Bangkok Airways Check-in

Bangkok Airways allows you several options for checking in, such as:

  1. Online check-in (also known as web check-in) 
  2. Mobile check-in (with the Android or iOS app)
  3. Automated check-in 
  4. Call center check-in (for domestic flights)
  5. Self-service kiosk check-in
  6. Airport desk check-in 

Bangkok Airways Check-in Times

  1. Online Check-in Time
    You can check in online from 24 hours to 1 hour before your flight’s departure. However, even after completing your online check-in, you must:
  • For international flights
    • Present yourself at the self-service check-in counter at least 90 minutes before departure to get your travel documents verified and drop off your check-in baggage.
    • Reach the boarding gate at least 50 minutes before departure.
  • For domestic flights
    • Reach the airport at least 60 minutes before departure to visit the Bag Drop Counter. However, if you’re traveling without any check-in baggage, you can proceed directly to the boarding gate with your boarding pass.
    • Reach the boarding gate at least 40 minutes before departure.
  1. Mobile App Check-in Time
    You can check in with your mobile app from 24 hours to 1 hour before your flight’s departure. Even after completing your mobile check-in, you must:
  • For international flights
    • Present yourself at the self-service check-in counter at least 90 minutes before departure to get your travel documents verified and drop off your check-in baggage.
    • Reach the boarding gate at least 50 minutes before departure.
  • For domestic flights
    • Reach the airport at least 60 minutes before departure to visit the Bag Drop Counter. However, if you’re traveling without any check-in baggage, you can proceed directly to the boarding gate with your boarding pass.
    • Reach the boarding gate at least 40 minutes before departure.
  1. Automated Check-in Time

If you have applied for the automated check-in service, you will be automatically checked in 12 hours before your flight—and you will receive your boarding pass by email. However, even after your automated check-in is completed, you must:

  • For international flights
    • Present yourself at the self-service check-in counter at least 90 minutes before departure to get your travel documents verified and drop off your check-in baggage.
    • Reach the boarding gate at least 50 minutes before departure.
  • For domestic flights
    • Reach the airport at least 60 minutes before departure to visit the Bag Drop Counter. However, if you’re traveling without any check-in baggage, you can proceed directly to the boarding gate with your boarding pass.
    • Reach the boarding gate at least 40 minutes before departure.
  1. Call Center Check-in Time 

If you’re traveling domestically (within Thailand) on Economy or Business Class, you can check in from a call center (by calling 1771) from 24 hours to 2 hours before departure. 

  1. Self-Service Kiosk Check-in Time

You can check in from a self-service kiosk from 24 hours to 1 hour before your flight’s departure. However, you must:

  • For international flights
    • Present yourself at the self-service check-in counter at least 90 minutes before departure to get your travel documents verified and drop off your check-in baggage.
    • Reach the boarding gate at least 50 minutes before departure.
  • For domestic flights
    • Reach the airport at least 60 minutes before departure to visit the Bag Drop Counter. However, if you’re traveling without any check-in baggage, you can proceed directly to the boarding gate with your boarding pass.
    • Reach the boarding gate at least 40 minutes before departure.

The self-service kiosks are currently available at the following airports in Thailand: 

  • Bangkok (Suvarnabhumi)
  • Krabi
  • Samui 
  1. Airport Desk Check-in Time 

Bangkok Airways recommends that you reach the airport: 

  • For international flights: At least 2 hours before departure.
  • For domestic flights: At least 90 minutes before departure.

Airport Desk Closing Time

The airport counters close:

  • 50 minutes before departure for international flights.
  • 40 minutes before departure for domestic flights (within Thailand).

The closing times can vary by airport, so do check with a call center at 1771 (for domestic flights) or a Bangkok Airways ticketing office in your area.

Note

  • Airport desk check-ins can be busy, so reach the airport early. 
  • The boarding gates close 15 minutes before departure.
  • You will need to check in at the airport’s service desk in the following cases: 
    • If your airport doesn’t have online or self-service kiosk check-in.
    • If you have requested special assistance and are traveling alone.
    • If you’re traveling with a pet.
    • If you’re an unaccompanied minor.

Minimum Connecting Time (MCT)

If you have a connecting flight on Bangkok Airways, the minimum connecting time is 75 minutes for all flights—international, domestic, or a mix of both.

How to Check-in Online at Bangkok Airways

If you’re holding a confirmed reservation, you can check in online via the website from 24 hours to 1 hour before departure. However, even after completing your online check-in, you must present yourself at the self-service check-in counter at least 90 minutes before departure for international flights, and 60 minutes before departure for domestic flights. 

To check in online from Bangkok Airways’ website:

  1. Go to BangkokAir.com 
  2. Click on the Check-in tab appearing below the flight booking box

A pop-up box will appear on your screen, as shown below 

To check in with your Itinerary Lookup
(opens by default):
To check in with your E-Ticket Lookup:
Enter your: Booking ReferenceLast NameClick on the Search buttonSelect E-Ticket Lookup Enter your:E-Ticket NumberLast NameClick on the Search button
  1. Select your flight and follow the prompts to check in

Passengers Not Eligible for Online Check-in

You will not be able to check in online if:

  • You’re not holding an e-ticket
  • You require special or medical assistance at the airport/on the flight
  • You’re travelling on an Unaccompanied Minor booking
  • You’re required to make an additional payment
  • You’re travelling on a discount fare that requires an ID card at check-in

How to Check in with Bangkok Airways Mobile App


You can check in with Bangkok Airways’ mobile app from 24 hours to 1 hour before departure. Remember, even after you’ve checked in, you will have to present yourself at the check-in counter at least 90 minutes before departure for international flights, and 60 minutes before departure for domestic flights.

How to Check in 

To check in with Bangkok Airways’ mobile app, you will need to log into your account, tap on the check-in button, and follow the prompts to select your flight and check in. After you’ve checked in, you will receive your electronic mobile boarding pass. 

You can use the Bangkok Airways mobile app to: 

  • Search and book flights 
  • View your travel itinerary 
  • Manage/change your flight booking
  • Cancel your flight booking
  • Choose your seat 
  • Check in online 
  • Find lounge locations 
  • Contact Bangkok Airways via their social media channels
  • Find a Bangkok Airways office closes to you
  • Manage your FlyerBonus membership account

Tip. You can choose your preferred language for using the app.

How to Use Bangkok Airways Automated Check-in 

The automated check-in service is available: 

  • To all FlyerBonus members 
  • On select domestic routes within Thailand 
  • On flights marketed and operated by Bangkok Airways 

After you register for the service and activate it: 

  • You will be automatically checked in 12 hours before your flight
  • Your e-boarding pass will be directly emailed to your listed address 
  • You will be automatically allocated a seat number 
  • You will be allowed to change your seat up to at least 1 hour before departure through: 
    • The Manage your check-in link provided in your e-boarding pass, or
    • The Online Check-in page at BangkokAir.com, or  
    • The mobile app

When to reach the airport when using the automated check-in service

  • If traveling without checked baggage, reach the boarding gate at least 40 minutes before departure.
  • If traveling with checked baggage, reach the airport’s Bag Drop Counter at least 60 minutes before departure (the opening times could be different, so do check in advance).

How to enable or disable the automated check-in service 

You can enable or disable the automated check-in service by updating your preferences from the My Preference menu which appears under the My Profile option at FlyerBonus.com. You must do this at least 12 hours before your flight. 

If you’re not a FlyerBonus member, you can request the automated check-in service at the time of booking by phone: 

  • From Thailand 1771 
  • From other locations +662 270 6699 

Passengers Not Eligible for Automatic Check-in

The following are not eligible for the automatic check-in service:

  • Passengers not holding e-tickets
  • Passengers requiring special/medical assistance
  • Unaccompanied minors
  • Passengers who need to make an additional payment
  • Passengers traveling in a group of 9 or more under the same booking
  • Passengers with discount fares requiring an ID card at check-in

How to Check in Through a Call Center 

You can check in through a call center from 24 hours to 2 hours before departure by calling 1771. 

This facility is available only to: 

  • Passengers holding an e-ticket (Economy/Business) 
  • Passengers traveling domestically within Thailand

How to Check in at the Airport’s Self-Service Kiosk


You can check in at the airport’s self-service check-in kiosk from 24 hours to 1 hour before departure.  However, you must present yourself at the check-in counter from 3 hours to at least 90 minutes before departure for international flights, and from 2 hours to at least 60 minutes before departure for domestic flights. 

How to check in 

To check in from a self-service kiosk:

  1. Locate your flight reservation as follows:
    1. Insert your credit card, or 

Enter your flight number and booking reference 

  1. Select your flight booking
  2. Follow the on-screen prompts to check in

Baggage self-tagging 

You can self-tag your bags at the self-service kiosk as follows:

  1. Enter the number of bags you want to check in
  2. Click on the Continue button
    Your bag tags will automatically be printed
  1. Peel and save the area at the back of the tag for reference 
  2. Attach the remaining part of the tag by sticking the two ends together through the bag’s handle 
  3. Drop off the self-tagged bag at the Bag Drop Counter

You can also use the self-service kiosk to:

  1. Print your boarding pass
  2. Select your seat 

Passengers Not Eligible for Self-Service Kiosk Check-in

The following passengers are not eligible for self-service kiosk check-inand will need to physically check in at the airport desk:

  • Unaccompanied minors
  • Passengers traveling with pets
  • Passengers requiring special assistance 

How to Check in at the Airport Desk 


You can check in physically at the airport desk from 3 hours to at least 90 minutes before departure for international flights, and from 2 hours to at least 60 minutes before departure for domestic flights. However, Bangkok Airways recommends that you check in at least 2 hours before departure for international flights and at least 90 minutes before departure for domestic flights. 

At the check-in desk, you will be required to present: 

  • Your passport and/or original official ID card 
  • Your other travel documents 

After you show your valid travel documents, you can check in your bags. You will be assigned a seat (unless you’ve already selected your seat at the time of booking) and given your boarding pass.

For counter locations, click here


Frequently Asked Questions on Bangkok Airways Check-in

The table below provides a snapshot of Bangkok Airways’ check-in and cut-off times—online via the website or mobile app, at a call center, and the airport self-service kiosk, or airport desk.

Check-in ModeBangkok Airways Flight Check-in and Cut-off Times 
Online
(BangkokAir.com) 
From 24 hours to 1 hour before departure. Note. Even if you’ve checked in online, you will have to present yourself at the check-in counter at least 90 minutes before departure for international flights, and at least 60 minutes before departure for domestic flights (within Thailand). 
Mobile AppAs above 
Automated You will be automatically checked in 12 hours before your flight—plus you will receive your boarding pass by email. However, you must present yourself at the check-in counter at least 90 minutes before departure for international flights, and at least 60 minutes before departure for domestic flights (within Thailand).
Call Center From 24 hours to 2 hours before departure. Note. Applies only to domestic travel within Thailand.
Airport Self-Service Kiosk From 24 hours to 1 hour before departure. Note. Even after checking in online, you must present yourself at the check-in counter at least 90 minutes before departure for international flights, and at least 60 minutes before departure for domestic flights (within Thailand).
Airport Desk For international flights: Reach the airport at least 2 hours before departure.For domestic flights: Reach the airport at least 90 minutes before departure.

You should reach the airport at least 2 hours before departure for international flights, and at least 90 minutes before departure for domestic flights (within Thailand).

Yes, Bangkok Airways allows mobile check-ins at most airports. You can use the mobile app to check in from 24 hours to 1 hour before departure, but you will still need to be at the airport check-in counter at least 90 minutes before departure for international flights, and at least 60 minutes before departure for domestic flights (within Thailand).

You will have to check in physically at the airport if: 

  • You don’t have an e-ticket
  • You need special/medical assistance at the airport or on the aircraft 
  • You’re an unaccompanied minor 
  • You need to pay the airline at the airport 
  • You need to show your ID card at check-in because you’re travelling on a discounted fare

Yes, Bangkok Airways web check-in is the same as online check-in, and can be performed through BangkokAir.com.

Bangkok Airways’ online check-in time starts 24 hours before departure and closes 1 hour before departure. However, even after checking in online, you will need to show up at the airport check-in counter at least 90 minutes before departure for international flights and 60 minutes before departure for flights within Thailand.

Bangkok Airways check-in counters (Numbers 1 – 16) are located on the Ground Floor at Samui Airport. 

Bangkok Airways check-in counters are located in Row F on the 4th Floor Main Terminal Building at Suvarnabhumi Airport.

To print your boarding pass: 

  1. Go to BangkokAir.com
  2. Click on the Check-in tab
  3. Enter your booking reference and last name
  4. Complete your check-in
  5. Select the option to print your boarding pass

Yes, you can pay your baggage fees online through BangkokAir.com via the Manage My Booking option.

To be on the safe side, you must reach the boarding gate at least 50 minutes before departure for international flights and at least 40 minutes before departure for domestic flights.

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