Garuda Indonesia Airlines Reservations


Garuda Indonesia (GA) is Indonesia’s flag carrier, headquartered at Soekarno–Hatta International Airport. Its majority shareholding lies with the government of Indonesia (50.3%). Indonesia’s second-largest airline carrier (after Lion Air) operates out of main hubs at Jakarta–Soekarno-Hatta, Medan, Makassar, and Denpasar/Bali, and secondary hubs at Balikpapan and Surabaya.

Garuda Indonesia has a fleet size of 142 aircraft, at an average age of 6.62 years. A Garuda Indonesia reservation can take you to 90 destinations across Europe, Asia, and Australia

Garuda Indonesia offers 3 travel classes—First Class, Business Class, and Economy Class

In the 1990s, the airline was at its peak and operated across the world, including the United States, Europe, Australia, Egypt, and South Africa. But due to financial problems in the late 1990s and early 2000s (1996 – 2004), its market share shrunk dramatically. Thereafter, the airline successfully modernized itself with its Quantum Leap initiative by focusing majorly on international markets. This led to it earning several awards, such as The Most Improved Airline, the World’s Best Cabin Crew, and 5-Star Airline by Skytrax.

Garuda Indonesia Reservation Options 

You can make a Garuda Indonesia reservation:

  1. By phone 
  2. Online through Garuda-Indonesia.com
  3. With the mobile app, Fly Garuda
  4. At a Garuda ticket counter
  5. Through a Garuda travel agent 

How to Make a Garuda Indonesia Reservation Online

To make a Garuda Indonesia flight reservation online:

  1. Go to Garuda-Indonesia.com
  2. Enter your trip requirements 
  3. Click on the Search flight button
  4. Select a flight 
  5. Follow the prompts to complete your booking
  6. Pay 

You will receive your e-ticket at the e-mail address you entered while booking your ticket.

Special Assistance

  • Passengers who suffer from an actively contagious and communicable disease.
  • Passengers whose behavioral (incl. medical illness) or physical condition may be a hazard or may cause discomfort to other passengers.
  • Passengers who may pose a risk to punctuality or safety of the flight, incl. the possibility of an unscheduled landing or diversion of the flight.
  • Passengers who are incapable of caring for themselves are require special assistance. 
  • Passengers who have a medical condition that may be adversely impacted by the flight environment.

Note 

  • MEDIF charges are IDR 390.000,00 for domestic and international flights, subject to the prevailing exchange rate.
  • The following passengers do not require a MEDIF:
  • Passengers with disabilities.
  • Elderly passengers who may require the use of a wheelchair.
  • Passengers recovering from a stroke and travelling after at least 3 months.
  • Pregnant mothers travelling within 32 weeks of pregnancy.
  • Passengers with minor injuries or fractures. 
  • If you’re not sure whether you require to obtain a MEDIF, contact a physician at Garuda Sentra Medika (GSM) at least 48 hours before your flight:
    • By phone +62 21 – 424 1000 ext. 6136 (office hours)
      +62 21 – 2560 1565 (outside of office hours and on holidays/weekends) 
    • E-mail:  travelclinic.gsm@garuda-indonesia.com


Medical Equipment

If you’re travelling with electrical or electronic medical equipment on board:

  • You must inform the airline at the time of booking. 
  • You must obtain medical clearance from a Garuda Sentra Medika (GSM) doctor containing your health statement (mainly to ensure that the medical equipment does not interfere with the aircraft’s communication or navigation system). 
  • You must know how to operate your medical system unaided. 

Below are a few important points to remember if you’re travelling with the following medical equipment: 

  • Aeromedical Oxygen Bottles 
    • Provided by Garuda Indonesia upon request for a fee.
      • An oxygen bottle will incur a fee of IDR 2,535,000 on domestic flights and IDR 3.380.000,00 on international flights from Indonesia and USD 260 on international flights to Indonesia.
    • Oxygen bottle guarantee is IDR 10.000.000,00 on domestic flights and IDR 15.000.000,00 on international flights from Indonesia and USD 1,000 on international flights to Indonesia.
    • Must reserve at least 48 hours before departure. 
  • Portable Hearing Aids

Check the monitors at the airport that display flight information for passengers. Most gate areas also have electronic displays indicating flight information. 

  • Deaf or hearing-impaired passengers requiring special assistance must inform the airline at the time of booking. 
  • Also, inform the airline’s check-in staff to ensure you receive special assistance if your flight is delayed or if your departure gate changes after you check in.
  • Heart Pacemakers
    • No advance approval is required. 
    • The device must be self-powered for at least 150% of the flight duration, as inflight power may not be available. 
  • CPAP Machines

CPAP devices can be carried on board and used during the flight, subject to the following conditions:

  • The CPAP machine must not interfere with the aircraft’s electrical, communication, or navigation equipment.
  • Smoking/open flames are not permitted within 10 feet/3 meters of a seat row where a passenger is using a CPAP machine. 
  • During surface movement, taxiing, take-off, and landing, the CPAP machine must:
    • Be stowed under your front seat or in an approved location, as long as it does not block the aisle or entry into the row, or 
    • Used on a seat so that it does not restrict access to, or use of, any required regular/emergency exit or aisle(s) 
  • Passengers using CPAP machines must not occupy an exit row seat. 
  • Travel clearance can be obtained from Garuda Sentra Medika (GSM) Travel Clinic at the time of booking and/or at least 48 hours before departure and the Statement Letter of Release from the check-in counter on the day of travel. 
  • Passengers travelling with CPAP machines can contact the GSM Indonesia Medical Clinic:
    • By phone: (+62)21 – 424 1000 ext. 6136 (working hours) and
      (+62)21 – 2560 1565 (outside of working hours/weekends)
    • By e-mail:  travelclinic.gsm@garuda-indonesia.com
  • Approved Portable Oxygen Concentrators (POCs)

Passengers traveling with POCs must obtain approval from Garuda Sentra Medika in the form of a MEDIF and Statement Letter of Release before checking in. 

  • To obtain approval, the passenger’s medical record must be submitted to GSM for examination. 
  • The POC must be approved by the airline.
  • The POC must fit under the passenger’s front seat. 
  • Self-powered POCs with gel/dry batteries must be able to provide power for at least 150% of the flight duration. 
  • Wheelchairs and Mobility Devices

Garuda Indonesia provides wheelchairs and mobility aids to passengers upon request. Wheelchairs are normally available for use from the check-in counter to the boarding gate and onward to the aircraft cabin. 

  • Passengers requiring mobility assistance are allowed to bring manual or electric wheelchairs and mobility aids such as canes, walkers, crutches, etc.
  • Wheelchairs and mobility aids (up to 1 only) can be carried free of charge, regardless of whether it’s electric or manual.
  • If you bring more than 1 wheelchair, it will be included in your free baggage allowance. If it exceeds your free baggage allowance, excess baggage charges will apply. 
  • You will not be allowed to bring your wheelchair or mobility aid inside the aircraft cabin due to space limitations. 
  • Your wheelchair or mobility aid will be stowed in the baggage/hold compartment and treated as fragile baggage.
  • Electric wheelchairs, assistive devices, and mobility aids powered by lithium batteries will be accepted onboard as checked baggage only. 
    • You must inform the Reservations Department at least 48 hours before your flight’s departure—as well as the check-in staff at the airport.
    • The lithium battery power must not exceed 300Wh. For devices operating on 2 batteries, the power rating per lithium battery must not exceed 160Wh.
    • You can carry up to 1 spare lithium battery of up to 300Wh or 2 spare batteries of up to 16Wh in the aircraft cabin. Spare batteries cannot be checked in as checked baggage. 
    • Non-removable battery/batteries used on wheelchairs, assistive devices, and mobility aids must be protected from short circuits by insulating the (exposed) terminals with tape. 
      • The battery/batteries must be attached securely to the device. 
      • The electrical circuits of the battery/batteries must be inhibited for preventing accidental activation.
    • Removable battery/batteries used on wheelchairs, assistive devices, and mobility aids must be: 
      • Protected from short circuits by insulating the (exposed) terminals with tape.
      • Carried in the passenger cabin.

How to Check Your Garuda Indonesia Flight Status 

You can check your Garuda Indonesia flight status by phone (call the GA airport office in your city) or online via Garuda-Indonesia.com.

To check your Garuda Indonesia flight status online:

  1. Go to Garuda-Indonesia.Flight-Status.Info
    The following page will appear on your screen:
To search by CitiesTo search by Flight number
(appears by default)
Click on the Cities option Enter/select the: From (Departure) and To (Arrival) airports Date Click on the Check Status buttonEnter your Flight number Click on the Check Status option
  1. Your flight status will appear

Garuda Indonesia Manage Booking


How to use Garuda Indonesia’s Manage Booking option

The Garuda Indonesia Manage Booking option is useful online functionality that allows you to make changes to your flight online by yourself—without having to ask the airline. However, this feature is available only for domestic flights and tickets purchased online from the airline’s website or mobile app. 

You can use the Manage Booking option to:

  • Check your flight booking information.
  • Add or change services such as: 
    • Seat Selection
    • Special Meal Request
    • Prepaid Excess Baggage
  • Change your contact information.
  • Make changes to your flight(s) 

To make changes to your flight booking online: 

  1. Go to Garuda-Indonesia.com
  2. Click on My Trip
  3. Enter your booking code and last name to access your flight booking
  4. Click on the Check button 

You will be taken to the Booking Confirmation page

  1. Follow the on-screen prompts to:
    1. Check your flight booking information.
    2. Select/change your seat
    3. Select/change a special meal request
    4. Purchase excess baggage
    5. Change your contact information
  2. To change your flight schedule, follow the steps below: 
    1. Click on Modify flights
  1. Tap on the flight you want to change
  2. Select your desired flight and click on Continue
    Note. You can also search for flights based on fares and schedules. The fees to be paid will appear on the right side of the page. For price differences and penalties, refer to the conditions of the sub-class ticket.
  3. Check the payable amount and your current itinerary. 
  4. To finish, click on Continue.
  5. Click on the box to agree to the airline’s Terms and Conditions and then click on Continue.
  6. Enter the payment details and pay.
  7. After your payment is confirmed, your new itinerary will appear.

Garuda Indonesia Reservation Numbers 

Garuda Indonesia’s reservation numbers across different countries are as follows:

  • Australia (Melbourne) (61-3) 8663 0222 
  • United States 1-866-399-0587 (toll-free from the U.S.)
  • Canada 1-866-399-0587 (toll-free from Canada)
  • China (Beijing) (86-10) 8525 3339
  • India (Bangalore) (91) 80-30500008
  • Indonesia 0804 1 080808
  • Japan (Tokyo) (81-3) 32406161
  • South Korea (Seoul) (82-2) 7732092
  • Netherlands (Amsterdam) 31 (0) 20-5502600
  • New Zealand (Auckland) (64-9) 3661855
  • Philippines (Manila) (63-2) 8400-5978 / (63) 917-865 6191
  • Saudi Arabia (Riyadh) 920006881
  • Singapore (65) 6250 2888 / (65) 6542 3085
  • Thailand (Bangkok) (66-2) 2856470
  • United Kingdom (London) +44 (0) 203 770 9661
  • Vietnam (Hanoi) (84-24) 39347239
  • Nepal (Kathmandu) (00977) 1 – 4433260
  • Sri Lanka (Colombo) +9411 2168291

Other Important Contact Information 

Service AreaEmail Address
General Servicescustomer@garuda-indonesia.com
Baggage Servicesbaggage@garuda-indonesia.com
Enquiry, Reservations, and Ticketinge-booking@garuda-indonesia.com
Garuda Miles garudamiles@garuda-indonesia.comWhatsApp +62 813-9845-4480
Social MediaTwitter @GarudaCaresFacebook Garuda IndonesiaInstagram Garuda.Indonesia

Garuda Indonesia Travel Classes

Garuda Indonesia offers 3 travel classes:

  1. First Class
  2. Business Class
  3. Economy Class

First Class 

Major amenities (such as on Boeing 777-300ERs) include:

  • 8 private suites with a 1-2-1 configuration.
  • Each suite is equipped with a sliding door for privacy, plus:
    • An ergonomic seat with 82in pitch and 22in width that converts to a 180° full-flat bed (with mattress, pillows, duvet, and an ottoman).
    • A concealed table for dining.
    • A touchscreen seat control unit.
    • Adjustable dividers for middle suites.
    • 23.5in touch screen LCD for personal entertainment
      (incl. remote control and noise-cancelling headphones).
    • Personal storage and wardrobe.
    • Personal reading light.

 Long-haul flight amenities include: 

  • Slippers and loungewear. 
  • Amenity kits.
  • Exclusive stationery.
  • Complimentary in-flight entertainment
    (movies, music, games, magazines, newspapers, and in-flight connectivity).
  • Freshly prepared Indonesian and international cuisines.
  • Branded toiletries.
  • Mood lighting.

Business Class

Major amenities (such as on Boeing 777-300ERs) include: 

  • 38 staggered seats with direct aisle access
  • A 21.2in wide seat with 43in pitch that reclines into a flat-bed
  • Ottoman and personal storage 
  • USB and power outlet
  • 15in touchscreen LCD with eX2 Panasonic inflight entertainment system
  • Hypoallergenic pillow and furtex duvet
  • Award-winning (2013) L’occitane amenity kit (select flights)
  • The world’s favorite menus prepared by chefs from 5-star establishments

Economy Class

Major amenities include:

  • Spacious and reclining seats
  • Footrest (Boeing 777-300ERs)
  • USB and power outlet on all seats (Boeing 777-300ERs)
  • In-flight entertainment service 
  • Enjoy Indonesian, Western and Asian menus (subject to route) 
  • Hot and cold drinks

Garuda Indonesia In-flight Entertainment 

  • Movies
    • Action
    • Drama
    • Comedies
  • On-demand audio/video
  • Music 
  • Live TV
    • Sport 24
    • BBC World News
    • NHK Premium 
    • CNN International 
  • Games
    • 8 Ball Pool Classic
    • Eye 2 Eye
    • Letter Mix
    • Sudoku Classic
    • Solitaire Classic
    • Bowling Arcade
    • Hue Drops
    • Farm Chase
    • Pic Fix
    • Chess Classic
  • Inflight Magazine

Garuda Indonesia Loyalty Program—GarudaMiles

Garuda Indonesia’s loyalty program is called GarudaMiles. You can accumulate miles whenever you fly on Garuda or its partner airlines, and redeem the miles for Award Tickets to your choice of destination or upgrade to a higher cabin class. GarudaMiles are transferable, which means you can transfer them to anyone you like. 

Membership Tiers

Membership tiers include:

  • Blue (upon enrollment) 
  • Silver (after 10,000 miles)
  • Gold (after 20,000 miles)
  • Platinum (after 30,000 miles)

Some of the benefits you will enjoy as a GarudaMiles member include: 

  • Special check-in counters at the airport
  • Extra baggage allowance 
  • Priority baggage handling
  • Priority waitlist on reservations
  • Access to Garuda Indonesia airport lounges
  • Special offers from Garuda Indonesia partners worldwide

Garuda Indonesia Flight Destinations 

Garuda Indonesia flies to 69 local and 22 international destinations.

Domestic International 
Sumatra Banda Aceh Batam Beng kulu Jambi Medan Gunung Sitoli Padang Palembang Pangkal Pinang Pekanbaru Sibolga Tanjung Karang Silangit Tanjung Pandan Tanjung Pinang
Java Bandung Ban yuwangi Jakarta Malang Semarang Solo Surabaya Yogyakarta
Bali and Nusa Tenggara Bali Bima Kupang Labuan Bajo Lombok Sumbawa
Kalimantan Balikpapan Banjarmasin BerauPalangkaraya Pontianak Samar inda Tarakan
Sulawesi, Ambon, and Maluku Ambon Gorontalo Kendari Makassar Mamuju ManadoPalu Ternate
Papua Biak Jayapura Merauke Manokwari Nabire Timika Sorong
Australia Sydney Perth Melbourne
China, Hong Kong, Japan, Korea Tokyo (Narita)Tokyo (Haneda) Shanghai Seoul Osaka Hong Kong Guangz houBeijing
Europe Amsterdam
Middle East Medina Jeddah
South East Asia Singapore Kuala Lumpur Bangkok

Frequently Asked Questions on Garuda Indonesia Reservations

An extra legroom seat is located in the Economy Class cabin of a Garuda Indonesia aircraft. It has more leg space compared to other seats in the Economy Class compartment.

Extra legroom seats are located in the emergency exit and first row of the Economy Class compartment.

BidUpgrade is a partnership between Garuda Indonesia and BidUpgrade that provides passengers with an opportunity to bid for an upgrade to a higher cabin class seat. BidUpgrade is not available on codeshare flights with other airlines, flights from/to Japan (Tokyo and Osaka), and flights from/to Jeddah.

Passengers travelling on a confirmed ticket on Garuda Indonesia (starting with 126) are eligible to participate in BidUpgrade, with the exception of passengers:

  1. Holding Economy Class tickets with booking classes G (group), H, S, L, and X.
  2. Holding Business Class tickets with booking classes I and O.
  3. Holding free tickets.
  4. Travelling with an infant.

Garuda Indonesia will send an invitation email to all eligible passengers for BidUpgrade and ask them to make an offer. The invitation mail will be sent:

  1. No less than 7 days before departure from the first sector for an international flight.
  2. No less than 4 days before departure from the first sector of a domestic flight.

If you don’t receive an invitation mail, you can check your eligibility online by providing your last name and booking reference at Garuda-Indonesia.com/BidUpgrade.

BidUpgrades are available only on flights that have a First Class and/or Business Class compartment.

The BidUpgrade program allows you to upgrade only to the next higher cabin, which for Economy Class is Business Class. Only Business Class ticket holders can upgrade to First Class.

  1. On domestic flights, seat requests cost:
    • IDR 150,000 for Economy Booking Classes Q, T, and V with a 3-hour flight duration.
    • IDR 250,000 for Economy Booking Classes Q, T, and V with a 3-plus hour flight duration. 
    • IDR 250,000 for Economy Booking Classes H, S, L, and X with a 3-hour flight duration.
    • IDR 350,000 for Economy Booking Classes H, S, L, and X with a 3-plus-hour flight duration.
  2. International flights have the following 2 rates:
    • International flights departing from Indonesia:
      • IDR 300,000 for Economy Booking Classes Q, T, and V with a 3-hour flight duration.
      • IDR 600,000 for Economy Booking Classes Q, T, and V with a 3-plus-hour flight duration.
      • IDR 600,000 for Economy Booking Classes H, S, L, and X with a 3-hour flight duration.
      • IDR 900,000 for Economy Booking Classes H, S, L, and X with a 3-plus-hour flight duration.
    • International flights to Indonesia or within a country outside of Indonesia:
      • USD 20 for Economy Booking Classes Q, T, and V with a 3-hour flight duration.
      • USD 40 for Economy Booking Classes Q, T, and V with a 3-plus-hour flight duration.
      • USD 40 for Economy Booking Classes H, S, L, and X with a 3-hour flight duration.
      • USD 60 for Economy Booking Classes H, S, L, and X with a 3-plus-hour flight duration.

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