Asiana Airlines Booking—Domestic and International Flights

South Korea’s Asiana Airlines (OZ) is one of the country’s two major airlines, the other being Korean Air. Headquartered in Seoul, Asiana’s international hub is at Incheon International Airport, 70 km from Seoul Central.

With a current fleet size of 74 aircraft (incl. cargo), Asiana Airlines operates 110 domestic and international routes, as well as 27 cargo routes. An Asiana Airlines booking can fly you across all the major cities in North America, Europe, Asia, and Oceania.  

Asiana is a Skytrax certified 5-star airline 14 years in row since 2007. In 2020, it accounted for a 15% share of the international aviation market in South Korea (increased from 14.1% in 2019). It is the largest shareholder in Air Busan and owns Air Seoul—both low-cost regional carriers.

Asiana Airlines Booking Options 

Asiana Airlines domestic and international bookings can be made: 

  1. Online 
  2. With the mobile app (Android or iOS)
  3. From Asiana Airlines’ airport counter
  4. Through your travel advisor 

How to Make an Asiana Airlines Booking Online 


A screenshot of Asiana Airlines online booking page

To make online flight ticket reservations on Asiana Airlines:

  1. Go to FlyAsiana.com

The Book a Trip tab will open by default 

  1. Enter/select the city names and your trip details
  2. Click on the Search button 
  3. Follow the on-screen prompts to: 
    1. Select your flight and fare type 
    2. Enter your contact details 
    3. Select your seat and purchase baggage (optional) 
    4. Confirm the fare 
    5. Choose your payment method 
    6. Pay 

You will receive your e-ticket by e-mail along with an SMS notification (if you selected it at the time of booking).

Asiana Airlines Domestic Booking 

If you’re making a domestic flight reservation within Korea:

  • You can book online via FlyAsiana.com (or the mobile app) from 361 days to 30 minutes before your flight’s departure. 
  • Your ticket’s validity is 1 year from the departure date. 
  • You must pay for your ticket at the time of booking. 
  • Once paid, the fuel surcharge cannot be refunded.

Useful Information for Domestic Passengers

If you’re making an online booking on a domestic flight with Korea:

  • You can book for up to 9 passengers (adults, children, and infants).
  • Children, infants, pregnant women, and passengers with disabilities are entitled to receive special assistance. 

If You’re Flying on a Domestic Codeshare Airline Flight

If you’re flying on a domestic codeshare airline flight operated by Air Busan:

  • Check for individual discounts before booking. 
  • You can make an online booking up to 30 minutes before departure for an Air Busan codeshare flight.

Discounted Domestic Fares

  • Always check the eligibility criteria, discount details, and the necessary paperwork when booking a discounted fare. 
  • If you have availed of a special discount when booking your ticket through Asiana Airlines’ website, you must present the documentary evidence at the check-in counter before boarding your flight. If you’re not carrying it, you will have to pay the difference between the discount and the normal fare. 
  • Asiana Airlines will not retroactively apply any discount after you board your flight.
  • Regular fares cannot be combined with discounted internet fares.

Discounted Domestic Fares for Passengers with Disabilities

  • Discounts on Asiana Airlines flights. Passengers with a 1-3 level disability are entitled to a 50% discount on the regular fare and a 30% discount with a 4-6 level disability. An accompanying caregiver (only one) is entitled to a 50% discount of the regular adult fare only if accompanying a passenger with a 1-3 level disability. The same discount levels apply to children with disabilities.
  • The discounts on Air Busan codeshare flights. Passengers with a 1-3 level disability are entitled to a 30% discount on the regular fare and a 10% discount with a 4-6 level disability. Child passengers with a 1-3 level disability are entitled to a 50% discount, 30% discount with a 4-6 level disability. An accompanying caregiver for passengers with a 1-3 level disability (adult or child) is entitled to a 30% discount. 

For details or assistance on Asiana Airlines domestic booking, call:

  • From outside of Korea +82-2-2669-8000 (Weekdays: 07.00 – 22.00)
    (Weekends/Holidays: 08.00 – 19.00)
  •  
  • From within Korea 1588-8000/02-2669-8000 (07.00 – 19.00)

Asiana Airlines International Booking

If you’re making an international flight booking on Asiana Airlines:

  • You can book your ticket online via FlyAsiana.com from 361 days – 2 hours before your flight’s scheduled departure time. 
  • Your ticket’s validity will vary depending on your fare conditions. 
  • If the name on your boarding pass is not an exact match to the name on your passport, you may be denied boarding. 
  • You must enter your payment information in alphabetic characters. 
  • You’re not allowed to use another person’s card. If the name on your ticket does not match that on your credit card, you may not be allowed to board your flight. 

Useful Information for International Passengers

  • You can make an online booking via FlyAsiana.com (or the mobile app) for only up to 9 passengers (comprising adults, children, and infants).
  • Children, infants, pregnant women, and passengers with disabilities are entitled to receive special assistance. 

Useful Information for Passengers Travelling on International Codeshare Flights

  • You can make online reservations for some but not all codeshare flights operated by affiliate airlines, not including Asiana Airlines. You must therefore inquire before booking. 
  • If you’re travelling on an affiliate/codeshare flight, you must use the check-in counter of that particular airline.
  • International reservations for most major cities in the United States can be made online via FlyAsiana.com or the mobile app. 
  • Some codeshare airlines and affiliates may restrict the travel conditions for under-15-year-old children, so always check with the airline before booking. 
  • Always inquire in advance about the applicable baggage rules for codeshare flights, and whether the operating airline’s rules will apply or those of the marketing airline (Asiana).
  • The baggage rules of your itinerary will be mentioned on your e-ticket. 

Asiana Airlines International Booking Numbers


What are the Asiana Airlines ticket booking numbers for international flights?

Asiana Airlines’ international flight booking numbers are as follows: 

  • Korea International +82-2-2669-8000
    Weekdays: 07:00 – 22:00
    Holidays/Weekends: 08.00 – 19.00 

Within Korea 1588-8000/02-2669-8000
07:00 – 19:00

  • United States +1-866-399-0587 (toll-free, open 24/7) 
  • Japan International +81-3-5812-6600

Within Japan 0570-082-555
09:00 – 18:00

  • China International +86-10-8451-0101

Within China 400-650-8000
08:30 – 17:30

  • Germany +49-69-9210-190
    09:00 – 12:30, 13:30 – 16:00 Mon, Wed, Fri
  • France +33-1-8180-0940
    Mon – Fri: 09:00 – 12:00, 13:00 – 17:00
    Public holidays: Closed
  • United Kingdom +44-845-602-9900
    Mon – Fri: 09:00 – 17:00
    Public holidays: Closed 
  • Italy Rome: +39-06-6595-26975

Venice: +39-041-260-5552
Mon – Fri: 09:00 – 17:00
Public holidays: Closed 

  • Turkey +90-212-256-4144
    Mon – Fri: 09:00 – 12:00, 13:00 – 17:00
    Public holidays: Closed 
  • Singapore +65-6225-3866
    Mon – Fri 09:00 –17:00
    Public holidays: Closed 
  • Sydney +61-2-9260-4300
    Mon – Fri: 09:00 – 17:30
    Public holidays: Closed 

How to Check Your Flight Status on Asiana Airlines


A screengrab of the Flight Status tab on Asiana Airlines’ website

You can check your Asiana Airlines flight status: 

  1. By calling Asiana’s local airport office in your departure city
  2. With the mobile app
  3. Online

You can check your Asiana Airlines flight status by route or flight number. 

To check your Asiana Airlines’ flight status online:

  1. Go to FlyAsiana.com 
  2. Click on the Flight Status tab (as shown in the screenshot above) 
  3. Enter your flight route/flight number and other flight details 
  4. Click on the Search button

Your flight status will appear.

How to Save Money on Asiana Airlines Domestic Booking and International Flight Booking

Asiana Airlines Manage Booking


How can I manage my booking on Asiana Airlines? 

If you want to manage your Asiana Airlines booking or seat reservations, refer to the table below.

How to Change Asiana Airlines International Flight Tickets and ReservationsContact your point of purchase, as different fare regulations may apply.Your request will typically take 2-3 days to process.Additional charges incl. the difference in fares, tax, and fees may apply. 
How to Change Asiana Airlines Domestic Flight Tickets and ReservationsContact your point of purchase for details and assistance.You will need to pay per current tariff, i.e., as on the date of boarding.A new ticket may be issued after processing your refund. You will need to use your ticket within its validity period (usually one year). Ticket validity cannot be extended beyond the expiry date.Some tickets may be valid for less than one year. 
How to Upgrade Your Asiana Airlines SeatYou can upgrade your seat in 3 ways:By deducting miles from your Asiana Club air miles.
(to be eligible, you must be a member and you must have adequate air miles)By paying the fare difference (except for tickets with restrictions).By applying for the Upgrade Standby Service (if eligible). To upgrade your Asiana Airlines seat (first two cases), you will need to contact your point of purchase.
How to Cancel Your Ticket and Get a Refund You can cancel and get a refund (if you qualify) as follows: Online through FlyAsiana.com 🡪 Find My Trip With Asiana Airlines’ mobile app  By phone (call +1-866-399-0587, your local Asiana Reservations office, or travel agent At the airport ticket counter (on the day of travel)At an Asiana Reservations office (post-departure)
The refund and cancellation rules may vary, depending on your place and point of purchase.  
No-Show PenaltyYou will be charged a no-show penalty if you do not cancel your flight before it departs, or do not board your flight after checking in.

Asiana Airlines Booking Numbers (USA)

Below are Asiana Airlines’ booking numbers in the United States.

  • Asiana Airlines Chicago 
    • Airport +1-773-462-9087
    • Sales Office +1-866-399-0587
  • Honolulu +1-866-399-0587
  • Los Angeles +1-866-399-0587
    +1-213-365-4500, 

+1-212-318-9200

  • New York +1-866-399-0587
    +1-718-244-7077
  • San Francisco +1-866-399-0587
    +1-650-877-3010 
  • Seattle +1-866-399-0587
    +1-206-516-0300
  • U.S. Asiana Club +1-213-365-4528

Asiana Airlines Booking Numbers Europe 

  • Asiana Airlines Barcelona 34-932-596-572 
  • Asiana Airlines Frankfurt 49-69-690-20245~7
  • Asiana Airlines Istanbul 90-212-465-6802
  • Asiana Airlines London 44-208-976-7862, 44-207-340-1630
  • Asiana Airlines Paris 33-1-48-16-66-00

Asiana Airlines Booking Classes 

Asiana Airlines offers 5 travel classes: 

  1. Business Suite
  2. Business Smartium
  3. Business
  4. Economy Smartium
  5. Economy

Business Suite and Business Smartium are generally offered on flights between Seoul and Frankfurt, Chicago, NYC, and LA. 

Asiana Airlines Business Suite 

Asiana Airlines’ Business Suites feature:

  • Full flat beds for sound sleep
  • 2-door seats
  • The world’s first 32-inch personal monitor 
  • Additional seat for your companion
  • Special inflight meal service, incl. wines selected by top international sommeliers 
  • Luxury brand cosmetics and amenities 
  • Top-notch in-flight entertainment ft. the latest movies, documentaries, games, and music
  • Satellite phone (A380, paid)

Asiana Airlines Business Smartium 


Asiana’s Business Smartium Class features: 

  • Staggered layout with individual entrance for all seats
  • Your own personal space that makes for a fabulous cabin environment 
  • Inflight entertainment system with AVOD (audio video on demand) system to select your favorite movies, music, and games
  • Bar and lounge service
  • Delightful inflight meal service incl. wines selected by top international sommeliers 
  • Stylish amenity kit 
  • Satellite phone (paid)
  • Cabin wi-fi (paid)
  • Cabin roaming (paid)

Asiana Airlines Business Class

Asiana Airlines’ Business Class seats feature: 

  • Free and easy aisle access
  • Nearly flat seats to offer a relaxing sleeping experience
  • Individual cubicles to ensure you’re not disturbed
  • Automated control system for maximum comfort
  • Individual power plugs and USB ports
  • Delightful menu meal service incl. wines selected by top international sommeliers 
  • Luxury cosmetics and traveler’s kit
  • Slippers, writing supplies, stationery, etc.
  • Top-class in-flight entertainment ft. the latest movies, documentaries, music, and games
  • Satellite phone (paid)

Asiana Airlines Economy Smartium 

 

Economy Smartium seats—such as on the A350—offer more legroom than regular seats. They are the equivalent of Premium Economy Class seats on other flights and feature:

  • More legroom (4 inches) compared to regular seats
  • Power plugs and USB ports for all seats (on A350)
  • Larger overhead compartments to store more bags
  • Delightful cuisines 
  • Top-class in-flight entertainment ft. the latest movies, documentaries, music, and games
  • Access to Business Class Lounge at Incheon International Airport (U.S., Europe, Australia) 
  • Amenities such as eye mask, toothbrush, and slippers (U.S., Europe, Australia)
  • Priority boarding (select airports)
  • Advance seat assignment 
  • Cabin wi-fi (paid)
  • Cabin roaming (paid)

Asiana Airlines Economy Class

 

Asiana Airlines’ Economy Class seats feature:

  • Wider than before, 34-inch seats for added comfort
  • 11-inch wide personal monitors with higher resolution
  • Delightful cuisines 
  • Top-class in-flight entertainment ft. the latest movies, documentaries, music, and games
  • Pouch with toothbrush and slippers 
  • Satellite phone (paid)
  • Cabin wi-fi (paid)
  • Cabin roaming (paid)

Asiana Airlines Seat Reservation for Disabled Passengers

Photograph of a wheelchair on Asiana Airlines

Asiana Airlines offers a number of services for passengers with physical or health-related disabilities.

If you have specific seat requirements due to a physical or health-related disability, Asiana Airlines will not charge you for making a seat reservation. Plus, you’re entitled to a few special services. 

Asiana Airlines offers the following types of disability-related services:

  • For visually- or hearing-impaired passengers 
    • Asiana will help passengers from the check-in process to immigration.
    • The only condition is that such passengers must be able to walk, eat, and take care of their personal business without third-party help. 
    • A guardian must be available at the arrival/departure to assist the passenger.
  • For wheelchair passengers
    • Passengers who have difficulty in walking due to old age or injury will be provided with wheelchairs and electric vehicles at Incheon Airport.
    • They will also be assigned a dedicated staff member to help with check-in, immigration, and boarding.
    • An Asiana staff member will help you meet your guardian at the arrival airport.
    • You can bring your own wheelchair to the boarding gate and check it in at the gate (at most airports).
    • If you’re bringing an electric wheelchair, you will need to remove the batteries.
  • For cabin wheelchair passengers
    • Every aircraft is equipped with wheelchairs for assisting passengers in the cabin.

How to Request Disability Assistance on Asiana Airlines

If you need to request for disability assistance on an Asiana Airlines reservation, you must contact the Reservation Center at these numbers:

  • United States +1-866-399-0587 (toll-free, open 24/7)
    +1-800-227-4262 (07:00—24:00, Pacific Time)
  • Japan +81-3-5812-6600 (Weekdays: 08:00—19:00)
    (Weekends: 09:00—18:00)
  • Korea +82-2-2669-8000
    Within Korea 1588-8000, 02-2669-8000
  • Other regional offices Asiana Airlines Regional Office Branches 

Note

  • Service dogs accompanying visually or hearing-impaired passengers can travel free of cost—provided the following requirements are met:
    • ID tag from an accredited institution
    • Must comply with quarantine procedures (destination/local transfer location)
    • Passenger must handle food preparation and cost
    • Must wear a harness at all times 
    • Must be seated at the passenger’s feet throughout the flight

Other Assistance Services 

If you fall in any of the categories below, you will be provided additional assistance by Asiana Airlines:

  • Elderly passengers (70 years or older) traveling without a guardian
  • Pregnant passengers
  • Passengers traveling with an infant or a child
  • Unaccompanied minors 
  • Passengers traveling with pets

Passengers requiring medical assistance during the flight on non-US flights, incl. those mentioned below, must fill out this two-part form before booking their flight and then contact Asiana Airlines Booking: 

  1. An Application Form for Special Care Services (Part 1), to be filled out by the passenger or his/her legal representative.
  2. Physician Referral for Air Travel (Part 2), to be filled out by the passenger’s primary physician. 

You must submit the two-part form to Asiana Airlines at least 48 hours before departure (7 days if you require a stretcher). 

Note. Passengers with disabilities travelling to/from the United States must fill out this online form. After you submit the form, you will receive a response by email.

  • Passengers who have undergone heart surgery or have cardiovascular diseases, such as: 
    • Cardiac infarction
    • Heart failure 
    • Angina
  • Passengers with respiratory diseases like: 
    • Asthma 
    • Pulmonary edema
    • Pneumothorax 
    • Chronic obstructive pulmonary disease
    • Pneumonia
  • Passengers who have undergone brain surgery 
  • Passengers with diseases of the nervous system, such as a brain tumor, stroke, etc. 
  • Passengers who have recently undergone surgery
  • Passengers who are currently hospitalized 
  • Passengers with a disease requiring continuous treatment
  • Passengers with acute infectious colitis 
  • Passengers with a communicable disease
  • Passengers with mental illnesses that can’t be controlled
  • Newborn babies below 1 week old
  • Passengers requiring the following during their flight: 
    • Medical oxygen 
    • A stretcher
    • Special medical equipment 

Passengers with disabilities travelling to/from the United States must fill out this online form. After you submit the form, you will receive a response by email. 

Asiana Airlines In-flight Entertainment (IFE) Services

Asiana Airlines offers a range of inflight entertaining options on personal touchscreen monitors (or handsets), such as: 

  • Movies
  • News shows
  • Shorts
  • Music
  • Games
  • Phone services
  • Magazines 
  • Shared monitors

Asiana Airlines Frequent Flyer Program (Asiana Club)

Known as Asiana Club, Asiana’s frequent flyer program is free to join. Once you join the club, you can start accumulating air miles whenever you fly with Asiana or a partner airline—and use them later as Flight Awards.

After you become a member, you can: 

  • Earn air miles whenever you fly on Asiana or a partner airline
  • Collect air miles when you fly, take a holiday, stay in a hotel, or rent a car
  • Collect air miles whenever you spend money on everyday purchases
  • Spend your flight awards on flights, upgrades, hotel stays, car rentals, and much more

Asiana Airlines Travel Destinations 

Asiana Airlines flies to 110+ destinations across more than 27 countries. It operates in partnership with several Star Alliance members. This means you can mix and match your flights between the U.S., Canada, North East Asia, South East Asia, Europe, and Asiana on your Asiana Airlines flight booking. 

Asiana Flights in the U.S.

  • Honolulu
  • Los Angeles
  • New York 
  • San Francisco
  • Seattle

Popular Country Destinations 

Some of the popular destinations to which you can fly on an Asiana Airlines international ticket booking are:

  • Europe 
    • Venice
    • Rome
    • Paris
    • London 
    • Istanbul
    • Frankfurt
    • Barcelona
  • Oceania, etc.
    • Sydney
    • Saipan
    • Palau
  • Central Asia
    • Ulaanbaatar
    • Tashkent
    • Almaty
  • Southeast Asia
    • Singapore
    • Phuket
    • Phu Quoc
    • Phnom Penh
    • Nha Trang
    • Manila
    • Jakarta
    • Ho Chi Minh City
    • Hanoi
    • Da Nang
    • Clark 
    • Cebu
    • Bangkok
  • Northeast Asia
    • Yanji
    • Yancheng
    • Xian
    • Weihai
    • Tokyo (Narita)
    • Tokyo (Haneda)
    • Tianjin
    • Taipei
    • Shenzhen
    • Shanghai/Pudong
    • Sendai
    • Sapporo 
    • Qingdao
    • Osaka (Kansai)
    • Okinawa
    • Nanjing
    • Nagoya
    • Miyazaki
    • Hong Kong
    • Harbin
    • Hangzhou
    • Guilin
    • Guangzhou
    • Fukuoka
    • Dalian
    • Chongqing
    • Chengdu
    • Changsha
    • Changchun
    • Beijing
    • Yantai
    • Kaohsiung

Frequently Asked Questions on Asiana Airlines Booking

You can make a flight booking on Asiana Airlines in any of these ways: 

  • By phone: Call +1-866-399-0587 or your local Asiana Airlines office 
  • Online through FlyAsiana.com 
  • With the mobile app 
  • At an Asiana Airlines airport counter
  • Through your travel advisor

You can upgrade your seat by contacting your point of purchase. Alternatively, you can apply for Asiana’s Upgrade Standby Service for flights tickets starting with 988 (if eligible). Under this option, you can upgrade from an Economy Class seat to a Business Class seat for select flights on a first-come-first-served basis. You can submit your upgrade request from 96 hours to 24 hours before departure, and check the status through the website or mobile app 3 hours before departure.

If you’re upgrading by contacting your point of purchase, you must pay the fare difference by cash/card or with your Asiana Club air miles. 

You can contact Asiana Airlines’ booking office in the Philippines per the following details:

  • Asiana Airlines Manila Branch Office
    • Phone Number 63-2-8662-8000 
    • Address 6th Floor, The Salcedo Towers
      169 HV Dela Costa Street, Salcedo Village
      Makati City
  • Asiana Airlines Manila Airport Office 
    • Phone Number 63-2-5310-2173 
    • Address 4th Floor, IPT Building
      Ninoy Aquino International Airport
      Ninoy Aquino Avenue, Pasay City (Terminal 1)

You will find your Asiana Airlines booking number/booking confirmation number on the email you would have received after booking your e-ticket, as well as on your e-ticket. It appears as an 8-digit number or a 6-digit alphanumeric code.

You can book a flight on Asiana Airlines over the phone by calling +1-866-399-0587 or a local Asiana Airlines office, online through the airline’s website, the mobile app, at an Asiana Sales Office, or through your travel agent. 

Asiana Airlines’ toll-free booking phone number in the United States and Canada is +1-866-399-0587. It is open 24/7, incl. on holidays.

Asiana Airlines booking reference, or booking number, is a unique 8-digit number or 6-digit alphanumeric code that appears on your e-ticket as well as on the confirmation mail you would have received when you booked your ticket. You can use it to access your trip details online or by phone, and will need it to check in for your flight, make changes to it, or cancel your flight.

You can make a Business Class booking on Asiana Airlines online, by phone, at a ticket office, or through your travel agent. If you’re booking your ticket online, the option will appear in the dropdown box marked Seat Class. 
A screenshot of the dropdown box for selecting the Seat Class online

You can check and access your booking details online via the Find My Trip tab on FlyAsiana.com. 

Asiana Airlines Premium Economy booking class is known as Economy Smartium. Some of the conditions that apply to Economy Smartium seats are as follows:

  • Flight changes and refunds are possible only up to 48 hours before departure. 
  • Refunds are possible only if the reserved seat is not available for some reason and will be made at the point of purchase. 
  • If you’re travelling on an Ecomomy Smartium ticket on a long-haul flight to the USA, Europe, or Oceania from Incheon International Airport, you will have access to the airport’s Business Class lounge.

You can make a seat booking on Asiana Airlines online at the time of booking your ticket, later by phone, or at the time of checking in (when seat choice can be quite limited).

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