Thai Airways Check-in

Thai Airways Check-in

When travelling on Thai Airways, you can check in before or after arriving at the airport in several ways: 

  1. Online/Internet/Web Check-in
  2. Mobile App Check-in
  3. Kiosk Check-in
  4. Airport Desk Check-in

Thai Airways Check-in Time

Thai Airways flight check-in times/deadlines vary by airport, so you must always find out in advance (and make sure to observe them). Failure to comply with the check-in deadlines may result in your reservation being cancelled.

Note: Boarding gates close 10 minutes before departure, so plan accordingly.

  1. Thai Airways Online Check-in Time

The Thai Airways online/internet/web check-in time is open 24 hours to 60 minutes before the flight departure time. 

  1. Thai Airways Mobile Check-in Time

The Thai Airways mobile check-in time is also open 24 hours to 60 minutes before the flight departure time. 

  1. Thai Airways Kiosk Check-in Time

Thai Airways kiosk check-in time is generally open from 12 hours to 30 minutes before departure (same day).

  1. Thai Airways Airport Counter Check-in Time

Thai Airways airport counter check-in time varies by airport.

  • At domestic airports within Thailand, the latest check-in time is:
    • 45 minutes prior to departure for a domestic flight.
    • 1 hour prior to departure for an international flight.
  • At airports outside Thailand, the check-in time varies but is generally no later than 1 hour before departure.

How to Check in at Thai Airways

If you’re flying Thai Airways, you can check in for your flight through:

  1. Web/Internet/Online Check-in
  2. Mobile Check-in
  3. Airport Kiosk Check-in
  4. Airport Counter Check-in

Each Thai Airways check-in method is explained below briefly.

  1. Thai Airways Online Check-in

Thai Airways check-in via the web is open from 24 hours to 1 hour before departure, with some exceptions. 

The Thai Airways web check-in process is very simple. To web check-in through Thai Airways website: 

  1. Go to ThaiAirways.com 
  2. Select the check-in option 
  3. Enter the following to identify yourself:
    1. Your last name
    2. Your booking reference or electronic ticket number
  4. Hit the Submit button 

The system will check you in (and your group) immediately. 

Additionally, during online check-in, you can:

  • Add passengers (incl. infants) for checking in under the same booking code (or different).
  • Update your Frequent Flyer/Royal Orchid Plus Number through the Update Frequent Flyer option.
  • Change seats through the Change Seats option. If your return flight within 24 hours has the same code, you will be automatically checked in for the return flight.
  • Add regulatory information that is required by the country of destination for international flights. If it’s not available:
    • You’ll have to see a Thai Airways representative at the check-in desk 
    • You won’t be able to obtain a printout of your boarding pass
  • Obtain the Confirmation Document, required by:
    • Passengers who have filled out their regulatory data but are travelling to a country requiring ADC/API/APP/AQQ, and 
    • Those who have booked their tickets with debit/credit card by phone/online. 

The passengers mentioned above cannot print their boarding passes but can receive them via email and save their Confirmation Documents. They can obtain their boarding pass from the check-in desk prior to their check-in deadline.

  • Obtain your boarding pass for eligible domestic flights as well as flights to destinations that do not require API (advance passenger information). You can obtain a Thai Airways boarding pass in any of the following ways:
    • Home Printed Boarding Pass which you can print on an A4-sized sheet. 
    • Mobile/Passbook Boarding Pass which you will receive via e-mail.
    • Email Boarding Pass that you receive by email for saving and printing later.

Exceptions. Web check-in is not available for: 

  • Passengers who have requested special assistance at the airport, such as wheelchairs, medical attention, etc.
  • Children travelling alone as unaccompanied minors
  • Passengers travelling with sports equipment
  • Passengers travelling with pets 
  • Passengers travelling with overweight/oversized baggage
  • Passengers travelling with paper tickets (you can only web check in with an e-ticket)

If you fall into any of the above categories, you will have to check in at the airport counter.

Tips

  • If a connecting flight does not display (due to technical reasons), request the airport check-in staff to help with connecting check-in and/or seat changes.
  • To make changes after online check-in, re-enter the iCheck-in with your reservation code and make changes to your seating, and frequent flyer number or even cancel your check-in.
  • If you couldn’t print your boarding pass, proceed to the Thai Internet Check-in counter at the airport and request a printout of your boarding pass and get your travel documents verified.
  1. Thai Airways Mobile Check-in

The Thai Airways mobile check-in service is open 24 hours to 1 hour before departure. 

To check in with Thai Airways mobile app: 

  1. Download the app 
  2. Identify yourself by entering your:
    1. Last name
    2. Reservation code/e-ticket number/Royal Orchid Plus number
    3. Follow the prompts to check in for your flight

When using the mobile check-in option, you can also:

  • Add passengers for checking in.
  • Edit Frequent Flyer/Royal Orchid Plus number. 
  • Change seats. 
  • Be automatically checked in for a return flight if it is within 24 hours and under the same code.
  • Provide regulatory information for international flights.
  • Obtain a Confirmation Document
  • Collect your boarding pass for domestic flights and flights not requiring advance passenger information in any of the following ways:
    • Home Printed Boarding Pass on A4-sized paper. 
    • Mobile/Passbook Boarding Pass by e-mail.
    • E-mail Boarding Pass for saving and printing later. 

Exceptions: You will not be able to check in with the Thai Airways mobile app if: 

  • You are sick 
  • You require a wheelchair at the airport 
  • You are travelling as an unaccompanied minor 
  • You’re travelling with pets 
  • You’re travelling with sporting equipment 
  • You’re travelling with overweight/excess baggage 

Tips

If you already have your e-boarding pass: 

  • Show the 2D barcode to the staff at the check-in point or counter for inspection. 
  • You’ll need to check your luggage at least 60 minutes prior to departure at the airport’s Bag Drop by presenting the e-boarding pass on your mobile phone or Passbook.
  • The domestic check-in counter at Suvarnabhumi Airport is located at counter C15, and the international check-in counter is located at J1/J2. 
  • If you are not travelling with checked luggage, you should proceed directly to your boarding gate.
  • If you forgot your phone or cannot present your e-boarding pass, you won’t need to again check in at the airport. Just proceed to the Thai Airways check-in counter, inform the flight details to the staff, and you will be provided a hard copy of your ticket. If you’re travelling on a Business Class ticket and are past the search point, you can ask for a replacement ticket at the lounge or your boarding gate.
  1. Thai Airways Airport Kiosk Check-in

Thai Airways airport kiosk check-in is a great way to save time at the airport. It is available from 12 hours to 30 minutes before departure (same day) at the following airports:

  • Bangkok (Suvarnabhumi)
  • Frankfurt
  • London (Heathrow)
  • Copenhagen 
  • Tokyo (Narita)

To check in through an airport kiosk, follow the steps below:

  1. Choose Thai on the opening screen
  2. Select your preferred language
  3. Identify yourself through your:
    1. Booking reference, or
    2. E-ticket number, or
    3. Frequent flyer number, or
    4. Passport, or 
    5. Boarding pass barcode 
  4. Follow the prompts to receive your boarding pass

Note

  • You can select or change your seat up to 12 hours before departure
  • At select airports, you can print out your baggage tags 
  • After attaching the tags to your bags, drop your baggage at the Thai Bag Drop desk/counter 

Exceptions: You will not be able to check in at the airport kiosk if: 

  • You require special assistance, such as a wheelchair or medical attention 
  • You’re travelling unaccompanied as a minor 
  • You’re travelling with sports equipment
  • You’re travelling with pets
  • You’re travelling with oversized/overweight baggage 

In all of the above cases, you will need to physically check in at the airport.

  1. Thai Airways Airport Counter Check-in
Thai Airways Airport Counter Check-in

If you’re checking in at a Thai Airways airport counter, you must have checked in yourself and your baggage no less than 45 minutes prior to departure for a domestic flight and 1 hour prior to departure for an international flight departing from Thailand. For flights departing from outside Thailand, the check-in times will vary but generally close at least 1 hour before departure.

  • The check-in counters for domestic flights departing from Bangkok’s Suvarnabhumi International Airport are located on Level 4.
    • If you’re travelling on Royal First Class, enter from Entrance 1 for checking in at the Royal First check-in lounge (you’ll be escorted through all services from the curbside by airline staff).
    • If you’re travelling on Economy Class, you’ll find the check-in counters in Rows J3 to J16 and H1 to H18. You will be able to check in just by showing your passport, visa, and ticket. 
    • If you purchased your ticket with a credit card, you will be asked to present your credit card at check-in. 
    • To expedite check-ins, you can take advantage of dedicated check-in counters, like:
      • Bag Drops for online/mobile check-in 
      • No Checked Bag counters
      • Excess Baggage counters 
      • Infant/Disabled check-in counters
  • Documents Required for Check-in 
    • Domestic flights
      • Adults must carry the following documents:
        • ID card/Official government ID card with photo, or 
        • Passport 
      • Children and infants must carry a birth certificate, ID card, or passport 
    • International flights
      • A passport valid at least for the next 6 months beyond the planned return date, or
      • Valid passport and visa per the requirements of the destination

Frequently Asked Questions on Thai Airways Check-in Guide 

The FAQs section below provides answers to some of the most frequently asked questions about Thai Airways Check-in, so do check them out!

How early can you check in for Thai Airways?

You can check in online for your Thai Airways flight as early as 24 hours before departure, unless you have a paper ticket, require special assistance at the airport, are an unaccompanied minor, are travelling with pets, or travelling with overweight/oversized baggage, or sporting equipment.

What is the Thai Airways international check-in online time?

The Thai Airways international check-in online time is at least 1 hour before departure, depending on which airport you’re departing from.

Tell me about Thai Airways international web check-in

Thai Airways international web check-in is available online 24 hours to 1 hour before departure. All passengers can web check-in for their flights unless they require special assistance at the airport, are travelling on paper tickets; with sports equipment or overweight/oversized baggage; or travelling with pets or as unaccompanied minors.

Is Thai Airways strict on luggage?

Yes, Thai Airways is strict on luggage, meaning that you must comply with the weight and size requirements of your baggage allowance. If you don’t, you’ll have to pay excess baggage fees.

Do I need a PCR test for Thai Airways?

Yes, you do. Thai Airways a PCR test. If you’re fully vaccinated, you must show proof of vaccination upon arrival. If you’re unvaccinated and don’t have proof of a negative COVID test, you will have to take a PCR test immediately on arrival.

Where is the check-in counter for Thai Airway?

The check-in counter for Thai Airways domestic flights that depart from Suvarnabhumi International Airport, Bangkok, is located on Level 4. Passengers travelling on Economy Class tickets will find the check-in counters in rows H1—H18 and J3—J16.

Why is my Thai Airways online check-in not available?

Thai Airways online check-in is not available to passengers travelling on paper tickets, unaccompanied minors, passengers travelling with pets, sporting equipment, or overweight/oversize baggage, and passengers who require special assistance at the airport (like a wheelchair or medication).

What is the Thai Airways domestic check-in time?

Thai Airways domestic check-in time is at least 45 minutes before the scheduled flight departure time.

What is the Thai Airways international check-in time?

The Thai Airways international check-in time for most flights is at least 1 hour before departure, but you should always check in advance because check-in times vary by airport.

When can I check in with Thai Airways?

When you can check in for a Thai Airways flight will depend on how you’re checking in. 
1. The online/mobile check-in time is 24 hours to 1 hour before departure.
2. The kiosk check-in time is 12 hours to 30 minutes before departure.
3. The domestic airport check-in time is at least 45 minutes before departure.
4. The international airport check-in time is at least 1 hour before departure, depending on the airport.

When can I check in online at Thai Airways?

You can check in online at Thai Airways 24 hours to 60 minutes before departure unless you’re travelling on a paper ticket, require special assistance at the airport, are travelling with a pet/sporting equipment/overweight or oversized bag, or are a minor travelling unaccompanied.

What is the Thai Airways check-in online time?

Thai Airways check-in online time is 24 hours to 1 hour prior to departure for eligible passengers.

Why is my Thai Airways online check-in not working?

If your Thai Airways online check-in is not working, it could be because you’re not eligible to check in online, i.e., you have a paper ticket, you’re travelling unaccompanied as a minor, you’re travelling with pets, you’re travelling with overweight/oversize baggage, or because you require special assistance at the airport, such as a wheelchair or medication.

What happens if I check in late?

If you check in after the check-in deadline for your flight, your seat could be assigned to another passenger and it may be treated as a No-Show.

What documents do I need to present at the check-in counter?

If you used your credit card to purchase your ticket, you will be required to present the following documents at check-in: your itinerary receipt, passport or photo ID, and the credit card you used to purchase your ticket.

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