Air France (AF) is the flag carrier of France and subsidiary of one of the world’s largest airline groups, Air France-KLM Group. It is based out of Tremblay-en-France, with a main hub at Charles de Gaulle Airport (Paris) and smaller hubs in Lyon, Orly, and Nice.
Air France has a fleet size of more than 262 aircraft. An Air France booking can take you to 211-plus destinations in 93 countries across the Americas, Europe, Asia, Oceania, and Africa.
Air France offers a mix of 3 or 4 cabin configurations—La Première (First Class), Business Class, Premium Economy Class, and Economy Class.
Air France has been certified by Skytrax as a 4-Star Airline. Its subsidiaries include Air France Hop and Transavia France.
Air France Booking Options
You can make your Air France booking:
By phone
Online through AirFrance.com
With Air France’s mobile app (Android or iOS)
At an Air France ticket office near you
Through an Air France travel agent
Air France Flight Booking by Phone
To make an Air France flight booking by phone, call .
This toll-free (within the U.S. and Canada) is open 24/7 and offers discounted bookings all the year round.
Air France Online Booking Process
To make an online booking on Air France:
Go to AirFrance.com
Select your country if you’re visiting for the first time
Enter your trip requirements in the flight booking box
Click on the Search flights button
Select your flight (and extra options, if required)
Follow the prompts to:
Enter the passenger details
Choose your extra options (if required)
Select your payment method
Enter the necessary details
Confirm your flight booking
Pay
You will receive your electronic ticket by email after you pay.
Air France Booking with the Mobile App
You can also make an Air France flight booking with your smartphone. Just download the app, open a free account, and start using the app. The app is currently available in 10 languages: English, French, Spanish, Italian, German, Japanese, Korean, Chinese (simplified), Russian, and Portuguese.
You can also make an Air France flight booking:
Via the official Android or iOS app
At an Air France ticket office near you
Through your travel advisor
Traveling with Special Travel Requirements
Book special assistance at least 48 hours before departure
You can request special assistance at the airport, while boarding or deplaning, or during the flight. Passengers who can avail of special assistance include:
Passengers with a motor-based disability
Passengers with sensory impairment
Passengers requiring visual assistance
Passengers requiring hearing assistance
Passengers with mental disability
Passengers with respiratory difficulties
Passengers requiring a service/guide dog
Passengers with other problems
What to Do if You Require Special Assistance on Air France
If you need any special assistance at the airport, on your flight or after, you must request it at least 48 hours before departure:
Via Saphir, a special service to serve people with special needs
Online via AirFrance.com
Through your travel agency
After you book an assistance service online (open 24/7), a Saphir agent will contact you to help finalize your trip.
Saphir Contact Numbers
USA +1 800 210 6508 mail.servicedeskus@airfrance.fr
Austria (43) 1 502 222 400 mail.saphir.de@websupportairfrance.com
How to Request Special Assistance on Air France
If you didn’t make any arrangements at the time of booking, you must inform a local Saphir office in your city/area at least 48 hours before departure. For contact details, refer to the section titled What to Do if You Require Special Assistance on Air France.
Tips for Passengers Requiring Special Assistance on Air France
You can book most assistance online when purchasing your ticket, after which a Saphir agent will contact you to finalize your trip (as additional information is usually required).
General Tips
Passengers with the following disabilities and mobility-related problems may be required to travel with a travel companion for safety reasons:
Passengers with severe mental disabilities that prevent them from understanding and applying safety instructions.
Blind and deaf passengers who are unable to communicate with the crew.
Passengers with a motor-based disability that could prevent them from evacuating.
Most paraplegics.
Passengers must reach the airport at least 2 hours before departure so that they can receive the assistance they need.
Passengers with reduced mobility are entitled to the following extra baggage allowance at no additional charge:
2 personal mobility devices, including but not limited to an electric scooter, personal transporter, and wheelchair.
An extra bag not exceeding 50lb/23kg for carrying medical equipment.
1 additional carry-on handbag not exceeding 26lb/12kg in weight and 55 x 35 x 25cm (21.7 x 13.8 x 9.8in) in size.
Passengers with reduced mobility will receive priority boarding and taxi transfer privileges for connecting flights by approaching the Air France transfer counter.
Specific Tips
Passengers requiring mobility assistance
If you require wheelchair assistance at the airport:
Inform Air France/Saphir at least 48 hours before departure (if you didn’t at the time of booking).
If you’re traveling with your own wheelchair:
You can check in 2 mobility equipment per passenger free of charge.
Mobility equipment includes but is not limited to wheelchairs, electric wheelchairs, electric scooters, personal transporters (if required by the passenger).
Manual folding wheelchairs with the following dimensions are permitted in the cabin and will be placed as close to you as possible:
Depth: 27cm/11
Width: 94cm/37in
Length: 90cm/35in
Wheel diameter: 65cm/26in
Cumulative wheel thickness: 15cm/6in (one on top of the other).
Electric wheelchairs must be checked in and will be returned only at baggage delivery.
Only 2 types of batteries are permitted, subject to being packed suitably: (i) Invertible or dry-cell batteries incl. lithium batteries may remain connected to the wheelchair or mobility device if properly affixed. If the terminals are inside a cell case and/or isolated so that they prevent any chances of short-circuiting, they need not be disconnected; plus, the motor must be disengaged. (ii) non-invertible or wet-cell batteries may be refused if proper information is not provided in advance, as these cells compromise the safety of the aircraft.
Onboard wheelchairs can carry a maximum weight of 220lb/100kg and are 35cm/165in wide (between armrests). If your body weight, mass, or disability prevents you from using an onboard wheelchair, you must inform Air France at the time of booking.
Passengers requiring vision assistance
Inform Saphir/Air France at least 48 hours before departure (if you didn’t at the time of booking), or online.
Inform the ticket counter agent that you need help to reach the gate or check in.
After boarding the aircraft, passengers will receive seating assistance and be familiarized with the aircraft surroundings, such as doors, emergency exits, restrooms, placement of buttons, etc.
The flight crew will provide safety briefings (on request) and any necessary assistance required during the flight—such as escorting the passenger to and from the restroom (but not inside), explaining the placement of meal items on the plate, etc.
Safety videos and entertainment videos on long-haul flights will contain high-contrast subtitles in English and French, and onboard programs will include an audiobook.
Passengers requiring hearing assistance
Must inform Saphir/Air France at least 48 hours before departure (if you didn’t at the time of booking), or online.
Magnetic hearing loops are available in select airports (check-in counters, points of sales, etc.) to facilitate communication.
Some cabin crew members can communicate in sign language (French, LSF).
Non-English inflight entertainment programs on long-haul flights are subtitled in English.
The flight crew will provide safety briefings and necessary assistance during the flight.
Passengers with mental disability
Must be capable of understanding and implementing security measures.
Must notify at least 48 hours in advance.
Entitled to receive assistance to move through the airport, check themselves in and their baggage, board the aircraft and get seated, exit the aircraft, retrieve their baggage, and leave the airport.
Passengers with respiratory difficulties
Passengers can book therapeutic oxygen services on board for a fee (select flights).
Must notify at least 48 hours in advance.
Passengers requiring more than 2.8 liters of oxygen per minute must provide a medical certificate.
Must travel with approved respiratory devices.
Only passengers traveling on long-haul flights on La Premiere, Business, and Premium Economy Class can plug their respiratory devices on board, provided the total wattage requirement does not exceed 75W.
Must carry batteries to maintain supply when the power outlets are disabled, such as during takeoff and landing.
Personal oxygen tanks
Personal oxygen tanks can be transported, subject to the following restrictions:
Can be transported but not used during the flight
The height is not more than 65cm/26in
The weight does not exceed 11lb/5kg
Must have a safety system to prevent leakage
Must notify at least 48 hours in advance.
Passengers requiring a guide dog
Allowed to travel free of charge in the cabin.
Must notify at least 48 hours in advance.
For details, refer to the section titled Service Dogs: Guide Dogs, Assistance Dogs and Emotional Support/Psychiatric Service Dogs.
Passengers requiring an assistance dog other than a guide dog
Allowed to travel free of charge in the cabin.
Must notify at least 48 hours in advance.
For details, refer to the section titled Service Dogs: Guide Dogs, Assistance Dogs and Emotional Support/Psychiatric Service Dogs.
Passengers requiring an emotional support dog
Allowed to travel free of charge in the cabin (after visual inspection at the airport) on:
Direct and connecting Air France flights to/from the U.S.
Must meet the same requirements as assistance dogs.
Must notify at least 48 hours in advance.
For details, refer to the section titled Service Dogs: Guide Dogs, Assistance Dogs and Emotional Support/Psychiatric Service Dogs.
Passengers requiring medical clearance
Required by passengers needing special services such as:
A stretcher or incubator.
Oxygen therapy with rates exceeding 2.8 liters/minute.
Any extraordinary medical assistance.
A contagious disease.
Must complete and submit the following forms at least 48 hours before departure:
Form A to be filled out by you with assistance from Saphir or your travel agent.
Form B to be filled out by your primary care physician.
Passengers with other disabilities or issues
Must notify at least 48 hours in advance.
How to Check Your Air France Flight Status
To check your Air France flight status online:
Go to AirFrance.com
Click on the Information tab on top
Then click on the Arrivals – departures: flight status link (appearing under Flight & Airport Info)
To check flight status by Departure and arrival city(opens by default)
To check flight status by Flight number
Enter the following:Departing from (city)Arriving at (city)Departure date Click on the Search flight button
Select the Flight number optionEnter your:Flight number Departure date Click on the Search flight button
The flight status will appear. You can use this option to search the flight status for the last 180 days and the next 365 days.
4 Money-Saving Tips on Air France Flight Bookings
Check for special offers before booking your ticket.
Join Flying Blue to earn extra miles on your daily purchases.
Get 20k bonus miles for spending USD 1k or more on an Amex Card. (Note. This is only available for flights originating in the US on/before September 30, 2021, booked directly with Air France).
Call to ask for a special discount.
Air France Senior Discounts
Air France normally does not offer discounts to senior citizens. If you’re looking for a senior discount, call and ask for a low-cost flight ticket.
Air France Group Bookings
You can make a group booking on Air France online or by phone. To qualify for an online group booking, you must have at least 10 passengers on your booking. To make a group booking by phone, call . You can get a low-cost flight ticket at this number even if your group has fewer than 10 passengers.
Air France Manage Booking: How to Review or Modify Flight Bookings
My Bookingsis a useful online self-service feature through which you can:
View your trip details
Your flight and ticket number
Departure and arrival times
Check-in deadline
Your baggage allowance (by weight and number of baggage items permitted)
Ticket modification conditions
Purchase A la Carte services
Purchase Seat Plus for more legroom
Purchase additional baggage
Confirm and pay for your booking (if you selected the Time to Think option)
Add or modify:
Your BlueBiz or Flying Blue number
Your contact details
Your passport or visa number
Your destination address, etc.
Your meal choice
Change your flight’s date, time, travel class, etc.
Cancel your flight
Select your seat
To manage your trip online:
Go to AirFrance.com
Choose your local area if you’re visiting for the first time
Click on the My Bookings tab on top The Your Booking page will open
To retrieve your flight booking:
Enter your booking reference (e.g., ACQ176) and last name
Click on the Search button
Select your booking and follow the prompts to:
View all your trip details
Purchase A la Carte services
Seat Plus for more legroom
Additional baggage
Confirm and pay for your booking (if you selected the Time to Think option)
Add or modify:
Your BlueBiz or Flying Blue number
Your contact details
Your passport or visa number
Your destination address, etc.
Your meal choice
Change your flight’s date, time, travel class, etc.
Cancel your flight
Select your seat
You can also log in to your Air France account (if you have one) through your Flying Blue number or e-mail address and password, and then manage your bookings as explained above.
Air France Customer Service Contact Details
You can contact Air France Customer Support in the United States as follows:
Flight Reservations (24/7, US toll-free)
Baggage Service +1-800-237-2747 (7 days, 8am – 11pm ET)
Flying Blue +1-800-375-8723 From abroad +1-519-772-3570
A view of Air France’s Premium Economy Class seats
Major features
Access to priority check-in counters
Paid lounge access
At-your-convenience boarding
Faster exit
Priority checked baggage delivery
Privacy divider on both sides of the cabin (select aircraft)
40% more space than Economy Class seats
Fixed recline
Wide personal touchscreen
Noise-reducing headset
Adjustable, personal reading lamp
PC outlet and USB port (most flights)
Comfort kit, a fleece blanket, and a feather pillow (long-haul flights)
Gourmet menu
Free wines and champagnes by Paolo Basso
Economy Class
Air France offers 3 types of Economy Class seats:
For Intercontinental, Indian Ocean, and Caribbean flights
For flights within Europe, Israel, and Northern Africa
For flights departing from French regions within France
Major features on Intercontinental, Indian Ocean, and Caribbean flights include:
Seat pitch: 31 – 32in
Seat width: 17 – 18in
Adjustable headrest
Fully retractable armrest (most flights)
Electrical outlets in your row
USB port under your screen
HD touchscreen
Air France Seat Choices
Air France offers the following seat choices:
La Première (First Class) seats
Business Class seats
Premium Economy Class seats
Economy Class seats
Extra Legroom seats
Available on all flights
Located at emergency exit rows or rows with additional space
Duo seats
Available on long-haul flights
Located in a row of 2 seats
Front section seats
Available on long-haul flights
Be among the first to exit after landing
Seat Selection Benefits for Flying Blue Members
Flying Blue members are entitled to the following seat selection benefits:
Free for Platinum tier members
50% OFF for Gold tier members
25% OFF for Silver tier members
10% OFF for Explorer tier members
Seat Selection—Standard Economy Class Seats
Passengers not selecting a seat will be automatically assigned a seat before departure. However, Air France allows Economy Class passengers to select their seats in advance on all flights (except flights within the metropolitan France area). This allows them to sit with their travel companions, choose a larger seat, or a window or aisle seat.
Seat Selection Price
Choosing a standard seat is free for all passengers from 30 hours before departure, as well as at the airport. But the seat choice is limited at this stage.
The seat selection price depends on many things, such as your destination, travel date, and travel class. You can know the exact price when purchasing your ticket, or online from My Bookings.
Seat selection is free for the following passengers
Standard seat selection is free for passengers traveling on a standard Economy fare ticket from:
The Netherlands or France to the United States, Mexico, and Canada, or Papeete and France.
The Netherlands to Canada, Mexico, or the United States.
Canada, the United States, and Mexico to Europe (only transatlantic flights).
Standard seat selection is also free for:
Flying Blue members (Silver, Gold, and Platinum) and their travel companions on the same booking
Children traveling alone
Families traveling with children (up to 14 years old)
Reduced mobility passengers
Flex fare passengers
Seat Selection—Families Traveling with Children
Standard seat selection is free for families traveling with children up to 14 years of age. Air France will try to seat all passengers in the same booking next to each other. You will see it on your boarding pass, which is issued when you check in online or at the airport.
However, if you want specific seats, you must reserve them 2 days before your flight as follows:
Pay online at the time of booking
Pay later via My Bookings
Note. Online seat selection is not available for families traveling with infants under 2 years old. To purchase the service, you must contact Air France directly after buying your ticket.
Air France Seat Booking
You can select a standard seat up to 30 hours before departure:
At the time of purchasing your ticket
Online through the website or mobile app
By phone
From a ticket office
From a travel agency
After booking your ticket
Online through My Bookings
By phone
From a ticket office
From a travel agency
At the time of checking-in
Air France Online Seat Booking
You can select your seat online at the time the purchasing your ticket. After you’ve selected your flight and fare option, you’ll be shown a seat map. Simply select a seat from the list of available seats, confirm your booking, and pay. If you didn’t book a seat when purchasing your ticket, you can do it later through My Bookings by selecting your flight and following the prompts to select a seat from the seat map. You can also select your seat online at the time of checking in.
Air France Seat Reservation for Disabled Passengers
If you have a physical disability and didn’t reserve a seat at the time of booking your ticket, you can do it later by informing a local office in your area at least 48 hours before your flight’s departure. For contact details, refer to the section titled What to Do if You Require Special Assistance on Air France.
Air France Ticket Booking Numbers
Below are a few important Air France ticket booking numbers.
United States (24/7, toll-free) (also offers special discounts)
Air France’s free in-flight entertainment system varies by aircraft type and includes:
Movies
TV Shows and Documentaries
Music
Albums
Radio shows
Clips
Concerts
Kids’ entertainment
TV shows
Movies
Games
Games
Wi-Fi (most flights)
Air France Loyalty Program—Flying Blue
A view of Air France’s Loyalty Program, Flying Blue
Known as Flying Blue, Air France’s loyalty program rewards frequent flyers through the accrual and redemption of Miles and XP (Experience Points). The Miles you earn when flying on Air France, KLM, or its global partners can be used to buy new flight tickets, upgrade existing flights, and earn other rewards.
Flying Blue offers benefits and privileges on every tier—Explorer, Silver, Gold, and Platinum.
Earn Miles when you fly on Air France or partner airlines
Enjoy exclusive benefits on Air France and partner airlines
Earn privileges—check-in, reservations, baggage allowance, and lounge access
Enjoy and redeem your Miles for:
Hotel accommodations
Car rentals
Vacation packages
Retail products
Air France Travel Destinations
Air France flies to more than 211 cities in 93 countries in the Americas, Europe, Asia, Oceania, and Africa.
Popular Destinations
France Ajaccio Bastia Biarritz Bordeaux Brest Lyon Marseille Montpellier Nantes Nice Paris Pau Strasbourg Toulon/Hyères Toulouse
Africa / Indian Ocean Algeria Algiers—Oran Cameroon—Douala Egypt—Cairo Kenya—Nairobi Madagascar Antananarivo Mauritius—Mauritius Morocco Casablanca Marrakech Rabat Reunion—St. Denis Senegal—Dakar Seychelles Mahe Island South Africa Cape Town Johannesburg Tunisia—Tunis
Americas Argentina—Buenos Aires Brazil Fortaleza Rio de Janeiro Sao Paulo Canada Montreal Toronto Vancouver Chile—Santiago Colombia—Bogota Costa Rica—San Jose Ecuador—Quito French Guiana—Cayenne French Polynesia—Tahiti Mexico Cancun Mexico Panama—Panama City Peru—Lima United States Washington Seattle San Francisco New York Miami Los Angeles Houston Dallas Chicago Boston
Europe Austria—Vienna Czech Rep—Prague Denmark—Copenhagen Germany Munich Hamburg Frankfurt Berlin Greece—Athens Hungary—Budapest Ireland—Dublin Italy Venice Rome Naples Milan Florence Catania Bologna Netherlands Amsterdam Norway—Oslo Poland—Warsaw Portugal—Porto, Lisbon Russia St. Petersburg Moscow Spain Palma de Mallorca Madrid Barcelona Sweden—Stockholm Switzerland Geneva Zurich Turkey—Istanbul United Kingdom Manchester London Glasgow Edinburgh
Asia & Middle East India Mumbai Delhi Israel—Tel Aviv-Yafo Japan—Osaka, Tokyo Korea—Seoul China Shanghai Beijing Hong Kong Lebanon—Beirut The Maldives—Malé New Caledonia—Nouméa Singapore—Singapore Thailand—Bangkok UAE—Dubai Vietnam Hanoi Ho Chi Minh City
The Caribbean Cuba—Havana Dominican Rep Santo Domingo Guadeloupe Pointe-a-Pitre Martinique Fort de France
Frequently Asked Questions on Air France
How can I make a flight booking on Air France?
You can make a flight booking on Air France by phone (), online through Air France’s website, through Air France’s mobile app, through an Air France ticket office, or through a travel agent.
How can I book an Economy Class seat on Air France?
Air France gives you an option to select your Economy Class seat up to 30 hours before departure on all flights—except those within the metropolitan France area. This allows you to sit with your friends and family, choose a larger seat, or a window or aisle seat. You can book your seat online through My Bookings or your Air France account if you have one, or by calling Air France () or your travel agent.
How can I check my Air France flight status?
You can check your Air France flight status online as follows:
1- Go to the homepage, AirFrance.com 2- From the Information tab on top, select the Arrivals – departures: flight status link 3- To check your flight status: By Departure and arrival city, enter your flight details 1- By Departure and arrival city, enter your flight details 2- By Flight number, select the Flight number option and enter your flight details 4- Click on the Search button Your flight status will appear.
How many days in the past or the future can I check my Air France flight status?
You can search the flight status of Air France flights for the last 180 days and the next 365 days.
How is Air France as an airline?
Air France is a certified 4-Star Airline (Skytrax). It is the flag carrier of France and a subsidiary of one of the world’s largest airline groups—Air France-KLM Group. Air France flies to 211-plus destinations in 93 countries across the Americas, Europe, Asia, Oceania, and Africa.
In 2020, Air France was nominated for several awards, such as:
● World’s Leading Airline – Economy Class ● World’s Leading Airline – Premium Economy Class
In 2018, Air France was featured in the Top 10 Best Airlines list by Digi-Talk Tourism Forum, which brings together professionals and researchers from around the world, including companies like Google, Facebook, Weibo, and Baidu.
How do I print my Air France electronic boarding pass?
After you check in online for your Air France flight, you will be provided an option to download your boarding pass or print it. If you download and save it, you can make a printout at home and bring it with you to the airport. Alternatively, you can print it at the airport’s self-service kiosk by entering your flight details, or at the airport’s check-in desk.
How can I retrieve my booking on Air France?
You can retrieve your Air France flight booking online through My Bookings. Simply enter your booking reference number and last name and click on the Search button. Your flight booking details will appear.
How can I check my Air France booking status?
You can check your Air France booking status from the confirmation mail you would have received when you booked your ticket. You can also check it by accessing your flight booking online through My Bookings or from your e-ticket or paper ticket.
What is Air France My Booking?
The My Bookings page on Air France is a repository of the flight bookings you’ve made online at Air France. To access a flight booking, go to AirFrance.com, click on the My Bookings tab, and enter your booking reference and last name on the Your Booking page that opens. After you access your flight booking, you can view your details or make changes to your flight—such as change your flight’s date, time, or travel class, cancel your flight, select or change your seat, etc.
EHow can I view my booking on Air France?
You can view your flight booking on Air France clicking on the My Bookings tab on AirFrance.com and entering your booking reference and last name on the page that opens (Your Booking).
How can I make an Air France online booking in Nigeria?
You can make an online booking in Nigeria on an Air France flight through their Nigeria website: wwws.airfrance.ng or through the mobile app.
How do I access the Air France Canada Manage My Booking page?
If you’re booking your Air France flight from Canada, go to AirFrance.com—the appropriate country page (Canada) page should open by default. However, if the index page opens, click on the America – Caribbean tab and select Canada from the dropdown (as shown below).
How can I find my Air France ticket booking reference number?
You can find your Air France confirmation number or reference number. It can be found on your tickets, booking confirmation or travel documentation.
How can I manage my Air France booking?
You can manage your Air France booking online if you booked your ticket directly through Air France’s website, mobile app, ticket office, or call center. To view, change, or upgrade your flight booking online, go to AirFrance.com, click on the My Bookings tab, and access your flight booking by entering your booking reference and last name. When your flight booking shows up, select it and follow the prompts to make the required changes.
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