Hawaiian Airlines Reservations

The flag carrier of Hawaii, Hawaiian Airlines (HA), is the 10^th biggest commercial airline in the United States. It is based in Honolulu, Hawaii, and operates from its main hub at Daniel K. Inouye International Airport (in Oʻahu) and a secondary hub at Kahului Airport (in Maui.

Hawaiian Airlines has a fleet size of 62-plus aircraft. Passengers holding Hawaiian Airlines reservations can fly to more than 32 cities in Asia, American Samoa, Australia, New Zealand, French Polynesia, Hawaii, and the United States. 

Hawaiian Airlines’ cabin configurations typically comprise Main Cabin Basic, Main Cabin (Economy), Preferred Seat (on select flights), Extra Comfort (Premium Economy, on select flights), First Class, and Business Class. 

Hawaiian Airlines is one of the world’s safest airlines—with no major accident against its name. It was ranked #1 for on-time performance (2004-2019), best customer service, and best domestic airlines (2015-18)—and often tops the list for the lowest cancellations, baggage handling problems, best boarding, best comfort, and best food. 

Booking Methods

You can make your Hawaiian Airlines booking in any of the following ways: 

1. By phone 
2. Online (via the web or mobile) 
3. From the official Android or iOS app 
4. From the Hawaiian Airlines airport counter
5. From your travel advisor 

Hawaiian Airlines Reservations Number 

The Hawaiian Airlines reservations number is .
To book a flight, call this 24/7 toll-free number in the United States and Canada and inform them of your trip requirements. You’ll be able to make your flight booking securely over the phone. 

How to Make Hawaiian Airlines Reservations Online 

To make an online booking with Hawaiian Airlines:

1. Go to HawaiianAirlines.com 
2. Enter/select the city names and your flight requirements
3. Click on the Search Flights button 
4. Select your flight 
5. Confirm your booking and pay 

Your e-ticket will be sent to you by email as soon as your payment is received. 

How to Check Your Flight Status on Hawaiian Airlines

To check your Hawaiian Airlines’ flight status online:

1. Go to HawaiianAirlines.com 
2. Click on the Flight Status 
3. Select any one of the following:
   1. By Flight Number (opens by default) 
   2. By Route
4. Enter your flight details 
5. Click on the Check Flight Status button 

Your flight status will appear.

How to Save Money on Hawaiian Airlines Reservations

• Call Hawaiian Airlines reservations at this phone number:
• Join the mailing list to get special flight deals from time to time.
• Join HawaiianMiles to earn extra miles on everyday purchases.

Senior Discounts on Hawaiian Airlines 

Hawaiian Airlines currently does not offer senior discounts. If you’re looking for special prices for senior citizens, call and ask for a special deal. 

Hawaiian Airlines Manage Booking

Use the Manage Flights option to manage your trip quickly and easily

You can use the Manage Flights option to perform many useful tasks online, such as:

• Check in for your flight 
• View your trips 
• Change or cancel your flight
• Know your flight status

To manage your flight(s):

1. Go to HawaiianAirlines.com 
2. From the Manage Flights dropdown, click on:
   1. Check-In to check in for your flight 
   2. Flight Status to learn about your flight status 
   3. My Trips to view, change or cancel your flight
   4. My Receipts to view or download your receipts

You can also manage your Hawaiian Airlines flight(s) with the mobile app. If you run into any difficulties, contact Customer Relations for assistance (see below).  

Fare-Hold Reservations

Hawaiian Airlines Fare-Hold option allows you to book a one-way or roundtrip fare online via HawaiiAirlines.com and hold it for up to 7 days at the same price. The option is available only on flights operated by Hawaii Airlines and not on codeshare flights or HawaiianMiles award bookings.

Exception

You cannot hold a flight on a Main Cabin Basic fare, or if your date of travel is within:

• 2 weeks for a flight to a neighbor island 
• 3 weeks for a flight to North America 
• 3 days for an international flight

Benefits

The 3 major benefits of Fare-Hold reservations are that after purchasing the option: 

• Your ticket price will not increase.
• The seat selected by you will be reserved. 
• Your flight ticket will not sell out.

Points to remember

• Fare-Hold reservations are applicable per person during reservations. 
• The Fare-Hold option fees are nonrefundable.
• The Fare-Hold option fees cannot be applied toward the ticket price. 

• You must ticket your Fare-Hold reservation within the date and time indicated or it will be cancelled on the expiration date by 11:59 PM Hawaii Standard Time.
• Fare-Hold reservations cannot be changed. The only way to change is to cancel the reservation and rebook, which may result in a higher fare. 
• You can hold only 1 Fare-Hold reservation at a given point of time—multiple reservations are not permitted. 
• If you’re a Pualani Platinum or Gold member, you are allowed 1 complimentary Fare-Hold reservation at any given time. 

How to Put Your Fare and Seats on Hold

You can put your fare and your seats on hold online as explained below:

1. Go to HawaiianAirlines.com 
2. Enter your flight requirements in the booking box 
3. Click on Search Flights 
4. Select your flight 
5. Choose Fare-Hold from the bottom of the page
6. Confirm your booking and pay 

Hawaiian Airlines Customer Relations Phone Numbers

You can contact Hawaiian Airlines’ Customer Relations through:

• Web Portal www.HawaiianAirlines.com/contact-us/email  
• Mail Consumer Affairs Office

Hawaiian Airlines, Inc.

P.O. Box 30008

Honolulu, HI 96820

• The U.S. and Canada +1-800-367-5320 (TTY: Dial 711)

HawaiianMiles 1-877-426-4537Web Support 1-866-586-9419Hawaiian Air Cargo 1-877-HA-CARGO (422-2746)Central Baggage Service 1-866-389-6654Hawaiian Airlines Vacations 1-844-762-0089 (US & Canada only) 1-312-279-7761 (all other locations)

• Asia

China (10) 6502-6766Hong Kong (852) 2728-6329Indonesia (21) 3483-1707Japan 0570-018-011Korea (02) 775-5552

Malaysia (03) 2143-1533Philippines (02) 8518 5933Singapore +65 6223-8377Thailand (02) 163-4315Vietnam (028) 39 330 828 (Ho Chin Minh) (024) 39 330 828 (Hanoi)

• South Pacific

American Samoa (684) 699-1875Australia 1800 955 912New Zealand 0800 449 415Tahiti (689) 40-866-000Hawaiian Airlines Vacations Australia: +61 286078904 New Zealand: +64 98875333 Other locations: 1-312-596-5795

Hawaiian Airlines Cabin Classes 

Hawaiian Airlines offers the following cabin configurations (travel classes):

1. Main Cabin Basic (Discount Economy)
2. Main Cabin (Economy or Coach)
3. Preferred Seat Cabin (on select flights)
4. Extra Comfort Cabin (Premium Economy, on select flights)
5. Business Class 
6. First Class

1. Main Cabin Basic Seats

A view of Hawaiian Airlines’ Main Cabin Basic Seats

Hawaiian Airlines’ Main Cabin Basic is the lowest-priced fare option that comes with a few complimentary services—and a few limitations.

Complimentary services include: 

• Free in-flight meals, snacks, and beverages as Main Cabin passengers
  (on international and North American flights)
• Free in-flight entertainment

Other services offered:

• Same carry-on allowance as Main Cabin passengers 
• Same accessibility accommodations and services as other passengers
• Eligible for Fare Hold  

Limitations include:

• Seat assignment available only at check-in time or at the gate 
• No earlier access to overhead bins
• Last in boarding group 
• No flight changes allowed
• Non-refundable fares
  (unless canceled within 24 hours of booking and at least 7 days before departure)
• No upgrades allowed
• No Pualani Elitebonus HawaiianMiles
  (however, standard flight miles and segments will count towards elite status)

2. Main Cabin (Economy or Coach Class) Seats

A view of Hawaiian Airlines’ Main Cabin Class seats

Hawaiian Airlines’ Main Cabin class is a regular, full-fare coach ticket. It includes complimentary services—and a few limitations.

Complimentary services include: 

• Free meals, snacks, and beverages 
• Free in-flight entertainment 

Other services offered:

• Advance seat selection 
• Flight change without a fee
• Earlier access to the overhead bin
• Seat upgrades to Extra Comfort or First Class 
• Non-alcoholic beverages and free island maps on inter-island flights
• Eligible for Pualani Elite bonus HawaiianMiles

Limitations include: 

• Non-refundable fares
  (unless canceled within 24 hours of booking and at least 7 days before departure)

3. Preferred Seats 

A view of Hawaiian Airlines’ Preferred Seats

Hawaiian Airlines’ Preferred Seats are available on North American flights (Boeing 767s) and inter-island flights (Boeing 717s). Preferred Seats come with: 

• Extra legroom
  (on select seats—all Neighbor Island routes—except on codeshare flights or ‘Ohana by Hawaiian’ flights)
• Priority boarding
• Advance seat selections 
• Complimentary beverages, meals, and snacks (North America flights)
• Early access to overhead bins 

Hawaiian Airlines Reservation Fees

Hawaiian Airlines handling charges are as follows:

• Hawaiian Airlines Reservations from Call Centers USD 25/ticket
• Hawaiian Airlines Reservations from Airport Ticket Counters USD 25/ticket

How Much Will I Have to Pay for Hawaiian Airlines Preferred Seats?

The extra fee for Preferred Seats will depend on your flight route, as shown below.

	United States (USD)	New Zealand (NZD)	Australia (AUD)	Korea (KRW)	Japan (JPY)	Tahiti (XPF)	China (CNY)
Flights to Neighbor Islands	10	15	15	11,000	1,000	1,100	70

4. Extra Comfort 

A view of Hawaiian Airlines’ Extra Comfort Seats

Hawaiian Airlines’ Extra Comfort seats are a premium economy seating option available on select flights (New York, Boston, Honolulu, Portland, Oakland, San Diego, and Seattle). 

Important features include:

• Extra legroom of 5 or more inches
• Access to the Priority Security Line
• Priority boarding
• Power and USB ports
• Free amenity kit 
• Complimentary in-flight entertainment 
• Complimentary non-alcoholic beverages, meals, and snacks 

5. Business Class Seats

A view of Hawaiian Airlines’ Business Class Seats

Hawaiian Airlines’ Business Class seats feature 180-degree lie-flat seats, and: 

• Free in-flight entertainment via personal tablet
• In-seat power 
• Complimentary lounge/club access
• 2 complimentary checked bags 
• Pillow, blanket, or a quilt (select flights)
• Slippers, mattress pad, and amenity kits (select flights) 

6. First Class Seats

A view of Hawaiian Airlines’ First Class Seats

Hawaiian Airlines’ First Class seats feature 180-degree lie-flat seats (Airbus A330) or reclining seats with footrest (Airbus A321). Important features include: 

• 2 complimentary checked bags 
• Priority handling of baggage 
• Priority pre-boarding and check-in 
• Pre-assigned seat assignment
• Access to Premier Club lounges 
• Larger seats with extra legroom
• AC power and USB ports
• Complimentary meals, snacks, and beverages from dedicated flight attendants
• Unlimited in-flight beverage service
• Free access to movies, TV, and music 

Most First Class tickets are non-refundable but can be changed free of cost. 

Hawaiian Airlines Seat Choices 

Hawaiian Airlines offers the following seating options:

1. Main Cabin Basic (Discount Economy)
2. Main Cabin (Economy)
3. Preferred Seats (on select flights)
4. Extra Comfort Seats (Premium Economy, on select flights)
5. Business Class Seats 
6. First Class Seats

Hawaiian Airlines Seat Assignment

You can reserve your seat on Hawaiian Airlines: 

1. When you book your flight ticket (best time)—provided it’s not a Main Cabin Basic fare.

1. By phone—just call .
2. Online 

2. After you purchase your flight ticket
   1. From My Trips 
3. From Hawaiian Airlines’ mobile app 
4. During check-in (online or at the airport)

Tip. The best time to purchase your seat assignment on Hawaiian Airlines is at the time of booking your ticket—because that’s when you have the maximum choice available to you. 

To select your seat online: 

1. Go to HawaiianAirlines.com 
2. Enter your Last Name and 6-letter Confirmation Code or 13-digit E-Ticket Number 
3. Click on the Continue button
4. Choose your flight and select your seat by following the prompts

Hawaiian Airlines Seat Reservation for Disabled Passengers 

To request assistance in advance, call Hawaiian Airlines Reservations at +1-800-367-5320 (if you have hearing and speech difficulties, dial 711 (via phone and TTY).

What common situations does Hawaiian Airlines cover for disabled passengers?

• If you’re traveling with an emotional support animal:
  • Inform Hawaiian Airlines Reservations (+1-800-367-5320) at least 48 hours in advance. 
  • Fill out the Hawaiian Airlines Emotional Support Animal form or provide your own documentation 
  • Your support animal will require an animal health certificate and any other document required by the Hawaii Department of Agriculture
  • If the duration of your flight exceeds 8 hours, you will be required to furnish documentation stating that your emotional support animal will not be required to relieve itself during the flight, and is able to relieve itself without it leading to a health or sanitation issue on the flight. 
  • For details, refer to this page.
• If you’re traveling with a service animal:
  • Inform Hawaiian Airlines Reservations at least 48 hours in advance.
  • You may need to furnish ID cards or other credible documentation or evidence that your animal is indeed a service animal. 
  • Your service animal will require an animal health certificate and any other document required by the Hawaii Department of Agriculture.  
  • If the duration of your flight exceeds 8 hours, you will be required to furnish documentation stating that your service animal will not be requiring to relieve itself on the flight and that it can relieve itself without it leading to a health or sanitation issue on the flight.
  • For details, refer to this page.
• If you need help to or from the gate:
  • Hawaiian Airlines will provide wheelchair service and airport escorts free of charge. 
  • Inform Hawaiian Airlines Reservations at least 48 hours in advance.
• If you’re traveling with a personal mobility device (wheelchair or scooter):
  • Inform Hawaiian Airlines Reservations (+1-800-367-5320).
  • You’ll also need to fill out the wheelchair description form.
  • Check in at least 1 hour before the recommended check-in times.
  • If the height of your mobility device exceeds the cargo door height, you may need to discuss other alternatives with Hawaiian Airlines Reservations. 
  • Most cabins can accommodate 2 manual wheelchairs of up to 50lb each on a first-come-first-served.
  • You can travel with 2 spare lithium-ion batteries, each up to 160Wh, or 1 spare battery of up to 300 Wh.  
• If you’re traveling with a cane, walker, pair of crutches, or a prosthetic device:
  • Your device will not count toward your carry-on allowance. 
  • Pre-boarding is recommended to enable the flight attendants to stow your device or check it at the gate if required.
• Portable oxygen concentrators (POCs):
  • All devices must be pre-approved or FAA-compliant.
  • Inform Hawaiian Airlines Reservations at least 48 hours in advance.
  • Your device’s battery life must cover at least 150% of the scheduled flight time as such devices cannot be plugged into electrical outlets onboard.
  • Check in at least 1hour before the recommended check-in times.
  • POCs are not allowed in exit rows, bulkhead rows, or seats that block aisle access.
  • Your POC must be stowed in an overhead bin or under the seat in front of you during taxiing, take-off, and landing. 
  • Your POC’s battery must not exceed 160 Wh.
  • You’re allowed to carry a spare battery of up to 160Wh, and up to 2 spare batteries of 101–160 Wh. You will also need to protect your spare batteries to prevent short-circuiting, such as by placing them in their original retail packaging or by taping the terminals and placing the batteries in separate plastic bags or protective pouches.
  • Personal oxygen tanks or devices using liquid oxygen are not allowed onboard.
• CPAPs and other assistive respiratory devices:
  • Inform Hawaiian Airlines Reservations at least 48 hours in advance.
  • Check in at least 1hour before the recommended check-in times.
  • There’s no requirement for battery life (CPAP and BiPAP machines).
  • These devices cannot be plugged into electrical outlets onboard, so your batteries must be charged before boarding.
  • If you’re traveling with a respirator or ventilator, its battery life must cover at least 150% of the scheduled flight time, as these devices cannot be plugged into electrical outlets onboard. 
  • Such devices are not allowed in exit rows, bulkhead rows, or seats that block aisle access.
  • Your device must be stowed in an overhead bin or under the seat in front of you during taxiing, take-off, and landing. 
  • The manufacturer’s label on your device must state that it can be used safely onboard.
  • You’re allowed to carry a spare battery of up to 160Wh, and up to 2 spare batteries of 101–160 Wh. You will also need to protect your spare batteries to prevent short-circuiting, such as by placing them in their original retail packaging or by taping the terminals and placing the batteries in separate plastic bags or protective pouches.
  • Humidifiers and air purifiers cannot be used onboard.
• If you have severe allergies:
  • You can pre-board to sanitize your seat area, in which case you will need to notify an agent at the boarding gate. 
• If you have mental or cognitive disabilities:
  • Passengers with serious mental or cognitive disabilities may have to fly with a ticketed safety assistant in the following circumstances:
    • The passenger cannot evacuate safely on their own in case of an emergency
    • The passenger cannot understand or respond to safety instructions
    • The passenger has severe hearing and vision impairments and cannot communicate properly with crew members.
• If you’re traveling in a group:
  • You will need to call Hawaiian Airlines Reservations at least 48 hours in advance.

Assistance Limitations 

Hawaiian Airlines will not administer medication, provide eating assistance, restroom assistance, or medical services onboard.

Hawaiian Airlines In-flight Entertainment (IFE) Services

Hawaiian Airlines’ in-flight entertainment services include:

• In-flight entertainment streaming to mobile devices, tablets, and laptops
• 100s of movies 
• TV shows 
• Wellness videos 
• Games 
• Entertainment for youngsters (movies, TV shows, and games)
• Hana Hou! Magazine 

Hawaiian Airlines Frequent Flyer Program—HawaiianMiles

After you join HawaiianMiles, you can: 

• Earn air miles whenever you fly on Hawaiian Airlines or a partner airline 
• Redeem miles—including for Main Cabin seats 
• Use your air miles to upgrade to First or Business Class
• Earn miles on everyday purchases 
• Share, donate or gift your air miles 

Hawaiian Airlines Phone Numbers

Below are a few important phone numbers of Hawaiian Airlines.

Hawaiian Airlines Reservations Number—U.S.A and Canada
Hawaiian Airlines’ phone numbers in the U.S.A. and Canada are as follows:

Hawaiian Airlines Reservations Phone Number

Hawaiian Airlines Central Baggage Services Office Phone: +1-866-389-6654
(8am–4:30pm HST, 7 days/week)

Fax: +1-808-835-3466 

Mail: P.O. Box 30008, Honolulu, HI 96820

Hawaiian Airlines Cargo +1-877-HA-CARGO (422-2746) 

Seat Reservations for Disabled Passengers +1-800-367-5320
(TTY: Dial 711)

Traveling with Emotional Support Animals +1-800-367-5320

General Inquiries +1-800-367-5320

HawaiianMiles Service Center +1-877-HA-MILES (1-877-426-4537)

Web Support Center +1-866-586-9419
www.hawaiianairlines.com/contact-us/email

Hawaiian Airlines Vacations +1-844-762-0089 (US & Canada) 

+1-312-279-7761 (other locations)

Hawaiian Airlines Reservations Number—Asia 

Hawaiian Airlines’ reservation phone numbers in Asia are as follows:

• Singapore +65 6223-8377
• Thailand (02) 163-4315
• Philippines (02) 8518 5933
• Malaysia (03) 2143-1533
• Korea (02) 775-5552
• Japan 0570-018-011
• Indonesia (21) 3483-1707
• Hong Kong (852) 2728-6329
• China (10) 6502-6766
• Vietnam Ho Chi Minh City: (028) 39 330 828

Hanoi: (024) 39 330 828

Hawaiian Airlines Reservations Number—South Pacific 

Hawaiian Airlines’ reservation phone numbers in the South Pacific region are as follows:

• American Samoa (684) 699-1875
• Tahiti (689) 40-866-000
• Australia +1-800-955-912
• New Zealand 0800-449-415
• Hawaiian Airlines Vacations Australia: +61 286078904

New Zealand: +64 98875333

Other locations: +1-312-596-5795 

Special Assistance Offered by Hawaiian Airlines

Hawaiian Airlines provides special assistance to:

• Passengers with disabilities
• Passengers requiring wheelchair and mobility assistance 
• Passengers requiring portable oxygen concentrators /respiratory devices
• Passengers traveling with service animals/emotional support animals
• Passengers requiring additional room
• Passengers with a lap child (under 2 years old)
• Passengers traveling with a child (over 2 years old)
• Pregnant passengers 
• Unaccompanied minors 
• Passengers traveling with pets

Hawaiian Airlines Travel Destinations 

An illustration of Hawaiian Airlines travel destinations 

Hawaiian Airlines flies to more than 32 cities in Asia, American Samoa, Australia, New Zealand, French Polynesia, Hawaii, and the United States. It operates in a codeshare partnership with China Airlines, Japan Airlines, JetBlue Airways Korean Air, and Virgin Australia—which allows you to mix and match your flights to many more destinations on your Hawaiian Airlines reservations. 

Popular Destinations

• Hawaii 
  • Hawaii Island
  • Kauai
  • Lanai
  • Maui
  • Molokai
  • Oahu
• North America
  • Seattle
  • San Jose
  • San Francisco
  • San Diego
  • Sacramento
  • Portland
  • Phoenix
  • Oakland
  • New York City
  • Los Angeles
  • Long Beach
  • Las Vegas
  • Boston
• Asia and South Pacific
  • Tokyo
  • Sydney
  • Seoul
  • Sapporo
  • Papeete
  • Pago Pago
  • Osaka
  • Fukuoka
  • Brisbane
  • Auckland

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Frequently Asked Questions on Hawaiian Airlines