Air India Change Flight Policy

Below are the major highlights of the Air India flight change policy: 

• If you want to make changes to a flight ticket to/from the United States, you can do it free of charge if:
  • You cancel it within 24 hours of purchasing it, provided you purchase it directly through Air India at least 7 days before departure, and
  • Rebook your ticket as desired
• Air India’s free look-in option allows you to change or cancel any domestic flight ticket without penalty if you do it within 24 hours of booking for a flight departing at least 7 days later. The change flight fee waiver applies to all domestic flight tickets within India, regardless of fare type. 
• If Air India changes your flight schedule significantly, you’re allowed to make changes to your flight booking to suit your convenience without being charged a flight change fee. 
• You can make changes to your flight schedule—i.e., flight time, flight date, and/or flight destination by phone, through an Air India Call Center, through the travel agent you purchased your ticket from, or online (through Manage Your Trip 🡪 Manage Booking) if you booked your ticket directly through Air India. 
• You can make changes to the following tickets without penalty:
  • First Class (F and A) tickets at least 1 hour before departure.
  • Business Class (C, D, and J) tickets at least 1 hour before departure.
  • Economy (Y) tickets at least 1 hour before departure.

Note. You can make changes to the following tickets for a fee/penalty:

• Business (Z) tickets for INR 2,500 (or Basic fare, whichever is lower) at least 1 hour before departure. 
• Economy (B, M, H, K, Q, V, W, G, L, and U) tickets for INR 2,500 (or Basic fare, whichever is lower) at least 1 hour before departure. 
• Economy (T, S, and E) tickets for INR 2,500 (or Basic fare, whichever is lower) at least 24 hours before departure. 
• Air India allows name corrections on tickets where the name appears incorrectly but does not allow a complete change of name. Name changes will only be permitted if they involve a legal change of name, or a name change due to marriage or divorce, subject to documentary evidence. 

Air India Flight Change Policy for COVID-Positive Passengers

If you’re holding a confirmed 098 ticket on any Air India flight and you (or an immediate family member) test positive for COVID-19, you can: 

• Postpone your travel date (only once) by up to 30 days without being charged a flight change penalty if you rebook within the same travel class. If you change your travel class, you must pay the applicable fare difference. 
• Claim a No-Show fee waiver if you receive your COVID-19-positive test report within 72 hours of your flight’s departure time. 

Note

• To qualify for the COVID-19 travel waiver, you must provide a COVID-positive certificate, dated no more than 15 days before your flight’s departure date. If you’re postponing your flight because an immediate family member tests positive, you must present a COVID-positive certificate plus documentary proof of your relationship with the family member. Immediate family members can include a spouse, children/adopted children, sisters, brothers, parents, grandparents, mother-in-law, father-in-law, brother-in-law, sister-in-law, daughter-in-law, and son-in-law. 
• You can only postpone your flight—you can’t cancel it. If you do, you will have to pay the cancellation charges that apply to your fare type. This means if you cancel a non-refundable ticket, the entire Basic Fare will be forfeited and only the refundable tax will be refunded to you.

Air India 24-Hour Change Flight Policy for Domestic Flights—Free Look-in Option 

Air India Free Date Change | Free Flight Change | Free Time Change | Free Schedule Change 

The Air India 24-hour change flight policy, known as the free look-in option, allows you to change or cancel your flight date, time, or destination without being charged any penalty if:

• You book a domestic flight ticket within India (regardless of fare type) at least 7 days before departure, and 
• You change your flight date, flight time, and/or flight destination within 24 hours of booking your ticket

If you cross the 24-hour deadline, you will be charged a flight change fee per applicable rates. 

Air India 24-Hour Cancellation Policy for U.S. Tickets 

Air India’s 24-hour cancellation policy for tickets to/from the United States allows you to cancel your flight ticket without penalty if:

• You purchase a ticket directly from Air India, and 
• You purchase your ticket at least 24 hours before departure, and 
• You cancel it within 24 hours of purchase

If you cancel after the 24-hour grace period, you will be charged a cancellation fee. 

Air India Flight Change Travel Waivers by Country 

• Air India Flight Change Waiver for Flights to/from Moscow, Russia (SVO). If you’re holding a confirmed 098 flight ticket between India and Moscow, you can make a one-time change to your flight and/or travel date within your ticket’s validity period for no charge. 

Air India Flight Change Options 

If you want to reschedule your Air India ticket, you can:

• Change your flight date, subject to the fare rules of your ticket
• Change your flight time, subject to the fare rules of your ticket 
• Change your flight destination or travel class, if you pay the fare difference 

Air India Flight Booking Change – How to Change Your Air India Flight Booking

You can make changes to your Air India flight date, flight destination, or time: 

• By calling an Air India Call Center near you
• Online if you purchased your ticket directly from Air India
• Through your travel advisor

How to Change Flight Online on Air India? 

How do I change an Air India flight online?

If you purchased your ticket directly from Air India, you can make changes to your flight date, flight time, and flight destination online. 

To make flight changes online, follow the steps below.

1. Go to AirIndia.in 
2. Select the Manage Booking option from Manage Your Trip
3. Enter your last name and booking reference/PNR or ticket number 
4. Hit the Retrieve Booking button 
5. Cancel your flight 
6. Go back to AirIndia.in 
7. Enter your new trip requirements 
8. Click on the Book Now button  
9. Follow the on-screen prompts to select your new flight

You will receive your new e-ticket by email immediately after you pay.

If you purchased your ticket from a travel agency or another source, contact them directly to rebook.

If you have any questions, call Air India’s Customer Support Office in your area. 

Note. If you modify a single flight booking on a PNR with multiple passengers, the entire PNR (i.e., all bookings) will be affected. To change a single passenger’s itinerary on such PNRs, you will need to contact Air India for assistance. 

Air India Flight Date Change | Flight Schedule Change

How to change the date of an Air India flight (or flight schedule)?

If your travel plans change and you want to postpone your trip (change your flight schedule), you can change your Air India flight date or schedule in any of the following ways: 

• Air India Flight Date Change Online. If you booked your ticket directly from Air India, you can change your flight date online through Manage Your Trip 🡪 Manage Booking. 

• Your online change flight request will be automatically processed through Air India’s website, as long as you pay any additional charges due online when rebooking your ticket. 
• If your booking contains multiple passengers, the date change will apply to all passengers on your PNR. If you want the online change to apply to only one passenger on the PNR, you will have to contact Air India or your travel agent by phone or visit a nearby office. 
• Air India Flight Date Change by Phone. You can make a flight date change over the phone by calling an Air India office in your country. 

• You will need to provide your booking reference/PNR number or E-ticket number and your last name to the telephone agent. 
• The telephone agent will retrieve your flight booking and apprise you of the flight change options, including the flight change fee that may apply. 
• The telephone agent will proceed with the changes and ask you to make a secure payment by credit/debit card. If you’re eligible to make a free date change, you will not be charged. 
• You will receive a confirmatory mail with your new flight itinerary on your registered email ID. 
• Air India Flight Date Change at the Destination Airport. You can physically request a flight date change at an airport counter. Visit the departure airport where you have decided to board the flight. Request an Air India executive to make the necessary changes to your flight reservation.

Note. If you’re making a flight schedule change, the applicable fare difference and change fee (both) will apply, subject to the fare rules of your ticket.

Air India Flight Change Fee | Flight Change Cost

If you’re making any changes to your Air India flight schedule (i.e., flight date, flight time, or flight destination), you will be charged a flight change fee based on your travel class and when you make the changes.

Air India Change Flight Tips

Tips on Air India flight ticket change 

A few tips if you want to change a flight on Air India:

• If you booked your ticket directly from Air India, you can modify it:
  • Online through My Booking (if you purchased your ticket directly from Air India)
  • By phone (call an Air India Call Center in your area) 
  • Through the travel agent/online travel company (Expedia, etc.) you purchased your ticket from
• If you rebook a flight and your new flight ticket is more expensive, you must pay the fare difference, preferably by using the same payment method. 
• If you had already made changes to your flight through an Air India Call Center, you cannot make additional changes online—you will have to call Air India to process the changes.
• If you make changes to a flight booking with multiple passengers on the same PNR, it will affect all the passengers on the PNR. To make changes to a single passenger’s booking on such PNRs, contact your nearest Air India Call Center.
• If you cannot access the My Booking page through Air India’s website or you need any help with online booking, you must contact Air India by email via ecommerce@airindia.in (or call Air India).
• To modify a flight ticket not booked via AirIndia.in, you must contact an Air India Call Center for assistance. 
• You can have an open ticket endorsed for travel only through Air India’s office or a travel agent—you cannot do it online. 

Air India Flight Change Number 

You can change your Air India flight booking by phone at the following numbers:  

• India 0124-2641407/020-26231407/1860-233-1407
• Germany 496925511337 (toll number)
• France 331 874 06644 (toll number) 
• U.K. 0800 048 9254 (toll-free)
• Singapore 800 101 4016 (toll-free)
• Australia 613 701 98270 (toll number) 
• Other Countries + 91-124-2641407/20-26231407 (toll number)

Frequently Asked Questions on Air India Cancellation Policy