Deutsche Lufthansa AG, better known as Lufthansa (LH), is Germany’s largest airline—and Europe’s second-largest airline (when combined with its subsidiaries). Headquartered in Cologne, Lufthansa’s primary hub is located at Frankfurt Airport, and its secondary hub is located at Munich Airport.

With 752-plus aircraft (Lufthansa’s 274 plus subsidiary passenger airlines), the Lufthansa Group is one of the world’s largest airline groups. Passengers holding Lufthansa reservations can fly to more than 220 destinations in more than 78 countries in Africa, Middle East, Asia, Germany, Europe, North America, and South America.

Lufthansa offers First Class, Business Class, Premium Economy Class, and Economy Class cabins.

Lufthansa is Europe’s first and only 5-star airline (per Skytrax ratings). It has also been rated as the Best Airline in Europe (Skytrax), voted the Best Western European Airline by customers (Skytrax), and nominated as Airline of the Year (by Air Traffic World). 

Lufthansa’s subsidiaries include Swiss International Air Lines, Austrian Airlines, Air Dolomiti, Germanwings, and Lufthansa CityLine.

Lufthansa Flight Booking Options

You can make your Lufthansa booking in the following ways: 

  1. Lufthansa.com 
  2. Phone 
  3. Mobile app 
  4. Lufthansa sales office 
  5. Travel agent 

Lufthansa Flight Booking Online

You can make your flight booking online on Lufthansa and receive your e-ticket as follows:

  1. Go to Lufthansa.com 
  2. Fill out these boxes on the screen
    1. From (departure city)
    2. To (destination city)
  3. Tap on Continue 
  4. Select from the flight options shown
  5. Configure your trip, finalize it, and pay 

Offline Lufthansa Flight Booking

To make an offline booking, call Lufthansa the Lufthansa Reservations at . 

The discounts can often be as high as 30 – 40%. You can also reserve a seat, book a meal and other upgrades through this 24/7 toll-free number. 

Lufthansa Airlines Mobile App Booking

Lufthansa mobile app bookings offer several benefits. You can use your smartphone to book a flight (and do lots more) after opening a free account with Lufthansa. Booking with the mobile app can also help you save money and receive exclusive offers, including on food and baggage at up to 25% discount (or more).

To download the Lufthansa app, click on a link below.

Lufthansa Airport Counter Booking

Booking your ticket at the airport terminal is an often-overlooked option, especially if must make it to your destination ASAP. Take advantage of last-minute cancellations and save money—with several airlines to choose from. All you need is a valid ID proof to show at the airport ticket counter. If you’re not sure, ask an airport agent for assistance. 

How to Check Your Lufthansa Flight Status

You can check your Lufthansa flight status online through the Flight Status tab located just below the booking box. You can search for your Lufthansa flight status by flight number, flight route, or airport.

To check your flight status on Lufthansa online:

  1. Go to Lufthansa.com
  2. Select the Flight status tab (lower part of your screen)
  3. Select/enter your flight details
    (or click on the Search by route or airport link and follow the on-screen prompts)
  4. Click on the Find button 

Your flight status will appear.

Lufthansa Senior Discount 

Lufthansa currently does not offer discounted fares for senior citizens. If you’re looking for Lufthansa booking offers for senior citizens, call and ask for a low-cost ticket. 

Lufthansa Group Booking

To qualify a group booking on Lufthansa, at least 10 passengers are required. To make an online group booking for 10 or more passengers, visit the Group Trips page on Lufthansa’s website. 

Note

  • Online group bookings can only be made for groups that start their journey in Austria, Switzerland, or Germany.
  • Online group bookings can be made up to 344 days in advance.
  • Online group journeys for passengers can be cancelled if at least 10 passengers remain and the group terms allow the cancellation.

The other option is to call and ask for a group booking discount even if you have fewer than 10 passengers in your group or are travelling to/from a different destination from the ones mentioned above.

Lufthansa Manage Booking

Use ‘My Bookings’ to quickly manage your Lufthansa flight bookings 

Lufthansa’s manage booking functionality, known as My Bookings, allows you to:

  • View and access all your saved bookings 
  • Make advance seat reservations
  • Rebook or cancel your flight
  • Check in online
  • Request special meals 
  • Upgrade your seat 
  • Book a hotel or a car 
  • Enter your passport and visa information 
  • Buy travel insurance after booking your flight 
  • Save your frequent flyer details 

To manage your Lufthansa flight booking:

  1. Go to Lufthansa.com
  2. Click on My Bookings 
  3. In the dropdown box that opens, enter your First name, Last name, and Booking code 
  4. Click on the Find Bookings button 
  5. Select the flight you wish to manage 
  6. Follow the on-screen prompts to:
  1. View and access all your saved bookings 
  2. Make advance seat reservations
  3. Rebook or cancel your flight
  4. Check in online
  5. Request special meals 
  6. Upgrade your seat 
  7. Book a hotel or a car 
  8. Enter your passport and visa information 
  9. Buy travel insurance after booking your flight 
  10. Save your frequent flyer details 

You can also manage your Lufthansa flight booking with the mobile app, or via the View and Manage Flight page as explained below. 

  1. Click on View and Manage Flight
    (the Booking Code tab will open by default, but you can also manage your flight via your Lufthansa iD and your Miles & More account)
To manage via ‘Booking Code’
(opens by default)		To manage via ‘Lufthansa iD’To manage via ‘Miles & More’
Enter your:Last nameBooking code Click on the Submit buttonSelect the Lufthansa iD tabEnter your:E-Mail address PasswordClick on the Login button Select the Miles & More tabEnter your:Username or Miles & More number Password or PINClick on the Login button
  1. Select the flight you wish to manage 
  2. Follow the on-screen prompts to:
  1. View and access all your saved bookings 
  2. Make advance seat reservations
  3. Rebook or cancel your flight
  4. Check in online
  5. Request special meals 
  6. Upgrade your seat 
  7. Book a hotel or a car 
  8. Enter your passport and visa information 
  9. Buy travel insurance after booking your flight 
  10. Save your frequent flyer details 

Lufthansa Booking Phone Numbers 

Below are a few important Lufthansa Booking and Reservation phone numbers.

  • Lufthansa Booking USA (toll-free, open 24/7)
  • Lufthansa Booking Canada (toll-free, open 24/7) 
  • Lufthansa Booking Germany +49 (0) 69 86 799 799
  • Lufthansa Booking U.K. +44 371 945 9747
  • Lufthansa Booking Australia +61 1300 655 727
  • Lufthansa Booking India 1800 102 5838
  • Lufthansa Booking South Africa 0861 842538
  • Lufthansa Booking Jamaica +1 800 – 581 64 00
  • Lufthansa Booking Singapore +65 6 2455 600
  • Lufthansa Booking UAE +971 600595556
  • Miles & More Service Center, USA +1-800-581-6400 (8:00am to 10:30pm, all days)
  • Twitter @Lufthansa_USA

Lufthansa Travel Classes 

Lufthansa offers 4 types of cabin configurations (travel classes): 

  1. Economy Class
  2. Premium Economy Class
  3. Business Class 
  4. First Class

Lufthansa Economy Class
A view of Lufthansa’s Economy Class seat

Major features

  • Long-haul seats typically measure approx. 16in (40cm), with adjustable headrests
  • Touchscreen (long-haul flights) with movies, music, live sports, etc.
  • Meals, snacks, and beverages, including alcohol (depending on flight duration)
  • Blankets and pillows
  • Wi-Fi (paid)

Lufthansa Premium Economy Class 

A view of Lufthansa’s Premium Economy Class seat

Major features

  • Lufthansa lounge access (paid)
  • Complimentary welcome drink 
  • 2x more baggage allowance than Economy Class
  • Larger seats (up to 50% more space) with 
  • More recline 
  • More legroom 
  • 11-12in touchscreens on long-haul flights
  • Movies, music, and live sports
  • Meal, snacks, and beverages, including alcohol (depending on flight duration)
  • Bottled water 
  • Blankets and pillows
  • Wi-Fi (paid)

Lufthansa Business Class

A view of Lufthansa’s Business Class seats

Major features

  • Free lounge access, incl. welcome lounge
  • Priority check-in, boarding, and baggage
  • Extra baggage allowance
  • Complimentary welcome drink
  • Vacant middle seats on short-haul flights
  • Approx. 79-inch-long lie-flat bed seats on long-haul flights 
  • 11-12in touchscreens on long-haul flights
  • Movies, music, and live sports
  • On-demand restaurant services
    (beverages, snacks, and meals, incl. fine wines)

Lufthansa First Class 

A view of Lufthansa’s First Class seat

Note.  Lufthansa is currently not offering First Class seats on many flights due to reduced demand on account of COVID-19.

Lufthansa’s First Class cabins on long-haul flights come with their own suite, a fair bit of privacy, a 17in TV monitor, an expensive selection of wines and spirits, a special gastronomic experience (incl. caviar), and a 79in long lie flat bed seat. 

Plus, you’ll be driven to your flight in a Mercedes-Benz or a Porsche.

Major features

  • Personal assistant on arrival at destination airports
  • Valet parking (Frankfurt and Munich)
  • Limousine service (Porsche, Mercedes-Benz)
  • Lounge access (incl. First Class terminal at Frankfurt)
  • Priority check-in, boarding, and baggage
  • Extra baggage allowance
  • Approx. 79-inch-long lie-flat bed seats on long-haul flights 
  • Up to 17-inch touchscreens on long-haul flights 
  • Movies, music, and live sports
  • Amenity kit
  • Michelin-quality fine dining
    (incl. caviar)
  • Snacks and beverages, incl. fine wines
  • Privacy dividers (select aircraft)

Lufthansa Seat Reservation

An illustration of Lufthansa Seat Reservation

If you’re traveling on a Lufthansa reservation, you can book a seat of your choice at the time of booking your flight—or later.

Lufthansa Advance Seat Reservations

You can make advance seat reservations on Lufthansa if:

  1. Your flight is operated by one of the following airlines: 
  1. Lufthansa
  2. Lufthansa Regional (Air Dolomiti, Lufthansa CityLine)
  3. Lufthansa Express Rail (DB) 
  4. Austrian Airlines

and

  1. Your flight booking is confirmed and not waitlisted
    and
  2. You book at least 52 hours before your flight’s departure

Lufthansa Seat Reservation—Economy Class

You can book a seat of your choice—such as an aisle seat, window seat, or a seat with extra legroom:

  1. Directly at the time of booking 
  2. Later from My Bookings as follows:
  1. Go to Lufthansa.com
  2. Click on My Bookings 
  3. Enter:
  1. Your last name
  2. Your booking code 
  1. Click on the Find Bookings button 
  2. Follow the on-screen prompts to book your seat 

Lufthansa Seat Reservation—Premium Economy Class

You can make advance seat reservations on Premium Economy Class under the following 3 conditions:

  1. If you’re an HON Circle member or Senator traveling with not more than 3 companions, you can make advance seat reservations at no extra cost on all Lufthansa-operated medium and long-haul flights (all booking classes).
  2. Your flight booking is confirmed and not waitlisted.
  3. You reserve at least 52 hours before your flight’s departure.

You can book a seat of your choice—such as an aisle seat, window seat, or a seat with extra legroom:

  • Directly at the time of booking 
  • Later from My Bookings (as explained earlier)

Lufthansa Seat Reservation—Business and First Class

Advance seat reservations on long-haul flights are free for Business and First Class passengers but subject to a fee on continental feeder flights.

You can book a seat of your choice:

  • Directly at the time of booking 
  • Later from My Bookings (as explained earlier)

Lufthansa Seat Choices 

Lufthansa offers 4 types of seat choices:

  1. Economy Class Seats 
  2. Premium Economy Class Seats
  3. Business Class Seats 
  4. First Class Seats

Lufthansa Seat Reservation for Disabled Passengers

Passengers with special needs need to notify Lufthansa at least 48 hours before departure about the service they will be needing assistance on the ground or during the flight in the following 3 ways:

  • By phone:
  • At a Lufthansa Service Center in your area
  • Online by registering their special needs 

Note

  • You must inform your travel agency or Lufthansa about your reduced mobility at least 48 hours before your flight’s departure and also notify them of your specific requirements—such as the use of mobility aids and services, wheelchair requirement, taking a guide dog with you, etc.
  • If traveling with a wheelchair, share its dimensions and weight with Lufthansa. 
  • Reach the airport at least 90 minutes before your flight’s departure—and report to the special service or check-in counter.
  • Obtain your medical care form due to reduced mobility or for a current medical reason, such as recent surgery, fracture, etc.

Ask any Lufthansa employee how best they can help you.

Note

If you have any concerns about carrying your medication or medical supplies through a security checkpoint, visit the Transportation Security Administration (TSA) security screening procedures on TSA’s website.

Contact Details—Lufthansa Customer Relations

  • U.S. Customer Relations +1-800-645-3880
  • United Kingdom Customer Relations +44-371-945-9747
  • Ireland Customer Relations +353-1-533-9956
  • Australia Customer Relations +61-1300-655-727
  • New Zealand Customer Relations +64-800-945-220
  • Germany Customer Relations +49-6986-799-799
  • India Customer Relations 1800-102-5838

Lufthansa In-flight Entertainment (IFE) Services

Lufthansa’s in-flight entertainment services

Lufthansa’s in-flight entertainment services (free) include:

  • Movies
    • 150+ films
    • Hindi, Japanese, Chinese content
    • Up to 8 languages per film
  • 200+ TV programs
  • Personal playlists via myAudio and myVideo
    • 3D audio on many titles
  • Audiobooks and music
    • Rock, pop, classical and more 
    • 50+ playlists 
    • 60 audiobooks in English and German
  • Complimentary onboard internet (FlyNet)
    • Communicate with anyone, anywhere
    • Send emails 
    • Surf the web quickly
    • Access your VPN safely 
    • Shop online via Lufthansa WorldShop
  • Destination guides on where you’ll be landing 

Lufthansa Frequent Flyer Program—Miles & More

Lufthansa’s frequent flyer program is known as Miles & More, and the air miles you earn are called Lufthansa miles. The Miles & More program allows you to fly on a Star Alliance airline partner such as United Airlines. 

After you register for Miles & More (free), you can:

  • Earn award miles when you fly on Lufthansa or its 40 partner airlines 
  • Earn award miles for everyday purchases 
  • Earn award miles when you spend on Marriott-SPG credit cards
  • Earn award miles with Lufthansa’s hotel, travel, and car rental partners 
  • Spend your award miles on flights, upgrades, hotel stays, car hire, and much more

Elite Tiers

Miles & More offers 3 elite tiers:

  1. Frequent Traveler
  2. Senator
  3. HON Circle

The higher your elite status, the more benefits you will enjoy—such as less mileage requirement for award flights and lounge access.

The number of award miles (Lufthansa miles) you earn depends on the distance you’ve flown, the fare you’ve paid, and your booking class. After you’ve earned enough award miles, you’ll be able to book Lufthansa and partner flights online or by phone. 

Lufthansa Contact Details

General Customer Service (U.S.)

Lufthansa Reservations Phone Number  

Miles & More Service Center +1-800-581-6400 (8:00am to 10:30pm, 7 days)

Prepaid Baggage (USA) +1 800-645-3880

U.S. Medical Desk +1-516-296-9580

Special Assistance Offered by Lufthansa

Lufthansa provides special assistance services to:

  • Passengers with visual impairments
  • Passengers with hearing impairments
  • Passengers with a cognitive impairment 
  • Passengers requiring transportation of an assistance dog or emotional support animal
    (free, subject to certain requirements) 
  • Passengers requiring wheelchairs and assistive devices
  • Older travelers 
  • Passengers with respiratory problems
  • Passengers requiring insulin and diabetes mellitus 
  • Passengers who are pregnant
  • Passengers requiring CPAP machines
  • Passengers requiring medical travel companions

How to Book Special Assistance Services on Lufthansa

To book a special assistance service, notify Lufthansa at least 48 hours before departure about the service you need on the ground or during your flight.

  • By phone
  • At a Lufthansa Service Center in your area
  • Online by registering your special needs 

Lufthansa Travel Destinations

Lufthansa flies to more than 220 destinations (in 78+ countries) across Europe, Asia and Pacific, North America, South America, Africa, Germany, and the Middle East.

Popular Destinations in North and South America

VenezuelaCaracasPanamaPanama (City)MexicoCancúnMexico CityCosta RicaSan José, Costa RicaColombiaBogotáArgentinaBuenos AiresBrazilRio de JaneiroSão PauloCanadaCalgaryMontrealOttawaTorontoVancouverUnited States of AmericaAtlantaAustinBostonCharlotteChicagoDallasDenverDetroitHonoluluHoustonLas VegasLos AngelesMiamiNew York CityOrlandoPhiladelphiaSan DiegoSan FranciscoSan JoséSeattleTampaWashington, DC

Frequently Asked Questions

Can I have my Miles & More mileage credited retrospectively?

Yes, you can ask Lufthansa to retroactively process Miles & More mileage credits within 6 months after your travel date. You can also use this online form to arrange the credit with Lufthansa’s airline partners.

When can I book a seat on Lufthansa?

You can book a seat on Lufthansa:

● At the time of booking 
● After booking via ‘My Bookings’
● During check-in (starting 23 hours before departure)

What is a booking code, and how do I find my Lufthansa booking code?

A booking code, also known as Passenger Name Record (PNR), is an airline generated alphabetic or alphanumeric code through which a passenger’s complete travel details can be accessed—such as name, flight destination, airfare, flight status, etc. 

When you visit Lufthansa’s official website and enter your name and Lufthansa booking code, you can view and modify your travel itinerary. In other words, you can use your Lufthansa booking code to reserve a seat, change or cancel your flight, request special meals, add a hotel accommodation or a car rental service to your Lufthansa booking.

How to Find Your Lufthansa Booking Code?

Your Lufthansa booking code will appear on your flight ticket (i.e., paper ticket or E-Ticket). If for some reason you’ve misplaced your flight ticket, you can retrieve your Lufthansa booking code as explained below:

1 Go to Lufthansa.com
2 Click on the My Bookings tab and then on Log in to see all your bookings



How is Lufthansa as an airline? 

Per Skytrax ratings, Lufthansa is Europe’s first and only 5-star airline. It has been:
● Rated the Best Airline in Europe(Skytrax)
● Voted by customers as the Best Western European Airline(Skytrax)
● Nominated as Airline of the Year(Air Traffic World) 

This is how some of the world’s top agencies rated Lufthansa in the recent past:

● The folks at Skytrax gave Lufthansa a customer rating of 6/10. 
● TripAdvisor users scored Lufthansa 4/5 based on 35,839 reviews.
● The customers at Kayak gave Lufthansa a score of 7.9/10 based on 27,759 reviews.
● Lufthansa’s overall rating by AirHelp.com was 7.52/10, based on on-time performance (6.5/10), service quality (8/10), and claim processing (8.1/10). 
● Lufthansa received a 7/7 safety score from AirlineRatings.com.

How much does a lap infant booking cost on Lufthansa?

Infants under 24 months of age travelling on a passenger’s lap are allowed to travel free of charge on domestic flights. 

What does Lufthansa charge for a lap infant?

Children between 2 and under 12 years of age must occupy their own seat and will be charged 75% of the regular adult fare on most routes and fares.

What is the Lufthansa USA phone number for reservations?

Lufthansa’s USA phone number for making flight reservations is .

After making my Lufthansa booking can I book a seat?

Yes, you can do it by phone or online via My Bookings.

What should I do for booking a special meal?

If you did not book a special meal when purchasing your ticket, you can book it later by phone or online, but you must do it at least on full day in advance (24 hours). You can book online through My Bookings. 

Remember, special meals are usually offered on flights exceeding 185 minutes on Economy Class fares and flights exceeding 75 minutes on Business Class fares.

What type of special meals does Lufthansa provide?

Lufthansa provides the following types of special meals:

Dietary meals
Meals for gluten-intolerant passengers
● Low cholesterol meals (<100mg cholesterol)
● Low-sodium diet meals
● Meals for lactose intolerant passengers

Vegan meals
● Without meat, fish products, alcohol, dairy products, or eggs
● Vegetarian Indian meals
● Vegetarian Jain meals

Children’s meals (for children above 2 years of age)
Toddler meals
● Meals per religious requirements Kosher meals
● Muslim meals (without pork, game, or alcohol)
●Hindu non-vegetarian meals 

● Kosher meals
● Muslim meals (without pork, game, or alcohol)
● Hindu non-vegetarian meals

What reservation service fees does Lufthansa charge?

Your Lufthansa booking code will appear on your flight ticket (i.e., paper ticket or E-Ticket). If for some reason you’ve misplaced your flight ticket, you can retrieve your Lufthansa booking code as explained below:

The reservation service fees charged by Lufthansa are as follows:
— Online through Lufthansa.com—No fee
— Online for flights originating outside the United States—EUR 15
— By phone (Lufthansa Call Center)—USD 20
— At the airport—USD 20 

Related Page

Lufthansa Cancellation Policy

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