Condor Cancellation Policy

Understanding the cancellation policy of an airline is crucial when booking a flight, and Condor offers a comprehensive policy that provides flexibility and peace of mind for travelers. Whether you need to make changes to your itinerary or cancel your flight altogether, Condor cancellation policy ensures that you have options available to you. With reasonable fees and clear guidelines, Condor makes it easy for passengers to navigate the sometimes-unpredictable nature of travel plans. Familiarizing yourself with Condor Airlines flight cancellation policy before booking your flight can save you time and money—and adapt and adjust as needed.

An Overview of Condor Airlines Cancellation Policy

Unexpected changes and cancellations can be a source of frustration for passengers. However, navigating Condor cancellation policy is straightforward and hassle-free. One of the major highlights of the Condor Air cancellation policy is that all passengers travelling to or from the United States can cancel their flight within 24 hours of booking without incurring any fees for tickets purchased at least 7 days prior to departure. 

Additionally, if a flight is cancelled by the airline, or delayed by at least 5 hours, you can apply for a full refund or the option to rebook on an alternative flight. 

Some of the important points of Condor Airlines flight cancellation policy are provided below.

• If you’re travelling to or from the United States, you can cancel your booking within 24 hours of purchase and receive a full refund, as long as your flight is more than 7 days away. 
• All tickets are non-refundable within 24 hours of departure.
• You can cancel (or rebook) all Flex Plus fares (in Economy, Premier Economy, and Business Class) free of charge up to 24 hours before the departure of your first flight.
• You cannot cancel Light and Classic. If you do, only the unconsumed fees and taxes will be refunded but not the Service Charge paid at the time of booking. 
• If your flight is delayed by more than 5 hours, you can cancel it for a full refund within 7 days if the journey is no longer useful. You also have the right to a return flight to your point of origin as soon as possible if required. 
• Condor allows you to make changes to your flights without incurring any change fees (except on Economy Light fares), as long as the new flight is within the same fare class. This may be a cheaper option than cancelling your ticket in many cases. 
• If Condor cancels your flight or makes significant schedule changes, you are entitled to a full refund or rebooking onto another flight. 
• If you’re unable to travel due to COVID-19, you may receive a travel credit/voucher for future travel. 
• If your flight is affected by natural disasters or civil unrest, you will be offered flexible rebooking options to suit your convenience (subject to documentary proof).
• You can request a refund for unused ancillary services such as seat booking, extra baggage fees, etc., in case of flight cancellations. 
• If any disruptions during your trip result in overnight stays or meal expenses, Condor will provide free accommodation and/or reimbursement options. 
• Passengers with special needs or assistance requirements can request refunds or rebookings without penalty in case they are unable to travel due to unforeseen circumstances (solely at the airline’s discretion).
• If you purchase Condor’s travel insurance coverage (Travel Protection Premium), you can receive a full refund if you cancel your flight due to an emergency or illness, such as:
  • Serious accidental injury
  • Serious unexpected illness
  • Death
  • Loss or change of job 
  • Intolerance to inoculation
  • Short-time work

How to Cancel a Condor Flight?

You can cancel a Condor flight by phone, through a sales office, at an airport ticket counter, or through your travel agent. However, you cannot cancel your flight online. 

Condor Flight Cancellation Fee

Planning a trip can be exciting, but sometimes unforeseen circumstances can lead to a change of plans. If you find yourself in a situation where you need to cancel your flight, it’s important to be aware of the airline’s cancellation fee. While each airline has its own set of rules and fees, understanding Condor cancellation fees will help you make informed decisions and avoid any unexpected costs. 

Before booking your next flight with Condor, take a moment to familiarize yourself with Condor Airlines cancellation fees below to ensure a smooth and hassle-free travel experience

• Condor flight cancellation fees for short- and medium-haul flights
  • Economy Light and Economy Classic fares cannot be cancelled or refunded.
  • Economy Flex fares can be cancelled from EUR 50 (Zones 1 and 2) per passenger/per route.
  • Economy Flex Plus fares can be cancelled free of charge.
  • Business Classic fares cannot be cancelled or refunded.
  • Business Flex fares can be cancelled from USD 100 per passenger/per route.
  • Business Flex Plus fares can be cancelled free of charge.
• Condor flight cancellation fees for long-haul flights
  • Economy Light and Economy Classic fares cannot be cancelled or refunded.
  • Economy Flex fares can be cancelled from USD 100 per passenger/per route.
  • Economy Flex Plus fares can be cancelled free of charge.
  • Premium Economy Classic fares cannot be cancelled or refunded.
  • Premium Economy Flex fares can be cancelled from USD 150 per passenger/route.
  • Premium Economy Flex Plus fares can be cancelled free of charge.
  • Business Classic fares cannot be cancelled or refunded.
  • Business Flex fares can be cancelled from USD 200 per passenger/per flight.
  • Business Flex Plus fares can be cancelled free of charge.

Condor 24 Hour Cancellation Policy

Condor 24-hour cancellation policy allows you to cancel any flight to or from the United States free of charge if you purchase your ticket at least 7 days before departure and cancel it within 24 hours of booking.

The 24-hour cancellation policy applies to all types of tickets without exception.

Condor Refund Policy

Condor refund policy provides some flexibility to travel plans. The major highlights of the refund policy are as follows:

• Refunds for flights cancelled within the free 24-hour window will be issued within 7 days.

• Outside of the 24-hour window, only Flex and Flex Plus fares are refundable up to 24 hours before departure. Flex fares incur a cancellation fee (all classes) whereas Flex Plus fares can be cancelled free of charge. 
• Light and Classic fares are non-refundable across all travel classes. If you cancel either of them, only the unused taxes will be refunded. 
• Refunds are available for tickets purchased directly from Condor or through authorized travel agents. 
• Refund requests for flights booked through third-party websites/travel agents must be made directly with the third party.
• Refund requests must be made within 1 year of the ticket issuance date. 
• If your flight is canceled by Condor, you have the right to a full refund. 
• If your flight is significantly delayed (i.e., by more than 5 hours), you are entitled to a refund and, in some cases, compensation as well. 
• Refunds will only be processed for the unused portion of a ticket unless the onward journey serves no purpose as a result of the cancellation or delay. 
• Refunds will include fees and/or taxes. 
• Refunds are issued to the original form of payment (in most cases) and are subject to any applicable fees or penalties. 
• The refund period for international tickets purchased by check is 20 business days and for tickets purchased by credit card or cash is 7 business days. 

• Condor only sells electronic tickets, regardless of the sales channel—online through the airline’s website, travel agency, or call center. 
• Refunds for e-tickets can be requested by phone on a 24/7 basis. 
• If you fail to board your flight, it will be considered as a No Show and you will not be entitled to a refund of your fare, incl. the Service Charge paid by you at the time of booking. Only the unconsumed portion of the taxes/fees will be refunded. 
• Refund requests can be submitted by email at reservation.en@condor.com or by contacting Condor’s customer service team by phone.
• To learn how to get a refund from Condor Airlines or check the status of your Condor refund request, call Condor toll-free from the U.S.A. and Canada or send an email to reservation.en@condor.com.

Compensation Due to Flight Cancellation, Flight Delay, and Boarding Denial

Condor offers compensation to passengers in the event of flight cancellation, flight delay, and boarding denial. The amount of compensation will depend on the circumstances and the length of the delay or cancellation. Condor follows the guidelines set forth by the European Union Regulation (EC) 261/2004, which outlines passenger rights in these situations. 

According to Condor cancellation policy, you may be entitled to financial compensation, reimbursement for any additional expenses incurred as a result of the delay or cancellation, and assistance such as meals and accommodations. 

In cases of boarding denial due to boarding denials, flight cancellations, and delays of at least 2 hours, you have certain rights under the regulation, as indicated below. 

Eligibility. The rights below apply only to passengers with confirmed flight bookings who present themselves at the check-in counter at the indicated time (or at least 45 minutes prior to departure if no such time has been indicated) and have purchased their ticket at a fare that is available to the general public. 

Compensation for Flight Cancellations, Flight Delays, and Boarding Denial

In case of flight cancellations, flight delays exceeding 2 hours, and boarding denial, you will be provided: 

• Customer care services that include food and beverages (based on your travel class and the length of the waiting period), along with 2 phone calls/emails/faxes, and 
• Hotel accommodation (if an overnight stay is required) if your flight delay:
  • Exceeds 2 hours for a flight not exceeding 1,500km, or 
  • Exceeds 3 hours for a 1,500 – 2,500km flight, or 
  • Exceeds 4 hours for a flight exceeding 3,500km 
• If Condor delays your flight by more than 5 hours, you can cancel it for a full refund within 7 days if your trip is no longer useful, and ask for the next available return flight (free of charge) to your starting point (if applicable). 

The compensation per passenger for flight cancellations, delays (above), and boarding denial is:

• EUR 250 for flights not exceeding 1,500km
• EUR 400 for domestic flights exceeding 1,500km 
• EUR 400 for other flights between 1,500 – 3,500km
• EUR 600 for all other flights not mentioned above 

You can receive the compensation in the form of a flight voucher or cash (your choice).

Note

• In the case of boarding denials, you have the right to receive customer care services (above) plus alternative transportation to your destination under similar conditions. You also have the option to refuse the alternative transportation offered to you and have your fully refunded. Plus, in all cases, you will be entitled to claim compensation (as above) ranging from EUR 250 – 600, depending on the flight distance. However, you will not be entitled to any compensation if you are refused carriage for flouting Condor’s rules.
• In case of flight cancellations, you will lose the right to compensation if:
  • Your flight is cancelled due to exceptional circumstances that Condor could not have avoided. 
  • You were informed of the flight cancellation:
    • At least 14 days before departure. 
    • 14 – 7 days before departure and your new flight’s departure is delayed by no more than 2 hours and its arrival time by no more than 4 hours
    • Less than 7 days before departure and your new flight’s departure is delayed by no more than 1 hour and its arrival by no more than 2 hours

50% Reduction in Compensation. If you’re offered an alternative flight to your final destination that arrives no later than 2, 3, or 4 hours based on the flight distance, your compensation will be reduced by 50%. 

Frequently Asked Questions on Condor Cancellation Policy