ANA Flight Change Policy & Fee

The All Nippon Airways (ANA) flight change policy allows you to make changes to your flight tickets if the fare rules of your ticket permit flight changes or your flight falls under a COVID-19 travel waiver. Some tickets cannot be changed, while others attract a handling fee. 

You’re allowed to change your ANA flight date and/or time for free if:

• Your flight falls under the COVID-19 travel waiver, i.e.:
  • Your itinerary includes a flight to/from/via an airport in Japan, and 
  • Your ticket was issued on/before June 10, 2021 with a travel date between February 26, 2020 and October 31, 2021
• Your flight to/from U.S.A., Canada, Mexico, Peru, and Brazil:
  • Is delayed by more than 31 minutes, or
  • Departs earlier by more than 16 minutes 
• Your flight is cancelled and the alternative flight offered to you does not suit you.
• The fare rules of your ticket allow you to change your flight (with or without a fee).
• You or the passenger accompanying you falls ill or gets injured and this prevents you from catching your flight, as long as you produce a valid medical certificate from a qualified medical practitioner.
• Your co-passenger or an immediate family member dies, subject to your submitting a death certificate. 

Note. You can change your flight route as long as you pay the applicable difference in fares, taxes, etc.

You can make changes to your flight: 

1. By calling the local ANA office in your city/country
2. Online if you purchased your ticket online from ANA’s website
3. Through the travel agent you purchased your ticket from

ANA Flight Change Policy for Involuntary Changes Due to Reasons Beyond ANA’s Control

Involuntary schedule changes refer to flight changes made by ANA for reasons beyond its control—such as bad weather, traffic situations, etc.—or reasons within its control—such as maintenance issues, equipment malfunction, etc. 

Involuntary schedule changes for the United States, Canada, Mexico, Peru, and Brazil also include:

• A flight delay of more than 31 minutes 
• An earlier flight departure by more than 16 minutes 
• A change of another airline’s flight due to cancellation, delay, or some other reason beyond the passenger’s control

If your flight has been subjected to an involuntary schedule change for any of the reasons mentioned above, you have 2 options:

1. Get rebooked on the next available ANA Group flight at no additional cost. ANA Group flights include ANA and Air Japan operated flights on international routes, and flights operated by ANA, ANA Wings, and codeshare operated flights by IBEX Airlines, AIR DO, Solaseed Air, Air Oriental Air Bridge, and Star Flyer on domestic routes within Japan.
2. Cancel your flight and receive a refund

ANA Flight Change Policy Due to Voluntary Changes 

Voluntary changes refer to flight changes made by a passenger and not the airline. 

• If the fare conditions of your ticket permit flight changes, you can change your flight date and/or time either free of charge or for a fee, depending on your ticket’s fare rules. 
• If the fare rules of your ticket do not permit flight changes, you cannot make changes to your flight. 

If you have any questions or need assistance, call your local ANA office. A travel expert will verify your ticket details and inform you whether any handling fee and fare or tax differences will apply. 

If you have purchased your ticket: 

• Directly from ANA’s website, you can make changes to your flight online via the website.
• From a travel agent, contact the travel agent to process your request. 
• Through ANA’s sales office/call center, you must call ANA to process your request.

ANA Flight Change Policy Due to Passenger’s Illness/Injury

If you want to change your flight date due to illness or injury (i.e., of the passenger or an accompanying passenger), you must submit a medical certificate to ANA’s Sales Support Desk by:

• Phone 1-800-262-2250 (Monday – Friday: 6.00am- 5.30pm Pacific Time)
• Email salessupport@fly-ana.com 

Eligibility Conditions. Per ANA’s regulations: 

• Flight changes relating to illness or injury:
  • Will apply only to ANA flights, i.e., NH 205 tickets.
  • Must relate to the passenger or an accompanying passenger, and do not include immediate family members not accompanying the passenger.
  • Are treated as involuntary ticketing procedures.
• The medical certificate must be issued by a medical practitioner and must include information relating to the duration of the illness or injury till the passenger is fit to travel again. 

ANA Flight Change Policy Due to Death of a Passenger’s Immediate Family Member

ANA allows you to change or reroute your flight without being charged a flight change fee if: 

• Your co-passenger dies 
• An immediate family member dies
  (An immediate family member can include a spouse, children/step-children, grandchildren, parents, grandparents, mother-in-law, father-in-law, sister-in-law, brother-in-law, son-in-law, daughter-in-law).

In both cases, the passenger must submit a valid copy of the death certificate to ANA’s Sales Support Desk by Email (salessupport@fly-ana.com) or fax. For assistance, call 1-800-262-2250 (Monday – Friday: 6.00am- 5.30pm Pacific Time).

ANA Flight Change Fee

The flight change fee charged by ANA will vary depending on your fare and route and can be up to USD 500 per ticket. To know whether your ticket can be changed and the exact flight change fee, refer to your ticket’s terms and conditions. 

How to Make Changes to Your ANA Flight Reservation 

You can make changes to your flight ticket if the fare conditions of your ticket allow you to. For some tickets, a handling fee may apply, whereas for other tickets such as promotional tickets and heavily discounted tickets, flight changes are generally not permitted. 

For more information: 

• Read the fare conditions of your ticket
• Call or your local ANA office 
• Ask ANA’s airport/city office
  

You can make changes to your flight ticket:

1. On phone by calling the local ANA office in your city/country
2. Online if you purchased your ticket online from ANA’s website
3. Through the travel agent you purchased your ticket from

How to Change the Flight Date on ANA Online

1. Go to the Search Reservation page
2. Enter your:
   1. 6-digit reservation number, or
      (Select and) enter your 13-digit e-Ticket number 
   2. First and last name 
3. Click on the Search button
4. Select the Change Reservation button below your itinerary
5. Follow the on-screen prompts to change your flight date, time, and/or route
6. Pay the applicable fare and tax difference, if any

If you’re making the changes by phone, ANA will process the flight changes after verifying your ticket details. ANA will inform you if any fare, fee, tax differences, and/or handling fee will apply to your new flight ticket before making the necessary changes. 

When can I make changes to my ANA flight booking online? 

You can make changes to your flight booking online (through ANA’s website) if:

• You had booked your flight through ANA’s website.
• Your flight is for a simple round trip, one-way trip, or an open-jaw trip.
• Your flight must include a changeable fare on ANA’s website.
• You haven’t already made any changes to your ticket by phone. 

Note

• If you’ve already purchased a flight ticket, you’re allowed to change your flight up to 24 hours before your original flight’s departure or up to 6 hours after the new flight’s departure (i.e., the flight you want to change to), whichever is earlier.

• You will not be able to make any online changes to your flight (via ANA’s website) if:
  • Your flight booking includes an upgraded flight (however, you can make changes by cancelling the upgrade).
  • You booked or changed your ticket by phone.
  • Your itinerary involves multiple-city stays.
  • The traveller classification on your flight booking will change if you change your boarding date. 
  • You booked your ticket through a travel agency.
  • Your itinerary includes flights with multiple boarding classes.
• If you’re making flight changes online, you will not be charged a reissue service fee.
• If you’re making flight ticket changes on phone through ANA, you may be charged a service fee on a per-passenger basis. 
• You will not be charged a handling fee if you don’t incur a difference in the fare, tax, or other fees, and you don’t make any route change. 
• If you’re making any changes to your Electronic Miscellaneous Document (EMD) you will only incur an exchange/reissue service charge (ESC) if you’re extending the validity period to carry out the exchange or reissue. 

Ticketing Service Charge and Exchange/Reissue Service Charge (ESC)

ANA charges a processing fee, known as Ticketing Service Charge, when issuing an international flight ticket. If you’re making a route change to your ticket, or when a flight change requires an amount adjustment (increase/decrease), you’ll be charged a handling fee, known as Exchange/Reissue Service Charge (ESC). These fees will be charged in addition to the difference in fares and taxes, if any.

The service charges for both are shown in the tables below.

ANA Ticketing Service Charges
Ticket Purchase Location	Ticketing Service Charge
ANA’s website	Free
ANA Call Center—Japan Region	JPY 5,500 (incl. tax)
ANA Airport Counter—Japan Region	JPY 5,500 (incl. tax)
ANA Call Centers—North America	USD 25 incl. for flights within Japan
ANA City/Airport Counters—North America	USD 25incl. for flights within Japan
ANA Airport Counters—Canada	CAD 25incl. for flights within Japan
ANA Call Center for European Region	EUR 40/GBP 30 EURO 15/GBP 10 for flights within Japan/European Region
ANA City Counter—European Region	EUR 40/GBP 30EURO 15/GBP 10 for flights within Japan/European Region
ANA Airport Counters—European Region	EUR 60/GBP 45EURO 35/GBP 25 for flights within Japan/European Region
ANA City Counter—Geneva	CHF 60CHF 20 for flights within Japan/European Region
ANA Call Centers—Russia Region	EUR 40EUR 15 for flights within Japan/Europe
ANA City Counters—Russia	EUR 40EUR 15 for flights within Japan/Europe
ANA Airport Counters—Russia Region	EUR 60 EUR 35 for flights within Japan/Europe
ANA Call Center—Stockholm	SEK 420SEK 160 for flights within Japan/Europe
ANA City Counter—Stockholm	SEK 420SEK 160 for flights within Japan/Europe
ANA Airport Counter—Stockholm	SEK 640 SEK 370 for flights within Japan/Europe
ANA Call Center—Istanbul	USD 40 USD 15 for flights within Japan/Europe
ANA City Counter—Istanbul	USD 40USD 40 for flights within Japan/Europe
ANA Airport Counter—Istanbul	USD 65 USD 40 for flights within Japan/Europe
ANA Call Center—Singapore	SGD 80incl. for flights within Japan
ANA City/Airport Counter—Singapore	SGD 80incl. for flights within Japan
ANA Call Center—Kuala Lumpur	MYR 80incl. for flights within Japan
ANA Airport/City Counter—Kuala Lumpur	MYR 80incl. for flights within Japan
ANA Call Center—Vietnam Region	VND 600,000incl. for flights within Japan
ANA Call Center—Manila	USD 100
ANA City/Airport Counter—Manila	USD 100
ANA Call Center—China Region	CNY 150incl. for flights tickets within Japan
ANA City/Airport Counter—China Region	CNY 150incl. for flights tickets within Japan
ANA Call Center—Taiwan	TWD 780incl. for flights tickets within Japan
ANA City/Airport Counter—Taiwan	TWD 780incl. for flights tickets within Japan
ANA Call Center—Bangkok	THB 1500incl. for flights tickets within Japan
ANA City Counter—Bangkok	THB 1500incl. for flights tickets within Japan
ANA Call Center—Jakarta Office	IDR 700,000IDR 400,000 for flights within Japan
ANA City/Airport Counter—Jakarta	IDR 700,000IDR 400,000 for flights within Japan
ANA Call Center—Australia Office	AUD 60 incl. for flights within Japan
ANA City/Airport Counter Australia	AUD 60 incl. for flights within Japan
ANA Call Center—Phnom Penh	USD 50incl. for flights within Japan
ANA City Office—Phnom Penh	USD 50incl. for flights within Japan
ANA Call Center—Seoul, South Korea	KRW 30,000incl. for flights within Japan
ANA Airport Counter—South Korea	KRW 30,000incl. for flights within Japan
The above charges do not apply to: Tickets purchased: Online through ANA’s website With ANA travel vouchers ANA gift cards at ANA’s airport counters Children below 12Primary Diamond Service members Passengers accompanying a Diamond Service primary member on an award ticket (only) on the same booking

Exchange/Reissue Service Charges (ESC)
Request Location	ESC
ANA website	Free
ANA Call Center/Counter—Japan Region	JPY 2,200 (incl. tax)
ANA Call Center/Counter—China Region	CNY 150
ANA Call Center/Counter—Hong Kong Region	HKD 200
ANA Call Center/Counter—Philippines Region	USD 20
ANA Call Center/Counter—Thailand Region	THB 500
ANA Call Center/Counter—Indonesia Region	IDR 700,000
ANA Call Center/Counter—Australia Region	AUD 50
ANA Call Center/Counter—Cambodia Region	USD 15
ANA Call Center/Counter—Vietnam Region	VND 400,000
ANA Call Center/Airport Counter—South Korea	KRW 30,000
The above charges do not apply in the following cases: Children below 12Changes made through ANA’s websiteIf the change fee is more than the ESCIf the change is made for other than voluntary reasonsIf you change the date but the fare remains unchanged If you’re a Diamond Service primary memberThe Exchange/Reissue Service Charge is non-refundable in case of voluntary refunds.If you make changes over the phone by calling an ANA customer representative or at ANA’s international airport counter in Japan, you will incur a service charge per ticket. You will not incur any handling fee if you don’t incur any fare, tax, or fee difference and if you don’t make any route changes. You will incur an exchange/reissue service charge if you extend the validity period of your ticket to exchange or reissue your ticket.

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Frequently Asked Questions on ANA Flight Change Policy