AirAsia (AK) is a low-cost Malaysian airline headquartered near Kuala Lumpur, Malaysia. It is Malaysia’s largest airline, with its central hub at Kuala Lumpur International Airport (KLIA). 

An AirAsia ticket booking can take you to more than 165 destinations across 25-plus countries. AirAsia has a fleet size of 255 aircraft, incl. subsidiaries (AirAsia X, Philippines AirAsia, Indonesia AirAsia, Thai AirAsia, Thai AirAsia X, and AirAsia India).

AirAsia offers 5 seat choices: Premium Flatbed, Quiet Zone, Hot Seats, Twin Seats, and Standard Seats.

Described by The New York Times as a pioneer of low-cost travel in Asia, AirAsia has been named the world’s best low-cost international carrier for 11 years straight by Skytrax—including in 2019.  

AirAsia Ticket Booking Options

You can make your AirAsia ticket booking: 

  1. By phone 
  2. Online via 
  3. With the mobile app 
  4. At an AirAsia ticket counter 
  5. Through a travel agent 

How to Make an AirAsia Booking Online

How do I make an AirAsia flight booking online?

To make your AirAsia flight booking online:

  1. Go to 
  2. Enter your trip requirements 
  3. Click on the Search button
  4. Follow the prompts to:
  1. Choose a flight 
  2. Select your payment method 
  3. Enter the required details 
  4. Select your seat (optional) 
  5. Confirm your booking 
  6. Pay

You’ll receive your e-ticket by email.

Special Assistance—Traveling with Special Requirements on AirAsia

AirAsia provides special assistance to:

  • Passengers with reduced mobility 
  • Passengers requiring medical equipment during travel

(such as airline-approved POCs, CPAP machines, TENS, nebulizers, etc.)

  • Unaccompanied minors, i.e., YPTAs (young passengers traveling alone)

Call AirAsia Airlines to book a flight for a passenger requiring special assistance: .
This AirAsia ticket booking number is toll-free in USA and Canada and is open 24/7.

What to Do if You Require Special Assistance on AirAsia

Call AirAsia at least 48 hours before departure 

If you’ll be requiring special assistance at the airport or on your flight, you must call AirAsia at least 48 hours before departure at these numbers: 

How to Book Special Services Online on AirAsia

You can pre-book special assistance such as wheelchair service:

  • At the time of booking your ticket 
  • Later up to 4 hours before departure through the My Bookings tab as follows
    • Locate your booking via your booking number 
    • Purchase your add-on in 3 simple steps:
      • Enter your departure city, booking number, and family name/surname.
      • Select the add-on(s) you want to purchase.
      • Pay 

How to Check Your AirAsia Flight Status 

You can check your AirAsia flight status online or by phone, i.e., by calling the AirAsia airport office in your city.

To check your AirAsia flight status online:

A screenshot of AirAsia’s online Flight status tab

  1. Go to
  2. Click on the Flight Status tab
    The following page will appear on your screen

To Search by flight number
(opens by default)
To Search by route
Enter your Flight number Click on the Find flights button Select the Search by route option Select your departure and destination city from the dropdown boxes marked From and To Click on the Find flights button  

Your AirAsia flight status will appear.

AirAsia Money-Saving Tips 

  1. Book well in advance (say 2 months) if you’re planning to fly during the peak holiday season or around Christmas, New Year’s, or Thanksgiving. 
  2. Fly on weekdays instead of weekends. 
  3. Fly when most people want to avoid flying—such as late night, early morning, around lunch or dinner.
  4. Choose the cheapest route. Connecting flights can often be cheaper.
  5. Always compare airfares. 
  6. For the latest flight deals, visit AirAsia Flight Promos.
  7. Join the Freedom Flyer Program to earn miles on your daily purchases.
  8. For deals from OURFOOD, OURSHOP, and AirAsia Health, visit this page.
  9. For hotel deals, visit AirAsia Hotel Promos.
  10. Before buying your ticket, do check out the ticket price at .
    (This 24/7-open AirAsia Booking number is toll-free if you’re calling from the U.S. or Canada)

How to Get Senior Citizen Discounts on AirAsia Flights

AirAsia does not offer discounted fares for senior citizens. However, senior Filipino citizens incl. those with a disability are statutorily entitled to a 20% discount when traveling within the Philippines. 

If you’re looking for discounted tickets, call AirAsia Booking at and ask for a cheap flight ticket on your preferred route.  

AirAsia Manage Booking

How to use AirAsia’s Manage Booking option

The AirAsia Manage Booking page allows you to customize and manage your flight bookings online.
You can use this option to:

  • Change your flight dates and times 
  • Book checked baggage and meals in advance
  • Select or change seats
  • Buy travel insurance
  • Add infants
  • Book wheelchair service
  • Edit your contact details
  • Download or share your travel itinerary

To manage your AirAsia booking online: 

  1. Go to the
  2. Click on the Manage tab
  3. Retrieve your flight booking with or without your PNR as follows:
    1. Enter your PNR/Booking Reference No. and First Name/Last Name/E-mail/Mobile No., or
      Your Departure Date, Last Name, and From and To cities
  4. Click on the Get Itinerary button
  5. Select your flight booking and proceed to:
  1. Change your flight date and time
  2. Pre-book your checked baggage or meals 
  3. Select or change seats
  4. Buy travel insurance
  5. Add infants
  6. Book wheelchair service
  7. Edit your contact details
  8. Download or share your travel itinerary

How to Contact AirAsia Customer Support 

You can connect with AirAsia’s Customer Support via:

AirAsia Customer Support Services

You can contact the AirAsia Customer Support team for information and assistance on:

  • How to make AirAsia booking online
  • AirAsia baggage information
  • How to cancel AirAsia tickets 
  • How to get refunds on AirAsia
  • How to check in online 
  • How to get special support 
  • How to manage your AirAsia bookings
  • Other flight-related information 

AirAsia Seating Options 

AirAsia typically offers 5 types of seating options—with different features and pricing.

  1. Premium Flatbed Seats
  2. Quiet Zone Seats
  3. Hot Seats
  4. Twin Seats
  5. Standard Seats
  1. Premium Flatbed Seats

AirAsia’s Premium Flatbed seats can easily recline to a full bed if needed. They provide a 59in pitch and 19in width to add more comfort onboard Airbus 330 cabins. 

Major features  

  • Dedicated counter 
  • Priority boarding
  • Priority baggage handling
  • 40kg baggage allowance 
  • A privacy screen                                                   
  • Adjustable headrest and footrest                                            Photograph of a Premium Flatbed Seat                    
  • Reading light
  • Universal power port 
  • Complimentary meals
  • Free seat selection
  • Pillow and duvet
  • 1-hour on-time travel insurance time guarantee for baggage
  • Unlimited flight changes up to 2 hours before departure

You can buy a Premium Flatbed seat at the time of booking, or upgrade later online through the Manage tab (in some countries My Bookings), at the airport counter when checking in, or bid for an upgrade with Premium Up

  1. Quiet Zone Seats

Available on Airbus 330 aircraft, AirAsia’s Quiet Zone seats provide an exclusive seating zone between rows 7 – 14, and are available only to passengers who are more than 10 years old. 

Major features 

  • Minimal noise 
  • Speedy disembarkation 
  • Soft ambient lighting
  • Faster meal service                                                                               

You can pre-book a Quiet Zone seat for a fee at the time of booking your ticket, or later when checking in online via the Manage (My Bookings in some countries) tab, or at the airport check-in counter. 

  1. Hot Seats

AirAsia’s Hot Seats are located in the forward section of the cabin (Airbus 330 and 320). 

Major features 

  • More legroom
  • A 29in pitch and 16-17in width
  • Faster boarding rights 

Hot Seats can be selected for a fee at the time of booking, or later through the Manage (My Bookings in some countries) option.


  • The following seats on A320 aircraft are non-reclinable and located at the emergency exit:
    Rows 11, 12 & 31 (A–F). 
  • The following seats on A330s are located at the emergency exit: Row 15 (H, J, K), row 35 (A, B, C, H, J, K).
  1. Twin Seats

With no middle seat distraction from strangers, AirAsia’s Twin Seats on Airbus 330 aircraft provide couples and friends extra privacy as they are located in the rear section.

You can book Twin Seats for a fee when booking your ticket, later via the Manage (My Bookings in some countries) option, while checking in, or at the airport check-in counter.  

          A photograph of Twin Seats on AirAsia

  1. Standard Seats

AirAsia’s lowest fare seats, known as Standard Seats, feature a 28in pitch and 16–17in width on A320s, and at least a 30in pitch and 16in width on A330s. 

A photograph of Standard Seats on AirAsia

Note. Seat selection is free if you’re holding a Value Pack bundle or a Premium Flex or Premium Flatbed ticket.

AirAsia Fares

What types of fares does AirAsia offer?

Low Fare Value PackPremium FlexPremium Flatbed
Carry-on baggageComplimentaryComplimentaryComplimentaryComplimentary
Checked baggageMust purchase 44lb/20kg44lb/20kg88lb/40kg
Seat Selection
(Pick a Seat)
Must purchase Only Standard Seats ComplimentaryComplimentary
MealsMust purchase ComplimentaryComplimentaryComplimentary
(Tune Protect)
Must purchaseComplimentaryComplimentaryComplimentary
Inflight EntertainmentTemporarily suspended Temporarily suspendedTemporarily suspended Temporarily suspended 
Noise-cancelling headphonesNot availableNot availableNot availableTemporarily suspended
Xpress baggageNot availableNot availableComplimentaryComplimentary
Xpress boardingNot availableNot availableTemporarily suspended Temporarily suspended 
Dedicated check-inNot availableNot availableComplimentaryComplimentary
Pillow and duvetNot availableNot availableNot availableComplimentary
Time/Date changeAvailable for a feeAvailable for a feeFree 2 timesUnlimited
Name change Not permittedNot permittedNot permittedNot permitted
Destination changeNot permittedNot permittedNot permittedNot permitted
Cancellation and RefundNot permittedNot permittedNot permittedNot permitted
BIG pointsUp to 10 points per RM 1Up to 10 points per RM 1Up to 12 points per RM 1Up to 12 points per RM 1
Notes Value Pack is not available on any Fly-Thru route from/to/through India, Thailand, or Japan. Tune Protect insurance covers baggage delays and offers a one-hour on-time guarantee except on Fly-Thru and AirAsia Japan (DJ) flights. Xcite inflight entertainment is only available on AirAsia X (D7) flights but not on flights from/to Saudi Arabia, Singapore, Bali, and between Okinawa/Osaka and Taipei. Time/Date change is permitted: Up to 48 hours before departure for Low Fare and Value Pack fares (for a fee).Up to 2 hours before departure for Premium Flex and Premium Flatbed fares. Fare difference must be paid for. Meals will not be provided on: Low Fare and Value Pack fares on direct flights Premium Flex and Premium Flatbed fares on AirAsia India (I5), AirAsia Japan (DJ), and Thai AirAsia (FD) flights. 

Travel Documents Needed to Board an AirAsia Flight

  • Foreigners visiting Malaysia require documents per the Immigration Department of Malaysia:
  • Malaysian adults traveling outside of Malaysia need to show their original identity cards for boarding any domestic flight and a valid passport for international flights.
  • Malaysian children traveling outside of Malaysia need to prove their age by showing their birth certificate along with their passport before boarding.

Note. Your passport needs to be valid for at least 6 months at the end of your applicable visa or your prospected travel date.

AirAsia Inflight Services 

AirAsia’s onboard services include meals and beveragesduty-free merchandise, and inflight entertainment.

Meals & Beverage

You can purchase snacks and beverages onboard—such as chips, nuts, chocolate, and canned or bottled water. Hot meals are not sold directly on the flight, so you will have to pre-book them online at least 24 hours before your flight’s departure. 

Duty-free Merchandise

AirAsia’s cabin crew can help you with the items available for duty-free purchase on board. You can view the online catalog using the inflight AirAsia Wi-Fi, or request home delivery once you arrive at your destination. For details, ask AirAsia’s inflight staff.

Inflight Entertainment —Xcite

AirAsia’s inflight entertainment (Xcite) offers hundreds of hours of curated movies and TV series (on a 10.1-inch HD display)—plus games, music, and podcasts.

  • You can pre-book your titles from the website before boarding your flight.
  • You can also rent titles from the staff while on board.
  • For assistance with the Xcite tab, ask the inflight support crew for help.

Freedom Flyer Program of AirAsia—BIG

AirAsia’s frequent flyer program is called BIG Loyalty

Known as BIG Loyalty, AirAsia’s award-winning free-to-join loyalty program offers gifts, privileges, and extra facilities to members. With 300+ partners in lifestyle, travel, and financial services, it is one of Asia’s biggest loyalty programs. 

BIG Loyalty Membership Benefits 

  • Lower flight fares 
  • Exclusive offers 
  • Attractive redemption points 
  • More savings 
  • 24-hour priority bookings 
  • Instant conversion from bank or loyalty points 

BIG Loyalty is available in 4 main categories—Red, Gold, Platinum, and Black. Each category has its own set of qualification requirements and rewards—depending on the number of miles you fly with AirAsia.

You can download the BIG Loyalty app from the Apple App Store and Google Play Store

To learn more about BIG Loyalty: 

  • Go to (search for Big Loyalty)
  • Follow BIG Loyalty on Facebook, Twitter, and Instagram 

AirAsia Contact Details

  • Chat with AVA: For instant response and urgent assistance, you can chat with the AirAsia Virtual Allstar (AVA) available directly on the support tab of AirAsia’s website.
  • Contact 24/7 via Twitter: 
  • Contact 24/7 via Facebook: 
  • Contact 24/7 via WhatsApp: 
  • AirAsia Ticket Booking Numbers
    • USA/Canada (toll-free, open 24/7)
    • India +91-80-4666-2222/80-6766-2222
    • Japan +81335277898 (open 24/7)
    • Philippines +63286727886 (open 24/7)
    • Taiwan +886277283080 (8am – 9pm GMT+8, all days)
    • Thailand +6620297866 (8am – 9pm GMT+7, all days)
    • Australia +61238138388 (open 24/7)
    • Indonesia +622129270880 (open 24/7)
    • China +862066618855 (8am – 9pm GMT +8, all days)

AirAsia Flight Destinations 

An AirAsia reservation can take you to more than 165 destinations in 25-plus countries, including:

  • Vietnam
  • Australia
  • Bangladesh
  • Brunei Darussalam
  • Cambodia
  • China
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Laos
  • Macao
  • Malaysia
  • The Maldives
  • Myanmar
  • The Philippines
  • Saudi Arabia
  • Singapore
  • South Korea
  • Sri Lanka
  • Taiwan
  • Thailand
  • The United States

Popular AirAsia Flights from Malaysia

  • Cebu–Puerto Princesa 
  • Kuala Lumpur to Yogyakarta–Adi Sucipto 
  • Kuala Lumpur–Manila 
  • Kuala Lumpur–Ho Chi Minh City 
  • Manila–Guangzhou 
  • Manila–Bangkok 
  • Manila–Kaohsiung 
  • Manila–Tacloban 
  • Penang–Ho Chi Minh City 
  • Tacloban–Manila 
  • Trang–Bangkok 
  • Pattaya–Phuket 

Popular AirAsia Flights from the U.S. 

Some of the popular routes you can fly on an AirAsia reservation from the United States are:

  • Honolulu–Jakarta 
  • Honolulu–Colombo 
  • Honolulu–Bangkok 
  • Honolulu–Bali 
  • Honolulu–Phuket 
  • Honolulu–Osaka

Frequently Asked Questions on AirAsia Airlines

Call the AirAsia booking phone number .
This number is toll-free if you’re calling from the United States and Canada and open 24/7.

AirAsia offers 5 types of seat options—with different features and pricing.

  1. Standard Seats (basic economy class seats)
  2. Twin Seats
  3. Quiet Zone Seats
  4. Hot Seats 
  5. Premium Flatbed Seats

To make a Thai AirAsia booking online, go to, enter your trip requirements in the boxes, click on the Search button, and follow the on-screen prompts to select your flight, choose your payment method, choose a seat (optional), confirm your booking, and pay. You will receive your e-ticket by e-mail immediately after your payment is cleared.

If you require any special assistance at the airport, during your flight, or after, call AirAsia at (or your country office) at least 48 hours before departure. You can also contact AirAsia via: 

You can also pre-book special assistance such as wheelchair service at the time of booking your ticket or later—up to 4 hours before your flight’s departure through the Manage tab (My Bookings in some countries).

It is completely safe to make flight bookings online through this website. Your transaction is fully protected by end-to-end encryption technology. This ensures your credit card number, name, address, and phone number is 100% safe. 

Yes, AirAsia allows you to select a seat a few days before departure—but for a fee. 

If you want to make a confirmed seat reservation on AirAsia Airlines, you’ll have to pay a fee when you book your flight. If you don’t make a seat selection at the time of booking, you can select and pay for your seats later at the time of checking in:

  • Online via Manage (Manage My Booking in some countries)
  • At the airport

You can pick your seat for FREE if you’re holding a Value Pack bundle or a Premium Flex or Premium Flatbed ticket. For more information on seat selections or to book one, call (or your country office).

AirAsia is Malaysia’s largest airline and has been described by The New York Times as a pioneer of low-cost travel in Asia. In 2019, it was named the world’s best low-cost international carrier by Skytrax (for 11 years in a row). 

AirAsia flies to more than 165 destinations across 25-plus countries. It has a fleet size of 255 aircraft, incl. subsidiaries (AirAsia X, Philippines AirAsia, Indonesia AirAsia, Thai AirAsia, Thai AirAsia X, and AirAsia India).

AirAsia offers 5 seat choices: Standard Seats (basic low-cost seats)along with paid upgrades such as Twin Seats, Quiet Zone Seats, Hot Seats, and Premium Flatbed Seats.

You can make an AirAsia domestic ticket booking from your country by phone or online via If you’re booking your ticket by phone, call the AirAsia ticket office in your country and if you’re booking online, go to and you’ll be automatically redirected to your country’s website. Enter your trip requirements in the flight booking box that appears on the homepage and follow the on-screen prompts to book your domestic flight ticket.

AirAsia’s ticket booking number in the United States is . This number is open 24/7 and toll-free if you’re calling from the United States or Canada.

AirAsia’s ticket booking number in other countries are as follows:

  • Thailand +6620297866 (8am – 9pm GMT+7, all days)
  • India +91-80-4666-2222/80-6766-2222
  • Indonesia +622129270880 (open 24/7)
  • Philippines +63286727886 (open 24/7)
  • Taiwan +886277283080 (8am – 9pm GMT+8, all days)
  • Australia +61238138388 (open 24/7)
  • Japan +81335277898 (open 24/7)
  • China +862066618855 (8am – 9pm GMT +8, all days)

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