Understanding the flexibility and options available when your travel plans change is crucial. Gulf Air cancellation policy offers clear guidelines on how refunds are processed for both involuntary and voluntary ticket cancellations. Whether your flight faces unexpected alterations or you need to adjust your itinerary, this policy provides a straightforward path to manage your bookings and ensure peace of mind.
Below are the major highlights of the Gulf Air cancellation policy:
- Involuntary ticket cancellations. If your flight is significantly delayed or cancelled or fails to operate per schedule within reasonable limits or stop at your destination or transit point, or results in your missing a connecting flight operated or confirmed by Gulf Air, you have the option to:
- Obtain a refund for the unused portion of your ticket, or
- Travel to your destination on the next flight available without extra charges and have the validity of your ticket extended if needed, or
- Travel to your destination on Gulf Air, another carrier, or another mutually agreed mode of transport and class without extra charges. If the new route costs less, the amount will be refunded to you.
- Voluntary ticket cancellations. If you decide to cancel your ticket, you are entitled to a refund equal to:
- The fare paid by you less any service charges and/or cancellation fees in case of unused tickets.
- The difference between the fare paid by you and the part of the fare already used by you less any cancellation fees and/or service charges in case of used tickets.
- Aside from the above, you may be entitled to additional compensation and/or obligations under local laws, including EC Regulation 261/2004.
- If you are denied boarding due to overbooking and cannot be accommodated as confirmed, you will be compensated per the applicable laws and Gulf Air’s denied boarding policy.
How to Cancel a Flight on Gulf Air?
You can cancel flight gulf air in any of the following ways:
- Online via Manage Trips
- By phone
- At a Gulf Air ticketing office
How to Cancel a Gulf Air Ticket Online
If you booked your Gulf Air ticket online or directly through Gulf Air, you can cancel it online or through the Gulf Air app as follows:
- Go to Gulf Air’s official website, GulfAir.com
- Click on the Manage option
The Manage Trips page will open on your screen - Enter your Manage Booking Reference number and Last Name
- Hit the Search button
- Select your flight
- Follow the prompts to cancel it
How to Cancel a Gulf Air Ticket by Phone?
To cancel your Gulf Air ticket by phone:
- Call the Gulf Air office in your city.
- Follow the voice prompts to reach a representative.
- Once connected with a representative, inform that you wish to cancel your ticket. Be ready to provide your booking reference or ticket number, and any other required personal information.
- You will be informed about any cancellation fees or refunds you might be eligible for.
- Follow the instructions provided by the customer service representative to complete the cancellation process.
Gulf Air Cancellation Fees
The gulf air cancellation fees charged by Gulf Air will depend on what type of fare you’ve purchased and when you’re cancelling it. In most cases:
- Basic/Lite fares are non-refundable and cannot be cancelled.
- Smart fares are subject to a cancellation fee depending on your route and fare type.
- Flex fares can be cancelled for free without any penalty according to gulf air cancellation policy.
Gulf Air Cancelled Flight Refund
If Gulf Air cancels your flight (also known as involuntary cancellation), you are entitled to a refund. The gulf air cancelled flight refund will be equal to:
- The fare paid by you if no part of the ticket has been used, or
- No less than the difference between the fare paid by you and the fare already consumed by you between the points already traveled
The amount of refund will be the same as above if Gulf Air:
- Fails to operate reasonably per schedule, or
- Fails to stop at your destination or point of transit, or
- Causes you to miss a connecting flight operated or confirmed by it on which you hold a confirmed reservation
Gulf Air Refund Policy
Below are the major highlights of Gulf Air refund policy.
- Refund Eligibility and Process
- Refunds are generally issued to the ticket holder or the individual who paid for the ticket, provided there is satisfactory evidence of payment.
- For tickets with a refund restriction, purchased by someone other than the passenger, refunds are made exclusively to the individual who made the payment.
- Refunds, barring lost tickets, require the submission of the ticket and all unused flight coupons.
- The ability to receive a refund from Gulf Air is contingent on the fare type of the ticket. Full or partial refunds are issued based on the fare’s refund rules, while non-refundable tickets may only yield refunds for airport and governmental taxes.
- Refund Processing Locations
- Website and Call Centre Purchases. Refunds for tickets bought via Gulf Air’s website or call center must be processed through the call center.
- Seef Mall and Airport Purchases. Tickets purchased at Gulf Air’s Seef Mall or Bahrain International Airport locations must be refunded at the Seef Mall office.
- Global Office Purchases. Tickets obtained from any Gulf Air office globally can only be refunded at the same office where the purchase was made.
- Travel Agency Purchases. Tickets bought through travel agencies must be refunded directly through the respective agency.
- Administrative Fee. Gulf Air imposes an administrative fee for processing refunds, which is set at BHD 10/USD 30 or its equivalent in other currencies.
- Non-Refundable Charges. Service charges associated with all tickets denoted as DU/DV/OC, are non-refundable. For non-refundable tickets, additional charges like fuel and security surcharges (indicated as YQ/YS/YR/Q, etc.) are also non-refundable.
- Special Taxes and Surcharges. Certain countries may apply special governmental taxes, including service taxes on cancellations or refunds.
- Refund Period. The standard processing time for refunds is within 21 days from the request.
- Excess Baggage Refunds
- Refunds for excess baggage are not available under voluntary cancellations, either by the passenger or for voluntarily cancelled excess baggage allowances.
- Involuntary cancellations, where Gulf Air is at fault, and the passenger could not travel, are eligible for refunds.
- Involuntary Refunds. Should a flight be canceled, significantly delayed, not stop as scheduled, or cause a missed connection, refunds are issued as follows:
- The full fare is refunded if the ticket is completely unused.
- For partially used tickets, the refund is the difference between the paid fare and the fare for the used portion of the journey.
- Voluntary Refunds. For refunds requested for reasons other than those mentioned above, the following applies:
- For unused tickets, the refund is the paid fare minus any service charges or cancellation fees.
- For used tickets, the refund is the difference between the paid fare and the fare for the used portion, less any fees.
- Lost Ticket Refund. In case of a lost ticket, upon proof of loss and a fee, a refund is possible after the ticket’s validity period, under these conditions:
- The lost ticket was not used, refunded, or replaced (unless our negligence caused the misuse, refund, or replacement).
- The refund recipient agrees to repay the refund in case of fraud or if the lost ticket is used by someone else (unless due to Gulf Air’s negligence).
- Refusal of Refunds
- Refund requests post the ticket’s validity period may be denied.
- Refunds for tickets used as proof of departure intent may be refused unless you prove your legal stay or departure plans.
- Refunds may also be refused under specific conditions, such as if you have been removed by the airline for violating instructions, etc.
- Refund Currency and Method
- Refunds will be issued in the same currency and method as the original payment.
- Voluntary refunds are processed by the carrier that issued the ticket or its authorized agent.
Frequently Asked Questions about Gulf Air Cancellation Policy
Navigating the ins and outs of airline policies can often be a daunting task for travelers. To help you understand the specifics and make informed decisions, we’ve compiled a list of FAQs about Gulf Air Cancellation Policy. It addresses common queries and concerns relating to flight cancellations, ensuring you have all the necessary information at your fingertips when planning your travels with Gulf Air.
You can cancel your Gulf Air flight ticket online through the “Manage Trips” section on GulfAir.com, by calling the Gulf Air office, or by visiting a Gulf Air ticketing office.
If Gulf Air cancels or significantly delays your flight, you have the option to get a refund for the unused portion of your ticket, travel on the next available flight without extra charges, or travel via an alternate route or carrier arranged by Gulf Air without additional charges. If the alternate flight ticket costs less, you will be refunded the fare difference.
For tickets booked through agents, you will need to contact the agent directly for cancellations. However, for tickets booked directly through Gulf Air, you can cancel them online or through the Gulf Air app.
To cancel your Gulf Air ticket by phone, call the Gulf Air office in your city, follow the voice prompts to reach a representative, provide your booking reference or ticket number, and follow their instructions to complete the cancellation process.
The cancellation fee for Gulf Air tickets depends on the fare type and timing of the cancellation. Basic/Lite fares are generally non-refundable, Smart fares may incur a cancellation fee, and Flex fares can be cancelled without penalty.
If Gulf Air cancels your flight, you’re entitled to a refund equal to the full fare paid if no part of the ticket has been used, or the difference between the fare paid and the fare for the portion already travelled. However, if you are stranded in the middle of your journey, you are entitled to be taken to your destination or point of origin on the next flight available at no additional cost to you.
If you are denied boarding due to overbooking and cannot be accommodated as confirmed, Gulf Air will compensate you according to applicable laws and Gulf Air’s denied boarding policy.
For cancelled flights, Gulf Air provides refunds equivalent to the fare paid for unused tickets, or the difference between the fare paid and the portion of the ticket that has already been used.
Yes, if your flight is cancelled or significantly delayed, Gulf Air can extend the validity of your ticket if you choose to travel on the next available or convenient flight.
Local laws and regulations like EC Regulation 261/2004 may entitle you to additional compensation and obligations on top of Gulf Air cancellation policy, especially in cases of denied boarding, cancellations, and long delays.
Habib khan says:
My boarding was denied by saying that I can not travel through causeway on my extended business visit visa. In fact, my whole trip was ruined by denying my initial boarding. No refund or new ticket/voucher has been offered to me yet.