The Avianca Airlines flight change policy has been revised due to the coronavirus pandemic. Most passengers (including those holding non-changeable fares) are allowed to make up to 3 flight changes for free up to December 31, 2021. To avoid paying a flight change fee on Avianca, you must: 

Flight change policy
  • Qualify for the travel waiver due to COVID-19
  • Change your flight at least 24 hours before departure 

The flight change policy applies differently to different types of tickets, depending on your fare type, route, and date of purchase and travel, as explained below.

  1. Flight tickets purchased in 2021
    1. If you purchased an XS or S fare between January 1 – June 30, 2021, you can make the following types of changes to your ticket:
      • Applicable routes. All routes operated by Avianca Airlines, except flights from Uruguay, Paraguay, Chile, Brazil, Bolivia, and Argentina
      • Fares. Only the following types of fares: XS and S.
        (In normal cases, XS fares cannot be changed and S category fares can only be changed for a fee).
      • Fare difference. You must pay the applicable fare difference. 
      • Number of changes. Up to 3 flight changes without penalty.
      • Penalty waiver period. Until December 31.
    2. If you purchased an M, L, XL, or XXL fare between January 1 – October 19, 2021, you can make the following types of changes to your ticket: 
      • Applicable routes. All routes operated by Avianca Airlines, except flights from Uruguay, Paraguay, Chile, Brazil, Bolivia, and Argentina
      • Fares. Only M, L, XL, and XXL.
        (In normal cases, M, L, and XL fares can only be changed for a fee, whereas XXL fares can be changed free of charge even in normal conditions).
      • Fare difference. You must pay the applicable fare difference. 
      • Number of changes. Up to 3 flight changes without penalty.
      • Penalty waiver period. Up to 12 months from the ticket’s purchase date.
    3. If you purchased an XS, S, M, L, XL, or XXL fare between January 1 – March 31, you can make the following types of changes to your ticket:
      • Routes. All routes from Uruguay, Paraguay, Chile, Brazil, Bolivia, and Argentina
      • Fares. Only XS, S, M, L, XL, or XXL.
        (In normal cases, XS fares cannot be changed; S, M, and XL fares can be changed for a fee; L and XXL fares can be changed for free even in normal cases).
      • Fare difference. Blackout dates apply.
      • Number of changes. Up to 1 flight change without penalty.
      • Penalty waiver period. Up to December 31.
  2. Flight tickets purchased in 2020
    1. If you purchased your ticket between March 4, and August 31, regardless of your travel date, you are allowed to:
      • Make changes to your flight before December 31.
      • Make changes to: 
        • All flight routes operated by Avianca.
        • The following types of fares: XS, S, M, L, XL, and XXL.
      • Claim a fare difference waiver if you change your flight by November 30, on the same route/common points.
      • Claim a waiver of flight change penalty fee as long as you make the changes and travel on/before December 31.
      • Make multiple changes before November 30, 2020, or a one-time change after December 1. 
    2. If you purchased your ticket before August 31, 2020, with a travel date between March 4, 2020, and October 31, 2020, you can: 
      • Make changes to your flight before December 31.
      • Make changes to: 
        • All flight routes operated by Avianca.
        • The following types of fares: XS, S, M, L, XL, and XXL.
      • Claim a fare difference waiver if you change your flight and fly before November 30, 2020, on the same route/common points.
      • Claim a flight change penalty waiver as long as you make the changes and travel on/before December 31, 2021.
      • Make multiple changes before November 30, or a one-time change after December 1. 
    3. If you purchased your ticket between September 1, and September 30, regardless of your travel date, you can: 
      • Make changes to your flight before December 31.
      • Make changes to: 
        • All flight routes operated by Avianca except*:
          • Domestic flight routes within Colombia and Ecuador.
          • Flights between Central and North America.
          • Flights between countries in South America.
        • The following types of fares: XS, S, M, L, XL, and XXL.
      • Claim a fare difference waiver if you change your flight and fly before November 30, on the same route/common points.
      • Claim a flight change penalty waiver as long as you make the changes and travel on/before December 31.
      • Make multiple changes before November 30, or a one-time change after December 1. 

*On domestic routes within Colombia and Ecuador, flights between Central America and North America, and flights between Central American countries, you can make a one-time flight change to XS, S, M, L, XL, and XXL fares, as long as you do it before December 31, 2021, and also travel before December 31.

  1. If you purchased your ticket between October 1, 2020, and November 30, 2020, regardless of your travel date, you can: 
    • Make changes to your flight before December 31, 2021.
    • Make changes to: 
      • All flight routes operated by Avianca except*:
        • Domestic flight routes within Colombia and Ecuador.
        • Flights between Central and North America. 
      • The following types of fares: XS, S, M, L, XL, and XXL.
    • Claim a flight change penalty waiver as long as you make only 1 change and travel before December 31.

*On domestic routes within Colombia and Ecuador and flights between Central American countries, you can make a one-time flight change to M, L, XL, and XXL fares, as long as you do it before December 31, and also travel before December 31.

  1. If you purchased your ticket between December 1, December 31, regardless of your travel date, you can: 
    • Make changes to your flight before December 31, 2021.
    • Make changes to: 
      • All flight routes operated by Avianca except*:
        • Domestic flight routes within Colombia and Ecuador.
        • Flights between Central American countries. 
        • Flights from/to Europe. 
      • The following types of fares: XS, S, M, L, XL, and XXL.
    • Claim a flight change penalty waiver as long as you make only a one-time change and travel before December 31, 2021.

*On domestic routes within Colombia and Ecuador, flights between Central American countries, and flights from/to Europe, you can make a one-time flight change to M, L, XL, and XXL fares, as long as you do it before December 31, 2021, and also travel before December 31, 2021.

Avianca Airlines Flight Change Policy under Normal Conditions

Under normal conditions (without travel waivers), Avianca Airlines flight change policy will depend on your ticket:

  • XS fares cannot be changed. 
  • S, M, and XL fares can be changed for a fee (depending on route).
  • L and XL fares can be changed free of charge. 

If Avianca Airlines cancels your flight or changes flight schedule significantly, you have the option to reschedule your flight to suit your convenience, as long as it is on the same route and travel class. Alternatively, you can cancel it and ask for a refund—plus claim compensation.

Avianca Airlines Flight Change Policy for Award Tickets (LifeMiles)

LifeMiles members are allowed to make a free one-time change of date or destination due to COVID-19, as long as they travel on the same route or common points. The cancellation/redeposit/refund fee for miles will depend on the route, channel of redemption, and fare conditions mentioned on the ticket which you should check when booking your award ticket. 

The standard change fees for award tickets range from USD 25 – 75. 

Date of Redemption Routes Applicable DateFare Difference WaiverChange Penalty Waiver Number of Changes Permitted
Booked between Sep. 1 – Oct. 19, 2021, regardless of travel date All Avianca-operated routes Within 12 months from the date of redemption NoOnly if reschedule and travel within 12 months from the date of redemption One (1) change
Booked between Jan. 1 – Aug. 31, 2021, regardless of travel dateAll Avianca-operated routes Before Dec. 31, 2021 NoOnly if you reschedule and travel before December 31, 2021Three (3) changes
Booked between September 1 – Dec. 31, 2020, regardless of travel dateAll Avianca-operated routes Before Dec. 31, 2021 NoOnly if you reschedule and travel before December 31, 2021One (1) change
Booked before Aug. 31, 2020, with travel date between March 4 – Oct. 31, 2020All Avianca-operated routes Before Dec. 31, 2021 Applies only if you reschedule and travel before November 30, 2020, on the same route/common pointsOnly if you reschedule and travel before December 31, 2021Before Nov. 30, 2020: Multiple After Dec. 1, 2021: Only 1 
If you know when you will travel, you can make changes to your award ticket by calling the Avianca Airlines office in your city/country or via Live CHAT. If you had redeemed your ticket with miles, you did not use it, and it is less than 1 year old, you can change your flight (date/time and route) or ask for a refund of your miles. If your ticket is partially used or was issued more than 1 year earlier, you can change your flight date and time but you cannot reroute your flight or request a refund. Redeeming a mileage ticket with Avianca’s partner airlines is subject to availability in the same travel class, but redeeming a mileage ticket with Avianca is not. You cannot apply a voucher to a ticket redeemed with miles. 

Aviana Airlines Flight Change Policy Due to COVID-Positive Cases

If you test positive for COVID-19, are awaiting a COVID-19 test result, or think you have been infected and are booked on a flight on Avianca Airlines, you must:

  1. Fill out the Do you want to postpone your flight? form on the My Trips section of Avianca’s website and inform Avianca that you will not be able to travel on the scheduled date. Aside from this, you don’t have to do anything else. 
  2. Once you recover and certify that you’re no longer carrying any infection (such as with a medical discharge slip/certificate/negative test result), enter the required information in Avianca’s Suggestions and Complaints Form and send it to the airline.
  3. You will receive an email from Avianca in response to your request. 
  4. After you receive the mail from Avianca, call Avianca Airlines call center in your city/country, or visit an Avianca sales office in your city and inform them of your new travel date. To avoid paying any flight change penalty, your new travel date must be within 30 days of your receiving the medical discharge slip/certificate/negative test result. However, you must pay the applicable fare difference, if any.

Avianca Airlines Flight Change Process

How do I make changes my Avianca Airlines flight booking?

You can make changes to your Avianca Airlines flight ticket in any of the following ways:

  • Online through the Manage your booking or My trips tab
    (if you purchased your ticket through Avianca’s website/mobile app)
  • Through WhatsApp
    (if your flight is in the next 48 hours)
  • On phone by calling Avianca Airlines office in your city/country

Note. If you purchased your ticket from a travel agency, you must contact them directly to make the required changes.

How to change your Avianca Airlines flight online


A screengrab of Avianca Airlines Manage your booking tab for making flight changes

If you purchased your ticket directly from Avianca Airlines website/mobile app, you can use the Manage your booking tab to modify your flight booking yourself, as explained below:

  1. Go to Avianca.com
  2. Select the Manage your booking tab
  3. Enter your reservation number and last name 
  4. Click on the Continue button 
  5. Select the Change your flight option 
  6. Click on the Buy now button
  7. Access your flight booking and select the flights you want to change 
  8. Select new flight’s origin, destination, date and time 
  9. You will see a list of available flights along with the fare difference (if any) of the new flights
  10. Review the total amount to be paid
  11. Click on the Continue button 
  12. Confirm and pay (if any additional charges are payable)

Notes

  • You can also use the My trips tab to make changes to your Avianca flight booking
  • When making a flight change online, remember the following: 
    • You must have purchased your ticket from Avianca’s website/mobile app. 
    • Any changes you make online will apply to all the passengers on your booking. 
    • If you want to make flight changes for only one passenger on a booking with multiple passengers, call Avianca Airlines office in your city/country or visit an office. 
    • You must pay: 
  • The applicable penalty (if any) for the flight changes you make.
  • The applicable fare difference (if any) if your new fare is costlier
  • If you had been upgraded to Business Class on a flight you’re making changes to, you will not be entitled to the upgrade on your new flight.
  • You cannot make the above-mentioned online changes to a flight ticket:
    • Purchased within the last 24 hours 
    • Purchased with LifeMiles
    • Which have already expired 

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