SWISS Air Flight Change Policy

Planning a trip can be exciting, but things often don’t go as planned. If you’ve booked a flight with SWISS Air and need to make changes to your travel plans, it’s important to understand the airline’s flight change policy. In this blog post, we’ll walk you through SWISS Air flight change policy, including any fees or restrictions that may apply.

Can I Change My Flight with SWISS Air?

To know the answer to Can I change my flight with SWISS Air, it’s important to understand SWISS Air flight change policy. The section below breaks down everything you need to know about whether you can change your flight with SWISS Air, including restrictions and procedures. Whether you need to modify your travel dates or switch to a different destination altogether, knowing the ins and outs of SWISS Air flight change policy will help ensure a smooth and stress-free travel experience.

• You can change and rebook Flex fares without paying any change fee (including changing to an earlier flight on the same day).
• You can change and rebook Classic fares for a fee, depending on your route. 
• You cannot change or rebook Light fares, promo fares, and heavily discounted fares.
• You can change your flight online, by phone, at a sales office, airport counter, or through the travel agent that issued your ticket. You can change your travel dates online, but to change the origin and/or destination of your flight, you’ll have to contact other channels. 
• The deadline to change a SWISS Air flight is at least 3 hours before departure for flights departing from Switzerland. If your flight departs from outside of Switzerland, the deadline for changing flights will depend on your departure airport. 
• If you’re making a flight change and have already purchased excess baggage, it will not be included in your new flight. You will have to purchase it again.
• If you purchase your ticket through a travel agency, it’s best to request your flight change through the same agency.
• If you’re unable to travel due to illness even after starting your journey, SWISS Air will extend your ticket’s validity till you’re fit to travel again, based on the following conditions:
  • The extension period will be from the point from where you resume your journey, and
  • Seat availability in the same class of service purchased by you, and 
  • A medical certificate from your doctor 

If the remaining flight coupons (physical or electronic) include one or more stopovers, SWISS Air will extend the validity of your flight ticket (and the flight tickets held by immediate accompanying family members) by up to 3 months from the date of illness shown on the medical certificate. 

• If a passenger dies en route, SWISS Air will extend the validity of the tickets of the persons accompanying the deceased passenger andwaive the minimum stay requirements. If an immediate family member of a passenger dies, SWISS Air will extend the validity of the passenger’s flight ticket as well as that of the immediate family member(s) accompanying the passenger—subject to the following conditions:
  • A valid death certificate must be presented. 
  • The validity period of the ticket will be extended by up to 45 days from the date of death.

• If you need to change your flight due to a force majeure situation:
  • You must contact SWISS Air immediately
  • SWISS Air will make all reasonable efforts to transport you to your next stopover or final destination under the originally agreed-upon conditions
• If your flight is cancelled, or it fails to operate reasonably within schedule, or it fails to land at your destination/stopover, or results in your missing a connection flight with a confirmed booking, you can choose from any of the following options:
  • Fly on the next flight available without paying any additional charge, or 
  • Fly later after extending your ticket’s validity without paying extra, or 
  • Request to be reimbursed for your unused flight segment, or 
  • Request a refund of your fare, or
  • Travel on another carrier chosen by SWISS Air to your destination if SWISS is unable to carry you to your destination within a reasonable time period and you don’t want a refund 
• If SWISS Air cancels your flight within 2 days of departure, you will be automatically rebooked for free on the next flight available to your destination in the same travel class. If you cannot be rebooked on an alternative flight or if the alternative flight offered to you does not fit your schedule, you can select one for yourself during the validity period of your ticket, which is usually 1 year from the original date of departure.
  • You can change and rebook your flight online via Registration, the airline’s Service Center, or through the travel agent from whom you bought the ticket. 

If your re-routed flight is on the following day, you’ll be provided free overnight accommodation (or reimbursed a reasonable part of the cost) in addition to support services and compensation (where applicable)

SWISS Air Flight Change Fee

SWISS Air flight change fee will depend on what type of ticket you’ve purchased, your fare class, and your route. For example, if you’re travelling on a Flex fare within Europe, you will not be charged any flight change fee for changing your flight. 

Since SWISS Air does not publish its flight change fees, it is best to check directly with customer service for the most accurate and up-to-date information regarding flight change fees. Alternatively, you can check the fare conditions of your ticket for this information.

How to Change Your SWISS Air Booking?

You can make changes to your SWISS Air booking online, by phone, through a sales office, at the airport counter, or through the travel agent that issued your ticket.

How to change your flight online on SWISS Air?

You can change your flight online via SWISS.com by navigating to Book & Manage > Manage my bookings. After that, log in with your Travel ID (email address) if you have an account, or with your 6-digit booking code and lastname. then select your flight booking and make the required changes to your flight—such as updating the date or time, or adding special requests (you can’t change your departure or destination airport online). After making the required changes, confirm the changes and pay the applicable flight change fee and fare difference between the old and new fares. You will receive your new flight itinerary at the email ID provided by you earlier when you booked your ticket.

Note About Online Flight Changes

• You can only make changes to Open status tickets online. 
• You can only change your flight dates and times online, but to change your destination, you must contact customer service, a sales office, or your travel agent. 
• If you want to change and rebook a flight for which you’ve already checked in, you must contact your local service center immediately.
• If you’re changing and rebooking your flight online, your booking reference will stay the same. However, your ticket number will change which you can use for some online services such as online check-in.
• If you’ve already purchased excess baggage, it will not be transferred to your new flight—you’ll need to purchase it again.
• If you purchase your ticket from a travel agency (especially if it’s part of the tour package offered by the agency), it’s best to request flight changes directly through the agency. This is because your travel agent will not have access to your new e-ticket, which means that further changes to your ticket will have to be made directly through SWISS. And should you make any flight changes online, be sure to inform your travel agency immediately. This will help prevent any chances of confusion later.

Other Exceptions to Online Flight Changes

The SWISS Air flight change policy does not allow you to make changes to the following types of flight bookings online: 

• Bookings that include flight segments of other airlines
• Bookings where a ticket hasn’t yet been issued 
• Bookings with multiple tickets for the same passenger and route 
• Tickets with non-open status tickets 
• Bookings with a non-OK status (HK|RR) 
• Tickets without showing tariff calculation (IT tickets)
• Bookings with special services
  (such as for carriage of pets, medical equipment, special sports equipment, etc.)
• Tickets with a group booking 
• Tickets with a mismatch between the booking class (RBD) and tariff code (Fare Base)

How to change your flight by phone on SWISS Air?

Another option is to call SWISS Air customer service by phone and speak with a representative who can assist you with making changes to your booking. Before calling, gather all the necessary information such as your reservation number and flight details. Be prepared to provide your booking code to the customer service representative. They will walk you through the process of changing your booking, whether it’s adjusting your travel dates, upgrading your seat, or making any other necessary changes. There may be change fees or restrictions involved, so be sure to inquire about any applicable charges before proceeding.

How to change the flight date on SWISS Air?

The easiest way to change your flight date on SWISS Air is online or by phone. To change the flight date online, refer to How to change your flight online on SWISS Air (above). After accessing your flight booking as explained, look for the option to change your flight date and follow the prompts to select a new date that suits your travel plans. If you encounter any issues or need assistance, reach out to SWISS Air’s customer service team for assistance. 

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Frequently Asked Questions About SWISS Air Flight Change Policy

The section below answers some of the most frequently asked questions about SWISS Air flight change policy. From fees and restrictions to procedures and options, we’ve got you covered. So before you book your next flight with SWISS Air, take a few minutes to read through this guide and ensure you’re fully informed.