Air New Zealand Ticket Booking

Air New Zealand (NZ) is New Zealand’s flag carrier and a member of the Star Alliance since 1999. Based in Auckland, New Zealand, the airline’s main hubs include Auckland, Christchurch, and Wellington and its main cities include Queenstown and Sydney.

Air New Zealand has a fleet size of 103 aircraft. An Air New Zealand ticket booking can take you to 20 domestic and 32 international destinations across 18 countries, mainly within and around the Pacific Rim. 

The airline operates actively on Australasia and South Pacific routes and provides long-haul services to eastern North America and Asia. 

Air New Zealand was ranked the safest airline in the world by JACDEC in 2014. It has been certified a 4-Star Airline by Skytrax and was rated in 2021 by AirlineRatings.com as the Best Long-Haul Airline Pacific, Best Premium Economy Class, and Best Economy Class. 

How to Book a Flight on Air New Zealand

You can make an Air New Zealand booking:

1. By phone
2. Online via AirNewZealand.com
3. With Air New Zealand’s mobile app
4. At an Air New Zealand sales office 
5. Through your travel agent 

Air New Zealand Online Booking

To make an online booking on Air New Zealand:

1. Go to Official Website Air New Zealand.
   The Book your trip 🡪 Book a flight section will appear on your screen (as shown above)
2. Enter your flight requirements (From and To airports/cities) 
3. Click on the Continue button 
   The following box will open up:

1. Fill out the boxes that apply, such as:
   1. Return trip/one-way trip/multistop trip
   2. Travel dates
   3. Number of Adults/Children/Infants
   4. Book a child travelling alone (for booking an unaccompanied minor)
   5. Service class (Economy/Premium Economy/Business)
   6. Promo code (if any)
2. Click on the Search button
3. Follow the prompts to:
   1. Select your flight(s)
   2. Enter the passenger details
   3. Purchase extras (optional)
   4. Select your seat
   5. Review and pay

You will receive your e-ticket at the email ID you registered in the passenger details above.

How to Check Air New Zealand Flight Status 

You can check your Air New Zealand flight status either by calling Air New Zealand’s office in your city/airport or online through Air New Zealand’s website.

To check your Air New Zealand flight status online:

• Go to AirNewZealand.com/arrivals-and-departures
  The Arrivals and departures page will open by default
• Select by:
  • Arrivals into (opens by default)
  • Departures from (by clicking on the option)
• From the dropdown, select the arrival/departure city
• Click on the Search button 

The flight status details will appear on your screen.

You can check the flight arrival and departure information by phone at the following numbers:

• For flight timetables, go to AirNewZealand.com/flight-schedules
• For Airport maps and connections, go to AirNewZealand.com/airport-maps-and-connections
• To receive travel alerts, go to AirNewZealand.com/travel-alerts

Air New Zealand Manage Booking

You can make changes to your flight booking by phone or by contacting the call center or local office in your city/country, or online through Air New Zealand’s website/mobile app. 

How to Manage Your Air New Zealand Ticket Booking Online

Air New Zealand’s Manage booking is a useful functionality that allows you to make changes to your flight booking and purchase extras online via the website or mobile app. The Manage booking functionality allows you to:

• View your flight bookings
• Change your flight
  • Choose a different time
  • Change your flight date
  • Change your flight destination 
• Cancel your flight
• Purchase extra baggage
• Change your in-flight services
  • Request a special meal
  • Select your preferred seat
  • Upgrade your seat
  • Add Skycouch
• Add your passport details 
• Add your Airpoints number
• Request a copy of your e-ticket

Note

• After you sign in, you’ll be shown the changes you can make. 
• For changes that incur an extra cost, the charges will be indicated. 
• Some options may not be available for your flight.
• If you’ve booked a Flexi Fare, you will have more options available, especially if you make the changes on the day before your flight.

To manage your Air New Zealand flight booking online:

1. Go to the homepage, AirNewZealand.com
2. Click on the Manage booking tab
   (it appears on the top menu bar as well as lower on the page)
3. On the page/section that opens, enter your:
   1. Booking reference
      (appears on your receipt and e-ticket) 
   2. Family name
      (must be the same as that used in your original flight booking)
4. Click on the Continue button 
5. Select your flight and follow the prompts to:
   1. View your flight bookings
   2. Change your flight time/date/destination
   3. Cancel your flight
   4. Purchase additional baggage
   5. Book a special meal
   6. Choose your preferred seat
   7. Upgrade your seat
   8. Add Skycouch
   9. Add your passport details 
   10. Add your Airpoints number
   11. Request a copy of your e-ticket

Note

You will not be able to manage your booking online if:

• You booked your ticket through a travel agent or a different airline
  (in which you will need to contact them directly)
• Your flight has already departed
• Your flight booking includes more than 9 passengers
• Your booking includes multiple cities
• You purchased a booking with a promo code

Air New Zealand Group Bookings

You can apply for a group booking by phone or online

If you’re travelling in a group of 10 or more adult passengers, you can apply for a group booking by phone or online by filling out the enquiry form.

• If you fill out the online enquiry form, be sure to fill out the forms marked with an asterisk (*). Once you’ve submitted the online form, you will receive a response from Air New Zealand within 72 hours.
• If you make a group booking by phone, you will receive an instant quote and you will be able to book your ticket immediately.

Air New Zealand Fare Hold

The Fare Hold option at Air New Zealand allows you to reserve the fare for your itinerary at a specifically displayed price for up to 3 days for a small fee and pay for it later after you’ve firmed up your travel plans. After paying the Fare Hold fee (see below), you will have 3 days to confirm your booking by paying up the full fare. If you change your mind and don’t want to book the flights, your flight booking will be automatically cancelled and the fee forfeited unless you’ve booked a fare from/to the United States and clause #7 of the Terms and Conditions (below) applies to your case.

How Fare Hold Works

1. Choose your flight online via AirNewZealand.com. 
2. If your itinerary qualifies for Fare Hold, the option will appear on a Hold this fare button at the bottom of the Select your flights page. Click on this button to hold your fare(s).
3. Fill out the details on the Fare Hold page and pay the fee.
4. You’ll receive a Fare Hold confirmation email, with a booking reference and a link to your booking.
5. Your itinerary will be reserved for you for 3 days at the same price.
6. To proceed with your booking within the 3-day period, click on the link in your confirmation email, enter the passenger details, and pay for your flight/flights. If you don’t want to complete your booking, do nothing and let your booking lapse.

Note

• The Fare Hold fee applies per booking and does not vary with the number of passengers in your booking. 
• You cannot change your flight/flights or the number of passengers, but you can change the passenger name when you return to complete your booking. 
• After you complete your flight booking, you can make changes to your flight per the applicable fare rules and fees.

Fare Hold Terms and Conditions

1. Fare Hold applies only to some flights that are booked online at least 21 days before departure through Air New Zealand’s website. 
2. The Fare Hold option is not available for:
   • Works Deluxe fares
   • Fares containing/requiring promo codes on Domestic, Pacific Island, or Tasman fares.
3. After paying the Fare Hold fee, you’ve not allowed to make any changes to your flight. But after completing your booking, you can make date changes according to the fare rules that apply to your ticket, and additional fees may apply.
4. Your Reserved Fare will be held for you for 3 calendar days (up to 11.59pm) from the time you pay the Fare Hold fee (applicable to the country and website of purchase). Your booking will be automatically cancelled if you do not pay within the 3-day time period. 
5. You can confirm and pay your Reserved Fare any time during the Reserved Period:
   • Through the link that appears in the Fare Hold confirmation email sent to you. 
   • By retrieving your flight booking on your Air New Zealand account.
   • By retrieving your booking via the Manage booking section on AirNewZealand.com. 
6. You cannot make any changes to a Reserved Fare during the 3-day period. If you want to make any changes, you must either let your booking lapse or cancel it, and then make a new booking. The fee paid by you will be forfeited.
7. For Reserved Fares to/from the United States, the Fare Hold fee can be refunded only if you cancel the Reserved Fare within 24 hours of paying the Fare Hold fee. After 24 hours, the Fare Hold fee cannot be refunded, even if you cancel the Reserved Fare. To cancel a Reserved Fare within 24 hours and get your Fare Hold fee refunded, you must contact Air New Zealand (or the office in your city/country) and provide your booking reference number.

How to Book Air New Zealand with Points

You can book Air New Zealand flights with Airpoints (also known as Airpoints Dollars, APDs) in any of the following ways:

1. Online. Just sign in to your account from the airline’s homepage. You must have your Airpoints number/username/email and password ready before or when booking your flight. After booking your flight, select to pay with Airpoints Dollars on the payment page. 
2. By phone. Call Air New Zealand and provide your Airpoints membership number when you book your flight.
3. Through a travel agent. Call your travel agent and provide your Airpoints number when booking your flight. 

Air New Zealand Booking Numbers

Air New Zealand ticket booking numbers

Air New Zealand’s phone numbers are given below.
Note. All 0800 numbers in Europe are toll-free but reachable by landline only.

• New Zealand 0800 737 000 (within NZ)
  +64 (0)9 357 3000 (Overseas)
  0800 4 711 711 (TTY)
• Australia 1800 132 476
• Austria 0800 297 225 (landline only)
• China 400 101 8080
• Cook Islands 682 26 300
• Denmark 802 54 156
• Fiji – Nadi 679 672 2955
  Fiji – Suva 679 331 3100
• France 0800 990 364
• Germany 0800 1800 421
• Hong Kong 852 2862 8988
• India 800 8525 021 (toll-free)
• Indonesia 800 8525 021 (toll free)
• Israel 972 3560 1616
• Italy 0800 789 827
• Japan +81 3 5521 2770
• Korea 02 737 4025
• Malaysia 800 8525 021 (toll free)
• Mexico 9000 2558
• Netherlands 0800 023 3011
• New Caledonia 687 286 677
• Niue 683 4317
• Norfolk Island 6723 22 195
• Samoa 685 20 825
• Singapore 800 8525 021 (toll free)
• Solomon Islands 679 331 3100
• Spain 900 994 977
• Switzerland 0800 897 951
• Tahiti 689 540 740
• Taiwan 0080 185 2038
• Thailand 800 8525 021 (toll free)
• Tonga 676 23 192
• United Kingdom and Ireland 0800 028 4149
• Vanuatu 679 22 666
• Vietnam 800 8525 021 (toll free)

Booking Classes on Air New Zealand

Air New Zealand offers the following booking classes/travel classes on long-haul flights:

1. Economy Class
2. Economy Couch
3. Premium Economy 
4. Business Premier

Economy Class 

A photograph of Air New Zealand’s Economy Class seats on long-haul flights

Economy seats are available on all Boeing 787-9 and 777-300 long-haul flights operated by Air New Zealand, i.e., all international flights except flights between any of the following two countries: Australia, New Zealand, Bali, Honolulu, South Pacific Islands.

Major features

• Integrated 9in HD touchscreen on each seat
• Individual/shared USB sockets
• Inflight meals
• Inflight entertainment
• Airpoints Dollars and Status Points for all flights 
• Seat width: 17.2in, seat pitch 31-33in with 5in recline

Economy Skycouch

You can upgrade your Economy Class ticket to Skycouch and enjoy the benefits of a 3-seater without paying the full price for all 3 seats. The price will depend on how many passengers will be using the Skycouch. If only one passenger proposes to occupy a Skycouch, the fee will be higher than the price of 2 passengers occupying it. 

• A Skycouch measures 61in in length with the window-side armrest up and 29in wide with cushion and leg rests. 
• Skycouch seats are located in the Economy cabin of all 777 and 787-9 aircraft and vary by aircraft.

Premium Economy

Premium Economy seats are available on all Boeing 777-300 and 787-9 long-haul flights by Air New Zealand. They include all international flights, except flights between any of the following two countries: Australia, New Zealand, Bali, Honolulu, South Pacific Islands.

Major features

• Premium check-in
• More personal space
• Free standard seat selection
• Extra baggage allowance 
• Inflight entertainment (personal touchscreen in widescreen format)
  (1,700-plus hours of content incl. movies, TV box sets, video games, and a kids section)
• USB and iPod connections 
• Complimentary meal and drinks 
• Higher Airpoints Dollars and Status Points 
• More legroom 
• Maximum seat pitch in its class 
• 50% more recline than Economy Class
• 41in pitch, 9in recline, 19.3in width, and 5in wide armrests
• Amenity kit on select flights

Business Class

Business Premier seats are available on all Boeing 777-300 and 787-9 long-haul flights operated by Air New Zealand. They include all international flights, except flights between any of the following two countries: Australia, New Zealand, Bali, Honolulu, South Pacific Islands.

Major features

• Premium check-in
• Complimentary lounge access
• Priority baggage service
• Personalized inflight service
• Lie-flat/leather armchair seats with more personal space
• 22in wide armchairs that convert into a 67.5in bed (777-300 aircraft)
• Free standard seat select
• Additional Air New Zealand baggage allowance 
• Inflight entertainment
• Audio and video programs incl. the latest blockbusters, TV programs, audio programs, music CD collection
• Complimentary meals and drinks from the Business Premier menu
• Complimentary bottled water
• Higher Airpoints Dollars™ and Status Points 
• Amenity kit with deluxe toiletries

Air New Zealand Seat Booking

You can select your seat in the following ways:

• By phone (a service fee will apply)
• When booking your ticket online 
• After booking your ticket via Manage booking 
• Via seatselect by signing in to your Air New Zealand account 

You may be able to select a Standard Seat for free as part of your fare or Airpoints status. To select a different seating option (or this option is not available), you can purchase a seat using the seat select option for a fee. 

When can I select a seat?

You can purchase a seat via seatselect at the time of booking your ticket—but no later than 3 hours before departure for international flights and up to 30 minutes before departure for domestic flights. 

• If you’re purchasing your seat with Airpoints Dollars (APDs), you must do it at the time of booking. 
• If you don’t select a seat, you’ll be allotted one for free when you air new zealand check in.

Air New Zealand Seating Options

• Standard Seat  
  • If you’re holding an Elite, Gold, Elite Partner, or Koru membership status, check the section below.
  • A Standard Seat is included in your fare if you’re travelling on the Works or Works deluxe fare to the Tasman or Islands, or on a Flexi change/Flexi refund fare on a domestic flight. 
  • If you’re flying on a domestic New Zealand, Tasman and Islands flight on a seat only or seat+bag fare, you can select your seat in advance via paid seat select.
  • If you’re taking a long-haul international flight, a standard seat may be included in your fare. If not, you can purchase in advance via paid seat select.
  • You’re allowed to change your seat to one of the same/lower value whenever you want. 
  • If you don’t select your Standard Seat in advance, you will be allotted a seat when you check in. On long-haul international flights, you can book a Standard Seat free of charge (if available) when online check-in opens 24 hours before departure.
• Preferred Seat
  • Preferred Seats are located in preferred spots on the aircraft and mostly come with extra legroom.
• Exit Row Seat
  • Exit Row Seats offer extra space in the front for stretching out. 
  • If there’s an emergency, you may have to activate the exit door. This means you must meet all the Civil Aviation/regulatory authority’s safety requirements, and:
    • Be at least 15 years old
    • Understand English properly
    • Follow the instructions from the crew
    • Be physically fit and willing to help 
    • Be free of physical disability or any condition that prevents you from performing an emergency exit function
    • Strong enough to open the exit door in case of an emergency
    • Confirm that you meet these requirements if you book an emergency row seat
    • Be ready to be assessed at check-in, the departure gate, or after you’ve boarded the flight
• Bassinet Row Seats
  • You can purchase bassinet seating (subject to availability) if you’re travelling with an infant. 
  • Such seats have bassinet fittings that can be used by infants who are up to 8 months old and weigh up to 26lb/11.8kg.
  • If you didn’t or couldn’t secure a Bassinet Seat at the time of booking, Air New Zealand will do its best to allot you one at the airport if it’s still available.
  • Bassinet Seats measure 29in (73.66cm) in length and 13.5in (34.29cm) in width.

Seating Benefits for Airpoints Elite, Gold, Elite Partner, and Koru MembersElite, Gold, Elite Partner, or Koru member are entitled to complimentary premium seating. Frequent flyer Premium Seats are located toward the front of the cabins on most flights. Premium Seating: Includes Space+ zone on domestic jet services and international A320 and A321 servicesProvides extra legroom and is independent of Preferred/Exit Row seats.Is allotted on a first-come-first-served basis. Includes (regardless of fare type) complimentary access to all available Standard Seats.If you’re booking online, you must sign in to your account or provide your Airpoints number on the Passenger Details page to access Premium Seats.If Preferred/Exit Row Seats are still available 48 hours before departure, you can select them for free.

Air New Zealand In-flight Entertainment

Air New Zealand offers on-demand entertainment screens on each seatback. You can start using the entertainment system from the time you board your flight till it lands. Entertainment programs include Hollywood blockbusters, comedies, classics, arthouse films, quick-view options, TV series, and documentaries.

• Domestic flights within New Zealand 
  • A free copy of KiaOra magazine that covers business, sport, travel, and lifestyle
  • An inflight quiz via the entertainment system
• International flights 
  • Movies and TV shows in multiple languages
  • Music
  • Radio shows and audiobooks
  • Games such as Sudoku, Chess, Blackjack Casino, Sled Jump, sport/trivia games, etc. 
  • Kids’ activity packs incl. movies, TV programs, games, audiobooks, etc. 
  • Food and drink (aside from complimentary meals) incl. sandwiches and snacks for purchase
  • Flight maps to show where you are, aircraft speed, time to reach your destination, outside temperature, etc. 
  • Seat Chat to chat with family and friends on the aircraft without having to leave your seat

Air New Zealand Booking Classes 

Your Booking Class on Air New Zealand is designated by a letter based on the fare type purchased by you. Your Booking Class will be mentioned on your ticket, as explained below. 

1. Air New Zealand Booking Classes on Domestic Flights within New Zealand

Service Class	Booking Class	Fare Type
Economy	Y, M, B, Q, H, W, V, L, T, S, K, G, F, P, X	seat seat+bag flexichange flexirefund

1. seat fares 

• Ideal for short breaks
• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 15.4lb/7kg
  • Zero checked bags
• Includes:
  • A Standard Seat
  • Inflight snack
  • Tea or coffee
  • Additional snacks and beverages on Koru Hour* flights
• Standard seat select
  • Starts NZD 5 
  • Free for Airpoints Gold, Elite, and Koru members
• Change of flight date/time permitted for NZD 50 per passenger (infants exempted) before flight departure (fare differences may apply). 
• Online changes will not be charged any service fee 
• No refund on cancellation
• Non-transferrable 
• Qualify for Airpoints Dollars and Status Points unless you purchase with Airpoints Dollars. 
• F-class tickets and some grabaseat greenlight fares qualify for Status Points only

2. seat+bag Fares

• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 15.4lb/7kg
  • 1 checked bag not exceeding 50lb/23kg
• Includes:
  • A Standard Seat
  • Inflight snack
  • Tea or coffee
  • Additional snacks and beverages on Koru Hour* flights
• Standard seatselect
  • Starts from NZD 5
  • Free for Airpoints Gold, Elite, and Koru members
• Change of flight date/time permitted for NZD 50 per passenger (infants exempted) before flight departure (fare differences may apply). 
• Online changes will not incur any service fee 
• No refund on cancellation
• Non-transferrable 
• Qualify for Airpoints Dollars and Status Points unless you purchase with Airpoints Dollars. 
• F-class tickets and some grabaseat greenlight fares qualify for Status Points only.
• More Airpoints Dollars and Status Points than seat fares

3. flexichange Fares

• Change your flight time for free on the day of departure, subject to seat availability
• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 15.4lb/7kg
  • 1 checked bag not exceeding 50lb/23kg
• Includes:
  • A Standard Seat
  • Inflight snack
  • Tea or coffee
  • Additional snacks and beverages on Koru Hour* flights
• Free Standard seatselect
• Change the flight date, time, or route for free before departure (just pay the fare difference, if any)
• Free change to an earlier/later flight on the departure date, subject to the same route, seat availability, and applicable fare difference
• Online changes will not incur any service fee 
• No refund on cancellation
• Non-transferrable 
• Qualify for Air points Dollars and Status Points unless you purchase with Air points Dollars. 
• F-class tickets and some graba seat green light fares qualify only for Status Points.
• More Air points Dollars and Status Points than seat and seat+bag fares

4. Flexirefund Fares 

• Change your flight date, time, origin, or destination, subject to seat availability (but fare differences may apply).
• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 15.4lb/7kg
  • 2 checked bags not exceeding 50lb/23kg each
• Includes:
  • Standard Seat
  • Inflight snack
  • Tea or coffee
  • Additional snacks and beverages on Koru Hour* flights
• Free Standard seatselect
• No change fee for changing flight date or time, as long as you do it before departure (fare differences will apply) 
• Free change to an earlier/later flight on the departure date, subject to the same route, seat availability, and applicable fare difference
• Online changes will not incur any service fee 
• Fully refundable cancellations with no refund fee, as long as you cancel before departure 
• If you No-Show for your flight:
  • You can still make changes after departure. 
  • A cancellation fee of NZD 50 will be charged if you apply for a refund 
• Non-transferrable 
• Qualify for Airpoints Dollars and Status Points unless you purchase with Airpoints Dollars
• F-class tickets and some grabaseat greenlight fares qualify only for Status Points
• More Airpoints Dollars and Status Points than seat, seat+bag, and flexichange fares

5. grabaseat Fares

• grabaseat greenlight fares are the lowest available fares for travel within New Zealand
• The same domestic fare conditions apply as above but no Airpoints Dollars will accrue
  

* Koru Hour flights include A320 jet flights between Queenstown, Dunedin, Christchurch, Wellington, and Auckland with a flight time exceeding 50 minutes, departing from Monday and Friday (excluding public holidays) between 4:35pm and 7:05pm.

6. Regional Gotta Go Fares

• Includes last-minute fares to/from regional airports
• Only available for purchase via Air New Zealand’s contact center from 60 to 90 minutes before departure for flights to/from a regional airport in New Zealand
• Single journey seat fares are NZD 169 and NZD 249 for multi-sector journeys
• Not available for online purchase—can be purchased only if you do not hold a same-day booking for the same route
• Subject to availability and on select flights only 

Note

• Regional airports include Whangārei, Timaru, Tauranga, Rotorua, Palmerston North, New Plymouth, Napier, Kerikeri, Blenheim, Nelson, Gisborne, Hokitika, Hamilton, and Invercargill. 
• Direct and indirect flights between the following cities are excluded: Dunedin, Queenstown, Christchurch, Wellington, and Auckland.

2. Air New Zealand Booking Classes on Flights Between New Zealand and Australia/Pacific Islands (incl. Bali and Honolulu)

1. seat Fares

• Available on all NZ operated aircraft 
• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 15.4lb/7kg
  • No checked baggage (unless you upgrade to seat+bag)
• Includes:
  • Standard Seat, coffee, tea, and water
  • Snacks and drinks available for purchase 
  • Seatback inflight entertainment (music, TV, and games) plus movies for S10
• Standard seat select
  • Starting from $10
  • Free for Airpoints Gold, Elite, and Koru members

2. seat+bag Fares

• Available on Air New Zealand operated aircraft 
• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 15.4lb/7kg
  • 1 checked bag not exceeding 50lb/23kg
• Includes:
  • Standard seat, coffee, tea, and water
  • Snacks and drinks available for purchase
  • Seatback inflight entertainment (music, TV, and games) plus movies for S10 
• Standard seat select
  • Starting from $10
  • Free for Airpoints Gold, Elite, and Koru members
• Seat requests are not available

3. theworks Fares 

• Available on all aircraft
• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 25.4lb/7kg
  • 1 checked bag not exceeding 50lb/23kg
    (2 checked-in bags not exceeding 50lb/23kg each on flights to Honolulu)
• Includes:
  • Standard seat requests
  • Complimentary meal and drinks
  • Standard seat selection on Air New Zealand operated flights
  • Seatback inflight entertainment (music, TV, movies, and games)
    (may be different or unavailable on codeshare partner flights)
• Kids meal and activities pack available at the time of booking

4. worksdeluxe Fares

• Available only on Airbus A320 flights operated by Air New Zealand
• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 15.4kg/7kg
  • 2 checked bags not exceeding 50lb/23kg each
• Includes:
  • Preferred seating with seatselect 
  • Premium check-in, priority baggage, and boarding
  • Neighbor-free seat (i.e., a vacant seat next to you)
  • Premium headphones
  • Complimentary meal and drinks
  • Kids’ meal and activities pack when booking
  • Seatback inflight entertainment (movies, TV, music, and games)

5. premiumeconomy Fares

• Available only on Air New Zealand operated Boeing 777 and Dreamliner 787-9 aircraft 
• Includes a baggage allowance of:
  • 2 carry-on bags not exceeding 15.4lb/7kg each
  • 2 checked bags not exceeding 50lb/23kg each
• Comes with:
  • More personal space 
  • Standard seat select 
  • Premium check-in, priority baggage, and boarding
  • Premium headphones
  • Complimentary  meal and drinks
  • Kids’ meal and activities pack when booking
  • Seatback inflight entertainment (movies, TV, music, and games)

6. businesspremier Fares

• Lie-flat seats are available on Air New Zealand operated Dreamliner 787-9 and Boeing 777 aircraft 
• Includes a baggage allowance of:
  • 2  carry-on bags not exceeding 15.4lb/7kg each
  • 3 checked bags not exceeding 50lb/23kg each
• Lounge access at Air New Zealand serviced airports that have an Air New Zealand lounge
• More personal space
• Includes:
  • Standard seatselect 
  • Premium check-in, priority baggage, and boarding
  • Premium headphones
  • Complimentary drinks, premium New Zealand wines
  • Meals from the businesspremier menu
  • Kids’ meals and activities pack selection when booking
  • Seatback inflight entertainment (movies, TV, music, and games)
  • Airpoints Gold, Elite, and Koru baggage allowances

3. Air New Zealand Booking Classes on Long-haul Flights

Service Classes on Long-Haul International Routes

1. Economy Class

• Offered on all Air New Zealand operated aircraft
• Includes a baggage allowance of:
  • 1 carry-on bag not exceeding 15.4lb/7kg
  • 1 checked bag not exceeding 50lb/23kg
• Global Flexi tickets include Standard Seat Select 
• Economy Skycouch™ is available on Dreamliner 787-9 and Boeing 777 aircraft
• Complimentary cuisine, snacks, wines, and beverages
• Special options for meals 
• Children’s meals incl. activities pack
• On-demand entertainment (movies, TV programs, games, and music

2. Premium Economy

• Offered on all Air New Zealand operated Dreamliner 787-9 and Boeing 777 aircraft
• Includes a baggage allowance of:
  • 2 carry-on bags not exceeding 15.4lb/7kg each
  • 2 checked bags not exceeding 50lb/23kg each
• Leather seats, more personal space
• Includes Standard Seat Select 
• Premium check-in, baggage, and boarding
• Complimentary cuisine, New Zealand wines, snacks, and beverages 
• Special options for meals when booking
• Children’s meals incl. activities pack
• On-demand entertainment (movies, TV programs, games, and music)

3. Business Premier

• Lie-flat seating on Air New Zealand operated Dreamliner 787-9 and Boeing 777 aircraft 
• Includes a baggage allowance of:
  • 2 carry-on bags not exceeding 15.4lb/7kg each
  • 3 checked bags not exceeding 50lb/23kg each
• Includes the Global Flexi option that entitles you to change or cancel your flight before departure and receive a full refund
• Complimentary lounge access at airports with an Air New Zealand lounge
• Luxury seats and additional personal space
• Includes Standard Seat Select 
• Premium check-in, baggage, and priority boarding
• Complimentary drinks, premium New Zealand wines, and meal selection from the airline’s Business Premier menu
• Special options for meals when booking
• Children’s meals incl. activities pack
• On-demand entertainment (movies, TV programs, games, and music)

Air New Zealand Twin Seats

The Twin Seat option provides extra room to Economy Class passengers on a per-person per-sector basis. 

• Twin Seats are only available on:
  • International single sector flights, and 
  • Individual sectors of multi-sector flights
• Twin Seats are subject to availability at check-in.
• Since not all armrests are fully retractable, Twin Seats may not allow you to sit or lie across two seats. 

Twin Seat Prices From New Zealand

Twin Seat Prices From Australia

Route	Price
To New Zealand (except Perth to Christchurch and Auckland)	AUD 29
From Perth to Christchurch and Auckland	AUD 99

Twin Seat Prices From North America

Twin Seat Prices From Pacific Islands

Route	Price
From Niue/Nadi/Noumea/Samoa/Tonga to Auckland	NZD 29
From Rarotonga to Los Angeles/Sydney	NZD 70
From Papeete to Auckland	XPF 5,500

Twin Seat Prices From Asia

Air New Zealand’s Loyalty Program

Air New Zealand’s loyalty program is known as Airpoints, and it is free to join. Airpoints allow you to earn miles and elite status, and use your Airpoints Dollars for award flights. Your Elite Status will be determined by the number of status points you earn within a 12-month period. 

Top-level Elite members enjoy special benefits including lounge access and flight upgrades. Air New Zealand is a part of the Star Alliance network, which means that you can use your Airpoints Dollars not only for booking Air New Zealand flights but also for booking flights on Star Alliance member airlines like: 

• United Airlines
• Turkish Airlines
• Thai Airways
• TAP Portugal
• Swiss Airlines
• South African Airways
• Singapore Airlines
• Shenzhen Airlines
• Scandinavian Airlines (SAS)
• Lufthansa
• LOT Polish Airlines
• EVA Air
• Ethiopian Airlines
• EgyptAir
• Croatia Airlines
• Copa Airlines
• Brussels Airlines
• Avianca
• Austrian Airlines
• Asiana
• All Nippon Airways (ANA)
• Air India
• Air China
• Air Canada
• Aegean Airlines

If you’re a member of the Airpoints program, you can earn Airpoints Dollars from flying and hotel and car rentals from partners. 

Membership levels include:

• Silver (lowest among Elite tiers)
  • 2 lounge passes (single entry) per membership year
  • 1 cabin upgrade per membership year
  • 10% upweight on OneUp offers  
  • Discount on long-haul Business fares
• Gold (mid-level among Elite tiers)
  • Lounge access + 1 lounge guest pass
    (Air New Zealand, Star Alliance, and partner lounges) 
  • 2 single cabin upgrades per membership year
  • 30% upweight on OneUp offers 
  • Additional baggage allowance
  • Priority check-in plus boarding
  • Hotel room category upgrade at participating hotels in Australia and New Zealand 
  • 1 car rental upgrade (select locations in Australia and New Zealand)
  • Non-expiry of Airpoints Dollars 
• Elite (highest among Elite tiers)
  • 5 guest passes at international/domestic lounges (Air New Zealand)
  • 1 guest pass at Air New Zealand’s Regional/Partner/Star Alliance Lounge
  • 2 long-haul and 1 short-haul flight upgrades
  • Airpoints Dollars service class upgrades at fixed rates
  • Option to gift upgrades (incl. Airpoints Dollars) to members
  • 50% upweight on OneUp offers 
• Elite Partner (another tier)
  • Elite Airpoints members can nominate an individual to receive benefits such as priority check-in and boarding, lounge access, and additional baggage.

To calculate the Airpoints Dollars you will need to earn by flight route and fare class, use Air New Zealand’s Airpoints calculator. Once you select the Advanced Search option, you can determine the number of dollars you will need for your flight. 

To calculate the Airpoints Dollars on partner airline flights: 

• Go to Airpoints calculator
• Select Partner Airline Flights
• Enter the route and airline you propose to fly on 
• See the Airpoints Dollars you will earn on your flight

Aside from Star Alliance, Air New Zealand has partnerships with other airlines, such as Virgin Atlantic, Virgin Australia, Cathay Pacific, Aerolíneas Argentinas, Qantas, Etihad, Singapore Airlines, and SilkAir. To determine how many Airpoints Dollars you’ll earn on these airlines, select the airline from the dropdown menu, and enter the route and fare class.

Special Assistance for Passengers 

Air New Zealand offers special assistance to passengers who require it, as described below. You must book in advance (ideally at the time of booking your ticket) to ensure you receive the services you require. 

To book a special service or receive assistance, call on the call center in your city or your travel agent or do it online when purchasing your ticket, or later via Manage booking.

• Passengers with disabilities

• Use the special assistance request form inform Air New Zealand that you will need additional assistance.
• You can book wheelchair services online or by phone. 
• You can carry a personal wheelchair plus another chair (e.g. sports/shower) in the cargo compartment free of charge (even if it is disassembled and broken down into 2 or 3 pieces. However, if you’re carrying additional equipment, you will be charged for it. 
• You must label your wheelchair with your name and address. 
• If you’re carrying a battery-powered wheelchair, remember the following:
  • Battery-powered wheelchairs that cannot be fully collapsed may not be accommodated on smaller aircraft, so always check with Air New Zealand before booking or refer to the table below:

• Be sure to protect a non-spillable battery’s terminals from a short circuit and attach it securely to the wheelchair/mobility aid. 
• If your wheelchair/mobility aid is operated by a spillable battery, you must disconnect the terminals to protect against shortcircuiting, and stow the wheelchair/mobility aid in an upright position. If this is not possible, you must remove the battery and carry it in approved packaging. 
• You must inform the check-in staff about the type of battery your wheelchair/mobility aid contains. 
• To prevent accidents, remove the wheelchair’s joystick/controller from the wheelchair and carry it with you. 

• Online wheelchair service codes include:
  • SSR WCHR, if you can walk short distances and can use the stairs to walk to your seat but require assistance getting to and from the aircraft. 
  • SSR WCHS, if you can walk short distances, such as to your seat once you’re on board but require assistance getting to or from the aircraft. 
  • SSR WCHC, if you can use a wheelchair but require your upper body to be manually lifted or require the use of an onboard aisle chair to get to/from your seat once you’re inside the aircraft. In such a scenario, you can choose from the following 5 options:
    • WCHC Self Reliant, if you completely rely on a wheelchair but can self-transfer yourself to an aircraft seat and wheelchair. You will be provided a lower-body lift by Air New Zealand if required. However, if you need help with eating, medical services onboard, or personal hygiene, you will need to travel with a safety assistant. 
    • WCHC With Safety Assistant, if you are completely immobile and are travelling with your own safety assistant. In this case, your safety assistant must be able to transfer you to/from your seat and meet all your onboard needs, such as personal hygiene, eating, medical services, etc.
    • WCHC No Safety Assistant, which is only available on direct flights to/from/through the United States, for passengers who are completely immobile and travelling without a safety assistant. This means you are completely wheelchair-dependent and are unable to self-transfer to an aircraft seat or your wheelchair. In such a scenario, Air New Zealand will help transfer you to your aircraft seat/wheelchair. However, you must be able to take care of yourself in case of an emergency. 
    • WCHC Non-Travelling Safety Assistant, which is available only on domestic flights within New Zealand for passengers who are completely immobile but can arrange for their own safety assistant at each airport. This option includes lifting assistance inside the aircraft but does not cover inflight assistance such as eating, personal hygiene, and medical services.
    • WCHC Eagle Lifting Device, if you are completely immobile and require a lifting device. This service can only be requested at select airports (for Jet Services) at Dunedin, Christchurch, Wellington, and Auckland. If you’re travelling from any other airport on non-Jet aircraft, you must travel with a safety assistant. Eagle Lifts can be provided with sufficient advance notice in Perth and Sydney.
• If you’re travelling with a wheelchair/mobility aid powered by lithium/lithium-ion batteries, remember the following:
  • The permissible limit is 300Wh. If your wheelchair/mobility aid requires 2 batteries, the battery power must not exceed 160Wh per battery. 
  • Before you check in your wheelchair/mobility aid, be sure to remove the batteries that are designed to be removed and carry them with you in the passenger cabin. 
  • You must insulate the battery terminals to protect the batteries from damage and shortcircuits.
  • Non-removable batteries must be attached securely to the wheelchair/mobility aid and the terminals protected from any chances of shortcircuiting. You must be able to explain at the airport how your wheelchair/mobility aid can be fully deactivated. 
  • You must carry your spare batteries in the aircraft cabin, subject to a limit of 1 spare battery not exceeding 300Wh or 2 spare batteries not exceeding 160Wh each.
  • You must carry with you details of the Lithium Content (in grams) or the Watt-hour (Wh) capacity of your wheelchair’s/mobility device’s installed and spare batteries. Lithium batteries that do not contain clear markings of Lithium Content or Watt-hours (Wh) will not be accepted. 
• Elderly passengers
• Book wheelchair assistance in advance 
• Blind and visually impaired passengers

• Must book in advance 
• Assistance with boarding process (if required)
• Safety briefing 
• Familiarization with onboard facilities/services 
• Audiobooks/audio content
• Free carriage of service dog in the cabin
• Deaf and hearing-impaired passengers

• Assitance with information on boarding times, departure gate, meal services 
• Onboard safety videos with captions 
• Safety briefing cards 
• Content captioning in English and other languages
• Children travelling alone 

• Children below 5 years are not allowed to travel alone.
• Children between 5 and 11 years travelling without an adult passenger who is at least 15 years old can travel as unaccompanied minors on select routes as long as they use an Airband.
• Children between 12 and 16 years have the option to travel alone or as Air New Zealand unaccompanied minors on select routes if they use an Airband.
• Passengers flying with medical conditions

• Passengers travelling with a medical condition that poses a risk to the passenger or other passengers must obtain medical clearance from Air New Zealand’s Aviation Medical team. 
• Examples of conditions requiring medical clearance include:
  • Recent hospitalization, illness, surgery, or injuries such as bone fractures
  • Anaphylaxis
  • Lung disease
  • Heart disease
  • Ear/sinus problems
  • Behavioral conditions
  • Psychiatric conditions
  • Neurological conditions, such as epilepsy, seizures, etc.
  • Later stages of pregnancy
  • Contagious illnesses such as tuberculosis, chickenpox, mumps, and measles.
• You will also require medical clearance if you’re travelling with special medical equipment, such as:
  • CPAP/VPAP machines
  • Medical oxygen (bottles/concentrator)
  • Nebulizers
  • Syringe pumps
  • Stretchers
  • Ventilators
• Download, print, and submit the Medical Fitness for Air Travel Form (MEDA) no later than 3-14 days before departure, either at the email address provided on the form or to your travel agent. 
• Passengers travelling with children
• Infants below 2 years 

The following rules apply to infants and babies below 2 years of age:

• Must be accompanied by a carer who is at least 15 years old and at least 16 years old if travelling on flights to/from Canada.
• Must be seated on the accompanying adult’s lap, not an individual seat. 
• Only 1 infant can sit on the accompanying adult’s lap. If you’re travelling with more than 1 infant, you must purchase a child fare and seat the other infant in an approved car seat. 
• If you’re travelling with an infant, you cannot occupy an exit row seat. 
• For safety reasons, lap infants cannot occupy their own Business Premier seat. However, you can book and share a Business Premier/Economy/Premium Economy seat with an infant (incl. a bassinet).
• On domestic flights, infants can travel free of charge (without a ticket). On international flights, infant fares cost 10% of the accompanying adult’s fare.
• If you’re travelling with a child, you can add them when booking your ticket online (or by phone) and on international flights, you must submit the child’s passport number.

• Children between 2 and under 12 years 
  • Children who are older than 2 years must occupy their own seats and travel with a passenger who is at least 15 years old.
  • Child fares are:
    • The same as the adult fare within New Zealand, Tasman, and the Pacific.
    • 75% of the accompanying adult’s fare on long-haul international flights, but the same as the accompanying adult’s fares on long-haul flights originating in the United States and Canada.  
    • The same as adult fares if travelling on Business Premier Class.
• Children who are 12 years and older must pay the adult fare.
• Flights to/from Canada
  • Children below 5 years must travel with a passenger who is at least 16 years old.
  • Seat allocations for children below 14 years will be facilitated by the airport staff during check-in if this has already not been done. 
• Bassinet seats are available on several flights. They are located in the front section of the Economy Cabin and can be attached to the wall for your child.
  • Your baby must fit safely in the bassinet.
  • Bassinet seats can be occupied by infants who are up to 8 months old and weigh up to 26lb/11.8kg.
  • Bassinets measure 73.66cm/29in in length and 34.29cm/13.5in in width.
  • Do reserve ahead of time via seatselect as bassinet seats are limited. 
  • Bassinet Seats incur a small charge. 
• Passengers travelling with medical companions

• Air New Zealand has partnered with Medical Travel Companions to provide a wide range of services for a fee, such as:
  • Travel companions for pre-existing and non-emergency medical care.
  • Accompanying you to the airport, meeting you at your destination, or accompanying you throughout your journey. 
  • Professional support through a nurse, paramedic, or doctor.
• The airline offers different packages to suit your requirements.
• Pregnant passengers

Pregnant passengers require clearance from Air New Zealand’s medical team in case of:

• Complicated pregnancies, such as bleeding/placenta previa.
• Multiple pregnancies (twins/triplets).
• Premature labor history.
• Commencement of early labor stages. 

In case of uncomplicated, single baby pregnancy, subject to clearance from your doctor/midwife, you can board flights:

• Exceeding 4 hours up to the end of the 36^th week.
• Under 4 hours up to the end of the 40^th week.

For uncomplicated multiple pregnancies (twins), subject to clearance from your doctor/midwife, you can board flights:

• Exceeding 4 hours up to the end of the 32^nd week.
• Under 4 hours up to the end of the 36^th week.

If you’re travelling for medical treatment, you must apply for clearance. For details, refer to the sub-section above, titled Passengers flying with medical conditions.

Pregnancy date proof

• If you are already beyond the 28^th week, you must carry a letter from your doctor/midwife stating that you are fit for travel and there are no complications, along with your pregnancy dates.
• Passengers travelling with artificial limbs

• Up to 1 spare limb can be carried as part of your cabin baggage.
• Additional/longer limbs must be carried as checked baggage. 
• No charges will apply.

Frequently Asked Questions on Air New Zealand Booking