Air New Zealand Baggage Allowance & Fees

Air New Zealand’s baggage allowance is similar to that of other airlines, with reasonably standard charges for excess baggage booked online up to 90 minutes before departure for international flights and 30 minutes before departure for domestic flights. 

It always pays to plan ahead, because paying for excess baggage at the airport can be more than 2x costlier than purchasing baggage in advance.

• The carry-on baggage allowance at Air New Zealand:
  • For Economy Class is:
    • 1 personal item that fits under your front seat
      (such as a handbag, duty-free bag, or laptop bag)
    • 1 standard carry-on bag not exceeding 118cm/46.5in and 15lb/7kg
  • For Premium Economy, Business Class, Air New Zealand Elite/Gold, Star Alliance Gold, and connecting Business Class passengers is:
    • 1 personal item that fits under your front seat
      (like a handbag, duty-free bag, or laptop bag)
    • 2 standard carry-on bags not exceeding 118cm/46.5in per bag and 30lb/14kg in combined weight, with 1 bag weighing up to 22lb/10kg
  • For Lap Infants is:
    • 1 car seat, and 
    • 1 single stroller (except on aircraft with different storage facilities)

Note. Both of the above items can be transported as checked baggage free of charge

• Checked baggage allowance 

Checked bags must not exceed 158cm/62in in combined linear dimensions and 50lb/23kg in weight (per bag).

• The domestic checked baggage allowance on Air New Zealand is:
  • seat fare Nil 
  • seat+bag Fare 1 bag
  • flexitime Fare 1 bag
  • Smart Saver Fare 1 bags
  • flexidate Fare 2 bags
• The international checked baggage allowance on Air New Zealand is:
  • seat+bag Fare 1 bag
  • theworks Fare 1 bag
    (2 bags on flights to Honolulu)
  • Economy Fare 1 bag
    • 2 bags on flights to Singapore, Shanghai, and Taipei
    • 2 bags on flights departing from Australia to the U.S. (except Honolulu), Canada, and South Africa
      
  • worksdeluxe Fare 2 bags
  • Premium Economy Fare 2 bags
  • Business Premier Fare 3 bags
  • Business Fare 3 bags

• The maximum number of checked bags you can carry with you is 3 bags per passenger.
• Bags weighing between 50 – 70lb (23 – 32kg) and/or exceeding 158cm/62in will incur an overweight and/or oversize baggage charge. Bags exceeding 70lb/32kg must either be repacked or transported as unaccompanied baggage.
• Purchasing extra baggage in advance is a lot cheaper than paying at the airport, i.e., up to 90 minutes before departure for international flights and 30 minutes for domestic flights.
• Up to 2 wheelchairs and medical equipment can be carried free of charge by a passenger using such equipment.
• Strollers and car seats can be carried free of charge if travelling with a child.

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Air New Zealand Carry-on Baggage Allowance

What is the carry-on baggage allowance on Air New Zealand?

Air New Zealand’s carry-on baggage policy applies to all flights operated by Air New Zealand. If your itinerary includes codeshare flights or flights operated by other airlines, you should check their baggage allowance as well.

Below are the size and weight requirements of Air New Zealand’s carry-on baggage policy:

• Free carry-on baggage allowance
  • Economy Class passengers are allowed 1 standard carry-on bag + 1 small personal item, such as a handbag or laptop bag. 
  • Premium Economy, Business Premier, connecting Business Premier, and Airpoints Gold/Elite and Star Alliance Gold members are allowed 2 standard carry-on bags + 1 small personal item. 
• Carry-on size requirements
  • The combined linear dimensions (A + B + C in the illustration above) of your standard carry-on bag (incl. wheels and handles) must not exceed 118cm/46.5in. The small personal item (weight undisclosed) must fit under your front seat. 

Note. If you’re travelling on Air New Zealand’s Q300 aircraft, the item marked C in the illustration above must (for your standard carry-on bag) not exceed 22cm/8.7in.

• Carry-on weight requirements
  • For Economy Class passengers:
    • The standard carry-on bag must not exceed 15lb/7kg in weight. 
    • The small personal item (size undisclosed) must be small enough to fit under your front seat. 
  • For Premium Economy, Business Premier, connecting Business Premier, and Airpoints Gold/Elite and Star Alliance Gold members: 
    • The combined weight of the carry-ons must not exceed 30lb/14kg, and one of the items can weigh up to 22lb/10kg.

If you’re travelling with more than your free carry-on baggage allowance and your ticket includes checked baggage, you have the option to:  

• Repack some of the items in your checked bag
• Purchase an additional checked bag in advance
• Purchase excess baggage at the airport
  

Note

• Airpoints Gold and Elite members are entitled to carry 1 additional carry-on bag of up to 15lb/7kg in addition to their standard carry-on baggage allowance.
• If your seat only ticket does not include checked baggage, upgrade to a seat+bag fare. 
• Check out the Restricted and Prohibited Items on this page
• Children’s strollers and car seats are allowed free of charge onboard (subject to size limits). 

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Air New Zealand Checked Baggage Allowance

What is Air New Zealand’s checked baggage allowance?

Your checked baggage allowance on Air New Zealand will depend on your route, fare type, and membership tier status. 

Any standard piece of checked baggage must not exceed 50lb/23kg in weight and 158cm/62in in combined linear dimensions. If it does, you will be charged excess baggage fees, regardless of your fare type, itinerary, and frequent flyer status. 

Note

• Airpoints Elite, Gold, and Koru members are entitled to:
  • Carry 1 free extra checked bag of up to 70lb/32kg on Economy and Premium Economy fares. 
  • Fast Bag privileges on direct regional domestic flights, which entitles you to collect your bags from the Fast Bag area after exiting your aircraft. Fast Bag can only be used if:
    • Your fare includes only 1 piece of checked bag, i.e., you’re travelling on a seat+bag, flexichange, or flexirefund ticket. 
    • Your bag does not weigh more than 33lb/15kg and is not oversized. 
    • Your flight does not include stopovers or connections.
    • Your bag does include restricted items, such as loose/spare batteries. 

• You will be entitled to the international baggage allowance throughout the journey if you’re travelling on a domestic flight as part of an international ticket, 
• Bags weighing more than 50lb/23kg and less than 70lb/32kg will be charged overweight baggage charges and bags exceeding 158cm/62in in combined linear dimensions (L + W + H) will be charged oversized baggage charges. Bags exceeding 70lb/32kg are not allowed—they must either be repacked or sent as unaccompanied baggage. 
• Car seats/strollers can be carried free of cost with children. 
• Up to 2 wheelchairs/medical equipment can be carried free of charge (if using).
• If a single-ticket journey includes another airline, the most significant carrier’s (MSC’s) baggage allowance will apply, except in the following cases:
  • If your travel originates or ends in the U.S. or Canada, your baggage allowance and excess baggage charges for the full trip will be decided by the first marketing carrier.
  • If your travel starts in Brazil, the local regulations stipulate a free baggage allowance of 2 checked bags not exceeding 70lb/32kg per bag for the entire journey, irrespective of stopovers.
• If you’re travelling with excess baggage, the cheapest option is to purchase a Prepaid Extra Bag in advance. 

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Baggage Allowance for Children and Infants

• Child fares include the same baggage allowance as that of the accompanying adult, plus any 2 of these items:
  • Booster seats
  • Buggies
  • Car seats 
  • Portacots
  • Strollers
• Infant fares do not come with any checked baggage allowance, but include:
  • 1 piece of carry-on baggage
  • Any 2 of these items:

• Booster seats
• Buggies
• Car seats 
• Portacots
• Strollers

How to Purchase Prepaid Extra Bags

If you’re travelling with excess baggage, you can purchase it in advance and save money, as long as you do it at least 90 minutes before departure for international flights and 30 minutes before departure for domestic flights.

You can pre-pay for baggage in any of the following ways:

1. Online when purchasing your ticket or later via the Manage booking tab on the homepage.
   Simply retrieve your existing flight booking with your booking reference number and add extra baggage by following the prompts.

2. By phone
3. Through the travel agent you purchased your ticket from

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Air New Zealand Baggage Fees

What are Air New Zealand’s excess baggage fees?
If you’re travelling within your free baggage allowance, no extra baggage charges will apply. However, if you’re travelling with excess baggage, additional charges will apply (depending on your route and when/where you pay). 

The excess baggage fees for extra, overweight, and oversized bags will depend on your country of departure and when/where you’re paying the baggage fees—in advance (known as prepaid baggage fees) or at the airport—as shown in the tables below. 

Prepaid Excess Baggage Charges

How much does it cost to add a bag in advance on Air New Zealand?

The cost of adding a bag in advance on Air New Zealand will depend on your route. Paying for your baggage in advance can be more than 2x cheaper than paying at the airport, as shown below. Remember, if you’re purchasing baggage in advance, you must purchase it at least 90 minutes before departure for international flights and at least 30 minutes before departure for domestic flights. 

An Extra Baggage charge will apply for any extra bags you carry. You can book an extra bag in advance—online or by phone (phone bookings will incur a nominal service charge).

Airport Excess Baggage Fees

What are the excess baggage fees payable at the airport for extra, overweight, and oversized bags?

If you exceed your free baggage allowance, you will have to pay extra charges. Bags exceeding 158cm/62in and 50lb/23kg are subject to oversized and overweight baggage charges respectively. Excess baggage charges paid at the airport are in the currency of the departure country. 

Note

• You cannot carry more than 3 checked bags (incl. extra bags) on any flight. 
• If you want to check in a bag on a seat only fare, just upgrade your booking to a seat+bag fare (by phone or online if you purchased your ticket directly from Air New Zealand).
• If you’re travelling with multiple passengers and purchase Prepaid Extra Bags, the extra baggage can be spread across all passengers (to save money), as long as you check in together. 
• You’re not allowed to purchase extra bags online for international multi-stop flights, or on an infant fare.
• Charges for overweight and oversized bags and sporting equipment will depend on their weight and size. 
• Combined Extra Baggage Allowance. 2 or more passengers travelling on a single booking are entitled to a pooled/grouped Extra Bags allowance, as long as they check in together. 
• Refunds for Extra Bags will only be credited to the original form of payment at Air New Zealand’s sole discretion. 
• Oversized bags will be accepted if there’s room on your flight, subject to excess baggage charges. However, if any of your checked bag’s dimensions exceed 100cm (1m), contact Air New Zealand with the length, width, and height to check if your bag can fit in the baggage area of the aircraft.
• If your bag is too large to be loaded on your flight, make alternative arrangements by contacting Air New Zealand Cargo or a freight company in your area at least 5 days before your flight’s departure.

Smart Bags 

Smart baggage items powered by lithium batteries and Wi-Fi technology can pose a risk to aircraft safety if they are not handled properly. You can check in such items only if: 

• The non-removable batteries in them contain up to 0.3g lithium or up to 2.7Wh lithium-ion.
• You remove the removable batteries from them and carry them with you in the aircraft cabin.

Smart baggage items powered by lithium batteries can be brought as carry-on baggage if they comply with Air New Zealand’s carry-on baggage limitations by weight and size. 

Bluesmart baggage items will not be accepted as carry-on baggage on Air New Zealand’s Regional (turbo-prop) aircraft due to storage limitations.

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Air New Zealand Sports Baggage Policy

According to Air New Zealand’s baggage policy: 

• Sporting equipment measuring less than 200cm/78.7in in length and weighing up to 50lb/23kg will be treated as a standard bag. 
• Sporting equipment exceeding 200cm/78.7in in length and 50lb/23kg in weight will incur excess baggage charges. 
• The maximum permissible weight for sporting equipment is 70lb/32kg. 
• The maximum oversize length on Jet aircraft is 250cm/98.4in.
• If you’re flying on Air New Zealand’s Regional Domestic services and your sporting equipment’s dimensions exceed 180cm/70.9in in length, 80cm/31.5in in width, and 120cm/47.2in in height, you must contact Air New Zealand for assistance, as sporting items measuring up to 220cm/86.6in in length—such as skis and poles and fishing rods—may be accepted.

Sports bags can include more than a single piece of related equipment and are assessed on total weight and length. Below are a few examples of sporting equipment that can be packed as single items:

• Bike (see packing instructions below)
• Golf bag with golf clubs and a pair of shoes
• Hang glider
• Snow skis + boots + poles
• Snowboard + boots + bindings
• Surfboard(s)
• Water skis
• Windsurfer

If you’re travelling with sporting equipment that exceeds the maximum weight or size, you must contact Air New Zealand Cargo or a local freight company at least 5 days before departure.

How to Pack Bikes

Aside from kid bikes without chains, bicycles must be packed properly in a bike bag/box, available at all domestic airports for NZD 25 (subject to availability). The dimensions of the bike box are 80cm in height, 144cm in length, and 31cim in width. 

Although tires need not be deflated, packed bicycles will only be accepted as checked baggage if:

• The handlebars are turned sideways or removed 
• The pedals are turned in or removed 
• The nitrogen gas pressure in mountain bike struts does not exceed 200kPa (kilopascal) or 29PSI (pounds per square inch)
• Tire-inflating cartridges do not exceed 50ml and contain a non-flammable gas

Packing Tips for Bikes

• Place loose accessories in a bag and then in the box
• Seal the bike box 
• Label the box with your contact details (name and phone number)
• Make sure no bicycle part protrudes from the box

Air New Zealand Ski Baggage

Ski baggage not exceeding 200cm/78.7in in length long and 50lb/23kg in weight will be treated as one standard bag. Ski baggage weighing up to 70lb/32kg will incur excess baggage charges (more than 70lb/32kg is not permitted). 

The maximum weight and length of ski baggage on jet aircraft (Boeing 787, 777, 767, 747, 737, and Airbus A320) are 70lb/32kg and 250cm/98.4in respectively. 

On Regional Domestic flights, you must contact Air New Zealand if the dimensions of your ski baggage exceed 180cm/70.9in in length, 80cm/31.5in width, and 120cm/47.2in, because ski baggage items (skis and poles) measuring up to 220cm/86.6in in length may be accepted. 

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Air New Zealand Musical Instruments Policy

What is Air New Zealand’s baggage policy for musical instruments?

Musical instruments not exceeding 100cm in length and 15lb/7kg in weight count as one standard bag. If they exceed these measurements, overweight or oversized charges will apply, along with applicable restrictions.

You’re allowed to carry larger musical instruments like cellos in the aircraft cabin if you purchase an extra seat for it. The aircraft crew will secure your musical instrument safely on the seat next to you. 

To book a seat for your cello, call Air New Zealand at Onboard. The aircraft’s crew will secure your instrument safely for you. To book a seat for a cello, call the local Air New Zealand office/call center in your area, or your travel agent. 

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Prohibited Items on Air New Zealand Baggage

You’re not allowed to carry the following items on Air New Zealand:

• More than 1 lighter/matchbox 
• Liquid oxygen systems
• Disabling devices such as pepper spray, etc.
• Electric shock weapons containing lithium batteries, compressed gas, or explosives
• Aerosols which are not toiletry/medicinal items
• Security equipment that includes lithium batteries, such as cash bags/boxes, attaché cases, and other dangerous goods/pyrotechnical material as part thereof 
• Mini-Segway, hoverboard, air wheel, solo wheel, balance wheel, lithium-operated skateboard, personal transportation devices for on-board storage, and similar lithium battery operated recreational vehicles
• Spare/installed lithium batteries exceeding 160Wh/8g of lithium content
• Durian fruit can neither be carried in carry-on nor checked baggage 

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Food and Drinks 

Depending on the customs rules of the destination country, the following items are permitted:

• No restrictions on alcoholic drinks with less than 24% alcohol by volume, as long as they are in less than 5L containers and their original retail packaging (per passenger).
• Liquid foods, incl. milk, juice, water, soups, and jams, if securely sealed and packed.
• Dry food, such as nuts, fruit, sandwiches, and biscuits.

Note: Alcoholic drinks containing more than 70% alcohol by volume are not allowed. You may have to pay customs duty on arrival, so do check your duty-free allowance with the local authorities before travelling. 

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Medical Devices

The following items are prohibited:

• Loose/spare batteries for medical devices. However, if they are properly packed, you can bring them as part of your carry-on baggage.
• Liquid oxygen systems
  (you require approval for gaseous oxygen cylinders)

The following items are allowed:

• Dry and liquid medicines
• 1 medical/clinical mercury thermometer per passenger, as long as it is for personal use and is packed in a protective case

The following items require approval, so do check with Air New Zealand before booking your ticket: 

• Lithium battery-operated portable medical devices with installed batteries
• Gaseous (but not liquid) oxygen/air cylinders for medical use

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Items for Personal Security, Grooming, Toiletries, and Aerosols

The following items are prohibited:

• Disabling devices such as pepper sprays. 
• Electric shock discharging containing lithium batteries, compressed gas, or explosives

The following items are allowed:

• Hair curlers with hydrocarbon gas, as long as they have a safety cover over the heating element—limited to 1 per passenger (refills are not allowed).
• Toiletry/medicinal items, such as aerosols and those with alcohol, subject to the limits below.
• Aerosols for personal/sporting purposes, as long as they are non-toxic and non-flammable, and prevent the accidental release of contents with a cap, subject to the limits below. 

Maximum Permissible Quantities. The combined net quantity of all toiletries, aerosols, and medicinal articles must not exceed 4.4lb/2kg/2L/2qt—and no single article’s net quantity should exceed 1lb/0.5kg/0.5L/1pt. 

The following items require approval, so you must contact Air New Zealand before booking your ticket:

• Security equipment—such as cash bags/boxes and attaché cases powered by lithium batteries, dangerous goods, and pyrotechnical material as part of the equipment

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Sporting and Recreational Equipment

The following items are prohibited:

• Installed lithium batteries exceeding 160Wh/8g lithium content, such as for electric bikes, underwater lamps, and Segways. 
• Fuel cell/internal combustion engines, even if fully drained. 

The following items are allowed:

• Battery-powered heat-producing items like underwater torches, as long as the batteries and heat-producing components are isolated from each other. 

The following sporting and recreational equipment require approval, so you must contact Air New Zealand before booking your ticket:

• Lithium battery-operated devices with 100-160Wh battery power or 2-8g lithium content.
• Avalanche rescue backpack with compressed gas cartridges. 
• Camping stoves with fuel containers containing flammable liquid fuel.
• Gas cartridges attached to self-inflating safety devices like life jackets/vests.

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Mobility Devices, Battery-Powered Wheelchairs, and Gas-Powered Limbs

The following items are allowed:

• Gas cylinders worn for operating mechanical limbs, as long as they are non-flammable and non-toxic, plus similar-sized spare cylinders for ensuring adequate supplies for the trip.

Battery-powered wheelchairs and mobility devices require approval, so you must contact Air New Zealand when booking your ticket.

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Tools and Sharp Objects

The following items are prohibited on the aircraft:

• Fuel cell/internal combustion engines, even with the fuel/liquids fully drained. 
• Loose/spare batteries (if packed properly, most types may be permitted as part of carry-on luggage. 

The following items are allowed, subject to the conditions below:

• Securely contained blades/sharp tools, like chisels, scraper blades, and screwdrivers, as part of checked baggage only.
• Blunt instruments like hammers and bars, only as part of checked baggage. 
• Heat-producing articles like diving lamps (underwater torches) and battery-operated soldering irons, as long as the battery and heat-producing components are isolated from each other.
• Appliances that contain batteries, such as power tools, as long as the battery terminals are insulated with tape and the power switch is trigger-locked or taped in the off position. If your appliance contains non-removable batteries, the latter must be properly secured to prevent accidental activation. 
• Permeation devices to calibrate air quality monitoring devices, only as part of checked baggage under specific conditions (call Air New Zealand for details). 

The following equipment require approval, so you must contact Air New Zealand before booking your ticket:

• Mercury-filled barometers/thermometers must be carried by a government/official/weather bureau representative.

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Culturally and Religiously Significant Articles

The following articles are allowed:

• Safely packed culturally/religiously significant articles like Patu, Mere, Tokotoko, Taiaha, Dirks, Kirpans, and Sgian Dubhs.

Flammable, Corrosive, Explosive, and Toxic Items

Most inflammable, corrosive, explosive, and toxic items are prohibited on the aircraft, such as:

• Safety matches/matches
• Cigarette lighters, lighter refills, and lighter fuel 
• Fireworks
• Flammable liquids like petrol, solvents, varnish, paint, etc. 
• Bleaches, acids, and peroxides
• Phosphorus
• Insecticides, weed killers, and fertilizers

The following items are allowed:

• Specimens (non-infectious) of birds, mammals, amphibians, fish, insects, reptiles, and other invertebrates packed, along with up to 30ml of flammable liquids such as liquid alcohol/alcohol solution, as long as they are heat-sealed plastic bags/vials that are further packed in another absorbent plastic bag and heat-sealed. The combined quantity of flammable liquids must not be more than 1L.
• Insulated packaging with refrigerated liquid nitrogen (dry shipper), as long as:
  • It is fully absorbed in a porous material and ready for transportation
  • It is at a low temperature
  • It contains safe products that do not fall under dangerous goods regulations.
  • The insulated packaging’s design will not allow pressure buildup inside the container.
  • Will not allow the release of any refrigerated liquid nitrogen.
• No more than 5.5lb/2.5kg of dry ice (solid carbon dioxide) for preserving perishables is allowed both as part of carry-on and checked baggage, provided it is:
  • Packed in a polystyrene box-like container that allows gas release. 
  • A Dry Ice label is applied on the package, stating the net weight of the dry ice or that it contains less than 5.5lb/2.5kg of dry ice.

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Firearms and Ammunition

Air New Zealand does not accept firearms and ammunition on the aircraft. However, you may be allowed to travel with them on domestic and international flights, subject to the conditions below: 

• You must hold a current firearms license or a valid import permit
• You must be carrying one of the following types of firearms:
  • Sporting firearms
  • Imitation firearms
  • Decommissioned firearms
  • Air rifles, air pistols, or BB guns
  • Soft air pellet guns 
• You must ensure that your firearm is:
  • Unloaded and the magazines are empty
  • Packed in a hard case and locked
  • Rendered fully inoperable, i.e., you have removed the bolt, fitted the trigger guard and trigger locks, etc. 
  • Not packed with any type of ammunition
  • Not packed with the bolt (if applicable)
  • Has been declared to a Customer Service Agent at check-in 
• You must ensure that your ammunition:
  • Is securely packed in a container with each round separated, i.e., not touching each other
  • Does not exceed 11lb/5kg (incl. the container’s weight) 
  • Is packed in your checked baggage 
  • Is not packed with your firearm in the same case 
  • Has been declared to a Customer Service Agent at the check-in counter
• You may need to purchase a Prepaid Extra Bag as your firearms case will count as one checked-in bag.
• You’re allowed to carry the following types of ammunition:
  • Cartridges with an inert projectile
  • Cartridges, small arms, and blanks

Note. Unless contained in the ammunition, black powder, primers, and percussion caps are not allowed. 

• If you’re travelling with firearms or ammunition into or outside of New Zealand:
  • Check with New Zealand Police before travelling, as you may require special import/export permits.
  • Check the requirements of the destination and transit countries.
  • Carry all your documentation and permits. 
• If you’re switching to another airline carrier or a codeshare partner with an Air NZ flight number:
  • You must declare your firearm and ammunition to the new carrier.
  • Air New Zealand will not transfer any bag containing firearms/ammunition to another airline carrier.
  • You must clear customs, collect your baggage, and check it in with the new airline carrier. 
• Check the airline’s requirements for firearms and ammunition, as their rules may be stricter/different and non-compliance could entail severe penalties. 

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Delayed, Lost, and Damaged Baggage 

Delayed Baggage 

If your baggage didn’t arrive with you: 

• Immediately report the missing bag to the Baggage Service Office on arrival. You will be issued a mishandled baggage report containing your file reference number and baggage details.
• Keep the mishandled baggage report that you receive from the Baggage Services Office.
• For international flights that may include connecting domestic flights, call or email the Baggage Services Office at the arrival airport and provide your file reference number and name no later than 21 days of arrival.
• For domestic flights within New Zealand, send an email to the Baggage Services Office no later than 30 days of your arrival, and provide your file reference number and name. 
• Check your baggage status via the online baggage tracing service. All you need to do is enter the file reference number that was provided to you when you filed your missing baggage report, and your name.
• Keep all the receipts for replacement/emergency items.
• Save your airline ticket, baggage receipts, and excess baggage coupons.

Air New Zealand will: 

• Contact you when the missing baggage is located, and deliver it to the address specified by you. 
• Send daily updates by SMS/email (if you choose). 

Note. Make sure you’ve provided your correct contact details, incl. mobile phone number and/or email address. If your delivery address has changed, inform the concerned Baggage Services Office or make the changes via Air New Zealand’s online baggage tracing service.

1. If you don’t receive your baggage within 24 hours and you’re not in your hometown, you may be eligible for emergency expenses. For more information, contact the concerned Baggage Services Office. If you have insured your baggage, contact your insurance company for assistance. 
2. If your bag is still missing after 5 days, you must fill out the Claim Form that you would have received on arrival. Alternatively, download it via the link above and email it to your nearest Baggage Services Office. 
3. If your baggage has still not been located within 21 days, your claim will be processed by the airline, while it will continue to search for your baggage. 

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Damaged Baggage

How to apply for damaged baggage compensation

If your baggage lands in a damaged condition, you must report the damage by email to the nearest Baggage Services Office within 7 days. A staff member will assess your claim and either replace your bag (minus depreciation) or process your claim per rules. 

Time limits. You must report in writing your delayed or damaged checked bag within these time limits: 

• Domestic flights without international connections

• For damaged checked baggage, within 30 days of collecting your checked bag. 
• For delayed checked bag, within 21 days from when your bag should have been made available to you.

• International flights 

• For damaged checked baggage, within 7 days of collecting your checked bag(s). 
• For delayed checked baggage, within 21 days from when your bag should have been made available to you.

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Frequently Asked Questions on Air New Zealand Baggage Allowance

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Baggage Office Address and Contact Number

Baggage services offices in New Zealand	Baggage services offices International
Freephone (calling within New Zealand): 0800 224 872	Adelaide Airport
Phone: 09 306 5444	Swissport
Auckland International Airport	Andy Thomas Circuit
Email: baggageservices.akl@airnz.co.nz	Adelaide Airport, SA 5950
Auckland Domestic Airport	Phone: +61 4 8100 0938
Email: baggageservices.akd@airnz.co.nz	Email: airnz.adl@swissport.com.au
Blenheim Airport	Apia Airport
Email: baggageservices.bhe@airnz.co.nz	Samoa Airways
Christchurch Airport	2nd floor, Samoa National Provident Fund Building, Apia
Email: baggageservices.chc@airnz.co.nz	Phone: +685 20683 or +685 8420683
Dunedin Airport	Email: cargo@samoaairways.com
Email: baggageservices.dud@airnz.co.nz	Brisbane Airport
Gisborne Airport	Swissport
Email: baggageservices.gis@airnz.co.nz	Airport Drive, Brisbane Airport
Hamilton Airport	Australia QLD 4008
Email: baggageservices.hlz@airnz.co.nz	Phone: +61 4 8101 1572
Hokitika Airport	Email: bneint.baggage@swissport.com.au
Email: baggageservices.hkk@airnz.co.nz	Cairns Airport
Invercargill Airport	Swissport
Email: baggageservices.ivc@airnz.co.nz	PO Box 4, AAC Building, Cairns Airport
Kerikeri Airport – Bay of Islands	Cairns QLD 4870
Email: baggageservices.kke@airnz.co.nz	Phone: +61 4 8147 1902
Napier/Hastings Airport	Email: airnz.cns@swissport.com.au
Email: baggageservices.npe@airnz.co.nz	Denpasar – Bali Airport
Nelson Airport	c/o PT JAS Airport Services
Email: baggageservices.nsn@airnz.co.nz	Phone: +62 361 936 6964
New Plymouth Airport	Email: baggageservices.dps@ptjas.co.id
Email: baggageservices.npl@airnz.co.nz	Gold Coast (Coolangatta) Airport
Palmerston North Airport	Swissport
Email: baggageservices.pmr@airnz.co.nz	PO Box 645, Tugun QLD 4224
Queenstown Airport	Phone: +61 4 1518 9533
Email: baggageservices.zqn@airnz.co.nz	Email: airnz.ool@swissport.com.au
Rotorua Airport	Hobart International Airport
Email: baggageservices.rot@airnz.co.nz	Swissport
Taupō Airport	c/o Hobart International Airport
Email: baggageservices.tuo@airnz.co.nz	Box 3 Strachan Street, Cambridge TAS 7170
Tauranga Airport	Phone: +61 4 0614 3451
Email: baggageservices.trg@airnz.co.nz	Email: airnz.hba@swissport.com.au
Timaru Airport	Honolulu International Airport
Email: baggageservices.tiu@airnz.co.nz	Hallmark-Aviation Services
Wellington Airport	Daniel K. Inouye International Airport
Email: baggageservices.wlg@airnz.co.nz	300 Rodgers Blvd, #65 Honolulu
Whangārei Airport	HI 96819, USA
Email: baggageservices.wre@airnz.co.nz	Phone: +1 808 836 8997
	Email: honolulubaggage@hallmark-aviation.com
	Hong Kong Airport
	Jardine Airport Services Ltd
	4/Floor CNAC House, 12 Tung Fai Road
	Hong Kong International Airport, Lantau, Hong Kong
	Phone: +852 2186 4430
	Email: BS.G3@JASG.com
	Houston International Airport
	Hallmark-Aviation Services
	3700 N Terminal Road, Terminal D, Suite 143.2
	Houston TX 77032, USA
	Phone: +1 713 498 4304
	Email: iah.NZBSO@hallmark-aviation.com
	Incheon International Airport
	Swissport
	Swissport Korea Ltd, Room 301 Cargo Terminal B
	Incheon International Airport, 77-8 Gonghangdong-ro
	295 beon-gil Jung-gu, 22381 Incheon, South Korea
	Phone: +82 32 743 2526
	Email: spk.ll@swissport.co.kr
	John F Kennedy International Airport (New York)
	Hallmark-Aviation Services
	JFK International Airport
	Terminal One, Building 55, Jamaica, NY  11430
	Phone: +1 310 648 7160
	Email: jfkco@airnz.com
	Kansai Airport
	ANA All Nippon Airways
	Osaka Kansai, Senshu-Kuko Kita, Izumisano-shi
	Osaka 549-8501, Japan
	Email: nrtapt@airnz.co.nz
	Los Angeles Airport
	Pacific Aviation
	380 World Way #S31
	Los Angeles, CA 90045, USA
	Phone: +1 844 365 2247
	Email: laxbag@airnz.com
	Melbourne Airport
	Swissport
	Swissport Melbourne Airport
	PO Box 5103, Melbourne Airport VIC 3045, Australia
	Phone: +61 4 0307 3199
	Email: mel.nz.baggage@swissport.com.au
	Nadi Airport
	Air Terminal Services (Fiji Ltd)
	Cruikshank Road, Nadi Airport, Fiji
	Phone: +679 9922017
	Email: aobaggage@ats.com.fj
	Niue (Hanan International) Airport
	Peleni’s Travel Agency
	11 Alofi, Niue
	Phone: +68 3 4317
	Email: pelenistravel@niue.nu
	Noumea (New Caledonia) Airport
	Pacific Airport Engie
	International Airport of Nouméa-La Tontouta
	BP5  98840 Tontouta
	Phone: +687 847 443 or +687 352 615
	Email: service.bagages.pae@engie.com
	Papeete Airport
	Air Tahiti
	B. P. 60 Tahiti Faa’a International Airport
	French Polynesian island of Tahiti
	Phone: +689 40 86 42 21
	Email: service.bagages@airtahiti.pf
	Perth Airport
	Swissport
	Swissport Perth Airport
	PO Box 662, Belmont WA 6984 Australia
	Phone: +61 4 6644 9603
	Email: perint.baggage@swissport.com.au
	Rarotonga Airport
	PO Box 65 Nikao, Cook Islands
	Phone: +682 26300
	Email: !raraom’s@airnz.co.nz
	Saigon International Airport
	c/o Saigon Ground Services
	Tan Son Nhat International Airport
	Ho Chi Minh City, Vietnam
	Phone: +84 28 3848 5383 XT 4569
	Email: LOSTANDFOUND@SAGS.VN
	San Francisco Airport
	Swissport
	San Francisco International Airport
	San Francisco CA 94128, USA
	Phone: +1 650 821 0034
	Email: sfobaggageservices@airnz.co.nz
	Shanghai, Pudong International Airport
	China Eastern Airline
	Terminal 1, No 6000 Yinbin Ave, Pudong International Airport
	Phone: +8621 6835 5775
	Singapore Airport
	SATS Airport Services
	Singapore Changi Airport
	20 Airport Blvd, Singapore 819569
	Phone: +65 6597 4500
	Email: baggage_enquiry@sats.com.sg
	Sunshine Coast (Maroochydore) Airport
	Swissport
	Sunshine Coast Airport, Friends Ave
	Marcoola QLD, Australia
	Phone: +61 4 1518 8514
	Email: airnz.mcy@swissport.com.au
	Sydney International Airport
	Swissport
	Kingsford Smith Airport
	Sydney NSW 2020, Australia
	Phone: +61 2 9667 9335
	Email: sydint.baggage@swissport.com.au
	Taipei International Airport
	Eva Airways Co. Ltd
	Baggage Claim Area , Terminal 2,
	Taiwan Taoyuan International Airport
	No 9, Hangzhan S Rd, Dayuan District, Taoyuan City Taiwan
	Phone: +886 3 3517637
	Email: tpelnf@evaair.com
	Narita International Airport
	ANA All Nipon Airways
	1-1 Furugome, Narita, Chiba 282-0004, Japan
	Phone: +81 476 33 2301
	Email: japannrtairport@airnz.co.nz
	Tonga Airport
	Air Terminal Services (Tonga) Ltd
	PO Box 1515, Nuku’alofa, Kingdom of Tonga
	Phone: +676 28283
	Email: loadcntrl@atstonga.to
	Vancouver International Airport
	Swissport Canada Handling
	3211 Grant McConachie Way, Richmond, BC V7B 0A4, Canada
	Phone: +1 604 247 2577
	Email: yvrbaggageservice@swissport.com