Flignt Check-in Policy

You can check in for an AirAsia flight in several ways:

  1. Web check-in 
  2. Mobile app check-in 
  3. Self-service kiosk check-in
  4. Airport counter check-in

AirAsia Check-in Times

What are AirAsia’s check-in times?

AirAsia’s check-in times are as follows:

  1. Online (Web) Check-in Time
  • AirAsia flights. You can web check-in from 14 days to 60 minutes before your flight’s departure for most flights.
  • AirAsia X flights. You can web check-in from 14 days to 4 hours before your flight’s departure for most flights.

Exceptions

  • Passengers traveling from/to the United States cannot self-check-in—they must check in at the airport counter.
  • Check-in time for AirAsia flights from China (AK, FD, Z2) closes 2 hours before departure.
  • You can check in for flights from/to Australia, Myanmar, Thailand, and Saudi Arabia from 10 days: 
    • To 60 minutes before departure for flights with the following carrier codes: AK, FD, QZ, Z2. 
    • To 4 hours before departure for flights with the following carrier codes: D7 and XJ. 
  1. Mobile App Check-in Time

You can check in with the AirAsia mobile app:

  • For AirAsia flights. From 14 days to 60 minutes before departure for most flights.
  • For AirAsia X flights. From 14 days to 4 hours before departure for most flights.

Exceptions

  • Passengers traveling from/to the United States cannot self-check-in—they must check in at the airport counter.
  • Check-in time for AirAsia flights from China (AK, FD, Z2) closes 2 hours before departure.
  • You can check in for flights from/to Australia, Myanmar, Thailand, and Saudi Arabia from 10 days:   
    • To 60 minutes before departure for flights with the following carrier codes: AK, FD, QZ, Z2. 
    • To 4 hours before departure for flights with the following carrier codes: D7 and XJ. 
  1. Airport Self-Service Kiosk Check-in Time
    You can check in at the airport’s self-service kiosk:
  • For AirAsia flights. From 14 days to 60 minutes before departure for most flights.
  • For AirAsia X flights. From 14 days to 4 hours before departure for most flights.

Exceptions

  • Passengers traveling from/to the United States cannot self-check-in—they must check in at the airport counter.
  • Check-in time for AirAsia flights from China (AK, FD, Z2) closes 2 hours before departure.
  • You can check in for flights from/to Australia, Myanmar, Thailand, and Saudi Arabia from 10 days:  
    • To 60 minutes before departure for flights with the following carrier codes: QZ, Z2, FD, AK. 
    • To 4 hours before departure for flights with the following carrier codes: XJ and D7. 
  1. Airport Counter Check-in Time
  • Domestic flights. You can check in at an airport counter from 2 hours before departure to: 
  • 60 minutes before your flight’s departure from KLIA2—and flights with the following codes: AK, FD, QZ, Z2.
  • 30 minutes before departure from Japan.
  • 45 minutes departure from other airports.
  • International flights. You can check in at all airport counters from 3 hours to 1 hour before departure (except the Taipei Taoyuan counter, which opens 2.5 hours before departure for Nagoya–Taipei routes).

AirAsia Web Check-in

AirAsia online check-in method—explained


A screenshot of AirAsia’s web check-in tab

You can web check for an AirAsia flight via the airline’s website from 14 days before departure to 1 hour before departure for AirAsia flights and 4 hours before departure for AirAsia X flights.

How to web check-in for an AirAsia flight

To web check-in for your AirAsia flight:

  1. Go to AirAsia.com 
  2. Click on the Check-in tab (see the screenshot above)
    The following page will appear on your screen:

  3. Enter your Booking number and First name or Surname
  4. Click on the Search button to access your itinerary 
  5. Follow the prompts to check in 

You will receive your electronic boarding pass by email.

When you web check-in for your flight, you can also: 

  • Select a seat of your choice
  • Change your seat (for a fee) if you had selected earlier
  • Choose a special meal
    (at least 24 hours before departure)
  • Book extra baggage
  • Download your electronic boarding pass (most cases)

Note

  • After checking in and dropping off your bags on the day of travel, you must reach the boarding gate at least 30 minutes before your flight’s departure (boarding gates close 20 minutes before departure). 
  • Documents required. If you’re checking in for a domestic flight, you’ll need to carry a valid ID card. For international flights, you’ll need a passport that is valid for at least the next 6 months. To avoid complications at the destination airport, make sure you have a visa and a return ticket. 
  • You will need to check in at the airport if:
    • You’re traveling to/from the United States or the Maldives. 
    • You require special assistance or experience reduced mobility.
    • You’re travelling with an infant who is 8 days old or less.
    • You’re a Young Passenger Travelling Alone (YPTA).
    • You’re suffering from a medical condition.
    • You’re pregnant.

What if AirAsia web check-in is not working?


If AirAsia web check-in is not working, try refreshing your browser or use a different browser to check in. Also, make sure you’ve entered all the fields accurately. If you’re still unable to check in or if your airport does not accept web check-ins, you will need to check in at the airport kiosk or counter.

AirAsia Scan2Fly


You can use AirAsia’s AI-powered Scan2Fly to check the country-specific validity of your travel documents for self-check-in, such as your SafeTravel Pass, PCR test certificate, etc. This can save you time at the airport on the day of travel. 

How to use Scan2Fly

  1. Go to AirAsia.com
  2. Select the Check-in tab 
  3. Enter your flight booking details 
  4. Select the passenger name
    (do not check the COVID-19 declaration box at this stage)
  5. Upload the certificate/document (such as PCR/Safe Travel Pass)

After the document has been approved, a green checkmark with the word Verified will show up on your screen. 

  1. Click on the Continue button 
  2. Check the COVID-19 Declaration box to check in 

You will receive your electronic boarding pass. 

On the day of travel, you can: 

  • Proceed to the gate directly, or 
  • Go to the check-in kiosk to print your bag tag and perform a self-baggage drop (if available), or
  • Drop your bags at the bag drop counter and proceed for security checks and boarding

Note. If you’re unable to upload your documents or your documents are rejected, you will need to get them verified at the airport check-in counter.

Air Asia Web Check-in Rules

What are the web check-in rules and requirements at AirAsia?

If you’re performing a web check-in for an Air Asia flight, the following rules apply:

  • For AirAsia flights, web check-in is available from 14 days to 1 hour before departure.
  • For AirAsia X flights, web check-in is available from 14 days to 4 hours before departure.
  • Web check-in is not available for:
  • Passengers traveling to and from the United States or the Maldives 
  • Passengers with a medical condition
  • Pregnant passengers
  • Unaccompanied minors below 16  
  • Passengers traveling with an infant 8 days old or below
  • Passengers with reduced mobility or special needs
  • Passengers who are not eligible for self-check-in must check in at the airport counters.
  • If you’re flying to an international destination, you must get your online boarding pass (printed at home) stamped at the airport’s check-in counter. 
  • If you check in physically at an airport counter, you will be charged a check-in counter fee of ~USD 6 for domestic flights within Malaysia and ~USD 8 for international flights.

AirAsia Mobile App Check-in


AirAsia mobile app check-in process—explained

You can check in with AirAsia’s mobile app from 14 days before departure to 1 hour before departure for AirAsia flights, and 4 hours before departure for AirAsia X flights.

After downloading the AirAsia Mobile App from AirAsia’s official website:

  1. Launch the mobile app
  2. Tap on the Check-in button 
  3. Enter your family name/surname and booking number 
  4. Complete the required formalities 
  5. Your mobile boarding pass will be automatically generated 

Mobile self-check-in is not available for:

  • Passengers traveling to and from the United States or the Maldives 
  • Passengers with a medical condition
  • Unaccompanied minors below 16  
  • Passengers traveling with an infant 8 days old or below
  • Passengers with reduced mobility or special needs 

AirAsia Self-Service Kiosk Check-in

You can check in at the airport’s self-service kiosk from 14 days before departure to 1 hour before departure for AirAsia flights, and 4 hours before departure for AirAsia X flights.

Aside from checking in, you can print your boarding pass and get your bags tagged at the check-in kiosks at most airports in Malaysia, Singapore, Thailand, Indonesia, the Philippines, and India. If you’re self-checking in at the airport, have your 6-character booking number ready (it appears in your travel itinerary).

Kiosk check-ins are free for international flights but subject to a check-in fee of RM 10 per passenger on domestic flights within Malaysia.

Note

  • If you’re traveling to an international destination (outside of Malaysia) on AirAsia, you will have to validate your web boarding pass at your airport’s self-check-in counter even if you’ve completed your online check-in.
  • After checking in and dropping off your bags, you must reach the boarding gate at least 30 minutes before your flight’s departure (boarding gates close 20 minutes before departure). 

AirAsia Airport Counter Check-in

You can check in at the airport counter: 

  • For domestic flights within Malaysia. From 2 hours before departure to 1 hour before departure from KLIA2, 30 minutes before departure from Japan, and 45 minutes before departure from other airports.
  • For international flights. From 3 hours to 1 hour before departure (except Taipei Taoyuan counter, which opens 2.5 hours before departure for Nagoya–Taipei routes).

To check in at AirAsia’s airport counter:

  1. Go to AirAsia’s airport check-in desk.
  2. Present your travel documents, such as:
  1. Your passport and/or valid ID
  2. Your ticket 
  3. Special documents, if any, such as a doctor’s certificate, discount documentation, etc. 
  1. Check in your baggage and pay excess baggage fee, if any.
  2. After processing your passport, the staff will: 
    1. Assign you a seat 
    2. Hand over your boarding pass 
    3. Direct you to your boarding gate

Note. If you’re taking an international flight, you must get your boarding pass stamped at the airport’s check-in counter.

When should I reach the airport to catch my AirAsia flight?

You must reach the airport early to avoid long queues at immigration and security checks—even if you have already self-checked in online. 

  • For international flights, reach the airport at least 3 hours before departure.
  • For domestic flights, reach the airport at least 2 hours before departure.

If you’re carrying checked baggage, you will need to follow the baggage drop closing times below.

AirAsia Baggage Drop Closing Times 

  • For international flights, the airport check-in counters open 3 hours before departure and close 1 hour before departure (except Nagoya-Taipei flights—Taipei’s check-in counter opens 2.5 hours before departure).
  • For domestic flights, the airport check-in counters open 2 hours before departure and:
    • Close 1 hour before departure from KLIA2.
    • Close 30 minutes before departure from Japan.
    • Close 45 minutes before departure from all other airports.

Boarding Deadline

  • You must reach the boarding gate at least 30 minutes before your flight’s departure. 
  • Boarding gates close 20 minutes before departure. 
  • If you reach the boarding gate later, you will not be allowed to board your flight.

Frequently Asked Questions on AirAsia Airlines

Most passengers can web check-in at AirAsia. However, if you’re traveling from or to the United States or the Maldives, you cannot web check-in—you will have to check in at the airport counter. You will need to check in physically at the airport if you’re pregnant or have a medical condition, are travelling as an unaccompanied minor (below 16 years), are travelling with an infant who is aged 8 days or younger, or have mobility problems or special needs. 

If you’re flying on an AirAsia booking, you can check in and get your boarding pass:

  • Online. You can check in online from AirAsia’s official website—except if you’re traveling to or from the United States or the Maldives. For details, refer to the section titled How to Web Check-in for an AirAsia Flight.
  • With the Mobile App. You can also check in with the AirAsia Mobile App, as explained above in the section titled AirAsia Mobile App Check-in.
  • At the Airport Kiosk. You can check in at the AirAsia self-service kiosk at the airport, where you’ll also be able to take a printout of your boarding pass. 
  • At the Airport Counter. If you have a confirmed AirAsia flight booking, you can also check in at the airport counter.

AirAsia’s online check-in and cut-off deadlines (for most flights) are as follows:

  • Online via the web or mobile app
    • AirAsia Flights From 14 days hours to 1 hour before departure
    • AirAsia X Flights From 14 days to 4 hours before departure
  • Airport self-service kiosk
    • AirAsia Flights From 14 days hours to 1 hour before departure
    • AirAsia X Flights From 14 days to 4 hours before departure
  • Airport counter
    • Domestic Flights From 2 hours to 1 hour before departure (KLIA2),
      30 minutes before departure (Japan), and 45 minutes (other airports)
    • International Flights From 3 hours to 1 hour before departure (2.5 hours at Taipei counter for Nagoya-Taipei routes)

Try to reach the airport at least 3 hours before your flight’s departure for international flights, and 2 hours before departure for domestic flights—even if you’ve already checked in online.

Yes, you can web check in for your flight even if you’re checking in baggage. After printing your boarding pass at home, simply drop off your bags at AirAsia’s airport check-in counter before the cut-off deadline. 

Yes, you can select or change your seat when you web check in for your flight.

You can web check-in for an AirAsia India flight via the airline’s India website as follows:

  1. Go to AirAsia.co.in
  2. Enter your PNR/Booking Reference No. and Name/Email ID/Mobile No.
  3. Click on the Check-in button
  4. Select your flight and check in

A few things to remember:

  1. You must wear a mask properly at all times without exception.
  2. If you intend to have a meal, you must pre-book at least 24 hours before your flight’s departure (you can pre-book even after checking in, as long as it’s 24 hours before departure).
  3. You must check in physically at the airport if you are pregnant; you require special assistance; you have mobility problems or a medical condition; you are travelling with an infant who is up to 8 days old; or you are a young passenger (between 12 – 16 years) travelling alone (YPTA). 

You can web check-in for your AirAsia flight by entering your name/email ID/mobile number and PNR/Booking Reference Number, which you would have received in your confirmatory mail after booking your ticket. It also appears on your ticket. 

You can change your seat selection up to 4 hours before your flight’s scheduled departure time. You can do it online via Manage (My Bookings in some countries). Remember, you’ll be charged an additional fee for changing your seat.

You can web check in for AirAsia India flights from 14 hours to 1 hour before your flight’s scheduled departure time. However, you will need to check in at the airport if you’re 12-16 years old and travelling alone; suffer from a medical condition and/or require special assistance; or are pregnant or travelling with an infant below 8 days old.

You can check in for an AirAsia flight in several ways—online via AirAsia.com, AirAsia’s mobile app, at an airport self-service kiosk, or an airport check-in counter. 

AirAsia’s web check-in is available for all passengers except:

  • Passengers traveling from/to the United States or the Maldives. 
  • Passengers with reduced mobility/passengers requiring special assistance.
  • Passengers travelling with infants below 8 days old.
  • Passengers between 12 – 16 years travelling alone. 
  • Passengers suffering from a medical condition.
  • Pregnant passengers.

Web check-in for AirAsia flights is open to most passengers except passengers travelling to or from the U.S. or the Maldives, passengers with reduced mobility, passengers in need of special assistance, passengers flying with infants below 8 days old, passengers between 12 – 16 years of age who are travelling alone, passengers who suffer from medical conditions, and pregnant passengers. 

The above-mentioned passengers are required to check in physically at the airport.

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