EVA Air Booking

 

EVA Airways Corporation, better known as EVA Air (BR), is a Taiwanese airline company. It is Taiwan’s second-largest airline (after China Airlines) and is based out of Taoyuan City (near Taipei), with a major hub at Taoyuan International Airport. 

EVA Air has a fleet size of more than 85 aircraft. Passengers holding an EVA Air booking can travel to 75-plus cities (4 in Taiwan + 71 international) in 21 countries across North America, Australia, Europe, Asia, and the Middle East (its regional subsidiary, Uni Air (B7), flies to 24-plus cities in the region).

EVA Air offers 4 cabin configurations— Royal Laurel Class, Premium Laurel/Business Class, Premium Economy Class, and Economy Class.

EVA Air Booking Options 

You can make your EVA Air booking: 

  1. By phone 
  2. Online (via the web or mobile) 
  3. With the mobile app (Android or iOS)
  4. At an EVA Air ticket office near you 
  5. Through your travel advisor 

EVA Air Booking by Phone—How to Plan and Book Your Trip by Phone

You can purchase a ticket by calling EVA Air on +1-844-903-1897. A travel expert will help you plan your trip at the best possible prices on the market. This number is toll-free for callers from the United States and Canada, and open 24/7.

How to Make Your EVA Air Booking Online 


A screenshot of the Book A Trip tool on the EVA Air website

To make an online booking on EVA Air:

  1. Go to EVAAir.com
    The Flights sub-tab under Book A Trip will open by default 
  2. Enter your trip requirements 
  3. Click on the Search and Book button
  4. Select a flight from the options that appear on your screen
  5. Follow the prompts to: 
    1. Enter the passenger details 
    2. Choose from the following services (optional)
      1. Seat
      2. Meal
      3. Special Assistance 
      4. Prepaid Excess Baggage 
    3. Enter the payment details
    4. Confirm your booking
    5. Pay

You e-ticket will be mailed to you.

Other EVA Air Booking Options 

You can also make an EVA Air flight booking: 

  1. With the EVA Air mobile app (Android or iOS
  2. At an EVA Air ticket office near you 
  3. Through your travel agent

EVA Air Booking—Points to Remember 

You can make an Eva Air booking from 360 days to 3-7 hours before departure, depending on your flight route. Once you complete your booking, you will be issued reservation reference number along with a ticket number.

Eva Air Booking with Credit Card 

If you’re purchasing your ticket with a credit card (online or by phone), the following conditions will apply:

  • You (the cardholder) can pay for up to 9 passengers (excluding infants) if you are one of the passengers.  
  • Your booking must contain at least 1 adult (> 16 years old). 
  • Each adult can bring 1 lap infant who is below 2 years and does not occupy a seat and up to 3 children.
  • You must contact EVA Air if:
    • You’re booking only a child or an infant ticket.
    • Your booking is wait-listed. 
    • Your itinerary has open dates.
  • You’ll be required to present the credit card with which you purchased your e-ticket at check in.

When Checking In. You’ll be required to present your e-ticket receipt at the airport, or provide any one of these when checking in:

  • Your e-ticket number 
  • Your name as it appears on the ticket
  • Your Infinity MileageLands card number
  • Your flight number and travel date 

Ticket Payments

  • Use a credit card with your name and card number appearing on it, because you will be required to show the credit card with which you purchased your ticket at the check-in counter. 
  • You must enter your name (first and last) exactly as it appears on your credit card or you may be denied boarding (unless you’ve purchased a full-fare ticket at the airport counter).  
  • 3DS is now a mandatory requirement for any online purchase made through EVA’s website, or mobile app via JCB J/Secure, American Express SafeKey, MasterCard ID Check, or VISA SECURE. Before making an online transaction and to prevent transaction failure, ask your bank for information about 3DS payment. 
  • If the credit card holder (who paid for the ticket) is not travelling, that person must his/her credit card to EVA Air and sign an indemnity form in any of the following ways:
    1. At least 48 hours before departure and during business hours: 
    2. Or at least 1 hour before departure: 
  • Exceptions 

You will not be required to present your credit card at check-in (or be one of the passengers) if your credit card transaction has been authorized through JCB J/Secure, American Express SafeKey, MasterCard ID Check, or VISA SECURE. You will, however, be required to show your credit card at the airport if you had entered the credit card’s 3- or 4-digit verification code. 

  • You may be required to pay additional travel charges/taxes at the arrival or departure airports. 

EVA Air Keep Your Fare Option 

EVA Air’s Keep Your Fare option allows you to hold a fare booking you like for up to 72 hours (and some fares for less than 72 hours). The 72-hour holding time will end as soon as you book your ticket or after 72 hours, whichever is earlier. 

How to book Keep Your Fare

  1. Go to EvaAir.com 
  2. Select your travel date and destination 
  3. Choose the Keep Your Fare fee on the payment page 
  4. Select and confirm the deadline date
  5. After you confirm your booking, your booking reference code will be sent to you
  6. Confirm and pay for your flight booking within 72 hours or your Keep Your Fare deadline (whichever is earlier) through Manage Your Trip 

Exceptions. You will not be able to book with Keep Your Fare if:

  • Your flight departs within 7 days.
  • Your flight is not operated by EVA Air.
  • Your flight does not have a BR flight number.
  • You’re booking Happy Hours, certain types of promo fares, or you’re booking through the Corporate Internet Booking System.
  • You want to use Miles & Cash.

Keep Your Fare Conditions 

  • You’re not allowed to make any changes during the holding time. If you want to make any changes to your booking, you’ll have to cancel your booking or let it expire. 
  • You’re allowed to make changes after paying and receiving your ticket. 
  • All the changes, i.e. cancel and refund, will then follow the fare rule of your ticket.
  • Even if the fares change, your on-hold booking will remain unaffected. 
  • The fee for Keep Your Fare is in addition to the ticket price and cannot be refunded. 
  • The Keep Your Fare service cannot be booked with Miles & Cash.
  • If you do not pay within the deadline, your Keep Your Fare booking will be cancelled. 
  • If your flight is changed or cancelled, you must contact EVA Air to cancel and refund your on-hold booking. 
  • If you’ve reserved multiple tickets in a single on-hold booking, you must pay for all passengers at the same time. 

How to Book EVA Air with United Miles?

You can make an EVA Air booking with United Miles, i.e., United Airlines’ MileagePlus program by following the steps below. 

  1. Go to United.com 
  2. Sign in to your account
  3. Select Search for award travel
  4. Choose your travel dates and route
  5. Choose your travel class 
  6. Select your EVA Air flight
  7. Review and finalize your flight 

Traveling with Special Travel Requirements 

Book special assistance at least 24 hours before departure

 

If you’re holding a confirmed EVA Air booking, you are eligible to request special assistance at the airport and on the flight.

The following passengers can avail of special assistance:

  • Passengers requiring mobility assistance 
  • Passengers requiring visual assistance
  • Passengers requiring hearing assistance 
  • Passengers with mental or emotional impairments
  • Passengers requiring disability seating 
  • Passengers requiring respiratory devices 
  • Passengers requiring special meals 
  • Passengers traveling with a service animal 
  • Unaccompanied minors 
  • Pregnant passengers
  • Passengers traveling with infants and small children
  • Passengers with other health concerns

Exceptions 

EVA Air will not provide assistance to passengers inside a toilet, or it requires feeding meals to passengers or administering medications. If you require such types of assistance inside the aircraft, you should consider travelling with a personal care attendant.

What to Do if You Require Special Assistance on EVA Air

If you need any special assistance at the airport, during your flight, or after, you must book your travel as soon as possible and add the Special Assistance service at the time of booking (as explained below)—or request it at least 24 hours before departure (48 hours if traveling to/from Amsterdam).

  • Book Special Assistance Online at the time of booking 
    • Go to EvaAir.com 
    • Click on Special Assistance under Book – Choose Services 
    • Select Special Assistance 
    • Choose the service you need as shown below
  • Book Special Assistance by Phone

+1-604-303-3338 (YVR)
+1-416-597-8887 (YYZ)

How to Request Special Assistance

If you didn’t make any arrangements at the time of booking, you must inform EVA Air at least 24 hours before departure (48 hours if traveling to/from Amsterdam) at these numbers: 

  • +1-844-903-1897
  • +1-800-695-1188 
  • +1-604-303-3338 (YVR)
  • +1-416-597-8887 (YYZ)

There’s no fee for adding Special Assistance to your booking.

Tips for Passengers Requiring Special Assistance on EVA Air

Always book your special assistance in advance as indicated above—or you may have to wait at the airport to receive it. 

General Tips 

  • Contact the ground staff for assistance with pre-boarding and check-in procedures. If traveling from Taoyuan International Airport, go to counter no.19 for assistance.
  • Passengers with the following disabilities and mobility-related problems may be required to travel with a travel companion for safety reasons:
  • Passengers with severe mental disabilities that prevent them from understanding and applying safety instructions.
  • Blind and deaf passengers who are unable to communicate with the crew. 
  • Passengers with a motor-based disability that could prevent them from evacuating.
  • Most paraplegics. 
  • Passengers may need to present a Medical Information sheet (MEDIF) filled out by their attending physician under certain medical conditions or circumstances (explained in the sub-section below).
  • Passengers must reach the airport by the recommended arrival time so that they can receive the assistance they need without having to rush.
  • Passengers with reduced mobility can carry their mobility devices free of cost, subject to limitations (see below). 

Specific Tips for Passengers Requiring Special Assistance on EVA Air

  • Passengers requiring mobility assistance 
  • If you require wheelchair assistance at the airport
    • Inform EVA Air in advance if you didn’t at the time of booking by calling +1-844-903-1897 or your local EVA Reservations Office.
    • Most airports are equipped to provide boarding and off-boarding assistance.
    • You can avail of the service free of charge.
  • If you’re traveling with your own wheelchair:
    • You can carry your wheelchair free of charge in the cabin or check it in at the counter or departure gate. 
    • Both motorized and manual wheelchairs are accepted. 
    • Provide the following information to EVA Air in advance:
      • Type of mobility device or wheelchair, i.e., folding or non-folding 
      • Total dimensions (length, width, and height) and weight 
      • Number of installed batteries 
      • Type of battery used
        • Dry battery
        • Spillable battery (wet)
        • Non-spillable wet battery
        • Lithium battery (with watt-hour rating)
    • If traveling with a wheelchairs/mobility aid with non-spillable dry or wet batteries (with a WCBD service code):
      • The battery’s terminals must be covered/enclosed to prevent short-circuiting.
      • The battery/batteries must be properly attached to the mobility aid/wheelchair. If this cannot be done:
        • The battery/batteries should be removed. 
        • The wheelchair and/or mobility aid can be checked in without any restriction.
        • After being removed, the battery/batteries must be packed securely in sturdy, rigid packaging and then checked in. 
        • After being removed, the battery/batteries should be prevented from causing short-circuits.
        • Batteries with unclear or altered labels will not be accepted. 
        • The pilot must be informed of the packed battery’s location.
      • Electrical circuits must be isolated to prevent accidental operation. 
      • Batteries with unclear or altered labels will not be accepted. 
    • If traveling with a wheelchair/mobility aid with wet spillable batteries (WCBW):
      • The spillable wet battery/batteries can remain in the wheelchair/mobility aid if it can always be loaded, stored, secured, and unloaded when positioned upright—otherwise, it will not be accepted.
      • The battery’s terminals must be covered/enclosed to prevent short-circuiting.
      • The battery/batteries must be attached securely to the mobility aid/wheelchair. 
      • Electrical circuits must be isolated to prevent accidental operation. 
      • Batteries with unclear or altered labels will not be accepted. 
    • Lithium battery-powered wheelchairs and mobility aids (WCLB)
      • The batteries (incl. non-OEM or altered versions) must comply with every single test requirement specified in Part III, subsection 38.3 of the UN Manual of Tests and Criteria.
      • The test result copies must be presented for reference. 
      • Batteries with unclear or altered labels will not be accepted. 
      • The battery’s terminals must be covered/enclosed to prevent short-circuiting.
      • The battery/batteries must be attached securely to the mobility aid/wheelchair. 
      • Electrical circuits must be isolated to prevent accidental operation. 
      • The battery/batteries must be attached securely to the mobility aid/wheelchair. If this cannot be done:
        • The battery/batteries must be removed per the manufacturer’s instructions (both, of the battery and the wheelchair/mobility aid). 
        • The wheelchair/mobility aid can be checked in without any restriction.
        • The battery’s terminals must be insulated (such as by taping the exposed parts) to prevent any chances of short-circuiting. 
        • Each removed battery must be placed in a bag to prevent any chances of damage—and then taken in a carry-on bag in the cabin. 
        • The battery power must not be more than 300Wh, but if 2 batteries are being used in the device, the per-battery power must not be more than 160Wh. 
        • 1 spare battery of up to 300Wh or 2 spare batteries of up to 160Wh each can also be carried as cabin baggage.
      • When traveling on codeshare flights, provide the specifications in advance to avoid last-minute complications. 
      • The pilot must be informed of the packed wheelchair/mobility aid’s location.
  • How to check and return wheelchair/mobility aid at the gate 
    • Must inform in advance if you intend to use your personal equipment at the airport.
      • Departure airport. After checking in, head for the gate early to check in your personal equipment.
      • Arrival airport. After disembarking, wait till your personal equipment is sent to the gate.
    • Bring the instructions of the manufacturer (English, Chinese, and the languages of all the countries on your itinerary). If traveling on other airlines, you will need their confirmation as well.
    • Most aircraft (except A321) are designed to accommodate basic needs and include a wheelchair onboard for shuttling to and from the lavatory.
  • Passengers traveling with a service animal 
    • Only fully-trained vaccinated service dogs and emotional support/psychiatric service dogs are accepted (emotional support animals will be treated as pets and handled per the guidelines applicable to checked pets). 
    • Service dogs can travel free of charge in the cabin.
    • At least 48 hours before departure, submit the forms to the Special Assistance Desk.
    • For complete details, refer to the section titled How to Travel with a Service Animal on EVA Air.
  • Passengers requiring stretcher assistance 
    • Must contact EVA Air’s Reservations office at least 48 hours (i.e., 2 working days) before departure and request the stretcher service. 
    • Must submit the MEDIF sheet certifying passenger’s fitness to travel to the Reservations Office and receive advance approval from an EVA physician before travel. 
    • If medical treatment is required during the flight, at least one nurse or medical doctor must accompany the passenger. 
    • A stretcher fee equaling 6 standard Y-class adult fares of the highest class must be paid as a surcharge. For details, contact the EVA ticket office.
    • Not more than 1 stretchered passenger per flight segment is permitted in the Economy Class of select aircraft. 
  • Passengers requiring onboard medical oxygen 
    • Must request at least 48 hours before departure as the inbuilt supply systems are designed for emergencies. 
    • Must submit the Medical Information sheet (MEDIF) certifying the passenger’s fitness to travel to the Reservations Office at least 48 hours before the flight—and receive advance approval from an EVA physician before travel.
    • Passengers who require medical treatment during the flight must be accompanied by at least one nurse or medical doctor. 
    • A per-bottle and per-seat surcharge fare of USD 200 must be paid additionally. 
  • Passengers traveling with Portable Oxygen Concentrators (POCs) and Medical Portable Equipment Devices (MPEDs)
    • Must apply for and obtain medical clearance at least 48 hours before departure and inform the Reservations office of the device’s make and model.
    • Must carry sufficient batteries (in compliance with ICAO instructions) and ensure that they are fully charged and able to run the device for at least 150% of the maximum expected flight duration, as the inflight electrical power may not be operative or available on all flights and/or seats. 
    • Each spare battery should be prevented from short-circuits and taken in a carry-on bag (only).
    • The POC device: 
      • Must be approved by EVA. 
      • Must have an attached label that it has been approved for use inside the aircraft.
      • Must comply with the weight and size limitations for carry-on baggage. 
      • Must be capable of being stowed under the front seat (failing which the passenger will need to pay for an extra seat to accommodate the POC.
      • Must be supported by a medical certificate (MEDIF) from the physician, issued less than 10 days before the flight’s departure. 
    • Must check in and reach the departure gate at least 60 minutes before departure. 
    • For more information, refer to FAA’s Acceptance Criteria for POCs
  • Pregnant passengers 
    • Pregnant passengers must provide a medical certificate if traveling after 28 weeks of pregnancy.
    • The following pregnant passengers must submit a MEDIF within 10 days of travel and confirm the booking within 48 hours of departure:
      • Pregnant passengers with uncomplicated single pregnancies between the last 12 to 4 weeks before confinement.
      • Pregnant passengers with uncomplicated multiple pregnancies between the last 12 to 8 weeks before confinement.
    • The following pregnant passengers will not be accepted (for safety reasons):
      • Pregnant passengers with uncomplicated single pregnancies in the last 4 weeks of pregnancy before confinement (36 weeks).
      • Pregnant passengers with uncomplicated multiple pregnancies in the last 8 weeks of pregnancy before confinement (32 weeks). 
      • Mothers within the first 7 days of giving birth.
    • Other things to remember:
      • The above-mentioned conditions may not apply to codeshare partners, so check with them. 
      • Pregnant passengers must inform the Reservations office of their expected delivery date and type of pregnancy (single or multiple), and carry their prenatal medical records supporting this information. 
      • Always check the destination country’s specific requirements from their local diplomatic office. 
      • False claims leading to flight disruptions and additional expenses may lead to legal actions for cost recovery.
  • Passengers traveling with infants and children 
    • Children under 2 years must be accompanied by an adult passenger. 
    • Babies below 7 days old will not be accepted.
    • If an adult is traveling with 2 small children or infants, one child must occupy a seat using an approved infant seat (and must be capable of sitting independently). 
    • Child Restraint Systems will not be accepted on Royal Laurel class seats (CARES, car seat, etc.
    • Children above 2 years of age must occupy an individual seat (per applicable child fare). 
    • Baby meals, diapers, and bassinets can be ordered in advance (after purchasing your ticket) from the EVA Air Reservations office. 
    • All aircraft are equipped with baby bassinets, but weight and height limitations will apply for safety reasons. 
Aircraft Max. Size Max. Weight 
A333Length: 77.8cm Width: 34.9cm16 KG
A332Length: 77.8cm Width: 34.9cm 16 KG
B777Length: 77.8cm Width: 34.9cm 16 KG
B777Length: 70.8cm Width: 29.8cm
(only Royal Laurel Class)
14 KG
A321Length: 70.8cm Width: 29.8cm 14 KG
A333Length: 70.8cm Width: 29.8cm14 KG
B787Length: 70.8cm Width: 29.8cm14 KG
A332Length: 76.8cm Width: 28.3cm  (only for 20W)14 KG

Table showing Baby Bassinets list on Eva Air

  • When making a reservation, provide the baby’s date of birth, weight, and height. 
  • Unaccompanied minors 
    • Children between 5 to 12 years of age who are not accompanied by a passenger who is at least 16 years old are accepted as unaccompanied minors. 
    • Children above 12 years of age who have not attained majority status per the laws of the country of origin have the option to avail of the Unaccompanied Minors (UM) service on special request. 
    • The parent or guardian must fill out an Unaccompanied Minor (UM) form, along with the local contact details at the departure and arrival points.
    • The parent or guardian must notify EVA Air at the time of reservation that they are booking a flight for an unaccompanied minor. 
    • For itineraries including a transfer or stopover exceeding 4 hours, the parent or guardian must make advance arrangements for an authorized person to meet, pick up, and stay with the child at the layover/stopover point until the child checks in and continues with the journey.
    • Unaccompanied minors are required to travel on the applicable adult fare.
    • For trips involving other airlines, contact them directly for their specific procedures. 
    • For complete details, refer to the section titled Eva Air Unaccompanied Minors (UM) Policy.
  • Passengers requiring vision assistance
  • Must inform EVA Air at least 48 hours before departure (if you didn’t place a Special Assistance request at the time of booking) by calling +1-844-903-1897 or your local EVA Reservations Office.
  • Inform the ticket counter agent that you need help to reach the gate or with check in and/or pre-boarding procedures. 
  • The flight crew will provide individual safety briefings (on demand) and any assistance required during the flight.
  • To accommodate your seating requirements, select your seats online at the time of booking or call EVA Air before traveling.
  • Passengers requiring hearing assistance 
    • Must inform EVA Air at least 48 hours before departure (if you didn’t place a Special Assistance request at the time of booking) by calling +1-844-903-1897 or your local EVA Reservations Office.
    • Inform the ticket counter agent that you need help to reach the gate or with check in and/or pre-boarding procedures. 
  • The flight crew will provide individual safety briefings (on demand) and any assistance required during the flight.
  • Passengers with mental or emotional impairments
    • Must inform EVA Air at least 48 hours before departure (if you didn’t place a Special Assistance request at the time of booking) by calling +1-844-903-1897 or your local EVA Reservations Office.
    • Alert a crewmember after reaching the airport.
  • Passengers requiring special meals 
    • Must inform EVA Air at least 24 hours before departure (if you didn’t place a Special Assistance request at the time of booking) by calling +1-844-903-1897 or your local EVA Reservations Office. 
    • Passengers can select from the following meals: diabetic, low-fat, vegetarian, and other types of meals catering to special dietary or medical needs. 
  • Passengers with other health concerns 
    • Passengers with recently undergone surgeries or under medical care must fill out and submit the Medical Information sheet (MEDIF) at least 48 hours before departure and contact an EVA Air crewmember at the gate after arrival.

Note

  • If departing from the United States, go through TSA’s website for screening and procedure-related information. Also, refer to TSA’s Cares program for other travel-related information.
  • Medication-carrying passengers must carry their medicines in their carry-on bags instead of packing them in their checked baggage. 
  • Passengers are allowed to carry portable dialysis machines on flights to/from the United States but are not allowed to use them during the flight. If carrying, they must provide the dimensions (L + W + H) and weight of the machine to EVA Reservations in advance. 
  • Personal Oxygen Bottles are not allowed as carry-on or checked baggage for safety reasons. 
  • If traveling from the United Kingdom, call the UK reservation office at 20-73808300.

How to Check Your EVA Air Flight Status 


A screenshot of the Flight Status tab on Eva Air’s website

You can check your EVA Air flight status in 3 ways:


A screenshot of the Flight Status checking options on EVA Air’s website 

  1. By origin and destination (cities)
  2. By specific city 
  3. By flight number 

To check your EVA Air flight status online:

  1. Go to EVAAir.com 
  2. Click on the Flight Status tab as shown above
  3.  
To check flight status by Origin and Destination
(opens by default)
To check flight status by Specific CityTo check flight status by Flight Number
Select your:Departure cityArrival cityFlight Departure or Arrival optionDeparture or arrival date Click on the Search buttonSelect the Specific City option Select your:Departure/Arrival CityFlight Departure or Arrival optionFlight Departure or Arrival dateFlight Departure or Arrival time Click on the Search buttonSelect the Flight Number option Select/enter your:Airline Code (BR or B7)Flight Number
(851 for BR851)Flight Departure or Arrival optionFlight Departure or Arrival dateClick on the Search button

The flight status will appear. You can also use your mobile app to quickly know your flight status.

3 Ways to Save Money on EVA Air Booking 

  1. Before booking, check out EVA Air’s special offers, promotions, and happy hours
  2. Join Infinity MileageLands to earn extra perks and enjoy exclusive fares and upgrades.
  3. Call this number to book a flight at a discount: +1-844-903-1897.

How to Get Senior Discounts on EVA Air 

EVA Air usually does not offer discounts to senior citizens. However, if you’re looking for a discounted EVA Air Booking, call EVA Air Reservations at +1-844-903-1897

EVA Air Manage My Booking


Use the Manage feature to cancel, change, or modify your itinerary


A screenshot of EVA Air’s Manage My Booking functionality

EVA’s Manage My Booking (Manage) functionality is a useful online feature that allows you to:

  • View your travel itinerary 
    • Confirm and pay for your bookings
    • Change dates and/or flights
    • Receive mobile flight updates
    • Cancel your flight booking
  • Manage your trip
    • Select your seat 
    • Order a meal
    • Check in online
    • Print your boarding pass
    • Pay for a no-show 
  • Purchase add-ons and other services
    • Purchase excess baggage 
    • Pre-order duty-free items
    • Book hotels
    • Purchase high-speed rail tickets

To manage your trip online:

  1. Go to EvaAir.com
  2. From the Manage tab, select:
    1.  View My Booking to: 
      1. Log in to your account
      2. Confirm and pay for your bookings
      3. Change dates and/or flights
      4. View flight updates
      5. Cancel your flight booking
    2. Manage Your Trip to:
      1. Select your seat 
      2. Order a meal
      3. Check in online
      4. Print your boarding pass
      5. Pay for a no-show 
    3. Add-ons and Services to:
      1. Purchase excess baggage 
      2. Pre-order duty-free items
      3. Book hotels
      4. Purchase Taiwan high-speed rail tickets
Note. Your EVA Air booking reference number is a unique 6-letter and/or number code issued to you when you book a ticket. You will find it in your confirmation mail and e-ticket and can be used to access your flight booking or make changes to it.

EVA Air Customer Service Phone Numbers 

You can contact EVA Air Customer Support at the phone numbers below.

  • United States 
    • Chicago +1-847-261-9900/+1-800-6951188
    • Houston +1-800-6951188/281-2090022
    • Los Angeles +1-310-362-6600/800-6951188
    • San Francisco +1-800-6951188/650-5791818
    • Seattle +1 (206) 242-8888/800-695-1188
  • Toronto +1 416 598 8808
  • Vancouver +1 604 214 6608
  • Amsterdam +31-20-5759166
  • London +44-20-7380-8300
  • Zurich +41 (0) 5868002 75
  • Frankfurt +49-69-9291090
  • Vienna +43 170 073 8700
  • Brisbane +61-7-31141120
  • Paris +3 314 143 9111
  • Jakarta +62-21-5205363
  • Kuala Lumpur +60-3-2181 1122
  • Singapore +656 226 1533
  • Taiwan +886-2-25011999
    0800-098-666/0800-211-798 (Taiwan only)
  • Bangkok +66-2-3027300/2-3027288
  • Ho Chi Minh +84-28-38224488
  • Hong Kong +852-28109251/28109010 
  • Macau +853-28726866
  • Manila +63-2-7-753 1380/81/82
  • Penang +60-4-2291484
  • Phnom Penh +8 552 386 2801
  • Shanghai +86 213 861 3999
  • Other Cities Click here

EVA Air Travel Classes

Eva Air booking class information 

EVA Air offers 4 cabin configurations:  

  1. Royal Laurel Class
  2. Premium Laurel/Business Class
  3. Premium Economy Class
  4. Economy Class
  1. Royal Laurel Class


A view of EVA Air Royal Laurel Class seats

EVA Air’s Royal Laurel Class seats are the equivalent of First Class seats. They are available on EVA’s Boeing fleet (787s and 777-300ERs). 

Major features

  • Priority check-in, boarding, and bag drop-off 
  • Exclusive lounge access at all airports
  • Extra baggage allowance 
  • Adjustable privacy panels
  • In-built storage space 
  • Fully lie-flat seats (~2m long)
    (Boeing 777-300ER) 
  • Award-winning cuisine and wine selection

(pre-order meals online from 21 days to 24 hours before departure)

  • Exclusive amenity kits
  • Premium sleepwear 
  • Free in-flight entertainment 
    • 18in TV screens
      (Boeing 787s)
    • Movies, TV shows, music, and games
    • Noise-isolating headphones 
  • In-seat power
  • Wi-Fi

Premium Laurel Class


A view of EVA Air’s Premium Laurel Class Seats 

EVA Air’s Premium Laurel Class seats are the equivalent of Business Class seats. They are available on Airbus A330-300/200 aircraft. 

Major features

  • Priority check-in, boarding, and bag drop-off 
  • Exclusive lounge access at all airports
  • Extra baggage allowance 
  • Retractable dividers for privacy
  • Individual satellite phones 
  • 61-62-inch seat pitch
  • Adjustable headrests and footrests
  • Electrically controlled lumbar support and seatbacks
  • 5-star cuisines (entrees, appetizers, meals, and desserts)
  • (pre-order meals online from 21 days to 24 hours before departure)
  • Alcoholic and non-alcoholic beverages 
  • Overnight amenity kits
  • Feather quilt and pillow 
  • Free in-flight entertainment 
    • Personal video screens (top cabins)
      • 10.4-inch (A330-200) 
      • 15.4-inch (A330-300)
      • Movies, TV shows, music, and games
    • Noise-isolating headphones 
  • Connecting Gate Information (CGI) 
    (for checking arrival time, baggage collection, and flight status)
  • In-seat power
  • Wi-Fi

Business Class 


A view of EVA Air’s Business Class seats 

EVA Air’s Business Class seats are available on Airbus A321 aircraft. 

Major features

  • Priority check-in and boarding, and bag drop-off 
  • Exclusive lounge access at all airports
  • Extra baggage allowance 
  • 5-star cuisines (entrees, appetizers, meals, and desserts)
  • Alcoholic and non-alcoholic beverages 
  • Overnight amenity kits
  • Feather quilt and pillow 
  • Free in-flight entertainment 
    • 10.6in personal video screens 
    • Movies, TV shows, music, and games
    • Noise-isolating headphones 
  • Connecting Gate Information (CGI) 
    (for checking arrival time, baggage collection, and flight status)
  • In-seat power
  • Wi-Fi

Premium Economy Class 


A view of EVA Air’s Premium Economy Class seats

The first company to launch Premium Economy seats, EVA Air’s Premium Economy Class seats are available on Boeing 777-300ER aircraft. If a First Class or Business Class seat is out of your budget, a Premium Economy will not only get you a first-class service, but also a comfortable seat, and more. 

Major features

  • Extra baggage allowance 
  • Extra space 
    • Seat pitch: 38in
    • Seat width: 19.5in
  • Special drinks and menu 
  • Overnight amenity kits
  • Pillow, blanket set, and PAYOT products
  • Free in-flight entertainment 
    • 11in LCD touchscreens 
    • Movies, TV shows, music, and games
    • Noise-isolating headphones 
  • Complimentary food and drinks
  • In-seat power
  • Wi-Fi

Economy Class 

A view of EVA Air’s Economy Class seats

EVA Air’s Economy Class seats are the most cost-effective seats offered by the airline and are available on all aircraft. 

Major features

  • Standard seats
    • Shape memory cushioning
    • Adjustable headrest
  • On-demand audio/video entertainment
  • On-demand movies, TV shows, music, and games
  • High-resolution seatback touchscreens 
  • Complimentary snacks, cuisine, non-alcoholic beverages 

(Alcoholic beverages on a chargeable basis)

  • In-seat power (most aircraft)
  • Wi-Fi

Fare Classes—EVA Fare Family

EVA Air’s Fare Family products (Basic, Standard, and Up) are available on all international flights operated by EVA Air or UNI Air, as shown below. 

Fare Family: Royal Laurel Class, Premium Laurel Class, and Business Class

EVA Fare Family FeaturesRoyal Laurel Class, Premium Laurel Class, and Business Class
Fare FamilyBasicStandardUp
FeaturesJust the right fareClassic Value combosMore flexibility More miles
Infinity MileageLands Miles125%150%175%
Checked Baggage Allowance By piece: 2 x 32kg each
By weight: 40kg
By piece: 2 x 32kg each
By weight: 40kg
By piece: 2 x 32kg each
By weight: 40kg
Seat SelectionFreeFreeFree
Upgrade with MilesNANANA
Refund fee ChargeableChargeableChargeable
Change feeChargeableChargeableFree
No-Show feeChargeable ChargeableChargeable 

Fare Family: Premium Economy Class

EVA Fare Family Features—Premium Economy Class
Fare FamilyBasicStandardUp
FeaturesJust the right fareClassic Value combosMore flexibility More miles
Infinity MileageLands Miles100%115%125%
Checked Baggage Allowance By piece: 2 x 28kg each
By weight: 35kg
By piece: 2 x 28kg each
By weight: 35kg
By piece: 2 x 28kg each
By weight: 35kg
Seat SelectionChargeable(free within 48 hours)Free Free 
Upgrade with MilesNot permittedPermittedPermitted
Refund fee ChargeableChargeableChargeable
Change feeChargeableChargeableFree
No-Show feeChargeable ChargeableChargeable 

Fare Family: Economy Class

EVA Fare Family—Economy Class
Fare FamilyDiscountBasicStandardUp
FeaturesWallet-friendlyJust the right fareClassic Value combosMore flexibility More miles
Infinity MileageLands Miles0%50%75%100%
Checked Baggage Allowance By piece: 1 x 23kg
By weight: 20kg
By piece: 2 x 23kg each
By weight: 30kg
By piece: 2 x 23kg each
By weight: 30kg
By piece: 2 x 23kg each
By weight: 35kg
Seat SelectionChargeableChargeableFree Standard seats Free Standard seatsFree Preferred seats
Upgrade with MilesNot permittedNot permittedPermittedPermitted
Refund fee Chargeable ChargeableChargeableChargeable
Change feeChargeableChargeableChargeableFree
No-Show feeChargeableChargeable ChargeableChargeable 

EVA Air Seat Selection 

  • Advance seat selection is free (for a single seat zone) for:
    • Passengers traveling on Royal Laurel Class fares
    • Passengers traveling on Premium Laurel Class fares
    • Passengers traveling on Business Class fares
    • Passengers traveling on the following Premium Economy Class fares:
      • Standard fares
      • Up fares
  • Passengers traveling on Basic fares can select their seats for a fee.
  • Advance seat selection for Economy Class passengers
    • Extra Legroom seats 
      • Located in the emergency exit row. 
      • Can be purchased by any Economy Class passenger for a fee. 
      • Passengers must meet safety requirements to occupy them.
    • Preferred seats
      • Located in the front section of the Economy Class area. 
      • Faster exit.
      • Free for passengers traveling on Economy Up fares.
      • Others can purchase for a fee. 
      • Available for free when checking in 48 hours before departure (online or via mobile).
    • Standard seats
      • Standard seats are normal Economy Class seats that are neither Extra Legroom nor Preferred seats.
      • Passengers traveling on Up and Standard fares can select Standard seats in advance for free. 
      • Passengers traveling on Basic or Discount fares can select a Standard seat for a fee online or via the mobile app, or for free within 48 hours of departure.

EVA Air Seat Choices 

EVA Air offers the following seat choices:

  1. Royal Laurel Class seats
  2. Premium Laurel seats
  3. Business Class seats
  4. Premium Economy Class seats
  5. Economy Class seats
    1. Extra Legroom seats
    2. Preferred seats
    3. Standard seats

Seat Selection Charges 

If your Fare Family does not include free seat selection or you’re not permitted to select a seat for free, you can pay a small fee to choose a seat. The indicative fees (per segment, per passenger) are given below, but the actual fee will depend on the route and fare purchased by you—and you can see it at the time of purchasing your preferred seat.

Fare FamilyPremium Economy Class SeatsEconomy Class—Standard SeatsEconomy Class—Preferred SeatsEconomy Class—Extra Legroom Seats
UpFreeFreeFreeShort-haul: USD 50Long haul: USD 160 
StandardFreeFreeShort-haul: USD 20Long haul: USD 50Short-haul: USD 50Long haul: USD 160 
BasicShort-haul: USD 20Long haul: USD 50Short-haul: USD 15Long haul: USD 40Short-haul: USD 25Long haul: USD 60Short-haul: USD 50Long haul: USD 160
DiscountNAShort-haul: USD 15Long haul: USD 40Short-haul: USD 25Long haul: USD 60Short-haul: USD 50Long haul: USD 160

Note

  • Short-haul routes include: 
    • Taiwan – Northeast Asia, Taiwan – Southeast Asia, Taiwan – Macau, Taiwan – Hong Kong, and Taiwan – Mainland China. 
  • Long-haul routes include: 
    • Taiwan – United States, Taiwan – Canada, Taiwan – Australia, Taiwan – Europe.
    • Thailand – Europe.
  • Extra Legroom seats can be purchased at the following fees even after the cabin doors have closed (by asking a flight attendant):
    • Short-haul routes: USD 60
    • Long-haul routes: USD 200

Seat Selection for Infinity MileageLands Members 

Seat selection is free for the following Infinity MileageLands members (except G fares):

  • Diamond Card
  • Gold Card
  • Silver Card

How to Book Your Seat on EVA Air

You can book a seat of your choice (or purchase if your fare doesn’t include seat selection):

  • At the time of booking 
    • Online via EVA Air’s official website
    • Via EVA Air’s mobile app
    • Through a ticket office or travel agency 
  • After booking 
    • Online via the Manage Your Trip
      (under Manage)
    • Via EVA Air’s mobile app
    • Through a ticket office or travel agency 
  • At the time of checking in 

Note. You can purchase an Extra Legroom seat in Economy Class: 

  • Up to 12 hours before departure, or
  • At the airport counter when checking in, or
  • After the cabin doors close by asking a flight attendant 

Passengers whose fare doesn’t include seat selection can select their seats for free starting 48 hours before departure when online check-in opens. However, the seat choice can be quite limited at this stage. 

EVA Air Online Seat Booking

You can make an online seat booking through EVA Air’s website at the time of purchasing your ticket or later. 

To book or change your seat online:

  1. Go to EvaAir.com 
  2. From the Manage tab’s dropdown, select Seat Selection
    (it appears under Manage Your Trip)
  3. Enter the following information to find your itinerary:
    1. Your booking reference number, or
      (a 6-letter and/or number code)

Your ticket number, or 

Your 13-digit EMD number 

  1.  Your last name 
  2. Your first + middle name (if applicable)
  1. Click on the Log In button 
  2. Select your flight 
  3. Follow the prompts to select or change your seat 

EVA Air Seat Reservation for Disabled Passengers

If you didn’t make any Special Assistance request at the time of booking, you must notify EVA Air at least 48 hours before departure. For contact details, refer to the section titled What to Do if You Require Special Assistance on EVA Air.

EVA Air Booking Phone Numbers

Below are a few important EVA Air Booking numbers.

  • United States +1-844-903-1897 (24/7, toll-free)
  • Canada +1-844-903-1897 (24/7, toll-free)
  • Amsterdam +31-20-5759166 
  • London +44-20-7380-8300
  • Zurich +41 (0) 5868002-75/76
  • Frankfurt +49-69-9291090
  • Brisbane +61-7-38605555
  • Auckland +64-9-9697608 
  • Vienna +43-1-7007-38700
  • Paris +33-1-41439111
  • Taiwan (Taipei) +886-2-25011999
    0800-098-666/0800-211-798 (Taiwan only)
  • Bangkok +66-2-3027288
  • Tokyo +81-3-5798-2811/0570-666-737
  • Osaka 0570-666-737 (within Japan)
    +81-3-5798-2811 (international)
  • Ho Chi Minh +84-28-38224488
  • Jakarta +62-21-5205363/21-5205808
  • Kuala Lumpur +60-3-2181 1000
  • Macau +853-28726866
  • Manila +63-2-8-8643800
  • Penang +60-4-2291484
  • Phnom Penh +855-23-210303 /23-219911
  • Seoul +82-2-7560015 
  • Hong Kong +852-28109251/28109010 
  • Shanghai +86-21-400-820-5890
  • Beijing +86-21-400-820-5890
  • Singapore +65-62261533
  • Other Cities Click here

EVA Air In-flight Entertainment (IFE) Services


A view of EVA Air’s Inflight Entertainment services 

EVA Air offers free high-speed wi-fi and seatback screens at every seat and on all aircraft. The in-flight entertainment system varies by aircraft and includes:

  • Movies
  • TV Shows 
  • Games
  • Monthly e-magazine
  • Duty-free preorder via EVA Sky Shop
  • Wi-Fi 
    • Available in all cabin classes 
    • Free or paid, depending on your fare type

EVA Air Loyalty Program—Infinity MileageLands


A view of EVA Air’s Loyalty Program, Infinity MileageLands


EVA Air’s loyalty program is known as Infinity MileageLands.  After joining, members can earn status miles when flying on EVA Air or UNI Air, and award miles when flying on any of the 26 Star Alliance carriers. Membership starts with the Green Card and is rises to higher tiers upon reaching subsequent thresholds—such as the Silver, Gold, and Diamond Card

After joining Infinity MileageLands (free), you can:

  • Earn status miles and award miles when you fly on EVA Air, UNI Air, and partner airlines.
  • Earn points through credit card purchases, dining, and everyday purchases. 
  • Enjoy exclusive benefits on EVA Air, UNI Air, and partner airlines.
  • Earn perks and privileges—check-in, reservations, seat upgrades, baggage allowance, etc. 
  • Redeem your miles points for vacation packages, hotel stays, car rentals, and retail products.

EVA Air Travel Destinations

EVA Air flies to 4 cities in Taiwan and 71 international cities in 21 countries/regions including North America, Australia, Europe, Asia, and the Middle East. EVA’s regional subsidiary, Uni Air (B7), flies to 12-plus cities within Taiwan, as well to several cities in China, the Philippines, South Korea, and Vietnam.

Popular Destinations 

AustraliaBrisbaneAustriaViennaCambodiaPhnom PenhCanadaVancouverTorontoFranceParisHong KongHong KongItalyMilan TaiwanTaipeiTaichungPhuketKaohsiungNetherlandsAmsterdam PhilippinesManilaCebuSingaporeSingaporeSouth KoreaSeoulThailandChiang MaiBangkokIndonesiaJakartaDenpasarVietnamDa NangHanoiHo Chi Minh CityMacauMacauChinaBeijingChengduChongqingDalianGuangzhouGuilinHailarHangzhouHarbinHohhotHuangshanJinanKunmingNingboShanghaiShenzhenTaiyuanTianjinZhengzhouMalaysiaPenangKuala LumpurUnited StatesSeattleSan FranciscoNew York CityLos AngelesHoustonChicagoJapanTokyoSendaiSapporoOsakaOkinawaNagoyaMatsuyamaKomatsuHakodateFukuokaAsahikawaAomoriUnited KingdomLondon

Frequently Asked Questions on EVA Air Booking

You can book your ticket on EVA Air on phone (+1-844-903-1897), fromthe website, mobile app, at a ticket office, or through your travel agent. 

You can make an online seat booking on EVA air at time of booking your ticket, where you’ll be offered an option to choose a seat from your flight’s seat map. If you didn’t choose your seat when booking your ticket, you can do it later through the Seat Selection link appearing under Manage Your Trip (under Manage).

You can change a seat you’ve selected earlier as follows: 

  • Online via the Seat Selection option
    (It appears in the Manage tab’s dropdown under Manage Your Trip)
  • Through EVA Air’s mobile app
  • Through a ticket office
  • Through your travel agent 

For step-by-step instructions on how to select or change your seat selection online, refer to the section titled EVA Air Online Seat Booking. 

Yes, you do. The airfare for lap infants (7 days to below 24 months of age) is 10% of the fare of the accompanying adult. The child fare (2 to 12 years old) is 75% of the applicable adult fare in most cases (sometimes the rules may not allow a discount).

Children who reach their second birthday must travel on their seat, subject to the applicable fare. 

If an adult is traveling with 2 infants, only 1 infant can sit on the adult’s lap. The other adult must be able to sit in a separate seat using an approved car seat. The fare for the extra seat will be the same as that for children between 2 – 12 years old and must be booked either through the Ticketing Office or travel agency. If traveling on a Royal Laurel Class fare, Child Restraint Systems will not be accepted.

You can check your EVA Air flight status in 3 ways—by the origin and destination cities, by a specific city, and by flight number. 

To check your EVA Air flight status online, go to the homepage (EvaAir.com), and from the Flight Information tab, select Flight Status. Then retrieve your flight through any of the options mentioned above (i.e., by the origin and destination cities, by a specific city, or by flight number), enter the required details in the boxes, and click on the Search buttons. Your flight status will appear.  

EVA Air is a Skytrax-certified 5-Star Airline and a member of the Star Alliance. It was ranked #3 in safety by Germany’s Aero International and has had zero passenger fatalities or aircraft losses since its inception. In 2020, it was ranked #4 in the world (Travel + Leisure), and won the top spots for Best Business ClassWorld, Best Business Class – Asia, and Best Premium Economy Class – Asia (TripAdvisor). In 2019, it won the top spots for the Best Economy Class Onboard Catering, and World’s Best Airline Cabin Cleanliness.

EVA Air is a Skytrax-certified 5-Star Airline. Its subsidiaries include Uni Air (B7), a regional airline.

Below is a snapshot of how consumers ranked EVA Air in the recent past:

The EVA Air Reservations number is +1-844-903-1897. It is open 24/7 and toll-free if you’re calling from the United or Canada, but accessible from anywhere in the world.

You can contact EVA Air Reservation Manila by phone at +63-2-8-8643800.

To make an online booking on EVA Air from Malaysia:

  1. Go to Eva Air Malaysia’s website: www.flights.evaair.com/en/flights-from-malaysia
  2. Enter your trip requirements 
  3. Click on the Search button
  4. Select a flight from the options provided 
  5. Enter the required information, such as: 
    1. Passenger details 
    2. Seat, meal, special assistance, and baggage options 
    3. Payment details
  6. Confirm your booking and pay 

You will receive your e-ticket by email after you pay.

Yes, it does. Infants between 7 days and below 24 months old are charged 10% of the fare of the accompanying adult. Children between 2 to 12 years old are charged 75% of the adult fare applicable to their fare type, but sometimes the rules may not allow a discount.

Children who are 2 years old or more must travel on their seat, subject to the applicable fare. 

If an adult is traveling with 2 infants, only 1 infant can sit on the adult’s lap. The other child should be capable of sitting in a separate seat using a pre-approved car seat. The fare for the extra seat will be the same as that for children between 2 – 12 years old (75% of the adult fare) and must be booked either through EVA Air’s ticketing office or a travel agency. If traveling on a Royal Laurel Class fare, child restraint systems will not be accepted.

Yes, EVA Air is one of the world’s safest airlines, with zero passenger fatalities or aircraft losses since inception. Germany’s Aero International ranked it #3 for safety.

Yes, EVA Air is a member of the Star Alliance airlines (with 26 major and regional airlines as members). 

Yes, EVA Air is owned by the Taiwan-based Evergreen Group, which is into transportation, shipping, and associated services.

You can find your booking on EVA Air through EVA’s Manage functionality on the homepage. To retrieve your flight booking: 

  • Go to EvaAir.com
  • Click on the Manage tab
  • Click on Log in under View My Booking 
  • Enter your: 
    • Booking reference/ticket number and name, or
    • Infinity MileageLands number/e-mail address/Username and password

Your flight booking details will appear. 

You can book an EVA Air Hello Kitty flight by phone (+1-844-903-1897) or online.

You can make a booking on EVA Air Thailand by phone or online through EVA Air’s Thailand website. 

You can manage your EVA Air flight booking through one of the links (below) appearing in the Manage tab:

  • View my Booking 
  • Manage Your Trip 
  • Add-ons and Other Services 

Click on a link (or sub-link), enter the required log in details (such as your booking reference or e-ticket number and name, or your username and password, and proceed to manage your trip. 

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