JetBlue Accessibility Assistance

If you’re holding a confirmed booking on JetBlue, you can receive special assistance at the airport, while boarding and disembarking, and during the flight.

The following passengers can avail of special assistance:

  • Passengers travelling with a service animal 
  • Passengers requiring mobility assistance 
    • Passengers requiring wheelchair assistance at the airport 
    • Passengers travelling with their own wheelchair or scooter
    • Passengers travelling with their own assistive devices 
  • Passengers requiring disability seating 
  • Passengers with intellectual, developmental, or cognitive disabilities
  • Passengers requiring visual assistance
  • Passengers requiring hearing assistance
  • Passengers requiring respiratory devices 
  • Passengers with nut or animal allergies 
  • Pregnant passengers
  • Passengers with other health concerns

What to Do if You Require Special Assistance on JetBlue

If you need any special assistance at the airport, during your flight, or after, you must book your travel as soon as possible and add a Special Service Request (SSR) as explained below—or request it later but at least 48 hours before departure.

  • Online at the time of booking as follows:
    • Check the box appearing under ‘Traveler’ information
    • Select one of the options below and then choose a sub-option from its dropdown:
      • ‘Wheelchair service request’ 
      • ‘Special Service Request’ 
  • By phone (free) 1-800-JETBLUE (538-2583) or 711 (TTY)

1-855-ADA-LINE (232-5463)

How to Request Special Assistance

If you didn’t make any arrangements at the time of booking, you must inform JetBlue at least 48 hours before departure at 1-800-JETBLUE (538-2583) or 711 (TTY). There’s no fee for adding a Special Service Request (SSR) to your booking.

Tips for Passengers Requiring Special Assistance on JetBlue

You can book assistance online when purchasing your ticket, or later by phone. 

General Tips 

  • Passengers with the following disabilities and mobility-related problems may be required to travel with a travel companion for safety reasons:
  • Passengers with severe mental disabilities that prevent them from understanding and applying safety instructions.
  • Blind and deaf passengers who are unable to communicate with the crew. 
  • Passengers with a motor-based disability that could prevent them from evacuating.
  • Most paraplegics
  • Passengers must reach the airport by the recommended arrival time so that they can receive the assistance they need. 
  • Passengers with reduced mobility can carry their mobility devices free of cost, subject to limitations (see below). 

Specific Tips

  • Passengers travelling with a service animal 
    • Only trained service dogs are accepted (under-training dogs will not be accepted).
    • Can travel free of charge in the cabin (incl. Mint).
    • Must fill out the required documentation and submit it for approval at least 48 hours before departure. 
    • For details, refer to the section titled How to Travel with a Service Animal on JetBlue.
  • Passengers requiring mobility assistance 
  • Aircraft accessibility 
    • Level entry or jet bridge access is not available at all airports.
    • If travelling with a mobility device via airports without level entry boarding, ask a JetBlue crewmember for assistance at the airport.
    • Aircraft lavatories are not accessible, but equipped with accessible handles and grab bars.
  • If you require wheelchair assistance at the airport
    • Inform JetBlue in advance if you didn’t at the time of booking by calling 1-800-JETBLUE (538-2583).
    • Boarding (incl. curbside) and deplaning assistance are available at all departure and destination airports.
  • If you’re travelling with your own wheelchair:
    • You can carry it free of charge. 
    • Both motorized and manual wheelchairs are accepted. 
    • Download, print, and fill out the wheelchair Information form.
    • The wheelchair must be able to pass through your aircraft’s cargo bin doors: 
      • A321—73in x 80in
      • A320—73in x 80in
      • E190—28in (interior bin: 37in high)
  • Other assistive devices are also permitted in the cabin free of charge if they fit safely in the overhead bin or under the seat. They do not count toward your carry-on baggage allowance, meaning you can carry them in addition to your standard baggage at no extra charge.
  • Both wheelchairs and scooters are permitted, incl. folding/collapsible and non-folding wheelchairs, and battery-operated wheelchairs and scooters.
    • Manual folding/collapsible wheelchairs 
      • Accepted on a first-requested, first-served basis.
      • JetBlue can accommodate 1 manual folding wheelchair in the cabin section of all aircraft and a second wheelchair with some limitations. 
      • If your wheelchair cannot be accommodated in the cabin, it will be gate-checked and retrievable on arrival. 
      • You must board early to stow your device in the cabin. For requesting accommodation, get in touch with a crewmember at the airport. Adding a Special Service Request at the time of booking is highly recommended. 
      • Detachable wheelchair parts such as footrests and seat cushions should be carried into the cabin. They will not count toward your carry-on baggage allowance, meaning you can carry them in addition to your normal carry-on baggage allowance at no extra charge.
    • Battery-powered scooters and wheelchairs 
      • Accepted only as checked baggage items.
      • Battery restrictions 
        • Batteries other than lithium-ion batteries are not allowed in the cabin.
        • Removed lithium-ion batteries must be transported in the cabin. 
        • The battery terminals must be adequately protected and must not exceed 25 grams of lithium or 300Wh.  
        • More than 2 spare lithium-ion batteries are not permitted, and the combined battery power must not exceed 25 grams or 300Wh. 
        • If carrying a mobility device without protective battery housing, the batteries must be removed and carried in the cabin, and the terminals must be adequately protected from short-circuiting. 
        • Non-rechargeable lithium batteries (lithium metal) are not permitted. 
        • Both non-spillable and spillable batteries are permitted in mobility devices incl. wheelchairs.  
        • Assistive device batteries must be suitably labeled as ‘Spillable Battery’, ‘Non-spillable Battery’ to enable crewmembers to handle them properly. 
        • Damaged batteries may be refused if they don’t meet safety standards.
  • Passengers requiring disability seating 
  • The following passengers are entitled to disability seating accommodations:
    • Passengers unable to self-transfer over a fixed armrest 
    • Passengers travelling with a safety or personal care assistant  
    • Passengers travelling with a service dog
    • Passengers with an immobilized or fused leg
  • Inform JetBlue at least 48 hours before departure (if you didn’t place a Special Service Request at the time of booking) by calling 1-800-JETBLUE (538-2583) or dial 711 for relay services.
  • If you didn’t choose your seat at the time of booking (or booked through a third party), call 1-800-JETBLUE (538-2583) or dial 711 for relay services to book a proper seating accommodation for you.
  • You must book early to ensure you get a proper seat.
  • Passengers with intellectual, developmental, or cognitive disabilities
    • Must inform at the time of booking and alert a crewmember after reaching the airport.
    • Passengers with autism are entitled to receive disability seating, pre- and post-boarding assistance, or other types of assistance if requested.
    • Passengers with Alzheimer’s, dementia, or Down syndrome can receive escort assistance (incl. a wheelchair if requested in advance): 
      • From the departing airport’s check-in counter to the departure gate.
      • At the destination airport’s arrival gate, incl. for bag claim, pickup, and ground transportation. 

Escort assistance from a known person/companion is also permitted on request (at the check-in counter) at both departure and destination airports. For arranging a pickup service at the destination airport, an advance request (with the pickup person’s name) must be placed at the departing airport’s check-in counter. A gate pass will be issued in the name of the designated pickup person (for domestic flights within the United States). 

  • Onboard services provided include:
    • Individual safety briefing.
    • Assistance with retrieving or stowing assistive devices and carry-on bags.
    • Assistance with opening food and drink items (but not with eating). 
    • Assistance to/from the lavatory entrance, as well as the use of onboard aisle chair. 
    • The lavatories are not accessible but equipped with handles and grab bars.
  • Passengers requiring vision assistance
  • Must inform JetBlue at least 48 hours before departure (if you didn’t place a Special Service Request at the time of booking) by calling 1-800-JETBLUE (538-2583) or dial 711 for relay services.
  • Inform the ticket counter agent that you need help to reach the gate or check in. 
  • To accommodate your seating requirements, select your seats online at the time of booking or call JetBlue before travelling.
  • You can also request (at the ticket/check-in counter) a gate pass for a travel companion to escort you to the departure gate (or receive you at the arrival gate). 
  • Passengers requiring hearing assistance 
    • Must inform JetBlue at least 48 hours before departure (if you didn’t place a Special Service Request at the time of booking) by calling 1-800-JETBLUE (538-2583) or dial 711 for relay services.
  • The flight crew will provide individual safety briefings (on demand) and any assistance required during the flight.
  • Passengers requiring respiratory devices 
    • The following respiratory devices are accepted in the cabin:  
      • Approved Portable Oxygen Concentrators (POCs) 
      • Bilevel Positive Airway Pressure Machines (BiPAP or BPAP)
      • Continuous Positive Airway Pressure Machines (CPAPs)
      • Respirators
      • Ventilators
    • JetBlue does not provide oxygen onboard—passengers requiring oxygen must travel with a POC.
    • Compressed oxygen/oxygen generators can neither be used nor transported. 
    • Criteria for travelling with POCs
      • The manufacturer’s label must be attached to the machine, indicating that it has been approved for aircraft use. 
      • Must know how to operate the machine. 
      • Battery and seating requirements 
        • Must ensure the battery lasts 150% of the expected travel time. 
        • Spare batteries must be carried on board and packed safely to prevent short-circuits.
        • POCs can only be used in battery mode.
        • If using onboard, your device must not block any passenger’s access or egress. This may require occupying a window seat. 
        • Must be safely stowed under your front seat at the time of taxiing, taking off, and landing.
        • If carried in the Mint cabin, the device must be stowed in the overhead cabin during taxiing, taking off, and landing due to stowage restrictions. Plus, the lie-flat seat feature must be forfeited to accommodate the device’s use during the flight.
  • Passengers with nut or animal allergies
    • Should request a MEDA SSR at the time of booking and notify a JetBlue crewmember at the gate about the allergy accommodations required. 
      • Peanut allergies. JetBlue does not serve or sell peanuts, but will not prevent other passengers from consuming peanuts. A one-row buffer zone in front of and behind the passenger will be created to accommodate the passenger with the allergy. 
      • Animal allergies. Passengers with animal allergies will be seated/re-seated away from animals in the cabin. As there is no advance notification requirement for service dogs, do check with a crewmember whether an animal will be on the flight, and request for a seat change if required.
  • Pregnant passengers 
    • Pregnant passengers expected to deliver within 7 days are not allowed to travel unless they can provide a certificate dated up to 72 hours before departure that: 
      • The doctor has examined the passenger and found her fit to travel by air from and to the requested destinations on the flight date. 
      • The passenger’s estimated delivery date is after the last flight date. 
    • The above-mentioned conditions may not apply to codeshare and interline partners. 
  • Passengers with other health concerns 
    • Passengers with recently undergone surgeries or under medical care must make a Special Service Request (SSR) at the time of booking and communicate this to a JetBlue crewmember at the gate, or inform JetBlue at least 48 hours before departure by calling 1-800-JETBLUE (538-2583) or dial 711 for relay services.
    • May be required to furnish a note from their physician or undergo a health assessment at the airport.

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