Singapore Airlines requires that the name on your ticket exactly matches the name on your passport/valid legal ID. If it does not, you may not be allowed to board your flight.
The Singapore Airlines name change policy allows you to correct misspellings “within reason” so that your name appears correctly on your ticket. If your name does not appear correctly on your ticket, you can seek assistance to:
- Correct up to 3 characters of your name
- Correct the salutation
- Correct the maiden/married name
- Add your middle name
Restrictions re Change of Passenger Name
Singapore Airlines’ name correction policy places the following restrictions on name changes and corrections:
- Singapore Airlines does not permit a complete change of name leading to a change of passenger.
- Singapore Airlines tickets are non-transferable.
- Name changes or corrections must be made before the journey commences.
- Name changes or corrections cannot be made by phone.
- You will be required to provide proof of correct name, such as your passport, driver’s license, marriage or divorce certificate, etc.
- Name changes are not permitted once your journey commences.
Singapore Airlines Name Change Form
Who can use the Singapore Airlines Name Change Request Form?
If you’re a PPS Club or KrisFlyer member, the name on your membership card must match the name on your passport. If it does not, you will need to fill out Singapore Airlines’ Name Change Form and:
- Email it to: KF_contact@singaporeair.com.sg, or
- Fax it to: +65-6789-8777
After receiving your request, Singapore Airlines will make the required changes or corrections to and update and reissue your membership card. You may be charged a name change fee of USD 10 or 1,000 KrisFlyer Miles for a new membership card.
How to Change Passenger Name on Singapore Airlines Ticket
How to change the name on a passenger’s ticket at Singapore Airlines?
If your name does not appear correctly on your ticket, you must call customer service number, your local Singapore Airlines office, or your travel agent and ask them how to fix the issue. Although name changes cannot be made by phone, you will receive the exact guidance you need, such as the contact details/email address of the local office, documents required for changing or correcting your name, the name change fee (if any), etc.
Singapore Airlines Name Change Fee
How much does it cost to change a name on a plane ticket on Singapore Airlines?
Minor name corrections such as spelling mistakes made by Singapore Airlines’ staff typically will not attract a name change fee. Other name corrections and/or changes will attract an Airline Service Fee (OC Tax) of USD 50 for the UK and a similar fee for other countries.
If the name change entails a new PNR—such as a name change after marriage, divorce, or adoption—you will have to pay the applicable flight change fee. This can range from USD 75 (Economy Class), USD 100 (Premium Economy Class), USD 200 (Business Class), and USD 500 (First Class). However, for the exact fee, check the fare conditions of your ticket or call customer service number or your local Singapore Airlines office.
Frequently Asked Questions on Singapore Airlines Name Change Policy
You can change or correct the passenger name to ensure it matches the name on your valid ID, as long as it does not result in a change of passenger and you can support it with proper legal documentation, such as a marriage/divorce certificate, etc.
Call the Singapore Airlines office in your city or the travel agent you purchased your ticket from and ask them how to proceed with the name correction or change. Be sure to have supporting documents to provide as proof.
Singapore Airlines does not make name changes and corrections by phone. However, you can call customer service number, your local Singapore Airlines office, or your travel agent and ask them how exactly to fix the problem. To process the changes, you will have to provide a copy of your ID papers (passport, driver’s license, marriage/divorce/adoption papers, etc.) by email or submit them to a local Singapore Airlines office near you.
You can download the Singapore Airlines Name Change Form from this link to change the name on your PPS Club or KrisFlyer membership card. After completing the form, you must submit it to KF_contact@singaporeair.com.sg by email or fax it to +65-6789-8777.
You may be charged a name change fee of USD 10 or 1,000 KrisFlyer Miles for a new membership card.
Singapore Airlines allows name changes that are limited to correcting spelling errors of up to 3 characters, change of salutation, adding of a middle name, and name changes due to marriage, divorce, or adoption. In all cases, you will have to provide proper documentation.
Singapore Airlines does not allow a complete change of name that results in the change of passengers.
Singapore Airlines name change policy for Australia is the same as it is for other countries. You are allowed to correct name misspellings up to 3 characters, correct a wrong salutation, add a middle name, or correct maiden/married name. You will typically be charged a name change fee or an Airline Service Fee (OC Tax) of the equivalent of USD 50 or thereabouts. If your name change (such as due to marriage/divorce/adoption) requires the reissuance of a ticket, you may be charged a slightly higher fee.
Yes, you can. Call local office in your city, or the travel agent through whom you purchased your ticket and ask them how to have your middle name added to your ticket. Although this may not be possible by phone, you will receive the correct guidance from them for your area.