Air New Zealand Check-in Options

In how many ways can I check in for my Air New Zealand flight?

Air New Zealand offers you the following check-in options:

  1. Online check-in
  2. Mobile check-in
  3. Kiosk check-in
  4. Airport check-in

Air New Zealand Check-in Times

What are the check-in times at Air New Zealand?

The exact check-in time for your Air New Zealand flight is mentioned on your e-ticket and mobile app, or will be provided by your travel agent. 

  • For international flights, you must complete your check-in at least 90 minutes before departure, but at least 2 hours before departure for flights to/from/through the United States for security reasons. 
  • For domestic flights, you must have checked in at least 30 minutes before departure if you’re travelling with checked baggage. If you’re traveling without any checked baggage, proceed to the gate, scan the barcode on your e-ticket/mobile app, and check in. You shuld be at the boarding gate at least 20 minutes before departure. 
  • For domestic flights departing from an international terminal in New Zealand or flights connecting to international flights, you must have checked in at least 60 minutes before departure. 
  1. Online Check-in Time

The online check-in time at Air New Zealand is:

  1. 24 hours to 30 minutes before a domestic flight’s departure.
  2. 24 hours to 90 or 120 minutes before an international flight’s departure,
    depending on the departure airport.
  1. Mobile Check-in Time

The mobile app check-in time at Air New Zealand is the same as the online check-in time, i.e.:

  1. 24 hours to 30 minutes before a domestic flight’s departure.
  2. 24 hours to 90 or 120 minutes before an international flight’s departure, depending on the departure airport.
  1. Kiosk Check-in Time
    You can check in at an airport kiosk at select airports

The airport kiosk check-in time for Air New Zealand flights is from 3 – 4 hours before departure till your check-in deadline, which is typically 30 minutes before departure for domestic flights and 90 minutes before departure for international flights (120 minutes for flights to/from/through the United States).

  1. Airport Check-in Time
    You must complete all your check in formalities at the airport counter at least:
    1. 30 minutes before a domestic flight’s departure.
    2. 90 minutes before an international flight’s departure but 120 minutes before departure if your flight is to/from/through the United States.

Air New Zealand Online Check-in

How can I check in online for my Air New Zealand flight?

A screenshot of the online check-in tab at AirNewZealand.com 

To check in online for your Air New Zealand flight, follow these steps:

  1. Go to AirNewZealand.com
  2. Click on the Check-in tab
    The following page will open:
  1. To retrieve your flight booking: 
    1. Enter your Booking reference and Family name 

Note

(1) Your booking reference number appears on your e-ticket and receipt
(2) Use the same name you entered in your original booking)

  1. Click on the Continue button
  1. Select passengers who will be checking in 
  2. Enter the Frequent Flyer membership number/numbers (optional).
  3. Upgrade your flight (optional). 
  4. Add extra baggage (optional).
  5. Select your seat(s). 
  6. Pay for any upgrades (if selected).
  7. Enter the passport details/entry and transit requirements (if required).
  8. Complete your check-in.

You will receive your boarding pass by email after you complete your check-in.

Note

  • Each passenger who successfully checks in will be issued a boarding pass, with the option to receive it:
    • By email for printing later. 
    • Via the Air New Zealand mobile app. 
    • At the airport’s dedicated online check-in counter.
  • If your boarding pass cannot be issued online due to entry/transit requirements, or if home printed/mobile boarding passes are not accepted, or proof of onward tickets is needed, you can obtain it from the dedicated online check-in counter at the airport (in which case you must allow for extra time at the airport).

Exceptions to Online Check-in 

You must check in at the airport if:

  • Your booking contains more than 9 passengers.
  • You’re holding a paper ticket.
  • Your itinerary includes multi-city bookings.
  • Border restrictions require manual documentation checking.
  • The departure airport does not accept home-printed boarding passes, such as Ngurah Rai International Airport (Bali) and Changi International (Singapore).
  • Your flight departs from Niue, in which case you must check in at the airport at least 2 hours before departure.
  • You need special assistance.
  • You’re an unaccompanied minor travelling alone. 
  • Your entry and transit documentation is not in place, such as your visa, passport, ESTA, COVID test/vaccination documentation, and proof of onward travel.

Air New Zealand Mobile Check-in

You can check in with Air New Zealand’s mobile app from 24 hours to: 

  1. 30 minutes before departure for domestic flights.
  2. 90 minutes before departure for international flights, but 120 minutes if your flight is departing to/from/through the United States.

Exceptions to Mobile Check-in

You will need to check in at the airport if:

  • There are more than 9 passengers in your booking.
  • You’re travelling on a paper ticket.
  • Your ticket includes multiple city bookings.
  • Your documents require manual checking.
  • The airport of departure does not accept mobile boarding passes. 
  • Your flight is departing from Niue (you must check in at the airport at least 120 minutes before departure).
  • You require special assistance.
  • You’re travelling as an unaccompanied minor. 
  • Your entry/transit documentation is not in place.

Note. If you’re checking in at the airport, arrive early so that you have enough time to check in your bags, go through security, and reach your boarding gate at least 30 minutes before your flight’s scheduled departure time. 

Air New Zealand Kiosk Check-in 

If all your documentation is in place, incl. that of the passengers travelling on your booking, you can check in at a self-service airport kiosk, available at the following airports:

  • International Airports. Los Angeles, San Francisco, Gold Coast, Queenstown, Melbourne, Perth, Sydney, Brisbane, Hong Kong, Fiji Nadi, London Heathrow, and Tokyo Narita.
  • Domestic Airports. Auckland, Queensland, Christchurch, and Wellington.

When checking in at a self-service kiosk, you will be prompted to: 

  • Confirm that you, as well as all the passengers travelling on your booking, have complied with all health and travel requirements. 
  • Scan your machine-readable passport. 
  • Scan the QR code you received after you have successfully completed your New Zealand Traveller Declaration (if you’re travelling to or transiting via New Zealand).
  • Confirm your seats. 
  • Print your boarding pass/passes and bag tags. 

After printing your boarding pass and bag tags, attach the bag tags to your bags, drop off your bags at the bag drop counter, go through security, and proceed to your boarding gate. 

Self-Service Kiosk Restrictions

If you’re traveling on a codeshare flight, i.e. a flight operated by another airline, you must check in at the operating airline’s counter. 

Air New Zealand Airport Check-in 

If you’re checking in at the airport, be sure to arrive early so that you can complete your check-in (incl. dropping off your bags): 

  • At least 30 minutes before departure for a domestic flight within New Zealand. 
  • At least 90 minutes before departure for an international flight (but 120 minutes for flights to/from/via the United States

You must have the following documentation to board your flight:

  • A valid form of identification
    • If you’re travelling on a domestic flight, a valid form of identification could be your credit card, driver’s license, passport, birth certificate, Airpoints/Koru card, or Community Services Card. 
    • If you’re travelling on an international flight, a valid form of identification can be a valid passport and visa(s).
  • Your electronic/printed ticket.
  • Your passport, valid for no less than 6 months (for international flights). 
  • Your visa/visas (for international flights).
  • Your health and/or travel declaration (for international flights).
  • Your test and vaccination documents.

Before checking in, ensure that you fulfill all the travel requirements of the country you’re visiting or travelling through. 
Note. If you’re checking in baggage, you must print your bag tags at a self-service kiosk and drop off your bags at the Bag Drop counter.

Frequently Asked Questions on Air New Zealand Check-in

Air New Zealand uses Terminal TB—Tom Bradley International Terminal (TBIT) in Los Angeles. Codeshare flights operated by other airlines labeled as Air New Zealand flights use Terminals 6, 7, and 8, so you must check in at these terminals if you’re flying on a codeshare flight. 


The terminals can change in some cases, so always check your departure time in advance

If you’re taking a domestic flight, reach the airport at least 2 hours before your flight’s departure, and at least 3 hours before departure for an international flight.

Yes, you can check in online if you’re carrying checked baggage. On the day of travel, you’ll need to print your bag tags at a self-service kiosk/airport counter, attach the labels to your baggage, and drop it off at the Bag Drop counter.

If you’re checking in online or with Air New Zealand’s mobile app, you can check in as early as 24 hours before departure for most domestic and international flights. However, you may need to check in at the airport in the following cases:

  • Your booking includes more than 9 passengers.
  • You have a paper ticket. 
  • You’re travelling on a multi-city booking.
  • Your documents need to be checked manually. 
  • Your airport does not accept online/mobile boarding passes. 
  • You’re flying out of Niue.
  • You need special assistance.
  • You’re an unaccompanied minor. 
  • Your entry/transit documentation is incomplete.

If you’re checking in online or with the mobile app, the international check-in time is 24 hours to 90 minutes for most international flights and 2 hours before departure if your flight is to/from/through the United States.

Air New Zealand’s international flight check-in opens 24 hours before departure if you’re checking in online or with the mobile app, and closes 90 minutes before departure for international flights (but 2 hours before departure for flights to/from/through the United States). If you plan to check in at the airport kiosk or counter, reach the airport at least 2 hours before departure (3 hours for flights to/from/via the United States). This will ensure you complete all your check-in formalities (incl. baggage check-in) before the check-in counters close.

Air New Zealand’s online check-in for domestic flights starts 24 hours before departure and closes 30 minutes before departure, by which time you should have checked in yourself and your luggage. If you’re late, you may not be allowed to board your flight.

Air New Zealand’s online check-in for international flights is open from 24 hours to 90 minutes before departure. However, if you’re flying to/from/via the United States, you must complete all your check-in formalities (incl. baggage check-in) at least 2 hours before departure.

If you’re travelling within New Zealand, your ID can include your credit card, driver’s license, birth certificate, Airpoints/Koru card, passport, or Community Services Card. If you’re travelling internationally, your ID can include a valid passport or visa.

Yes, like most airlines worldwide, Air New Zealand requires some valid form of ID to be presented at the airport when checking in. This is to ensure that the person who boards the flight is the ticketholder and not someone else.

If you’ve purchased your ticket and realize that you have extra baggage, you can purchase additional baggage online via Manage Booking or by phone (call 1-866-399-0587, a local call center, or your travel agent). Purchasing baggage at the airport may be time-consuming, so it’s best to purchase in advance.

Air New Zealand recommends that you reach the airport at least 3 hours before departure if your flight is departing to or from the U.S., and at least 2 hours before departure for other international flights. 
You must have checked in for your flight no later than 2 hours before departure for flights to/from/through the United States and at least 90 minutes before departure for other international flights.

If you’re travelling within New Zealand, you should have completed all your check-in formalities at least 30 minutes before your flight’s scheduled departure time. If you’re a special needs passenger or are travelling with a pet or as an unaccompanied minor, you should plan for at least 45 minutes at the airport.

You should complete your check-in formalities at least 60 minutes before departure if you have an international connecting flight within New Zealand. 

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