, call client support service. 
• You can check the status of your refund online. If it’s under review (In Review), you will need to wait for the process to be completed. Once completed, it will appear in your bank or credit card statement, depending on how you purchased your ticket. 
• If your flight booking includes multiple passengers, you must request your refund individually for each passenger by contacting the client support team. 
• If the miles of your award ticket haven’t yet been credited to your account, call client support service for assistance. 

How to get a refund from TAP Air Portugal?

You can get a refund from TAP Portugal online through the Refunds page, by phone, through one of TAP’s sales outlets, at the airport counter, or by contacting the travel agent that issued your ticket. 

Remember, you can request an online refund only if you purchased your ticket directly from TAP. If you booked your ticket through a travel agency, you must contact them directly to request your refund. However, if your travel agent is unable to solve your refund request, you should contact TAP’s support team for assistance.

How to make refund request on TAP Air Portugal?

You can make a refund request on TAP Portugal in any of the following ways: 

• Online if you booked your ticket directly from TAP
  (Through Manage Booking > Request/Consult Refund)
• By phone
• By contacting a TAP’s sales office
• At the airport counter
• By contacting the travel agent that issued your ticket

How to Cancel a Flight on TAP Portugal

You can cancel a flight on TAP Portugal:

1. Online via the Refunds page if you purchased your ticket directly from TAP
   (or through FlyTAP.com > Booking and managing > My bookings)
2. By phone 
3. Through one of TAP’s retail offices
4. At the airport ticket counter
5. Through the travel agent that issued your ticket

TAP 24-hour Cancellation Policy

TAP Air 24-hour cancellation policy allows you to cancel any ticket within 24 hours of booking and receive a refund after the deduction of a refund processing fee of EUR 30 for continental flights and EUR 45 for intercontinental flights. TAP Air 24-hour cancellations apply to all fare types, including non-refundable fares, and are subject to the following conditions: 

• You will receive the refund in the form of a voucher after the deduction of the refund processing fee mentioned above.
• Vouchers are non-refundable and must be redeemed within 1 year from the date of issue of the ticket. 
• Refunds requested within 24 hours of booking but after departure will be treated as no-shows and subject to the fare rules of the ticket. 
• You must apply for your refund by phone. 
• If you purchased your ticket from a travel agent, you must contact the agent directly for your refund. 

TAP Air Cancellation Fee

TAP Air cancellation fee will depend on the fare rules of your ticket as well as your route, as shown below.

TAP Air Cancellation Fee for Europe and North Africa(Before flight departure)
Cancellation Fee	Economy			Executive
	Discount	Classic	Plus	Executive	Top Executive
	Not allowed	Not allowed	0	Not allowed	0

TAP Air Cancellation Fee for Intercontinental Flights(Before flight departure)
Cancellation Fee	Economy				Executive
	Discount	Basic	Classic	Plus	Executive	Top Executive
	Not allowed	Not allowed	From €115, i.e., USD 125/ CAD 160 (one-way), and 2x for round-trip tickets	0	From €115, i.e., USD 125/ CAD 160 (one-way), and 2x for round-trip tickets	0

Note. If you cancel a non-refundable fare, the entire fare paid by you will be forfeited—only the taxes and applicable surcharges will be refunded to you.

TAP Air Cancelled Flight Compensation

What is TAP Portugal flight cancellation compensation?

Under Regulation (EC) No. 261/2004 of the European Parliament, if a TAP Air flight on which you hold a confirmed booking is cancelled or delayed by more than 5 hours and you checked in for your flight before your check-in deadline, you are entitled to: 

• Request a refund of your ticket in cash, by cash, electronic transfer, or bank check/order or (if you agree) travel vouchers and/or other services. The refund amount will be for the part of the trip already made, as well as for the part of the trip not made if further travel no longer serves any purpose. In case of the latter, you will also be entitled to a return flight at the earliest to your first point of departure at no additional cost to you,
  or 
• Take the next available flight to your destination under comparable conditions,
  or 
• Travel later to your destination when convenient, subject to seat availability
  

You will additionally be entitled to: 

• Meals and refreshments depending on the waiting time, and 
• 2 phone calls, emails, fax messages, or telex messages, and 
• Free overnight hotel accommodation if your flight is scheduled to depart the next day, in addition to transportation between the airport and the hotel and back, and  
• A compensation under Regulation (EC) No. 261/2004 of the European Parliament of:
  • €250 for flights up to 1,500km, or 
  • €400 for intra-Community flights exceeding 1,500km and other flights between 1,500 – 3,500km), or 
  • €600 for flights not covered above 

Note. You will not be entitled to the above compensation if your flight was cancelled due to extraordinary circumstances over which the airline had no control, or if you were told about the flight cancellation: 

• At least 14 days before the scheduled departure time of your flight, or 
• 14 – 7 days before the scheduled departure time of your original flight and offered a rerouted flight departing up to 2 hours before the original flight’s scheduled time and arriving at the final destination up to 4 hours after the original flight’s scheduled arrival time, or 
• Within 7 days before the scheduled departure time of your original flight and offered a rerouted flight departing within 1 hour before the original flight’s departure time and arriving at the final destination within 2 hours after the original flight’s scheduled arrival time, or 

50% Reduction in Compensation. The compensation indicated above will be reduced by 50% if: 

• The arrival time of your substitute flight compared to the original flight is not more than:
  • 2 hours for flights of up to 1,500km, or 
  • 3 hours for intra- Community flights exceeding 1,500km and other flights between 1,500 – 3,500km, or
  • 4 hours for flights not included above 

Boarding Denial Compensation 

If you were denied boarding against your will, you will be entitled to a compensation of €250, €400 or €600 in cash, via electronic bank transfer, bank check, bank order, or (if you agree) in the form of travel vouchers and/or other services. You will also be entitled to make 2 free phone calls, fax messages, emails, or telex messages. 

The compensation will be reduced by half if the arrival time of your substitute flight does not exceed the scheduled arrival time of your original flight by: 

• 2 hours for flights not exceeding 1,500km
• 3 hours for intra-community flights exceeding 1,500km and other flights between 1,500 – 3,500km 
• 4 hours for flights not covered above 

Boarding Denial Compensation in the United States

If you were denied boarding in the United States, you will be entitled to the following compensation: 

Boarding Denial Compensation in the U.S.
Arrival time difference	Cash compensation	Compensation limit	Voucher Compensation
Less than 1 hour	NA	NA	NA
1 – 4 hours	2x of one-way fare	USDE 775	2x of one-way fare + USD 75
More than 4 hours	4x of one-way fare	USD 1,550	4x of one-way fare + USD 75

Boarding Denial Compensation in Canada

If you were denied boarding in Canada, you will be entitled to compensation in the form of cash or voucher, as shown below. 

Boarding Denial Compensation in Canada
Arrival time difference	Cash compensation	Voucher compensation
Up to 6 hours	CAD 900	CAD 1,575
6 – 9 hours	CAD 1,800	CAD 3,150
More than 9 hours	CAD 2,400	CAD 4,200

Frequently Asked Questions About TAP Portugal Cancellation Policy

Whether your plans have changed or you simply need to cancel your reservation for any reason, it’s important to understand the rules and fees associated with cancelling a flight. In this short section, we’ll answer some of the most frequently asked questions about TAP Portugal’s cancellation policy. From refund eligibility to rebooking options, we’ll provide you with all the information you need to navigate the cancellation process smoothly. So, if you’re considering cancelling your TAP Portugal flight or want to know what to expect in case of future changes, keep reading!