Singapore Airlines Name Change Policy

Singapore Airlines requires that the name on your ticket exactly matches the name on your passport/valid legal ID. If it does not, you may not be allowed to board your flight. 

The Singapore Airlines name change policy allows you to correct misspellings “within reason” so that your name appears correctly on your ticket. If your name does not appear correctly on your ticket, you can: 

  • Correct up to 3 characters of your name
  • Correct the salutation 
  • Correct the maiden/married name 
  • Add your middle name

Note

  • Singapore Airlines does not permit a complete change of name. 
  • Singapore Airlines’ tickets are non-transferrable. 
  • Name changes/corrections must be made before the journey commences.
  • Name changes/corrections cannot be made by phone.
  • You will be required to provide proof of the correct name, such as your passport, driver’s license, marriage or divorce certificate, etc.

Singapore Airlines Name Change Form 

A screenshot of the Singapore Airlines Name Change Form for PPS Club and KrisFlyer members

If you’re a PPS Club or KrisFlyer member, the name on your membership card must match the name on your passport. If it does not, you will need to fill out Singapore Airlines’ Name Change Form and: 

  • Email it to: KF_contact@singaporeair.com.sg, or
  • Fax it to: +65-6789-8777

After receiving your request, Singapore Airlines will make the required changes or corrections to and update and reissue your membership card. You may be charged a name change fee of USD 10 or 1,000 KrisFlyer Miles for a new membership card. 

Singapore Airlines Name Change Process

How to change the name on a ticket at Singapore Airlines?

If your name does not appear correctly on your ticket, you must call +1-844-903-1897, your local Singapore Airlines office, or your travel agent, and ask them how to fix the issue. Although name changes cannot be made by phone, you will receive the exact guidance you need, such as the contact details/email address of the local office, documents required, the name change fee (if any), etc.

Singapore Airlines Name Change Fee

Minor name corrections such as spelling mistakes made by Singapore Airlines’ staff typically will not attract a name change fee. Other name corrections and/or changes will attract an Airline Service Fees (OC Tax) of USD 50 for the UK and a similar fee for other countries. 

If the name change entails a new PNR—such as a name change after marriage, divorce, or adoption—you will have to pay the applicable flight change fee. This can range from USD 75 (Economy Class), USD 100 (Premium Economy Class), to USD 200 (Business Class), and USD 500 (First Class). However, for the exact fee, check the fare conditions of your ticket or call +1-844-903-1897 or your local Singapore Airlines office.


Frequently Asked Questions on Singapore Airlines Name Change Policy

Singapore Airlines does not make name changes and corrections by phone. However, you can call +1-844-903-1897, your local Singapore Airlines office, or your travel agent and ask them how exactly to fix the problem. To process the changes, you will have to provide a copy of your ID papers (passport, driver’s license, marriage/divorce/adoption papers, etc.) by email or submit them to a local Singapore Airlines office near you.

You can download the Singapore Airlines Name Change Form from this link to change the name on your PPS Club or KrisFlyer membership card. After completing the form, you must submit it to KF_contact@singaporeair.com.sg by email or fax it to +65-6789-8777. 

You may be charged a name change fee of USD 10 or 1,000 KrisFlyer Miles for a new membership card. 

Singapore Airlines allows name changes that are limited to correcting spelling errors of up to 3 characters, change of salutation, adding of a middle name, and name change due to marriage, divorce, or adoption. In all cases, you will have to provide proper documentation.

Singapore Airlines does not allow a complete change of name that results in the change of passengers.

Singapore Airlines’ name change policy for Australia is the same as it is for other countries. You are allowed to correct name misspellings up to 3 characters, correct a wrong salutation, add a middle name, or correct maiden/married name. You will typically be charged a name change fee, or an Airline Service Fee (OC Tax) of the equivalent of USD 50 or thereabouts. If your name change (such as due to marriage/divorce/adoption) requires the re-issuance of a ticket, you may be charged a slightly higher fee.

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