Fiji Airways Change Flight Policy

Planning a trip is always exciting, but unexpected circumstances may force you to change your travel plans. If you’re flying with Fiji Airways, it’s important to understand its change flight policy so you can make any necessary adjustments with ease. In this blog post, we’ll break down Fiji Airways change flight policy, including the fees involved and any restrictions or limitations you may encounter. Whether you need to change your travel dates or alter your destination altogether, we’ve got you covered with all the information you need. 

The Nuts and Bolts of Fiji Airways Flight Change Policy

In the section below, we break down the nuts and bolts of Fiji Airways change booking policy. Whether you need to reschedule your trip or make adjustments to your existing booking, having a clear understanding of Fiji Airways flight change policy will help ensure a smooth and stress-free travel experience. 

• The change flight policy for tickets purchased on or after March 2, 2023, is as follows:
  • Economy Lite fares cannot be changed. 
  • The following fares can be modified for a feeplusthe difference in fares:
    • Economy Value 
    • Economy Comfort
  • The following fares can be modified without a change fee but you must pay the fare difference:
    • Economy Plus 
    • Economy Biz Value
    • Economy Biz Plus
• If a flight to or from the United States or Canada is cancelled or delayed by at least 3 hours for reasonsoutside the airline’s control, Fiji Airways change flight policy is as follows:
  • You will be provided a confirmed reservation free of charge on the next available flight departing no later than 48 hours from your airport to your destination on Fiji Airways or a carrier with which it has a commercial agreement.
    • However, if you’re travelling to/from the United States and the alternative travel arrangements don’t suit you, you can ask for a full refund of the unused portion of your ticket.
  • If Fiji Airways is unable to provide a confirmed reservation as described above, it will refund the unused portion of your ticket.
    • However, if you’re travelling to/from Canada, you will be provided alternative arrangements on the next available flight on any carrier travelling either from your airport or a nearby airport to your destination free of charge, along with free transportation to the airport in case of the latter. 
  • You can request a free return trip to your point of origin if you’re no longer at your point of origin and the onward trip no longer serves any purpose due to the disruption.
    • If you’re flying to or from Canada, you can ask for a full refund if you haven’t used any part of your ticket. 
• If a flight to or from the United States or Canada is cancelled or delayed by at least 3 hours for reasonswithin the airline’s control (incl. for safety reasons), Fiji Airways change flight policy is as follows:
  • You will be provided alternative travel arrangements free of charge as soon as possible.
    • If you’re travelling to or from Canada:
      • You will be provided a free confirmed reservation on the next available flight operated by Fiji Airways or another carrier with which it has a commercial agreement to your destination within 9 hours of your original flight’s departure time. 
      • If Fiji Airways is unable to provide a confirmed reservation as described above, you will be provided a free confirmed reservation on a flight operated by any other carrier to your destination that departs within 48 hours of your original flight’s departure time, or 
      • If Fiji Airways is unable to provide a confirmed reservation as described in both the points above, you will be provided alternative travel arrangements from a nearby airport to your final destination along with free transportation to the airport 
    • If you’re travelling to or from the United States, you will be provided a free confirmed reservation on the next available flight operated by Fiji Airways. 
  • You can ask for a full refund of your ticket if the alternative arrangements offered to you above do not suit you.
    • If you’re no longer at your point of origin and travelling further no longer serves any purpose due to the disruption, your ticket will be refunded subject to the airline’s refund conditions, and you will be provided a free confirmed reservation to the point of origin that accommodates your travel needs, and 
    • In other cases, refunded the unused portion of your ticket basis the airline’s refund conditions.
• If a flight to or from the United States or Canada is cancelled or delayed by at least 3 hours for reasonswithin the airline’s control but due to safety reasons.
  • If you’re travelling to or from Canada and:
    • You have been informed of the delay or cancellation within 12 hours before departure and have waited for 2 hours after the original flight’s scheduled departure time, you will be provided the following treatment for free:
      • Food and drink, depending on the time of day, length of the wait, and location, and 
      • Free access to a reasonable means of communication 
    • You were informed of the delay within 12 hours before the departure time indicated on your original flight ticket and the airline expects you to wait overnight for your flight, you are entitled to free hotel accommodation (or comparable accommodation) in relation to your location, along with free transportation from the airport to the hotel and back. 
  • If you’re travelling to or from the United States and: 
    • You choose to continue your travel on your original or the alternative flight offered to you which results in your having to wait for 2 hours or more at the airport, you are entitled to the following treatment for free:
      • Meal, refreshment vouchers, or reasonable reimbursement if no vouchers are provided, and 
      • Free overnight accommodation if you’re no longer at your point of origin, or reimbursement thereof if the airline is unable to provide any overnight accommodation 
• If a flight to or from any other region (excluding the U.S. and Canada) is cancelled or significantly delayed due to reasonswithin the airline’s control but is required for safety reasons, Fiji Airways change flight policy is as follows:
  • You will be provided a free confirmed reservation on the next available flight operated by Fiji Airways.
    • If you decide to continue travel on the original or the alternative flight offered to you and have to wait for at least 2 hours at the airport of departure, you will be entitled to the following treatment free of charge:
      • Meal, refreshment vouchers, or reimbursement thereof if vouchers cannot be provided, and
      • If you’re not longer at your point of origin and an overnight stay is required, you will be provided free overnight accommodation or reimbursed for it if it cannot be provided by the airline
  • If the alternative flight offered by the airline does not suit you, you can ask for a full refund of the unused portion of your ticket. 
• Fiji Airways will extend the validity of your ticket without charging any flight change fee or additional fare until you’re ready to travel again on the next available flight if:
  • You fall ill and present a medical certificate certified by a physician stating that you’re unable to travel. Your ticket (incl. that of those accompanying you) will be extended at the airline’s discretion till you’re ready to travel again
    or 
  • It cancels a flight where you hold a confirmed reservation
    or
  • It skips your point of departure, stopover, or destination
    or 
  • It fails to operate a flight reasonably according to schedule
    or
  • It causes you to miss a connection flight where you hold a confirmed booking
    or 
  • It changes your class of service
    or 
  • It cannot provide you with a previously confirmed seat
• Fiji Airways will extend the validity of the tickets of passengers who are either immediate family members of a deceased passenger or are other passengers accompanying the deceased passenger, subject to the following conditions:
  • The presentation of a death certificate at the time of re-ticketing. The death certificate must be issued by a competent authority in the country of death. 
  • (At the airline’s discretion) Normal fares can be extended beyond 1 year and special fares can be extended beyond the minimum period of stay.
• If you paid for additional services and did not receive them on the alternative flight offered to you or had to pay for them a second time, the cost of the additional services will be fully refunded to you. 
• If you are rebooked in a higher travel class than the one you paid for, you will not be charged the fare difference. 
• If you are rebooked in a lower travel class, the fare difference will be refunded to you.
• If you booked your ticket through a third party/agent, you must request the changes directly through the third party.

How to Change a Booking on Fiji Airways?

How do I change my flight booking on Fiji Airways?

You can change your booking on Fiji Airways online, by phone, Fiji Airways retail outlet, airport desk, or through the travel agency/tour operator that issued your ticket to you.

Fiji Airways Change Booking Online

You can change your booking online if you booked your ticket directly through Fiji Airways (through FijiAirways.com, the airline’s call center, or sales office). To change your booking online: 

1. Go to FijiAirways.com 
2. Select Manage Your Booking from Manage
   You’ll be taken to the Manage Your Booking page (below)

3. Enter your booking details in the boxes (Reference number and Last name) 
4. Hit the Search button 
5. Choose the flight you wish to make changes to
6. Change your flight time, date, and/or destination by following the prompts
7. Confirm the changes 
8. Pay the applicable change fee plus the fare difference 

Your new flight itinerary will be immediately emailed to you.

Flight Change Eligibility—Online Flight Changes

Fiji Airways change flight policy allows you to make changes only to the following types of bookings online:

• Flights directly booked with Fiji Airways (online, call Center, or sales office)
• You haven’t started your travel yet 
• One-way flights and point-to-point return flights 
• Your booking reservation is backed by an email 

Exceptions to Online Flight Changes 

Fiji Airways flight change policy does not allow you to make online changes to:

• Flights booked through travel agents
• Multi-city itineraries with stopovers

If you cannot change your flight online, call Fiji Airways directly for assistance. 

Fiji Airways Change Flight by Phone

Before changing your Fiji Airways flight by phone, be sure to have your booking reference number and the details of the new flight or date you wish to change to. Next, call Fiji Airways Reservations and follow the prompts to speak with an agent. Explain your request and provide the necessary information. The agent will apprise you of the flight change fee and the fare difference (if any) required to be paid by you during the call. Proceed with the changes if you agree, or ask for other options. 

How to change the flight date on Fiji Airways?

If you booked your directly through the airline, you can change your flight date online as explained above. Alternatively, you can change your flight date by phone, at a sales office, airport ticket counter, or through the agent that issued your ticket. 

Fiji Airways Change Fee 

Fiji Airways change fees are as follows: 

• USD 150 for making changes to a flight segment that you rebook within 72 hours, and 
• USD 250 if changing a flight segment that you don’t rebook within 72 hours

Note

• In addition to the flight change fee, you must pay the applicable fare difference for the following fares: Economy Value, Economy Comfort.

• The following fares are exempt from change fees: Economy Plus, Economy Biz Value, Economy Biz Plus, but you must pay the applicable fare difference. 
• Economy Lite fares cannot be changed.

Fiji Airways Schedule Change Policy

If Fiji Airways cancels or delays your flight by more than 3 hours, or changes your flight schedule, it will notify you by email, SMS, or phone. Be sure to regularly check your communication channels leading up to your departure date. If you receive notification of a schedule change, review the new details carefully and consider how it may impact your travel plans. In case of a schedule change, you will be offered alternative flight options to suit your convenience, or a full refund of your ticket if the alternative options don’t suit you.

For specific details, refer to The Nuts and Bolts of Fiji Airways Change Flight Policy (starting with the second point).

Frequently Asked Questions About Fiji Airways Change Booking Policy

If you’ve already booked a flight with Fiji Airways and need to make changes to your itinerary, don’t worry. In this section, we’ll answer some of the most frequently asked questions about Fiji Airways change flight policy. From understanding the fees associated with making changes to learning how to request a flight change, we’ve got you covered.