Air India Flight Booking

Air India (AI) is the flag carrier of India. Owned by a government enterprise (Air India Limited), the New-Delhi headquartered airline operates out of 2 main hubs (New Delhi and Mumbai) and 2 secondary hubs (Chennai and Kolkata).

Air India operates one of the world’s youngest fleets and has a fleet size of 127 aircraft (excluding subsidiaries). Passengers holding an Air India flight booking can travel to more than 103 domestic and international destinations (excluding subsidiaries) across 4 continents. 

Air India typically offers 3 cabin configurations on long-haul flights—Economy Class, Business Class, and First Class.

Air India has been certified by Skytrax as a 3-Star Airline. Its subsidiaries include Alliance Air and Air India Express.

Air India Flight Booking Options 

You can make your Air India flight booking: 

  1. By phone 
  2. Online 
  3. With the mobile app (Android or iOS)
  4. At an Air India ticket counter 
  5. Through a travel agent 

How to Make Air India Flight Booking Online 


A screenshot of the Air India online flight booking functionality

To make an online flight booking on Air India:

  1. Go to AirIndia.in 
  2. Enter your trip requirements in the box
  3. Click on the Book Now button  
  4. Follow the prompts to: 
    1. Select your flight 
    2. Enter the passenger details, including:
  1. Meal preference 
  2. Frequent flyer program details (if required)
  3. Special assistance requirements (if required)
  1. Select a seat (optional)
  2. Select your payment method
  3. Enter the necessary details
  4. Confirm your booking
  5. Pay

You will receive your e-ticket by email after you pay.

Note

  • You can book a trip to up to 6 destinations by selecting the Multi City link on top.
  • If you’re purchasing a ticket for someone and not travelling, the passenger will be required to present a photocopy of the credit/debit card (both sides) at the check-in desk. The photocopy must be self-attested by the card holder and contain the passenger’s name, date of journey, and sector on which the passenger is travelling. Be sure to blacken out the CVV number on the photocopy for security reasons.

Other Air India Flight Ticket Booking Options 

You can also make your Air India flight ticket booking: 

  1. With the Android or iOS app 
  2. Through an Air India ticket office 
  3. Through your travel advisor 

Travelling with Special Requirements 

Book special assistance at 48 – 72 hours before departure 


Photograph of a passenger travelling in a wheelchair on Air India 

If you’re a passenger with special needs, you can ask for special assistance at the airport, as well as when boarding and disembarking the aircraft, and during the flight. 

Passengers who can seek special travel assistance on Air India include:

  • Passengers with reduced mobility 
    • Passengers requiring a wheelchair for a ramp, steps, or cabin seat
    • Passengers requiring a stretcher 
  • Blind passengers (with/without seeing-eye dog)
  • Deaf passengers 
  • Passengers requiring extra space 
  • Passengers requiring a Medical Information (MEDIF) Form 
    • Passengers requiring a stretcher or incubator onboard.
    • Passengers requiring oxygen on-board.
    • Passengers requiring extra space for leg elevation.
    • Passengers requiring medical equipment on-board.
  • Unaccompanied minors
  • Passengers traveling with pets

For details, refer to Air India’s Disability Assistance page. 

Note

Air India will not provide assistance inside the toilet, meal assistance, or services that include lifting a passenger or administering medications on the flight.

What to Do if You Require Special Assistance on Air India

If you require special assistance, contact Air India at least 48 hours before departure (72 hours for U.S. and Canada) about the service you need. You must do this: 

  1. At the time of booking your flight, or
  2. After booking by filling out the Request for Assistance form 

How to Request Special Assistance Online at the Time of Booking

To request special assistance online when booking your Air India flight:

  1. Go to AirIndia.in 
  2. Enter your trip requirements 
  3. Click on the Book Now button  
  4. Follow the prompts to:  
    1. Select your flight   
    2. Enter the passenger details, including:
  1. Meal preference 
  2. Frequent flyer program details (if required)
  3. Special assistance requirements 
  1. Select a seat (optional)
  2. Select your payment method
  3. Enter the necessary details
  4. Confirm your booking
  5. Pay

You can also request special assistance:

  1. On phone by calling +1-844-903-1897 or an Air India ticket office near you 
  2. Through your travel agent 
  3. By filling out the Request for Assistance form 

How to Check Your Air India Flight Status 

You can check the arrival and departure status of your Air India flight by calling the Air India airport office in your city or online 


A screenshot of the Air India online flight status checking functionality

To check your Air India flight status online:

  1. Click on this link: AirIndia.in/FlightTracking.htm 
  2. Enter/select the flight details:
  1. Date 
  2. Flight Number 
  3. Captcha 
  4. Click on the Search button

Your flight’s arrival and departure status will appear in real-time.

11 Ways to Save Money on Air India Flight Booking


How to save money on Air India international flight booking and domestic tickets

  1. Book 30 days to 6 months in advance. This can save you at least INR 1,000 on domestic flights and INR 10,000 – 15,000 on international flights. 
  2. Pick the cheapest day to travel. Travelling on weekends is costlier than travelling on weekdays, and certain days of the week can be super cheap. 
  3. Odd-hour flights are cheaper than flights that take off at convenient hours. 
  4. Check if your debit or credit card offers:
    1. Discounted flights 
    2. Flying points for future discounts 
    3. Access to airport lounges and special areas
  5. Buy a ticket with your credit/debit card using the no-cost EMI option and pay off in easy monthly installments with zero interest fee.
  6. Book a round trip—it is usually cheaper.
  7. Check out the special offers on Air India’s website.
  8. If you’re a student, look for Air India’s student discounts
  9. Check out Air India’s special offers for the Middle East and the Gulf.
  10. Join Flying Returns to earn extra miles on future trips.
  11. Before booking, check your Air India ticket price with +1-844-903-1897

Air India Flight Booking for Senior Citizens


How to get a senior citizen discount on Air India 

Air India offers a discount of 50% on the basic fare to senior citizens traveling on domestic flights within India. To be eligible, you must be: 

  • An Indian national 
  • At least 60 years old
  • A permanent resident of India 

To apply for a senior citizen flight booking discount, download the senior citizen concession form

If you’re a senior citizen looking for discounted Air India flight tickets to international destinations, call Air India Booking at +1-844-903-1897 and ask for a low-cost ticket. 

Air India Flight Booking for Armed Forces

Air India Armed Forces Concession 

Air India offers a 50% discount on the basic fare on select classes for domestic travel within India to active military personnel belonging to the Indian Armed Forces. Family members travelling at their own expense are also eligible for concession. Family members include spouses, dependent children between the age of 2 and 26 years, and dependent parents. However, married children are not included. 

To qualify for the discount, you must: 

  • Purchase your ticket at least 3 days before departure. 
  • Present a valid ID at check-in.

If you’re travelling with an infant below 2 years of age, you will be charged INR 1,250 (plus applicable taxes) for the first infant. No discounts are permitted for additional infants.

How to Manage Your Air India Trip/Journey


Use Manage Your Trip to manage your Air India trip quickly and easily

A screenshot of the Manage Your Trip functionality on Air India’s website

Air India’s Manage Your Trip functionality lets you manage your trip online by allowing you to: 

  • View your trip details
  • Rebook or cancel your Air India flight (or trip)
  • Book your seat 
  • Book your meal preferences 
  • Book a hotel

To manage your trip online via the Manage Your Trip tab:

  1. Go to AirIndia.in 
  2. From Manage Your Trip, select the Manage Booking tab


A screenshot of Air India’s Manage Booking functionality 

  1. To retrieve your flight booking, enter your: 
    1. Last name  
    2. Booking reference (PNR) or ticket number 
  2. Click on the Retrieve Booking button 
  3. Follow the prompts to:
    1. View your trip details
    2. Rebook or cancel your Air India flight (or trip)
    3. Book your seat 
    4. Book your meal preferences 
    5. Book a hotel

You can also manage your Air India flights through Air India’s mobile app. If you encounter any problems or aren’t sure what to do next, contact Air India Customer Support for assistance.  

Air India Customer Support Numbers 

You can contact Air India Customer Support by phone per the following details:

  • U.S.A. and Canada +1-888-634-1407 (toll-free)
  • U.K. 0800 048 9254 (toll-free)
  • Australia 613 701 98270 (toll number) 
  • France 331 874 06644 (toll number) 
  • Germany 496925511337 (toll number)
  • Singapore 800 101 4016 (toll-free)
  • India 0124-2641407/020-26231407/1860-233-1407
  • Other Countries + 91-124-2641407/20-26231407 (toll number)

Air India Travel Classes

Air India offers 3 types of cabin configurations (travel classes) on long-haul flights: 

  1. Economy Class
  2. Executive Class
  3. First Class

Air India Economy Class

Major features

  • Complimentary snacks and meals 
    • International flights serve veg/non-veg Indian or continental cuisine 
    • Domestic flights offer veg snacks and meals 
  • Complimentary wine/liquor on international routes
  • Meal selection 
  • Movie screens 
  • Temperature control 

Air India Executive Class


Major features

  • Priority check-in  
  • Lounge access
  • Spacious cabins and comfortable seats
  • Window or aisle seats for each passenger (on 747s)
  • Complimentary entrees, meals, and wine/liquor
  • Amenity kit and duvet 
  • Sleeping suit (pajamas and long-sleeve shirt)

Air India First Class

Major features

  • Priority check-in  
  • Lounge access
  • 180-degree recline seats
  • Window or aisle seats for each passenger 
  • Complimentary entrees, meals, and wine/liquor
  • Amenity kit and duvet 
  • Sleeping suit (pajamas and long-sleeve shirt)
  • Duty-free shopping on board

Air India Seat Selection—Preferred Seat Scheme


How to make a seat booking on an Air India flight 

You can select your seat at the time of booking or later. The sooner you book your ticket, the better chances you have of finding a seat of your choice. 

Free Seat Selection

Air India’s seat selection—known as the Preferred Seat Scheme—is free for:  

  • First and Executive/Business Class passengers (on select routes).
  • Window, aisle, and middle seats in the rear section of the aircraft for Economy Class passengers (and available on a first-come basis). 

Paid Seat Selection

Paid seat selections are: 

  • Available on select routes to Economy Class passengers for window, aisle, and middle seats in the front and middle zones of the aircraft.
  • Not available on codeshare flights and Alliance Air flights. 

Bassinet seats for infants are free of charge at the time of booking, subject to availability. 

You can select an emergency exit row seat per the following regulatory guidelines:

Passengers occupying seats next to the Emergency Exit rows must:

  • Understand the emergency evacuation-related safety instructions in Hindi or English, incl. oral crew commands.
  • Be fit enough to open and pass through the emergency exit doors quickly and unaided without impeding others.
  • Be in proper health when checking in, boarding, and during the flight.
  • Be at least 15 years old on the date of the first flight.
  • Not be pregnant.
  • Not be an unaccompanied minor.
  • Not have restricted mobility or any physical or mental disability. 
  • Not be in charge of the care of any infant, child, or senior passenger with restricted mobility.
  • Not be old, frail, or incapable of operating or helping operate the emergency exit.
  • Not be intoxicated at the time of checking in, boarding, or during the flight.
  • Not be in need of an extended seat belt due to body size. 
  • Must not use the in-flight entertainment system during taxiing, take-off, and landing.

Seat Selection Price—Cost of Preferred Seat Selection


How much does it cost to select a seat on Air India?

  • USA, Canada – India 
Preferred Seat Selection Scheme Prices USA/Canada – India 
Origin – Destination Price
Front or Emergency Exit Row SeatWindow and Aisle Seat Middle Seat
New York (JFK) – Delhi/MumbaiUSD 60USD 20USD 5
Newark (EWR) – Delhi/Mumbai/ AhmedabadUSD 60USD 20USD 5
San Francisco (SFO) – Delhi/BengaluruUSD 60USD 20USD 5
Chicago (ORD) – Delhi/HyderabadUSD 60USD 20USD 5
Washington (IAD) – Delhi USD 60USD 20USD 5
Vancouver (YVR) – Delhi USD 80USD 25USD 7
Toronto (YVZ) – Delhi USD 80USD 25USD 7
  • UK
Preferred Seat Selection Scheme Prices The United Kingdom – India 
Origin – Destination Price
Front or Emergency Exit Row SeatWindow and Aisle Seat Middle Seat
London (Heathrow) – Delhi/Mumbai/ Ahmedabad/Bengaluru/Amritsar/ Kochi/Kolkata/Amritsar/Goa GBP 35GBP 13GBP 5
London (Heathrow) – HyderabadGBP 35GBP 13GBP 5
Birmingham – DelhiGBP 35GBP 13GBP 5
London (Stansted) – Amritsar GBP 35GBP 13GBP 5

To learn the cost of preferred seat selection, click on a link below:

Air India Seat Reservation for Disabled Passengers

If you need any special assistance at the airport, during your flight, or after, contact Air India at least 48 hours before departure (72 hours for U.S. and Canada) about the service you need. 

You can request special assistance at the time of booking or later by filling out the Request for Assistance form. Alternatively, you can contact Air India at the following numbers: 

  • U.S.A. and Canada +1-844-903-1897 (toll-free)
  • India 0124-2641407/020-26231407/1860-233-1407
  • Singapore 800 101 4016 (toll-free)
  • Australia 613 701 98270 (toll number) 
  • U.K. 0800 048 9254 (toll-free)
  • France 331 874 06644 (toll number) 
  • Germany 496925511337 (toll number)
  • Other Countries + 91-124-2641407/20-26231407 (toll number)

If you have any concerns about carrying your medication or medical supplies through a security checkpoint, visit the Transportation Security Administration (TSA) security screening procedures on TSA’s website.

Air India In-flight Entertainment (IFE) Services


A screenshot of Air India’s in-flight entertainment services 

Air India’s in-flight entertainment services include:

  • Movies 
  • TV Programs 
  • Music 
  • Games
  • News 

Passengers can choose from 350-plus hours of on-demand audio and video on long-haul flights. The in-flight entertainment system features a Thalesi500 system and a USB port in all classes for connecting electronic devices. 

Note. In-flight entertainment is not available on Air India’s Airbus fleet.

Air India Frequent Flyer Program—Flying Returns

Known as Flying Returns, Air India’s frequent flyer program offers passengers different benefits at each level —Air Flying Returns (FR), Silver Edge Club (SEC), Golden Edge Club (GEC), The Maharajah Club (TMC). The more you fly, the more perks you earn.  

After joining Flying Returns (free), you can:

  • Earn Flying Returns Points when you fly on Air India or any of its alliance partners 
  • Earn upgrades, bonus miles, and airport privileges
  • Enjoy benefits all over the world
  • Redeem your miles for: 
    • Hotel accommodations
    • Car rentals
    • Vacation packages
    • Retail products  

Air India Phone Numbers (Worldwide)

Below are a few important Air India phone numbers:

  • U.S.A. and Canada +1-844-903-1897 (toll-free) 
  • U.K. 0800 048 9254 (toll-free)/+1-844-903-1897 (toll number)
  • Australia 613 701 98270/+1-844-903-1897 (toll number) 
  • France 331 874 06644/+1-844-903-1897 (toll number)
  • Germany 496925511337/+1-844-903-1897 (toll number)
  • Singapore 800 101 4016 (toll-free)/ +1-844-903-1897 (toll number)
  • India 0124-2641407/020-26231407/1860-233-1407
  • Other Countries + 91-124-2641407/20-26231407 (toll number)
    +1-844-903-1897 (toll number) 

Air India Travel Destinations


A screenshot of Air India’s international travel destinations 

If you’re travelling on an Air India flight booking, you can fly to 145-plus destinations across more than 70 countries in 5 continents—and to 826-plus destinations worldwide with Air India’s codeshare partners.

Popular International Destinations 

Air India’s popular international destinations include:

  • United Arab Emirates
    • Sharjah
    • Dubai
    • Al-Ain
    • Abu Dhabi
  • Saudi Arabia
    • Dammam
    • Jeddah
    • Riyadh
  • United States
    • Chicago
    • Newark
    • New York City
    • San Francisco
    • Washington, D.C.
  • Bahrain
    • Manama
  • Kuwait
    • Kuwait City
  • United Kingdom
    • Birmingham
    • London
  • Oman
    • Muscat
  • Qatar
    • Doha (airport closed)
  • Afghanistan
    • Kabul
  • Australia
    • Sydney
    • Melbourne
  • Bangladesh
    • Dhaka
  • Canada
    • Vancouver
    • Toronto
  • China
    • Shanghai
  • France
    • Paris
  • Germany
    • Frankfurt
  • Hong Kong
    • Hong Kong
  • Iraq
    • Najaf (temporarily suspended)
  • Israel
    • Tel Aviv
  • Italy
    • Rome
  • Japan
    • Tokyo
  • Kenya
    • Nairobi
  • Maldives
    • Malé
  • Myanmar
    • Yangon
  • Nepal
    • Kathmandu
  • Nigeria
    • Lagos
  • Singapore
    • Singapore
  • South Korea
    • Seoul
  • Sri Lanka
    • Colombo
  • Thailand
    • Bangkok
  • Zimbabwe
    • Harare

Popular Domestic Destinations 

Air India’s popular domestic destinations include:

  • Andaman and Nicobar Islands)
    • Port Blair
  • Andhra Pradesh
    • Visakhapatnam
    • Vijayawada
    • Tirupati
  • Assam
    • Silchar
    • Guwahati
    • Dibrugarh
  • Bihar
    • Gaya
    • Patna
  • Chandigarh
  • Chhattisgarh
    • Raipur
  • Delhi
  • Goa
  • Gujarat
    • Rajkot
    • Jamnagar
    • Ahmedabad
    • Surat
    • Vadodara
  • Jammu and Kashmir
    • Srinagar
    • Jammu
  • Jharkhand
    • Ranchi
  • Karnataka
    • Mangalore
    • Hubli
    • Belgaum
    • Bangalore
  • Kerala
    • Thiruvananthapuram
    • Kozhikode
    • Kochi
    • Kannur
  • Ladakh
    • Leh
  • Madhya Pradesh
    • Khajuraho
    • Indore
    • Bhopal
  • Maharashtra
    • Pune
    • Nanded
    • Nagpur
    • Mumbai
    • Aurangabad
  • Manipur
    • Imphal
  • Mizoram
    • Aizawl
  • Nagaland
    • Dimapur
  • Odisha
    • Bhubaneswar
  • Punjab
    • Amritsar
  • Rajasthan
    • Udaipur
    • Jodhpur
    • Jaipur
  • Tamil Nadu
    • Madurai
    • Coimbatore
    • Chennai
  • Telangana
    • Hyderabad
  • Tripura
    • Agartala
  • Uttarakhand
  • Dehradun
  • Uttar Pradesh
    • Lucknow
    • Varanasi
  • West Bengal
    • Kolkata
    • Durgapur
    • Bagdogra

Frequently Asked Questions on Air India Flight Booking

You can make an international flight booking on Air India flight booking by phone (+1-844-903-1897) or your country office), online, with the mobile app, at an Air India ticket counter near you, or through your travel agent. 

You can book domestic flights on Air India: 

  • By phone: call +1-844-903-1897 or an Air India office in your country
  • Online via AirIndia.in 
  • With the mobile app
  • At an Air India ticket counter near you
  • Through your travel agent 

Air India’s online ticket booking process is very simple. To book a ticket online, go to AirIndia.in, enter your trip requirements in the flight booking box that appears on the page, click on the Book Now button, and follow the prompts to select your flight, confirm your booking, and pay.   

You will receive your e-ticket by email immediately after you pay. You can also book a ticket by phone at this number: +1-844-903-1897

You can reserve a seat for yourself and your companions online or by phone. The best time to choose a seat is online at the time of booking because you have the maximum seat choice at this stage. Business and First Class passengers, this can be done free of charge. For Economy Class passengers, this is a paid option. You can also choose a seat after booking by phone or online through Manage Booking which appears under Manage Your Trip. However, this is only possible if you booked your ticket directly from Air India. 

You can also select your seat at the time of checking in, when seat selection is free for most passengers. However, the seat choice can be very limited at this stage. 

You can check your Air India flight status by calling Air India’s airport office in your departure city or online via AirIndia.in/flighttracking.htm. 

You can view your Air India booking status—as well as the booking status of all the flights in your itinerary—through the Manage Booking feature that appears in the Manage Your Trip tab.

To check your Air India booking status online: 

  1. Go to AirIndia.in
    (or click on this link)
  2. From Manage Your Trip, click on the Manage Booking tab
  3. Enter your last name and booking reference (PNR) or ticket number 
  4. Click on the Retrieve Booking button 

The booking status of all the flights in your itinerary will appear.

You can also view the booking status of your flights with the mobile app, or by calling an Air India Office in your area.  

Yes, you can make a flight booking online for domestic flights within India via AirIndia.in.

You can modify an Air India flight booking by phone, through your travel agent, or online via AirIndia.com if you booked your ticket directly through Air India. 

You can make an Air India flight booking online for UAE through AirIndia.in. Go to the homepage, enter your trip requirements in the flight booking box, select a flight, confirm your booking, and pay.

You can make a Sydney to Delhi flight booking on Air India: 

  1. By phone: Call 613-701-98270 (toll number) or +1-844-903-1897  
  2. Online via AirIndia.in 
  3. With the mobile app 
  4. At an Air India office in your city/country

Through your travel agent

Yes, Air India has a defence quota on domestic routes within India for: 

  • Active military personnel belonging to the Indian Armed Forces, their spouses, and dependent children (between 2 – 26 years) travelling at their own expense. 
  • Ex and active military personnel of the Indian Armed Forces recipients who have received the following awards:
  • Level I Awards, such as the Param Vir Chakra and Ashok Chakra.
  • Level II Awards, such as the Kirti Chakra and Mahavir Chakra.
  • Level III Awards, such as the Shaurya Chakra and Vir Chakra.
  • Pre-Independence Awards (Levels I and II)

The above-mentioned military personnel are entitled to a 50% discount on the basic fare.

Your Air India flight booking ID (also known as booking reference or PNR), is a unique code you would have received by mail after you booked your ticket. It also appears on your ticket and invoice. You can access it through the Manage Booking page after entering your last name and E-ticket number.

You can check your Air India flight booking reference number from the confirmation mail you would have received when you booked your ticket, or through your E-ticket or invoice. You can also access it online through Manage Booking by entering your last name and E-ticket number. 

Air India offers a 50% concession on the Basic Economy fare to the following passengers on domestic flights (within India): 

  • Senior citizens who are 60 years and older 
  • Armed Forces personnel
  • Cancer patients
  • Blind passengers

However, taxes, surcharges, and other fees will apply per prevailing non-discounted fares.

Yes, you can check your Air India flight status online or via the mobile app, regardless of which class you’re traveling on.

The Air India flight booking number is +1-844-903-1897This number is toll-free if you’re calling from the United States or Canada, and is open 24/7. You can call this number to make your seat booking, travel plans, know your flight schedule, etc.

Yes, Air India offers a 50% discount on the basic fare to senior citizens traveling domestically within India. To be eligible, you must be: 

  • An Indian national 
  • At least 60 years old
  • A permanent resident of India 

To apply for a senior citizen discount on Air India, download the senior citizen concession form

If you’re looking for an Air India flight booking discount for senior citizens on international travel, call +1-844-903-1897 and ask for a low-cost ticket. 

You can buy your ticket online from 330 days before departure till 2 hours before your flight’s scheduled departure time. 

No, you can only book on a confirmed basis after you pay for it.

Make sure you’ve entered the correct booking reference number/PNR and last name. Air India’s booking reference number is a 5-character code. If you entered a 6-character booking reference number, which is an agency booking reference number/PNR, you may not be able to retrieve your booking details.

Yes, children who have reached their second birthday but not their twelfth birthday on the date of travel will be charged 75% of the basic normal adult fare on international flights. On domestic flights, they will be charged 75% of the basic normal adult fare on Business and First Class, but the full fare on Economy Class. 

Aside from being the national flag carrier of India, Air India operates one of the youngest fleets in the world. It has a fleet size of 127 aircraft (excluding subsidiaries) and flies to more than 103 domestic and international destinations across 4 continents. 

In 2020, Air India was nominated for several awards, such as: 

  • Asia’s Leading Airline 2020
  • Asia’s Leading Airline–Business Class
  • Asia’s Leading Airline–First Class
  • Asia’s Leading Airline–Economy Class
  • World’s Leading Airline to Asia

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