AirAsia (AK) is a low-cost Malaysian airline headquartered near Kuala Lumpur, Malaysia. It is Malaysia’s largest airline, with its central hub at Kuala Lumpur International Airport (KLIA).
An AirAsia ticket booking can take you to more than 165 destinations across 25-plus countries. AirAsia has a fleet size of 255 aircraft, incl. subsidiaries (AirAsia X, Philippines AirAsia, Indonesia AirAsia, Thai AirAsia, Thai AirAsia X, and AirAsia India).
AirAsia offers 5 seat choices: Premium Flatbed, Quiet Zone, Hot Seats, Twin Seats, and Standard Seats.
Described by The New York Times as a pioneer of low-cost travel in Asia, AirAsia has been named the world’s best low-cost international carrier for 11 years straight by Skytrax—including in 2019.
You can make your AirAsia ticket booking:
How do I make an AirAsia flight booking online?
To make your AirAsia flight booking online:
You’ll receive your e-ticket by email.
AirAsia provides special assistance to:
(such as airline-approved POCs, CPAP machines, TENS, nebulizers, etc.)
Call AirAsia Airlines to book a flight for a passenger requiring special assistance:
This AirAsia ticket booking number is toll-free in USA and Canada and is open 24/7.
Call AirAsia at least 48 hours before departure.
If you’ll be requiring special assistance at the airport or on your flight, you must call AirAsia at least 48 hours before departure at these numbers:
You can pre-book special assistance such as wheelchair service:
You can check your AirAsia flight status online or by phone, i.e., by calling the AirAsia airport office in your city.
To check your AirAsia flight status online:
To Search by flight number (opens by default) | To Search by route |
• Enter your Flight number • Click on the Find flights button | • Select the Search by route option • Select your departure and destination city from the dropdown boxes marked From and To • Click on the Find flights button |
Your AirAsia flight status will appear.
AirAsia does not offer discounted fares for senior citizens. However, senior Filipino citizens incl. those with a disability are statutorily entitled to a 20% discount when traveling within the Philippines.
If you’re looking for discounted tickets, call AirAsia Booking at and ask for a cheap flight ticket on your preferred route.
How to use AirAsia’s Manage Booking option
The AirAsia Manage Booking page allows you to customize and manage your flight bookings online.
You can use this option to:
To manage your AirAsia booking online:
You can connect with AirAsia’s Customer Support via:
You can contact the AirAsia Customer Support team for information and assistance on:
AirAsia typically offers 5 types of seating options—with different features and pricing.
AirAsia’s Premium Flatbed seats can easily recline to a full bed if needed. They provide a 59in pitch and 19in width to add more comfort onboard Airbus 330 cabins.
Major features
You can buy a Premium Flatbed seat at the time of booking, or upgrade later online through the Manage tab (in some countries My Bookings), at the airport counter when checking in, or bid for an upgrade with Premium Up.
Available on Airbus 330 aircraft, AirAsia’s Quiet Zone seats provide an exclusive seating zone between rows 7 – 14, and are available only to passengers who are more than 10 years old.
Major features
You can pre-book a Quiet Zone seat for a fee at the time of booking your ticket, or later when checking in online via the Manage (My Bookings in some countries) tab, or at the airport check-in counter.
AirAsia’s Hot Seats are located in the forward section of the cabin (Airbus 330 and 320).
Major features
Hot Seats can be selected for a fee at the time of booking, or later through the Manage (My Bookings in some countries) option.
Note:-
With no middle seat distraction from strangers, AirAsia’s Twin Seats on Airbus 330 aircraft provide couples and friends extra privacy as they are located in the rear section.
You can book Twin Seats for a fee when booking your ticket, later via the Manage (My Bookings in some countries) option, while checking in, or at the airport check-in counter.
A photograph of Twin Seats on AirAsia
AirAsia’s lowest fare seats, known as Standard Seats, feature a 28in pitch and 16–17in width on A320s, and at least a 30in pitch and 16in width on A330s.
A photograph of Standard Seats on AirAsia
Note. Seat selection is free if you’re holding a Value Pack bundle or a Premium Flex or Premium Flatbed ticket.
What types of fares does AirAsia offer?
Low Fare | Value Pack | Premium Flex | Premium Flatbed | |
Carry-on baggage | Complimentary | Complimentary | Complimentary | Complimentary |
Checked baggage | Must purchase | 44lb/20kg | 44lb/20kg | 88lb/40kg |
Seat Selection (Pick a Seat) | Must purchase | Only Standard Seats | Complimentary | Complimentary |
Meals | Must purchase | Complimentary | Complimentary | Complimentary |
Insurance (Tune Protect) | Must purchase | Complimentary | Complimentary | Complimentary |
Inflight Entertainment | Temporarily suspended | Temporarily suspended | Temporarily suspended | Temporarily suspended |
Noise-cancelling headphones | Not available | Not available | Not available | Temporarily suspended |
Xpress baggage | Not available | Not available | Complimentary | Complimentary |
Xpress boarding | Not available | Not available | Temporarily suspended | Temporarily suspended |
Dedicated check-in | Not available | Not available | Complimentary | Complimentary |
Pillow and duvet | Not available | Not available | Not available | Complimentary |
Time/Date change | Available for a fee | Available for a fee | Free 2 times | Unlimited |
Name change | Not permitted | Not permitted | Not permitted | Not permitted |
Destination change | Not permitted | Not permitted | Not permitted | Not permitted |
Cancellation and Refund | Not permitted | Not permitted | Not permitted | Not permitted |
BIG points | Up to 10 points per RM 1 | Up to 10 points per RM 1 | Up to 12 points per RM 1 | Up to 12 points per RM 1 |
Notes • Value Pack is not available on any Fly-Thru route from/to/through India, Thailand, or Japan. • Tune Protect insurance covers baggage delays and offers a one-hour on-time guarantee except on Fly-Thru and AirAsia Japan (DJ) flights. • Xcite inflight entertainment is only available on AirAsia X (D7) flights but not on flights from/to Saudi Arabia, Singapore, Bali, and between Okinawa/Osaka and Taipei. • Time/Date change is permitted: ◦ Up to 48 hours before departure for Low Fare and Value Pack fares (for a fee). ◦ Up to 2 hours before departure for Premium Flex and Premium Flatbed fares. Fare difference must be paid for. • Meals will not be provided on: ◦ Low Fare and Value Pack fares on direct flights ◦ Premium Flex and Premium Flatbed fares on AirAsia India (I5), AirAsia Japan (DJ), and Thai AirAsia (FD) flights. |
Note. Your passport needs to be valid for at least 6 months at the end of your applicable visa or your prospected travel date.
AirAsia’s onboard services include meals and beverages, duty-free merchandise, and inflight entertainment.
You can purchase snacks and beverages onboard—such as chips, nuts, chocolate, and canned or bottled water. Hot meals are not sold directly on the flight, so you will have to pre-book them online at least 24 hours before your flight’s departure.
AirAsia’s cabin crew can help you with the items available for duty-free purchase on board. You can view the online catalog using the inflight AirAsia Wi-Fi, or request home delivery once you arrive at your destination. For details, ask AirAsia’s inflight staff.
AirAsia’s inflight entertainment (Xcite) offers hundreds of hours of curated movies and TV series (on a 10.1-inch HD display)—plus games, music, and podcasts.
AirAsia’s frequent flyer program is called BIG Loyalty
Known as BIG Loyalty, AirAsia’s award-winning free-to-join loyalty program offers gifts, privileges, and extra facilities to members. With 300+ partners in lifestyle, travel, and financial services, it is one of Asia’s biggest loyalty programs.
BIG Loyalty is available in 4 main categories—Red, Gold, Platinum, and Black. Each category has its own set of qualification requirements and rewards—depending on the number of miles you fly with AirAsia.
You can download the BIG Loyalty app from the Apple App Store and Google Play Store.
To learn more about BIG Loyalty:
An AirAsia reservation can take you to more than 165 destinations in 25-plus countries, including:
Some of the popular routes you can fly on an AirAsia reservation from the United States are:
A. Call the AirAsia booking phone number . This number is toll-free if you’re calling from the United States and Canada and open 24/7.
A. AirAsia offers 5 types of seat options—with different features and pricing.
1)Standard Seats (basic economy class seats)
2) Twin Seats
3) Quiet Zone Seats
4) Hot Seats
5) Premium Flatbed Seats
A. To make a Thai AirAsia booking online, go to AirAsia.com/flights/Thailand, enter your trip requirements in the boxes, click on the Search button, and follow the on-screen prompts to select your flight, choose your payment method, choose a seat (optional), confirm your booking, and pay. You will receive your e-ticket by e-mail immediately after your payment is cleared.
A. If you require any special assistance at the airport, during your flight, or after, call AirAsia at (or your country office) at least 48 hours before departure. You can also contact AirAsia via:
1) Call Centers AirAsia Call Centers
2) Twitter: AirAsia Twitter Support
3) Facebook: AirAsia Facebook Support
4) WhatsApp: AirAsia WhatsApp Support
You can also pre-book special assistance such as wheelchair service at the time of booking your ticket or later up to 4 hours before your flight’s departure through the Manage tab (My Bookings in some countries).
A. It is completely safe to make flight bookings online through this website. Your transaction is fully protected by end-to-end encryption technology. This ensures your credit card number, name, address, and phone number is 100% safe.
A. Yes, AirAsia allows you to select a seat a few days before departure but for a fee.
A. If you want to make a confirmed seat reservation on AirAsia Airlines, you’ll have to pay a fee when you book your flight. If you don’t make a seat selection at the time of booking, you can select and pay for your seats later at the time of checking in:
1) Online via Manage (Manage My Booking in some countries)
2) At the airport
You can pick your seat for FREE if you’re holding a Value Pack bundle or a Premium Flex or Premium Flatbed ticket. For more information on seat selections or to book one, call (or your country office).
A. AirAsia is Malaysia’s largest airline and has been described by The New York Times as a pioneer of low-cost travel in Asia. In 2019, it was named the world’s best low-cost international carrier by Skytrax (for 11 years in a row).
AirAsia flies to more than 165 destinations across 25-plus countries. It has a fleet size of 255 aircraft, incl. subsidiaries (AirAsia X, Philippines AirAsia, Indonesia AirAsia, Thai AirAsia, Thai AirAsia X, and AirAsia India).
AirAsia offers 5 seat choices: Standard Seats (basic low-cost seats)—along with paid upgrades such as Twin Seats, Quiet Zone Seats, Hot Seats, and Premium Flatbed Seats.
A. You can make an AirAsia domestic ticket booking from your country by phone or online via AirAsia.com. If you’re booking your ticket by phone, call the AirAsia ticket office in your country and if you’re booking online, go to AirAsia.com and you’ll be automatically redirected to your country’s website. Enter your trip requirements in the flight booking box that appears on the homepage and follow the on-screen prompts to book your domestic flight ticket.
A. AirAsia’s ticket booking number in the United States is . This number is open 24/7 and toll-free if you’re calling from the United States or Canada.
A. AirAsia’s ticket booking number in other countries are as follows:
1) Thailand +6620297866 (8am – 9pm GMT+7, all days)
2) India +91-80-4666-2222/80-6766-2222
3) Indonesia +622129270880 (open 24/7)
4) Philippines +63286727886 (open 24/7)
5) Taiwan +886277283080 (8am – 9pm GMT+8, all days)
5) Australia +61238138388 (open 24/7)
6) Japan +81335277898 (open 24/7)
7) China +862066618855 (8am – 9pm GMT +8, all days)
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