Thai Airways Check-in

When travelling on Thai Airways, you can check in before or after arriving at the airport in several ways: 

1. Online/Internet/Web Check-in
2. Mobile App Check-in
3. Kiosk Check-in
4. Airport Desk Check-in

Thai Airways Check-in Time

Thai Airways flight check-in times/deadlines vary by airport, so you must always find out in advance (and make sure to observe them). Failure to comply with the check-in deadlines may result in your reservation being cancelled.

Note: Boarding gates close 10 minutes before departure, so plan accordingly.

1. Thai Airways Online Check-in Time

The Thai Airways online/internet/web check-in time is open 24 hours to 60 minutes before the flight departure time. 

2. Thai Airways Mobile Check-in Time

The Thai Airways mobile check-in time is also open 24 hours to 60 minutes before the flight departure time. 

3. Thai Airways Kiosk Check-in Time

Thai Airways kiosk check-in time is generally open from 12 hours to 30 minutes before departure (same day).

4. Thai Airways Airport Counter Check-in Time

Thai Airways airport counter check-in time varies by airport.

• At domestic airports within Thailand, the latest check-in time is:
  • 45 minutes prior to departure for a domestic flight.
  • 1 hour prior to departure for an international flight.
• At airports outside Thailand, the check-in time varies but is generally no later than 1 hour before departure.

How to Check in at Thai Airways

If you’re flying Thai Airways, you can check in for your flight through:

1. Web/Internet/Online Check-in
2. Mobile Check-in
3. Airport Kiosk Check-in
4. Airport Counter Check-in

Each Thai Airways check-in method is explained below briefly.

1. Thai Airways Online Check-in

Thai Airways check-in via the web is open from 24 hours to 1 hour before departure, with some exceptions. 

The Thai Airways web check-in process is very simple. To web check-in through Thai Airways website: 

1. Go to ThaiAirways.com 
2. Select the check-in option 
3. Enter the following to identify yourself:
   1. Your last name
   2. Your booking reference or electronic ticket number
4. Hit the Submit button 

The system will check you in (and your group) immediately. 

Additionally, during online check-in, you can:

• Add passengers (incl. infants) for checking in under the same booking code (or different).
• Update your Frequent Flyer/Royal Orchid Plus Number through the Update Frequent Flyer option.
• Change seats through the Change Seats option. If your return flight within 24 hours has the same code, you will be automatically checked in for the return flight.
• Add regulatory information that is required by the country of destination for international flights. If it’s not available:
  • You’ll have to see a Thai Airways representative at the check-in desk 
  • You won’t be able to obtain a printout of your boarding pass
• Obtain the Confirmation Document, required by:
  • Passengers who have filled out their regulatory data but are travelling to a country requiring ADC/API/APP/AQQ, and 
  • Those who have booked their tickets with debit/credit card by phone/online. 

The passengers mentioned above cannot print their boarding passes but can receive them via email and save their Confirmation Documents. They can obtain their boarding pass from the check-in desk prior to their check-in deadline.

• Obtain your boarding pass for eligible domestic flights as well as flights to destinations that do not require API (advance passenger information). You can obtain a Thai Airways boarding pass in any of the following ways:
  • Home Printed Boarding Pass which you can print on an A4-sized sheet. 
  • Mobile/Passbook Boarding Pass which you will receive via e-mail.
  • Email Boarding Pass that you receive by email for saving and printing later.

Exceptions. Web check-in is not available for: 

• Passengers who have requested special assistance at the airport, such as wheelchairs, medical attention, etc.
• Children travelling alone as unaccompanied minors
• Passengers travelling with sports equipment
• Passengers travelling with pets 
• Passengers travelling with overweight/oversized baggage
• Passengers travelling with paper tickets (you can only web check in with an e-ticket)

If you fall into any of the above categories, you will have to check in at the airport counter.

Tips

• If a connecting flight does not display (due to technical reasons), request the airport check-in staff to help with connecting check-in and/or seat changes.
• To make changes after online check-in, re-enter the iCheck-in with your reservation code and make changes to your seating, and frequent flyer number or even cancel your check-in.
• If you couldn’t print your boarding pass, proceed to the Thai Internet Check-in counter at the airport and request a printout of your boarding pass and get your travel documents verified.

2. Thai Airways Mobile Check-in

The Thai Airways mobile check-in service is open 24 hours to 1 hour before departure. 

To check in with Thai Airways mobile app: 

1. Download the app 
2. Identify yourself by entering your:
   1. Last name
   2. Reservation code/e-ticket number/Royal Orchid Plus number
   3. Follow the prompts to check in for your flight

When using the mobile check-in option, you can also:

• Add passengers for checking in.
• Edit Frequent Flyer/Royal Orchid Plus number. 
• Change seats. 
• Be automatically checked in for a return flight if it is within 24 hours and under the same code.
• Provide regulatory information for international flights.
• Obtain a Confirmation Document. 
• Collect your boarding pass for domestic flights and flights not requiring advance passenger information in any of the following ways:
  • Home Printed Boarding Pass on A4-sized paper. 
  • Mobile/Passbook Boarding Pass by e-mail.
  • E-mail Boarding Pass for saving and printing later. 

Exceptions: You will not be able to check in with the Thai Airways mobile app if: 

• You are sick 
• You require a wheelchair at the airport 
• You are travelling as an unaccompanied minor 
• You’re travelling with pets 
• You’re travelling with sporting equipment 
• You’re travelling with overweight/excess baggage 

Tips

If you already have your e-boarding pass: 

• Show the 2D barcode to the staff at the check-in point or counter for inspection. 
• You’ll need to check your luggage at least 60 minutes prior to departure at the airport’s Bag Drop by presenting the e-boarding pass on your mobile phone or Passbook.
• The domestic check-in counter at Suvarnabhumi Airport is located at counter C15, and the international check-in counter is located at J1/J2. 
• If you are not travelling with checked luggage, you should proceed directly to your boarding gate.
• If you forgot your phone or cannot present your e-boarding pass, you won’t need to again check in at the airport. Just proceed to the Thai Airways check-in counter, inform the flight details to the staff, and you will be provided a hard copy of your ticket. If you’re travelling on a Business Class ticket and are past the search point, you can ask for a replacement ticket at the lounge or your boarding gate.

3. Thai Airways Airport Kiosk Check-in

Thai Airways airport kiosk check-in is a great way to save time at the airport. It is available from 12 hours to 30 minutes before departure (same day) at the following airports:

• Bangkok (Suvarnabhumi)
• Frankfurt
• London (Heathrow)
• Copenhagen 
• Tokyo (Narita)

To check in through an airport kiosk, follow the steps below:

1. Choose Thai on the opening screen
2. Select your preferred language
3. Identify yourself through your:
   1. Booking reference, or
   2. E-ticket number, or
   3. Frequent flyer number, or
   4. Passport, or 
   5. Boarding pass barcode 
4. Follow the prompts to receive your boarding pass

Note

• You can select or change your seat up to 12 hours before departure
• At select airports, you can print out your baggage tags 
• After attaching the tags to your bags, drop your baggage at the Thai Bag Drop desk/counter 

Exceptions: You will not be able to check in at the airport kiosk if: 

• You require special assistance, such as a wheelchair or medical attention 
• You’re travelling unaccompanied as a minor 
• You’re travelling with sports equipment
• You’re travelling with pets
• You’re travelling with oversized/overweight baggage 

In all of the above cases, you will need to physically check in at the airport.

4. Thai Airways Airport Counter Check-in

If you’re checking in at a Thai Airways airport counter, you must have checked in yourself and your baggage no less than 45 minutes prior to departure for a domestic flight and 1 hour prior to departure for an international flight departing from Thailand. For flights departing from outside Thailand, the check-in times will vary but generally close at least 1 hour before departure.

• The check-in counters for domestic flights departing from Bangkok’s Suvarnabhumi International Airport are located on Level 4.
  • If you’re travelling on Royal First Class, enter from Entrance 1 for checking in at the Royal First check-in lounge (you’ll be escorted through all services from the curbside by airline staff).
  • If you’re travelling on Economy Class, you’ll find the check-in counters in Rows J3 to J16 and H1 to H18. You will be able to check in just by showing your passport, visa, and ticket. 
  • If you purchased your ticket with a credit card, you will be asked to present your credit card at check-in. 
  • To expedite check-ins, you can take advantage of dedicated check-in counters, like:
    • Bag Drops for online/mobile check-in 
    • No Checked Bag counters
    • Excess Baggage counters 
    • Infant/Disabled check-in counters

• Documents Required for Check-in 
  • Domestic flights
    • Adults must carry the following documents:
      • ID card/Official government ID card with photo, or 
      • Passport 
    • Children and infants must carry a birth certificate, ID card, or passport 
  • International flights
    • A passport valid at least for the next 6 months beyond the planned return date, or
    • Valid passport and visa per the requirements of the destination

Frequently Asked Questions on Thai Airways Check-in Guide 

The FAQs section below provides answers to some of the most frequently asked questions about Thai Airways Check-in, so do check them out!