ANA Airlines Booking & Reservations

All Nippon Airways (AH), also known as ANA or Zennikkū, is Japan’s largest airline in terms of passengers flown and revenues. Headquartered in Tokyo, ANA operates out of 2 main hubs in Tokyo (Haneda and Narita) and 2 secondary hubs in Osaka (Itami and Kansai).

ANA has a fleet size of 219-plus aircraft and operates in partnership with 35-plus airlines. An ANA booking can take you to 32 international destinations across North America, Europe, and Asia, and about 50 domestic destinations within Japan. 

ANA is a Skytrax-certified 5-star airline. Its major shareholders comprise Air Japan, ANA Wings, Peach (largest shareholder), Air Do (major shareholder), Philippine Airlines (shareholder), Vietnam Airlines (shareholder), IFTA (a flight training academy), and Pan Am International Flight Academy. 

ANA offers 4 travel classes—First Class, Business Class, Premium Economy Class, and Economy Class.

ANA Airlines Booking Methods

You can make an ANA flight booking: 

  1. By phone 
  2. Online 
  3. With the mobile app (Android or iOS)
  4. At a ticket counter 
  5. Through a travel agent

ANA Online Booking

How do I make an ANA Airlines booking online?

A screenshot of ANA’s online booking page

You can make an online booking with ANA through the airline’s website as explained below:

  1. Go to ANA.co.jp

        The Flight Reservation tab will open 

  1. Enter your trip requirements 
  2. Click on the Find Flights button to search for a flight
  3. Select your flight from the options that appear 
  4. Follow the prompts to: 
  1. Enter the passenger information 
  2. Choose a seat (optional) 
  3. Purchase your ticket 
  4. Pay

Your e-ticket will be emailed to you immediately after you pay. 

How to Check Your Flight Status on ANA 

You can check your ANA flight status by phone or online as explained below.


A screenshot of ANA’s Flight Status tab 

You can check your flight status online in 2 ways: 

  1. By Flight number search 
  2. By Airport search 

To check the flight status of your ANA flight online:

  1. Go to ANA.co.jp
By Flight number searchBy Airport search
Select the flight date Choose Departure or Arrival Enter the flight numberSelect Airport search Select the flight date Choose Departure or Arrival Select the airport names 
  1. Click on the Search button
  2. Your flight status will appear 

You can also check your flight status with the ANA mobile app.

How to Book Cheap Flight Tickets on ANA

  1. Check out the special fares promoted by ANA
  2. Join the ANA Mileage Club (AMC)
  3. Sign up for the ANA e-Newsletter 
  4. Before making a flight reservation, check the price with +1-866-399-0587.
    (This ANA flight booking number is open 24/7 and toll-free in the U.S. and Canada).

ANA Group Booking

You can make a group booking on ANA in 2 ways:

  1. On phone by calling +1-866-399-0587
  2. Through a travel agency via email: groupdesk@fly-ana.com

If you’re making a group booking by phone, call +1-866-399-0587 or your local ANA office and proceed with your flight booking by providing the required information. 

If you’re making a group booking through a travel agency, here are a few things you should know: 

  1. ANA will require the following information: 
    1. Your group’s name
    2. Your travel agency’s IATA/ARC number
    3. Your complete itinerary incl. ANA flight numbers
    4. Number of seats to be booked
    5. The desired budget per passenger or a competitor’s base rate 
  2. The following conditions will apply:
    1. Your group must include at least 10 passengers
    2. You can cancel up to 90 days before departure without any penalty
    3. You must finalize the passenger names at least 45 days before departure
    4. You must book your tickets at least 21 days before departure
      (at least 30 days before departure for groups of 40 or more passengers)
    5. Group discounts apply only to ANA flights
    6. Group tickets cannot be upgraded
    7. Seat assignments: 
      1. Are permitted only on international flights
      2. Are subject to availability
      3. Are made in the order in which the names are entered in ANA’s system
  3. The cancellation penalty and refund rules will be as follows:
    1. For Economy and Premium Economy (totally unused tickets) USD 300 
    2. For First and Business Class (totally unused tickets) USD 500 
    3. Partially used tickets No refund permitted
    4. The date change fees will be as follows:
      1. F & C Cabin USD 500
      2. Y Cabin Not permitted

ANA Manage Booking 

How can I manage my booking on ANA Airlines?


A screengrab of ANA’s My Booking tab

ANA’s Manage Booking functionality, known as My Booking, allows you to access and make changes to any flight booking made directly through ANA (website, app, call center, or sales office).

You can use the My Booking tab to:

  1. Access your flight bookings
  2. Find your upcoming flights by: 
    1. e-ticket number, or
    2. Reservation number, or 
    3. ANA number
  3. Select a seat 
  4. Make changes to your flight booking
  5. Cancel your flight 

To manage your ANA flight booking:

  1. Go to Go to ANA.co.jp
  2. Click on the My Booking tab
    The Reservation number option will appear by default
  3. Do any one of the following: 
    1. Enter your 6-digit alphanumeric reservation number, first name, and last name, and click on the Search button, or
    2. Select the e-Ticket number option and enter your 13-digit e-Ticket number, first name, and last name, or 
    3. Select the ANA number option and enter your 10-digit ANA number and password, and click on the Login button
  4. Select your flight and:
    1. Choose your seat 
    2. Make changes to your flight booking
    3. Cancel your flight 

ANA Travel Classes

ANA offers 4 travel classes on its flights:

  1. Economy Class
  2. Premium Economy 
  3. Business Class
  4. First Class

Economy Class 

A photograph of Economy Class seats on ANA

ANA’s Economy Class seats are available on all flights, with the seat pitch and size varying by aircraft. 

Major features

  • Pre-paid extra baggage option 
  • Paid seat reservation
  • Keep My Fare option to hold your booking for up to 72 hours
  • Lounge access per rules
  • Paid in-flight meal service
    (advance booking option for Japan departures)
  • In-flight entertainment—movies, TV shows, etc.
  • Paid wi-fi on most flights (internet, e-mail)
  • In-flight sales/duty-free shopping
  • Amenities such as a pillow and blanket (all routes)
  • Postcard, memo pads, and ballpoint pens

Premium Economy Class


A view of ANA’s Premium Economy Class seats

Major features

  • Priority baggage claim on arrival
  • Keep My Fare option to hold your booking for up to 72 hours
  • Free lounge access (select airports)
  • More seat pitch, width, and legroom
  • Personal touchscreen monitor (select aircraft)
  • Business Class selection of drinks and snacks
  • Paid in-flight meal services
    (advance booking option for Japan departures)
  • In-flight entertainment—movies, TV shows, etc.
  • Paid wi-fi on most flights (internet, e-mail)
  • In-flight sales/duty-free shopping
  • Amenities such as a pillow and blanket, slippers, shoehorn, pocket tissues, toothbrush set, earplugs, and eye mask (all routes)
  • Postcard, memo pads, and ballpoint pens

Business Class 


A view of ANA’s Business Class seats

Major features

  • Priority check-in (select airports)
  • Priority boarding 
  • Priority baggage claim on arrival
  • Priority disembarking 
  • Fully flat seats
  • Doors for privacy
  • Wide-screen LCD monitors
  • Storage closets 
  • Keep My Fare option to hold your booking for up to 72 hours
  • Free lounge access (ANA and ANA-affiliated lounges)
  • Business Class selection of wines, drinks, snacks, and meals
  • Pre-order meal service 
  • In-flight entertainment—movies, TV shows, etc.
  • Paid wi-fi on most flights (internet, e-mail)
  • Laptop battery rental (no in-seat power in Business Class)
  • In-flight sales/duty-free shopping
  • Amenities such as a pillow and blanket, slippers, shoehorn, pocket tissues, toothbrush set, earplugs, and eye mask (all routes)
  • Postcard, memo pads, and ballpoint pens

First Class


A view of ANA’s First Class seats

Major features

  • ANA Suite check-in (Tokyo Narita)
  • Priority check-in (select airports)
  • Priority boarding 
  • Priority baggage claim on arrival
  • Priority disembarking 
  • Fully flat seats
  • Doors for privacy
  • Wide-screen LCD monitors
  • Storage closets 
  • Keep My Fare option to hold your booking for up to 72 hours
  • Free lounge access (ANA and ANA-affiliated lounges)
  • First Class selection of wines, drinks, snacks, and meals
  • Pre-order meal service 
  • In-flight entertainment—movies, TV shows, etc.
  • Paid wi-fi on most flights (internet, e-mail)
  • Laptop battery rental (no in-seat power in Business Class)
  • In-flight sales/duty-free shopping
  • Amenities such as a bed pad, comforter, pillow, blanket, knitwear, loungewear, amenity pouch set, slippers, shoehorn, foot roller, headphones, etc. (all routes)
  • Postcard, memo pads, and ballpoint pens

Advance Seat Reservations 

Eligibility. If you’re travelling on an Economy Class ticket, you can make advance seat reservations for a fee if: 

  • Your ticket number begins with 205, and
  • Your booking class is V, W, S, L, K, and
  • You’re travelling on an ANA-operated international flight 

Note

  • Seat reservations are free for: 
    • Booking classes not listed above. 
    • ANA Diamond Service and Platinum Service members, passengers accompanying them on the same reservation, and accompanying passengers whose companion information has been registered in advance.

ANA Seat Reservation Charges

The seat reservation charges will depend on which site you’re booking your ticket from, and what type of seat you’re booking. You must confirm your seat preference with the help of the seat map appearing on your screen. 

Flights between Japan and Europe, Oceania, and North America (except Honolulu)
Type of Seat Europe sitesJapan siteCanada siteOther sites
Exit row seat with extra legroomEUR 41.25JPY 5,500CAD 55.00USD 55.00
Window/Aisle seatsEUR 18.75JPY 2,500CAD 25.00USD 25.00
Flights between Japan and India, Indonesia, Honolulu, Singapore, Thailand, Malaysia, Cambodia, Myanmar, the Philippines, and Vietnam
Type of Seat Europe sitesJapan siteCanada siteOther sites
Exit row seat with extra legroomEUR 37.50JPY 5,000CAD 50.00USD 50.00
Window/Aisle seatsEUR 15.00JPY 2,000CAD 20.00USD 20.00
Flights between Japan and East Asia
Type of Seat Europe sitesJapan siteCanada siteOther sites
Exit row seat with extra legroomEUR 33.75JPY 4,500CAD 45.00USD 45.00
Window/Aisle seatsEUR 11.25JPY 1,500CAD 15.00USD 15.00

Note

  • The charges are per passenger per flight sector. 
  • No charges will apply if you select a seat other than those mentioned above. 

How to Make Seat Reservations


You can make seat reservations in any of the following ways: 

  1. Online through ANA’s website 
  2. On phone by calling +1-866-399-0587 or the local ANA Reservations office in your area

Till when can I make a seat reservation
You can select your seat at the time of purchasing your ticket or later. Online seat reservations are open up to 48 hours before international departures.

Acceptable payment methods
You can pay your seat reservation fee by credit card or PayPal. 

  • If you’re booking a seat online through the China website, you can also use China UnionPay and Alipay cards. 
  • PayPal payments are not available on the following websites: India, Malaysia, Indonesia, Vietnam, South Korea, and China.

ANA Frequent Flyer Program—ANA Mileage Club (AMC)

ANA’s frequent flyer program is known as ANA Mileage Club (AMC). After becoming a member, you can earn miles when you fly on ANA and other Star Alliance and non-alliance partner airlines. The miles you earn will depend on your travel class and route. As with other airlines, you’ll earn more miles on premium cabin long-haul flights than non-premium cabin short-haul flights. 

AMC’s membership tiers include Bronze, Platinum, and Diamond.

  1. Bronze
    1. Lowest status tier
    2. Must earn 30,000 Premium Points in a calendar year, out of which 15,000 must be from ANA-operated flights
    3. Star Alliance Silver benefits
    4. Up to 55% bonus miles on flights
    5. Early domestic flight reservations 
    6. Premium Member Service Desk
    7. Checked luggage free on all flights
    8. Complimentary advance seat reservations 
    9. Paid lounge access (with miles or points)
    10. Priority check-in and baggage 
  2. Platinum
    1. Mid-status tier
    2. Must earn 50,000 Premium Points in a calendar year, out of which 25,000 points must be from ANA-operated flights
    3. Up to 105% bonus miles on flights
    4. Free lounge access on all ANA and Star Alliance flights
    5. Priority security
    6. Priority ticket reservations for award tickets (international) and upgrades
    7. Pre-boarding on all ANA flights
    8. Star Alliance Gold benefits
    9. Free valet parking at Tokyo-Narita airport
    10. Dedicated parking lot at Tokyo-Haneda airport
    11. Priority check-in and baggage claim
  3. Diamond
    1. Top-status tier
    2. Must earn 100,000 Premium Points in a calendar year, out of which 50,000 points must be from ANA-operated flights
    3. Up to 130% bonus miles on flights
    4. Concierge service at Tokyo (Narita and Haneda airports)
    5. Dedicated parking lot at Tokyo-Haneda airport
    6. Change fee waiver on international flights
    7. Free lounge access on all ANA and Star Alliance flights
    8. Priority security, check-in, and baggage
    9. Priority ticket reservations for award tickets (international) and upgrades
    10. Pre-boarding on all ANA flights
    11. Star Alliance Gold benefits
Services and BenefitsBronze MembersPlatinum MembersDiamond Members
Bonus Flight MilesUp to 55%Up to 105%Up to 130%
Premium Member Service DeskIncludedIncludedIncluded
Lounge AccessWith Miles or Upgrade Points for ANA LoungesIncludedIncluded
Seat Upgrades on ANAIncludedIncludedIncluded
Priority Check-In and BaggageIncludedIncludedIncluded
Upgrade PointsIncludedIncludedIncluded
Priority Reservations for International Flights and Upgrade AwardsNoIncludedIncluded
Priority Security Check-InNoIncludedIncluded

Major USP of ANA Mileage Club. One of the major USPs of the ANA Mileage Club is that from a mileage perspective, it has an incredibly valuable award chart compared to other Star Alliance award charts. If you’re booking a Star Alliance award ticket, AMC should be your first go-to place. 

The biggest downside with the AMC is that you can’t book one-way award tickets—you’ll have to book a round trip. This can be inconvenient if you’re looking to mix and match your itinerary to suit your needs. However, what most people don’t know is that ANA allows you to book open-jaw tickets, meaning that your origin and destination don’t have to be the same. For example, you can book an award ticket from New York to London on United Airlines and a return flight from Manchester to Boston. Plus, you’re allowed to add a stopover to a round ticket, which can result in a huge cost saving. 

ANA has 2 earning charts—one for domestic flights and one for international flights. 

  • The earning chart for domestic flights is based on your fare type. For example, if you’re flying from Tokyo-Haneda to Osaka, a Super Flex ticket will earn you 100% miles whereas a Super Value ticket will earn you 75% of the miles flown. 
  • The earning chart for international flights is based on your fare class. Each fare class has a letter assigned to it. 
    • The following classes on ANA don’t earn any miles: O, I, R, X. 
    • On First Class, F and A Classes earn 150% of the miles flown. 
    • On Business Class:
      • J Class earns 150% of the miles flown.
      • C, D, and Z Classes earn 125% of the miles flown. 
      • P Class earns 75% of the miles flown. 
    • On Premium Economy Class:
      • G and E Classes earn 100% of the miles flown.
      • N Class earns 70% of the miles flown.
    • On Economy Class:
      • Y, B, and M Classes earn 100% of the miles flown.
      • U, H, and Q Classes earn 70% of the miles flown.
      • V, W, S, and T Classes earn 50% of the miles flown.
      • L and K Classes earn 30% of the miles flown.

You can also earn miles on ANA’s hotel booking platform, ANA Global Hotels. Most hotels will earn you at least 300 miles per night’s stay, and the costlier the hotel, the more miles you’ll earn. 

You can shop on ANA’s shopping portal and earn miles with most merchants, and the miles will be credited to your account in a few days/weeks. The biggest benefit of making everyday purchases is that aside from earning you miles, it keeps your miles from expiring.

Other major benefits of joining the ANA Mileage Club are:

  • Earn discounts on hotels and other services.
  • Make booking your next trip easier by storing your personal details and preferences.
  • Earn attractive gift cards and coupons.
  • Earn miles on partner airlines such as:

Air India United Airlines Aegean Airlines Air Canada

Air China Air New Zealand Asiana Airlines Austrian Airlines

Avianca Airlines Brussels Airlines Copa Airlines Croatia Airlines

EgyptAir Ethiopian Airlines EVA Air LOT Polish Airlines

Lufthansa Scandinavian Airlines Shenzhen Airlines Singapore Airlines

South African Airways Thai Airways Turkish Airlines Swiss International Airlines

  • Earn miles on partner hotels.
  • Enjoy exclusive privileges reserved for premium members.

ANA Airlines Award Booking

How can I book ANA award tickets?

You can book ANA award tickets: 

  • On phone by calling +1-866-399-0587 or the local ANA office in your area
  • Online from ANA’s website 

To book an ANA award ticket online: 

  1. Go to ANA.co.jp 
  2. Log in to your ANA Mileage Club account
  3. Click on the Award Booking button on the left
  4. Enter your travel requirements
    Tips
    Click on the Open-jaw button on top if you want to book an open-jaw ticket.
    Select Compare seat availability +/- 3 days to view one week’s award space in a single search. 
  5. Click on the travel date and continue 
  6. Go toward the page bottom and view the different award options available 
  7. Click on the flights that interest you and view the fees and mileage on the lower part of your screen
  8. Click on the Next button 
  9. Follow the prompts to book your award ticket

If you need any assistance, call +1-866-399-0587 or your local ANA office. 

Disability Assistance for Passengers Travelling with Special Requirements

If you need any assistance at the airport or on board the aircraft, you must inform ANA in advance—preferably at the time of booking your flight. For inquiries or assistance, call the following numbers:

  • Within USA 1-800-235-9262 (toll-free, 5am to 3pm PST, 7 days/week)
    310-782-3011 (charged, 5am to 3pm PST, 7 days/week)
  • Within Japan 0120-029-377 (toll-free, 4pm to midnight PST, 7 days/week)

0570-029-377 (charged, 4pm to midnight PST), 7 days/week)

Passengers eligible to receive special assistance on ANA include:

  • Passengers with Walking Disabilities 
    • Passengers who are unable to walk long distances, climb or descend stairs, or unable to walk or sit without assistance are allowed to check in their own wheelchairs free of charge or make wheelchair arrangements at the airport before travelling. 
    • Must inform ANA in advance even if travelling with own wheelchair, and provide the following details regarding the wheelchair:
      • Manual/electric 
      • Foldable/non-foldable
      • Weight 
      • Type of battery used
      • Length/width/height 
    • The average cargo compartment size of the aircraft is as follows:
Aircraft Type Height DepthWidth
773/772/789/78P/76P149cm 140cm142cm
320/32192cm140cm143cm
738/73P/73X85cmNo restrictions121cm
Q4A149cmNo restrictions 127cm
CR762cmNo restrictions 105cm
Your wheelchair must fit within the above-mentioned dimensions. However, on smaller aircraft (A320/321, 738/73X/73P, CR7, Q4A), it may not be possible to load the wheelchair even if it is within the stipulated dimensions. It may not be possible to load heavy electric/sports wheelchairs on certain aircraft and at certain airports, so always get in touch with the ANA Disability Desk and share your wheelchair’s details before travelling.
  • You can bring on board (but not check in): 
    • Up to 2 batteries not exceeding 160Wh on board. 
    • Up to 1 battery not exceeding 300Wh (batteries exceeding 300Wh) are not allowed on the aircraft either as checked or carry-on baggage. 
  • Batteries already installed in the wheelchair don’t count as spare batteries.
  • After removing a battery, package them appropriately to protect them from any impact. 
  • You’re allowed to check in up to 2 dry batteries (nickel-cadmium/metal hydride) but not carry them on board.
  • You can carry up to 1 wet non-spillable battery per passenger, as long as you check it in and don’t carry it on board.
  • Wet spillable batteries aren’t allowed on the aircraft, either as checked or carry-on baggage. 
  • Passengers with Medical Requirements
    • If you’re carrying medical equipment with you, you must fill out the Medical Electronic Equipment Sheet and provide the following details to the ANA Disability Desk: 
      • Name of the medical equipment 
      • Manufacturer’s name
      • Product name and model number
      • Size and weight 
      • Battery type
      • Your contact and flight details 
    • If you’re bringing an artificial respirator or a portable oxygen concentrator (POC), you must: 
    • If your medical equipment cannot be stowed under your front seat and you need to use it on board, you must carry it on a seat by purchasing another ticket. If your medical equipment includes scissors, they must be removed.
    • The following equipment can be brought without advance notice:
      • Insulin syringes (injection needles)
      • Epinephrine autoinjector
      • Insulin pump 
      • Continuous glucose measurement system (CGMs) for prescribed medication
      • Cardiac pacemakers or metal implants 
      • Ostomy equipment
    • Your medical equipment must be battery-powered as electric power outlets onboard do not provide a stable supply of electric power. 
    • Emergency exit row seats are not available for passengers requiring special assistance. 
  • Passengers using Medical Oxygen Cylinders
    • You’re allowed to carry medical oxygen cylinders on select routes only. 
      • If you’re flying to/from the United States, you must rent a device on board because you’re not allowed to carry one. Also, more than 6 cylinders are not allowed per flight.
      • You’re not allowed to carry medical oxygen cylinders if your flight is departing from China.
    • To carry a personal medical oxygen cylinder, you must: 
    • Also, refer to the Medical Oxygen Cylinder Checklist.
    • All oxygen cylinders must comply with the following requirements:
      • The cylinder must be approved for usage and bear the symbol showing that it has passed the required inspection. 
      • The cylinder must be labelled as 02 and must be for medical purposes only. 
      • The cylinder must have cleared the required stress test in the last 3 years (5 years for some types of cylinders).
      • The size of the medical oxygen cylinder must not exceed 70cm (height) and 10cm (diameter), and it should not weigh more than 11lb/5kg as required by the Civil Aeronautics Act of Japan.
    •  If you’re using a medical oxygen cylinder, you won’t be allowed to occupy an emergency exit row seat.
  • Passengers using CPAP Machines
    • Contact the ANA Disability Desk to check if your device is eligible for use onboard. 
    • You’re not required to submit a Medical Information Form (MEDIF) for using the device.
    • Some aircraft and travel classes allow you to use electric power outlets.
  • Passengers Travelling on Stretchers
    • You must contact the ANA Disability Desk at least 96 hours before departure for international flights, and 48 hours before departure for domestic flights within Japan.
    • Passengers travelling on stretchers: 
      • Must be escorted by a nurse, physician, or a person approved by a doctor. 
      • Must fill out and submit the Medical Information Form (MEDIF).
      • Must prepare for transportation to/from the airport.
      • Must carry their own medical equipment (incl. battery supplies for the equipment).
      • On international flights must provide all the required information in advance relating to customs, immigration, and quarantine. 
  • Passengers with Visual Disabilities
    • Passengers with visual disabilities are allowed to travel with assistance dogs free of charge. 
    • If you’re taking an international flight, ask the destination country’s consulate whether your assistance dog will be subject to quarantine. 
    • If you’re travelling out of Japan, you must complete certain procedures. For more information, refer to the Animal Quarantine Service (AQS).
    • If you’re travelling to Japan, refer to the Notice to Assistance Dog Users from Overseas.
  • Passengers with Hearing and Speech Disabilities
    • Cochlear implants/hearing aids with remote control/transmitters that emit radio waves must be switched off during the flight. However, the main device can be used during the flight.
    • Passengers with hearing disabilities can travel with assistance dogs free of charge. 
    • After booking your ticket, inform ANA that you’ll be travelling with a hearing dog.
    • Reach the airport early with time to spare.
    • ANA will check the guide dog’s vest and user ID/certificate at check-in.
    • If you’re taking an international flight, ask the destination country’s consulate whether your assistance dog will be subject to quarantine. 
    • If you’re travelling out of Japan, you must complete certain procedures. For more information, refer to the Animal Quarantine Service (AQS).
    • If you’re travelling to Japan, refer to the Notice to Assistance Dog Users from Overseas.
  • Passengers with Seating Disabilities (limited ability to sit)
    • You must inform the ANA Disability Desk before travelling that you have a seating disability due to an injury, illness, or some other condition.
    • You will receive the following assistance free of charge:
      • An Assist Seat and/or a support belt
      • Pillows and blankets
  • Passengers with Intellectual and Development Disabilities
    • Passengers who are unable to comprehend or respond to safety-related instructions may need to travel with an able-bodied escort. Up to 2 passengers per escort are allowed. However, if the escort is accompanied by a child passenger below 3 years (2 years on international flights), the number of intellectually/developmentally disabled passengers is limited to only 1.
  • Passengers with Allergies
    • If you’re allergic to peanuts, sesame seeds or other nuts, or an animal, you must ask for an allergy buffer zone around you to prevent the changes of allergen exposure. 
    • ANA will take the following steps to minimize any chances of exposure:
      • Use special techniques to clean your seat and the seats around yours. 
      • Notify passengers around you of your allergy.
      • Try to assign a seat away from those where the allergen is likely to be present. 
      • Invite you to board the aircraft before others if you’d like to clean the area around your seat yourself. 
  • Senior Passengers
    • If you’re 65 years or older and travelling alone, you’re eligible to receive special assistance such as: 
      • Check-in counter to boarding gate escort assistance (or to the lounge for eligible passengers). 
      • Wheelchairs on rent.
      • Pre-boarding (optional, on request at the boarding gate).
      • Baggage stowage on board.
      • Disembarkation assistance from the plane to the lobby or passenger pickup area.
      • Assistance through the terminal/to a shuttle to catch a connecting flight.
    • Contact ANA at least 72 hours before departure. 
      • If you’re calling from outside Japan, call +1-866-399-0587 or your local ANA Reservations office.
      • If you’re calling from Japan, call 0570-029-709 (chargeable).
      • If you’re calling from Tokyo, call +81-3-6741-1120 and select 2 when the automated voice service is activated.
    • Most aircraft have a cabin wheelchair on board.
  • Pregnant Passengers 
    • If you’re travelling within 28 days of your due date, you must fill out Medical Information Form (or an obstetrician’s certificate with all the required information) and bring it to the airport on your travel date. 
      • The form/certificate must be issued by your personal physician within 7 days of your flight’s departure. 
      • The form/certificate must state that you have no health problems and there are no health complications that prevent you from flying. 
    • If you’re travelling within 14 days of your due date, you must be accompanied by a physician. 
    • If you are traveling alone, you can ask ANA to provide escort assistance from the check-in counter to the boarding gate, and board early. You must call ANA at least 72 hours before your flight’s departure to request the service.
    • If you’re taking a codeshare flight operated by another carrier, check the services offered by them.
    • You’ll receive in-flight services from the crew to help stow your luggage as well as any other assistance you might require on the flight. 
    • You can reserve your seat online or by phone. 
    • If you’re travelling within 28 days of your due date, you will not be allowed to occupy an emergency exit row seat.
    • If you have a connecting flight, ANA staff will escort you to the arrival lobby, passenger pickup area, the connecting flight’s boarding gate, or to the terminal shuttle if your flight departs from a different terminal. To avail of the service, you must call ANA at least 72 hours before departure. 
    • You can ask ANA for a Maternity Mark tag to indicate that you’re expecting, which is can be particularly useful in long lines or if you’re using public transport.

How to Book Special Assistance on ANA 

If you’ll be requiring any assistance at the airport or during the flight, you must inform ANA at the time of booking (ideally) or at least 48 hours before departure at the following numbers:

  • Within USA +1-866-399-0587 (toll-free, open 24/7)
  • Within Japan 0120-029-377 (toll-free, 4pm to midnight PST, 7 days/week)

0570-029-377 (charged, 4pm to midnight PST), 7 days/week)

ANA Travel Destinations 

Americas [YVR] Vancouver[WAS] Washington D.C.[SJC] San Jose[SFO] San Francisco[SEA] Seattle[NYC] New York[MEX] Mexico City[LAX] Los Angeles[HOU] Houston[HNL] Honolulu[CHI] Chicago Europe[VVO] Vladivostok[VIE] Vienna[PAR] Paris[MUC] Munich[LON] London[FRA] Frankfurt[DUS] Dusseldorf[BRU] BrusselsEast Asia [BJS] Beijing[CAN] Guangzhou[CTU] Chengdu[DLC] Dalian[HGH] Hangzhou[HKG] Hong Kong[SEL] Seoul[SHA] Shanghai[SHE] Shenyang[SZX] Shenzhen[TAO] Qingdao[TPE] Taipei (Taiwan)[WUH] Wuhan[XMN] Xiamen Oceania[SYD] Sydney[PER] PerthSoutheast Asia [SIN] Singapore[SGN] Ho Chi Minh City[RGN] Yangon[PNH] Phnom Penh[MNL] Manila[KUL] Kuala Lumpur[JKT] Jakarta[HAN] Hanoi[BKK] Bangkok South Asia[MAA] Chennai[DEL] Delhi[BOM] Mumbai
Japan Tokyo Osaka Okinawa (Naha)Nagoya (Chubu)Kyoto Hokkaido (Sapporo)Fukuoka

Frequently Asked Questions on ANA Booking

You can contact ANA Airlines’ booking office in the Philippines at the following numbers:

  • If you’re calling from the Philippines 02-8553-8000
  • If you’re calling from outside the Philippines +63-2-8553-8000

The easiest way to calculate the number of miles and ANA Premium Points you will earn from a flight is to use ANA’s online Mileage Calculator.

Log in to your ANA Mileage Club Account to check your accumulated miles.

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