Philippine Airlines Booking


Philippine Airlines (PR) is the flag carrier of the Philippines and Asia’s oldest and first commercial airline that is still operating under its original name. Headquartered in Pasay, Philippine Airlines operates out of a main hub in Manilla (Ninoy Aquino International Airport), and 3 secondary hubs (Cebu, Clark, and Davao).

Philippine Airlines has a fleet size of 97-plus aircraft (incl. subsidiaries). A Philippine Airlines booking (incl. PAL Express, a subsidiary) can take you to 98-plus cities across Asia, Europe, Oceania, and North America. 

Philippine Airlines offers 3 cabin configurations (travel classes)—Business Class, Premium Economy Class, and Economy Class.

Philippine Airlines Booking Options

How to book a flight on Philippine Airlines

You can book a flight ticket on Philippine Airlines in any of the following ways: 

  1. By phone 
  2. Online via PhilippineAirlines.com
  3. With the mobile app (Android/iOS)
  4. At a PAL Ticket Office near you 
  5. Through your travel agent 

Philippine Airlines Phone Booking Numbers


What is the Philippine Airlines online booking contact number?

Below are a few important Philippine Airlines Reservation numbers in different countries, also known as Reservations Hotline numbers.

  • United States +1-844-902-2949 (24/7, toll-free)
  • Canada +1-844-902-2949 (24/7, toll-free) 
  • Australia 1300-887-822/02-9249-9900
  • Bahrain +973-17-22-56-50/17-21-55-11
  • Hong Kong +852-2301-9300
  • China 
    • Macau +853-2835-5770/2835-5769
    • Shanghai +8621-6279-8765
  • Taiwan +886-2-2506 7255
  • France +33-153-77-1303
  • Germany +49-6031-737-630
  • India +91 22-66603877/22-66156273

+91-11-41517141/41517121/43640411/43640412

  • Indonesia +62-21-30015757/21-30015758/813-8527-1619
  • Israel +972-7680-29029
  • Italy 199-201-701
  • Japan 81-3-5157-4362 (international calls)
    0570-783-483 (domestic calls within Japan)
  • Jordan +962-6-569-6217
  • Kuwait +965-222-70600 Ext. 2203/2204/2205
  • Luxembourg (+322) 712-6442
  • Malaysia +603-2181-6988/2181-3988
  • New Zealand 649-969-7612
  • Norway +45-3333-344
  • Philippines +632-8742-8246
  • Qatar +974-4422-7302
  • Saudi Arabia +966-11-465-3995 Ext. 100/101/102
  • Singapore +065-63361611/63361540/63361675
  • South Korea +82-1544-1717
  • Spain +34-93-117-2722
  • Sri Lanka +94-11-2554327
  • Sweden +46-8-756-640
  • Switzerland +41-442-201-999
  • Thailand +662 633 5713/633-5714
  • United Arab Emirates +971-4-316-6632
  • United Kingdom +44-207-734-9355
  • Vietnam +84-28-38272105/38272106
  • Zimbabwe 0027-11-2898011

How to Book a Ticket Online on Philippine Airlines


How to make an online booking on PhilippineAirlines.com 


A screenshot of the Philippine Airlines’ website booking tool 

You can make a website booking on Philippine Airlines through its official website, PhilippineAirlines.com, as explained below.

  1. Go to PhilippineAirlines.com 

(The Book Flight page will open by default)

  1. Enter your trip requirements 
  2. Click on the Search Flights button
  3. Follow the prompts to: 
    1. Select a flight and fare option 
    2. Enter the passenger details
    3. Enter your payment details
    4. Confirm your booking and pay 

After you pay, you will receive your electronic ticket immediately along with your booking confirmation email. 

Tips

  • To make a multicity booking on Philippine Airlines: 
    • Select the Stopover/Multi-city button right at the beginning

      A screenshot of the multicity booking option on Philippine Airlines
    • Enter your multicity preferences in the fields marked Origin, Destination, and Departure Date 
    • Follow the steps listed above 
  • You can book a flight online from 24 hours to 10 months before your travel date. 

Philippine Airlines Booking App


Philippine Airlines ticket booking with the mobile app

You can also use the Philippine Airlines booking app to book your flight ticket. The app is available for both Android or iOS phones. The app is free to download, and all you need to do after downloading the app is to open a free account and you’re good to go. 

Get the mobile app on Google Play
Appstore

                                                         

Traveling with Special Travel Requirements 

You must book special assistance at least 48 hours before your flight’s departure

If you’re travelling with a medical condition and require Wheelchair Service at the airport or inside the aircraft, you must receive Travel Clearance by submitting a Medical Information Form (MEDIF). This form must be filled out by your attending physician at least 5-7 days before your flight’s departure and submitted to the Philippines Airlines Reservations office or a PAL Ticket Office.

Passengers who can receive special assistance on Philippine Airlines include:

  • Pregnant women
  • Passengers with a nut allergy
  • Passengers traveling with infants
  • Unaccompanied minors 
  • Passengers requiring disability seating
  • Passengers requiring wheelchair assistance 
  • Passengers requiring special meals
  • Passengers traveling with service dogs 
  • Passengers requiring medical oxygen on board
  • Passengers requiring portable oxygen concentrators (POCs)

Note 

If you require meal assistance, assistance with taking medications, or assistance inside a toilet, you must travel with a personal care attendant. Philippine Airlines does not provide such type of assistance.

What to Do if You Require Special Assistance on Philippine Airlines

If you need any special assistance at the airport, during your flight, or after, you must inform Philippine Airlines at least 48 hours before your flight’s departure at these numbers:

  • U.S.A (toll-free, open 24/7) +1-844-902-2949 
  • Canada (toll-free, open 24/7) +1-844-902-2949
  • Manila +632-8855-8888
  • China 400-100-2752
  • Australia 1-300-887-822/02-9249-9900
  • United Kingdom +44 808-164-9888
  • Japan 81-3-5157-4362 (international calls)
    0570-783-483 (within Japan)
  • Hong Kong (852) 2301-9300

Tips for Passengers Requiring Special Assistance on Philippine Airlines

Always book your special assistance in advance as indicated above—or you may have to wait at the airport to receive it. 

General Tips 

  • After reaching the airport, ask the ground staff for help with pre-boarding and check-in. 
  • Passengers must travel with a travel companion if they have a severe mental or physical disability, they are blind-cum-deaf, or they are unable understand and/or apply safety instructions or communicate with the crew, or evacuate themselves independently in case of an emergency. 
  • Passengers with a medical condition who require Wheelchair Service at the airport or inside the aircraft must receive Travel Clearance by submitting a Medical Information Form (MEDIF) (filled out by an attending physician) at least 5-7 days before their flight’s departure to the Philippines Airlines Reservations office or a PAL Ticket Office.
  • Passengers with reduced mobility can carry their mobility devices free of cost, subject to certain limitations (see below). 

Specific Tips

  • Pregnant Passengers 
    • Pregnant passengers without pregnancy complications don’t require medical clearance before traveling but must fill out the Expectant Mothers Information Sheet (EMIS)  and submit it to a PAL Ticket Office. 
    • Pregnant passengers are allowed to travel up to 35 weeks of pregnancy, subject to the following conditions:
      • Fill out and submit part 1 of the EMIS properly.
      • Passengers traveling between 24-32 weeks of pregnancy must have their physician fill out Part 2 of the EMIS Form. If the passenger is less than 21 years old, she must have the written consent of her husband, parent, or guardian. 
      • Passengers traveling after 32 weeks of pregnancy must obtain a Travel Clearance from a Philippine Airlines flight surgeon or company physician via Part 3 of the EMIS Form.
    • The passenger must fill out the EMIS Form for each flight she takes. 
    • The EMIS Form is valid for 7 days unless otherwise indicated by the attending physician or flight surgeon. 
  • Passengers with Nut Allergy
    • Must inform PAL at least 48 hours before their flight’s departure, failing which they may be denied boarding for their own safety. Call +1-844-902-2949 or the local office in your country. 
    • Passengers who do not inform at least 48 hours in advance cannot be guaranteed nut-free meals. 
    • Passengers with a nut allergy are allowed to carry their own meals. 
    • Should carry their own medication. 
    • PAL cannot guarantee a nut-free flight or a nut-free environment.
    • Download the Carrier’s Notice
  • Passengers traveling with infants
    • Infants between 16 days to 24 months of age are allowed to travel as lap infants, i.e., on the parent’s/guardian’s lap.
    • Parents or guardians travelling without an approved CRS (child restraint system) must hold the infant on their laps before and during takeoff, landing, and turbulence, as well as when the seatbelt sign is on.
    • Infants using approved child restraint systems or car seats must be seated next to the parent or legal guardian accompanying them. 
    • Booster seats are not permitted. 
    • The car/CRS seat must meet the following conditions:
      • If the CRS is forward facing, it must be approved by an ICAO-member state, such as CASA, EASA, FAA, etc.
      • If the CRS is aft facing, which is generally meant for occupants who cannot walk without assistance, and weighs less than 22lb/10kg, it must be approved by an ICAO-member state, such as CASA, EASA, FAA, etc. 
      • Car seats must comply with safety standards of the ICAO State that approves them for aircraft use, and must bear the following 2 labels:
        • This child restraint system conforms to all applicable state motor vehicle safety standards, and
        • This restraint is certified for use in motor vehicles and aircraft in red.
      • The infant’s/child’s weight and height must be within the specified range of the CRS or car seat manufacturer.
      • The CRS or car seat must fit in the aircraft seat per the dimensions given below:
AircraftBusinessPremium EconomyEconomy
LengthWidthLengthWidthLengthWidth
A32019in20.25in17in17.5in17in16.5in
A32119.5in22in17.5in18in17.5in16in
A330 (309)18.5in20.5in168in15.75in16in15.75in
A330 (363)20.5in23in18.75in19.25in16.25in16.75in
A34018.5in19.75in17.5in17in
B77717.5in19in15.75in17in
Q30016in17in
Q40019in16.5in
Q400 (NG)19in16.5in
NoteInfants who are 2 years or older must occupy their own seats.Bassinets Must be booked at least 24 hours before departure.Are limited in number and can only be attached to some seats. Are available on flights that are 3 hours or longer. Are ~70cm long and ~30cm wide. Not suitable for infants older than 6 months. Have a 22lb/10kg weight limit. Are available in all aircraft except A321s, A320s, Q300s, and Q400s. Must not be used during takeoff, landing, during turbulence, or when the seatbelt sign is on.
  • Unaccompanied Minors (UM)
    • Children between 8 – 11 years of age are allowed to travel alone as Unaccompanied Minors—both on PAL flights and PAL Express domestic flights.
    • Unaccompanied Minors will be charged the full fare plus a service fee.
    • The Unaccompanied Minor’s parent or adult guardian must complete and submit the Unaccompanied Minor (UM) handling advice form before the travel date. 
    • For more information such as country restrictions, service fee, etc., refer to the page titled Philippine Airlines Unaccompanied Minors Policy.
  • Passengers requiring disability seating or assistance 
    • Select your preferred seat at least 24 hours before departure by calling the Reservations Hotline or a PAL Ticket Office in your area, and informing the agent of your seating requirements. 
    • The following passengers are entitled to special seating accommodations:
      • Passengers requiring aisle chairs to board the aircraft because they cannot transfer over fixed armrests. 
      • Passengers with highly limited or no mobility inside the cabin.
      • Passengers traveling with service animals.
      • Passengers traveling with a personal companion who need assistance throughout the flight. The personal companion will be assigned an adjacent seat.
      • Passenger with intellectual or developmental or disabilities.
      • Blind or vision-impaired passengers. 
      • Deaf or hearing-impaired passengers.
      • Passenger with an immobilized or fused leg.
    • Filipino residents with a disability are entitled to a 20% PWD discount on regular fares plus VAT exemption on domestic bookings made through PAL’s website, mobile app, ticket offices, Reservations Hotline, and accredited travel agencies.  
    • Passengers not included in the list can request Choice Seats Extra Legroom (excluding exit row seats), Forward Seats, or Aisle Seats immediately after booking through any sales channel, or choose a regular seat if they wish.
    • To place an additional service request, you must fill out a Disability Request.
    •  For more information, refer to this page.
  • Passengers requiring wheelchair assistance 
    • Complimentary wheelchair assistance (with escort) is provided for disabled and elderly passengers at departure and arrival airports.
    • You can receive wheelchair assistance to:
      • Check in for your flight through a Special Assistance Courtesy Check-in Lane.
      • Go through Immigration.
      • Go to and from the lavatory in the airport’s pre-departure area.
      • Board your aircraft. 
    • Wheelchair assistance at the airport 
      • You must request at least 48 hours before departure in any of these ways: 
        • By phone—call the Reservations Hotline/Reservation Numbers.
          (refer to the section titled Philippine Airlines Phone Booking)
        • Visit a PAL ticket office in your area.
        • Online—submit the Disability Assistance Form.
      • Receive your baggage upon arrival (if requested).
      • Escort you to the arrival airport’s curbside pick-up points.
    • Assistance inside the aircraft
      • Wheelchair assistance is available onboard. 
      • The cabin crew can escort you to/from the lavatory on a wheelchair. 
      • You must request at least 72 hours before departure in any of these ways: 
        • By phone—call the Reservations Hotline.
          (refer to the section titled Philippine Airlines Phone Booking)
        • Visit a PAL ticket office in your area.
        • Online—submit the Disability Assistance Form.
      • If you require wheelchair assistance inside the aircraft, you may have to fill out and submit a Medical Information Form (MEDIF) to a PAL ticket office at least 72 hours before your flight’s departure.
    • Other requirements
      • Passengers without a medical condition, such as elderly passengers, disabled passengers, etc., requesting wheelchair service are not required to submit a Medical Information Form (MEDIF). Wheelchairs are easily available at check-in counters.
      • Passengers with a medical condition requiring wheelchair service at the airport and inside the cabin must submit a Medical Information Form (MEDIF). The form must be filled out by the attending physician and submitted for Travel Clearance at least 5-7 days before travel to the PAL Reservations or Ticket Office.
    • Wheelchairs powered by spillable batteries fall in the dangerous goods category and are accepted only under specific conditions. They may be subject to additional restrictions in some countries. 
    • Aircraft boarding assistance 
      • If you have a problem climbing stairs, you can use the passenger lifts to board the aircraft. This service is currently available in Davao, Cebu, and NAIA Terminal 2.
      • You must request such assistance at least 72 hours before your flight and you may be asked to fill submit a Medical Information Form (MEDIF).
  • Passengers requiring special meals 
    • The service is available on international flights.   
    • You must request your special or pre-cut meal at the time of upon booking or at least 48 hours before your flight’s departure. 
    • Special Meals are based on medical, dietary, or religious needs, such as diabetic meals, low-calorie meals, low-salt meals, vegetarian meals, baby meals, child meals, Hindu meals, Jain meals, halal, kosher, etc. 
    • For more information, click here or call +1-844-902-2949 or the local office in your country. 
  • Passengers traveling with service dogs
    • Passengers with sight and hearing impairments are allowed to travel with a guide dog free of charge in the passenger cabin, and will not be charged a Choice of Economy Seat Surcharge (CESS). 
    • Emotional Support dogs are allowed to travel free of charge in the passenger cabin only on flights to/from the United States.
    • Must make a reservation at least 48 hours before departure.
    • For more information, refer to the section titled How to Travel with a Service Animal (Guide Dog) on Philippine Airlines.
  • Passengers requiring medical oxygen on board
    • Passengers requiring medical oxygen during their flight: 
      • Can only use carrier-supplied medical oxygen.
      • Are not allowed to use their own supplies due to safety and compliance regulations. 
      • Can use their oxygen bottles before embarking and after disembarking. 
      • Can carry their own oxygen cylinder/bottle provided: 
        • It does not exceed 11lb/5kg. 
        • It is packed properly. 
        • It is not used onboard. 
    • Requirements 
      • Must request at least 72 hours before departure for international flights. 
      • Must request at least 48 hours before departure for domestic flights. 
      • Must check in 1 hour before the standard check-in time to receive the supplies. 
  • Passengers requiring portable oxygen concentrators (POCs)
    • Passengers can bring and use their own portable oxygen concentrator (POC), ventilator, respirator, and continuous positive airways pressure (CPAP) machines, subject to the following conditions:
      • Must notify PAL Reservations at least 48-hours before the flight. 
      • Must check in at least 1 hour before the standard check-in time.
      • Must present a signed copy of the Medical Information Form (MEDIF) by the PAL physician certifying the passenger fit for travel. 
      • If traveling with a POC, the model must be mentioned in the MEDIF. 
      • Passengers traveling with CPAP machines who do not have chronic medical conditions such as diabetes or hypertension but only sleep apnea will be required to furnish only a medical certificate.
      • The devices must be capable of being stowed under the seat or in the overhead bin per safety and security regulations.
    • The devices used onboard must be FAA-approved (see here).  
    • Since in-seat power is not guaranteed, passengers must carry enough batteries to power their device for the entire journey plus 3 hours.
      • Passengers are allowed to bring up to 20 spare batteries of the following type: 
        • Non-rechargeable lithium metal batteries with the metal content not exceeding 2 grams per battery. 
        • Rechargeable lithium-ion batteries with a watt-hour rating not exceeding 100Wh per battery. 
      • Passengers are allowed to bring only 2 spare batteries of the following type: 
        • Non-rechargeable lithium metal batteries with the metal content exceeding 2 grams but not exceeding 8 grams per battery. 
        • Rechargeable lithium-ion batteries with a watt-hour rating between 100Wh and 160Wh per battery.
      • Spare lithium metal batteries exceeding 8 grams and lithium-ion batteries exceeding 160Wh are not permitted in the cabin. 
      • If carried on board, spare lithium batteries must be protected from short-circuits either by retaining them in their retail packaging, taping over the exposed terminals, or placing each battery in a separate plastic bag. 
    • Passengers who want to connect their devices to the aircraft’s power outlets must inform PAL Reservations at least 48 hours before their flight’s departure. A few aircraft have 115-volt AC power supplies (60Hz) via universal outlets.

How to Check Your Philippine Airlines Flight Status 

You can check your flight status in 2 ways—by phone and online

To check your flight status by phone, call the following numbers:

  • Manila (+632) 8855-8888
  • United States +1-800-I-FLY-PAL /+1-800-435-9725 (toll-free)
  • Canada +1-800-I-FLY-PAL /+1-800-435-9725 (toll-free)
  • Other Offices Click here

Note. Flight information by phone is available 2 days before and 2 days after the flight date. 

To check your Philippine Airlines flight status online:


A screenshot of Philippine Airlines’ Flight Status functionality 

  1. Go to PhilippineAirlines.com 
  2. Click on the Flight Status tab as shown above
To check by Flight Number(opens by default)To check by Origin and Destination
Select/enter the following: Your departure date Your flight number
(a 3-5-digit alphanumeric number)Click on the Check Status button 
Select the Search by Origin and Destination option Select/enter the following: Your departure date Your origin (city)Your destination (city)Click on the Check Status button

Your flight’s status will appear.
You can also use your mobile app to check your flight status.

How to Book a Cheap Ticket on Philippine Airlines 

  1. Check out the latest Promotions by origin, destination, and travel month
  2. Visit the Special Discounts page for special discounts offered to Filipino residents, such as senior citizens, disabled persons, students, military personnel, medal of valor recipients, lap infants, and national athletes/coaches. 
  3. Join Mabuhay Miles to accumulate and enjoy frequent flyer benefits.
  4. To earn points on daily purchases, get the PNB-PAL Mabuhay Miles Mastercard.
  5. Call Philippine Airlines to ask for a cheap flight ticket: +1-844-902-2949

How to Get Senior Discounts on Philippine Airlines 

Senior Filipino citizens (aged 60 and above) are entitled to a 20% discount on regular fares plus VAT exemption on domestic flights within the Philippines. To avail of a senior citizen discount, you must purchase your ticket through:

  • A PAL ticket office
  • An accredited travel agency
  • Philippine Airlines’ website or mobile app 
  • PAL’s Reservations Hotline 
    (refer to the section titled Philippine Airlines Reservation Numbers)

If you’re not a Filipino and are looking for promo fares for senior citizens on domestic or international flights, call Philippine Airlines Booking at +1-844-902-2949

Philippine Airlines Online Booking for Senior Citizens

You can make an online booking for senior citizens at the numbers below:

  • Manila, Philippines (+632) 8855-8888
  • United States/Canada +1-844-902-2949 (toll-free, open 24/7)
  • Other countries Refer to Philippine Airlines Phone Booking Numbers 

How to Use the Philippine Airlines Manage Booking Option


Use the Philippine Airlines website to Manage Booking and view or modify your flight bookings 

Manage Booking is a nifty online functionality that allows you to:

  • View your bookings
    (on PAL and PAL Express)
  • Retrieve your bookings
    (if purchased through the official website, mobile app, or payment center)
  • Select or modify regular seats
  • Update your contact information
    (such as email, phone number, and frequent flyer number up to 4 hours before departure)
  • Purchase Travel Extras such as:
    • Choice Seats
      (at least 2 hours before departure)
    • Prepaid Baggage
      (at least 4 hours before departure)
    • Meal Upgrade
      (at least 48 hours before departure)
    • Pay Lounge
      (at least 48 hours before departure)
    • Boutique
      (at least 48 hours before departure)

To manage your booking online:


A screenshot of Philippine Airlines’ Manage Booking functionality 

  1. Go to PhilippineAirlines.com 
  2. Click on the Manage Booking tab as shown in the screenshot above
  3. Enter your Booking Reference and Last Name 
  4. Click on the Proceed button to retrieve your flight booking
  5. Select your flight and follow the prompts to:
  1. View your bookings 
  2. Retrieve your bookings
    (if purchased through the official website, mobile app, or payment center)
  3. Select or modify a regular seat
  4. Update your contact information
    (such as email, phone number, and frequent flyer number up to 4 hours before departure)
  5. Purchase Travel Extras such as:
  1. Choice Seats
    (at least 2 hours before departure)
  2. Prepaid Baggage
    (at least 4 hours before departure)
  3. Meal Upgrade
    (at least 48 hours before departure)
  4. Pay Lounge
    (at least 48 hours before departure)
  5. Boutique
    (at least 48 hours before departure)

How to Retrieve Booking Reference Number on Philippine Airlines

Your booking reference number is a unique code provided to you by Philippine Airlines that helps identify you on the airline’s system. You will find it on your e-ticket and the booking confirmation email you would have received after booking your ticket. 

Booking Classes on Philippine Airlines


What travel classes does Philippine Airlines offer?

Philippine Airlines offers 3 types of travel classes/booking classes: 

  1. Business Class
  2. Premium Economy Class
  3. Economy Class
  1. Business Class 


A view of Philippine Airlines’ Business Class seat, Mahubay

Philippine Airlines’ Business Class is known as Mabuhay. 

Major amenities 

  • Priority boarding, check-in, and baggage handling
  • Extra baggage allowance
  • Full-flat beds 
    • On A350, Tri-Class A330, B777, A321neo aircraft
    • Cabin with enhanced privacy
    • Built-in massage system
    • Direct aisle-access seats (select aircraft)
  • Duvet covers on long-haul flights 
  • In-flight entertainment 
    • Touchscreen personal television
      (15.4in seatback mounted/10.6in in-arm)
    • Gooseneck reading lights
    • Laptop charging port and USB port 
    • 300 hours of free movies, TV shows, and music
  • Premium wine selection 
  • Full-course meals by world-class chefs
  • Complimentary myPAL Wi-Fi 
  1. Premium Economy Class


Philippine Airlines’ new Premium Economy Class seats are available on select international and domestic flights.

Major amenities 

  • Priority boarding, check-in, and baggage handling
  • Extra baggage allowance
  • Separate cabin section in the front
  • Extra legroom seats
    • 38-in seat pitch 
    • 8in recline 
    • Ergonomic leg-rests and footrests 
  • More storage space than Economy Class
  • Overnight amenity kits 
  • In-flight entertainment 
    • Touchscreen personal television
      (13.3in personal screens)
    • myPAL wi-fi
  • Gourmet meals, light snacks, and your choice of beverage
  • Dedicated cabin crew 
  1. Economy Class

Philippine Airlines’ Economy Class is also known as Fiesta. 

Major amenities

  • Complimentary meals and snacks 
  • New Weber seats 
    • Movable seat bottom cushion for extra relaxation 
  • Free in-flight entertainment 
  • 9in seatback and in-arm touchscreen personal TV

Philippine Airlines Fares


What types of fares does Philippine Airlines offer?

Philippine Airlines offers a new range of Branded Fares. Each fare has its own free baggage allowance (FBA) that is based either on the piece or weight concept, depending on your route. 

  • Piece concept fares apply to the United States, Canada, Europe, Japan, Middle East, and Guam
  • Weight concept fares apply to Korea, Asia, and the Pacific region. 

Fare Types

  1. Economy Class
    1. Economy Supersaver
    2. Economy Saver
    3. Economy Value
    4. Economy Flex
    5. Premium Economy
  2. Business Class
    1. Business Value
    2. Business Flex

For information on the free baggage allowance on these fares, refer to the page titled Philippine Airlines Baggage Policy.

Philippine Airlines Seat Booking


Philippine Airlines seat booking options 


How to make a seat booking on Philippine Airlines 

You can make a seat booking on Philippine Airlines at the time of purchasing your ticket or later—online or by phone. If you’re booking by phone, you’ll have to indicate your preference to the agent, who will select an appropriate seat for you.

If you’re purchasing your ticket online, you’ll be able to make an online seat booking during the online booking process. If you didn’t book a seat at the time of purchasing your ticket, you’ll be able to do it later through Manage Booking, as explained below.

Philippine Airlines Online Seat Booking

To make an online seat booking after you’ve booked your ticket directly through Philippine Airlines, you will need to visit the homepage, access your booking, and then book your seat. 

  1. Go to PhilippineAirlines.com 
  2. Click on Manage Booking 
  3. Retrieve your flight booking by entering your booking reference and last name 
  4. Click on the Select/Change Seat button 
  5. Choose a seat from the ones available 

How to select Economy Class seats on Philippine Airlines

If you’re travelling on an Economy Class ticket, you can select Choice Seats in advance for more comfort and convenience. The 3 types of Choice Seats available on Philippine Airlines are:

  1. Extra Legroom Seats
    • Located at the exit rows and bulkhead/cabin dividers.
    • Provide more space to stretch out and recline.
  2. Forward Seats 
    • Located in the front section of the Economy Class cabin.
      (Except exit-row and bulkhead seats)
    • Allow passengers to disembark faster and more easily.
  3. Advance Aisle Seats 
    • Aisle location. 
    • Offer greater convenience.

How to purchase Choice Seats on Philippine Airlines?


You can purchase a Choice Seat: 

  • At the time of booking
  • Later through Manage Booking
  • From a PAL Ticket Office
  • By calling a Reservations Hotline number
    (refer to the section titled Philippine Airlines Phone Booking Numbers)
  • From select travel agencies
  • When checking in
  • Physically at the airport

Choice Seats—Rates


How much do Choice Seats cost?

RouteExtra Legroom SeatsForward SeatsAdvance Aisle Seats 
USA/Canada/London USD 120USD 50USD 20
Australia/New Zealand /
Port Moresby/Middle East
USD 70USD 40USD 15
Regional flights incl. Guam/Between Taipei, OsakaUSD 50USD 20USD 10 
Hong Kong/ Jinjiang/Macau/
Guangzhou/Taipei/ Xiamen
USD 30USD 15USD 8
Within the Philippines * PHP 350 / USD 8PHP 250 / USD 7PHP 200 / USD 5

* Includes 12% VAT but USD rates apply if seats are purchased outside of the Philippines 

Can I change my seat after paying?


You can change an Extra Legroom or Forward Seat selection through a PAL Ticket Office or Reservations Hotline, or at the airport check-in counter. You will have to pay for your new Choice Seat—regardless of whether your seat choice is cheaper or costlier—and your previous payment will be forfeited. 

Is my Choice Seat guaranteed?


When you purchase a Choice Seat in advance, you are assured of your preferred seating. However, the seat may be reassigned due to safety, operational, or security reasons. Efforts will be made to ensure that the reassigned seat is of the same value, otherwise, the payment will be refunded to you. 

Can I refund my Choice Seat?


Choice Seats cannot be refunded. However, if your flight is canceled or changed and you cannot be assigned a comparable seat, you can apply for a refund through a PAL Ticket Office or the Reservations Hotline (refer to the section titled Philippine Airlines Phone Booking Numbers).

If I need to rebook, can I use my paid seat on my new flight?


You can only use a paid Forward Seat or Extra Legroom Seat on your new flight only if you change the flight or date—but not the route. You’ll have to reselect from the remaining available seats. If the same category or value is not available on your new flight, the money you paid for your Choice Seat will be forfeited. 

If I upgrade to Premium Economy or Business Class, can I get a refund on my Choice Seat payment?


Choice Seats are non-refundable. If you upgrade to a Premium Economy or Business Class seat, the payment you made for your previous Choice Seat will be forfeited.

I’m a senior passenger and require a wheelchair. Will I have to pay for my Choice Seat?


Choice Seats (Forward, Extra Legroom, and Aisle Seats) are reserved for paying passengers and passengers who require special assistance. In most cases, you will have to pay for your seat Choice Seat, unless you meet the following criteria, i.e., you:

  • Require an aisle chair to board the aircraft because you cannot transfer over fixed armrests. 
  • Are a passenger with highly limited or no mobility inside the cabin.
  • Are traveling with a service animal.
  • Are a passenger with an intellectual or developmental or disability.
  • Are blind or vision-impaired. 
  • Are deaf or hearing-impaired.
  • Have an immobilized or fused leg.

Note

To be seated in an exit-row seat, you must be:

  • At least 15 years old.
  • Fit and able-bodied. 
  • Willing and capable of assisting the cabin crew in an emergency.
  • Able to read and understand English. 
  • Willing to help in an emergency. 

How to Book a Choice Seat

You can book a Choice Seat:

  • When purchasing your ticket 
    • Online via PhilippineAirlines.com 
    • With the mobile app
    • Through a PAL ticket office
    • Through the Reservations Hotline
      (refer to the section titled Philippine Airlines Phone Booking Numbers)
    • From select travel agencies 
  • After you’ve purchased your ticket 
    • Online via the Manage Booking 
    • Via the mobile app
    • Through a PAL ticket office
    • Through the Reservations Hotline
      (refer to the section titled Philippine Airlines Phone Booking Numbers)
    • From select travel agencies 
  • During check-in 
    • Online via PhilippineAirlines.com 
    • With the mobile app 
    • At the airport counter 

Philippine Airlines Seat Reservation for Disabled Passengers

If you’re traveling with a disability, you must notify Philippine Airlines at least 48 hours before departure. However, you must notify: 

  • At least 5-7 days before departure if you have a medical condition and require wheelchair assistance, by submitting a Medical Information (MEDIF) form. 
  • At least 72 hours before departure if you require medical oxygen on an international flight.

For contact details and more information, refer to the section titled What to Do if You Require Special Assistance on Philippine Airlines.

Philippine Airlines Customer Support Numbers 

You can contact Philippine Airlines Customer Support at the phone numbers below.

  • U.S.A (toll-free) +1-800-I-FLY-PAL /+1-800-4-359-725  
  • Canada (toll-free) +1-800-I-FLY-PAL /+1-800-4-359-725  
  • Australia 1300 887 822/02 9249 9900
  • Manila +632-8855-8888
  • China 400-100-2752
  • Australia 1-300-887-822/02-9249-9900
  • New Zealand 649 969 7612
  • Bahrain +973-17 22 56 50/17 21 55 11
  • Germany +49-6031-737-630
  • India +91-22-66603877/22-66156273
  • Indonesia +62-21-30015757/21-30015758
  • Israel +972-7680-29029
  • Italy 199-201-701
  • Japan 81-3-5157-4362 (international calls)
    0570-783-483 (domestic calls)
  • Kuwait +965-222-70600
    Ext. 2203/2204/2205
  • Saudi Arabia +966-11-465-3995 Ext. 100/101/102
  • Singapore +65-63361611/63361540/63361675
  • South Korea +82-1544-1717/1544-1717
  • Spain +34-93-117-2722
  • Sri Lanka +94 11 2554327
  • Sweden +46-8-756-640
  • Switzerland +41-442-201-999
  • Thailand +662 633 5713/633 5714
  • United Arab Emirates (Dubai) +971-4 316 6632
  • United Arab Emirates (Abu Dhabi) +971-2 622 1884
  • Vietnam (84-28) 38272105/38272106
  • United Kingdom +44 808-164-9888
  • Japan 81-3-5157-4362 (international calls)
    0570-783-483 (within Japan)
  • Hong Kong (852) 2301-9300
  • Zimbabwe 0027 11 2898011

Philippine Airlines In-flight Entertainment (IFE) Services

Philippine Airlines’ in-flight entertainment system varies by aircraft and includes:

  • iPads on board 
    • Available for Business Class passengers on select flights. 
    • Includes movies, TV shows, music, and games. 
    • Details available with cabin crew. 
  • Movies
  • TV Programs
  • Radio Channels 
  • CD Library
  • Newspapers and Magazines
  • Games

Philippine Airlines’ Frequent Flyer Program—Mabuhay Miles

Known as Mabuhay Miles, Philippine Airlines’ frequent flyer program has 4 membership levels—Classic, Elite, Premier Elite, and Million Miler. After joining Mabuhay Miles, you can start accumulating points when booking flights on Philippine Airlines, partner airlines, and codeshare partners—as well as on non-flying purchases. 

Co-branded credit cards such as PNB-PAL Mabuhay Miles Mastercard make miles accrual easy with attractive welcome bonuses, rewards, and special discounts on select flights.

After you join Mabuhay Miles, you can:

  • Earn points and bonus miles whenever you fly on: 
    • Philippine Airlines
    • Codeshare flights
    • Partner airline flights
  • Earn points on non-flying purchases.
  • Enjoy special benefits on Philippine Airlines.
  • Purchase and gift miles 
  • Redeem your points for car rentals, hotel accommodations, cruises, and retail products.

Philippine Airlines Travel Destinations

Philippine Airlines flies to more than 98 cities in Asia, Europe, Oceania, and North America.

Popular Destinations 

United StatesNew York CityHonoluluSan FranciscoLos AngelesCanadaVancouverTorontoAustraliaSydneyPerthMelbourneBrisbaneGuamHagåtñaKaliboZamboangaPuerto PrincesaCambodiaPhnom PenhChinaShanghaiBeijingQuanzhouGuangzhouXiamenMacauMacauGreeceAthensHong KongHong KongIndonesiaJakartaDenpasarMalaysiaKuala LumpurNew ZealandAucklandPapua New GuineaPort MoresbyGeneral SantosDavaoClarkCebuJapanTokyoSapporoOsakaNagoyaFukuokaQatarDohaSaudi ArabiaDhahranDammamRiyadhSingaporeSingaporeSouth KoreaBusanTaiwanTaipeiUnited Emirates DubaiVietnamHo Chi Minh CityHanoi

Frequently Asked Questions on Philippine Airlines Booking

You can find your booking reference on Philippine Airlines by logging into the airline’s website as follows: 

  1. Go to PhilippineAirlines.com
  2. Click on Manage Booking 
  3. Input your booking reference and last name
  4. Click on the Proceed button 

Your flight booking reference number and other flight details will appear.

You can retrieve your flight booking on Philippine Airlines online through PhilippineAirlines.com. Select Manage Booking, enter your booking reference and last name, and click on the Proceed button. Your flight booking will appear.

You can make an online booking on Philippine Airlines through the website, PhilippineAirlines.com. Enter your trip requirements in the flight booking box on the homepage, and follow the onscreen prompts to complete your booking and pay. You will receive your e-ticket by email. 

You can check your booking status on Philippine Airlines as follows:

  1. Go to PhilippineAirlines.com
  2. Click on Manage Booking
  3. Enter your booking reference and last name
  4. Hit the Proceed button

Your flight details will appear, along with your booking status.

Booking class “T” generally refers to a discounted Economy Class ticket, whereas “J” refers to a full-price Business Class ticket. Some airline codes are universally used, while others are specific to each airline. 

You can make a domestic flight booking on Philippine Airlines by phone, online, or with the mobile app. You can make a phone booking by calling Philippine Airlines directly (+632-8742-8246) or your local travel agent in Philippines.

You can access Philippine Airlines manage your booking page by going to the homepage (PhilippineAIrlines.com), clicking on the Manage Booking tab, and entering your booking reference and last name. 

You can access all your flight bookings on Philippine Airlines through the Manage Booking tab on the airline’s homepage, PhilippineAirlines.com. To access your flight booking, enter your booking reference and last name and click on the Proceed button.

Yes, you do. Children between 16 days to 2 years of age can travel as lap infants by paying 10% of the accompanying adult’s fare.

If you’re traveling with a seat-occupying infant or child between 2 – 12 years of age, you will have to pay 75% of the accompanying adult’s fare on international flights, and the full fare on domestic flights (within the Philippines).

Philippine Airlines is a Skytrax-certified 4-Star Airline. It holds a 7-star rating in safety (the highest of its kind), which makes it an extremely safe airline. It is also the national carrier of the Philippines.

Recent awards won by the airline include the World’s Most Improved Airline (2019), Top 50 World’s Best Airlines, and Top 30 Best Cabin Cleanliness. 

Below is a snapshot of how consumers ranked Philippine Airlines in the recent past:

The Philippine Airlines Reservation number in the United States and Canada is +1-844-902-2949

If you booked your flight directly from Philippine Airlines, you will find your booking reference number on your e-ticket, on the confirmation mail you would have received after booking your ticket, or by logging into your PAL account (if you have one). 

If you booked your ticket from a third party, you will have to contact them directly if you can’t locate your booking reference on your e-ticket or confirmation mail. 

You can book a seat on Philippine Airlines at the time of purchasing your ticket (online, by phone, through the mobile app, ticket office, or travel agency), after booking, or when checking in for your flight. 

Yes, Philippine Airlines offers discounted fares for lap infants. Infants between 16 days to 2 years of age are entitled to a 90% discount on applicable the adult fare.

However, if you’re traveling with 2 infants, only 1 infant is allowed to sit on your lap. 

Philippine Airlines offers a 75% discount (on the accompanying adult’s fare) to children between 2 – 12 years of age. The fare applies to international flights only. No discount is available to children between 2 – 12 years of age on domestic flights within the Philippines.

If you’re looking for Philippine Airlines promo flights to book cheap flight tickets, you should:

Check out the available offers on Philippine Airlines’ promo flights page

Philippine Airlines’ reservation number in the USA is +1-844-902-2949. This number is toll-free within the USA and open 24/7.

Philippine Airlines’ Hong Kong Booking number is (852) 2301-9300.

You can book a special dietary meal on international flights at least 48 hours before departure as follows: 

  • Online 
  • By phone
    (USA/Canada—+1-844-902-2949/1-800-I-FLY-PAL/1-800-435-9725)
  • Through a PAL Ticket Office

Check out the Special Meals page for more information.

You can make a seat reservation online through Philippine Airlines’ official website, through the mobile app, by phone, through a Philippine Airlines Ticket Office, or through a travel agency. 

Yes, Philippine Airlines offers a 20% discount to active Filipino military personnel on Economy Class fares, such as Basic, Supersaver, Saver, and Value. The discounted fares can be purchased only from a PAL Ticket Office and are subject to certain rules and restrictions.

To make a group booking, there must be at least 10 adult and child passengers. Child passengers must be accompanied by an adult passenger, and each infant passenger must be accompanied by one adult passenger. To submit an online request, visit the Group Booking page.

You can view Philippine Airlines’ promo fares for online booking by visiting this page on their website. 

You can find your Philippine Airlines’ booking reference number on your e-ticket and the confirmation mail you would have received after purchasing your ticket. You can also find it by accessing your Philippine Airlines’ account (if you have one).

Booking class B tickets on Philippine Airlines are Economy Value tickets both on domestic flights within the Philippines and international flights. On domestic flights, they earn 50% Miles, and on international flights they earn 75% Miles.

The Philippine Airlines booking number in USA and Canada is +1-844-902-2949. The phone lines are toll-free in both countries and are open 24/7.

You can know your Philippine Airlines flight booking schedule by accessing your flights through the Manage Booking tab on the homepage, PhilippineAirlines.com. However, if you want to know the flight status of a flight, go to the homepage, click on the Flight Status tab, and enter the flight details of the flight you want to know the status of.  

The booking class codes on the different types of tickets on Philippine Airlines are as follows: 

  • Economy Class Fares 
    • Economy Basic/ Supersaver O / U
    • Economy Saver T / E
    • Economy Value K / X / B / V
    • Economy Classic Q / H / M
    • Economy Flex L / S / Y
    • Economy Plus N / W
  • Business Class Fares
    • Business Promo Z
    • Business Classic I / D
    • Business Flex C / J

The booking reference or the Passenger Name Record (PNR), also known as the Record Locator, is a unique alpha-numeric code that keeps track of the status of a passenger’s reservation. It is issued to a passenger and can be used to provide detailed flight information and serve as a verifiable proof of payment made by a passenger. 

You can book a flight on Philippine Airlines by phone, online through the PAL’s website or mobile app, through a ticket center or authorized travel agent. 

You can book connecting flights on Philippine Airlines by phone (+1-844-902-2949 or your local office) or online at the time of booking your ticket by choosing the Stopover/Multi-city optionif you’re booking all your flights through Philippine Airlines. If you’re booking yourself on different airlines, call +1-844-902-2949 and get yourself booked on any connecting airline you wish. 

You can check the status of your flight booking on Philippine Airlines on phone (+1-844-902-2949) or online through Manage Booking. 

Refer to the section titled Philippine Airlines Phone Booking Numbers to contact a PAL office in your country. 

You can make an online booking on PhilippineAirlines.com by going to the homepage (PhilippineAirlines.com) and entering your trip requirements in the flight booking box that appears on the homepage. Follow the on-screen prompts to complete booking and pay, after which you will receive your e-ticket on the email address provided by you.

You can make an international flight booking on Philippine Airlines through the airline’s website, your travel agent, or the Philippine Airlines’ Booking office in your country.

You can make a website booking on Philippine Airlines through the airline’s official website, PhilippineAirlines.com. Go to the homepage, input your trip requirements in the boxes, and follow the on-page prompts to complete your website booking, and pay. You will receive your ticket immediately after your payment is accepted. 

Yes, you can book your ticket online through www.PhilippineAirlines.com from anywhere in the world. 

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