Air France Booking

Air France (AF) is the flag carrier of France and subsidiary of one of the world’s largest airline groups, Air France-KLM Group. It is based out of Tremblay-en-France, with a main hub at Charles de Gaulle Airport (Paris) and smaller hubs in Lyon, Orly, and Nice.

Air France has a fleet size of more than 262 aircraft. An Air France booking can take you to 211-plus destinations in 93 countries across the Americas, Europe, Asia, Oceania, and Africa.

Air France offers a mix of 3 or 4 cabin configurations—La Première (First Class), Business Class, Premium Economy Class, and Economy Class.

Air France has been certified by Skytrax as a 4-Star Airline. Its subsidiaries include Air France Hop and Transavia France.

Air France Booking Options 

You can make your Air France booking: 

1. By phone 
2. Online through AirFrance.com 
3. With Air France’s mobile app (Android or iOS) 
4. At an Air France ticket office near you 
5. Through an Air France travel agent 

Air France Flight Booking by Phone 

To make an Air France flight booking by phone, call . 

This toll-free (within the U.S. and Canada) is open 24/7 and offers discounted bookings all the year round.

Air France Online Booking Process 

To make an online booking on Air France:

1. Go to AirFrance.com
2. Select your country if you’re visiting for the first time
3. Enter your trip requirements in the flight booking box
4. Click on the Search flights button
5. Select your flight (and extra options, if required)
6. Follow the prompts to: 

1. Enter the passenger details 
2. Choose your extra options (if required) 
3. Select your payment method
4. Enter the necessary details
5. Confirm your flight booking
6. Pay

You will receive your electronic ticket by email after you pay.

Air France Booking with the Mobile App 

You can also make an Air France flight booking with your smartphone. Just download the app, open a free account, and start using the app. The app is currently available in 10 languages: English, French, Spanish, Italian, German, Japanese, Korean, Chinese (simplified), Russian, and Portuguese.

You can also make an Air France flight booking: 

1. Via the official Android or iOS app 
2. At an Air France ticket office near you 
3. Through your travel advisor 

Traveling with Special Travel Requirements 

Book special assistance at least 48 hours before departure

You can request special assistance at the airport, while boarding or deplaning, or during the flight. Passengers who can avail of special assistance include:

• Passengers with a motor-based disability
• Passengers with sensory impairment
  • Passengers requiring visual assistance
  • Passengers requiring hearing assistance
• Passengers with mental disability 
• Passengers with respiratory difficulties 
• Passengers requiring a service/guide dog 
• Passengers with other problems 

What to Do if You Require Special Assistance on Air France

If you need any special assistance at the airport, on your flight or after, you must request it at least 48 hours before departure:

• Via Saphir, a special service to serve people with special needs
• Online via AirFrance.com 
• Through your travel agency

After you book an assistance service online (open 24/7), a Saphir agent will contact you to help finalize your trip. 

Saphir Contact Numbers 

• USA +1 800 210 6508 mail.servicedeskus@airfrance.fr 
• Canada (1) 888 572 7447 mail.saphir.medicaldesk@airfrance.fr 
• UK (44) 020 654 5720 mail.saphir.en@airfrance.fr 
• Ireland s(353) 016 050 389 mail.saphir.en@airfrance.fr 
• India (91) 1800 4194 066 mail.saphir.india@airfrance.fr 
• Germany (49) 069 29 993 774 mail.saphir.de@websupportairfrance.com 
• Italy (39) 02 38 59 14 05 mail.saphir.it@airfrance.fr 
• Luxembourg (352) 27 30 20 15 mail.saphir.lu@airfrance.fr 
• Mexico (52) 1 800 123 3340 mail.saphir.medicaldesk@airfrance.fr 
• Metropolitan France (33) 09 69 36 72 77 mail.saphir@airfrance.fr 
• Norway (47) 23 50 03 02 mail.saphir.no@airfrance.fr 
• Netherlands (31) 20 654 5620 mail.saphir.nl@airfrance.fr 
• Portugal (351) 021 060 80 81 mail.saphir.ib@airfrance.fr 
• Spain (34) 912 158 013 mail.saphir.ib@airfrance.fr 
• Sweden (46) 08 51 99 23 92 mail.saphir.no@airfrance.fr 
• Switzerland (41) 848 747 100 mail.saphir.fr@websupportairfrance.com 

mail.saphir.de@websupportairfrance.com 

mail.saphir.en@websupportairfrance.com 

• Denmark (45) 82 33 28 58 mail.saphir.no@airfrance.fr 
• Finland (358) 09 81 71 00 53 mail.saphir.no@airfrance.fr 
• Belgium (32) 02 620 0086 mail.saphir.be@airfrance.fr 
• Austria (43) 1 502 222 400 mail.saphir.de@websupportairfrance.com  

How to Request Special Assistance on Air France

If you didn’t make any arrangements at the time of booking, you must inform a local Saphir office in your city/area at least 48 hours before departure. For contact details, refer to the section titled What to Do if You Require Special Assistance on Air France.

Tips for Passengers Requiring Special Assistance on Air France

You can book most assistance online when purchasing your ticket, after which a Saphir agent will contact you to finalize your trip (as additional information is usually required). 

General Tips

• Passengers with the following disabilities and mobility-related problems may be required to travel with a travel companion for safety reasons:

• Passengers with severe mental disabilities that prevent them from understanding and applying safety instructions.
• Blind and deaf passengers who are unable to communicate with the crew. 
• Passengers with a motor-based disability that could prevent them from evacuating.
• Most paraplegics. 

• Passengers must reach the airport at least 2 hours before departure so that they can receive the assistance they need. 
• Passengers with reduced mobility are entitled to the following extra baggage allowance at no additional charge:

• 2 personal mobility devices, including but not limited to an electric scooter, personal transporter, and wheelchair.
• An extra bag not exceeding 50lb/23kg for carrying medical equipment. 
• 1 additional carry-on handbag not exceeding 26lb/12kg in weight and 55 x 35 x 25cm (21.7 x 13.8 x 9.8in) in size.
• Passengers with reduced mobility will receive priority boarding and taxi transfer privileges for connecting flights by approaching the Air France transfer counter.

Specific Tips

• Passengers requiring mobility assistance 

• If you require wheelchair assistance at the airport:
  • Inform Air France/Saphir at least 48 hours before departure (if you didn’t at the time of booking).
• If you’re traveling with your own wheelchair:
  • You can check in 2 mobility equipment per passenger free of charge. 
  • Mobility equipment includes but is not limited to wheelchairs, electric wheelchairs, electric scooters, personal transporters (if required by the passenger).
  • Manual folding wheelchairs with the following dimensions are permitted in the cabin and will be placed as close to you as possible:
    • Depth: 27cm/11 
    • Width: 94cm/37in 
    • Length: 90cm/35in 
    • Wheel diameter: 65cm/26in 
    • Cumulative wheel thickness: 15cm/6in (one on top of the other).
  • Electric wheelchairs must be checked in and will be returned only at baggage delivery.
    • Only 2 types of batteries are permitted, subject to being packed suitably: (i) Invertible or dry-cell batteries incl. lithium batteries may remain connected to the wheelchair or mobility device if properly affixed. If the terminals are inside a cell case and/or isolated so that they prevent any chances of short-circuiting, they need not be disconnected; plus, the motor must be disengaged. (ii) non-invertible or wet-cell batteries may be refused if proper information is not provided in advance, as these cells compromise the safety of the aircraft.
  • Onboard wheelchairs can carry a maximum weight of 220lb/100kg and are 35cm/165in wide (between armrests). If your body weight, mass, or disability prevents you from using an onboard wheelchair, you must inform Air France at the time of booking.
• Passengers requiring vision assistance

• Inform Saphir/Air France at least 48 hours before departure (if you didn’t at the time of booking), or online.
• Inform the ticket counter agent that you need help to reach the gate or check in. 
• After boarding the aircraft, passengers will receive seating assistance and be familiarized with the aircraft surroundings, such as doors, emergency exits, restrooms, placement of buttons, etc. 
• The flight crew will provide safety briefings (on request) and any necessary assistance required during the flight—such as escorting the passenger to and from the restroom (but not inside), explaining the placement of meal items on the plate, etc.
• Safety videos and entertainment videos on long-haul flights will contain high-contrast subtitles in English and French, and onboard programs will include an audiobook.
• Passengers requiring hearing assistance 

• Must inform Saphir/Air France at least 48 hours before departure (if you didn’t at the time of booking), or online.
• Magnetic hearing loops are available in select airports (check-in counters, points of sales, etc.) to facilitate communication. 
• Some cabin crew members can communicate in sign language (French, LSF).
• Non-English inflight entertainment programs on long-haul flights are subtitled in English.
• The flight crew will provide safety briefings and necessary assistance during the flight.
• Passengers with mental disability 

• Must be capable of understanding and implementing security measures.
• Must notify at least 48 hours in advance. 
• Entitled to receive assistance to move through the airport, check themselves in and their baggage, board the aircraft and get seated, exit the aircraft, retrieve their baggage, and leave the airport.
• Passengers with respiratory difficulties 

• Passengers can book therapeutic oxygen services on board for a fee (select flights). 
• Must notify at least 48 hours in advance. 
• Passengers requiring more than 2.8 liters of oxygen per minute must provide a medical certificate.
• Must travel with approved respiratory devices. 
• Only passengers traveling on long-haul flights on La Premiere, Business, and Premium Economy Class can plug their respiratory devices on board, provided the total wattage requirement does not exceed 75W. 
• Must carry batteries to maintain supply when the power outlets are disabled, such as during takeoff and landing.
• Personal oxygen tanks 
  • Personal oxygen tanks can be transported, subject to the following restrictions:
    • Can be transported but not used during the flight 
    • The height is not more than 65cm/26in 
    • The weight does not exceed 11lb/5kg
• Must have a safety system to prevent leakage 
• Must notify at least 48 hours in advance.

• Passengers requiring a guide dog 
  • Allowed to travel free of charge in the cabin.
  • Must notify at least 48 hours in advance.
  • For details, refer to the section titled Service Dogs: Guide Dogs, Assistance Dogs and Emotional Support/Psychiatric Service Dogs.
• Passengers requiring an assistance dog other than a guide dog
  • Allowed to travel free of charge in the cabin.
  • Must notify at least 48 hours in advance.
  • For details, refer to the section titled Service Dogs: Guide Dogs, Assistance Dogs and Emotional Support/Psychiatric Service Dogs.
• Passengers requiring an emotional support dog
• Allowed to travel free of charge in the cabin (after visual inspection at the airport) on: 

• Direct and connecting Air France flights to/from the U.S. 
• Must meet the same requirements as assistance dogs.

• Must notify at least 48 hours in advance.
• For details, refer to the section titled Service Dogs: Guide Dogs, Assistance Dogs and Emotional Support/Psychiatric Service Dogs. 
• Passengers requiring medical clearance
  • Required by passengers needing special services such as:

• A stretcher or incubator.
• Oxygen therapy with rates exceeding 2.8 liters/minute.
• Any extraordinary medical assistance.
• A contagious disease.
• Must complete and submit the following forms at least 48 hours before departure:
  • Form A to be filled out by you with assistance from Saphir or your travel agent. 
  • Form B to be filled out by your primary care physician.
• Passengers with other disabilities or issues 
  • Must notify at least 48 hours in advance.

How to Check Your Air France Flight Status

To check your Air France flight status online:

1. Go to AirFrance.com 
2. Click on the Information tab on top
3. Then click on the Arrivals – departures: flight status link
   (appearing under Flight & Airport Info)

4.  

To check flight status by Departure and arrival city (opens by default)	To check flight status by Flight number
Enter the following:Departing from (city)Arriving at (city)Departure date Click on the Search flight button	Select the Flight number optionEnter your:Flight number Departure date Click on the Search flight button

The flight status will appear. You can use this option to search the flight status for the last 180 days and the next 365 days. 

4 Money-Saving Tips on Air France Flight Bookings 

• Check for special offers before booking your ticket. 
• Join Flying Blue to earn extra miles on your daily purchases.
• Get 20k bonus miles for spending USD 1k or more on an Amex Card.
  (Note. This is only available for flights originating in the US on/before September 30, 2021, booked directly with Air France).
• Call to ask for a special discount.

Air France Senior Discounts 

Air France normally does not offer discounts to senior citizens. If you’re looking for a senior discount, call and ask for a low-cost flight ticket.

Air France Group Bookings

You can make a group booking on Air France online or by phone. To qualify for an online group booking, you must have at least 10 passengers on your booking. To make a group booking by phone, call . You can get a low-cost flight ticket at this number even if your group has fewer than 10 passengers. 

Air France Manage Booking: How to Review or Modify Flight Bookings

My Bookings is a useful online self-service feature through which you can:

• View your trip details
  • Your flight and ticket number
  • Departure and arrival times
  • Check-in deadline
  • Your baggage allowance (by weight and number of baggage items permitted) 
  • Ticket modification conditions 
• Purchase A la Carte services
  • Purchase Seat Plus for more legroom 
  • Purchase additional baggage 
• Confirm and pay for your booking
  (if you selected the Time to Think option)
• Add or modify:
  • Your BlueBiz or Flying Blue number
  • Your contact details 
  • Your passport or visa number 
  • Your destination address, etc. 
  • Your meal choice 
• Change your flight’s date, time, travel class, etc.
• Cancel your flight 
• Select your seat

To manage your trip online:

1. Go to AirFrance.com 
2. Choose your local area if you’re visiting for the first time
3. Click on the My Bookings tab on top
   The Your Booking page will open
   
4. To retrieve your flight booking:
   1. Enter your booking reference (e.g., ACQ176) and last name
   2. Click on the Search button
5. Select your booking and follow the prompts to:
   1. View all your trip details 
   2. Purchase A la Carte services
      1. Seat Plus for more legroom 
      2. Additional baggage 
   3. Confirm and pay for your booking
      (if you selected the Time to Think option)
   4. Add or modify:
      1. Your BlueBiz or Flying Blue number
      2. Your contact details 
      3. Your passport or visa number 
      4. Your destination address, etc. 
      5. Your meal choice 
   5. Change your flight’s date, time, travel class, etc.
   6. Cancel your flight 
   7. Select your seat

You can also log in to your Air France account (if you have one) through your Flying Blue number or e-mail address and password, and then manage your bookings as explained above.

Air France Customer Service Contact Details

You can contact Air France Customer Support in the United States as follows:

• Flight Reservations (24/7, US toll-free)
• Baggage Service +1-800-237-2747 (7 days, 8am – 11pm ET)
• Flying Blue +1-800-375-8723
  From abroad +1-519-772-3570

French and English: 24/7

Spanish: Mon – Fri, 8am – 10pm
Saturday – Sunday, 9am – 7:30pm ET

• Claims Service +1-800-237-2747 (7 days, 8am – 11pm ET)
• Car Rentals (Hertz, Thrifty) +1-800-654-3001

Air France Travel Classes

Air France offers 4 cabin configurations (flight classes): 

1. La Première (First Class)
2. Business Class 
3. Premium Economy Class
4. Economy Class 

La Première (First Class) 

A view of Air France’s Première (First Class) seats

Major features 

• Priority boarding, check-in, and baggage handling
• Free lounge access 
• Personal flight attendant 
• Extra baggage allowance
• Fully lie-flat bed seats
  • 6.5ft long and 77cm/30in wide
  • Memory foam mattresses, pillow, and duvet
• Private suites
  (on most Boeing 777-300 flights)
• Inflight entertainment
  • 1,000-plus hours 
  • Movies, documentaries, games, TV shows, music, and videos
  • 24in screen (select flights) or 10.4in interactive screen (A380)
• Signature dishes 
• Wines and champagnes by the leading wine experts 
• Premier amenity kits
  (with Carita facial and body care products)
• Cotton bathrobe, slippers, and socks
• In-seat power
  • Laptop power
  • USB plug 
• On-board Wi-Fi

Business Class 

Air France offers 3 types of Business Class seats: 

1. For Intercontinental, Indian Ocean, and Caribbean flights
2. For flights within Europe, Israel, and Northern Africa 
3. For flights departing from French regions within France 

Major features on Intercontinental, Indian Ocean, and Caribbean flights include: 

• SkyPriority boarding, check-in, and baggage handling
• Free lounge access 
• Extra baggage allowance
• Full flatbed seats
  • Nearly 6.5ft long
  • Direct aisle access 
  • Private multi-purpose area
    (desk, table, bed) 
• In-seat power for laptop and USB
• Adjustable reading lamp 
• Noise-canceling headphones
• Laptop/document storage space 
• Inflight entertainment
  • Movies, documentaries, games, TV shows, music, and videos
  • 16in HD touchscreen (select flights) 
• Dishes by Michelin-starred chefs
• Wines and champagnes by the leading wine experts 
• Elegant travel kit
  (with Clarins hydrating lotion, dental care kit, comb, etc.)
• On-board Wi-Fi

Premier Economy Class

A view of Air France’s Premium Economy Class seats 

Major features

• Access to priority check-in counters
• Paid lounge access
• At-your-convenience boarding
• Faster exit 
• Priority checked baggage delivery
• Privacy divider on both sides of the cabin (select aircraft)
• 40% more space than Economy Class seats
• Fixed recline 
• Wide personal touchscreen 
• Noise-reducing headset
• Adjustable, personal reading lamp
• PC outlet and USB port (most flights)
• Comfort kit, a fleece blanket, and a feather pillow (long-haul flights)
• Gourmet menu
• Free wines and champagnes by Paolo Basso

Economy Class

Air France offers 3 types of Economy Class seats:

1. For Intercontinental, Indian Ocean, and Caribbean flights
2. For flights within Europe, Israel, and Northern Africa 
3. For flights departing from French regions within France 

Major features on Intercontinental, Indian Ocean, and Caribbean flights include:

• Seat pitch: 31 – 32in 
• Seat width: 17 – 18in 
• Adjustable headrest 
• Fully retractable armrest (most flights)
• Electrical outlets in your row
• USB port under your screen
• HD touchscreen

Air France Seat Choices 

Air France offers the following seat choices:

1. La Première (First Class) seats
2. Business Class seats
3. Premium Economy Class seats
4. Economy Class seats
   1. Extra Legroom seats 
      1. Available on all flights
      2. Located at emergency exit rows or rows with additional space
         
   2. Duo seats 
      1. Available on long-haul flights
      2. Located in a row of 2 seats
         
   3. Front section seats 
      1. Available on long-haul flights
      2. Be among the first to exit after landing

Seat Selection Benefits for Flying Blue Members 

Flying Blue members are entitled to the following seat selection benefits:

• Free for Platinum tier members
• 50% OFF for Gold tier members
• 25% OFF for Silver tier members
• 10% OFF for Explorer tier members

Seat Selection—Standard Economy Class Seats

Passengers not selecting a seat will be automatically assigned a seat before departure. However, Air France allows Economy Class passengers to select their seats in advance on all flights (except flights within the metropolitan France area). This allows them to sit with their travel companions, choose a larger seat, or a window or aisle seat. 

Seat Selection Price

Choosing a standard seat is free for all passengers from 30 hours before departure, as well as at the airport. But the seat choice is limited at this stage. 

The seat selection price depends on many things, such as your destination, travel date, and travel class. You can know the exact price when purchasing your ticket, or online from My Bookings.

Seat selection is free for the following passengers

• Standard seat selection is free for passengers traveling on a standard Economy fare ticket from:
  • The Netherlands or France to the United States, Mexico, and Canada, or Papeete and France.
  • The Netherlands to Canada, Mexico, or the United States.
  • Canada, the United States, and Mexico to Europe (only transatlantic flights).
• Standard seat selection is also free for:
  • Flying Blue members (Silver, Gold, and Platinum) and their travel companions on the same booking
  • Children traveling alone 
  • Families traveling with children
    (up to 14 years old)
  • Reduced mobility passengers
  • Flex fare passengers

Seat Selection—Families Traveling with Children

Standard seat selection is free for families traveling with children up to 14 years of age. Air France will try to seat all passengers in the same booking next to each other. You will see it on your boarding pass, which is issued when you check in online or at the airport. 

However, if you want specific seats, you must reserve them 2 days before your flight as follows:

• Pay online at the time of booking
• Pay later via My Bookings 

Note. Online seat selection is not available for families traveling with infants under 2 years old. To purchase the service, you must contact Air France directly after buying your ticket. 

Air France Seat Booking

You can select a standard seat up to 30 hours before departure:

• At the time of purchasing your ticket
  • Online through the website or mobile app
  • By phone 
  • From a ticket office 
  • From a travel agency 
• After booking your ticket
  • Online through My Bookings 
  • By phone 
  • From a ticket office 
  • From a travel agency 
• At the time of checking-in 

Air France Online Seat Booking

You can select your seat online at the time the purchasing your ticket. After you’ve selected your flight and fare option, you’ll be shown a seat map. Simply select a seat from the list of available seats, confirm your booking, and pay. If you didn’t book a seat when purchasing your ticket, you can do it later through My Bookings by selecting your flight and following the prompts to select a seat from the seat map. You can also select your seat online at the time of checking in. 

Air France Seat Reservation for Disabled Passengers

If you have a physical disability and didn’t reserve a seat at the time of booking your ticket, you can do it later by informing a local office in your area at least 48 hours before your flight’s departure. For contact details, refer to the section titled What to Do if You Require Special Assistance on Air France.

Air France Ticket Booking Numbers

Below are a few important Air France ticket booking numbers.

• United States (24/7, toll-free)
  (also offers special discounts)
• Canada (24/7, toll-free)
  +1-800 831-4488 (Hearing Impaired)
• United Kingdom 0207 660 0337
• Ireland +353 16590442
• France +33 (0) 9 69 39 36 54
• India 1800-4192-033 (India toll-free)
• UAE +971 4 602 5400
• Brazil +55 11 3878 8360
• Denmark +45 82 33 27 01
• Netherlands +31 20 654 57 20
• Switzerland +41 848 747 100 
• Kuwait +965 2471356/7/8
• Hong Kong (852) 2501 9433
• Russia +7 495 411 66 55
• Luxembourg +352 27 30 20 06
• Singapore +65 6415 5111
• Mexico 3654
  +33 (0) 9 69 39 36 54 (from abroad)
• Spain (+34) 913753335 
• Finland +358 98 171 00 75
• Belgium +32 2 620 01 84

Air France In-flight Entertainment (IFE) Services

Air France’s free in-flight entertainment system varies by aircraft type and includes:

• Movies
• TV Shows and Documentaries 
• Music
  • Albums 
  • Radio shows
  • Clips 
  • Concerts
• Kids’ entertainment
  • TV shows
  • Movies 
  • Games
• Games 
• Wi-Fi (most flights)
  

Air France Loyalty Program—Flying Blue

A view of Air France’s Loyalty Program, Flying Blue

Known as Flying Blue, Air France’s loyalty program rewards frequent flyers through the accrual and redemption of Miles and XP (Experience Points). The Miles you earn when flying on Air France, KLM, or its global partners can be used to buy new flight tickets, upgrade existing flights, and earn other rewards. 

Flying Blue offers benefits and privileges on every tier—Explorer, Silver, Gold, and Platinum. 

After you join Flying Blue (free), you can:

• Earn Miles when you fly on Air France or partner airlines
• Enjoy exclusive benefits on Air France and partner airlines
• Earn privileges—check-in, reservations, baggage allowance, and lounge access 
• Enjoy and redeem your Miles for:
  • Hotel accommodations 
  • Car rentals
  • Vacation packages
  • Retail products  

Air France Travel Destinations

Air France flies to more than 211 cities in 93 countries in the Americas, Europe, Asia, Oceania, and Africa.

Popular Destinations 

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Frequently Asked Questions on Air France